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The Only Conference Exploring how to Unlock The Value Proposition For Connected Insurance

Day One, Monday June 11, 2018


Plenary 1 - IoT Is Just A Technology!: Unlock The Value Proposition For Connected Insurance
Plenary 2 - IoT + AI: A Game Changer For Connected Insurance?
STRATEGY AND INNOVATION TRACK
THE FUTURE OF AUTO
THE FUTURE OF HOME
Stop Thinking Like An Insurer!: Create A Value Proposition Beyond Core Protection
Innovate Beyond The Reduced Premium Model: Develop A Service-Based Value Proposition Fit For Telematics 4.0
Unburden Your Customer: Develop Service-Based Premiums That Save Time, Reduce Hassle And Deliver Peace Of Mind
Take A Walk In Your Customer's Shoes: Deliver Exceptional Experiences That Your Customers Want To Pay For
Enter The Changing Mobility Landscape: Seize The Insurance Opportunity For The Connected Car, Autonomous Vehicles, And The Sharing Economy
Personalize Insights: Get Ready For Bespoke Risk Prevention, On-Demand Products And Dynamic Pricing

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription



Day Two, Tuesday June 12, 2018


Plenary 1 - From Reactive Protection To Proactive Prevention: Reimagine Your Insurance Business For A Connected And Customer-First World
Plenary 2 - Insurance 2020: A Roadmap For Data-Driven Product Development And Tech-Enabled Service Transformation
STRATEGY AND INNOVATION TRACK
THE FUTURE OF HEALTH AND LIFE
THE FUTURE OF COMMERCIAL
No Man Is An Island!: Lead Proactive Partnerships That Align Interests To Deliver Better Products And Services Than Each Partner Can Offer Alone
Educate, Motivate And Inspire: Harness Wearables To Increase Touchpoints And Deliver A Wellness Proposition That Offers More Than Core Protection
Keep Up With Your Clients!: See How Sensors Are Transforming Risk In Core Industries
Flex Your Muscles!: Transform Your CEO Into An Innovation Ambassador And Drive Cross-Enterprise Commitment That Guarantees To Impact The Core Business
Beyond The Questionnaire: Leverage Sensor Data To Improve Risk Measurement And Develop Bespoke Products For Both Healthy Millennials And The Chronically Ill
The Value Proposition For Commercial Customers: Craft Your Strategy To Deliver Real Business Benefits With IoT

DAY ONE: 11th June


07:30-08:45
Registration and Welcome Coffee
08:45-08:55
Welcome and Introductory Remarks

Chairperson: Tony Boobier International Author, Commentator and Mentor

08:55-09:10
Insurance Nexus Global Report Findings

Insurance Nexus Alex Cherry Head of Research Insurance Nexus

09:10-10:40
Plenary 1 – IoT Is Just A Technology!: Unlock The Value Proposition For Connected Insurance
  • Get to grips with the new business logic for expanding the classic insurance proposition into assistance and service offerings
  • Understand what it takes to convert revolutionary technology into the emerging “insurance + service” hybrid business model
  • Crystalize your connected value proposition with tried and tested models for diversifying your offering and building out your service capability
  • Balance customer value with company value to deliver ROI for the long-term

Moderator: Tony Boobier International Author, Commentator and Mentor

09:10-09:35
Insurance IoT is about value sharing

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

09:35-10:00
From Facilitator to Orchestrator: An Approach to IoT
  • IoT as a value proposition for insurance – Optimize Business model + develop customer engagement + connect ecosystems
  • How to balance conflicted interests: IoT benefits for insurance Vs. Connected customer needs
  • The role of the insurance industry: facilitator vs. orchestrator vs. participant

Fidelidade João Pedro Machado Director for Transformation Fidelidade

10:00-10:20
Enough of theory and insurtech buzzwords, let’s talk about real digital insurance projects
  • Health Scoring with underlying risk models for accelerated underwriting and PAYL.
  • Digital engagement features for customer retention and acquisition

dacadoo Lukas Ammann Director dacadoo

10:20-10:40
Speaker Q&A

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

Fidelidade João Pedro Machado Director for Transformation Fidelidade

dacadoo Lukas Ammann Director dacadoo

Moderator: Tony Boobier International Author, Commentator and Mentor

10:40-11:10
Morning Coffee Break
11:10-12:40
Plenary 2 – IoT + AI: A Game Changer for Connected Insurance?
  • Understand why AI is tipped as a game-changer for Insurance IoT, and discover the rationale behind combining these two technologies to develop a truly connected value proposition for insurance
  • Prepare to be dazzled by the myriad of possibilities brought to life by intelligent machines, and see how insurance innovators are already unearthing the patterns that make personalized, automated, and real-time risk prevention for your customers achievable today
  • Benchmark your progress against industry peers and hear concrete, easy and valuable applications of connected insurance that can get the ball rolling without significant investment in expensive technology, e.g. “touchless” claims processing, predictive/preventive risk modelling, and automated underwriting and pricing

Moderator: Tony Boobier International Author, Commentator and Mentor

11:10-11:35
Achieving the Biggest Differentiators in 21st Century Insurance

DataRobot Darius Sabas Client Facing Data Scientist DataRobot

11:35-11:55
Connecting the dots….Do you have what it takes to realise new service experiences?

Insurance Business Applications Karen Vlugt VP, Sales & Marketing Insurance Business Applications

11:55-12:20
AI based automated claims processing
  • Increasing innovation and customer centricity through state of the art technology
  • Understanding how AI can be used to extract data from arbitrary document streams
  • Automating claims management and increase onboarding times through AI

omni:us Martin Micko COO & Co-Founder omni:us

12:20-12:40
Speaker Q&A

DataRobot Darius Sabas Client Facing Data Scientist DataRobot

Insurance Business Applications Karen Vlugt VP, Sales & Marketing Insurance Business Applications

Moderator: Tony Boobier International Author, Commentator and Mentor

12:40-13:40
Networking Lunch
13:40-15:10
Strategy and Innovation Track
The Future of Auto
The Future of Home
13:40-15:10
Stop Thinking Like an Insurer! Create A Value Proposition Beyond Core Protection
  • Move from a product focus to a proposition focus, and tackle customer pain points holistically, not piecemeal
  • Change your logic to become less insurance centric, uncover new revenue streams that have little to do with traditional risk-based coverage, and reposition traditional cover to become one element in a bundled offering
  • Crack the business model for connected insurance and take inspiration from the cream of value-added services on the market, including home monitoring and assistance, roadside assistance, property management, and fitness, healthcare and lifestyle management

Moderator: Tony Boobier International Author, Commentator and Mentor

Innovate Beyond the Reduced Premium Model: Develop A Service-Based Value Proposition Fit for Telematics 4.0
  • Confront commodification and price-sensitivity in the auto insurance market head-on, and develop a value proposition that drives direct acquisition and loyalty by differentiating your offering from competitors
  • Innovate beyond the discount model to expand your market, and build a proposition that stacks up for older and experienced drivers with lower premiums, not just younger and inexperienced drivers with high premiums
  • Work towards an integrated service model and exploit in-car telematics to offer additional services to your customers, e.g. vehicle theft tracking, automated emergency calls, vehicle diagnostics, breakdown notification, fuel efficiency, and safe driving tips
  • Explore the benefits of connected ADAS, V2V, V2I and V2X communication for insurers, and hear how vehicular communication systems will spur the rollout of personalized services

Moderator: APCS Andy Pagett Director APCS

Unburden Your Customer: Develop Service-Based Premiums That Save Time, Reduce Hassle and Deliver Peace of Mind
  • Explore the business case for service-based premiums and achieve a commercial model that offsets the cost of devices with premium products and services that drive customer acquisition and retention
  • Uncover the subscription-based models that deliver an integrated service for homeowners, and see how real-time monitoring and intelligent alerts add value worth paying for
  • Uberize your repair network and get the tools to upsell and deliver timely assistance and repair services
  • Access insights from cutting-edge research on customer pain points, and know which services are so valuable to customers that sharing data with an insurer is transformed from a necessary evil to a fair exchange, e.g. security, elderly care, flood and fire prevention
  • Tackle the lack of standardization in the connected home market with an app strategy that ensures everything works seamlessly from a smartphone

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

13:40-14:05
Services the Final Frontier for Insurers?
  • Looking beyond Savings and Protection to provide tangible value propositions to customers in an ever changing world
  • Harnessing new technologies, partnerships and customer behavior for new offerings
  • Creating a mind shift in the traditional life insurance offering within an established organization

Allianz Michael Dritsas Head of Global Proposition Development & Services, Global Life and Health Allianz

How business models might change in the new world of platform ecosystems
  • Emerging platforms are defining new business opportunities
  • Ecosystems to provide access to a variety of stakeholders involved
  • Access to ecosystem platforms to be key as part of the value chain is transforming or being disrupted / decomposed
  • New products / services to be expected being integrated into these ecosystem platforms
  • However, customer experience to be still a key driver - products and services to be aligned toward key ecosystem stakeholders
  • Implications for business model innovation and insurance, and transformational impact
  • Potential use case of these implication on connected car insurance

Swiss Re Institute Dr. Evangelos Avramakis Head Digital Ecosystems R&D Swiss Re Institute

Time to take a long, hard look at yourself, home insurance!
  • Is home insurance fit for purpose?
  • How can we remove customer pain points?
  • A different way: Buzzvault home insurance, perfectly tailored home insurance on the blockchain

buzzvault Charlotte Halkett Managing Director buzzvault

14:05-14:30
Vendor perspectives to insurers’ digital health efforts – from marketing gimmicks towards increased loyalty, lower claims costs and new revenue streams
  • End user insights – Where does long term engagement come from?
  • Insurers’ journeys into digital health – Who is reaping the benefits?
  • Platform & ecosystem approach – Why is it the only way to sustainable competitive advantage?

Wellmo Jaakko Olkkonen CEO Wellmo

Innovating in Demand Generation: The Achilles’ Heel of Insurtech
  • The key forgotten actors in Insurtech projects: Capacity & Demand Generation
  • Why usually Demand generation is neglected on Insurtech projects
  • The Drive & Win Case

Drive & Win Javier Recuenco CMO Drive & Win

Fireside Chat

Direct Line Jenny Trueman Head of Connected Homes & Product Innovation Direct Line

14:30-14:55
Innovation: Principles, Methods and Case Study on exo.expert
  • Why an insurance company has to innovate
  • How GROUPAMA innovates: methods and principles of innovation
  • Presentation of exo.expert, the robot drone solution for insurance and agriculture
  • Video of exo.expert, how it works
  • Live demonstration of the iOS app: exo.expert

GROUPAMA Philippe Vayssac Chief Innovation Officer GROUPAMA

Leveraging AI to develop new customer services from Telematic Data
  • Shifting customer behavior and attitudes are accelerating change for insurance companies
  • AI brings to the insurances all the insights about customers to provide new valued added services
  • Kubris has developed a set of services that deeply profile the risks of the end users while offering a better customer experience

Kubris, Kirey Group Alessandra Girardo CEO Kubris, Kirey Group

Smart Home as a Service: Why and How to execute in the World of Connected/Digital Homes
  • Pros and Cons of different approaches
  • Components of a successful go-to-market Strategy
  • Telematics in the Connected/Digital Home & Smart Living Scoring
  • The Marketplace for "All Things Home”: Value Added Services, Value Added Products, Value Added Projects

ROC-Connect Marcus Scheiber CEO ROC-Connect

14:55-15:10
Speaker Q&A

Allianz Michael Dritsas Head of Global Proposition Development & Services, Global Life and Health Allianz

Wellmo Jaakko Olkkonen CEO Wellmo

GROUPAMA Philippe Vayssac Chief Innovation Officer GROUPAMA

Moderator: Tony Boobier International Author, Commentator and Mentor

Speaker Q&A

Swiss Re Institute Dr. Evangelos Avramakis Head Digital Ecosystems R&D Swiss Re Institute

Drive & Win Javier Recuenco CMO Drive & Win

Kubris, Kirey Group Alessandra Girardo CEO Kubris, Kirey Group

Moderator: APCS Andy Pagett Director APCS

Speaker Q&A

buzzvault Charlotte Halkett Managing Director buzzvault

Direct Line Jenny Trueman Head of Connected Homes & Product Innovation Direct Line

ROC-Connect Marcus Scheiber CEO ROC-Connect

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:10-15:40
Afternoon Coffee and Networking Break
15:40-17:10
Strategy and Innovation Track
The Future of Auto
The Future of Home
15:40-17:10
Take A Walk in Your Customer’s Shoes: Deliver Exceptional Experiences That Your Customers Want to Pay For
  • Explore cutting-edge methodologies for uncovering new sources of customer value, e.g. ethnography, design thinking, customer journey mapping and smart showrooms
  • Establish direct and unmediated customer relationships, and more frequent and meaningful customer interactions that build experiences around a device
  • Put the customer journey front and centre, and increase the lifetime of a customer by designing personalized, compelling and relevant products and services using contextual insights
  • Leverage connected tech to improve user experience and get your strategy in place to monetize increased customer interaction

Moderator: Tony Boobier International Author, Commentator and Mentor

Enter the Changing Mobility Landscape: Seize the Insurance Opportunity For The Connected Car, Autonomous Vehicles, And The Sharing Economy
  • Explore hybrid models of vehicle ownership, which reduce the cost of ownership and discuss if this will ever appeal to a mass market, or if it’s just preserve of millennials and urbanites
  • Get the know-how to combine vehicle data with information from other sources, such as smartphones or public transit systems, and become a smarty city player by building a more complete picture of a driver’s usage to offer new types of policies that insure for broader mobility and not just driving
  • Go beyond self-selection and analyse the value of real-time, per-trip cover with individualised pricing, and debate the impact on driving behaviour, premiums and claims costs
  • Consider vital questions of safety and liability for autonomous vehicles, and get your strategy in place for the inevitable arrival of driverless cars

Moderator: APCS Andy Pagett Director APCS

Personalize Insights: Get Ready for Bespoke Risk Prevention, On-Demand Products and Dynamic Pricing
  • Leverage contextual insights to achieve more granular risk profiles and share those insights with your customers to create awareness around risky behaviour, and to encourage safer behaviour that drives risk prevention
  • Make smart homes smarter by incorporating intelligent AI into connected devices, create and share usage patterns for individual households that are meaningful to your customers, and personalize your service by offering intelligent premiums that customize protection
  • Accelerate your connected home proposition by actively targeting the un- or under-insured, and get millennial-ready with flexible, on-demand products and dynamic pricing
  • Take inspiration from the disruptive home insurance products for Airbnb hosts, holiday home owners and home sharers, and get your strategy in place for delivering new and innovative products fit for the sharing economy

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:40 - 16:05
There is no shortcut in innovation
  • Innovation means not knowing the results in advance, the journey in our innovation method
  • Example of white labelled use cases- lessons learned from customers and business case
  • smide the world's first station-less e-bike sharing
  • Use cases in Smarthome
  • findme-tracker, search and protect your things
  • tooyoo, Planning ahead to ease the burden
  • Talk about learnings rather than failures, take the learnings on move forward

Die Mobiliar Matthias Søren Wegmüller Senior Innovation Enabler Die Mobiliar

15:40 - 17:30
Roundtable Sessions

Join one of the following three tables before feeding back to the entire group...

Mobility as a service: Reality or a dream? We buy insurance for most things we do. But as our lives demand more mobility and more flexibility, what could insurers do to make mobility easy? Think about the multi modes of transport we use every day, and how we insure ourselves. Think about the trends in car ownership and how that affects us. Wouldn’t we want to simply pay per mile regardless how we get there? Train, plane or automobile? What is the ultimate mobility product that people would buy?

Insurance and the connected car: Insurers have realised that risk levels can be better understood from a vehicle that is connected. Loss ratio’s improve and that is a fact. But Telematics Insurance has only really taken off in US, UK and Italy and even then in young driver segments where premiums are high and discounts attractive. With the rise of the connected car, the cost of data is lower and theoretically connected car insurance should start to reach the masses. Will it? What are the barriers and how can they be solved? Think about car ownership trends? What happens when I change my car? What happens when I share my car?

GDPR – the death or the making of connected car insurance: GDPR is here. Will it kill or make connected insurance? Will the cost of managing data and making sure it is secure make connected insurance more difficult and costly? Surely the first company to face a fine will be the trigger for the others to dis-engage? Or will it make consumers feel better about their own data security? Will consumers feel that trading personal data for discounts is now a better deal than before GDPR? Should insurers use GDPR as a marketing tool to nudge consumers to buy?

15:40 - 16:10
Insurance - Smart Strategies for the Smart Home
  • This session is based on an article the speaker wrote in advance of the Connected Insurance Summit
  • In this session, the speaker explores the benefits of the Smart Home for insurers and explores successful strategies.
  • The Speaker is a Thought Leader in the space and has expereince deploying solutions in Fortune 50 companies and has worked with insurers in the US and Europe.
  • The session will explore simple, low risk strategies for market entry and look at the future of insurance in the smart home and how this all fits into the wider IoT.

Intamac Systemsinta Kevin Meagher Founder & CCO Intamac Systems

16:05 - 16:30
Hypothesis-driven product development - How to identify your most risky assumptions and test them on customers
  • There's a huge gap between B-2-B insurance customers' expectations and the current offerings of insurers when it comes to transparency and convenience.
  • Insurers work to bridge the gap by digitalization of policies and processes; but how do we ensure that our solutions solve real customer problems?
  • Kirsten Grønborg will share how she applies Lean Start-up and Design Thinking methods in early customer research to answer the most important and risky assumptions - with limited resources.

Alm Brand Kirsten Grønborg Innovation Consultant Alm Brand

Roundtable Sessions Continued...
16:10 - 16:40
Conquer the Next Frontier: From Connected Homes to Safe Homes

Swiss Re Cecilia Sevilano Head of Smart Home Solutions Swiss Re

16:30- 16:55
Data vs. smart data, how to make the change happen in real life
  • Data are essentially kind of 0s and 1s in a binary combination. Information is the character they represent that can be actually used
  • Contextualized data is the only option to connect information along an end-2-end supply chain. The lack of contextualization creates unresponsive chaos
  • SYB is a service platform to collect and pre-screen information along several supply chains. Through SYB insurances are offered a sharp tool to improve and identify the need of single industries and not just processes within the industry. As an extra benefit, the fact of operating via a "white box" architecture, allows insurances to both define critical parameters as well as to act as agents of prevention to maintain risk within forecast levels

See Your Box Marco Toja CEO See Your Box

Roundtable Sessions Continued...
16:40 - 16:55
Speaker Q&A

Intamac Systemsinta Kevin Meagher Founder & CCO Intamac Systems

Swiss Re Cecilia Sevilano Head of Smart Home Solutions Swiss Re

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

16:55 - 17:10
Speaker Q&A

Die Mobiliar Matthias Søren Wegmüller Senior Innovation Enabler Die Mobiliar

Alm Brand Kirsten Grønborg Innovation Consultant Alm Brand

See Your Box Marco Toja CEO See Your Box

Chairperson: Tony Boobier International Author, Commentator and Mentor

Roundtable Sessions Continued...
17:30
Networking Drinks

DAY TWO: 12th June


08:00-09:00
REGISTRATION AND WELCOME COFFEE
09:00-09:10
Chairperson’s Introduction

Chairperson: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

09:10-10:20
Plenary 1 – From Reactive Protection to Proactive Prevention: Reimagine Your Insurance Business for A Connected And Customer-First World
  • Harness real-time monitoring to better understand risk, and become a trusted partner that works with your customers to proactively prevent losses from occurring
  • Mobilize new sources of data (e.g. from wearables, location-based sensors and GIS) to achieve greater levels of granularity in risk modelling, and share insights with your customers to encourage safer behaviours that reduce costs for both parties
  • Ramp up your risk prevention services and create new value propositions for your customers, like real-time risk assessment, early detection and alerts, and usage-based pricing

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

09:10-09:30
Transforming insurance from protection to prevention in Europe: Generali Vitality
  • Changing the very nature of insurance
  • Creating value by Developing simple and smart solutions tailored around the needs of our customers

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

09:30-09:50
Transforming your CEO Into an Innovation Ambassador is Crucial
  • Innovation is not Department… but an “innovation” department is needed to leverage innovation across all the organization!
  • From: “the funny guys of Innovation” to: “call innovation team to help us with this”
  • … in any case… there are things that the funny guys need to continue doing
  • Back to innovation is not a Department
  • That’s why having a CEO as an Innovation ambassador drives commitment and brings innovation to all organization!

Ageas Portugal José Líbano Monteiro Senior Director Ageas Portugal

09:50-10:10
Claims Management redefined
  • Insurance telematics - vision and reality, challenges
  • Savings potential through digitalization and telematics in claims management for vehicle insurances
  • Approaches for the successful introduction of insurance telematics in the mass market

T-Systems International GmbH Joachim Klink Head of IoT Vertical Fleet, Transport and Logistics T-Systems International GmbH

10:10-10:20
Speaker Q&A

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

Ageas Portugal José Líbano Monteiro Senior Director Ageas Portugal

T-Systems International GmbH Joachim Klink Head of IoT Vertical Fleet, Transport and Logistics T-Systems International GmbH

10:20-10:50
Networking Coffee Break — Gruppo EURIS Live Demo
10:50-12:00
Plenary 2 – Insurance 2020: A Roadmap for Data-Driven Product Development And Tech-Enabled Service Transformation
  • Confront the mobile revolution head-on and target the core buying power of millennials with convenient, on-demand products delivered to the right people at the right time
  • Move beyond the annual premium mindset and use contextual insights to drive long-term loyalty with a portfolio of relevant and flexible micro products
  • Improve the balance sheet with fully digital products that scale cheaply and reduce back-end operating costs
  • Leverage customer data to support product development and discover how to integrate data from multiple devices (home-car-health) to provide a seamless proposition to your customers

Moderator: EY Douglas Plenty Director EY

10:50-11:10
Simply Care: Delivering Stress-Free Claims Services (With Technology as a Supporting Cast)

Zurich Rhys Dudding Global Life Chief Claims Officer, Europe Zurich

11:10-11:30
Transforming Touchpoints
  • Digital Maturity & Customer Experience – how to understand where you are
  • Look for the broken experiences and you’ll find the cost savings - how to serve two masters, cost & NPS
  • The new CCM Landscape - The technology landscape is changing and its confusing, here’s some pointers
  • Make Change Easy –really the point of Digital Transformation is not about a particular technology or initiative, it’s about becoming better at changing

Communisis Nic Sheen Group Solutions Director Communisis

11:40-11:50
Presentation TBC

Liberty Mutual Insurance Andrei Oprisan Senior Director Liberty Mutual Insurance

11:50-12:00
Speaker Q&A

Zurich Rhys Dudding Global Life Chief Claims Officer, Europe Zurich

Communisis Nic Sheen Group Solutions Director Communisis

Liberty Mutual Insurance Andrei Oprisan Senior Director Liberty Mutual Insurance

Moderator: EY Douglas Plenty Director EY

12:00-13:00
Networking Lunch
13:00-14:30
Strategy and Innovation Track
The Future of Health/Life
The Future of Commercial
13:00-14:30
No Man Is An Island! Lead Proactive Partnerships That Align Interests To Deliver Better Products And Services Than Each Partner Can Offer Alone
  • Confront new entrants to the market head-on with a clear ecosystem development strategy that adds value for all parties
  • Understand where profit lies in an integrated ecosystem, and heed advice from the coalface on how to partner while retaining leverage for competitive advantage
  • Get practical strategies for working with your partners to understand their objectives and design win-win partnership models that align interests for rapid commercialization
  • Build a value-adding network that captures new markets and establish new and robust revenue streams through services delivered in partnership
  • Hear brand new case studies from insurers who have overcome barriers to working in partnership and get tips, tricks and pointers on critical challenges e.g. expectation management, conflicting timelines, and diverse company cultures

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

Educate, Motivate and Inspire: Harness Wearables To Increase Touchpoints And Deliver A Wellness Proposition That Offers More Than Core Protection
  • Transform a low touch, low engagement industry by harnessing connected technologies to increase touchpoints and drive meaningful interaction with your customers
  • Develop a value proposition that inspires your customers to take control of their health and wellbeing, and become a trusted partner who actively supports your policy holders to improve their quality of life Discover the winning partnership models that incentivize healthy behaviour with rewards, discounts, and gamification techniques, and hear lessons learned on how to build a value-adding ecosystem from the ground up, e.g. with platform and app developers, healthcare providers, hospitals, charities, and fitness and nutrition providers

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

Keep Up with Your Clients! See How Sensors Are Transforming Risk in Core Industries
  • Rethink how liabilities will change with the advent of new smart assets, and how risk should be assessed and managed to remain competitive
  • Evaluate the economics of sensor-based monitoring and prevention, tackle the practicalities of condition enforcement and insurer-customer cooperation i.e. interface with in-house risk managers
  • Hear compelling out of industry case studies from the pioneers of Industry 4.0 and get inside knowledge on what the connected revolution means for complex risks in aviation, energy, marine, engineering, commercial property, manufacturing, transportation and supply chain
  • Size up the insurance opportunity – prevent claims, reduce accidents, improve pricing capabilities and risk selection, help clients to increase output and avoid business interruption
13:00 - 13:25
Making Telematics Work in Insurance
  • The challenges to insurers of operationalizing IoT/telematics data to create insurance products
  • Keys to building an effective IoT data partnership
  • How the exchange model resolves the many problems between data providers and insurers

Verisk Anver Freiberger AVP Analytics, IoT / Telematics Verisk

13:00 - 13:30
Is there Life Before Death?

yu_life Jaco Oosthuizen Co-Founder and Chief Wellbeing Officer Yu Life

13:00 - 13:20
Radical Changes Required in Supply Chain Risk Management
  • The key causes of supply chain disruption today, based on the latest research
  • How can you realistically adopt a comprehensive risk management approach to your most important suppliers from a business interruption perspective?
  • What new technologies and regulations are helping to drive the moves to federated and real time supply chain risk management.

Zurich Commercial Insurance UK Nick Wildgoose Global Supply Chain Product Leader Zurich Commercial Insurance UK

13:25 - 13:50
Innovation Principles & Swiss Re Progress in Driving This Forwards
  • Creating a collaborative ecosystem that includes startups, partners, insurers and reinsurers and results in win-win solutions for everyone involved
  • Efficiently using external technologies and partnering with startups while developing innovative solutions internally
  • Overcoming key impediments to creating competitive advantages when using a partnership approach

Swiss Re Stephan Muecke Private Equity Investor Swiss Re

13:30 - 13:50
Join the Movement - The Zurich Ireland Wearable Pilot (15 mins)
  • Zurich Ireland Wearable Pilot
  • Background to the project
  • Our Project Partners, Scor, Heia Heia, Garmin
  • Launch of Pilot
  • Details of initiative
  • High level feedback

Zurich Life Assurance Niall Concannon Business Development Director Zurich Life Assurance

13:20 - 13:40
Presentation TBC

QBE Beth Cooper Strategy & innovation Delivery QBE

13:50 - 14:10
Fireside Chat

Munich Re Sophie Dingreville Investment Director Munich Re

13:50 - 14:10
Connected Diabetes - Aligning Profit and Purpose in Health/Life
  • Sizing the commercial opportunity in actively managing diabetes life risk
  • Tech case study: Tackling complex and stubborn diabetes life risk using data-driven personalization at scale
  • A collaborative reinsurer-insurer-startup business model for transforming diabetes life insurance outcomes

Guidepost Graham Rowe CEO Guidepost

13:40 - 14:00
Connected commercial Insurance: where insurer and company needs are aligned
  • Historically, insurance has been a cost of being in business. And rarely would an MD of a business look to an insurer for anything other than a premium reduction.
  • “Connected” is changing all of that. Connected insurance is starting to turn that cost into profits.
  • This session explores how “connected things” has created common ground for insurers and companies giving the insurer a much larger role to play.

Nick Walker Consulting Nick Walker CEO Nick Walker Consulting

14:10 - 14:30
Speaker Q&A

Verisk Anver Freiberger AVP Analytics, IoT / Telematics Verisk

Munich Re Sophie Dingreville Investment Director Munich Re

Swiss Re Stephan Muecke Private Equity Investor Swiss Re

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

14:10 - 14:30
Q&A

yu_life Jaco Oosthuizen Co-Founder and Chief Wellbeing Officer Yu Life

Zurich Life Assurance Niall Concannon Business Development Director Zurich Life Assurance

Guidepost Graham Rowe CEO Guidepost

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

14:00 - 14:20
Speaker Q&A

Zurich Commercial Insurance UK Nick Wildgoose Global Supply Chain Product Leader Zurich Commercial Insurance UK

QBE Beth Cooper Strategy & innovation Delivery QBE

Nick Walker Consulting Nick Walker CEO Nick Walker Consulting

Moderator: GWT Insight Iain Wilcox CEO GWT Insight

14:30-15:00
Networking Coffee Break
15:00-16:30
Strategy and Innovation Track
The Future of Health/Life
The Future of Commercial
15:00-16:30
Flex Your Muscles! Transform Your CEO Into An Innovation Ambassador And Drive Cross-Enterprise Commitment That Guarantees To Impact The Core Business
  • Build a proposition that demystifies the tech and amplifies the business case, and hear tips, tricks and pointers for getting buy-in from the core business units and sign-off from the board
  • Tackle the challenge of on-boarding key internal stakeholders and hear expert guidance on how to get business heads comfortable with trial/R&D processes that entail risk, e.g. Minimum Viable Product Development (MVP), Hypothesis Testing and Scale in a regulated business environment (FCA Sandbox)
  • Get tips, tricks and pointers on nurturing multifunctional project teams that bring together innovation, venture and business unit heads, and build an innovation culture that brings the whole company along with you
  • Hear lessons learned on tackling corporate risk averseness and inertia with a business case for experimental innovation that challenges taken for granted functions and processes

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

Beyond the Questionnaire: Leverage Sensor Data To Improve Risk Measurement And Develop Bespoke Products For Both Healthy Millennials And The Chronically Ill
  • Supercharge your risk profiles with the latest data points on sleep patterns, blood oxygen levels, and blood glucose levels, and develop models that combine datasets to build a holistic view of a customer’s risk
  • Expand your offering to cater for people with pre-existing health conditions, develop niche products for customers with chronic health issues, including diabetes, cancer, hypertension and HIV, and deliver services in partnership that support the management of chronic conditions through collaborative healthcare management plans
  • Take advantage of the risk selection effect and target healthy millennials with wellness products that drive competitive advantage by reducing the risk of the pool of lives covered
  • Get a strategy in place for tackling the thorny issue of data privacy and get tips, tricks and pointers to build confidence in data sharing and earn the trust of your policyholders

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

The Value Proposition for Commercial Customers: Craft Your Strategy to Deliver Real Business Benefits With IoT
  • Grab hold of today’s unprecedented opportunity to redraw relationships with your clients, and learn how to position yourself as a strategic advisor rather than a product owner
  • Develop an application environment to consume the data sets that will be generated, and get tools to achieve close collaboration with customers in areas such as data sharing, asset monitoring and prevention, and predictive analytics
  • Kick-start innovation and build networks fast – develop an ecosystem that enables the collection of real-time data from smart products, and get practical tips for working with manufacturers, dealers and suppliers
15:00 - 15:25
Innovative Technology for Workplace Safety
  • Using innovation technologies to identify risks in the workplace
  • How these technologies are changing the landscape of risk and helping to inform on risk management strategies
  • Insights to solutions currently being considered

AIG Marc Lehmann Global Head of Client Service Development, Client Risk Solutions AIG

15:00 - 15:20
Fireside Chat

Ageas Portugal Ângelo Guerra Vilela Senior Director - Country Head of Digital Ageas Portugal

15:00 - 15:25
Finding your Niche: A New Ecosystem Around Smart Buildings
  • From selling a promise to serving the customer
  • Are smart buildings, smart risks?
  • Discounts don't count

Zurich Jean-Pierre Krause Global Head of Risk Engineering Zurich

15:25 - 15:50
Learnings from a Fintech Bank on How to Successfully Disrupt Your Industry & Drive Innovation Forwards

Ferratum Group Caj Sjöman Global Head of Bank Partnerships Ferratum Group

15:20 - 15:45
Connected Ecosystems are Driving Risk Listening and Monitoring

To better understand insurance customers and potential current/future liability claims, forward thinking insurers are monitoring, analyzing, and integrating external data sources in real time (weather feeds from open data sources, connected devices, news and stock feeds, and satellite imagery, to name just a few).  During this session we will discuss how insurance companies are leveraging data in the connected and digital world and integrating and injecting into their risk models and underwriting to identify their risk appetites and effectively price.

Hortonworks Cindy Maike VP Industry Solutions & GM - Insurance and Healthcare Hortonworks

15:25 - 15:50
Let’s Talk About Your Health: How to Market Your IoT Value Proposition

IoT is undoubtedly changing the landscape of both personal lines and commercial insurance, meaning we are all facing a challenging time ahead as we look to promote our enhanced services to our clients. The value to unlocking this proposition will have mutual benefits for both client and insurer, sounds straight forward right? Unfortunately not. So where do we start?

In this session we will deep dive into the following:

  • Why…do insurers need to unlock their value proposition? Is this an opportunity, a threat, or both?
  • How…do could insurers implement an IoT proposition? We will discuss potential starting points.
  • What…is our aim? Why think small when you can think big.

XL Caitlin Gemma Watson Theme Lead for AR / VR / MR, Drones and IoT, Global Technology XL Caitlin

15:50 - 16:15
Connecting IoT Devices to a Machine that Predicts the Future

causalens Darko Matovski CEO causalens

15:45 - 16:10
Improving Equine Health with 24/7 Horse-Monitoring Technology
  • Early detection of problems to limit costly outcomes
  • Why guess when you can know: Prevention through better horse care tailored to each horse

Trackener Pauline Issard CEO & Co-Founder Trackener

15:50 - 16:15
Leveraging IoT for Commercial Insurance – Customer centric view
  • Granular, meaningful insights, not bombarded with exponential data sets
  • Rethink on Insurer’s role - Risk prevention, rather than risk coverage
  • Expedite adoption – Incentivise!

Larsen & Toubro Infotech Lavanya Kaul Senior Solution Director Larsen & Toubro Infotech

16:15 - 16:30
Speaker Q&A

AIG Marc Lehmann Global Head of Client Service Development, Client Risk Solutions AIG

Ferratum Group Caj Sjöman Global Head of Bank Partnerships Ferratum Group

causalens Darko Matovski CEO causalens

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

16:10 - 16:30
Speaker Q&A

Ageas Portugal Ângelo Guerra Vilela Senior Director - Country Head of Digital Ageas Portugal

Hortonworks Cindy Maike VP Industry Solutions & GM - Insurance and Healthcare Hortonworks

Trackener Pauline Issard CEO & Co-Founder Trackener

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:50 - 16:15
Speaker Q&A

Zurich Jean-Pierre Krause Global Head of Risk Engineering Zurich

XL Caitlin Gemma Watson Theme Lead for AR / VR / MR, Drones and IoT, Global Technology XL Caitlin

Larsen & Toubro Infotech Lavanya Kaul Senior Solution Director Larsen & Toubro Infotech

Moderator: GWT Insight Iain Wilcox CEO GWT Insight

16:30-16:40
Chairperson’s Summary

Chairperson: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

16:40
Networking Coffee & Close of Conference

DAY ONE: 11th June


07:30-08:45
Registration and Welcome Coffee
08:45-08:55
Welcome and Introductory Remarks

Chairperson: Tony Boobier International Author, Commentator and Mentor

08:55-09:10
Insurance Nexus Global Report Findings

Insurance Nexus Alex Cherry Head of Research Insurance Nexus

09:10-10:40
Plenary 1 – IoT Is Just A Technology!: Unlock The Value Proposition For Connected Insurance
  • Get to grips with the new business logic for expanding the classic insurance proposition into assistance and service offerings
  • Understand what it takes to convert revolutionary technology into the emerging “insurance + service” hybrid business model
  • Crystalize your connected value proposition with tried and tested models for diversifying your offering and building out your service capability
  • Balance customer value with company value to deliver ROI for the long-term

Moderator: Tony Boobier International Author, Commentator and Mentor

09:10-09:35
Insurance IoT is about value sharing

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

09:35-10:00
From Facilitator to Orchestrator: An Approach to IoT
  • IoT as a value proposition for insurance – Optimize Business model + develop customer engagement + connect ecosystems
  • How to balance conflicted interests: IoT benefits for insurance Vs. Connected customer needs
  • The role of the insurance industry: facilitator vs. orchestrator vs. participant

Fidelidade João Pedro Machado Director for Transformation Fidelidade

10:00-10:20
Enough of theory and insurtech buzzwords, let’s talk about real digital insurance projects
  • Health Scoring with underlying risk models for accelerated underwriting and PAYL.
  • Digital engagement features for customer retention and acquisition

dacadoo Lukas Ammann Director dacadoo

10:20-10:40
Speaker Q&A

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

Fidelidade João Pedro Machado Director for Transformation Fidelidade

dacadoo Lukas Ammann Director dacadoo

Moderator: Tony Boobier International Author, Commentator and Mentor

10:40-11:10
Morning Coffee Break
11:10-12:40
Plenary 2 – IoT + AI: A Game Changer for Connected Insurance?
  • Understand why AI is tipped as a game-changer for Insurance IoT, and discover the rationale behind combining these two technologies to develop a truly connected value proposition for insurance
  • Prepare to be dazzled by the myriad of possibilities brought to life by intelligent machines, and see how insurance innovators are already unearthing the patterns that make personalized, automated, and real-time risk prevention for your customers achievable today
  • Benchmark your progress against industry peers and hear concrete, easy and valuable applications of connected insurance that can get the ball rolling without significant investment in expensive technology, e.g. “touchless” claims processing, predictive/preventive risk modelling, and automated underwriting and pricing

Moderator: Tony Boobier International Author, Commentator and Mentor

11:10-11:35
Achieving the Biggest Differentiators in 21st Century Insurance

DataRobot Darius Sabas Client Facing Data Scientist DataRobot

11:35-11:55
Connecting the dots….Do you have what it takes to realise new service experiences?

Insurance Business Applications Karen Vlugt VP, Sales & Marketing Insurance Business Applications

11:55-12:20
AI based automated claims processing
  • Increasing innovation and customer centricity through state of the art technology
  • Understanding how AI can be used to extract data from arbitrary document streams
  • Automating claims management and increase onboarding times through AI

omni:us Martin Micko COO & Co-Founder omni:us

12:20-12:40
Speaker Q&A

DataRobot Darius Sabas Client Facing Data Scientist DataRobot

Insurance Business Applications Karen Vlugt VP, Sales & Marketing Insurance Business Applications

Moderator: Tony Boobier International Author, Commentator and Mentor

12:40-13:40
Networking Lunch
13:40-15:10
Strategy and Innovation Track
The Future of Auto
The Future of Home
13:40-15:10
Stop Thinking Like an Insurer! Create A Value Proposition Beyond Core Protection
  • Move from a product focus to a proposition focus, and tackle customer pain points holistically, not piecemeal
  • Change your logic to become less insurance centric, uncover new revenue streams that have little to do with traditional risk-based coverage, and reposition traditional cover to become one element in a bundled offering
  • Crack the business model for connected insurance and take inspiration from the cream of value-added services on the market, including home monitoring and assistance, roadside assistance, property management, and fitness, healthcare and lifestyle management

Moderator: Tony Boobier International Author, Commentator and Mentor

Innovate Beyond the Reduced Premium Model: Develop A Service-Based Value Proposition Fit for Telematics 4.0
  • Confront commodification and price-sensitivity in the auto insurance market head-on, and develop a value proposition that drives direct acquisition and loyalty by differentiating your offering from competitors
  • Innovate beyond the discount model to expand your market, and build a proposition that stacks up for older and experienced drivers with lower premiums, not just younger and inexperienced drivers with high premiums
  • Work towards an integrated service model and exploit in-car telematics to offer additional services to your customers, e.g. vehicle theft tracking, automated emergency calls, vehicle diagnostics, breakdown notification, fuel efficiency, and safe driving tips
  • Explore the benefits of connected ADAS, V2V, V2I and V2X communication for insurers, and hear how vehicular communication systems will spur the rollout of personalized services

Moderator: APCS Andy Pagett Director APCS

Unburden Your Customer: Develop Service-Based Premiums That Save Time, Reduce Hassle and Deliver Peace of Mind
  • Explore the business case for service-based premiums and achieve a commercial model that offsets the cost of devices with premium products and services that drive customer acquisition and retention
  • Uncover the subscription-based models that deliver an integrated service for homeowners, and see how real-time monitoring and intelligent alerts add value worth paying for
  • Uberize your repair network and get the tools to upsell and deliver timely assistance and repair services
  • Access insights from cutting-edge research on customer pain points, and know which services are so valuable to customers that sharing data with an insurer is transformed from a necessary evil to a fair exchange, e.g. security, elderly care, flood and fire prevention
  • Tackle the lack of standardization in the connected home market with an app strategy that ensures everything works seamlessly from a smartphone

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

13:40-14:05
Services the Final Frontier for Insurers?
  • Looking beyond Savings and Protection to provide tangible value propositions to customers in an ever changing world
  • Harnessing new technologies, partnerships and customer behavior for new offerings
  • Creating a mind shift in the traditional life insurance offering within an established organization

Allianz Michael Dritsas Head of Global Proposition Development & Services, Global Life and Health Allianz

How business models might change in the new world of platform ecosystems
  • Emerging platforms are defining new business opportunities
  • Ecosystems to provide access to a variety of stakeholders involved
  • Access to ecosystem platforms to be key as part of the value chain is transforming or being disrupted / decomposed
  • New products / services to be expected being integrated into these ecosystem platforms
  • However, customer experience to be still a key driver - products and services to be aligned toward key ecosystem stakeholders
  • Implications for business model innovation and insurance, and transformational impact
  • Potential use case of these implication on connected car insurance

Swiss Re Institute Dr. Evangelos Avramakis Head Digital Ecosystems R&D Swiss Re Institute

Time to take a long, hard look at yourself, home insurance!
  • Is home insurance fit for purpose?
  • How can we remove customer pain points?
  • A different way: Buzzvault home insurance, perfectly tailored home insurance on the blockchain

buzzvault Charlotte Halkett Managing Director buzzvault

14:05-14:30
Vendor perspectives to insurers’ digital health efforts – from marketing gimmicks towards increased loyalty, lower claims costs and new revenue streams
  • End user insights – Where does long term engagement come from?
  • Insurers’ journeys into digital health – Who is reaping the benefits?
  • Platform & ecosystem approach – Why is it the only way to sustainable competitive advantage?

Wellmo Jaakko Olkkonen CEO Wellmo

Innovating in Demand Generation: The Achilles’ Heel of Insurtech
  • The key forgotten actors in Insurtech projects: Capacity & Demand Generation
  • Why usually Demand generation is neglected on Insurtech projects
  • The Drive & Win Case

Drive & Win Javier Recuenco CMO Drive & Win

Fireside Chat

Direct Line Jenny Trueman Head of Connected Homes & Product Innovation Direct Line

14:30-14:55
Innovation: Principles, Methods and Case Study on exo.expert
  • Why an insurance company has to innovate
  • How GROUPAMA innovates: methods and principles of innovation
  • Presentation of exo.expert, the robot drone solution for insurance and agriculture
  • Video of exo.expert, how it works
  • Live demonstration of the iOS app: exo.expert

GROUPAMA Philippe Vayssac Chief Innovation Officer GROUPAMA

Leveraging AI to develop new customer services from Telematic Data
  • Shifting customer behavior and attitudes are accelerating change for insurance companies
  • AI brings to the insurances all the insights about customers to provide new valued added services
  • Kubris has developed a set of services that deeply profile the risks of the end users while offering a better customer experience

Kubris, Kirey Group Alessandra Girardo CEO Kubris, Kirey Group

Smart Home as a Service: Why and How to execute in the World of Connected/Digital Homes
  • Pros and Cons of different approaches
  • Components of a successful go-to-market Strategy
  • Telematics in the Connected/Digital Home & Smart Living Scoring
  • The Marketplace for "All Things Home”: Value Added Services, Value Added Products, Value Added Projects

ROC-Connect Marcus Scheiber CEO ROC-Connect

14:55-15:10
Speaker Q&A

Allianz Michael Dritsas Head of Global Proposition Development & Services, Global Life and Health Allianz

Wellmo Jaakko Olkkonen CEO Wellmo

GROUPAMA Philippe Vayssac Chief Innovation Officer GROUPAMA

Moderator: Tony Boobier International Author, Commentator and Mentor

Speaker Q&A

Swiss Re Institute Dr. Evangelos Avramakis Head Digital Ecosystems R&D Swiss Re Institute

Drive & Win Javier Recuenco CMO Drive & Win

Kubris, Kirey Group Alessandra Girardo CEO Kubris, Kirey Group

Moderator: APCS Andy Pagett Director APCS

Speaker Q&A

buzzvault Charlotte Halkett Managing Director buzzvault

Direct Line Jenny Trueman Head of Connected Homes & Product Innovation Direct Line

ROC-Connect Marcus Scheiber CEO ROC-Connect

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:10-15:40
Afternoon Coffee and Networking Break
15:40-17:10
Strategy and Innovation Track
The Future of Auto
The Future of Home
15:40-17:10
Take A Walk in Your Customer’s Shoes: Deliver Exceptional Experiences That Your Customers Want to Pay For
  • Explore cutting-edge methodologies for uncovering new sources of customer value, e.g. ethnography, design thinking, customer journey mapping and smart showrooms
  • Establish direct and unmediated customer relationships, and more frequent and meaningful customer interactions that build experiences around a device
  • Put the customer journey front and centre, and increase the lifetime of a customer by designing personalized, compelling and relevant products and services using contextual insights
  • Leverage connected tech to improve user experience and get your strategy in place to monetize increased customer interaction

Moderator: Tony Boobier International Author, Commentator and Mentor

Enter the Changing Mobility Landscape: Seize the Insurance Opportunity For The Connected Car, Autonomous Vehicles, And The Sharing Economy
  • Explore hybrid models of vehicle ownership, which reduce the cost of ownership and discuss if this will ever appeal to a mass market, or if it’s just preserve of millennials and urbanites
  • Get the know-how to combine vehicle data with information from other sources, such as smartphones or public transit systems, and become a smarty city player by building a more complete picture of a driver’s usage to offer new types of policies that insure for broader mobility and not just driving
  • Go beyond self-selection and analyse the value of real-time, per-trip cover with individualised pricing, and debate the impact on driving behaviour, premiums and claims costs
  • Consider vital questions of safety and liability for autonomous vehicles, and get your strategy in place for the inevitable arrival of driverless cars

Moderator: APCS Andy Pagett Director APCS

Personalize Insights: Get Ready for Bespoke Risk Prevention, On-Demand Products and Dynamic Pricing
  • Leverage contextual insights to achieve more granular risk profiles and share those insights with your customers to create awareness around risky behaviour, and to encourage safer behaviour that drives risk prevention
  • Make smart homes smarter by incorporating intelligent AI into connected devices, create and share usage patterns for individual households that are meaningful to your customers, and personalize your service by offering intelligent premiums that customize protection
  • Accelerate your connected home proposition by actively targeting the un- or under-insured, and get millennial-ready with flexible, on-demand products and dynamic pricing
  • Take inspiration from the disruptive home insurance products for Airbnb hosts, holiday home owners and home sharers, and get your strategy in place for delivering new and innovative products fit for the sharing economy

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:40 - 16:05
There is no shortcut in innovation
  • Innovation means not knowing the results in advance, the journey in our innovation method
  • Example of white labelled use cases- lessons learned from customers and business case
  • smide the world's first station-less e-bike sharing
  • Use cases in Smarthome
  • findme-tracker, search and protect your things
  • tooyoo, Planning ahead to ease the burden
  • Talk about learnings rather than failures, take the learnings on move forward

Die Mobiliar Matthias Søren Wegmüller Senior Innovation Enabler Die Mobiliar

15:40 - 17:30
Roundtable Sessions

Join one of the following three tables before feeding back to the entire group...

Mobility as a service: Reality or a dream? We buy insurance for most things we do. But as our lives demand more mobility and more flexibility, what could insurers do to make mobility easy? Think about the multi modes of transport we use every day, and how we insure ourselves. Think about the trends in car ownership and how that affects us. Wouldn’t we want to simply pay per mile regardless how we get there? Train, plane or automobile? What is the ultimate mobility product that people would buy?

Insurance and the connected car: Insurers have realised that risk levels can be better understood from a vehicle that is connected. Loss ratio’s improve and that is a fact. But Telematics Insurance has only really taken off in US, UK and Italy and even then in young driver segments where premiums are high and discounts attractive. With the rise of the connected car, the cost of data is lower and theoretically connected car insurance should start to reach the masses. Will it? What are the barriers and how can they be solved? Think about car ownership trends? What happens when I change my car? What happens when I share my car?

GDPR – the death or the making of connected car insurance: GDPR is here. Will it kill or make connected insurance? Will the cost of managing data and making sure it is secure make connected insurance more difficult and costly? Surely the first company to face a fine will be the trigger for the others to dis-engage? Or will it make consumers feel better about their own data security? Will consumers feel that trading personal data for discounts is now a better deal than before GDPR? Should insurers use GDPR as a marketing tool to nudge consumers to buy?

15:40 - 16:10
Insurance - Smart Strategies for the Smart Home
  • This session is based on an article the speaker wrote in advance of the Connected Insurance Summit
  • In this session, the speaker explores the benefits of the Smart Home for insurers and explores successful strategies.
  • The Speaker is a Thought Leader in the space and has expereince deploying solutions in Fortune 50 companies and has worked with insurers in the US and Europe.
  • The session will explore simple, low risk strategies for market entry and look at the future of insurance in the smart home and how this all fits into the wider IoT.

Intamac Systemsinta Kevin Meagher Founder & CCO Intamac Systems

16:05 - 16:30
Hypothesis-driven product development - How to identify your most risky assumptions and test them on customers
  • There's a huge gap between B-2-B insurance customers' expectations and the current offerings of insurers when it comes to transparency and convenience.
  • Insurers work to bridge the gap by digitalization of policies and processes; but how do we ensure that our solutions solve real customer problems?
  • Kirsten Grønborg will share how she applies Lean Start-up and Design Thinking methods in early customer research to answer the most important and risky assumptions - with limited resources.

Alm Brand Kirsten Grønborg Innovation Consultant Alm Brand

Roundtable Sessions Continued...
16:10 - 16:40
Conquer the Next Frontier: From Connected Homes to Safe Homes

Swiss Re Cecilia Sevilano Head of Smart Home Solutions Swiss Re

16:30- 16:55
Data vs. smart data, how to make the change happen in real life
  • Data are essentially kind of 0s and 1s in a binary combination. Information is the character they represent that can be actually used
  • Contextualized data is the only option to connect information along an end-2-end supply chain. The lack of contextualization creates unresponsive chaos
  • SYB is a service platform to collect and pre-screen information along several supply chains. Through SYB insurances are offered a sharp tool to improve and identify the need of single industries and not just processes within the industry. As an extra benefit, the fact of operating via a "white box" architecture, allows insurances to both define critical parameters as well as to act as agents of prevention to maintain risk within forecast levels

See Your Box Marco Toja CEO See Your Box

Roundtable Sessions Continued...
16:40 - 16:55
Speaker Q&A

Intamac Systemsinta Kevin Meagher Founder & CCO Intamac Systems

Swiss Re Cecilia Sevilano Head of Smart Home Solutions Swiss Re

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

16:55 - 17:10
Speaker Q&A

Die Mobiliar Matthias Søren Wegmüller Senior Innovation Enabler Die Mobiliar

Alm Brand Kirsten Grønborg Innovation Consultant Alm Brand

See Your Box Marco Toja CEO See Your Box

Chairperson: Tony Boobier International Author, Commentator and Mentor

Roundtable Sessions Continued...
17:30
Networking Drinks

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

DAY TWO: 12th June


08:00-09:00
REGISTRATION AND WELCOME COFFEE
09:00-09:10
Chairperson’s Introduction

Chairperson: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

09:10-10:20
Plenary 1 – From Reactive Protection to Proactive Prevention: Reimagine Your Insurance Business for A Connected And Customer-First World
  • Harness real-time monitoring to better understand risk, and become a trusted partner that works with your customers to proactively prevent losses from occurring
  • Mobilize new sources of data (e.g. from wearables, location-based sensors and GIS) to achieve greater levels of granularity in risk modelling, and share insights with your customers to encourage safer behaviours that reduce costs for both parties
  • Ramp up your risk prevention services and create new value propositions for your customers, like real-time risk assessment, early detection and alerts, and usage-based pricing

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

09:10-09:30
Transforming insurance from protection to prevention in Europe: Generali Vitality
  • Changing the very nature of insurance
  • Creating value by Developing simple and smart solutions tailored around the needs of our customers

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

09:30-09:50
Transforming your CEO Into an Innovation Ambassador is Crucial
  • Innovation is not Department… but an “innovation” department is needed to leverage innovation across all the organization!
  • From: “the funny guys of Innovation” to: “call innovation team to help us with this”
  • … in any case… there are things that the funny guys need to continue doing
  • Back to innovation is not a Department
  • That’s why having a CEO as an Innovation ambassador drives commitment and brings innovation to all organization!

Ageas Portugal José Líbano Monteiro Senior Director Ageas Portugal

09:50-10:10
Claims Management redefined
  • Insurance telematics - vision and reality, challenges
  • Savings potential through digitalization and telematics in claims management for vehicle insurances
  • Approaches for the successful introduction of insurance telematics in the mass market

T-Systems International GmbH Joachim Klink Head of IoT Vertical Fleet, Transport and Logistics T-Systems International GmbH

10:10-10:20
Speaker Q&A

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

Ageas Portugal José Líbano Monteiro Senior Director Ageas Portugal

T-Systems International GmbH Joachim Klink Head of IoT Vertical Fleet, Transport and Logistics T-Systems International GmbH

10:20-10:50
Networking Coffee Break — Gruppo EURIS Live Demo
10:50-12:00
Plenary 2 – Insurance 2020: A Roadmap for Data-Driven Product Development And Tech-Enabled Service Transformation
  • Confront the mobile revolution head-on and target the core buying power of millennials with convenient, on-demand products delivered to the right people at the right time
  • Move beyond the annual premium mindset and use contextual insights to drive long-term loyalty with a portfolio of relevant and flexible micro products
  • Improve the balance sheet with fully digital products that scale cheaply and reduce back-end operating costs
  • Leverage customer data to support product development and discover how to integrate data from multiple devices (home-car-health) to provide a seamless proposition to your customers

Moderator: EY Douglas Plenty Director EY

10:50-11:10
Simply Care: Delivering Stress-Free Claims Services (With Technology as a Supporting Cast)

Zurich Rhys Dudding Global Life Chief Claims Officer, Europe Zurich

11:10-11:30
Transforming Touchpoints
  • Digital Maturity & Customer Experience – how to understand where you are
  • Look for the broken experiences and you’ll find the cost savings - how to serve two masters, cost & NPS
  • The new CCM Landscape - The technology landscape is changing and its confusing, here’s some pointers
  • Make Change Easy –really the point of Digital Transformation is not about a particular technology or initiative, it’s about becoming better at changing

Communisis Nic Sheen Group Solutions Director Communisis

11:40-11:50
Presentation TBC

Liberty Mutual Insurance Andrei Oprisan Senior Director Liberty Mutual Insurance

11:50-12:00
Speaker Q&A

Zurich Rhys Dudding Global Life Chief Claims Officer, Europe Zurich

Communisis Nic Sheen Group Solutions Director Communisis

Liberty Mutual Insurance Andrei Oprisan Senior Director Liberty Mutual Insurance

Moderator: EY Douglas Plenty Director EY

12:00-13:00
Networking Lunch
13:00-14:30
Strategy and Innovation Track
The Future of Health/Life
The Future of Commercial
13:00-14:30
No Man Is An Island! Lead Proactive Partnerships That Align Interests To Deliver Better Products And Services Than Each Partner Can Offer Alone
  • Confront new entrants to the market head-on with a clear ecosystem development strategy that adds value for all parties
  • Understand where profit lies in an integrated ecosystem, and heed advice from the coalface on how to partner while retaining leverage for competitive advantage
  • Get practical strategies for working with your partners to understand their objectives and design win-win partnership models that align interests for rapid commercialization
  • Build a value-adding network that captures new markets and establish new and robust revenue streams through services delivered in partnership
  • Hear brand new case studies from insurers who have overcome barriers to working in partnership and get tips, tricks and pointers on critical challenges e.g. expectation management, conflicting timelines, and diverse company cultures

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

Educate, Motivate and Inspire: Harness Wearables To Increase Touchpoints And Deliver A Wellness Proposition That Offers More Than Core Protection
  • Transform a low touch, low engagement industry by harnessing connected technologies to increase touchpoints and drive meaningful interaction with your customers
  • Develop a value proposition that inspires your customers to take control of their health and wellbeing, and become a trusted partner who actively supports your policy holders to improve their quality of life Discover the winning partnership models that incentivize healthy behaviour with rewards, discounts, and gamification techniques, and hear lessons learned on how to build a value-adding ecosystem from the ground up, e.g. with platform and app developers, healthcare providers, hospitals, charities, and fitness and nutrition providers

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

Keep Up with Your Clients! See How Sensors Are Transforming Risk in Core Industries
  • Rethink how liabilities will change with the advent of new smart assets, and how risk should be assessed and managed to remain competitive
  • Evaluate the economics of sensor-based monitoring and prevention, tackle the practicalities of condition enforcement and insurer-customer cooperation i.e. interface with in-house risk managers
  • Hear compelling out of industry case studies from the pioneers of Industry 4.0 and get inside knowledge on what the connected revolution means for complex risks in aviation, energy, marine, engineering, commercial property, manufacturing, transportation and supply chain
  • Size up the insurance opportunity – prevent claims, reduce accidents, improve pricing capabilities and risk selection, help clients to increase output and avoid business interruption
13:00 - 13:25
Making Telematics Work in Insurance
  • The challenges to insurers of operationalizing IoT/telematics data to create insurance products
  • Keys to building an effective IoT data partnership
  • How the exchange model resolves the many problems between data providers and insurers

Verisk Anver Freiberger AVP Analytics, IoT / Telematics Verisk

13:00 - 13:30
Is there Life Before Death?

yu_life Jaco Oosthuizen Co-Founder and Chief Wellbeing Officer Yu Life

13:00 - 13:20
Radical Changes Required in Supply Chain Risk Management
  • The key causes of supply chain disruption today, based on the latest research
  • How can you realistically adopt a comprehensive risk management approach to your most important suppliers from a business interruption perspective?
  • What new technologies and regulations are helping to drive the moves to federated and real time supply chain risk management.

Zurich Commercial Insurance UK Nick Wildgoose Global Supply Chain Product Leader Zurich Commercial Insurance UK

13:25 - 13:50
Innovation Principles & Swiss Re Progress in Driving This Forwards
  • Creating a collaborative ecosystem that includes startups, partners, insurers and reinsurers and results in win-win solutions for everyone involved
  • Efficiently using external technologies and partnering with startups while developing innovative solutions internally
  • Overcoming key impediments to creating competitive advantages when using a partnership approach

Swiss Re Stephan Muecke Private Equity Investor Swiss Re

13:30 - 13:50
Join the Movement - The Zurich Ireland Wearable Pilot (15 mins)
  • Zurich Ireland Wearable Pilot
  • Background to the project
  • Our Project Partners, Scor, Heia Heia, Garmin
  • Launch of Pilot
  • Details of initiative
  • High level feedback

Zurich Life Assurance Niall Concannon Business Development Director Zurich Life Assurance

13:20 - 13:40
Presentation TBC

QBE Beth Cooper Strategy & innovation Delivery QBE

13:50 - 14:10
Fireside Chat

Munich Re Sophie Dingreville Investment Director Munich Re

13:50 - 14:10
Connected Diabetes - Aligning Profit and Purpose in Health/Life
  • Sizing the commercial opportunity in actively managing diabetes life risk
  • Tech case study: Tackling complex and stubborn diabetes life risk using data-driven personalization at scale
  • A collaborative reinsurer-insurer-startup business model for transforming diabetes life insurance outcomes

Guidepost Graham Rowe CEO Guidepost

13:40 - 14:00
Connected commercial Insurance: where insurer and company needs are aligned
  • Historically, insurance has been a cost of being in business. And rarely would an MD of a business look to an insurer for anything other than a premium reduction.
  • “Connected” is changing all of that. Connected insurance is starting to turn that cost into profits.
  • This session explores how “connected things” has created common ground for insurers and companies giving the insurer a much larger role to play.

Nick Walker Consulting Nick Walker CEO Nick Walker Consulting

14:10 - 14:30
Speaker Q&A

Verisk Anver Freiberger AVP Analytics, IoT / Telematics Verisk

Munich Re Sophie Dingreville Investment Director Munich Re

Swiss Re Stephan Muecke Private Equity Investor Swiss Re

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

14:10 - 14:30
Q&A

yu_life Jaco Oosthuizen Co-Founder and Chief Wellbeing Officer Yu Life

Zurich Life Assurance Niall Concannon Business Development Director Zurich Life Assurance

Guidepost Graham Rowe CEO Guidepost

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

14:00 - 14:20
Speaker Q&A

Zurich Commercial Insurance UK Nick Wildgoose Global Supply Chain Product Leader Zurich Commercial Insurance UK

QBE Beth Cooper Strategy & innovation Delivery QBE

Nick Walker Consulting Nick Walker CEO Nick Walker Consulting

Moderator: GWT Insight Iain Wilcox CEO GWT Insight

14:30-15:00
Networking Coffee Break
15:00-16:30
Strategy and Innovation Track
The Future of Health/Life
The Future of Commercial
15:00-16:30
Flex Your Muscles! Transform Your CEO Into An Innovation Ambassador And Drive Cross-Enterprise Commitment That Guarantees To Impact The Core Business
  • Build a proposition that demystifies the tech and amplifies the business case, and hear tips, tricks and pointers for getting buy-in from the core business units and sign-off from the board
  • Tackle the challenge of on-boarding key internal stakeholders and hear expert guidance on how to get business heads comfortable with trial/R&D processes that entail risk, e.g. Minimum Viable Product Development (MVP), Hypothesis Testing and Scale in a regulated business environment (FCA Sandbox)
  • Get tips, tricks and pointers on nurturing multifunctional project teams that bring together innovation, venture and business unit heads, and build an innovation culture that brings the whole company along with you
  • Hear lessons learned on tackling corporate risk averseness and inertia with a business case for experimental innovation that challenges taken for granted functions and processes

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

Beyond the Questionnaire: Leverage Sensor Data To Improve Risk Measurement And Develop Bespoke Products For Both Healthy Millennials And The Chronically Ill
  • Supercharge your risk profiles with the latest data points on sleep patterns, blood oxygen levels, and blood glucose levels, and develop models that combine datasets to build a holistic view of a customer’s risk
  • Expand your offering to cater for people with pre-existing health conditions, develop niche products for customers with chronic health issues, including diabetes, cancer, hypertension and HIV, and deliver services in partnership that support the management of chronic conditions through collaborative healthcare management plans
  • Take advantage of the risk selection effect and target healthy millennials with wellness products that drive competitive advantage by reducing the risk of the pool of lives covered
  • Get a strategy in place for tackling the thorny issue of data privacy and get tips, tricks and pointers to build confidence in data sharing and earn the trust of your policyholders

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

The Value Proposition for Commercial Customers: Craft Your Strategy to Deliver Real Business Benefits With IoT
  • Grab hold of today’s unprecedented opportunity to redraw relationships with your clients, and learn how to position yourself as a strategic advisor rather than a product owner
  • Develop an application environment to consume the data sets that will be generated, and get tools to achieve close collaboration with customers in areas such as data sharing, asset monitoring and prevention, and predictive analytics
  • Kick-start innovation and build networks fast – develop an ecosystem that enables the collection of real-time data from smart products, and get practical tips for working with manufacturers, dealers and suppliers
15:00 - 15:25
Innovative Technology for Workplace Safety
  • Using innovation technologies to identify risks in the workplace
  • How these technologies are changing the landscape of risk and helping to inform on risk management strategies
  • Insights to solutions currently being considered

AIG Marc Lehmann Global Head of Client Service Development, Client Risk Solutions AIG

15:00 - 15:20
Fireside Chat

Ageas Portugal Ângelo Guerra Vilela Senior Director - Country Head of Digital Ageas Portugal

15:00 - 15:25
Finding your Niche: A New Ecosystem Around Smart Buildings
  • From selling a promise to serving the customer
  • Are smart buildings, smart risks?
  • Discounts don't count

Zurich Jean-Pierre Krause Global Head of Risk Engineering Zurich

15:25 - 15:50
Learnings from a Fintech Bank on How to Successfully Disrupt Your Industry & Drive Innovation Forwards

Ferratum Group Caj Sjöman Global Head of Bank Partnerships Ferratum Group

15:20 - 15:45
Connected Ecosystems are Driving Risk Listening and Monitoring

To better understand insurance customers and potential current/future liability claims, forward thinking insurers are monitoring, analyzing, and integrating external data sources in real time (weather feeds from open data sources, connected devices, news and stock feeds, and satellite imagery, to name just a few).  During this session we will discuss how insurance companies are leveraging data in the connected and digital world and integrating and injecting into their risk models and underwriting to identify their risk appetites and effectively price.

Hortonworks Cindy Maike VP Industry Solutions & GM - Insurance and Healthcare Hortonworks

15:25 - 15:50
Let’s Talk About Your Health: How to Market Your IoT Value Proposition

IoT is undoubtedly changing the landscape of both personal lines and commercial insurance, meaning we are all facing a challenging time ahead as we look to promote our enhanced services to our clients. The value to unlocking this proposition will have mutual benefits for both client and insurer, sounds straight forward right? Unfortunately not. So where do we start?

In this session we will deep dive into the following:

  • Why…do insurers need to unlock their value proposition? Is this an opportunity, a threat, or both?
  • How…do could insurers implement an IoT proposition? We will discuss potential starting points.
  • What…is our aim? Why think small when you can think big.

XL Caitlin Gemma Watson Theme Lead for AR / VR / MR, Drones and IoT, Global Technology XL Caitlin

15:50 - 16:15
Connecting IoT Devices to a Machine that Predicts the Future

causalens Darko Matovski CEO causalens

15:45 - 16:10
Improving Equine Health with 24/7 Horse-Monitoring Technology
  • Early detection of problems to limit costly outcomes
  • Why guess when you can know: Prevention through better horse care tailored to each horse

Trackener Pauline Issard CEO & Co-Founder Trackener

15:50 - 16:15
Leveraging IoT for Commercial Insurance – Customer centric view
  • Granular, meaningful insights, not bombarded with exponential data sets
  • Rethink on Insurer’s role - Risk prevention, rather than risk coverage
  • Expedite adoption – Incentivise!

Larsen & Toubro Infotech Lavanya Kaul Senior Solution Director Larsen & Toubro Infotech

16:15 - 16:30
Speaker Q&A

AIG Marc Lehmann Global Head of Client Service Development, Client Risk Solutions AIG

Ferratum Group Caj Sjöman Global Head of Bank Partnerships Ferratum Group

causalens Darko Matovski CEO causalens

Moderator: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

16:10 - 16:30
Speaker Q&A

Ageas Portugal Ângelo Guerra Vilela Senior Director - Country Head of Digital Ageas Portugal

Hortonworks Cindy Maike VP Industry Solutions & GM - Insurance and Healthcare Hortonworks

Trackener Pauline Issard CEO & Co-Founder Trackener

Moderator: Health Equity Exchange Dana Hanby Managing Director Health Equity Exchange

15:50 - 16:15
Speaker Q&A

Zurich Jean-Pierre Krause Global Head of Risk Engineering Zurich

XL Caitlin Gemma Watson Theme Lead for AR / VR / MR, Drones and IoT, Global Technology XL Caitlin

Larsen & Toubro Infotech Lavanya Kaul Senior Solution Director Larsen & Toubro Infotech

Moderator: GWT Insight Iain Wilcox CEO GWT Insight

16:30-16:40
Chairperson’s Summary

Chairperson: Cambridge Consulting Associates Francesca Smith CEO & Managing Partner Cambridge Consulting Associates

16:40
Networking Coffee & Close of Conference

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