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Join 250+ of the most senior claims leaders and insurance innovators at the biggest claims conference in Europe!

Now is the time for claims to realise the potential that technology offers to satisfy the high expectations of the modern client.

With an intelligent understanding and manipulation of data, insurers can equip themselves to serve their clients’ needs and rise above the competition. And with careful integration of automation, mobile customer communication methods and AI, the claims process is changing for the better, and will continue to do so as the re-engineering continues.

Connected Claims Europe is the only event that matches the latest customer feedback with technological innovation in the claims process. Through practical retelling of insurer success stories, we guarantee a detailed reveal of what works and what hasn’t. Crucially, we will deliver exclusive insights on the next step of this technological revolution.

Stay abreast of the competition by anticipating how analytics, automation, chatbots and AI will disrupt the industry further by providing the best possible customer experience of claims.

Latest Updates

  • Registered this week: Join executives including Transformation Head and Claims Director, Tranquilidade; Global Head of Claims Portfolio, Allianz; Customer Relationship Director, Aegon; and CEO, SBS
  • Don’t Miss Out on Discounted Passes: Register now to secure one of the super early bird passes that will save you hundreds of £££! >Visit the registration page for more details
  • New Sponsors Confirmed: we’re delighted to welcome industry innovators Genpact,  DataRobot and aura portal to our sponsor line-up – see more on how to join as a sponsor or exhibitor
  • Are you part of a European Insurance Company? Do you have a case study to share? Contact me directly to discuss and be part of this exciting event in October! Graham Proud, Project Director:

Speakers with Global Responsibility Giving You Insight.

Mario Ricco
Mario Ricco


Global Head of Claims

Alessandro Paoli
Alessandro Paoli


Global Head of Claims Strategy Development & Delivery

Andrea Lorenzoni
Andrea Lorenzoni


Global Chief Claims Officer of Commercial Insurance

Thomas Schreiner
Thomas Schreiner

Munich Re

Head of Claims Data, Systems and Analytics

Leading Incumbents and Start-Ups That Form Our Client Base


Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

The Agenda the Market Requested

  • Connect and Digitise Your Supply Chain for an Effortless Customer Experience: enable greater data sharing amongst different parts of your business to gain speed, reduce costs and the need for different customer touch-points, delivering more transparent and customer-centric claims
  • Use Data Insights to Deliver More with Less: from advanced analytics to effective data management and storage, listen to the practical cases of how insurers are using their data to redesign claims, drive costs down, remove duplication and achieve greater accuracy at each stage
  • Exceed the High Expectations of the Digitally Empowered Customer: deliver hyper-personalisation, incorporate dynamic customer communication and enable multiconnected engagement across digital and traditional channels, utilising automation and robotics to increase claims resolution
  • Drive Efficiency to Positively Impact your Bottom Line: design strategies and implement technology that accelerate claims processing, reducing human error and executing straight through processing of a claim
  • Ensure Your Team Has the Right Profile and Skills for The Claims Handlers of Tomorrow: get your workforce buy-in by building human-automation combinations that are more efficient, effective and impactful

BrellaOnly the BEST networking at Connected Insurance Europe 2018

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

200+ Attendees

16+ Hours of Networking On Site

Insurance Line Round Table

Practical Workshops

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Why You Cannot Afford to Miss the Most Influential Claims Conference of 2018


Not just blue-sky thinking! Listen to case studies directly from executives that are at the forefront of technology implementation and get key insights on what’s worked and the challenges faced


Learn from the best in the industry. Bringing together the innovators, industry leaders and leading insurance carriers from across Europe to provide you with best-practice and innovative strategies


Keep up to date with the technologies transforming claims. Master strategies for implementing the latest technologies having a profound effect on claims


Grow your network with valuable contacts. With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet yours peers and build your network


Get ready to build a claims ecosystem. Onsite will be some of the best tech mind of the business, ready to help you identify key areas to optimize claims, chatbots, IoT, automated processing and artificial intelligence

Featuring an Agenda Full of Detailed and Practical Case Studies:

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

What our Delegates are saying

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown