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Where Claims Innovation Becomes Reality: Seamless, Efficient and Customer-Centric

Day One: Monday, May 21st, 2018


Riding the Wave of Claims Transformation
08:30 - 09:00
  • Meeting the rising customer expectations of service, set by innovative and digitally-driven industries: how can insurance carriers compete at this level?
  • Benchmarking against your competition as the industry moves towards greater efficiency and customer-centricity across the claims lifecycle
  • Overcoming the press on resources during a catastrophe: How technology is bridging the gap between available and required resources through new data sources, desk-based estimation and pre-loss claims settlement

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Save $400 with our Pre-Launch discount. Expires in 2 days

Innovation and Change Strategies to Stay Ahead Amidst Rapid Change
08:30 - 09:00
  • How to develop an innovation culture across your organization, engaging all stakeholders to shake the shackles of traditional, legacy organizations
  • Assessing and communicating the ROI of claims innovation to secure buy-in from the organization and executive and roll out pilot programs
  • Changing a tyre flying down the highway: Strategies to effectively motivate and support change whilst the claims function continues operating at full speed
  • Exploring the insuretech trends changing the face of claims: how is technology unlocking new opportunities and increasing automation?

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Save $400 with our Pre-Launch discount. Expires in 2 days

More Than Lip Service: Putting Customers At the Heart of Claims
The Game Changer: Getting Your Hands on As Much Data as Possible
10:30 - 11:00
  • Prioritizing the customer for every decision made and process change in the quest for true customer-centricity
  • Defining customer expectations of a modern claims operation, focusing on real-time updates, delightful customer service and speedy processing
  • Integrating customer journeys to accommodate diversified customer preferences: from in-person support to completely digital
  • Strategies to effectively capture customer-submitted data including photo and video at FNOL, desk-based estimation and more
  • Accessing new data sources available through satellite, drone, camera poles and public data
  • Sensors and IoT: the future of claims data collection, and lessons from telematics
  • Collecting the full spectrum of data at FNOL to reduce duplication of customer contact

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Save $400 with our Pre-Launch discount. Expires in 2 days

Giving Customers What They Want: Real-Time Communication, Their Way!
A Seamless System: Establishing a Secure and Scalable Data Foundation
10:30 - 11:00
  • Tools to keep your customers abreast of the claim status with real-time updates
  • Eliminate confusion and duplication: Centralizing data to update all contact points, including all supply chain partners
  • Apps, portals, call centers, vendors and more: What are the best methods of engaging customers at FNOL and throughout the claim?
  • Repurposing data from across the organization including historical claim data, policy information and fraud data
  • Seamlessly integrating new data sources with existing to turbocharge insights
  • Keeping cybersecurity risk front of mind: Tools to store vast quantities of structured and unstructured data securely

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Save $400 with our Pre-Launch discount. Expires in 2 days

Day Two: Tuesday, May 22nd, 2018


Taking Claims to the Next Level: Value Added Services
Utilizing Advanced Analytics to Turn Data to Valuable Insights
10:30 - 11:00
  • Make customers happy: Identifying opportunities to go beyond claims resolution to carve a competitive advantage
  • Engage customers with the carrier brand through building an ecosystem to deliver additional services
  • Utilizing value added services to control the quality and speed of claims resolution through preferred vendor networks
  • Learning from Lemonade’s 3-Second Claims: How can analytics transform the claims process?
  • Data on its own is meaningless: how can claims achieve greater automation and accuracy with advancing analytics?
  • The robots are real: where can machine learning, cognitive intelligence and deep learning impact claims, now and in the future?
  • Stopping fraudsters in their tracks utilizing increasingly specific data and advanced claims

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Save $400 with our Pre-Launch discount. Expires in 2 days

Bringing It All Together: Achieving Straight Through Processing
08:30 - 09:00
  • Prioritizing efficiency at every step: moving along the spectrum of increasing claims automation, from fast-tracked, to minimal-touch to completely automated claims
  • Identifying opportunities for increased efficiency and automation throughout the claims process, finding quick wins and impactful change
  • Integrating processes, data and teams to knit together the claims lifecycle from FNOL, processing, payment and value-added service delivery

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Save $400 with our Pre-Launch discount. Expires in 2 days

From Claims Reduction to Claims Elimination in the Connected World
08:30 - 09:00
  • In an increasingly Connected World, how will the insurance industry adapt to the new norm and capitalize on opportunities across the claims landscape?
  • Moving claims processing to claims prevention utilizing sensors and IoT providing real-time data - what will the claims department look like in the next 2, 5 and 10 years?
  • Driverless cars, preventative maintenance and more - will we ever get to claims being eliminated for some business lines?

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Only 2 days left to save $400 with our Pre-Launch discount. Don't miss out!