Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

Conference Agenda

Day 1
Keynotes:

Turning Change into Growth

Section 1:

Seize the Opportunities

Section 2:

Transform Your DNA

Section 3:

Become Customer-Centric

Section 4:

Improve Sales Capabilities

Day 2
Keynotes:

Enhanced Profitability

Section 5:

Product Innovation

Section 6:

Systems & Processes

Section 7:

Digitization & Automation

Turning Change into Growth
Enhance Your Digital Capabilities and Build Flexibility to Grow and Succeed in a Constantly Changing Environment

This section will feature C-Suites executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Together they will explore how to build a customer centric mindset in a highly diverse region with a broad range of products and distributional channels. Most important, how to connect that with your core fundamental capabilities and digital strategies.

Digital Roadmap, Insurtechs and Market Disruption: Where do You Fit and Where are Your Opportunities?
Get Your Business Strategy Water-Tight by Identifying Your Place in the Insurance Market of Tomorrow
  • Determine what makes your business stand out in a crowded market and have a clear USP in order to play to your strengths
  • Assess the growth opportunities across the region’s emerging markets and develop your regional growth strategy – ensuring high market penetration
Ensure Your Transformation Effort Scales Whilst Remaining Appropriate to Local Markets
  • Strike the right balance between regional and country-level investments into technology, innovation, data and compliance capabilities
  • Steer the ship in the right direction and ensure your transformational agenda is consistent across all your regional businesses
Enhance Your Digital Capabilities & Get Ahead of the Curve by Meeting Insurtech Head-On
  • Learn how to become nimbler to work with partners, insurtechs, start-ups and other solutions across the entire value-chain in a constantly changing environment.
  • Master the fast pace of innovation by striking the right balance, from an investments perspective, between risk-taking and accountability for growing the business
Transform the DNA of a Traditional Insurer in Order to Thrive in Tomorrow’s Market
Orchestrate a Successful Digital Transformation by Learning from Change-Management Success Stories in Asia-Pac
  • Build the roadmap for transformation: Identify the skills, capabilities and resources you need so as to make your digital transformation successful and ensure top-table buy-in
  • Discuss the pros and cons of centralising your digital innovation within a single transformation unit, and where that should fit within your organisational structure
Grow Leadership and Expertise by Tapping Asia’s Liquid Talent Market
  • Prepare your leadership for the fast pace of change and make sure your company has the skills to quickly adapt to new market disruptions
  • Explore the tools and strategies to develop leadership locally in order to avoid over-reliance on international talent
The Digital-Garage Approach: Increase Your Speed to Market with New Products and Services by Outsourcing Innovation and Working with Start-Ups
  • From incubators and accelerators to digital garages, discuss how best to identify, nurture and monetise innovation beyond the four walls of your company
  • Ensure that the solutions and innovations under development deliver real business value by putting in place strong business metrics and attracting the right talent
Make Customer-Centricity the Engine of Change within Your Business
Reinvent the Relationship with Policyholders in Order to Carve Out a Relevant Place in Consumers' Lives
  • Take a much more active role in policyholders’ lives by appealing to them on a whole new level: deliver insurance as a service
  • Stand out from the competition and get privileged access to more customer data by offering a superior, user-friendly and transparent customer experience
Discover how to Build a Solid Consumer-Facing Offering to Improve Customer Experience
  • Develop a solid consumer-focused strategy, establishing a clear need, clear understanding, simple application and speed fulfilment to attract and engage customers
  • Digitise and redesign your on-boarding and customer-service processes into a more customer-friendly interface
Become a Top-of-Mind Insurer by Integrating Devops-Style Product Innovation into Your Long-Term Strategy
  • Ensure continued customer engagement by embracing the full spectrum of digital innovation, including mobile apps and gamification
  • Access powerful tools, such as sandboxed environments, that enable insurers to design, test and roll out new products and product changes more efficiently
Aggressively Grow Your Customer Base in Order to Capitalise on the Vast Potential for Market Growth in Asia-Pac
Boost Your Business-Acquisition Opportunities by Giving Customers the Omnichannel Browsing, Buying and After-Service Experience They Desire
  • Determine your direct-to-customer channel’s real impact upon the customer journey – beyond pure sales numbers – to ensure that you are investing appropriately in it
  • Impart digital tools and mind-set to your brokers so that your customers can enjoy the same high level of service whatever channels they are using
Maximize External Distribution in Order to Tap into Asia-Pac’s Vast Pool of Potential New Customers
  • Integrate both broker and insurer in an agile and efficient way to improve policy- processing time, reduce friction and optimise customer experience
  • Explore alternative forms of distribution in order to drive down acquisition costs further and unlock the enormous underserved populations in Asia-Pac
Leverage Digital Technologies to Optimise Your Bancassurance Channel
  • Improve channel results and profitability by personalising services and products to the consumption patterns of today’s customers in this traditional channel
  • Pool resources with your partner and capitalise on the opportunities to exponentially increase penetration and cross-selling opportunities
Enhanced Profitability
Lower Costs and Create Value Through Innovative Digital Tools to Enhance Profitability and Build Stronger Customer Loyalty

Unlock the potential of your digital capabilities by following the examples of leaders in digitally advanced industries. Learn how to take an enterprise-wide approach to digital and leverage technologies to make better decisions, automate processes and pursue profitable innovation.

Deliver Cost-Effective, Higher-Value Services and Products Using Big Data, Analytics and AI
Build a Solid Customer-Data-Management Framework in Order to Prepare Your Business for Advanced Analytics
  • Build competitive advantage and achieve a more granular overview of customer behaviour by redesigning your data landscape for advanced analytics
  • Review the current state of regulation across the region regarding the legitimate usage, privacy and storage of customer data, and how this will impact your business data- management policy and cyber-security risks
Use Analytics and AI to Reduce Customer Premiums through Improved Pricing of Risk
  • Identify and mitigate claim events before they occur, reducing the burden of policy pay- outs and delivering more value to customers
  • Deploy advanced machine-learning and AI techniques to achieve a more granular overview of customer behaviour and better price risk
Increase Customers' Lifetime Value by Tailoring their Experience and Unlocking Cross- Selling Opportunities through Analytics and AI
  • Generate actionable customer insights and identify valuable upselling opportunities by predicting which products, experiences and interactions will appeal to an individual customer
  • Offer knock-out customer service at scale by creating virtual advisors that can recognise and converse in natural language
Get the Firepower to Ensure Business Growth by Retooling and Future- Proofing Your Core Systems
Overcome Your Legacy-Systems Burden in a Cost-Effective and Fit-For-Purpose Manner
  • Evaluate the risks and benefits of system replacements, and identify which systems can be effectively evolved and upgraded to meet your present – and future! – customer’s needs
  • Spec out your transformational needs in order to better evaluate different technology vendors and integrators, to ensure that you get the biggest bang for your buck on your infrastructure investments
Retool Underwriting and Policy Management in Order to Increase Your Efficiency and Speed of Service
  • Ensure maximum ROI when automating your underwriting and policy systems, and pinpoint ’quick wins‘ that you can implement at low cost
  • Deliver real-time quotes to reduce friction, and save time and resources by integrating your core policy-administration system with the data aggregator
Make Your Claims Systems Truly Customer-Centric by Handling Claims Transparently and Automatically
  • Achieve the transparency customers are demanding – in particular regarding the status and outcome of claims – by implementing straight-through claims-processing and automating the handling of routine claims
  • Bridge information silos in transactions and expand your reporting capabilities to proactively manage workloads, making claims management more efficient
Continuously Improve Your Bottom Line by Overhauling Manual and Paper-Based Workflows
Promote Continuous Data-Driven Improvement by Establishing Enterprise-Wide Analytics and Reporting Tools
  • Make data the lifeblood of your business operations by promoting a data culture internally and ensuring staff across your organisation have the right competencies to take advantage
  • Develop centralised tools and services that will provide a 360° view of your business processes and products, so that every decision you make is grounded in accurate data
Redesign, Digitise and Automate Existing Processes in Order to Achieve Competitive Advantage Through Cost-Efficient Business Practices
  • Fight the low-interest-rate environment by reviewing the BPM technologies that drive efficiency and reduce operational costs
  • Conquer the paper avalanche and identify ‘quick wins’ for process automation in order to reduce costs on an on-going basis
Slash Escalating Regulatory and Compliance Costs with Robotics and Digitisation Initiatives
  • Deploy robotics in order to boost the consistency, transparency and auditability of your business processes — bringing down the cost of complying with regulation
  • Improve your ability to report to the regulator through automated/digitised procedures and systems
Day 1
Keynotes:

Turning Change into Growth

Section 1:

Seize the Opportunities

Section 2:

Transform Your DNA

Section 3:

Become Customer-Centric

Section 4:

Improve Sales Capabilities

Day 2
Keynotes:

Enhanced Profitability

Section 5:

Product Innovation

Section 6:

Systems & Processes

Section 7:

Digitization & Automation

Register Now

Save US$500 with our Pre-Launch discount. Expires in 2 days

Turning Change into Growth
Enhance Your Digital Capabilities and Build Flexibility to Grow and Succeed in a Constantly Changing Environment

This section will feature C-Suites executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Together they will explore how to build a customer centric mindset in a highly diverse region with a broad range of products and distributional channels. Most important, how to connect that with your core fundamental capabilities and digital strategies.

Digital Roadmap, Insurtechs and Market Disruption: Where do You Fit and Where are Your Opportunities?
Get Your Business Strategy Water-Tight by Identifying Your Place in the Insurance Market of Tomorrow
  • Determine what makes your business stand out in a crowded market and have a clear USP in order to play to your strengths
  • Assess the growth opportunities across the region’s emerging markets and develop your regional growth strategy – ensuring high market penetration
Ensure Your Transformation Effort Scales Whilst Remaining Appropriate to Local Markets
  • Strike the right balance between regional and country-level investments into technology, innovation, data and compliance capabilities
  • Steer the ship in the right direction and ensure your transformational agenda is consistent across all your regional businesses
Enhance Your Digital Capabilities & Get Ahead of the Curve by Meeting Insurtech Head-On
  • Learn how to become nimbler to work with partners, insurtechs, start-ups and other solutions across the entire value-chain in a constantly changing environment.
  • Master the fast pace of innovation by striking the right balance, from an investments perspective, between risk-taking and accountability for growing the business
Transform the DNA of a Traditional Insurer in Order to Thrive in Tomorrow’s Market
Orchestrate a Successful Digital Transformation by Learning from Change-Management Success Stories in Asia-Pac
  • Build the roadmap for transformation: Identify the skills, capabilities and resources you need so as to make your digital transformation successful and ensure top-table buy-in
  • Discuss the pros and cons of centralising your digital innovation within a single transformation unit, and where that should fit within your organisational structure
Grow Leadership and Expertise by Tapping Asia’s Liquid Talent Market
  • Prepare your leadership for the fast pace of change and make sure your company has the skills to quickly adapt to new market disruptions
  • Explore the tools and strategies to develop leadership locally in order to avoid over-reliance on international talent
The Digital-Garage Approach: Increase Your Speed to Market with New Products and Services by Outsourcing Innovation and Working with Start-Ups
  • From incubators and accelerators to digital garages, discuss how best to identify, nurture and monetise innovation beyond the four walls of your company
  • Ensure that the solutions and innovations under development deliver real business value by putting in place strong business metrics and attracting the right talent
Make Customer-Centricity the Engine of Change within Your Business
Reinvent the Relationship with Policyholders in Order to Carve Out a Relevant Place in Consumers' Lives
  • Take a much more active role in policyholders’ lives by appealing to them on a whole new level: deliver insurance as a service
  • Stand out from the competition and get privileged access to more customer data by offering a superior, user-friendly and transparent customer experience
Discover how to Build a Solid Consumer-Facing Offering to Improve Customer Experience
  • Develop a solid consumer-focused strategy, establishing a clear need, clear understanding, simple application and speed fulfilment to attract and engage customers
  • Digitise and redesign your on-boarding and customer-service processes into a more customer-friendly interface
Become a Top-of-Mind Insurer by Integrating Devops-Style Product Innovation into Your Long-Term Strategy
  • Ensure continued customer engagement by embracing the full spectrum of digital innovation, including mobile apps and gamification
  • Access powerful tools, such as sandboxed environments, that enable insurers to design, test and roll out new products and product changes more efficiently
Aggressively Grow Your Customer Base in Order to Capitalise on the Vast Potential for Market Growth in Asia-Pac
Boost Your Business-Acquisition Opportunities by Giving Customers the Omnichannel Browsing, Buying and After-Service Experience They Desire
  • Determine your direct-to-customer channel’s real impact upon the customer journey – beyond pure sales numbers – to ensure that you are investing appropriately in it
  • Impart digital tools and mind-set to your brokers so that your customers can enjoy the same high level of service whatever channels they are using
Maximize External Distribution in Order to Tap into Asia-Pac’s Vast Pool of Potential New Customers
  • Integrate both broker and insurer in an agile and efficient way to improve policy- processing time, reduce friction and optimise customer experience
  • Explore alternative forms of distribution in order to drive down acquisition costs further and unlock the enormous underserved populations in Asia-Pac
Leverage Digital Technologies to Optimise Your Bancassurance Channel
  • Improve channel results and profitability by personalising services and products to the consumption patterns of today’s customers in this traditional channel
  • Pool resources with your partner and capitalise on the opportunities to exponentially increase penetration and cross-selling opportunities

Register Now

Save US$500 with our Pre-Launch discount. Expires in 2 days

Enhanced Profitability
Lower Costs and Create Value Through Innovative Digital Tools to Enhance Profitability and Build Stronger Customer Loyalty

Unlock the potential of your digital capabilities by following the examples of leaders in digitally advanced industries. Learn how to take an enterprise-wide approach to digital and leverage technologies to make better decisions, automate processes and pursue profitable innovation.

Deliver Cost-Effective, Higher-Value Services and Products Using Big Data, Analytics and AI
Build a Solid Customer-Data-Management Framework in Order to Prepare Your Business for Advanced Analytics
  • Build competitive advantage and achieve a more granular overview of customer behaviour by redesigning your data landscape for advanced analytics
  • Review the current state of regulation across the region regarding the legitimate usage, privacy and storage of customer data, and how this will impact your business data- management policy and cyber-security risks
Use Analytics and AI to Reduce Customer Premiums through Improved Pricing of Risk
  • Identify and mitigate claim events before they occur, reducing the burden of policy pay- outs and delivering more value to customers
  • Deploy advanced machine-learning and AI techniques to achieve a more granular overview of customer behaviour and better price risk
Increase Customers' Lifetime Value by Tailoring their Experience and Unlocking Cross- Selling Opportunities through Analytics and AI
  • Generate actionable customer insights and identify valuable upselling opportunities by predicting which products, experiences and interactions will appeal to an individual customer
  • Offer knock-out customer service at scale by creating virtual advisors that can recognise and converse in natural language
Get the Firepower to Ensure Business Growth by Retooling and Future- Proofing Your Core Systems
Overcome Your Legacy-Systems Burden in a Cost-Effective and Fit-For-Purpose Manner
  • Evaluate the risks and benefits of system replacements, and identify which systems can be effectively evolved and upgraded to meet your present – and future! – customer’s needs
  • Spec out your transformational needs in order to better evaluate different technology vendors and integrators, to ensure that you get the biggest bang for your buck on your infrastructure investments
Retool Underwriting and Policy Management in Order to Increase Your Efficiency and Speed of Service
  • Ensure maximum ROI when automating your underwriting and policy systems, and pinpoint ’quick wins‘ that you can implement at low cost
  • Deliver real-time quotes to reduce friction, and save time and resources by integrating your core policy-administration system with the data aggregator
Make Your Claims Systems Truly Customer-Centric by Handling Claims Transparently and Automatically
  • Achieve the transparency customers are demanding – in particular regarding the status and outcome of claims – by implementing straight-through claims-processing and automating the handling of routine claims
  • Bridge information silos in transactions and expand your reporting capabilities to proactively manage workloads, making claims management more efficient
Continuously Improve Your Bottom Line by Overhauling Manual and Paper-Based Workflows
Promote Continuous Data-Driven Improvement by Establishing Enterprise-Wide Analytics and Reporting Tools
  • Make data the lifeblood of your business operations by promoting a data culture internally and ensuring staff across your organisation have the right competencies to take advantage
  • Develop centralised tools and services that will provide a 360° view of your business processes and products, so that every decision you make is grounded in accurate data
Redesign, Digitise and Automate Existing Processes in Order to Achieve Competitive Advantage Through Cost-Efficient Business Practices
  • Fight the low-interest-rate environment by reviewing the BPM technologies that drive efficiency and reduce operational costs
  • Conquer the paper avalanche and identify ‘quick wins’ for process automation in order to reduce costs on an on-going basis
Slash Escalating Regulatory and Compliance Costs with Robotics and Digitisation Initiatives
  • Deploy robotics in order to boost the consistency, transparency and auditability of your business processes — bringing down the cost of complying with regulation
  • Improve your ability to report to the regulator through automated/digitised procedures and systems

Don't miss out - register now

Only 2 days left to save US$500 with our Pre-Launch discount. Don't miss out!