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Marketing, Innovation and Distribution Under One Roof!

Join the only event bringing a variety of insurers, from P&C, Life & Health to Commercial insurance, to focus exclusively on building lifetime customer engagement. From creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making, this is a meeting you cannot afford to miss it!

Latest Updates:

  • New Speaker Announced: Neal Rideout (Vice President - Auto Insurance Experience, USAA) and Claire Burns (Chief Customer Officer, MetLife) will be joining the discussions! Check the full speaker line-up here
  • Marketing, Operations and Claims Transforming Customer Engagement! Insurance carriers such as Pure Insurance, American Family Insurance, Green Shield Canada, OTIP and Utica National Insurance are bringing their teams to make the most of the Customer Engagement Summit. Interested in bringing your team? Contact Mariana Dumont for group rates
  • Get ready to build the insurance ecosystem: Ecrion, Roost, Bolt and Pitney Bowes have joined the team of partners supporting the only conference exclusively focus on insurance customer experience! Find out how to become a sponsor or exhibitor now.
  • Why you cannot miss this event: Customers' needs and expectations are changing fast. The insurance industry has the chance to re-think how to deliver against those needs, and the Customer Engagement Summit is a terrific place to learn, share, and get smarter. We are all focused on how to create more value for our customers at a time when their expectations are set by the best of their consumer experiences. John H Bell, Vice President of Enterprise Digital Marketing, Travelers. Register Now!

Over 160 Delegates Attending – Check the Companies Recently Registered!

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Insurance Leaders and Digital Innovators Take the Stage:

John H Bell
John H Bell

Travelers

Vice President of Enterprise Digital Marketing

Neal Rideout
Neal Rideout

USAA

Vice President - Auto Insurance Experience

Brent Korte
Brent Korte

Ameritas

SVP Chief Marketing Officer

Emily Hathcoat
Emily Hathcoat

CNA Insurance

Vice President of Corporate Marketing and Advertising

Emily Hathcoat
Claire Burns

Metlife

Chief Customer Officer

Lisa Woznica
Lisa Woznica

Wawanesa

Vice President Customer Experience

Douglas Turk

JLT Group

Chief Marketing Officer

Damion Harris

CNO Financial Group

Sr. Director, Marketing & Data Analytics

Lori Nitschke

Marsh

Chief Marketing Officer

Andrei Utkin

Insureon

Chief Marketing Officer

Shelly Habecker

Swiss Re

Consumer Content and Engagement Specialist

Katherine Frattarola

PURE Group of Insurance Companies

Chief Marketing Officer

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Key themes in the agenda include:

  • Deliver an outstanding customer experience – transform your marketing, sales, operations and claims to meet and exceed your customers’ expectations with simple, relevant and transparent products and services
  • Create Burden-free and engaging omnichannel journeys – integrate cross-channel experiences, build self-serve capabilities and tailored journeys throughout the lifecycle to ensure your customer will never need to repeat themselves again!
  • Overcome internal barriers to customer success – strengthen ties between the customer and the business, ensure C-Level buy-in and influence key stakeholders to ensure customer-centric decision-making processes
  • Data is the new oil! Start transforming your data into business revenue – attract your best clients and boost retention with improved customer tracking and single customer view
  • Capitalize on new technologies and innovations – respond to evolving customer and business needs with cost-effective, experience-enhancing new technologies, social media and digital innovations
  • Thrive and Succeed in Distribution Channel Disruption – understand the tools necessary to integrate new disruptive channels and create a successful distribution strategy

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Bringing Marketing and Operations Together – This Summit is a Must Attend For:

  • C-LEVEL EXECUTIVES: Chief Marketing Officer, Chief Customer Officer, Chief Operations Officer, Chief Strategy Officer, Chief Innovation Officer, Chief Data Officers, Chief Executive Officer
  • MARKETING: Branding, CRM, Communications, Online and Mobile Channels, Content Marketing, Social Media, Omnichannel Strategy
  • CUSTOMER: Customer Engagement, Customer Insights, Customer Experience, Customer Loyalty
  • OPERATIONS: Customer Service, Contact Centre, Payments
  • SALES & BUSINESS DEVELOPMENT: Distribution, Channels, Agent, Brokers, Acquisition
  • DATA & ANALYTICS: Predictive Data, Customer Behaviour, Customer Analytics

Why You Cannot Afford to Miss the Only Customer-Driven Event for Insurers in 2017

1

Uniting marketing, analytics experts, operations and more, with insurtech: bringing together executives from marketing, digital, insights and customer experience from insurance carriers across the USA along with innovative experts and out of industry innovators to focus on the core areas that are set to drive the most impact on customer experience

2

Walk away with step by step, practical strategies: this event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization. From setting your strategy to successful actions driving customer engagement

3

Meet Valuable Contacts to Grow Your Network: With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet your peers and build your network

4

Keep up to date with the technologies driving customer engagement. Master strategies for implementing the latest technologies having a profound effect on customer experience

5

Get ready to build the insurance ecosystem. Onsite will be some of the best tech minds of the business, ready to help you identify key areas to drive customer engagement, including IoT, artificial intelligence and chatbots

What our Delegates are saying

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription