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Redefining Risk and Reward

How Personalized Product, Seamless Engagement & Connected Technologies Converge to Create Value for Carriers & Customers

In the modern Insurance landscape, carriers must design and deliver products that seamlessly integrate with customers lives, to ultimately reduce risk in a hyper-connected environment.

With a dedicated focus on how to transform product development & customer engagement, Connected Insurance USA brings together insurance executives from across the full innovation ecosystem to explore how to transform product development & customer engagement - delivered with a seamless technology foundation.

Day 1: November 28th, 2018
Keynote: The Connected Lifestyle: What Role Can Insurance Play?
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
What do Customers Really Want?

How to understand the modern customer’s demands to tailor your insurance product, experience and engagement.

Get practical strategies to engage customers and integrate the authentic voice of the customer into every decision made under your roof.

Product Innovation Motivation: What's In It For Us?

After centuries of product-led development, why would insurance carriers want to change their product portfolio?

Uncover the variety of motivations and benefits of transforming the definition of an “insurance policy”, including increased customer engagement, behavior modification, data collection and reduced risk

Internal Tech Foundations That Support the New Connected Landscape

Given the revolution underway in Insurance, how can you structure & future proof technology investment to support the needs of the modern insurer?

From systems integration, data storage & analytics to digital transformation – what’s needed?

Networking Lunch Break
Customer Personalization and Segmentation

Get tools to identify customer segments and define their preferences to create products, services and communications to meet their needs.

Utilize various data sources to understand customer behaviour, risk and habits in order to offer relevant products and valuable services – ultimately winning and retaining a loyal customer base for the long-term future.

Defining Value for Customers: What’s In It for Them?

Customer adoption is often a hurdle when implementing new, innovative insurance products and services. So how can carriers give enough incentive to achieve scale, without giving it all away?

Exploring product design to support real-time information, lifestyle discounting, device uptake, emergency support and additional services

Maximizing What You’ve Got: Ransacking the Data Warehouse

Exploring the various data sources available for carriers to utilize across the lifecycle. From historical data to publicly available data, and everything in between – how can you repurpose and manipulate this to automate processes, uncover greater insights and more.

Networking Break
Lifecycle Journey Mapping and Designing an Outstanding Customer Experience

Time to tear the map up and start again?

Improve channel efficiency and customer experience by mapping out your customers’ interactions to gain a better understanding of what it’s like to be a customer of your company!

Uncover the major pain points and bottlenecks throughout the value chain, process of duplication and inconsistent channels to find both quick wins for a better experience and design a holistic omnichannel experience.

Make it Easier to Win: Customer-Centric Product Onboarding

How to design streamlined onboarding into your product to increase loyalty, minimize churn and offer real engagement.

Critically assess policy purchase questionnaires and language to streamline the process, reconsidering every item of data: is it absolutely necessary, and can it be taken from a source other than the customer?

External Data Sources: What's Available to You?

How to capture and utilize customer submitted data effectively

Use social media data and other external data to pre-populate certain information, delivering a more customer friendly underwriting process

Discover the strategies to marry internal data with unstructured, external data to fully realize the capabilities of AI

Day 2: November 29th, 2018
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
Claims: Delivering at the Moment of Truth

As the sole moment of delivery on a promise, claims are where the customer experience is made or lost. With sky-high expectations set by other industries, seamless, customer-centric efficiency is what all carriers strive for.

Identify opportunities to transform the claims experience, from automated FNOL, self-service claims, digital apps and dynamic communication throughout the claims process.

The New Wave of Insurance Products

In a sea of connected technologies, high customer expectations & increasing competition, where should you focus to create world beating products?

Emerging risks such as cyber, IoT, on-demand, shareable economy, flexible policies, what will insurance look like in the future?

Turning Data to Value: AI, Analytics and Actionable Insights

The Innovation & application of AI is emerging in all types of Insurance product lines & functions – how can this be brought together internally to direct business strategy, improve management reporting, actuarial analysis and pricing structure?

Networking Break
Omnichannel Communication Strategies

Integrating digital communication channels to ensure a consistent and personalized customer experience, eliminating duplication and inefficiency to maximize convenience and preferences.

We’re exploring the traditional and digital channels, identifying strategies to know what is necessary for your customer base and tools to integrate them effectively.

Incremental Product Portfolio Innovation

Don’t throw the baby out with the bathwater – can your current portfolio be built on? Achieving dual speed innovation and new products and incremental additions to existing products to reduce risk and increase engagement.

Explore the data and technologies available to add in to existing products, such as incorporating a discount for the use of a safety device.

Enabling Automation: The Tech and Data Required to Achieve Truly Seamless Processes

Building a foundation of integrated systems and data to enable automated and efficient processing across the value lifecycle and between policy, claims, payment and other systems.

With the introduction of customer-submitted data, desk-based estimation, self-service claims, policy portals and more, how can this consistency be retained for the long-term?

Networking Lunch Break
Value Added Services & Going the Extra Mile

Supporting your customers & building relationships through value added services – what are your options?

Consider the opportunities to provide value to your customers lives, utilizing risk expertise, partnerships with trusted providers to streamline services or other value to build a strong relationship with each customer.

Regulation: Getting Product Transformation Off the Ground at Scale, With Speed

Understand how current the regulatory environment supports product innovation, with a focus on:

  • Continual improvement
  • Product stress testing
  • Management oversight & relationship monitoring
Customer Data Privacy and Security

Carriers have always held a substantial amount of customer data, however in an age of real-time, individual data, unstructured video and imagery and significant data breaches, customer data security has become an integral piece of the adoption and trust puzzle.

Develop a holistic data strategy to ensure all data is secure and communicate it effectively to inspire trust and confidence organization-wide.

Networking Break
The New Normal: Customer Expectations and Planning for the Future

Understand generational customers, their behaviours and demands – plus let’s explore what millennials want from their insurance provider!

As customer expectations change, what opportunities are there for engagement in a connected world or to white label as carriers start to compete with non-carriers for business.

Highlighting the New Kids on the Block

InsurTech companies are transforming insurance relationships & product development. Hear from new types of insurance product developers and how they can bring new flavour to your portfolio.

Consider the changing trends across customer bases and product portfolios to inform how insurance products must transform to keep up with changing risks.

Unlock Transformative Change Across Insurance by Leveraging Automation at Scale

Discover the new technologies such as robotics, virtual agents, machine learning and natural language classification that are driving automation and augmentation of insurance industry processes

Day 3: November 30th, 2018
Deep Dive Workshops

Workshops on Day 3 allow attendees to dig deeper into specific areas of interest and bring questions from the first two days of the conference. Facilitated by industry experts, come armed with opinion and discuss these multi-layered issues with your peers.

Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

End of Conference
Day 1: November 28th, 2018
Keynote: The Connected Lifestyle: What Role Can Insurance Play?
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
What do Customers Really Want?

How to understand the modern customer’s demands to tailor your insurance product, experience and engagement.

Get practical strategies to engage customers and integrate the authentic voice of the customer into every decision made under your roof.

Product Innovation Motivation: What's In It For Us?

After centuries of product-led development, why would insurance carriers want to change their product portfolio?

Uncover the variety of motivations and benefits of transforming the definition of an “insurance policy”, including increased customer engagement, behavior modification, data collection and reduced risk

Internal Tech Foundations That Support the New Connected Landscape

Given the revolution underway in Insurance, how can you structure & future proof technology investment to support the needs of the modern insurer?

From systems integration, data storage & analytics to digital transformation – what’s needed?

Networking Lunch Break
Customer Personalization and Segmentation

Get tools to identify customer segments and define their preferences to create products, services and communications to meet their needs.

Utilize various data sources to understand customer behaviour, risk and habits in order to offer relevant products and valuable services – ultimately winning and retaining a loyal customer base for the long-term future.

Defining Value for Customers: What’s In It for Them?

Customer adoption is often a hurdle when implementing new, innovative insurance products and services. So how can carriers give enough incentive to achieve scale, without giving it all away?

Exploring product design to support real-time information, lifestyle discounting, device uptake, emergency support and additional services

Maximizing What You’ve Got: Ransacking the Data Warehouse

Exploring the various data sources available for carriers to utilize across the lifecycle. From historical data to publicly available data, and everything in between – how can you repurpose and manipulate this to automate processes, uncover greater insights and more.

Networking Break
Lifecycle Journey Mapping and Designing an Outstanding Customer Experience

Time to tear the map up and start again?

Improve channel efficiency and customer experience by mapping out your customers’ interactions to gain a better understanding of what it’s like to be a customer of your company!

Uncover the major pain points and bottlenecks throughout the value chain, process of duplication and inconsistent channels to find both quick wins for a better experience and design a holistic omnichannel experience.

Make it Easier to Win: Customer-Centric Product Onboarding

How to design streamlined onboarding into your product to increase loyalty, minimize churn and offer real engagement.

Critically assess policy purchase questionnaires and language to streamline the process, reconsidering every item of data: is it absolutely necessary, and can it be taken from a source other than the customer?

External Data Sources: What's Available to You?

How to capture and utilize customer submitted data effectively

Use social media data and other external data to pre-populate certain information, delivering a more customer friendly underwriting process

Discover the strategies to marry internal data with unstructured, external data to fully realize the capabilities of AI

Day 2: November 29th, 2018
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
Claims: Delivering at the Moment of Truth

As the sole moment of delivery on a promise, claims are where the customer experience is made or lost. With sky-high expectations set by other industries, seamless, customer-centric efficiency is what all carriers strive for.

Identify opportunities to transform the claims experience, from automated FNOL, self-service claims, digital apps and dynamic communication throughout the claims process.

The New Wave of Insurance Products

In a sea of connected technologies, high customer expectations & increasing competition, where should you focus to create world beating products?

Emerging risks such as cyber, IoT, on-demand, shareable economy, flexible policies, what will insurance look like in the future?

Turning Data to Value: AI, Analytics and Actionable Insights

The Innovation & application of AI is emerging in all types of Insurance product lines & functions – how can this be brought together internally to direct business strategy, improve management reporting, actuarial analysis and pricing structure?

Networking Break
Omnichannel Communication Strategies

Integrating digital communication channels to ensure a consistent and personalized customer experience, eliminating duplication and inefficiency to maximize convenience and preferences.

We’re exploring the traditional and digital channels, identifying strategies to know what is necessary for your customer base and tools to integrate them effectively.

Incremental Product Portfolio Innovation

Don’t throw the baby out with the bathwater – can your current portfolio be built on? Achieving dual speed innovation and new products and incremental additions to existing products to reduce risk and increase engagement.

Explore the data and technologies available to add in to existing products, such as incorporating a discount for the use of a safety device.

Enabling Automation: The Tech and Data Required to Achieve Truly Seamless Processes

Building a foundation of integrated systems and data to enable automated and efficient processing across the value lifecycle and between policy, claims, payment and other systems.

With the introduction of customer-submitted data, desk-based estimation, self-service claims, policy portals and more, how can this consistency be retained for the long-term?

Networking Lunch Break
Value Added Services & Going the Extra Mile

Supporting your customers & building relationships through value added services – what are your options?

Consider the opportunities to provide value to your customers lives, utilizing risk expertise, partnerships with trusted providers to streamline services or other value to build a strong relationship with each customer.

Regulation: Getting Product Transformation Off the Ground at Scale, With Speed

Understand how current the regulatory environment supports product innovation, with a focus on:

  • Continual improvement
  • Product stress testing
  • Management oversight & relationship monitoring
Customer Data Privacy and Security

Carriers have always held a substantial amount of customer data, however in an age of real-time, individual data, unstructured video and imagery and significant data breaches, customer data security has become an integral piece of the adoption and trust puzzle.

Develop a holistic data strategy to ensure all data is secure and communicate it effectively to inspire trust and confidence organization-wide.

Networking Break
The New Normal: Customer Expectations and Planning for the Future

Understand generational customers, their behaviours and demands – plus let’s explore what millennials want from their insurance provider!

As customer expectations change, what opportunities are there for engagement in a connected world or to white label as carriers start to compete with non-carriers for business.

Highlighting the New Kids on the Block

InsurTech companies are transforming insurance relationships & product development. Hear from new types of insurance product developers and how they can bring new flavour to your portfolio.

Consider the changing trends across customer bases and product portfolios to inform how insurance products must transform to keep up with changing risks.

Unlock Transformative Change Across Insurance by Leveraging Automation at Scale

Discover the new technologies such as robotics, virtual agents, machine learning and natural language classification that are driving automation and augmentation of insurance industry processes

Day 3: November 30th, 2018
Deep Dive Workshops

Workshops on Day 3 allow attendees to dig deeper into specific areas of interest and bring questions from the first two days of the conference. Facilitated by industry experts, come armed with opinion and discuss these multi-layered issues with your peers.

Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

End of Conference

How Personalized Product, Seamless Engagement & Connected Technologies Converge to Create Value for Carriers & Customers

In the modern Insurance landscape, carriers must design and deliver products that seamlessly integrate with customers lives, to ultimately reduce risk in a hyper-connected environment.

With a dedicated focus on how to transform product development & customer engagement, Connected Insurance USA brings together insurance executives from across the full innovation ecosystem to explore how to transform product development & customer engagement - delivered with a seamless technology foundation.

Register Now

Save $500 with our Pre-Launch discount. Expires in 13 days

Day 1: November 28th, 2018
Keynote: The Connected Lifestyle: What Role Can Insurance Play?
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
What do Customers Really Want?

How to understand the modern customer’s demands to tailor your insurance product, experience and engagement.

Get practical strategies to engage customers and integrate the authentic voice of the customer into every decision made under your roof.

Product Innovation Motivation: What's In It For Us?

After centuries of product-led development, why would insurance carriers want to change their product portfolio?

Uncover the variety of motivations and benefits of transforming the definition of an “insurance policy”, including increased customer engagement, behavior modification, data collection and reduced risk

Internal Tech Foundations That Support the New Connected Landscape

Given the revolution underway in Insurance, how can you structure & future proof technology investment to support the needs of the modern insurer?

From systems integration, data storage & analytics to digital transformation – what’s needed?

Networking Lunch Break
Customer Personalization and Segmentation

Get tools to identify customer segments and define their preferences to create products, services and communications to meet their needs.

Utilize various data sources to understand customer behaviour, risk and habits in order to offer relevant products and valuable services – ultimately winning and retaining a loyal customer base for the long-term future.

Defining Value for Customers: What’s In It for Them?

Customer adoption is often a hurdle when implementing new, innovative insurance products and services. So how can carriers give enough incentive to achieve scale, without giving it all away?

Exploring product design to support real-time information, lifestyle discounting, device uptake, emergency support and additional services

Maximizing What You’ve Got: Ransacking the Data Warehouse

Exploring the various data sources available for carriers to utilize across the lifecycle. From historical data to publicly available data, and everything in between – how can you repurpose and manipulate this to automate processes, uncover greater insights and more.

Networking Break
Lifecycle Journey Mapping and Designing an Outstanding Customer Experience

Time to tear the map up and start again?

Improve channel efficiency and customer experience by mapping out your customers’ interactions to gain a better understanding of what it’s like to be a customer of your company!

Uncover the major pain points and bottlenecks throughout the value chain, process of duplication and inconsistent channels to find both quick wins for a better experience and design a holistic omnichannel experience.

Make it Easier to Win: Customer-Centric Product Onboarding

How to design streamlined onboarding into your product to increase loyalty, minimize churn and offer real engagement.

Critically assess policy purchase questionnaires and language to streamline the process, reconsidering every item of data: is it absolutely necessary, and can it be taken from a source other than the customer?

External Data Sources: What's Available to You?

How to capture and utilize customer submitted data effectively

Use social media data and other external data to pre-populate certain information, delivering a more customer friendly underwriting process

Discover the strategies to marry internal data with unstructured, external data to fully realize the capabilities of AI

Register Now

Save $500 with our Pre-Launch discount. Expires in 13 days

Day 2: November 29th, 2018
Customer Engagement: Attract, Engage, Delight
Connected Product Development
Technology At The Connected Foundation
Claims: Delivering at the Moment of Truth

As the sole moment of delivery on a promise, claims are where the customer experience is made or lost. With sky-high expectations set by other industries, seamless, customer-centric efficiency is what all carriers strive for.

Identify opportunities to transform the claims experience, from automated FNOL, self-service claims, digital apps and dynamic communication throughout the claims process.

The New Wave of Insurance Products

In a sea of connected technologies, high customer expectations & increasing competition, where should you focus to create world beating products?

Emerging risks such as cyber, IoT, on-demand, shareable economy, flexible policies, what will insurance look like in the future?

Turning Data to Value: AI, Analytics and Actionable Insights

The Innovation & application of AI is emerging in all types of Insurance product lines & functions – how can this be brought together internally to direct business strategy, improve management reporting, actuarial analysis and pricing structure?

Networking Break
Omnichannel Communication Strategies

Integrating digital communication channels to ensure a consistent and personalized customer experience, eliminating duplication and inefficiency to maximize convenience and preferences.

We’re exploring the traditional and digital channels, identifying strategies to know what is necessary for your customer base and tools to integrate them effectively.

Incremental Product Portfolio Innovation

Don’t throw the baby out with the bathwater – can your current portfolio be built on? Achieving dual speed innovation and new products and incremental additions to existing products to reduce risk and increase engagement.

Explore the data and technologies available to add in to existing products, such as incorporating a discount for the use of a safety device.

Enabling Automation: The Tech and Data Required to Achieve Truly Seamless Processes

Building a foundation of integrated systems and data to enable automated and efficient processing across the value lifecycle and between policy, claims, payment and other systems.

With the introduction of customer-submitted data, desk-based estimation, self-service claims, policy portals and more, how can this consistency be retained for the long-term?

Networking Lunch Break
Value Added Services & Going the Extra Mile

Supporting your customers & building relationships through value added services – what are your options?

Consider the opportunities to provide value to your customers lives, utilizing risk expertise, partnerships with trusted providers to streamline services or other value to build a strong relationship with each customer.

Regulation: Getting Product Transformation Off the Ground at Scale, With Speed

Understand how current the regulatory environment supports product innovation, with a focus on:

  • Continual improvement
  • Product stress testing
  • Management oversight & relationship monitoring
Customer Data Privacy and Security

Carriers have always held a substantial amount of customer data, however in an age of real-time, individual data, unstructured video and imagery and significant data breaches, customer data security has become an integral piece of the adoption and trust puzzle.

Develop a holistic data strategy to ensure all data is secure and communicate it effectively to inspire trust and confidence organization-wide.

Networking Break
The New Normal: Customer Expectations and Planning for the Future

Understand generational customers, their behaviours and demands – plus let’s explore what millennials want from their insurance provider!

As customer expectations change, what opportunities are there for engagement in a connected world or to white label as carriers start to compete with non-carriers for business.

Highlighting the New Kids on the Block

InsurTech companies are transforming insurance relationships & product development. Hear from new types of insurance product developers and how they can bring new flavour to your portfolio.

Consider the changing trends across customer bases and product portfolios to inform how insurance products must transform to keep up with changing risks.

Unlock Transformative Change Across Insurance by Leveraging Automation at Scale

Discover the new technologies such as robotics, virtual agents, machine learning and natural language classification that are driving automation and augmentation of insurance industry processes

Register Now

Save $500 with our Pre-Launch discount. Expires in 13 days

Day 3: November 30th, 2018
Deep Dive Workshops

Workshops on Day 3 allow attendees to dig deeper into specific areas of interest and bring questions from the first two days of the conference. Facilitated by industry experts, come armed with opinion and discuss these multi-layered issues with your peers.

Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

End of Conference

Don't miss out - register now

Only 13 days left to save $500 with our Pre-Launch discount. Don't miss out!