Embed Speed & Accuracy for Cost-Efficient and Customer-Centric Insurance Claims

The insurance industry is entering an age of disruption and digital transformation, and as both the moment of truth for fulfilling the customer promise, and a significant cost centre, claims is a priority for transformation.

With new technologies enabling both operational efficiency and a superior customer experience, from artificial intelligence to drones and mobile customer communication methods, it is a critical time for claims executives to explore opportunities to innovate their processes.

At the Connected Claims USA conference, join claims visionaries and leaders to gain inspiration and tools for immediate implementation from innovative insurance case studies.

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Additions and Announcements:

  • New Speaker Announced: Larry Brown, Claims Innovation Manager, Amica Mutual - Click here to learn more
  • New Attendees Confirmed from State Auto, Armed Forces Insurance, Protective Insurance, Travelers, American Modern: See the full updated attendee list
  • Group Rates Available for 2 or More Attendees: Contact Emma at emma.sheard@insurancenexus.com to ask about how you can save on your tickets to Connected Claims USA
  • Press Passes Now Available: If you’re a media representative and would like to cover the conference, please contact Sam Jones to request a press pass at sam.jones@insurancenexus.com

300+ Already Confirmed, Join Claims Executives From:

  • aig
  • AON
  • csaa_insurance
  • Liberty-Mutual
    Protective Insurance
  • SCOR
  • Thrivent
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Gain Exclusive Insight From Claims Leaders, Including:

  • Glenn Shapiro
    Glenn Shapiro Allstate Insurance Company
    Executive Vice President, Claims
  • Jeff Mills
    Jeff Mills American National
    Chief Claims Officer
  • Derek Zahn
    Derek Zahn AIG
    Global Head of Property, CAT, Yacht, and Collection Claims, Personal Insurance
  • Bryan Falchuk
    Bryan Falchuk Hiscox
    Head of Claims, US
  • Jeanette Ward
    Jeanette Ward Texas Mutual Insurance Company
    Senior Vice President, Policyholder Services
  • Heather Bolyard
    Heather Bolyard American Modern
    Assistant Vice President Claims
  • Allan Robinson
    Allan Robinson Horace Mann
    Senior Vice President and Chief Claims Officer
  • Dan Moore
    Dan Moore QBE North America
    Senior Vice President Claims
  • Rob Bowers
    Rob Bowers Westfield Insurance
    National Claims Leader
  • Jason Collins
    Jason Collins Zurich North America
    Global Claims Business Architect
  • Kit Kiefer
    Kit Kiefer Berkshire Hathaway Travel Protection
    Communications Manager
  • Larry Brown
    Larry Brown Amica Mutual Insurance
    Claims Innovation Manager
See the Full Speaker Line-Up

Walk Away from Two Days With Best-Practice Strategies to:

  • Meet and Exceed Customer Expectations: deliver a seamless, easy to use claims customer experience, incorporating dynamic customer communication across digital and traditional channels, utilising customer data to reduce duplication and increase claims resolution speed

  • Reduce Costs Through Efficient Processing: design strategies and implement technology and systems that streamline the claims process, from removing duplication to achieving greater accuracy at each stage, including damage assessment and repair estimates

  • Build the Necessary Foundation to Achieve Seamless Claims: understand the tools required to redesign claims, such as internal and external data, effective data management and storage, integrated technology systems, advanced analytics capabilities and trusted partners and suppliers

  • Design Your Dream Claims Process: take inspiration from new and innovative models of claims processing, such as self-service, customer-submitted data such as video and photos, straight through processing, automated claims processing and integrating IoT devices

  • Overcome Roadblocks and Successfully Implement New Strategies: develop a plan for successful implementation of new initiatives, aligning the strategy, organizational culture and technology with the long-term goals of claims innovation

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Why You Cannot Afford to Miss This Industry Leading Conference:

  • 1
    Walk Away with Step by Step, Practical Strategies: This event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization, from setting your strategy to successful operationalization of claims innovation
  • 2
    Learn from the Best in the Industry: Bringing together the innovators, industry leaders and leading insurance carriers from across the country to this conference to provide you with best-practice and innovative strategies
  • 3
    Keep Up to Date on the Innovative Future of Claims: Don’t get left behind - know what is going on with the latest start-ups, opportunities presented by new technologies entering the market and benefit from blue sky ideas from across the insurance industry
  • 4
    Meet Valuable Contacts to Grow Your Network: With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet your peers and build your network
  • 5
    Reimagine Your Future - What New Tech is Making Possible: Onsite will be some of the best tech minds of the business, ready to help you identify key areas to optimize claims, including drones, IoT, automated processing and artificial intelligence
See the Full Agenda

Join this Unparalleled Networking Opportunity as Claims and Technology Come Together

This conference is a must-attend event for those charged with transforming claims, including executives responsible for customer experience, operational efficiency, technology and claims processing.

Who You’ll Meet:

Who You’ll Meet:

Get More Information on Who's Attending

What our Delegates are saying

  • generali

    "If you want to learn how analytics is being used? Insurance industry - this is the place to be!!"

  • cuna_mutual

    "I was particularly impressed with the diversity of perspectives represented at the conference, as well as the honesty with which participants discussed analytics challenges, opportunities and limitations "

  • wsrb

    "My head exploded on the volume and quality of the topics and presentations "

  • california_casualty

    "Great place to interact with like-minded analytical evangelists in insurance "

  • hartford

    "Wonderful experience, I took so many notes"

  • admiral

    "Excellent conference, good names of speakers "

  • swiss_re

    "Superb content, innovative and insightful, delivered by a wide array of interesting and knowledgeable speakers"

  • usaa

    "A great meeting of insurance minds and leading technology experts. Great networking opportunity"

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How can you get involved?

Position yourself as an industry thought leader by speaking in front of your peers and networking with like-minded professionals.

To learn more, contact me:

Emma Sheard

Emma Sheard

Head of Strategy, Insurance Nexus
Insurance Nexus

Phone: +44 (0) 207 422 4349
Toll Free: 1 800 814 3459 Ext: 4349
Email: emma.sheard@insurancenexus.com

Sponsors & Partners

Platinum Sponsors

  • EXL
  • EY

Gold Sponsors

  • duck creek
  • Expert System
  • mitchell
  • Octo
  • Verisk

Silver Sponsors

  • Adlib
  • Appian
  • Capgemini
  • cid
  • ccc
  • Claimatic
  • EagleView
  • ImageKeeper
  • RYZE

Bronze Sponsors

  • ACD
  • AR direct
  • Assured Relocation
  • CCA
  • Guidewire
  • Megaputer
  • PCMI

Media Partners

  • Aite Group
  • cio_review
  • ccc
  • CrowdReviews.com
  • EM360°
  • Financial IT
  • InsurtechNews
  • MarketAnalysis.com
Sorry you missed the event!
Get the audio and slides from the conference