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Are You Ready for the Era of the Connected Customer?

The connected customer is demanding personalized products, real-time engagement and seamless service.

Carriers are facing innovation fatigue, with endless new tech and chasing overwhelming opportunity. It’s clear that insurance needs a strategy reset.

Connected Insurance USA is bringing together 500+ business leaders to explore the practical strategies required to become a customer driven organization.

With a dedicated focus on transforming product development, service delivery & engagement strategies, be part of the conversation bringing together innovation teams and business heads to explore the changes needed to ensure you stay relevant in customer’s lives.

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

The Community Comes Together: Who’s Attending Connected Insurance USA

Connected Insurance USA is bringing together the executives responsible for the various elements involved in designing valuable, relevant insurance products and services, delivered with a seamless experience. With both innovation teams and business unit executives coming together, this summit is an opportunity for your organization-wide team to come together and build a holistic strategy. Join executives from across the insurance value chain, including:

Product Development:

  • New Products
  • Underwriting
  • Pricing
  • Actuarial
  • Product Development

Customer Engagement:

  • Digital
  • Customer Experience
  • Customer Service
  • Journey Mapping
  • Claims Innovation


  • Information Technology
  • Data
  • Analytics
  • Enterprise Architecture
  • Cyber Security

Strategy & Innovation:

  • Executive
  • Strategy
  • Innovation
  • Partnerships
  • Investment

Hear from Our Speaker Line-up of Industry Leaders, Innovators and Experts, Including:

Amandah Greiling
Amandah Greiling


Senior Vice President, Head of Underwriting Support and Service

Harry Storck
Harry Storck

AIG Insurance

Global Leader - Auto Liability

BJ Treese
BJ Treese


Managing Director for Emerging Property Products

Matthew Zender
Matthew Zender


Senior Vice President - WC Product Manager

Jaclyn Ryan
Jaclyn Ryan


Vice President, Global Strategy

Hilary Zimmer
Hilary Zimmer

QBE North America

Vice President, Product Development

Pat Kelly
Pat Kelly


AVP, Digital Product Development

Kevin McCann
Kevin McCann

Erie Insurance

VP Strategy & Research

Andrew Lea
Andrew Lea


Vice President, Head of Commercial E&O, Cyber & Media Liability

Mike Conlon
Mike Conlon

QBE North America

Vice President - Product Development

Michelle Rustler
Michelle Rustler

American Family

Strategy and Optimization Director

Brian Gaab
Brian Gaab


Strategy & Innovation

Don't miss out - register now

Register now to secure one of the final discounted places

A Case-Study Driven Agenda Designed by Carriers, For Carriers

Creating products and services that deliver value for both customers and carriers isn’t easy. Which is why we’re bringing together the three core pillars necessary for real impact, with an agenda that goes into detail on:

  • Product Development: Achieve agile innovation for rapid and customer-driven product development, from real-time IoT data to provide personalized, dynamic coverage, to developing effective coverage for new trends such as the sharing economy and understanding emerging risks such as cybersecurity - see the full product development agenda
  • Customer Engagement: Identifying what the customer wants from product development and onboarding to claims, effectively communicate across digital and omnichannel platforms and ultimately delivering an outstanding customer experience to meet the needs of customers – see the full customer engagement agenda
  • Innovative Tech Foundation: With so many new players to keep an eye on, focusing on the more important question of impact is critical, including IoT, AI, blockchain, robotic process automation, chatbots and more, and how they converge to unlock greater value - see the full innovative tech agenda

What’s New in 2018


Integrating Product, Customer and Tech we’ve redesigned our event to reflect the shift across the industry, bringing together the core pillars of product development, customer engagement and innovative technology to discuss how these areas are overlapping to meet customer needs in the future


Bringing Decision Makers Together: Executives from both Strategy & Innovation and Business Departments will be attending, representing Underwriting, Actuarial, Digital, Customer, Marketing, IT, Analytics, Claims, Service, Transformation and more


Workshops for Detailed Learning: Alongside the two-day conference focused on strategy and made up of case studies, we’re also running interactive workshops over a third day which is dedicated to interactive, practical lessons on how to implement the key solutions discussed at the conference

500+ Attendees From Across the Insurance Industry, Last Year’s Attendees Included:

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Why You Cannot Afford to Miss This Groundbreaking Summit:

  1. Walk Away with Step by Step, Practical Strategies: This event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization, from understanding what your customer wants to effectively scale new products
  2. Focused Agenda, Tailored Discussions: Rather than a “pie in the sky” discussion of all things interesting, we’re breaking insurance innovation down to focus on the most important, mission critical strategies for carriers
  3. Learn from the Best in the Industry: Bringing together the innovators, industry leaders and leading insurance carriers from across the country to this conference to provide you with best-practice and innovative strategies
  4. Keep Up to Date with the Hottest Innovative Technology: Don’t get left behind on the latest start-ups, new technologies entering the market and blue-sky ideas transforming the insurance industry, from driverless cars and chatbots to claims automation
  5. Meet Valuable Contacts to Grow Your Network: With more hours of networking, interactive discussions and Brella implemented to pack your schedule with meetings, this summit is the best place to meet your peers and build your network

Don’t just take our word for it, see what our attendees have to say!

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Featuring an Agenda Full of Detailed, Practical Strategies for Immediate Implementation:

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown