Claims and Technology Leaders Take the Stage
Executives Already Confirmed to Speak:
Executive Vice President, Claims
Allstate Insurance Company
Glenn Shapiro is chief claims officer for the Allstate Insurance Company and a member of the Allstate Personal Lines senior leadership team. He is responsible for the largest employee group at Allstate, overseeing 16,000+ employees countrywide who handle more than 7 million claims annually.
Prior to joining Allstate in 2016, Shapiro was executive vice president and chief claims officer for Liberty Mutual Commercial Insurance. He originally joined Liberty Mutual in 2010 as chief claims officer of Safeco Insurance, a Liberty Mutual company.
Shapiro has over 26 years leading claim groups in the insurance industry, He has held a number of key leadership positions in strategy and operations. He also has led several transformations and been at the forefront of bringing predictive modeling and analytics to claims.
Shapiro received his bachelor's degree in business administration from Bryant University and holds CPCU, CLU and ChFC designations.
Chief Claims Officer
Jeff Mills is the EVP and Chief Claims Officer at American National Property and Casualty Group, headquartered in Springfield, MO.
Jeff has 25 years of claims handling, supervision and management at various companies, including Ameriprise Auto & Home Insurance, Jewelers Mutual and Westfield Insurance Group Current responsibilities include working with the claims operations for ANPAC in Springfield, Missouri and Farm Family Insurance Companies in Albany, NY.
Jeff has a B.S. in Management & Communications from Ball University, Muncie, IN, and is a Senior Claims Law Associate (SCLA), and Chartered Insurance Operations Professional (CIOP) Jeff belongs to PCI - Claims Steering Committee, Central Claims Executive Association Member (CCEA), prior Property Loss Research Bureau Board of Directors (PLRB), Loss Executive Association Member (LEA), Underwriting Executive Council Member (UEC), prior Hartford Steam Boilers Advisory Committee and has served on the ISO Advisory Panel for Business-Owners Product.
Global Head of Property, CAT, Yacht, and Collection Claims, Personal Insurance
Speaker bio coming soon.
Senior Vice President and Chief Claims Officer
Allan Robinson is Horace Mann’s Senior Vice President of Claims. He has more than 30 years of industry experience.
Before joining Horace Mann in September 2015, Allan was head of personal and commercial lines claims at Hanover. Prior to that, he spent 27 years at Allstate holding a variety of claims roles – from front-line claims adjuster to senior executive positions.
Allan holds a bachelor’s degree from the College of William & Mary and has earned his CPCU designation. He’s an avid runner and has completed the Boston Marathon.
Head of Claims, US
Bryan Falchuk is Head of Claims for Hiscox USA, the global specialist insurer’s US division. In this role, Bryan oversees an industry-leading claims team and is responsible for the management and operational performance of claims across a portfolio of specialized insurance products.
During his 20-year career in the insurance industry, Bryan has held leadership roles in corporate strategy, operations and distribution at Liberty Mutual, Beazley and Coverys. He has also served as a management consultant to the insurance industry while at McKinsey & Company.
Bryan holds an MBA from the Tuck School of Business at Dartmouth College and a BA from Bowdoin
Senior Vice President, Policyholder Services
Texas Mutual Insurance Company
Jeanette Ward joined Texas Mutual in 1993 after earning her BA from the University of Texas at Austin. She served many roles, including Operations Analyst to the Chief Operating Officer; Senior Manager of Corporate Planning, Budget and Accounting; Vice President of Claim and Information Services and currently as Senior Vice President of Policyholder Services. She directed system implementations for the company's certified workers' compensation health care network and the legacy claims system transformation to Guidewire. Ms. Ward is now responsible for statewide claim operations, network and medical operations, safety services, marketing, customer engagement, and product development for the company.
Senior Vice President Claims
QBE North America
Speaker bio coming soon.
Assistant Vice President Claims
- Claims Services AVP - Claims Teams Compliance, Business Intelligence, System Analysts, and SIU.
- Several positions in the Claim Dept. since 1993 as an Inside Adjuster, Field Adjuster, Claims Examiner, and Claims Supervisor
- Bachelors degrees from Miami University, Masters from Mount St. Joseph, and CPCU
- Business lead in implementation of replacement claim system
- “Ice Hockey” Mom for 2 High School daughters
National Claims Leader
With 30 years of experience in the insurance industry, Rob has held a variety of executive and organizational change leadership roles throughout his 21 year career at Westfield. In his current role as National Claims Leader, Rob and his team are responsible for the strategic and operational results of the overall claims department. Prior to his current role, Rob held the role of National Claims Strategy Leader and was responsible for the development and execution of Westfield’s successful multi-year claims transformation initiatives focused on organizational customer, analytical, and data advancements; and involving substantial organizational, process and technology changes throughout Westfield’s claims department.
Rob received his B.S.B.A. from Geneva College and MBA from Ashland University. Rob was inducted into Delta Mu Delta at Ashland. He currently holds multiple insurance designations, including CPCU, SCLA and AIC. He also holds certification as a Hammer Process Master and is certified in Prosci Change Management. Rob is current President of the Central Claims Executive Association and past officer of CPCU’s local chapter. He continues to participate in various insurance innovation and chief claims officer events.
Rob has presented at industry forums including Guidewire Connections; Annual Claims Event (ACE); ACE Tech Conference; IBM’s CounterFraud conference; various Claims and Litigation Management Alliance (CLM) and Litigation Management Institute (LMI) events. Rob has been published in several business and industry publications.
In addition to his industry efforts, Rob participates in community boards and groups focusing on missions, hunger relief, education and financial education and coaching. Rob lives in Aurora, Ohio with his wife Cindy, and their children.
Global Claims Business Architect
Zurich North America
For the past two years, Jason Collins has been the Global Claims Business Architect at Zurich Insurance Ltd and is responsible for Zurich’s capital expenditures for Global Claims. He also controls the Enterprise Architecture for Global Claims to ensure proper governance while improving operations and technology for Zurich’s people, processes, and IT systems.
Prior to joining Zurich, Jason was with AIG for 12 years holding various positions within the Domestic Brokerage Group and spent four years in Asia Pacific (APAC) as head of APAC Claims Operations & Systems.
Prior to AIG, Jason spent 10 years working for General Electric in the areas of corporate audit, finance, underwriting, claims and gained his Six Sigma Master Black Belt certification.
Global Head of APIs
Speaker bio coming soon.
Berkshire Hathaway Travel Protection
Kit Kiefer is a veteran insurance marketer and communications professional who is currently directs social media, research, and marketing product development at Berkshire Hathaway Travel Protection. As a consultant, Kit has worked with the National Football League, the Major League Baseball Players’ Association, and Goldman Sachs. He has set up competitive-intelligence programs for three unique market verticals, and pioneered the use of predictive modeling in dental insurance at Delta Dental of Wisconsin. As a writer, Kit has written a dozen books, served as a travel writer for The New York Times - and edited the world’s largest Pokémon magazine! Kit has a master’s in communication from the University of Wisconsin-Stevens Point.
Vice President - Americas Treaty Claims
Speaker bio coming soon.
P&C Consulting & Research Lead
Jay Sarzen is a senior analyst with Aite Group’s P&C Insurance practice. He brings to Aite Group over 15 years of experience delivering strategic advice to a wide variety of clients, primarily in financial services.
Prior to joining Aite Group, Mr. Sarzen identified strategic growth opportunities for major insurance carriers, such as The Hartford and MassMutual, and for major financial services providers, such as State Street, through traditional strategic frameworks such as market analysis, competitive analysis, and value chain analysis. Prior to these roles, he honed his strategy skill set as a management consultant in BearingPoint’s Strategy, Process, & Transformation practice and served clients in industries that include software, chemicals, retail, consumer packaged goods, and financial services.
Since coming to Aite Group, Mr. Sarzen has focused his efforts on understanding innovation along the P&C insurance value chain by examining topics such as how new entrants are disrupting traditional distribution channels and how technology is altering operations such as underwriting and claims. Mr. Sarzen has been quoted extensively in industry publications such as IA Magazine, Insurance Journal, Insurance Networking News, and S&P Global Markets publications. Additionally, Mr. Sarzen has presented at numerous industry conferences and symposiums, including Dig In: The Digital Future of Insurance.
Mr. Sarzen holds a B.A. in Political Science from Trinity College, where he graduated with honors, and an M.B.A. from the University of Notre Dame, with a dual concentration in Strategy and Management. He is a Six Sigma Green Belt, an avid squash player, and serves as an elected official on his town’s Board of Education.
Director of Business Development
John Kramer is the Director of Business Development and Customer Success at Octo Telematics North America. He oversees program management with Octo's insurance partners, and is involved in strategic initiatives to build new partnerships in the US and Canada. John has worked in the insurance industry for more than a decade in product, pricing and underwriting operations, and spearheaded pilot and production usage-based insurance programs with a top-10 US insurer, across multiple states. John is a regular industry blogger and speaker and has been featured in articles about the future of telematics and “connected life.” John is passionate about the win-win opportunities for insurers and consumers in the areas of safety, health and productivity.
Senior Vice President, Strategic Partners Group
Greg Johnson joined the CCA Global Partners team in 2015 and serves in his role as the Senior Vice President of Strategic Partners Group. Over the course of his career, Mr. Johnson has enjoyed a variety of senior leadership roles at American Express, Ameriprise Financial and Crawford & Company that leveraged his expertise in strategy, sales, leadership development and business transformation. He currently contributes on several advisory boards and has previously served on the Board of Directors for RiverSource Life Insurance of New York.
Mr. Johnson earned his undergraduate degree from The American University, his MBA from Emory University Goizueta Business School, a certification in Emerging Markets Strategy from Georgia State University and his CFP designation from the College of Financial Planning. He remains a frequent panelist and guest lecturer at Emory University, Kennesaw State University and Georgia State University.
Insurance Solutions Group
Speaker bio coming soon.