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The only conference providing strategic insights and focused case studies to fuel your AI capabilities

08:30 - 09:00
Live Polling Session: Everyone Is Talking About AI — But Let’s Pin Point the Reality in the Insurance Sector

Artificial Intelligence seems to be the buzzword du jour for organisations, but does it even exist yet? This dynamic live polling session will help you understand the different AI definitions and what your peers understand by AI

Realising the Promise of AI
09:00 - 09:30
Time for You and AI to Cash In – Define the Organisational Structure, Data Governance and Technological Investments to Commoditise Everything with AI
  • Discuss the different organisational structures available to leverage AI across all silos. Are we going to need new job titles such as Chief AI Officers?
  • Assess the relevance of AI to your most important business outcomes and how it can fuel new data-driven capabilities, as well as in relation to specific operational and IT challenges
09:00 - 09:30
Seize the Opportunity and Solve Real-World Business Problems by Ensuring Stakeholder Buy-in
  • Manage stakeholders’ expectations and don’t get sucked in by what is ‘shiny and new’ - identify the technology, processes and skills that are right for your business and define the right strategy to ensure organisation-wide adoption
  • Crawl, walk, run: find the quick wins to get executive buy-in by showing how AI and machine learning immediately improve business and customer experience KPIs
09:00 - 09:30
The Human Behind the Machine – Attract the Talent You Need to Drive AI Whilst Getting Your Workforce on Board
  • Discover how insurers are transforming existing processes in a way that doesn’t disengage people and that keeps them motivated to navigate the uncertain AI reality
  • What skills will be of the highest importance for future analytics teams, and how should the industry prepare for this?
09:00 - 09:30
Interactive Panel Discussion: A Calculated ‘Leap of Faith’ – Learning How to Take Risks as a Risk-Averse Industry
  • The gap between ambition and execution is large at insurance organisations. Without text books or guides, how insurers can decide which technologies and methodologies to use without knowing how they will perform?
  • Discover the technology and human power you will need to transform your organisation into an Agile insurer
09:00 - 09:30
Morning Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Transform Ambition into Reality - How to Scale Economically to Meet Volume and Customer-Experience Demands
  • Develop agile, proof-of-concept models and establish value quickly to stay ahead of your competition
  • Hear case studies on how to scale-up from the bench to a pilot plant, and from the pilot plant to the full-scale process
  • Discover how the structure of your department can impact the value you add as well as your pace of change and implementation
09:00 - 09:30
Managing Multiple Goals - Efficiently Working with IT Whilst Driving Change into Core Business Areas
  • With companies still overcoming legacy data-silo issues, competing for internal resources can be a daunting task. Set up a winning strategy to successfully establish your data infrastructure with (or without) IT support, and let your data science team perform wonders
  • Build a bridge between technology and business goals to drive your AI plans off the ground
09:00 - 09:30
Limited Resources, Unlimited Opportunities: Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend on, maximise the outcome of investment to ensure long-term, continuing analytics success
  • Align resource allocation to long-term organisational goals to define investment priorities, including technology, training, staff and more
  • Make every operational plan matter: build a change-management plan that ensures revenue growth and better business performance
09:00 - 09:30
Interactive Panel Discussion: Move Beyond the Hype and Prepare for the Next Generation of Advanced Analytics
  • What are the key challenges stopping insurers driving organisation-wide AI?
  • Many insurers are still struggling with digital transformation and overcoming legacy systems issues, so how should they approach this new challenge and become AI-driven organisations?
09:00 - 09:30
Lunch and Enhanced Networking with Brella Lounge

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
The Transformative Power of Automation
09:00 - 09:30
Automation Success Stories
09:00 - 09:30
Accelerate Underwriting: Switch to the Next Gear in Automation
  • Understand which types of risk can easily be automated, including the acceptance criteria, accelerating onboarding processes and improving your competitive advantage by building a faster response to market
  • Utilise unstructured data from a wide variety of sources, such as social media, IoT, external sensor data, videos and more, to improve your pricing capabilities
  • Discover the impact of automation and machine learning on talent and work-force effectiveness. What would be the new role of underwriters?
09:00 - 09:30
Fast-track Claims Handling: Make Automated Claims Work for You
  • Listen to practical examples of using machine learning to speed up claims process. See how insurers are already using images, sensor data and historical data to assess severity of damages and predict repair costs
  • Put the customer experience front and centre: reduce claims processing time, remove duplication of information and rapidly pay out straightforward claims
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are in play within your claims department
09:00 - 09:30
Detect, Analyse and Reduce Fraud Through Intelligent Automation
  • Listen to practical insights from insurers deploying intelligent automation to enhance fraud prevention and detection in underwriting and claims
  • Cost and time savings: Optimise available resources by accurately combatting fraud and reducing time wasted on false positives
  • Reduce human error: Uncover complexities and nuances within claims that may be missed by even the most experienced claim adjusters
09:00 - 09:30
Interactive Panel Discussion & Campfire Session:

In this dynamic and interactive session, you will hear some of the continuous development scenarios and lessons learned from insurance companies at the forefront of business automation, including:

  • How to avoid the ‘could have, would have, should have’ post-automation roll-out?
  • Discussion of lessons learned and what could be done differently if you had a second pass at your automation project

You will also have the opportunity to share your stories and lessons, as well as hear exclusive insights from your peers and colleagues as part of our campfire session

09:00 - 09:30
Afternoon Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Focused Workshops:
Three different case studies in short presentations followed by hands-on exercises
09:00 - 09:30
The Roadmap to Achieve RPA at Scale
  • Discover how to establish the right process for identifying opportunities, which technologies to apply, and the best operating model for engaging both IT and business leaders
  • Use the right solution at the right time! Explore the areas where automation will drive maximum value in insurance and understand which activities and processes can be automated and, more importantly, how can you extract value from that automation
Looking Past AI and Towards Intelligent Automation - Actionable, Applicable and Achievable
  • While automating simple, repetitive processes through robotic process automation is common, many leaders are still grappling with how and where to extend into intelligent automation
  • The evolution of process automation: learn the steps you can take to move beyond basic robotics to intelligent interaction and realise automation's enterprise-wide potential
Connecting the Dots – Combine Your Data and AI capabilities to Optimise Customer Experience
09:00 - 09:30
Become an AI-Centric Insurance Company: How AI Can be More Data-Centric and Predictive, Impacting Actuarial Processes and Pricing
  • Uncover the strategies to marry internal data with unstructured, external data to fully realise the capabilities of AI
  • Learn how AI can deliver more accurate and effective reporting tools that can revolutionise your company’s strategy, improving actuarial analysis and pricing structure
  • Use AI to evaluate your organisation across the marketplace, its performance, and its predictive value, ensuring profitability and competitive advantage
09:00 - 09:30
Build the Insurance Experience of the Future: Connected, Digital and Personalised
  • Employ IoT, AI, advanced analytics and new technology to update your services and deliver real-time risk mitigation in addition to a claims service that exceeds the modern customer’s expectations
  • Innovate beyond the reduced premium model and develop insurance services based on real-time data; leverage customer insights that drive direct acquisition and loyalty by differentiating your offering from competitors’
09:00 - 09:30
Artificial Intelligence to Boost Customer Engagement
  • Unlock powerful data analytics that provide a wealth of information regarding your customer base: customer buying trends, policyholder claims history, patient medical profiling, financial and sales reporting
  • Manage structured and unstructured data and maximise the value it can add to your business, including integrating new products and personalised services into your platform through active APIs
09:00 - 09:30
Deliver an Outstanding Customer Experience in a Post-GDPR Reality
  • Fast-forward into the future after almost 6 months in a post-GDPR world – what have been the key challenges insurers are facing to ensure their AI projects are GDPR- compliant?
  • Can insurers use GDPR as a strategy to drive enhanced customer experience?
  • Rethink the value of data exchange as a driver for enhanced customer experience and enable growth and innovation within your organisation
09:00 - 09:30
Interactive Panel Discussion: The Future of Insurance – From Tech Giant to InsurTech Competition, Where Should You Look for Survival?
  • Digitisation is radically reordering traditional industry boundaries. From Fintech and Insurtech to digital giants such as Amazon and Google, what will it take to play offense and defence in tomorrow’s ecosystems?
  • Envision the disruptive power of automated machine learning and its impact on traditional insurance models
  • Real-time risk assessments - The world we now live in is ubiquitously connected through mobile devices and other internet of things competencies. From on-demand insurance products to near real-time, or real-time risk assessments, discuss the key attributes of the successful insurers of the future
09:00 - 09:30
Morning Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Live Polling Session: Future Growth Relies on Competitiveness, Agility and Innovation – But How?

Is your organisation agile enough to survive the current pace of innovation? How many ‘innovative’ projects never really left the paper? This session will help you test the water and assess how competitive your organisation actually is in today’s market

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
AI-Driven, Customer-Led – Success Stories
09:00 - 09:30
Empower Your Customer! Give Your Clients Control Over Their Own Claims
  • Listen to case studies from insurers that are using AI to deliver claims self-service, allowing the customers to engage when and where they need, improving convenience and flexibility
  • Transform your business, empower your customers and use the skills of your staff more constructively
  • Lay the foundation for a successful digital self-service platform, connecting knowledge across platforms and gathering intelligence to build out the experience across all devices types
09:00 - 09:30
Low-Touch Underwriting – When Business Efficiency Translates into Improved Customer Experience
  • Use social media data and other external data to pre-populate certain information, delivering a more customer friendly underwriting process
  • No prodding and poking your customer! How can we replace part of the underwriting form with advanced analytics, predictive modelling, and other information that is more quickly accessible?
09:00 - 09:30
The Analytics Imperative: Leverage Data to Engage and Retain Customers
  • Segment and personify your customers using data on demographics, lifestyles, values and behaviour for marketing, acquisition, engagement, predictive modelling and customer-service applications
  • Use advanced analytics to impact customer experience and improve retention, by developing a digital ecosystem of services that go beyond insurance
09:00 - 09:30
Explore the Real Time Future of Underwriting & Pricing – The Perfect Match for Your Customer’s Needs
  • Discover the opportunities to integrate advanced analytics into underwriting for more accurate risk assessment and pricing
  • Deliver personalised products using IoT-driven risk profiles and create new value propositions for your customers, like real-time risk assessment and usage-based pricing
  • Always one step ahead of the competition: the price that you offer today is only as good as what the other competitors are also offering. Use your analytics capabilities to rebase and recheck your position in the market
09:00 - 09:30
From Onboarding to Claims Processing, Use Analytics to Identify Pain Points and Reimagine Customer Experience
  • Lessons learned from carriers using real-time data such as IoT to proactively track their customers and help them manage their risks
  • Lear how insurers are using online questionnaires, customer histories, public records and other data sources in combination with big-data technologies to improve customer experience
  • Discover which sets of data you should prioritize to draw relevant insights that will have immediate impact on customer experience
09:00 - 09:30
Inside the Board Meeting!
  • Join Chief Claims Officers, Chief Data Officers and Chief Underwriting Officers as they discuss the strategies to drive customer-centric organisation-wide AI. Bring your burning questions and get the insights you need to ensure effective strategic alliances with various business departments
09:00 - 09:30
Lunch and Enhanced Networking with Brella Lounge

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
Data Strategies to Fuel Your AI Capabilities
09:00 - 09:30
More Data, More Insights: Integrating Unstructured Data to Deliver Business Efficiency, Improved Customer Experience and Greater Profitability
  • Learn how to capture, process and integrate unstructured and external data with your internal data to add additional value and drive business insights
  • Get ahead of the competition by crafting an agile operational structure that allows seamless incorporation of external data sets such as customers submitting images of damages during a claim
09:00 - 09:30
The Persuasive Power of Data Visualisation: Empower the Business with Data Insights
  • Maximise data value by giving each business department more analytics power – they know what they need from the data!
  • What do you need for effective data visualisation? Utilise identical data input and categorisation to make consistent data the norm
  • Establish, educate and enforce data-governance management principles to mandate and ensure the optimal use of data
09:00 - 09:30
Data is the New Gold of the Digital Economy – But How Much is Your Data Worth? Learn How to Drive Growth Through Data Monetisation
  • Insurers collect a wealth of data, but few have found a way to monetise this asset. Discover how “data as a business” models will help your organisation to capture the value of data and analytics
  • Data monetisation will be the new battleground for insurers. Discover how GDPR is helping insurance companies to think about data as an asset, understanding the real value while retaining the strategic advantage
09:00 - 09:30
Formats, Formats, Formats But Not an Insight to See! How to Create Meaning from Chaos
  • Hear how insurers can take the information they receive in various forms and transform it into a format that can be used by a machine or by data-analytic software to actually provide a useful output – especially when working with a multitude of partners and channels
  • Use customer information to fuel your AI capabilities, even when the data comes in different forms, including handwritten
09:00 - 09:30
Round Table Discussion: Conference Reflection & Refocus

Join your peers in these targeted round table discussions and ensure you are leaving this 2-day summit with the critical things you and your organisation need to do, and more importantly, knowing design and implement them. Round table topics include:

  • The evolving workforce landscape: As technology, corporate cultures, and customer & employee expectations evolve, businesses must keep up – as well as get ahead of the game so to ensure a smooth transition into what will be the workforce realities of the future
  • Analytics and IT: How to bridge the “friction” gap between analytics; CoE and IT departments
  • Operationalising AI solutions: How to develop effective change management initiatives that are in line with your business leaders’ goals and feasible on an operational and workforce level
  • AI-driven customer experience: How AI and machine learning are reshaping customer demands? AI is bringing the opportunity to drive hyper-personalised customer experience, as well as creating new needs for products and services
09:00 - 09:30
End of Conference
08:30 - 09:00
Live Polling Session: Everyone Is Talking About AI — But Let’s Pin Point the Reality in the Insurance Sector

Artificial Intelligence seems to be the buzzword du jour for organisations, but does it even exist yet? This dynamic live polling session will help you understand the different AI definitions and what your peers understand by AI

Realising the Promise of AI
09:00 - 09:30
Time for You and AI to Cash In – Define the Organisational Structure, Data Governance and Technological Investments to Commoditise Everything with AI
  • Discuss the different organisational structures available to leverage AI across all silos. Are we going to need new job titles such as Chief AI Officers?
  • Assess the relevance of AI to your most important business outcomes and how it can fuel new data-driven capabilities, as well as in relation to specific operational and IT challenges
09:00 - 09:30
Seize the Opportunity and Solve Real-World Business Problems by Ensuring Stakeholder Buy-in
  • Manage stakeholders’ expectations and don’t get sucked in by what is ‘shiny and new’ - identify the technology, processes and skills that are right for your business and define the right strategy to ensure organisation-wide adoption
  • Crawl, walk, run: find the quick wins to get executive buy-in by showing how AI and machine learning immediately improve business and customer experience KPIs
09:00 - 09:30
The Human Behind the Machine – Attract the Talent You Need to Drive AI Whilst Getting Your Workforce on Board
  • Discover how insurers are transforming existing processes in a way that doesn’t disengage people and that keeps them motivated to navigate the uncertain AI reality
  • What skills will be of the highest importance for future analytics teams, and how should the industry prepare for this?
09:00 - 09:30
Interactive Panel Discussion: A Calculated ‘Leap of Faith’ – Learning How to Take Risks as a Risk-Averse Industry
  • The gap between ambition and execution is large at insurance organisations. Without text books or guides, how insurers can decide which technologies and methodologies to use without knowing how they will perform?
  • Discover the technology and human power you will need to transform your organisation into an Agile insurer
09:00 - 09:30
Morning Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Transform Ambition into Reality - How to Scale Economically to Meet Volume and Customer-Experience Demands
  • Develop agile, proof-of-concept models and establish value quickly to stay ahead of your competition
  • Hear case studies on how to scale-up from the bench to a pilot plant, and from the pilot plant to the full-scale process
  • Discover how the structure of your department can impact the value you add as well as your pace of change and implementation
09:00 - 09:30
Managing Multiple Goals - Efficiently Working with IT Whilst Driving Change into Core Business Areas
  • With companies still overcoming legacy data-silo issues, competing for internal resources can be a daunting task. Set up a winning strategy to successfully establish your data infrastructure with (or without) IT support, and let your data science team perform wonders
  • Build a bridge between technology and business goals to drive your AI plans off the ground
09:00 - 09:30
Limited Resources, Unlimited Opportunities: Investment Strategies to Make Analytics Count
  • With limited funding and unlimited technology to spend on, maximise the outcome of investment to ensure long-term, continuing analytics success
  • Align resource allocation to long-term organisational goals to define investment priorities, including technology, training, staff and more
  • Make every operational plan matter: build a change-management plan that ensures revenue growth and better business performance
09:00 - 09:30
Interactive Panel Discussion: Move Beyond the Hype and Prepare for the Next Generation of Advanced Analytics
  • What are the key challenges stopping insurers driving organisation-wide AI?
  • Many insurers are still struggling with digital transformation and overcoming legacy systems issues, so how should they approach this new challenge and become AI-driven organisations?
09:00 - 09:30
Lunch and Enhanced Networking with Brella Lounge

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
The Transformative Power of Automation
09:00 - 09:30
Automation Success Stories
09:00 - 09:30
Accelerate Underwriting: Switch to the Next Gear in Automation
  • Understand which types of risk can easily be automated, including the acceptance criteria, accelerating onboarding processes and improving your competitive advantage by building a faster response to market
  • Utilise unstructured data from a wide variety of sources, such as social media, IoT, external sensor data, videos and more, to improve your pricing capabilities
  • Discover the impact of automation and machine learning on talent and work-force effectiveness. What would be the new role of underwriters?
09:00 - 09:30
Fast-track Claims Handling: Make Automated Claims Work for You
  • Listen to practical examples of using machine learning to speed up claims process. See how insurers are already using images, sensor data and historical data to assess severity of damages and predict repair costs
  • Put the customer experience front and centre: reduce claims processing time, remove duplication of information and rapidly pay out straightforward claims
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are in play within your claims department
09:00 - 09:30
Detect, Analyse and Reduce Fraud Through Intelligent Automation
  • Listen to practical insights from insurers deploying intelligent automation to enhance fraud prevention and detection in underwriting and claims
  • Cost and time savings: Optimise available resources by accurately combatting fraud and reducing time wasted on false positives
  • Reduce human error: Uncover complexities and nuances within claims that may be missed by even the most experienced claim adjusters
09:00 - 09:30
Interactive Panel Discussion & Campfire Session:

In this dynamic and interactive session, you will hear some of the continuous development scenarios and lessons learned from insurance companies at the forefront of business automation, including:

  • How to avoid the ‘could have, would have, should have’ post-automation roll-out?
  • Discussion of lessons learned and what could be done differently if you had a second pass at your automation project

You will also have the opportunity to share your stories and lessons, as well as hear exclusive insights from your peers and colleagues as part of our campfire session

09:00 - 09:30
Afternoon Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Focused Workshops:
Three different case studies in short presentations followed by hands-on exercises
09:00 - 09:30
The Roadmap to Achieve RPA at Scale
  • Discover how to establish the right process for identifying opportunities, which technologies to apply, and the best operating model for engaging both IT and business leaders
  • Use the right solution at the right time! Explore the areas where automation will drive maximum value in insurance and understand which activities and processes can be automated and, more importantly, how can you extract value from that automation
Looking Past AI and Towards Intelligent Automation - Actionable, Applicable and Achievable
  • While automating simple, repetitive processes through robotic process automation is common, many leaders are still grappling with how and where to extend into intelligent automation
  • The evolution of process automation: learn the steps you can take to move beyond basic robotics to intelligent interaction and realise automation's enterprise-wide potential

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

Connecting the Dots – Combine Your Data and AI capabilities to Optimise Customer Experience
09:00 - 09:30
Become an AI-Centric Insurance Company: How AI Can be More Data-Centric and Predictive, Impacting Actuarial Processes and Pricing
  • Uncover the strategies to marry internal data with unstructured, external data to fully realise the capabilities of AI
  • Learn how AI can deliver more accurate and effective reporting tools that can revolutionise your company’s strategy, improving actuarial analysis and pricing structure
  • Use AI to evaluate your organisation across the marketplace, its performance, and its predictive value, ensuring profitability and competitive advantage
09:00 - 09:30
Build the Insurance Experience of the Future: Connected, Digital and Personalised
  • Employ IoT, AI, advanced analytics and new technology to update your services and deliver real-time risk mitigation in addition to a claims service that exceeds the modern customer’s expectations
  • Innovate beyond the reduced premium model and develop insurance services based on real-time data; leverage customer insights that drive direct acquisition and loyalty by differentiating your offering from competitors’
09:00 - 09:30
Artificial Intelligence to Boost Customer Engagement
  • Unlock powerful data analytics that provide a wealth of information regarding your customer base: customer buying trends, policyholder claims history, patient medical profiling, financial and sales reporting
  • Manage structured and unstructured data and maximise the value it can add to your business, including integrating new products and personalised services into your platform through active APIs
09:00 - 09:30
Deliver an Outstanding Customer Experience in a Post-GDPR Reality
  • Fast-forward into the future after almost 6 months in a post-GDPR world – what have been the key challenges insurers are facing to ensure their AI projects are GDPR- compliant?
  • Can insurers use GDPR as a strategy to drive enhanced customer experience?
  • Rethink the value of data exchange as a driver for enhanced customer experience and enable growth and innovation within your organisation
09:00 - 09:30
Interactive Panel Discussion: The Future of Insurance – From Tech Giant to InsurTech Competition, Where Should You Look for Survival?
  • Digitisation is radically reordering traditional industry boundaries. From Fintech and Insurtech to digital giants such as Amazon and Google, what will it take to play offense and defence in tomorrow’s ecosystems?
  • Envision the disruptive power of automated machine learning and its impact on traditional insurance models
  • Real-time risk assessments - The world we now live in is ubiquitously connected through mobile devices and other internet of things competencies. From on-demand insurance products to near real-time, or real-time risk assessments, discuss the key attributes of the successful insurers of the future
09:00 - 09:30
Morning Break and Enhanced Networking with Brella Lounge
09:00 - 09:30
Live Polling Session: Future Growth Relies on Competitiveness, Agility and Innovation – But How?

Is your organisation agile enough to survive the current pace of innovation? How many ‘innovative’ projects never really left the paper? This session will help you test the water and assess how competitive your organisation actually is in today’s market

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
AI-Driven, Customer-Led – Success Stories
09:00 - 09:30
Empower Your Customer! Give Your Clients Control Over Their Own Claims
  • Listen to case studies from insurers that are using AI to deliver claims self-service, allowing the customers to engage when and where they need, improving convenience and flexibility
  • Transform your business, empower your customers and use the skills of your staff more constructively
  • Lay the foundation for a successful digital self-service platform, connecting knowledge across platforms and gathering intelligence to build out the experience across all devices types
09:00 - 09:30
Low-Touch Underwriting – When Business Efficiency Translates into Improved Customer Experience
  • Use social media data and other external data to pre-populate certain information, delivering a more customer friendly underwriting process
  • No prodding and poking your customer! How can we replace part of the underwriting form with advanced analytics, predictive modelling, and other information that is more quickly accessible?
09:00 - 09:30
The Analytics Imperative: Leverage Data to Engage and Retain Customers
  • Segment and personify your customers using data on demographics, lifestyles, values and behaviour for marketing, acquisition, engagement, predictive modelling and customer-service applications
  • Use advanced analytics to impact customer experience and improve retention, by developing a digital ecosystem of services that go beyond insurance
09:00 - 09:30
Explore the Real Time Future of Underwriting & Pricing – The Perfect Match for Your Customer’s Needs
  • Discover the opportunities to integrate advanced analytics into underwriting for more accurate risk assessment and pricing
  • Deliver personalised products using IoT-driven risk profiles and create new value propositions for your customers, like real-time risk assessment and usage-based pricing
  • Always one step ahead of the competition: the price that you offer today is only as good as what the other competitors are also offering. Use your analytics capabilities to rebase and recheck your position in the market
09:00 - 09:30
From Onboarding to Claims Processing, Use Analytics to Identify Pain Points and Reimagine Customer Experience
  • Lessons learned from carriers using real-time data such as IoT to proactively track their customers and help them manage their risks
  • Lear how insurers are using online questionnaires, customer histories, public records and other data sources in combination with big-data technologies to improve customer experience
  • Discover which sets of data you should prioritize to draw relevant insights that will have immediate impact on customer experience
09:00 - 09:30
Inside the Board Meeting!
  • Join Chief Claims Officers, Chief Data Officers and Chief Underwriting Officers as they discuss the strategies to drive customer-centric organisation-wide AI. Bring your burning questions and get the insights you need to ensure effective strategic alliances with various business departments
09:00 - 09:30
Lunch and Enhanced Networking with Brella Lounge

Register Now

Save £200 with our Early Bird discount. Expires Tomorrow!

09:00 - 09:30
Data Strategies to Fuel Your AI Capabilities
09:00 - 09:30
More Data, More Insights: Integrating Unstructured Data to Deliver Business Efficiency, Improved Customer Experience and Greater Profitability
  • Learn how to capture, process and integrate unstructured and external data with your internal data to add additional value and drive business insights
  • Get ahead of the competition by crafting an agile operational structure that allows seamless incorporation of external data sets such as customers submitting images of damages during a claim
09:00 - 09:30
The Persuasive Power of Data Visualisation: Empower the Business with Data Insights
  • Maximise data value by giving each business department more analytics power – they know what they need from the data!
  • What do you need for effective data visualisation? Utilise identical data input and categorisation to make consistent data the norm
  • Establish, educate and enforce data-governance management principles to mandate and ensure the optimal use of data
09:00 - 09:30
Data is the New Gold of the Digital Economy – But How Much is Your Data Worth? Learn How to Drive Growth Through Data Monetisation
  • Insurers collect a wealth of data, but few have found a way to monetise this asset. Discover how “data as a business” models will help your organisation to capture the value of data and analytics
  • Data monetisation will be the new battleground for insurers. Discover how GDPR is helping insurance companies to think about data as an asset, understanding the real value while retaining the strategic advantage
09:00 - 09:30
Formats, Formats, Formats But Not an Insight to See! How to Create Meaning from Chaos
  • Hear how insurers can take the information they receive in various forms and transform it into a format that can be used by a machine or by data-analytic software to actually provide a useful output – especially when working with a multitude of partners and channels
  • Use customer information to fuel your AI capabilities, even when the data comes in different forms, including handwritten
09:00 - 09:30
Round Table Discussion: Conference Reflection & Refocus

Join your peers in these targeted round table discussions and ensure you are leaving this 2-day summit with the critical things you and your organisation need to do, and more importantly, knowing design and implement them. Round table topics include:

  • The evolving workforce landscape: As technology, corporate cultures, and customer & employee expectations evolve, businesses must keep up – as well as get ahead of the game so to ensure a smooth transition into what will be the workforce realities of the future
  • Analytics and IT: How to bridge the “friction” gap between analytics; CoE and IT departments
  • Operationalising AI solutions: How to develop effective change management initiatives that are in line with your business leaders’ goals and feasible on an operational and workforce level
  • AI-driven customer experience: How AI and machine learning are reshaping customer demands? AI is bringing the opportunity to drive hyper-personalised customer experience, as well as creating new needs for products and services
09:00 - 09:30
End of Conference

Don't miss out - register now

Discount ends TOMORROW! Save £200 with our Early Bird discount. Don't miss out!