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Customers expect their interactions with companies to meet and even exceed their expectations. This means that insurers are now looking to new forms of engaging, delighting and retaining their customers.

From creating integrated omnichannel customer journeys to leverage tech innovations and influencing internal decision making, insurance carriers are under a huge pressure to reinvent insurance customer experience.

At the Insurance Nexus Customer Engagement Summit, join over 150 insurance visionaries and leaders to gain both inspiration and practical tools for immediate implementation from innovative case studies.

2016 Speakers Include:

Jon Ritchie

American Integrity Insurance Company

Senior Vice President, Corporate & Business Development

Emily Hathcoat


Vice President, Marketing

Bradley Pitts


Regional Head of Customer Insights, The Americas

Scott McLaren


Chief Marketing Officer

Barbara Ernst


Vice President, Marketing

Rahim Rajpar

John Hancock

VP, Strategy & Business Development

Michelle Batten


Director, Emerging Channel Strategy & Programs

Rob Trube


Executive Director, Marketing & Communications

John Dunton

Erie Mutual

President & Chief Executive Officer

JJ Carroll

Swiss Re

SVP, Head of New Solutions Group Strategy D&R

Carl Lambert

The Cooperators

Vice President, National P&C Business Intelligence

Stephani Estes


Vice President, Digital Strategy and Implementation Director

Attract, Engage, Delight:

  • Deliver outstanding customer experience – transform your marketing, sales, operations and claims to meet and exceed your customers’ expectations with simple, relevant and transparent products and services
  • Burden-free, value-adding and engaging omnichannel journey – integrate cross-channel experiences, deliver consistent brand messaging and engaging, build tailored journeys throughout the lifecycle to ensure your customer will never need to repeat himself again!
  • Overcome internal barriers to customer success – learn how to strength ties between the customer and the business, ensure C-Level buy-in and influence key stakeholders to ensure customer-centric decision-making processes
  • Data is the new oil! Start transforming your data into business revenue – build customer engagement, attract and retain your best clients and boost retention with improved customer tracking and single customer view
  • The future of insurance. Capitalizing on new technologies and innovations – respond to evolving customer and business needs with cost-effective, experience-enhancing new technologies, social media and digital innovations

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Bringing Marketing and Operations Together – This Summit is a Must Attend For:

Join this Unparalleled Networking Opportunity as Claims and Technology Come Together

  • C-LEVEL EXECUTIVES: Chief Marketing Officer, Chief Customer Officer, Chief Operations Officer, Chief Strategy Officer, Chief Innovation Officer, Chief Data Officers, Chief Executive Officer
  • MARKETING: Branding, CRM, Communications, Online and Mobile Channels, Content Marketing, Social Media, Omnichannel Strategy
  • CUSTOMER: Customer Engagement, Customer Insights, Customer Experience, Customer Loyalty
  • OPERATIONS: Customer Service, Contact Centre, Payments
  • SALES & BUSINESS DEVELOPMENT: Distribution, Channels, Agent, Brokers, Acquisition
  • DATA & ANALYTICS: Predictive Data, Customer Behaviour, Customer Analytics

Why You Cannot Afford to Miss this Summit:


Uniting marketing, analytics experts, operations and more, with insurtech Focusing on the core areas that are set to drive the most impact on customer experience, plus representation from innovative start-ups, you'll get to rub shoulders with the people who are truly transforming our industry


Walk away with step by step, practical strategies This event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization, from setting your strategy to successful actions driving customer engagement


Learn from the best Bringing together the innovators, industry leaders and customer experience gurus from across the country to this conference to provide you with best practice and innovative strategie


Unparalleled speaker line-up Bringing together executives from marketing, digital, insights and customer experience from insurance carriers across the USA along with innovative experts and out of industry innovators


Guaranteed to deliver on learning and networking You can trust Insurance Nexus. For over 5 years now we've been a hub for the highest echelons of the insurance industry

What our Delegates are saying

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown