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The Only Conference Exploring Where and How AI & Machine Learning Will Impact Your Business

Day 1 - Wednesday, June 27th


7:30AM
Registration & Welcome Coffee
Plenary
(Blue Room)
08:30AM
Welcome and Introductory Remarks

Insurance Nexus Mariana Dumont Conference Director Insurance Nexus

08:35AM
Chairman’s opening remarks

Stephen Applebaum Principal Insurance Solutions Group

08:50AM
The Insurer of the Future

AIG Michael Lewis Chief Digital Officer & Chief Information Officer AIG

Winning in the Age of Omnipresent Analytics
09:10AM
Capturing the Power of Analytics in Insurance
  • The market is saturated with the latest, high-tech buzzwords. However, one thing is certain, there’s incredible benefit and opportunity to be captured when we shift the way we approach underwriting and pricing, customer servicing and operations to something much more innovative and insightful than in years past
  • AI & analytics in all its forms is at the center of this transformation in financial services. Surrounding enterprise analytics with a balanced structure and supporting capabilities enables insurers to effectively realize the true value of analytics
  • Understand current market challenges and learn how new models, technologies and channels play a critical role when combined with analytics to create growth, protect assets, and empower cultures.

EY Kevin Koenig Principal EY

09:35AM
Building a Bridge Not a Wall – Communication Between the Business and the Technical
  • Educate forward-thinking leaders and develop the skills that will help to translate the math to the business and vice-versa - statisticians are not insurers and insurance people are not statisticians
  • Merge business minds with insurance, bridging the gap between the people that know the industry and the people that know the technology

Chubb Andrew Pelcin Vice President, Claims Data Analytics Implementation Chubb

09:55AM
The Walking Carrier: Lessons on How to Survive the Legacy Systems Apocalypse
  • Unlock new insights utilizing existing data by investing in the necessary data structure to overcome siloed systems and share data seamlessly
  • Overcome the limitations of historic systems to create a platform to build from and centralize your data to drive the organization forward
  • Build the core pillars for a successful data management: data integrity, quantity of data, and additional sources of data

HCL Nick Sarkisian Head of HCL’s DNA Practice HCL

HCL Deborah Osborn Vice President Sales HCL

10:15AM
Panel Discussion & Joint Q&A - Winning in the Age of Omnipresent Analytics

EY Kevin Koenig Principal EY

Chubb Andrew Pelcin Vice President, Claims Data Analytics Implementation Chubb

HCL Nick Sarkisian Head of HCL’s DNA Practice HCL

Moderator: Stephen Applebaum Principal Insurance Solutions Group

10:45AM
Morning Coffee Break - Sponsored by Research Now
11:10AM
The Analytics X Factor – Data Visualization Tools to Deliver Business Efficiency, Improved Customer Experience and Greater Profitability
  • Build a culture where data and human insight work together, showing true value to the business by making data actionable and visible
  • Empower your business users by deploying data visualization tools to be used across the company to help support data-driven decision making and data insights without the constant support of data scientists

Nationwide Amish Amin Claims Data Analytics Director Nationwide

Nationwide Sue Blevins-Lehmann Assistant Vice President Claims Shared Services Nationwide

11:30AM
Automated Machine Learning: Focus from Data Scientists to Data Science
  • Should innovation, like machine learning and AI, be controlled by a centralized analytics team?   Or should business units take the lead in driving efficiency in their departments?  
  • Analyze the risks and benefits of data becoming democratized: Remove bottlenecks and barriers and make simple predictive and operational tasks accessible to the masses

DataRobot Satadru Sengupta Data Scientist & General Manager DataRobot

11:50AM
Operationalizing Your Analytics Capabilities
  • To truly realize the benefits of Advanced Analytics methods, analytics leaders need to focus not only on technological and analytical capabilities, but also on developing a consistent process for the entire model lifecycle
  • Listen to options to source, triage, manage and deliver actionable analytical insights for your analytics customers
  • Discover how to manage alliances with key stakeholders across your organization to deliver results and source new work for your teAM

John Hancock Financial Robert Horrobin Head of Insurance Operations Decision Analytics John Hancock Financial Serivces

12:10PM
Panel Discussion and Joint Q&A – The Power of Data

Nationwide Amish Amin Claims Data Analytics Director Nationwide

John Hancock Financial Robert Horrobin Head of Insurance Operations Decision Analytics John Hancock Financial Serivces

DataRobot Satadru Sengupta Data Scientist & General Manager DataRobot

Moderator: Stephen Applebaum Principal Insurance Solutions Group

12:40PM
Networking Lunch - Sponsored by Fico
By Invitation Only: VIP Lunch Function - Sponsored by KPMG
From Data to Analytics to AI – Where to Start?
01:45PM
Tech Spotlight

This is a quick and dynamic session bringing you the most exciting new solution providers to showcase their impact on insurance. Get an overview of some of the players and consider the vast opportunities to utilize technology across the insurance lifecycle.

Element AI Charles Dugas Director, Insurance Solutions Element.ai

02:00PM
AI in Insurance: Separating the Reality from the Hype

Evaluate the benefits of cognitive computing technologies (AI, machine learning and augmented reality), such as prioritizing decisions and risks, driving greater profitability and improving customer experience. While promising, these technologies can deliver on their benefits only if they’re integrated into experiences that help drive the automotive ecosystem in ways that serve the needs of customers and consumers while managing risks.

CCC David Bliss Vice President, Product Management CCC

02:20PM
Delivering Business Results: Build a Reliable Framework for AI in Insurance
  • Learn what preliminary infrastructural settings are required to get started?
  • Discover viable paths for creating and orchestrating internal and external resources
  • Hear how first use cases get implemented and how they proliferate across the organization.

Aegon Transamerica Ventures David Hopewell Chief Data and Innovation Officer, Aegon Transamerica Ventures Aegon Transamerica Ventures

02:40PM
Fireside Chat: Getting Your Workforce Onboard with Your AI Plans

Thrivent Financial Julie Halgren Director Strategic Development Thrivent Financial

02:50PM
Panel Discussion and Joint Q&A – From Data to Analytics to AI – Where to Start?

Thrivent Financial Julie Halgren Director Strategic Development Thrivent Financial

CCC David Bliss Vice President, Product Management CCC

Aegon Transamerica Ventures David Hopewell Chief Data and Innovation Officer, Aegon Transamerica Ventures Aegon Transamerica Ventures

03:20PM
Afternoon Coffee & Networking Break - Sponsored by Research Now
Practical Case Studies Tracks
Underwriting & Product Development:
Everything You Can Do AI Can do it Better
(Blue Room)
Customer is King:
Personalized & Automated Customer Engagement
(Green Room)
Efficient, Automated and Customer-Centric Claims
Delivering More with Less
(Purple Room)

Chair: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Chair: IDMA Tracy Spadola Practice Lead – Insurance IDMA

Chair: Stephen Applebaum Principal Insurance Solutions Group

03:50PM
Efficiency, Effectiveness & Evolution: AI’s Impact on Underwriting and Underwriters
  • Support real time, dynamic quoting to improve profitability by targeting more desirable customer segments and scaling the business non-linearly
  • Understand the strategic role that underwriters can have managing the portfolio, ensuring that you are always optimizing and creating algorithms that are better, faster and smarter
  • Discover how automation will impact your underwriting talent and how freeing-up time and resources enables underwriters to focus on complex cases and more away from the menial and mundane

Argo Group Andrew Breen Senior Vice President digital Argo Group

Moving Beyond Hyper-Personalization and Going Towards Real-Time Tailored Experience for Each Individual
  • Discover how USAA is using AI, IoT data and augmented reality to compete in a data and insight driven world
  • The next generation of value will come from real-time tailored Discover how analytics can help you move beyond simple segmentation to deliver unprecedented engagement
  • Explore new possibilities with social media data. Discover the true value of digital data to better engage your customers

USAA Patrick Kelly Assistant Vice President of Emerging Technology USAA

The Road to Optimize Claims Handling – Lessons learned
  • Transform your the claims experience: explore the potential opportunities offered by advanced technologies for a better and faster workflow
  • Strategies to overcome the significant operational and compliance hurdles standing in the way of realizing this vision
  • Employ predictive analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department

Zurich George Hansen Claims Actuary - General Insurance Zurich

04:10PM
Gain Efficiency and Greater Profitability with Predictive Analytics and Accelerated Underwriting
  • Utilize unstructured data from a wide variety of sources, like customers’ videos and audio, and deploy machine learning to make better pricing and underwriting decisions
  • Go beyond predictive analytics and use more accurate models to optimize pricing in real-time, at the point of sale
  • Integrate predictive models for claims-handling to predict overall severity, early fraud indication and litigation risk

e2Value, Inc. Todd Rissel Chairman, Chief Executive Officer and Co-Founder e2Value, Inc.

Leveraging data and predictive analytics to reshape customer experience
  • Explore how AI, ML and predictive analytics can help insurers provide products that are dynamic and tailored to customers’ lifestyles and needs.
  • Leverage alternative data sources to improve customer understanding, enable personalized customer journeys, and reduce procedural friction and churn
  • Utilize customer knowledge to improve operational efficiency and effectiveness in both the customer acquisition and underwriting stages

Aktibo Assaf Henkin Co-Founder, President and Chief Operating Officer Aktibo

Empower Your Customer! Give Your Clients the Control Over Their Own Claims
  • Listen to case studies from carriers using AI to deliver claims self-service and reduce internal work, improve convenience and flexibility
  • Transform your business, empower your customers and use the skills of your staff more constructively
  • Set the foundation for a successful digital self-service platform, connecting knowledge across platforms and gathering intelligence to build out the experience across all types of device

Octo Cletus Nunes Sales Director, North America Octo

04:30PM
Pro-Active, Interactive and Long-Term Underwriting using AI and Predictive Learning
  • Discover how carriers can partner with their customers to help them to proactively prevent and protect risks
  • Use AI and machine learning to understand which customers are most likely to have a claim and stablish which technologies will help you to properly manage and mitigate those risks
  • Merge the data from IoT devices with AI and predictive learning to have full control over your customers’ risks

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

From Insurance Coverage to Insurance Protection – Merging Digital and Analytics to Reinvent the Relationship with the Insurance Customer
  • Discover how to use speech analytics on call centers to understand why customers are calling, how they are feeling and how to solve their issues
  • Change the nature of the game – use data insights such as geolocation, mobile and social media data to be a smart advisor for your customers

Allianz Partners Daniel Roth Vice President, Product Development Allianz Partners

Using AI to Improve Customer Satisfaction
  • Automate repetitive communication functions without increasing company overheads with unique, tailored discussions with your customers
  • The holy grail of claims automation! Help users to register the first notice of loss, schedule the survey appointment for the evaluator, provide loss-prevention recommendations, arrange emergency assistance during accidents, and offer pre-as well as post disaster assistance
  • Can natural language pro-cessing and chatbots be used for customer interaction?

American Family Insurance Glenn Fung Chief Research Scientist, AI and Machine Learning Expert American Family Insurance

04:50PM
Connected, Digital and Automated Underwriting – What the Future of Underwriting Could Look Like
  • Discuss the organizational constraints blocking innovation in underwriting
  • Align data analytics functions with actuarial practices for improved underwriting and pricing activities
  • Discover the opportunities for predictive and prescriptive analytics to better improve the efficiency and effectiveness of underwriting operations

Hiscox USA Alicia Marsiglia Vice President, Allied Healthcare Product Head Hiscox USA

Hiscox USA Chris Schenk Head of Pricing Strategy & Underwriting Analytics Hiscox USA

Turning Unstructured Data into Actionable Insights - A case study
  • Hear how Clearsurance is aggregating and analyzing unstructured, user generated content (UGC)
  • Understand how customer feedback can lead to actionable insights to improve the customer experience

Clearsurance Marcy Updike Vice President, Consumer Insights & Analytics Clearsurance

Claims Innovation: From Virtual Reality to Machine Learning to Deep Learning
  • Virtual Reality training module for claims adjusters is a reality today
  • The devil is in the detail – claims adjusters’ notes are a gold mine for unstructured text analytics
  • Fraud has always been an area where insurers see huge losses, but data can be used to create a clearer picture of likely cases of fraud and dramatically improve fraud litigation

Farmers Insurance Jinjie Duan Head of Claims Actuarial & Predictive Analytics Farmers Insurance

05:10PM
Panel Discussion - Underwriting & Product Development: Everything You Can Do AI Can do it Better

Argo Group Andrew Breen Senior Vice President digital Argo Group

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Hiscox USA Alicia Marsiglia Vice President, Allied Healthcare Product Head Hiscox USA

Hiscox USA Chris Schenk Head of Pricing Strategy & Underwriting Analytics Hiscox USA

e2Value, Inc. Todd Rissel Chairman, Chief Executive Officer and Co-Founder e2Value, Inc.

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion - Customer is King: Personalized & Automated Customer Engagement

Allianz Partners Daniel Roth Vice President, Product Development Allianz Partners

USAA Patrick Kelly Assistant Vice President of Emerging Technology USAA

Clearsurance Marcy Updike Vice President, Consumer Insights & Analytics Clearsurance

Aktibo Assaf Henkin Co-Founder, President and Chief Operating Officer Aktibo

Moderator: IDMA Tracy Spadola Practice Lead – Insurance IDMA

Panel Discussion - Efficient, Automated and Customer-Centric Claims

American Family Insurance Glenn Fung Chief Research Scientist, AI and Machine Learning Expert American Family Insurance

Zurich George Hansen Claims Actuary - General Insurance Zurich

Farmers Insurance Jinjie Duan Head of Claims Actuarial & Predictive Analytics Farmers Insurance

Octo Cletus Nunes Sales Director, North America Octo

Moderator: Stephen Applebaum Principal Insurance Solutions Group

05:40PM
AI Pioneers Awards & Drinks Reception

AI is potentially the only way carriers can meet customer demands at scale. Bespoke and personalized outreach will soon be the new norm in the world we’re living, and insurance carriers will see pivotal changes powered by AI solutions. This award celebrates the companies daring to risk and lead the path where customer is king, and insights are fueled by the advent of intelligent solutions.

Day 2 - Thursday, June 28th


08:00AM
Registration & Welcome Coffee
09:00AM
Welcome and Introductory Remarks

Insurance Nexus Mariana Dumont Conference Director Insurance Nexus

09:05AM
Chairman’s opening remarks

Stephen Applebaum Principal Insurance Solutions Group

09:20AM
Become an AI Centric Insurance Company: How AI Can be More Data-Centric and Predictive, Impacting More than Actuarial Processes and Pricing
  • Learn how AI can deliver more accurate and effective reporting tools that can revolutionize your company’s strategy, improving management reporting, actuarial analysis and pricing structure
  • Use AI to evaluate the company across the marketplace, its performance, and its predictive value, ensuring profitability and competitive advantage
  • Balance company efficiency and effectiveness with AI and process automation, unlocking cost savings opportunities whilst still delivering customer-centric innovations

MetLife Paul Travers Senior Vice President of Finance Technology, Data and Process MetLife

09:40AM
What should insurers be doing today for an AI world tomorrow?
  • Many insurers have a significant focus on profitable growth and operational efficiency. As they embark on programs to deliver results in these areas, they are leveraging enabling technologies and capabilities such as intelligent automation and artificial intelligence.
  • These technologies have significant potential and are often mentioned as disruptors. However, many insurers are just starting efforts with these capabilities or have struggled to achieve the benefits and scale they have looked for.
  • KPMG will explore the specific actions insurers should take today to deliver benefits in the short term while establishing a foundation to enable the enterprise to leverage and scale these capabilities to deliver growth, efficiency and insight.

KPMG Michael Adler Principal – Management Consulting KPMG

10:00AM
Case Study: Unlock Transformative Change Across Insurance Leveraging Automation at Scale
  • From removing repetitive processes and avoiding human error to optimizing customer experience and dramatically reducing costs, a successful business automation is the only path for continuous business growth and improved profitability
  • Gain speed and agility by automating the end to end lifecycle, integrating new front end digital technologies with back office environments
  • Take advantage of the forward-looking nature of AI to predict future developments, optimize procedures, saving time and money, and implement self-learning algorithms to make this process more effective over time

Unum Group Matthew Marino Assistant Vice President of Lean Management and Operational Effectiveness Unum Group

10:20AM
Looking past AI and Towards Automated Intelligence
  • Identify areas to exploit with AI in order to free up resources and improve operational efficiency by reducing duplicate tasks, automating repetitive processes or redirecting resources to most suitable places for best results
  • Learn how to capture Big Data to unlock the ‘machine secret power’ and extract prophetic insights from inhuman quantities of data

Health Care Service Corporation Imir Arifi Senior Director of Business Solutions Consulting Health Care Service Corporation

10:40AM
Networking Coffee Break - Sponsored by Research Now
Innovate or Die: Your Roadmap to Staying Ahead of the Game
11:10AM
Panel Discussion and Joint Q&A - The Future is Here – AI Driven Insurance

MetLife Paul Travers Senior Vice President of Finance Technology, Data and Process MetLife

Unum Group Matthew Marino Assistant Vice President of Lean Management and Operational Effectiveness Unum Group

Health Care Service Corporation Imir Arifi Senior Director of Business Solutions Consulting Health Care Service Corporation

NEOS Ernst Renner Managing Partner NEOS

KPMG Michael Adler Principal – Management Consulting KPMG

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

11:40AM
Future Growth Relies on Competitiveness and Innovation - Drive Business-Wide Digital Transformation
  • Innovation requires a constant work on culture and DNA. Transform your organization from a project mentality to a constant innovation cycle, attracting people from different backgrounds and skills
  • Learn how successful organizations are able to keep the investments in new technologies and new pilots even when resources are locked on modernizing old systems. Determine what technology to invest in, and how to stay current without overinvestment
  • Bleeding edge technology – Where is the optimal point to be on the technology adoption curve? And how do you balance risk vs. reward whilst trying to stay current?

Swiss Re Jerry Gupta Senior Vice President, Digital Analyst Catalyst Swiss Re

12:00PM
A Practitioner’s View on AI Adoption for Insurance

AI has been the talk of the day but translating it to enterprise environments and making it real is what is key. This session will address the key learnings from different adoption experiences, including readiness of enterprise, environments, steps and approaches, change management related to IT systems, people & processes and getting an end to end digital eco-system to work to bring to life the AI solution. This will be explained using some real-life cases solved in the Insurance domain, with distinct examples.

L&T N. Viswanathan Head – AI and Cognitive Digital Solutions LTI

12:20PM
Networking Lunch - Sponsored by FICO
By Invitation Only: VIP Lunch Function - Sponsored by EY
01:20PM
InsurTech and Transformation
  • How can carriers move fast enough on the right partnerships to generate competitive advantage and stop others from stealing that advantage? From running pilots and testing new technologies and ideas, listen to best practices and case studies on building profitable partnerships
  • Carriers are partnering with different start-ups and vendors in a similar manner they have developed their legacy systems. How can carriers develop a holistic and future-proof approach to innovation?
  • Achieve long term success by developing a strategy that enables fundamental transformation of underwriting, distribution and other functions by leveraging various emerging technologies including branches of AI, IoT, Big Data, etc

Hippo Insurance Richard L McCathron Head of Insurance Hippo Insurance

01:40PM
Cyber Insurance: Securing the Digital Future
  • Cyber threats are the single most pervasive risk facing society. Every business is digitized and interconnected, creating exposures and threats.
  • This threat causes individualized risks. As many as 60% of small businesses who experience a cyber event go out of business within six months. Aggregation risks due to cloud or software exposure threaten further.
  • A lack of cyber expertise is creating a vicious cycle of inappropriate pricing and coverage, and inefficient markets.
  • Capturing the right data and analyzing it appropriately leads to superior limits, pricing, and coverage.

Coalition Shawn RAM Head of Insurance Coalition

02:00PM
Panel Discussion: The Future of Insurance – Competing in a World of Sectors Without Borders

Swiss Re Jerry Gupta Senior Vice President, Digital Analyst Catalyst Swiss Re

Hippo Insurance Richard L McCathron Head of Insurance Hippo Insurance

Coalition Shawn RAM Head of Insurance Coalition

L&T N. Viswanathan Head – AI and Cognitive Digital Solutions LTI

Clearcover Kyle Nakatsuji Chief Executive Officer Clearcover

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

02:30PM
Insurance Shark Tank

Join us as the hottest AI and Analytics start-ups live pitch a panel of insurtech investors, who will question and offer advice for each start-up.

Panelists:

Aegon Transamerica Ventures Georg Schwegler Chief Executive Officer Aegon Transamerica Ventures

Allianz X Samuel Schuler Investment Director Allianz X

AI & Analytics Pitchers:

WealthTab Michael Blicker Founder WealthTab

Tint AI Matheus Riolfi Co-founder & CEO Tint AI

Witlingo Navya Nayaki Yelloji Product Manager Witlingo

03:20PM
Closing Remarks

Stephen Applebaum Principal Insurance Solutions Group

03:30PM
Networking Coffee - Sponsored by Research Now & Close of Conference

Day 1 - Wednesday, June 27th


7:30AM
Registration & Welcome Coffee
Plenary
(Blue Room)
08:30AM
Welcome and Introductory Remarks

Insurance Nexus Mariana Dumont Conference Director Insurance Nexus

08:35AM
Chairman’s opening remarks

Stephen Applebaum Principal Insurance Solutions Group

08:50AM
The Insurer of the Future

AIG Michael Lewis Chief Digital Officer & Chief Information Officer AIG

Winning in the Age of Omnipresent Analytics
09:10AM
Capturing the Power of Analytics in Insurance
  • The market is saturated with the latest, high-tech buzzwords. However, one thing is certain, there’s incredible benefit and opportunity to be captured when we shift the way we approach underwriting and pricing, customer servicing and operations to something much more innovative and insightful than in years past
  • AI & analytics in all its forms is at the center of this transformation in financial services. Surrounding enterprise analytics with a balanced structure and supporting capabilities enables insurers to effectively realize the true value of analytics
  • Understand current market challenges and learn how new models, technologies and channels play a critical role when combined with analytics to create growth, protect assets, and empower cultures.

EY Kevin Koenig Principal EY

09:35AM
Building a Bridge Not a Wall – Communication Between the Business and the Technical
  • Educate forward-thinking leaders and develop the skills that will help to translate the math to the business and vice-versa - statisticians are not insurers and insurance people are not statisticians
  • Merge business minds with insurance, bridging the gap between the people that know the industry and the people that know the technology

Chubb Andrew Pelcin Vice President, Claims Data Analytics Implementation Chubb

09:55AM
The Walking Carrier: Lessons on How to Survive the Legacy Systems Apocalypse
  • Unlock new insights utilizing existing data by investing in the necessary data structure to overcome siloed systems and share data seamlessly
  • Overcome the limitations of historic systems to create a platform to build from and centralize your data to drive the organization forward
  • Build the core pillars for a successful data management: data integrity, quantity of data, and additional sources of data

HCL Nick Sarkisian Head of HCL’s DNA Practice HCL

HCL Deborah Osborn Vice President Sales HCL

10:15AM
Panel Discussion & Joint Q&A - Winning in the Age of Omnipresent Analytics

EY Kevin Koenig Principal EY

Chubb Andrew Pelcin Vice President, Claims Data Analytics Implementation Chubb

HCL Nick Sarkisian Head of HCL’s DNA Practice HCL

Moderator: Stephen Applebaum Principal Insurance Solutions Group

10:45AM
Morning Coffee Break - Sponsored by Research Now
11:10AM
The Analytics X Factor – Data Visualization Tools to Deliver Business Efficiency, Improved Customer Experience and Greater Profitability
  • Build a culture where data and human insight work together, showing true value to the business by making data actionable and visible
  • Empower your business users by deploying data visualization tools to be used across the company to help support data-driven decision making and data insights without the constant support of data scientists

Nationwide Amish Amin Claims Data Analytics Director Nationwide

Nationwide Sue Blevins-Lehmann Assistant Vice President Claims Shared Services Nationwide

11:30AM
Automated Machine Learning: Focus from Data Scientists to Data Science
  • Should innovation, like machine learning and AI, be controlled by a centralized analytics team?   Or should business units take the lead in driving efficiency in their departments?  
  • Analyze the risks and benefits of data becoming democratized: Remove bottlenecks and barriers and make simple predictive and operational tasks accessible to the masses

DataRobot Satadru Sengupta Data Scientist & General Manager DataRobot

11:50AM
Operationalizing Your Analytics Capabilities
  • To truly realize the benefits of Advanced Analytics methods, analytics leaders need to focus not only on technological and analytical capabilities, but also on developing a consistent process for the entire model lifecycle
  • Listen to options to source, triage, manage and deliver actionable analytical insights for your analytics customers
  • Discover how to manage alliances with key stakeholders across your organization to deliver results and source new work for your teAM

John Hancock Financial Robert Horrobin Head of Insurance Operations Decision Analytics John Hancock Financial Serivces

12:10PM
Panel Discussion and Joint Q&A – The Power of Data

Nationwide Amish Amin Claims Data Analytics Director Nationwide

John Hancock Financial Robert Horrobin Head of Insurance Operations Decision Analytics John Hancock Financial Serivces

DataRobot Satadru Sengupta Data Scientist & General Manager DataRobot

Moderator: Stephen Applebaum Principal Insurance Solutions Group

12:40PM
Networking Lunch - Sponsored by Fico
By Invitation Only: VIP Lunch Function - Sponsored by KPMG
From Data to Analytics to AI – Where to Start?
01:45PM
Tech Spotlight

This is a quick and dynamic session bringing you the most exciting new solution providers to showcase their impact on insurance. Get an overview of some of the players and consider the vast opportunities to utilize technology across the insurance lifecycle.

Element AI Charles Dugas Director, Insurance Solutions Element.ai

02:00PM
AI in Insurance: Separating the Reality from the Hype

Evaluate the benefits of cognitive computing technologies (AI, machine learning and augmented reality), such as prioritizing decisions and risks, driving greater profitability and improving customer experience. While promising, these technologies can deliver on their benefits only if they’re integrated into experiences that help drive the automotive ecosystem in ways that serve the needs of customers and consumers while managing risks.

CCC David Bliss Vice President, Product Management CCC

02:20PM
Delivering Business Results: Build a Reliable Framework for AI in Insurance
  • Learn what preliminary infrastructural settings are required to get started?
  • Discover viable paths for creating and orchestrating internal and external resources
  • Hear how first use cases get implemented and how they proliferate across the organization.

Aegon Transamerica Ventures David Hopewell Chief Data and Innovation Officer, Aegon Transamerica Ventures Aegon Transamerica Ventures

02:40PM
Fireside Chat: Getting Your Workforce Onboard with Your AI Plans

Thrivent Financial Julie Halgren Director Strategic Development Thrivent Financial

02:50PM
Panel Discussion and Joint Q&A – From Data to Analytics to AI – Where to Start?

Thrivent Financial Julie Halgren Director Strategic Development Thrivent Financial

CCC David Bliss Vice President, Product Management CCC

Aegon Transamerica Ventures David Hopewell Chief Data and Innovation Officer, Aegon Transamerica Ventures Aegon Transamerica Ventures

03:20PM
Afternoon Coffee & Networking Break - Sponsored by Research Now
Practical Case Studies Tracks
Underwriting & Product Development:
Everything You Can Do AI Can do it Better
(Blue Room)
Customer is King:
Personalized & Automated Customer Engagement
(Green Room)
Efficient, Automated and Customer-Centric Claims
Delivering More with Less
(Purple Room)

Chair: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Chair: IDMA Tracy Spadola Practice Lead – Insurance IDMA

Chair: Stephen Applebaum Principal Insurance Solutions Group

03:50PM
Efficiency, Effectiveness & Evolution: AI’s Impact on Underwriting and Underwriters
  • Support real time, dynamic quoting to improve profitability by targeting more desirable customer segments and scaling the business non-linearly
  • Understand the strategic role that underwriters can have managing the portfolio, ensuring that you are always optimizing and creating algorithms that are better, faster and smarter
  • Discover how automation will impact your underwriting talent and how freeing-up time and resources enables underwriters to focus on complex cases and more away from the menial and mundane

Argo Group Andrew Breen Senior Vice President digital Argo Group

Moving Beyond Hyper-Personalization and Going Towards Real-Time Tailored Experience for Each Individual
  • Discover how USAA is using AI, IoT data and augmented reality to compete in a data and insight driven world
  • The next generation of value will come from real-time tailored Discover how analytics can help you move beyond simple segmentation to deliver unprecedented engagement
  • Explore new possibilities with social media data. Discover the true value of digital data to better engage your customers

USAA Patrick Kelly Assistant Vice President of Emerging Technology USAA

The Road to Optimize Claims Handling – Lessons learned
  • Transform your the claims experience: explore the potential opportunities offered by advanced technologies for a better and faster workflow
  • Strategies to overcome the significant operational and compliance hurdles standing in the way of realizing this vision
  • Employ predictive analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department

Zurich George Hansen Claims Actuary - General Insurance Zurich

04:10PM
Gain Efficiency and Greater Profitability with Predictive Analytics and Accelerated Underwriting
  • Utilize unstructured data from a wide variety of sources, like customers’ videos and audio, and deploy machine learning to make better pricing and underwriting decisions
  • Go beyond predictive analytics and use more accurate models to optimize pricing in real-time, at the point of sale
  • Integrate predictive models for claims-handling to predict overall severity, early fraud indication and litigation risk

e2Value, Inc. Todd Rissel Chairman, Chief Executive Officer and Co-Founder e2Value, Inc.

Leveraging data and predictive analytics to reshape customer experience
  • Explore how AI, ML and predictive analytics can help insurers provide products that are dynamic and tailored to customers’ lifestyles and needs.
  • Leverage alternative data sources to improve customer understanding, enable personalized customer journeys, and reduce procedural friction and churn
  • Utilize customer knowledge to improve operational efficiency and effectiveness in both the customer acquisition and underwriting stages

Aktibo Assaf Henkin Co-Founder, President and Chief Operating Officer Aktibo

Empower Your Customer! Give Your Clients the Control Over Their Own Claims
  • Listen to case studies from carriers using AI to deliver claims self-service and reduce internal work, improve convenience and flexibility
  • Transform your business, empower your customers and use the skills of your staff more constructively
  • Set the foundation for a successful digital self-service platform, connecting knowledge across platforms and gathering intelligence to build out the experience across all types of device

Octo Cletus Nunes Sales Director, North America Octo

04:30PM
Pro-Active, Interactive and Long-Term Underwriting using AI and Predictive Learning
  • Discover how carriers can partner with their customers to help them to proactively prevent and protect risks
  • Use AI and machine learning to understand which customers are most likely to have a claim and stablish which technologies will help you to properly manage and mitigate those risks
  • Merge the data from IoT devices with AI and predictive learning to have full control over your customers’ risks

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

From Insurance Coverage to Insurance Protection – Merging Digital and Analytics to Reinvent the Relationship with the Insurance Customer
  • Discover how to use speech analytics on call centers to understand why customers are calling, how they are feeling and how to solve their issues
  • Change the nature of the game – use data insights such as geolocation, mobile and social media data to be a smart advisor for your customers

Allianz Partners Daniel Roth Vice President, Product Development Allianz Partners

Using AI to Improve Customer Satisfaction
  • Automate repetitive communication functions without increasing company overheads with unique, tailored discussions with your customers
  • The holy grail of claims automation! Help users to register the first notice of loss, schedule the survey appointment for the evaluator, provide loss-prevention recommendations, arrange emergency assistance during accidents, and offer pre-as well as post disaster assistance
  • Can natural language pro-cessing and chatbots be used for customer interaction?

American Family Insurance Glenn Fung Chief Research Scientist, AI and Machine Learning Expert American Family Insurance

04:50PM
Connected, Digital and Automated Underwriting – What the Future of Underwriting Could Look Like
  • Discuss the organizational constraints blocking innovation in underwriting
  • Align data analytics functions with actuarial practices for improved underwriting and pricing activities
  • Discover the opportunities for predictive and prescriptive analytics to better improve the efficiency and effectiveness of underwriting operations

Hiscox USA Alicia Marsiglia Vice President, Allied Healthcare Product Head Hiscox USA

Hiscox USA Chris Schenk Head of Pricing Strategy & Underwriting Analytics Hiscox USA

Turning Unstructured Data into Actionable Insights - A case study
  • Hear how Clearsurance is aggregating and analyzing unstructured, user generated content (UGC)
  • Understand how customer feedback can lead to actionable insights to improve the customer experience

Clearsurance Marcy Updike Vice President, Consumer Insights & Analytics Clearsurance

Claims Innovation: From Virtual Reality to Machine Learning to Deep Learning
  • Virtual Reality training module for claims adjusters is a reality today
  • The devil is in the detail – claims adjusters’ notes are a gold mine for unstructured text analytics
  • Fraud has always been an area where insurers see huge losses, but data can be used to create a clearer picture of likely cases of fraud and dramatically improve fraud litigation

Farmers Insurance Jinjie Duan Head of Claims Actuarial & Predictive Analytics Farmers Insurance

05:10PM
Panel Discussion - Underwriting & Product Development: Everything You Can Do AI Can do it Better

Argo Group Andrew Breen Senior Vice President digital Argo Group

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Hiscox USA Alicia Marsiglia Vice President, Allied Healthcare Product Head Hiscox USA

Hiscox USA Chris Schenk Head of Pricing Strategy & Underwriting Analytics Hiscox USA

e2Value, Inc. Todd Rissel Chairman, Chief Executive Officer and Co-Founder e2Value, Inc.

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion - Customer is King: Personalized & Automated Customer Engagement

Allianz Partners Daniel Roth Vice President, Product Development Allianz Partners

USAA Patrick Kelly Assistant Vice President of Emerging Technology USAA

Clearsurance Marcy Updike Vice President, Consumer Insights & Analytics Clearsurance

Aktibo Assaf Henkin Co-Founder, President and Chief Operating Officer Aktibo

Moderator: IDMA Tracy Spadola Practice Lead – Insurance IDMA

Panel Discussion - Efficient, Automated and Customer-Centric Claims

American Family Insurance Glenn Fung Chief Research Scientist, AI and Machine Learning Expert American Family Insurance

Zurich George Hansen Claims Actuary - General Insurance Zurich

Farmers Insurance Jinjie Duan Head of Claims Actuarial & Predictive Analytics Farmers Insurance

Octo Cletus Nunes Sales Director, North America Octo

Moderator: Stephen Applebaum Principal Insurance Solutions Group

05:40PM
AI Pioneers Awards & Drinks Reception

AI is potentially the only way carriers can meet customer demands at scale. Bespoke and personalized outreach will soon be the new norm in the world we’re living, and insurance carriers will see pivotal changes powered by AI solutions. This award celebrates the companies daring to risk and lead the path where customer is king, and insights are fueled by the advent of intelligent solutions.

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Day 2 - Thursday, June 28th


08:00AM
Registration & Welcome Coffee
09:00AM
Welcome and Introductory Remarks

Insurance Nexus Mariana Dumont Conference Director Insurance Nexus

09:05AM
Chairman’s opening remarks

Stephen Applebaum Principal Insurance Solutions Group

09:20AM
Become an AI Centric Insurance Company: How AI Can be More Data-Centric and Predictive, Impacting More than Actuarial Processes and Pricing
  • Learn how AI can deliver more accurate and effective reporting tools that can revolutionize your company’s strategy, improving management reporting, actuarial analysis and pricing structure
  • Use AI to evaluate the company across the marketplace, its performance, and its predictive value, ensuring profitability and competitive advantage
  • Balance company efficiency and effectiveness with AI and process automation, unlocking cost savings opportunities whilst still delivering customer-centric innovations

MetLife Paul Travers Senior Vice President of Finance Technology, Data and Process MetLife

09:40AM
What should insurers be doing today for an AI world tomorrow?
  • Many insurers have a significant focus on profitable growth and operational efficiency. As they embark on programs to deliver results in these areas, they are leveraging enabling technologies and capabilities such as intelligent automation and artificial intelligence.
  • These technologies have significant potential and are often mentioned as disruptors. However, many insurers are just starting efforts with these capabilities or have struggled to achieve the benefits and scale they have looked for.
  • KPMG will explore the specific actions insurers should take today to deliver benefits in the short term while establishing a foundation to enable the enterprise to leverage and scale these capabilities to deliver growth, efficiency and insight.

KPMG Michael Adler Principal – Management Consulting KPMG

10:00AM
Case Study: Unlock Transformative Change Across Insurance Leveraging Automation at Scale
  • From removing repetitive processes and avoiding human error to optimizing customer experience and dramatically reducing costs, a successful business automation is the only path for continuous business growth and improved profitability
  • Gain speed and agility by automating the end to end lifecycle, integrating new front end digital technologies with back office environments
  • Take advantage of the forward-looking nature of AI to predict future developments, optimize procedures, saving time and money, and implement self-learning algorithms to make this process more effective over time

Unum Group Matthew Marino Assistant Vice President of Lean Management and Operational Effectiveness Unum Group

10:20AM
Looking past AI and Towards Automated Intelligence
  • Identify areas to exploit with AI in order to free up resources and improve operational efficiency by reducing duplicate tasks, automating repetitive processes or redirecting resources to most suitable places for best results
  • Learn how to capture Big Data to unlock the ‘machine secret power’ and extract prophetic insights from inhuman quantities of data

Health Care Service Corporation Imir Arifi Senior Director of Business Solutions Consulting Health Care Service Corporation

10:40AM
Networking Coffee Break - Sponsored by Research Now
Innovate or Die: Your Roadmap to Staying Ahead of the Game
11:10AM
Panel Discussion and Joint Q&A - The Future is Here – AI Driven Insurance

MetLife Paul Travers Senior Vice President of Finance Technology, Data and Process MetLife

Unum Group Matthew Marino Assistant Vice President of Lean Management and Operational Effectiveness Unum Group

Health Care Service Corporation Imir Arifi Senior Director of Business Solutions Consulting Health Care Service Corporation

NEOS Ernst Renner Managing Partner NEOS

KPMG Michael Adler Principal – Management Consulting KPMG

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

11:40AM
Future Growth Relies on Competitiveness and Innovation - Drive Business-Wide Digital Transformation
  • Innovation requires a constant work on culture and DNA. Transform your organization from a project mentality to a constant innovation cycle, attracting people from different backgrounds and skills
  • Learn how successful organizations are able to keep the investments in new technologies and new pilots even when resources are locked on modernizing old systems. Determine what technology to invest in, and how to stay current without overinvestment
  • Bleeding edge technology – Where is the optimal point to be on the technology adoption curve? And how do you balance risk vs. reward whilst trying to stay current?

Swiss Re Jerry Gupta Senior Vice President, Digital Analyst Catalyst Swiss Re

12:00PM
A Practitioner’s View on AI Adoption for Insurance

AI has been the talk of the day but translating it to enterprise environments and making it real is what is key. This session will address the key learnings from different adoption experiences, including readiness of enterprise, environments, steps and approaches, change management related to IT systems, people & processes and getting an end to end digital eco-system to work to bring to life the AI solution. This will be explained using some real-life cases solved in the Insurance domain, with distinct examples.

L&T N. Viswanathan Head – AI and Cognitive Digital Solutions LTI

12:20PM
Networking Lunch - Sponsored by FICO
By Invitation Only: VIP Lunch Function - Sponsored by EY
01:20PM
InsurTech and Transformation
  • How can carriers move fast enough on the right partnerships to generate competitive advantage and stop others from stealing that advantage? From running pilots and testing new technologies and ideas, listen to best practices and case studies on building profitable partnerships
  • Carriers are partnering with different start-ups and vendors in a similar manner they have developed their legacy systems. How can carriers develop a holistic and future-proof approach to innovation?
  • Achieve long term success by developing a strategy that enables fundamental transformation of underwriting, distribution and other functions by leveraging various emerging technologies including branches of AI, IoT, Big Data, etc

Hippo Insurance Richard L McCathron Head of Insurance Hippo Insurance

01:40PM
Cyber Insurance: Securing the Digital Future
  • Cyber threats are the single most pervasive risk facing society. Every business is digitized and interconnected, creating exposures and threats.
  • This threat causes individualized risks. As many as 60% of small businesses who experience a cyber event go out of business within six months. Aggregation risks due to cloud or software exposure threaten further.
  • A lack of cyber expertise is creating a vicious cycle of inappropriate pricing and coverage, and inefficient markets.
  • Capturing the right data and analyzing it appropriately leads to superior limits, pricing, and coverage.

Coalition Shawn RAM Head of Insurance Coalition

02:00PM
Panel Discussion: The Future of Insurance – Competing in a World of Sectors Without Borders

Swiss Re Jerry Gupta Senior Vice President, Digital Analyst Catalyst Swiss Re

Hippo Insurance Richard L McCathron Head of Insurance Hippo Insurance

Coalition Shawn RAM Head of Insurance Coalition

L&T N. Viswanathan Head – AI and Cognitive Digital Solutions LTI

Clearcover Kyle Nakatsuji Chief Executive Officer Clearcover

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

02:30PM
Insurance Shark Tank

Join us as the hottest AI and Analytics start-ups live pitch a panel of insurtech investors, who will question and offer advice for each start-up.

Panelists:

Aegon Transamerica Ventures Georg Schwegler Chief Executive Officer Aegon Transamerica Ventures

Allianz X Samuel Schuler Investment Director Allianz X

AI & Analytics Pitchers:

WealthTab Michael Blicker Founder WealthTab

Tint AI Matheus Riolfi Co-founder & CEO Tint AI

Witlingo Navya Nayaki Yelloji Product Manager Witlingo

03:20PM
Closing Remarks

Stephen Applebaum Principal Insurance Solutions Group

03:30PM
Networking Coffee - Sponsored by Research Now & Close of Conference

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