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Join the Claims Revolution: Innovative, Customer-Centric and Efficient

The insurance industry is entering an age of disruption and digital transformation, and as both the moment of truth for fulfilling the customer promise, and a significant cost centre, claims is a priority for transformation.

With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes.

At Connected Claims USA, join 500+ claims visionaries and leaders to gain inspiration and tools for immediate implementation from innovative insurance case studies.


Latest Updates

  • 500+ Already Registered: Join executives who have already secured their tickets, including:

    • Chief Claims Officers Allstate
    • Chief Claims Officer, Farmers Insurance
    • Chief Claims Officer, Zurich Japan
    • Chief Claims Officer, Metlife Auto & Home
    • Chief Claims Officer, PMA
    • Chief Claims Officer, GAINSCO Auto Insurance
    • Chief Claims Officer, Mutual of Enumclaw
    • Chief Claims Officer, Sentry Insurance
    • Chief Claims Offier, Horace Mann Insurance
    • Plus many, many more… – register now to secure one of the final seats

  • Full Timed Agenda Released: See the running order for the full two days, including key case studies and networking opportunities:http://events.insurancenexus.com/connectedclaimsusa/conference-agenda.php

  • 6000+ Votes Cast in Claims Innovation Awards: Have your say before voting closes on April 30th, as we decide on the Leader of the Year, Carrier of the Year and Partner of the Year: https://www.research.net/r/ZVRB6RM

Join 500+ Claims Executives, Including From:



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There are only a limited number of passes left - Secure your place to this sell out event!

A Speaker Line-Up of Visionaries and Senior Leaders, Including:

Connected Claims USA brings together the leading minds on the cutting edge of claims innovation, with a speaker line-up of Chief Claims Officers and Claims Executives dedicated to customer experience, efficiency and innovation.

Ken Rosen
Ken Rosen

Allstate Insurance

Executive Vice President, Chief Claims Officer

Keith Daly
Keith Daly

Farmers Insurance

Executive Vice President, Chief Claims Officer

BJ Treese
BJ Treese

Travelers

Managing Director for Emerging Property Products

Ramon Lopez
Ramon Lopez

USAA

Vice President, Claims Innovation

Dan Moore
Dan Moore

QBE

Senior Vice President Claims

Grace Hanson
Grace Hanson

Homesite Insurance

Former Chief Claims Officer

Darla Finchum
Darla Finchum

MetLife Auto & Home

Vice President & Chief Claims Officer

Krista Breckman
Krista Breckman

Wawanesa Insurance

Director, Customer Experience

Sandee Lindorfer
Sandee Lindorfer

Allstate

Auto Director – Auto Claims Line Management

Josh Thompson
Josh Thompson

State Auto Insurance

VP Claims and Risk Engineering (CARE)

Jon Thornton
Jon Thornton

Westfield Insurance

Claims Process and Technology Leader

Pamela Kamphuis Finnigan
Pamela Kamphuis Finnigan

Co-operators General Insurance Company

Director, National Claims Experience


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There are only a limited number of passes left - Secure your place to this sell out event!

Walk Away with Practical Strategies for Transformation Across Your Claims Operation, Including:

  • Meet and Exceed Customer Expectations: deliver a seamless, easy to use claims customer experience, incorporating dynamic customer communication across digital and traditional channels, utilising customer data to reduce duplication and increase claims resolution speed
  • Reduce Costs Through Efficient Processing: design strategies and implement technology and systems that streamline the claims process, from removing duplication to achieving greater accuracy at each stage, including damage assessment and repair estimates
  • Build the Necessary Foundation to Achieve Seamless Claims: understand the tools required to redesign claims, such as internal and external data, effective data management and storage, integrated technology systems, advanced analytics capabilities and trusted partners and suppliers
  • Design Your Dream Claims Process: take inspiration from new and innovative models of claims processing, such as self-service, customer-submitted data such as video and photos, straight through processing, automated claims processing and integrating IoT devices
  • Overcome Roadblocks and Successfully Implement New Strategies: develop a plan for successful implementation of new initiatives, aligning the strategy, organizational culture and technology with the long-term goals of claims innovation

Featuring Sessions to Inspire Innovation in Your Organization, Including:


Here’s Why Connected Claims USA is THE Unmissable Event on the Claims Calendar

95% of attendees would recommend Connected Claims USA to their colleague

Join the Community: Who Attends Connected Claims USA

Connected Claims USA is tailored for insurance carrier executives, from the largest national carriers to regional or locally based organizations. With case studies and expertise relevant for P&C and health insurance, and tracks dedicated to customer-centric operations and technological innovation, this agenda provides the detail you need to walk away with strategies relevant for your organization and team.

  • C-Level: Chief Claims Officer, Chief Customer Officer, Chief Operating Officer, Chief Information Officer, Chief Technology Officer, Chief Data Officer, Chief Analytics Officer
  • Claims: SVP Claims, VP Claims, VP Claims Operations, VP Claims Automation, VP Claims Handling, VP Claims Vendor Management
  • Technology: Head of Innovation, Head of Process Automation, Head of Analytics, VP Data
  • Operations: VP Operational Efficiency, Head of Process Automation, VP Customer Service, VP Transformation

Formulate Your Complete Claims Transformation Strategy, Get Insight On:



Want to join the most innovative claims community on the planet?

To participate in Connected Claims USA as a speaker, sponsor or attendee, or just to find out more, get in touch.

Emma Sheard

Emma Sheard

Head of Strategy, Insurance Nexus
Insurance Nexus

Phone: +44 (0) 207 422 4349

Toll Free: 1 800 814 3459 Ext: 4349

Email: emma.sheard@insurancenexus.com

Don't miss out - register now

There are only a limited number of passes left - Secure your place to this sell out event!