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Conference Agenda

Day 1
Keynotes:

Turning Disruption into Growth

Section 1:

Seize the Opportunities

Section 2:

Recode Insurance’s DNA

Section 3:

Systems & Processes

Section 4:

Digitisation & Automation

Day 2
Keynotes:

Driving Enhanced Growth and Profitability

Section 5:

Customer-Centric Transformation

Section 6:

Harness Innovation

Section 7:

Boost Distribution Capabilities

Turning Change into Growth
Improve Your Digital Capabilities, and Build Flexibility to Grow and Succeed in a Constantly Changing Environment

This section will feature C-Level executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Together they will explore how to build a customer-centric mindset in a highly diverse and competitive region. Most important, how to connect that with your core fundamental capabilities and digital strategies.

Digital Roadmap, Insurtechs and Market Disruption: Where do You Fit and Where are Your Opportunities?
Get Your Business Strategy Water-Tight by Identifying Your Place in the Insurance Market of Tomorrow
  • Determine what makes your business stand out in a crowded market and have a clear USP in order to play to your strengths
  • Assess the growth opportunities across the region’s emerging markets and develop your regional growth strategy – ensuring high market penetration
Ensure Your Transformation Effort Scales Whilst Remaining Appropriate to Local Markets
  • Strike the right balance between regional and country-level investments into technology, innovation, data and compliance capabilities
  • Steer the ship in the right direction and ensure your transformational agenda is consistent across all your regional businesses
Get Ahead of the Curve by Meeting Insurtech Head-On
  • Learn how to be nimble and work with partners, insurtechs, start-ups and other solutions across the entire value-chain in a constantly changing environment.
  • Master the fast pace of innovation by striking the right balance, from an investment perspective, between risk-taking and accountability for growing the business
Recode the DNA of a Traditional Insurer in Order to Thrive in Tomorrow’s Market
Orchestrate a Successful Digital Transformation by Learning from Change-Management Success Stories in Asia-Pac
  • Build the roadmap for transformation: Identify the skills, capabilities and resources you need so as to make your digital transformation successful and ensure top-table buy-in
  • Discuss the pros and cons of centralising your digital innovation within a single transformation unit, and how that should fit within your organisational structure
Grow Leadership and Expertise by Tapping Asia’s Fluid Talent Market
  • Prepare your leadership for the fast pace of change and make sure your company has the skills to quickly adapt to new market disruptions
  • Explore the tools and strategies to develop leadership locally in order to avoid overreliance on international talent
Increase Your Speed to Market with New Products and Services by Building the Right Bridges to Success
  • Learn how best to identify, nurture and monetise innovation beyond the four walls of your company
  • Ensure that the solutions and innovations under development deliver real business value by putting in place strong business metrics and attracting the right talent
Make Your Systems & Processes the Bedrock of Your Digital Transformation
Overcome Your Legacy-Systems Burden in a Cost-Effective and Fit-For-Purpose Manner
  • Evaluate the risks and benefits of system replacements, and identify which systems can be effectively evolved and upgraded to meet your present – and future! – customer’s needs
  • Spec out your transformational needs in order to better evaluate different technology vendors and integrators, to ensure that you get the biggest bang for your buck on your infrastructure investments
Drive Internal Efficiencies by Building Enterprise-Wide Analytics and Reporting Tools
  • Develop centralized tools and services that support your overall business, from your processes to product to sales to HR teams, and look holistically at your company-wide set-up
  • Adopt data visualization capabilities, allowing your business to better understand interrelated data and enable better internal performance
Data-Driven Business Innovation: Creating Competitive Advantage to Face Emerging Industry Pressures
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Make internal and external data talk: cross examine external data with internal data and ensure corroboration between data types
Rise of The Machines: Digitisation and Automation in Insurance
Prepare Your Business for Machine Learning and Ensure a Strong Competitive Advantage
  • Understand how artificial intelligence will revolutionise insurance and where to start. From fraud detection to automated underwriting and pricing processes
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost
Increase Customers’ Lifetime Value by Tailoring their Experience and Unlocking Cross-Selling Opportunities through Analytics and AI
  • Generate actionable customer insights and identify valuable upselling opportunities by predicting which products, experiences and interactions will appeal to an individual customer
  • Offer knock-out customer service at scale by creating virtual advisors that can recognise and converse in natural language
Slash Escalating Regulatory and Compliance Costs with Robotics and Digitisation Initiatives
  • Deploy robotics in order to boost the consistency, transparency and auditability of your business processes — bringing down the cost of complying with regulation
  • Improve your ability to report to the regulator through automated/digitised procedures and systems
Driving Enhanced Growth and Profitability
Bring Innovation to the Core Pillar of Your Business to Deliver High-Value and Customer-Centric Products and Services Whilst Enhancing Profitability

Unlock the potential of your digital capabilities by following the examples of leaders in digitally advanced industries. Learn how to take an enterprise-wide approach to innovation and leverage digital technologies to deliver better services and ramp-up your distribution capabilities

Make Customer-Centricity the Engine of Change within Your Business
Reinvent the Relationship with Policyholders in Order to Carve Out a Relevant Place in Consumers’ Lives
  • Take a much more active role in policyholders’ lives by appealing to them on a whole new level: deliver insurance as a service
  • Stand out from the competition and build long-lasting customer relationships by offering a superior, user-friendly and transparent customer experience
Discover how to Build a Solid Consumer-Facing Offering to Improve Customer Experience
  • Develop a solid consumer-focused strategy, with simple application and speed fulfilment to attract and engage customers
  • Digitise and redesign your on-boarding and customer-service processes into a more customer-friendly interface
Become a Top-of-Mind Insurer by Integrating Product Innovation into Your Long-Term Strategy
  • Ensure continued customer engagement by embracing the full spectrum of digital innovation, including mobile apps and gamification
  • Access powerful tools, such as sandboxed environments, that enable insurers to design, test and roll out new products and product changes more efficiently
Harness the Right Innovation for Your Business
Master the Fast Pace of Innovation by Understanding Where to Invest and Where are the Returns
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?
  • Get key insights on the practical side of innovation and how other industries are harnessing the digital promise
Disruption or Innovation? Building the Digital Future with Accelerators, Digital Garages, Innovation Centres and VCs
  • Learn how insurers are testing new ideas and increasing their metabolic rate for the digital age by partnering with start-ups or incubators.
  • Take advantage of flexible and nimble business models to harness technology to attract untapped customer segments
Opportunities and Challenges in IoT Adoption: Where will IOT Have the Biggest Impact and What are the Risks?
  • Exploit IoT for finer product segmentation, more specialised pools of risk and improve loss control
  • Artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance
Aggressively Grow Your Customer Base to Capitalise on the Vast Potential for Market Growth in Asia-Pac
Boost Your Business-Acquisition Opportunities by Giving Customers the Omnichannel Browsing, Buying and After-Service Experience They Desire
  • Determine your direct-to-customer channel’s real impact upon the customer journey – beyond pure sales numbers – to ensure that you are investing appropriately in it
  • Impart digital tools and mind-set to your brokers so that your customers can enjoy the same high level of service whatever channels they are using
Maximize External Distribution in Order to Tap into Asia-Pac’s Vast Pool of Potential New Customers
  • Integrate both broker and insurer in an agile and efficient way to improve policy-processing time, reduce friction and optimise customer experience
  • Explore alternative forms of distribution, such as affinity partners, in order to drive down acquisition costs further and unlock the enormous underserved populations in Asia-Pac
Leverage Digital Technologies to Optimise Your Bancassurance Channel
  • Improve channel results and profitability by adapting services and products to the consumption patterns of today’s customers in this traditional channel
  • Pool resources with your partners and exponentially increase penetration and cross-selling opportunities
Day 1
Keynotes:

Turning Disruption into Growth

Section 1:

Seize the Opportunities

Section 2:

Recode Insurance’s DNA

Section 3:

Systems & Processes

Section 4:

Digitisation & Automation

Day 2
Keynotes:

Driving Enhanced Growth and Profitability

Section 5:

Customer-Centric Transformation

Section 6:

Harness Innovation

Section 7:

Boost Distribution Capabilities

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Turning Change into Growth
Improve Your Digital Capabilities, and Build Flexibility to Grow and Succeed in a Constantly Changing Environment

This section will feature C-Level executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Together they will explore how to build a customer-centric mindset in a highly diverse and competitive region. Most important, how to connect that with your core fundamental capabilities and digital strategies.

Digital Roadmap, Insurtechs and Market Disruption: Where do You Fit and Where are Your Opportunities?
Get Your Business Strategy Water-Tight by Identifying Your Place in the Insurance Market of Tomorrow
  • Determine what makes your business stand out in a crowded market and have a clear USP in order to play to your strengths
  • Assess the growth opportunities across the region’s emerging markets and develop your regional growth strategy – ensuring high market penetration
Ensure Your Transformation Effort Scales Whilst Remaining Appropriate to Local Markets
  • Strike the right balance between regional and country-level investments into technology, innovation, data and compliance capabilities
  • Steer the ship in the right direction and ensure your transformational agenda is consistent across all your regional businesses
Get Ahead of the Curve by Meeting Insurtech Head-On
  • Learn how to be nimble and work with partners, insurtechs, start-ups and other solutions across the entire value-chain in a constantly changing environment.
  • Master the fast pace of innovation by striking the right balance, from an investment perspective, between risk-taking and accountability for growing the business
Recode the DNA of a Traditional Insurer in Order to Thrive in Tomorrow’s Market
Orchestrate a Successful Digital Transformation by Learning from Change-Management Success Stories in Asia-Pac
  • Build the roadmap for transformation: Identify the skills, capabilities and resources you need so as to make your digital transformation successful and ensure top-table buy-in
  • Discuss the pros and cons of centralising your digital innovation within a single transformation unit, and how that should fit within your organisational structure
Grow Leadership and Expertise by Tapping Asia’s Fluid Talent Market
  • Prepare your leadership for the fast pace of change and make sure your company has the skills to quickly adapt to new market disruptions
  • Explore the tools and strategies to develop leadership locally in order to avoid overreliance on international talent
Increase Your Speed to Market with New Products and Services by Building the Right Bridges to Success
  • Learn how best to identify, nurture and monetise innovation beyond the four walls of your company
  • Ensure that the solutions and innovations under development deliver real business value by putting in place strong business metrics and attracting the right talent
Make Your Systems & Processes the Bedrock of Your Digital Transformation
Overcome Your Legacy-Systems Burden in a Cost-Effective and Fit-For-Purpose Manner
  • Evaluate the risks and benefits of system replacements, and identify which systems can be effectively evolved and upgraded to meet your present – and future! – customer’s needs
  • Spec out your transformational needs in order to better evaluate different technology vendors and integrators, to ensure that you get the biggest bang for your buck on your infrastructure investments
Drive Internal Efficiencies by Building Enterprise-Wide Analytics and Reporting Tools
  • Develop centralized tools and services that support your overall business, from your processes to product to sales to HR teams, and look holistically at your company-wide set-up
  • Adopt data visualization capabilities, allowing your business to better understand interrelated data and enable better internal performance
Data-Driven Business Innovation: Creating Competitive Advantage to Face Emerging Industry Pressures
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Make internal and external data talk: cross examine external data with internal data and ensure corroboration between data types
Rise of The Machines: Digitisation and Automation in Insurance
Prepare Your Business for Machine Learning and Ensure a Strong Competitive Advantage
  • Understand how artificial intelligence will revolutionise insurance and where to start. From fraud detection to automated underwriting and pricing processes
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost
Increase Customers’ Lifetime Value by Tailoring their Experience and Unlocking Cross-Selling Opportunities through Analytics and AI
  • Generate actionable customer insights and identify valuable upselling opportunities by predicting which products, experiences and interactions will appeal to an individual customer
  • Offer knock-out customer service at scale by creating virtual advisors that can recognise and converse in natural language
Slash Escalating Regulatory and Compliance Costs with Robotics and Digitisation Initiatives
  • Deploy robotics in order to boost the consistency, transparency and auditability of your business processes — bringing down the cost of complying with regulation
  • Improve your ability to report to the regulator through automated/digitised procedures and systems

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Driving Enhanced Growth and Profitability
Bring Innovation to the Core Pillar of Your Business to Deliver High-Value and Customer-Centric Products and Services Whilst Enhancing Profitability

Unlock the potential of your digital capabilities by following the examples of leaders in digitally advanced industries. Learn how to take an enterprise-wide approach to innovation and leverage digital technologies to deliver better services and ramp-up your distribution capabilities

Make Customer-Centricity the Engine of Change within Your Business
Reinvent the Relationship with Policyholders in Order to Carve Out a Relevant Place in Consumers’ Lives
  • Take a much more active role in policyholders’ lives by appealing to them on a whole new level: deliver insurance as a service
  • Stand out from the competition and build long-lasting customer relationships by offering a superior, user-friendly and transparent customer experience
Discover how to Build a Solid Consumer-Facing Offering to Improve Customer Experience
  • Develop a solid consumer-focused strategy, with simple application and speed fulfilment to attract and engage customers
  • Digitise and redesign your on-boarding and customer-service processes into a more customer-friendly interface
Become a Top-of-Mind Insurer by Integrating Product Innovation into Your Long-Term Strategy
  • Ensure continued customer engagement by embracing the full spectrum of digital innovation, including mobile apps and gamification
  • Access powerful tools, such as sandboxed environments, that enable insurers to design, test and roll out new products and product changes more efficiently
Harness the Right Innovation for Your Business
Master the Fast Pace of Innovation by Understanding Where to Invest and Where are the Returns
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?
  • Get key insights on the practical side of innovation and how other industries are harnessing the digital promise
Disruption or Innovation? Building the Digital Future with Accelerators, Digital Garages, Innovation Centres and VCs
  • Learn how insurers are testing new ideas and increasing their metabolic rate for the digital age by partnering with start-ups or incubators.
  • Take advantage of flexible and nimble business models to harness technology to attract untapped customer segments
Opportunities and Challenges in IoT Adoption: Where will IOT Have the Biggest Impact and What are the Risks?
  • Exploit IoT for finer product segmentation, more specialised pools of risk and improve loss control
  • Artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance
Aggressively Grow Your Customer Base to Capitalise on the Vast Potential for Market Growth in Asia-Pac
Boost Your Business-Acquisition Opportunities by Giving Customers the Omnichannel Browsing, Buying and After-Service Experience They Desire
  • Determine your direct-to-customer channel’s real impact upon the customer journey – beyond pure sales numbers – to ensure that you are investing appropriately in it
  • Impart digital tools and mind-set to your brokers so that your customers can enjoy the same high level of service whatever channels they are using
Maximize External Distribution in Order to Tap into Asia-Pac’s Vast Pool of Potential New Customers
  • Integrate both broker and insurer in an agile and efficient way to improve policy-processing time, reduce friction and optimise customer experience
  • Explore alternative forms of distribution, such as affinity partners, in order to drive down acquisition costs further and unlock the enormous underserved populations in Asia-Pac
Leverage Digital Technologies to Optimise Your Bancassurance Channel
  • Improve channel results and profitability by adapting services and products to the consumption patterns of today’s customers in this traditional channel
  • Pool resources with your partners and exponentially increase penetration and cross-selling opportunities

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown