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Claims and Technology Leaders Take the Stage

We are currently in the process of recruiting top level speakers for the event. If you'd like to submit a proposal for a speaking opportunity please contact the conference director, Emma Sheard at emma.sheard@insurancenexus.com

Executives Already Confirmed to Speak:

Glenn Shapiro

Glenn Shapiro

Executive Vice President, Claims, Allstate Insurance Company

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Glenn Shapiro is chief claims officer for the Allstate Insurance Company and a member of the Allstate Personal Lines senior leadership team. He is responsible for the largest employee group at Allstate, overseeing 16,000+ employees countrywide who handle more than 7 million claims annually.

Prior to joining Allstate in 2016, Shapiro was executive vice president and chief claims officer for Liberty Mutual Commercial Insurance. He originally joined Liberty Mutual in 2010 as chief claims officer of Safeco Insurance, a Liberty Mutual company.

Shapiro has over 26 years leading claim groups in the insurance industry, He has held a number of key leadership positions in strategy and operations. He also has led several transformations and been at the forefront of bringing predictive modeling and analytics to claims.

Shapiro received his bachelor's degree in business administration from Bryant University and holds CPCU, CLU and ChFC designations.

Jeff Mills

Jeff Mills

Chief Claims Officer, American National

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More information coming soon...

Derek Zahn

Derek Zahn

Global Head of Property, CAT, Yacht, and Collection Claims, Personal Insurance, AIG

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More information coming soon...

Allan Robinson

Allan Robinson

Senior Vice President and Chief Claims Officer, Horace Mann

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Allan Robinson is Horace Mann’s Senior Vice President of Claims.  He has more than 30 years of industry experience.

Before joining Horace Mann in September 2015, Allan was head of personal and commercial lines claims at Hanover. Prior to that, he spent 27 years at Allstate holding a variety of claims roles – from front-line claims adjuster to senior executive positions.

Allan holds a bachelor’s degree from the College of William & Mary and has earned his CPCU designation.  He’s an avid runner and has completed the Boston Marathon.

Bryan Falchuk

Bryan Falchuk

Head of Claims, US, Hiscox

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Bryan Falchuk is Head of Claims for Hiscox USA, the global specialist insurer’s US division. In this role, Bryan oversees an industry-leading claims team and is responsible for the management and operational performance of claims across a portfolio of specialized insurance products.

During his 20-year career in the insurance industry, Bryan has held leadership roles in corporate strategy, operations and distribution at Liberty Mutual, Beazley and Coverys. He has also served as a management consultant to the insurance industry while at McKinsey & Company.

Bryan holds an MBA from the Tuck School of Business at Dartmouth College and a BA from Bowdoin

Jeanette Ward

Jeanette Ward

Senior Vice President, Policyholder Services, Texas Mutual Insurance Company

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Jeanette Ward joined Texas Mutual in 1993 after earning her BA from the University of Texas at Austin. She served many roles, including Operations Analyst to the Chief Operating Officer; Senior Manager of Corporate Planning, Budget and Accounting; Vice President of Claim and Information Services and currently as Senior Vice President of Policyholder Services. She directed system implementations for the company's certified workers' compensation health care network and the legacy claims system transformation to Guidewire. Ms. Ward is now responsible for statewide claim operations, network and medical operations, safety services, marketing, customer engagement, and product development for the company.

Dan Moore

Dan Moore

Senior Vice President Claims, QBE North America

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More information coming soon...

Gary Sullivan

Gary Sullivan

VP, Property & Subrogation Claims, Erie Insurance

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Rob Bowers

Rob Bowers

National Claims Leader, Westfield Insurance

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With 30 years of experience in the insurance industry, Rob has held a variety of executive and organizational change leadership roles throughout his 21 year career at Westfield.  In his current role as National Claims Leader, Rob and his team are responsible for the strategic and operational results of the overall claims department. Prior to his current role, Rob held the role of National Claims Strategy Leader and was responsible for the development and execution of Westfield’s successful multi-year claims transformation initiatives focused on organizational customer, analytical, and data advancements; and involving substantial organizational, process and technology changes throughout Westfield’s claims department.

Rob received his B.S.B.A. from Geneva College and MBA from Ashland University. Rob was inducted into Delta Mu Delta at Ashland. He currently holds multiple insurance designations, including CPCU, SCLA and AIC.  He also holds certification as a Hammer Process Master and is certified in Prosci Change Management. Rob is current President of the Central Claims Executive Association and past officer of CPCU’s local chapter. He continues to participate in various insurance innovation and chief claims officer events.

Rob has presented at industry forums including Guidewire Connections; Annual Claims Event (ACE); ACE Tech Conference; IBM’s CounterFraud conference; various Claims and Litigation Management Alliance (CLM) and Litigation Management Institute (LMI) events. Rob has been published in several business and industry publications.

In addition to his industry efforts, Rob participates in community boards and groups focusing on missions, hunger relief, education and financial education and coaching. Rob lives in Aurora, Ohio with his wife Cindy, and their children. 

Jason Collins

Jason Collins

Global Claims Business Architect, Zurich North America

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Kit Kiefer

Kit Kiefer

Communications Manager, Berkshire Hathaway Travel Protection

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Jay Sarzen

Jay Sarzen

P&C Consulting & Research Lead, Aite Group

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Jay Sarzen is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.

Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Prior to these roles, he honed his strategy skill set as a management consultant in BearingPoint’s Strategy, Process, & Transformation practice and served clients in industries that include software, chemicals, retail, consumer packaged goods, and financial services.

Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how technology is altering operations such as underwriting and claims. Mr. Sarzen has been quoted extensively in industry publications such as IA Magazine, Insurance Journal, Insurance Networking News, and S&P Global Markets publications. Additionally, Mr. Sarzen has presented at numerous industry conferences and symposiums, including Dig In: The Digital Future of Insurance.

Mr. Sarzen holds a B.A. in Political Science from Trinity College, where he graduated with honors, and an M.B.A. from the University of Notre Dame, with a dual concentration in Strategy and Management. He is a Six Sigma Green Belt, an avid squash player, and serves as an elected official on his town’s Board of Education.

Nino Tarantino

Nino Tarantino

Chief Executive Officer, Octo Telematics

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Nino Tarantino is the North American CEO of Octo Telematics, the global leader insurance telematics provider. Under his leadership North American operations exceeded 1.5 million connected users just 4 years after its launch in 2011. Nino is also Board Director of the Connected Vehicle Trade Association (CVTA) and is a frequent speaker at industry events on subjects such as usage based insurance, telematics and crash and claims management. He was previously General Manager of Acotel USA, operating in the mobile premium content and value added services sector and VP of Business Development at Anoto Group AB, a global leader in digital writing solutions. Connect with him on Linkedin or follow him on Twitter @ninotarantino.

Stephen Applebaum

Stephen Applebaum

Principal, Insurance Solutions Group

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More information coming soon...

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