Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

Uniting Marketing, Digital & Technology Leads to Maximise Effective Customer Engagement With The Modern Client

Join the only event focusing exclusively on building lifetime customer engagement. From creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making, this is a meeting you cannot afford to miss!

It cannot be denied that the insurance industry is entering an age of disruption and digital transformation seeking to serve a more demanding customer than ever before. Hear from the leading insurance companies from across Europe as they reveal with practical examples how they have managed increased engagement; addressing internal cultural shifts, content development and the adoption of new technologies and processes. We have a breadth of expertise entering the conversation hearing from CDOs, Chief Customer Officers, Marketing Directors and Technology Leads. Make sure your voice is heard, and take away vital implementation advice.

Latest Updates:

  • New Speakers This Week! Annika Bäcker, Head of Marketing, Zurich, Isabelle Conner, Group Chief Marketing & Customer Officer, Generali & Steven Zuanella, Group Chief Digital Officer, RSA. We are attracting the best speakers from across Europe for this truly international event. Check out the speaker page for the latest list!
  • New Registrants This Week: Join C-Level executives from insurance companies across the continent. Amongst this week’s registrants, Vice President, Property & Specialty Underwriting, Swiss Re; Senior Underwriter, Great American; as well as group delegations from IF P&C and Cigna
  • Leading Case Studies Announced: Join to hear how Stefan M. Knoll, CEO & Founder, Deutsche Familienversicherung created the first all-digital insurance company in Germany
  • Did you know we are currently running a huge discount for conference passes? Book now to save hundreds of £££! Visit the purchase page for more details.
  • Are you part of a European Insurance Company? Do you have a case study to share? Contact me directly to discuss and be part of this exciting event in June! Graham Proud, Project Director: graham.proud@insurancenexus.com

Sample of 2018 Attendees So Far...

  • AVIVA
  • Achmea

Pan-European Insurance trailblazers! Hear from 30+ Insurance Company Speakers This June…


Monika Schulze LINKEDIN TOP INFLUENCER
Monika Schulze

Zurich

Global Chief Marketing Officer

Steven Zuanella DRIVING GROUP STRATEGY
Steven Zuanella

RSA

Group Chief Digital Officer

Robin Gibson AWARD-WINNING MARKETEER
Robin Gibson

Wesleyan

Group Head of Marketing

Alasdair Stewart CASE STUDY PRESENTATION
Alasdair Stewart

AXA Insurance

Marketing and Communications Director

Isabelle Conner Global Change Agent
Isabelle Conner

Generali

Group Chief Marketing & Customer Officer

Gary Hueting BIA AWARD WINNER
Gary Hueting

Co-Op Insurance

COO

Dylan Bourguignon INNOVATIVE START-UP
Dylan Bourguignon

So Sure

CEO

Stefan M. Knoll GERMAN CASE STUDY
Stefan M. Knoll

Deutsche Familienversicherung

CEO & Founder

Carlo Nebuloni CHAMPION OF CUSTOMER-CENTRICITY
Carlo Nebuloni

AXA UK&I

Transformation Director

Al Hadfield DRIVING TRANSFORMATIONAL CHANGE
Al Hadfield

Cardif Pinnacle

COO

Philipp End DIGITAL EXPERT
Philipp End

Munich Re

Digital Content Strategist

Annika Bäcker BRAND & MEDIA STRATEGIST
Annika Bäcker

Zurich

Head of Marketing

Don't miss out - register now

Claim your space before we sell out- Gain full access to all conference sessions and networking opportunities

The Chief Drivers of Change Are Coming!

Insurance Customer Engagement Europe is the must-attend event for those charged with improving customer-engagement within marketing, digital, technology, data, IT, customer experience and operational teams. This high-level summit will bring over 150 C-level executives to discuss the transformative shifts in the insurance industry, from creating integrated omnichannel customer journeys to leveraging tech innovations and influencing internal decision making.


Graphic; Chief Marketing Officer; Chief Digital Officer; Chief Technology Officer; Chief Customer Officer; Head of Customer Engagement; Head of Customer Experience; Chief Operations Officer; Chief Information Officer; Chief Data Officer; Head of IT; Head of Analytics

Don't miss out - register now

Claim your space before we sell out- Gain full access to all conference sessions and networking opportunities

The Industry’s Chosen Themes:

  • Seamless Customer Journey - Total Analysis: Hear from leading EU Insurance Companies on how they see the customer journey. Areas of improvement, technological investment, digitisation and innovation. This is a must see section of the agenda!
  • Implement Effective Data Management & Create The Single Customer View to define your target market and their profiles. Use this data to serve the customer accurately and uniquely, lifting retention rates and building customer loyalty
  • Tackle Technological Choice: Prioritising the ‘right’ choices for your company will raise internal efficiencies and serve the modern customer more appropriately- Big Data analytics and AI will form focusses
  • Company Culture: Raise customer-centricity within your organisation and stand out from the crowd
  • Collaborate & Inspire: Now is the time not to stand still but collaborate wisely with the game-changers. Inspire the industry around you by serving the modern customer, the modern way
  • Case Studies of Practical Engagement Strategies: Demonstrate effective content that increases and sustains engagement

Why You Cannot Afford to Miss the Only Customer-Driven Event for Insurers in 2018

1

Uniting marketing, analytics experts, operations and more, with insurtech: bringing together executives from marketing, digital, insights and customer experience from insurance companies across Europe along with innovative experts and out of industry innovators to focus on the core areas that are set to drive the most impact on customer experience

2

Walk away with step by step, practical strategies: this event gives you tools, tips and tricks from case studies across the industry for immediate implantation in your organization. From setting your strategy to successful actions driving customer engagement

3

Meet Valuable Contacts to Grow Your Network: With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet your peers and build your network

4

Keep up to date with the technologies driving customer engagement. Master strategies for implementing the latest technologies having a profound effect on customer experience

5

Get ready to build the insurance ecosystem. Onsite will be some of the best tech minds of the business, ready to help you identify key areas to drive customer engagement, including IoT, artificial intelligence and chatbots

Don't miss out - register now

Claim your space before we sell out- Gain full access to all conference sessions and networking opportunities

Formulate Your Complete Customer Engagement Transformation Strategy, Get Insight On:



How Can You Get Involved?

Position yourself as an industry thought leader by speaking in front of your peers and networking with like-minded professionals.

To learn more, contact me:

Graham Proud

Graham Proud

Project Director
Insurance Nexus

Phone: +44 (0) 207 375 7221

Email: graham.proud@insurancenexus.com

Don't miss out - register now

Claim your space before we sell out- Gain full access to all conference sessions and networking opportunities