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Two Days That Will Change Your Team & Business: Keynotes, Breakouts and Tracks

Day 1 — Wednesday, June 28th
Plenary 1: Understand the Environment
Keep Your Eyes on The Horizon: Canadian Insurance Trends That Will Define Your Future Success
Plenary 2: Map Your Strategy
Work Your Magic: Solve Business-Critical Challenges with Analytics
Track 1A: Organizational Transformation
Work Together, Win Together: Achieve Success with a Collaborative Culture
Track 2A: Technology Overhaul
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation
Track 1B: Organizational Transformation
Target Pain Points and Remove Friction: Achieve Streamlined Data Flow
Track 2B: Technology Overhaul
Put Your Data to Work: Enhance Insights for Better Results
Networking Drinks
Insurance Nexus Canadian Awards Ceremony:
Announcement of Canadian Insurance Carrier, Canadian Insurance Innovator and Canadian Insurance Vendor of the Year
Day 2 — Thursday, June 29th
Track 3A: Analytics for Operational Efficiency
Don’t Get Left Behind: New Age Risk Management for Underwriting & Pricing of the Future
Track 4A: Win More Customers with Analytics
Minimally Invasive Insurance: How Digital Distribution is Meeting Customers Modern Expectations
Invite Only

C-Suite Network: The Future of Insurance
Overarching, Visionary Trends and Topics Shaping the Canadian Insurance Industry
Track 3B: Analytics for Operational Efficiency
The Pinnacle of Efficiency: Stop Fraudsters, Save Money and Make Customers Smile with Automated Claims
Track 4B: Win More Customers with Analytics
Win Over Customers, Make More Money: Optimize Marketing Using Analytics
Plenary 3: Maximize Outcomes
Walk the “Customer-Centric” Talk: Be Present and Proactive When Your Customer Needs You
Navigate the Canadian Insurance Industry Trends That Will Define Your Future Success

Map the environment to prepare for the future: Understand the rapid industry, customer and technology disruptions impacting Canadian insurance to navigate challenges successfully, capitalize on opportunities and thrive in an increasingly competitive marketplace.

08:30 - 09:00
The New Kids on the Block: Products and Players Disrupting Canadian Insurance
  • Explore the boom in personalized insurance, from on-demand cover to utilizing IoT data for usage based and behaviour-driven insurance – is this the future?
  • Flip to an innovative mindset to anticipate and create modern insurance products, such as ride sharing and cyber security, to win market share early
  • Hello Lemonade and Sonnet! Meet the disruptors poised to take your customers by delivering what they want
09:00 - 09:30
See Straight Through the Hype: Recognize Truly Transformative Technology
  • Technology is accelerating further ahead every day, delve into the newest tech trends impacting insurance from customer expectations to product development
  • How are technologies such as IoT shaping the industry from claims management to risk prevention, and what does this mean for insurance carriers?
  • Employ and deploy a machine workforce: Harness the power of cognitive, machine learning and artificial intelligence for more accurate insights
09:00 - 09:30
Wow Your Customers: Leverage an Engaged Customer Base to Move Ahead of the Pack
  • Break out of the traditionally product-centric mentality to keep and grow your customer base as modern customers demand more from insurers
  • Launch hyper convenient and personalized services using data and segmentation to cater to the variety of customer preferences
  • Secure your customer’s trust as a data custodian through clearly communicating a strong data privacy policy when collecting, storing and using data
09:00 - 09:30
Polling Session

We drive real-time insights to gauge the feelings of the audience and inform discussion.

Work Your Magic: Solve Business-Critical Challenges with Analytics

Fuse analytics strategy into your organization’s long-term goals to produce greater value where it counts, prove return on analytics investment and seamlessly embed analytics into every decision and process to drive fact-driven business performance.

09:00 - 09:30
Get Your CEO On Board: Define Success Against Their Long-Term Goals
  • In this CXO panel, determine the company-wide short, medium and long-term priorities and concerns to design business-led analytics strategies
  • Generate maximum value for the business by using organizational aims as the blueprint to prioritize analytics investment and projects
  • Talk the Talk: View analytics through an executive lens to resonate with your organization’s leaders and win their support
09:00 - 09:30
Justify Your Value: Prove the Unmistakeable Return on Analytics Investment
  • Utilize metrics to prove the impact of analytics on your bottom line, demonstrating undeniable ROI
  • Leverage early analytics wins to convert sceptics to evangelists, and scaling success by creating demand for analytics
  • Strike a balance between optimizing analytics and cultivating a fail fast mentality to avoid getting stuck in the trial phase
09:00 - 09:30
Put Your Money Where Your Mouth Is: Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend on, maximize the outcome of investment is critical for long-term, continuing analytics success
  • Weigh the benefits of a complete tech overhaul or the implementation of new tech, from legacy upgrades to bolt-on software, new data sources and analytics skill sets and training
  • Align resource allocation to the long-term organizational goals to define investment priorities, including technology, training, staff and more
09:00 - 09:30
Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

ORGANIZATIONAL TRANSFORMATION
Work Together, Win Together: Achieve Success with a Collaborative Culture
TECHNOLOGY OVERHAUL
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation

Many say that the single most influential factor in whether an analytics transformation is successful is the organizational culture. Don’t wait to see how your organization reacts to analytics - proactively motivate and support a complete organizational transformation to succeed from the start.

Create and maintain a stable technology foundation that enables cutting edge analytics both now and in the future. Whilst not a silver bullet, any system has a significant impact on the quality and value of analytics results, making it a critical component to get right in the pursuit of competitive advantage.

10:30 - 11:00
Many Hands Make Light Work: Embed the Hallmarks of a Collaborative Culture
  • Maximize analytics expertise: from consistent, centralized centres to unique, team-based experts to leverage specific business knowledge plus the hybrid models in between
  • Close the gap between IT and business heads and facilitate collaboration using analytics, deploying strategies such as cross-functional working groups
  • Demand culture change from the top-down and leverage both executive influence throughout teams and analytics evangelists for quicker culture adoption
Shake Off the Shackles: Eradicate Legacy Systems, Keep Up With Nimble Competition
  • Where are the bottlenecks throughout your current system? Determine whether a complete new system is required
  • How to effectively integrate a multitude of platforms and programs for optimized performance without a complete system redesign
  • Explore the range of tech streamlining options from self-build platforms, off the shelf solutions and integrated bolt-on programs
10:30 - 11:00
Who’s in Charge? Who Can, Should and Will Lead Analytics
  • Meet the new analytics kingpins such as a Chief Data Officer, Chief Analytics Officer, Chief Digital Officer, Chief Customer Officer and more: define their mandate and leverage their expertise
  • Deliberately transfer knowledge and cross-functional expertise for a stronger team: Proactively embed leadership and business skills in tech teams and analytical skills in business leaders
  • Motivate your commanders: The critical roles of your CIO, CMO, COO, CTO and other leaders to support organizational transformation
Prepare Your People: Equip Your Organization with New Age Analytics Skills and Tools
  • Identify the tech requirements for utilizing new analytics techniques such as predictive modelling through to cognitive, machine learning and artificial intelligence
  • Prepare your organization to deploy the hot tech of today, tomorrow and the future with a flexible and scalable tech framework
10:30 - 11:00
Change Your Tyres Driving Down the Highway: Transformation During Operation
  • Effectively navigate change management from communicating the long-term vision, to setting clear expectations and providing adequate training
  • Be vigilant: The most common challenges across staff, technology, data and more to anticipate and overcome
  • Convince your team to get on board: Chase the quick wins to demonstrate the value, motivating teams whose implementation is still to come
Motivate the Machines: Harness the Power of IoT Devices and Data
  • The shiny new toys: Explore which IoT devices are being rapidly adopted by customers and will impact insurance first
  • Don’t get caught by analysis paralysis: How to effectively harness, store and prioritize the data pouring in from IoT devices
  • Meet your organization’s goals from the beginning by using IoT data for applications that are priority, such as providing new products, automating first notice of loss or customer engagement
ORGANIZATIONAL TRANSFORMATION
Target Pain Points and Remove Friction: Achieve Streamlined Data Flow
TECHNOLOGY OVERHAUL
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation

Your data is arguably the single most valuable resource, however with data often spread across departments and systems, it’s not being used to its full potential! Make sure you maximize the value of all data to glean every insight to use to your advantage – here’s how.

Create and maintain a stable technology foundation that enables cutting edge analytics both now and in the future. Whilst not a silver bullet, any system has a significant impact on the quality and value of analytics results, making it a critical component to get right in the pursuit of competitive advantage.

10:30 - 11:00
Scour Your Basement: Break Down Silo Barriers and Mine the Hidden Data Gems
  • Blast through the gaps, bottlenecks and points of duplication to make sure each team has all the data they need access to
  • Demand consistent data collection across departments to make integration quicker and easier
  • Cut down on buying external data: Enforce data across teams to uncover and properly utilize your own data
Power to the People: Empower Data Users with Visualization
  • Maximize data value by giving each business department more analytics power – they know what they need from the data!
  • What do you need for effective data visualization? Consistent data – utilizing identical data input and categorization to make this possible
  • Establishing, education and enforcing data governance management principles to mandate and ensure the optimal use of data
10:30 - 11:00
Make Insurance Easy: Design and Deliver a Common-Sense Customer Experience
  • Understand your customer through tracking their experience holistically across all interactions and through all functions
  • Share insights in real-time, improving customer service and creating opportunities for personalized communications including upsell and cross sell
  • Create a single set of data through the integration of consistent, structured data
Build Your Fortress: Storage Tools for Safe and Accessible Data
  • Know what’s available: Explore the range of data storage options and compare the newer storage methods such as the cloud and data lakes
  • Understand requirements of a modern insurance carrier with a growing influx of data coming from IoT devices, digital marketing and more, including scalability, flexibility and security
  • How to effectively store both structured and unstructured data without creating an unusable “data swamp”
10:30 - 11:00
Be Convenient, Not Creepy: Walk the Line Between Personalization & Privacy
  • Define what’s legal and what’s ethical: Understand the limits of collection, storage and use of personal data per regulation and morality
  • What’s possible? Defining the line of creepy, despite insurers having the data to create much more personalized customer engagement strategies
  • Tracking the origin of all data to confirm and prove your legal data policy
More Data, More Detail: Supercharge Every Insight by Integrating Additional Data
  • Exploit new data sources available for insurance analysis, with applications from underwriting to marketing
  • Make the most of your broker data: Helping distribution partners optimize their book of business and utilize the data they collect at the front lines of insurance distribution
  • Get ahead of competition and prepare to seamlessly utilize future data sources, such as customers submitting images of damages during a claim
09:00 - 09:30
Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

ANALYTICS FOR OPERATIONAL EFFICIENCY
Don’t Get Left Behind: New Age Risk Management for Underwriting & Pricing of the Future
WIN MORE CUSTOMERS WITH ANALYTICS
Minimally Invasive Insurance: How Digital Distribution is Meeting Customers Modern Expectations
INVITE-ONLY BREAKOUT: C-Suite Network on The Future of Insurance
Visionary Trends and Topics Shaping the Canadian Insurance Industry
10:30 - 11:00
  • Achieve rapid product development using insights to understand and predict risk, such as cyber security and drone usage
  • Opportunities to integrate increasingly advanced analytics such as machine learning into underwriting for more accurate risk assessment and pricing
  • Encourage collaboration with teams across the organization to access more relevant data and generate deeper historical risk, claims and customer insights
  • Explore the future of underwriting and pricing with usage-based insurance and personalised insurance tailored to IoT-driven risk profiles
  • Embedding pricing analytics to predict and win customers with the highest lifetime value
  • The ever-increasing demands of today’s insurance customers are set by other industries but expected of insurance carriers – are you prepared to win their business?
  • With insurance disruptors providing direct, digital distribution channels what does this mean for traditional distribution channels?
  • Integrating data sources and platforms to deliver a consistent presence across a variety of channels to meet the communication preferences of customer segments
  • Access more customer data with the advent of digital media to interact with customers, such as products that garner the most clicks on your website
  • In this invitation-only breakout session, join the other C-suite executives in attendance for a strategic session geared for organization-wide planning
  • Privately communicate with your peers at the highest level to gain insights directly relevant to your concerns
  • Join interactive discussions on trends including:
    • The future role of insurance within society to reduce claims and manage risk on a personal level
    • The impact of new technologies including AI/bots, IoT, autonomous vehicles and blockchain to address existing challenges and future concerns
    • Prioritizing innovation to meet your organizational goals: With so many opportunities to innovate, where do you start – and why?
ANALYTICS FOR OPERATIONAL EFFICIENCY
The Pinnacle of Efficiency: Stop Fraudsters, Save Money and Make Customers Smile with Automated Claims
WIN MORE CUSTOMERS WITH ANALYTICS
Win Over Customers, Make More Money: Optimize Marketing Using Analytics
10:30 - 11:00
  • Integrating customer data to automate simple claims processes such as confirming policy details or customer history
  • Share real-time insights on individual customers, to optimize customer service and identify opportunities for upsell and cross sell
  • Increase claims efficiency and reduce leakage with more accurate damage assessment and repair estimation
  • Working together across the industry by sharing data to reduce fraud without burdening customers with significant delays
  • Reduce fraud using advanced analytics such as link or social network analysis
  • Dive deeper into the results of marketing activities, analyzing which channels, methods and messages resonate best with your target audience
  • Reduce the acquisition cost of new customers through more accurate segmentation and targeting
  • Personalize your message to get attention and improve the rate of conversion, such as through dynamic website displays and targeted communications
  • Collecting and utilizing customer data for loyalty campaigns to retain customers
  • Dynamically boost marketing performance by integrating real-time feedback
MAXIMIZE OUTCOMES
Walk the “Customer-Centric” Talk: Be Present and Proactive When Your Customer Needs You

What’s the point of insurance? At its heart, insurance is a product that provides peace of mind, compensation and support during the tough times. However, the industry has a different reputation, and all organizations have a responsibility to change that reputation among Canadian society – here’s how we can all work towards achieving this.

08:30 - 09:00
Don’t You Know Who I Am? Develop a 360 o View of Customers to Remove Repetition and Deliver Superior Service
  • Integrate systems across the organization to link marketing, underwriting, claims, fraud, customer service and individual customer data at each stage – making it quicker and easier to make a claim, buy or renew a policy
  • Drive insights at each stage of the customer journey to improve customer service, retention and experience
  • Utilizing customer journey mapping exercises to get into the head of your customer segments and understand their pain points to form the basis for customer experience design
08:30 - 09:00
Become a Pillar of Support: Creating a Customer-Centric Culture to Inspire Trust and Loyalty
  • Educating all staff, including non-customer-facing team members, on how their role directly impacts your customers and in turn the organization-wide goals
  • Embedding customer-centricity through programs designed to enable teams to understand and serve their customers using data and analytics
  • Moving from a product-centric to a customer-centric organization – providing the coverage and support that customers need throughout their life
08:30 - 09:00
From Necessary Evil to Trusted Risk Advisor: The Future Role of Insurance
  • Provide valuable and relevant information throughout your customer’s lifetime, from risk education to predicting additional coverage or relevant, timely products
  • Be present and proactive when your customers need assistance, rather than doing anything to get out of paying a claim: Anticipate first notice of loss where possible, be human and authentic and provide value
  • The future of IoT and the connected world: Can insurance carriers be a tool of risk prevention to save and protect customers?
09:00 - 09:30
Polling Session

We drive real-time insights to gauge the feelings of the audience and inform discussion.

Day 1 — Wednesday, June 28th
Plenary 1: Understand the Environment
Keep Your Eyes on The Horizon: Canadian Insurance Trends That Will Define Your Future Success
Plenary 2: Map Your Strategy
Work Your Magic: Solve Business-Critical Challenges with Analytics
Track 1A: Organizational Transformation
Work Together, Win Together: Achieve Success with a Collaborative Culture
Track 2A: Technology Overhaul
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation
Track 1B: Organizational Transformation
Target Pain Points and Remove Friction: Achieve Streamlined Data Flow
Track 2B: Technology Overhaul
Put Your Data to Work: Enhance Insights for Better Results
Networking Drinks
Insurance Nexus Canadian Awards Ceremony:
Announcement of Canadian Insurance Carrier, Canadian Insurance Innovator and Canadian Insurance Vendor of the Year
Day 2 — Thursday, June 29th
Track 3A: Analytics for Operational Efficiency
Don’t Get Left Behind: New Age Risk Management for Underwriting & Pricing of the Future
Track 4A: Win More Customers with Analytics
Minimally Invasive Insurance: How Digital Distribution is Meeting Customers Modern Expectations
Invite Only

C-Suite Network: The Future of Insurance
Overarching, Visionary Trends and Topics Shaping the Canadian Insurance Industry
Track 3B: Analytics for Operational Efficiency
The Pinnacle of Efficiency: Stop Fraudsters, Save Money and Make Customers Smile with Automated Claims
Track 4B: Win More Customers with Analytics
Win Over Customers, Make More Money: Optimize Marketing Using Analytics
Plenary 3: Maximize Outcomes
Walk the “Customer-Centric” Talk: Be Present and Proactive When Your Customer Needs You

Download the Brochure for Full Event Details

Full speaker list • Full conference agenda • Audience breakdown

Navigate the Canadian Insurance Industry Trends That Will Define Your Future Success

Map the environment to prepare for the future: Understand the rapid industry, customer and technology disruptions impacting Canadian insurance to navigate challenges successfully, capitalize on opportunities and thrive in an increasingly competitive marketplace.

08:30 - 09:00
The New Kids on the Block: Products and Players Disrupting Canadian Insurance
  • Explore the boom in personalized insurance, from on-demand cover to utilizing IoT data for usage based and behaviour-driven insurance – is this the future?
  • Flip to an innovative mindset to anticipate and create modern insurance products, such as ride sharing and cyber security, to win market share early
  • Hello Lemonade and Sonnet! Meet the disruptors poised to take your customers by delivering what they want
09:00 - 09:30
See Straight Through the Hype: Recognize Truly Transformative Technology
  • Technology is accelerating further ahead every day, delve into the newest tech trends impacting insurance from customer expectations to product development
  • How are technologies such as IoT shaping the industry from claims management to risk prevention, and what does this mean for insurance carriers?
  • Employ and deploy a machine workforce: Harness the power of cognitive, machine learning and artificial intelligence for more accurate insights
09:00 - 09:30
Wow Your Customers: Leverage an Engaged Customer Base to Move Ahead of the Pack
  • Break out of the traditionally product-centric mentality to keep and grow your customer base as modern customers demand more from insurers
  • Launch hyper convenient and personalized services using data and segmentation to cater to the variety of customer preferences
  • Secure your customer’s trust as a data custodian through clearly communicating a strong data privacy policy when collecting, storing and using data
09:00 - 09:30
Polling Session

We drive real-time insights to gauge the feelings of the audience and inform discussion.

Work Your Magic: Solve Business-Critical Challenges with Analytics

Fuse analytics strategy into your organization’s long-term goals to produce greater value where it counts, prove return on analytics investment and seamlessly embed analytics into every decision and process to drive fact-driven business performance.

09:00 - 09:30
Get Your CEO On Board: Define Success Against Their Long-Term Goals
  • In this CXO panel, determine the company-wide short, medium and long-term priorities and concerns to design business-led analytics strategies
  • Generate maximum value for the business by using organizational aims as the blueprint to prioritize analytics investment and projects
  • Talk the Talk: View analytics through an executive lens to resonate with your organization’s leaders and win their support
09:00 - 09:30
Justify Your Value: Prove the Unmistakeable Return on Analytics Investment
  • Utilize metrics to prove the impact of analytics on your bottom line, demonstrating undeniable ROI
  • Leverage early analytics wins to convert sceptics to evangelists, and scaling success by creating demand for analytics
  • Strike a balance between optimizing analytics and cultivating a fail fast mentality to avoid getting stuck in the trial phase
09:00 - 09:30
Put Your Money Where Your Mouth Is: Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend on, maximize the outcome of investment is critical for long-term, continuing analytics success
  • Weigh the benefits of a complete tech overhaul or the implementation of new tech, from legacy upgrades to bolt-on software, new data sources and analytics skill sets and training
  • Align resource allocation to the long-term organizational goals to define investment priorities, including technology, training, staff and more
09:00 - 09:30
Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

ORGANIZATIONAL TRANSFORMATION
Work Together, Win Together: Achieve Success with a Collaborative Culture
TECHNOLOGY OVERHAUL
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation

Many say that the single most influential factor in whether an analytics transformation is successful is the organizational culture. Don’t wait to see how your organization reacts to analytics - proactively motivate and support a complete organizational transformation to succeed from the start.

Create and maintain a stable technology foundation that enables cutting edge analytics both now and in the future. Whilst not a silver bullet, any system has a significant impact on the quality and value of analytics results, making it a critical component to get right in the pursuit of competitive advantage.

10:30 - 11:00
Many Hands Make Light Work: Embed the Hallmarks of a Collaborative Culture
  • Maximize analytics expertise: from consistent, centralized centres to unique, team-based experts to leverage specific business knowledge plus the hybrid models in between
  • Close the gap between IT and business heads and facilitate collaboration using analytics, deploying strategies such as cross-functional working groups
  • Demand culture change from the top-down and leverage both executive influence throughout teams and analytics evangelists for quicker culture adoption
Shake Off the Shackles: Eradicate Legacy Systems, Keep Up With Nimble Competition
  • Where are the bottlenecks throughout your current system? Determine whether a complete new system is required
  • How to effectively integrate a multitude of platforms and programs for optimized performance without a complete system redesign
  • Explore the range of tech streamlining options from self-build platforms, off the shelf solutions and integrated bolt-on programs
10:30 - 11:00
Who’s in Charge? Who Can, Should and Will Lead Analytics
  • Meet the new analytics kingpins such as a Chief Data Officer, Chief Analytics Officer, Chief Digital Officer, Chief Customer Officer and more: define their mandate and leverage their expertise
  • Deliberately transfer knowledge and cross-functional expertise for a stronger team: Proactively embed leadership and business skills in tech teams and analytical skills in business leaders
  • Motivate your commanders: The critical roles of your CIO, CMO, COO, CTO and other leaders to support organizational transformation
Prepare Your People: Equip Your Organization with New Age Analytics Skills and Tools
  • Identify the tech requirements for utilizing new analytics techniques such as predictive modelling through to cognitive, machine learning and artificial intelligence
  • Prepare your organization to deploy the hot tech of today, tomorrow and the future with a flexible and scalable tech framework
10:30 - 11:00
Change Your Tyres Driving Down the Highway: Transformation During Operation
  • Effectively navigate change management from communicating the long-term vision, to setting clear expectations and providing adequate training
  • Be vigilant: The most common challenges across staff, technology, data and more to anticipate and overcome
  • Convince your team to get on board: Chase the quick wins to demonstrate the value, motivating teams whose implementation is still to come
Motivate the Machines: Harness the Power of IoT Devices and Data
  • The shiny new toys: Explore which IoT devices are being rapidly adopted by customers and will impact insurance first
  • Don’t get caught by analysis paralysis: How to effectively harness, store and prioritize the data pouring in from IoT devices
  • Meet your organization’s goals from the beginning by using IoT data for applications that are priority, such as providing new products, automating first notice of loss or customer engagement
ORGANIZATIONAL TRANSFORMATION
Target Pain Points and Remove Friction: Achieve Streamlined Data Flow
TECHNOLOGY OVERHAUL
Get Your Tech Up to Scratch: Prepare for the New Age with a Rock Solid Foundation

Your data is arguably the single most valuable resource, however with data often spread across departments and systems, it’s not being used to its full potential! Make sure you maximize the value of all data to glean every insight to use to your advantage – here’s how.

Create and maintain a stable technology foundation that enables cutting edge analytics both now and in the future. Whilst not a silver bullet, any system has a significant impact on the quality and value of analytics results, making it a critical component to get right in the pursuit of competitive advantage.

10:30 - 11:00
Scour Your Basement: Break Down Silo Barriers and Mine the Hidden Data Gems
  • Blast through the gaps, bottlenecks and points of duplication to make sure each team has all the data they need access to
  • Demand consistent data collection across departments to make integration quicker and easier
  • Cut down on buying external data: Enforce data across teams to uncover and properly utilize your own data
Power to the People: Empower Data Users with Visualization
  • Maximize data value by giving each business department more analytics power – they know what they need from the data!
  • What do you need for effective data visualization? Consistent data – utilizing identical data input and categorization to make this possible
  • Establishing, education and enforcing data governance management principles to mandate and ensure the optimal use of data
10:30 - 11:00
Make Insurance Easy: Design and Deliver a Common-Sense Customer Experience
  • Understand your customer through tracking their experience holistically across all interactions and through all functions
  • Share insights in real-time, improving customer service and creating opportunities for personalized communications including upsell and cross sell
  • Create a single set of data through the integration of consistent, structured data
Build Your Fortress: Storage Tools for Safe and Accessible Data
  • Know what’s available: Explore the range of data storage options and compare the newer storage methods such as the cloud and data lakes
  • Understand requirements of a modern insurance carrier with a growing influx of data coming from IoT devices, digital marketing and more, including scalability, flexibility and security
  • How to effectively store both structured and unstructured data without creating an unusable “data swamp”
10:30 - 11:00
Be Convenient, Not Creepy: Walk the Line Between Personalization & Privacy
  • Define what’s legal and what’s ethical: Understand the limits of collection, storage and use of personal data per regulation and morality
  • What’s possible? Defining the line of creepy, despite insurers having the data to create much more personalized customer engagement strategies
  • Tracking the origin of all data to confirm and prove your legal data policy
More Data, More Detail: Supercharge Every Insight by Integrating Additional Data
  • Exploit new data sources available for insurance analysis, with applications from underwriting to marketing
  • Make the most of your broker data: Helping distribution partners optimize their book of business and utilize the data they collect at the front lines of insurance distribution
  • Get ahead of competition and prepare to seamlessly utilize future data sources, such as customers submitting images of damages during a claim
09:00 - 09:30
Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

Roundtable Discussion

Join an interactive discussion with your peers and other delegates on the topics discussed in this session.

Download the Brochure for Full Event Details

Full speaker list • Full conference agenda • Audience breakdown

ANALYTICS FOR OPERATIONAL EFFICIENCY
Don’t Get Left Behind: New Age Risk Management for Underwriting & Pricing of the Future
WIN MORE CUSTOMERS WITH ANALYTICS
Minimally Invasive Insurance: How Digital Distribution is Meeting Customers Modern Expectations
INVITE-ONLY BREAKOUT: C-Suite Network on The Future of Insurance
Visionary Trends and Topics Shaping the Canadian Insurance Industry
10:30 - 11:00
  • Achieve rapid product development using insights to understand and predict risk, such as cyber security and drone usage
  • Opportunities to integrate increasingly advanced analytics such as machine learning into underwriting for more accurate risk assessment and pricing
  • Encourage collaboration with teams across the organization to access more relevant data and generate deeper historical risk, claims and customer insights
  • Explore the future of underwriting and pricing with usage-based insurance and personalised insurance tailored to IoT-driven risk profiles
  • Embedding pricing analytics to predict and win customers with the highest lifetime value
  • The ever-increasing demands of today’s insurance customers are set by other industries but expected of insurance carriers – are you prepared to win their business?
  • With insurance disruptors providing direct, digital distribution channels what does this mean for traditional distribution channels?
  • Integrating data sources and platforms to deliver a consistent presence across a variety of channels to meet the communication preferences of customer segments
  • Access more customer data with the advent of digital media to interact with customers, such as products that garner the most clicks on your website
  • In this invitation-only breakout session, join the other C-suite executives in attendance for a strategic session geared for organization-wide planning
  • Privately communicate with your peers at the highest level to gain insights directly relevant to your concerns
  • Join interactive discussions on trends including:
    • The future role of insurance within society to reduce claims and manage risk on a personal level
    • The impact of new technologies including AI/bots, IoT, autonomous vehicles and blockchain to address existing challenges and future concerns
    • Prioritizing innovation to meet your organizational goals: With so many opportunities to innovate, where do you start – and why?
ANALYTICS FOR OPERATIONAL EFFICIENCY
The Pinnacle of Efficiency: Stop Fraudsters, Save Money and Make Customers Smile with Automated Claims
WIN MORE CUSTOMERS WITH ANALYTICS
Win Over Customers, Make More Money: Optimize Marketing Using Analytics
10:30 - 11:00
  • Integrating customer data to automate simple claims processes such as confirming policy details or customer history
  • Share real-time insights on individual customers, to optimize customer service and identify opportunities for upsell and cross sell
  • Increase claims efficiency and reduce leakage with more accurate damage assessment and repair estimation
  • Working together across the industry by sharing data to reduce fraud without burdening customers with significant delays
  • Reduce fraud using advanced analytics such as link or social network analysis
  • Dive deeper into the results of marketing activities, analyzing which channels, methods and messages resonate best with your target audience
  • Reduce the acquisition cost of new customers through more accurate segmentation and targeting
  • Personalize your message to get attention and improve the rate of conversion, such as through dynamic website displays and targeted communications
  • Collecting and utilizing customer data for loyalty campaigns to retain customers
  • Dynamically boost marketing performance by integrating real-time feedback
MAXIMIZE OUTCOMES
Walk the “Customer-Centric” Talk: Be Present and Proactive When Your Customer Needs You

What’s the point of insurance? At its heart, insurance is a product that provides peace of mind, compensation and support during the tough times. However, the industry has a different reputation, and all organizations have a responsibility to change that reputation among Canadian society – here’s how we can all work towards achieving this.

08:30 - 09:00
Don’t You Know Who I Am? Develop a 360 o View of Customers to Remove Repetition and Deliver Superior Service
  • Integrate systems across the organization to link marketing, underwriting, claims, fraud, customer service and individual customer data at each stage – making it quicker and easier to make a claim, buy or renew a policy
  • Drive insights at each stage of the customer journey to improve customer service, retention and experience
  • Utilizing customer journey mapping exercises to get into the head of your customer segments and understand their pain points to form the basis for customer experience design
08:30 - 09:00
Become a Pillar of Support: Creating a Customer-Centric Culture to Inspire Trust and Loyalty
  • Educating all staff, including non-customer-facing team members, on how their role directly impacts your customers and in turn the organization-wide goals
  • Embedding customer-centricity through programs designed to enable teams to understand and serve their customers using data and analytics
  • Moving from a product-centric to a customer-centric organization – providing the coverage and support that customers need throughout their life
08:30 - 09:00
From Necessary Evil to Trusted Risk Advisor: The Future Role of Insurance
  • Provide valuable and relevant information throughout your customer’s lifetime, from risk education to predicting additional coverage or relevant, timely products
  • Be present and proactive when your customers need assistance, rather than doing anything to get out of paying a claim: Anticipate first notice of loss where possible, be human and authentic and provide value
  • The future of IoT and the connected world: Can insurance carriers be a tool of risk prevention to save and protect customers?
09:00 - 09:30
Polling Session

We drive real-time insights to gauge the feelings of the audience and inform discussion.

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown