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Practical Engagement Strategies to Serve the Modern Customer

Join the only event focusing exclusively on building lifetime customer engagement. From creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making, this is a meeting you cannot afford to miss!

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Insurance Customer Engagement Europe is the must-attend event for those charged with improving customer-engagement within marketing, digital, technology, data, IT, customer experience and operational teams. This high-level summit will bring over 150 C-level executives to discuss the transformative shifts in the insurance industry, from creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making.

  • C-Level: Chief Digital Officer, Chief Marketing Officer, Chief Customer Officer, Chief Information Officer, Chief Technology Officer, Chief Data Officer, Chief Analytics Officer, Chief Operations Officer, Chief Executive Officer
  • Analytics: Head of Analytics, Head of Insights, Head of Business Intelligence, Head of Management Information, Head of Information
  • Data: Head of Data, Head of Data Management, Head of Data Governance, Head of Data Security, Head of Data Science, Head of Customer Data
  • Technology: Head of IT, Head of Digital, Head of Technology, Head of Architecture
  • Business Departments: Head of Marketing, Head of Customer, Head of Brand

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Key themes in the agenda include:

  • Case Studies of Practical Engagement Strategies: Demonstrate effective content that increases and sustains engagement
  • Implement Effective Data Management & Create The Single Customer View to define your target market and their profiles. Use this data to serve the customer accurately and uniquely, lifting retention rates and building customer loyalty
  • Tackle Technological Choice: Prioritising the ‘right’ choices for your company will raise internal efficiencies and serve the modern customer more appropriately- Big Data analytics and AI will form focusses
  • Company Culture: Raise customer-centricity within your organisation and stand out from the crowd
  • Collaborate & Inspire: Now is the time not to stand still but collaborate wisely with the game-changers. Inspire the industry around you by serving the modern customer, the modern way

Why You Cannot Afford to Miss the Only Customer-Driven Event for Insurers in 2018

1

Uniting marketing, analytics experts, operations and more, with insurtech: bringing together executives from marketing, digital, insights and customer experience from insurance carriers across Europe along with innovative experts and out of industry innovators to focus on the core areas that are set to drive the most impact on customer experience

2

Walk away with step by step, practical strategies: this event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization. From setting your strategy to successful actions driving customer engagement

3

Meet Valuable Contacts to Grow Your Network: With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet your peers and build your network

4

Keep up to date with the technologies driving customer engagement. Master strategies for implementing the latest technologies having a profound effect on customer experience

5

Get ready to build the insurance ecosystem. Onsite will be some of the best tech minds of the business, ready to help you identify key areas to drive customer engagement, including IoT, artificial intelligence and chatbots

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

How can you get involved?

Position yourself as an industry thought leader by speaking in front of your peers and networking with like-minded professionals.

To learn more, contact me:

Graham Proud

Graham Proud

Project Director
Insurance Nexus

Phone: +44 (0) 207 375 7221

Email: gproud@fc-bi.com

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown