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An agenda designed to tackle the key issues in IoT

08:00 - 08:30
Day 1: June 26th, 2017
Plenary Sessions
08:30 - 09:00
IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
08:30 - 09:00
Customer Services & UX: Make IoT Speak to the Modern Customer
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
Data as a currency for customer engagement: Re-invent the customer relationship by unearthing valuable insights from real-time data
Spur on customer adoption of the connected home and ensure you own the customer touchpoint
The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
Data and Interoperability: Turning data into services in the Connected Home
Engage IoT tools to analyse risks in real-time and better understand your client base
10:00 - 10:30
Followed by InsureTechNews Awards Ceremony and Networking Drinks Party
08:00 - 08:30
Day 2: June 27th, 2017
Plenary Sessions
08:30 - 09:00
Turn IoT On: Integrate IoT in Your Operations
08:30 - 09:00
Cyber Risk & Privacy: Put IoT Security First
The Strategy Track: Claims and Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
Employ analytics, AI and machine learning to detect data patterns of behaviour whilst maintaining your ethics and values
Utilise connected devices to modify behaviour and create better health outcomes for customers
The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
The Strategy Track: Claims and Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
Automation, Claims and Fraud: Deploy IoT for improved claims handling, reduced losses and improved loss forecasting
Identify the value of data from connected devices for insurers and customers alike
Turn data into services, drive customer engagement and modify behaviour to lower risk

Day 1 - Monday, June 26th


08:30 - 09:00
Chair:

Celent Craig Beattie Senior Analyst, Insurance Celent

IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
08:30 - 09:00
Opening Keynote Presentation: IoT… We're Not Just Insurance Anymore

A CEOs perspective on the threat and opportunity IoT presents the property/casualty insurance industry

  • Hear from a global player, with a commercial offering in place and continuous experimentation underway, share his perspective on the impact connected devices will have on the insurance industry and the insurer dialog with its customers
  • Learn specific examples of how IoT has been implemented across different use cases
  • Understand what leading companies are doing to address key challenges such as organization, partnering, investing and addressing those in the less attention-grabbing side of IoT

The Hartford Steam Boiler Inspection and Insurance Co. Greg Barats President & CEO The Hartford Steam Boiler Inspection and Insurance Co.

08:30 - 09:00
Fireside Chat: InsureTech and the Lemonade Story
  • What is InsureTech and why do so many folks think it's "so special"?
  • Learn the story of new InsureTech company Lemonade from one of its Founding Members
  • Explore the three biggest obstacles to overcome to be successful
  • Find out why regulators should embrace InsureTech
  • Examine peer-to-peer insurance and understand how it's disrupting to the traditional insurance market

Lemonade Insurance Co. Ty Sagalow Founding Member & Board Director Lemonade Insurance Co.

08:30 - 09:00
Presentation: The new model for insurance: Best practice for developing your IoT strategy and avoiding common pitfalls
  • Outline the role the insurance industry can play in driving IoT adoption through customer engagement
  • Plot the evolution of IoT around the world and get advice on when, and where, to enter the market
  • Exploit IoT for finer product segmentation, more specialised pools of risk and improve loss control
  • Artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance
  • Examine the role of accelerators, seed capitalists, VC's and private equity firms in funding IoT tech and insurtech

Direct Line Group  Mark Evans Marketing Director Direct Line Group

08:30 - 09:00
Keynote Presentation: Sponsored Keynote Presentation

If you'd like to secure this presentation contact Guy Kynaston at guy.kynaston@insurancenexus.com for more details

Networking Coffee Break
Customer Services & UX: Make IoT Speak to the Modern Customer
08:30 - 09:00
Keynote Presentation: Use IoT to Engage Customers Through a Suite of Services
  • Hear examples of successful IoT trials from across Europe
  • Examine the emerging model for the connected home, change your offering accordingly and seize your place in the connected home ecosystem
  • Overcome the fragmented nature of the connected home and get devices and services to work together
  • Get predictions on how insurance will be sold in the future and the role of non-insurance players

Allianz Jacob Abboud Chief Information Officer Allianz

08:30 - 09:00
Keynote Presentation: Harness connected technology to create different insurance outcomes
  • Identify and embed connected technology into your value propositions and use incentives and interventions to modify behaviour and reduce risk
  • Discover how to put data back in the hands of customers and empower them to become their own person risk manager
  • Explore RSA's investment in connected pet insurance – how does technology like this enable pet owners have healthier dogs?  And what value-added services could insurers provide? 
  • Move from being a claims-centric organisation to focusing on prevention, reducing claims from happening in the first place, and making claims less costly

RSA Kenny Leitch Global Connected Insurance Director RSA

08:30 - 09:00
Presentation: Insurance as a service for the connected generation
  • Discover what customers really want - Hear evidence from the Connected Insurance Observatory in Europe and North America
  • Find out how IoT has already permanently changed the insurance customer journey
  • Explore the emerging ecosystems of services and pinpoint the opportunities for your business

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

08:30 - 09:00
Panel Discussion: Harness IoT to engage your customers like never before and capitalise on new customer relationships to transform your business
  • Anchoring the new customer paradigm: Understand how and why your customer relationship needs to change to engage and retain customers through an interactive continuous conversation
  • Understand customer motivations behind wearables, telematics insurance and the connected home and adjust your products accordingly
  • Discover how to enlarge the value proposition and incentivise customers - beyond reductions in premiums - with rewards, discounts and additional services
  • As energy companies, security companies and telcos all take their part of the pie, ensure that you’ll own the customer touchpoint and avoid commoditisation
  • Re-position your business as a trusted partner: Provide a security and maintenance service with an immediate, automated response to keep your customers loyal to your brand

Allianz Jacob Abboud Chief Information Officer Allianz

RSA Kenny Leitch Global Connected Insurance Director RSA

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Networking Lunch Break
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
10:30 - 11:00
Chair:

Startupbootcamp Sabine VanderLinden Managing Director Startupbootcamp InsurTech

Chair:

Aite Group Gwenn Bezard Partner Aite Group

Chair:

Flint Hyde Gareth Eggle Head of Insurance Flint Hyde

10:30 - 11:00
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
  • Move away from a model built purely on risk and get to grips with a new way of thinking by entering the physical world of partnerships
  • Evaluate whether you should you work with start-ups, buy them or create your own solutions
  • Debate who will own the data. Will it be reliable? And who will be liable for what?
  • Overcome the challenge of propriety standards and ensure that your partners can work with different protocols

Insure a Thing Ben Allen CTO & Co-Founder Insure a Thing

Spur on customer adoption of the connected home and ensure you own the customer touchpoint
  • Overcome traditional customer apathy through utilising services such as leak detection, to foster good customer relationships and reduce churn
  • How can you protect from commoditisation? Assess which stakeholders will be the driving force behind the connected home revolution
  • Utilise IoT to help with prevention and loss mitigation. Craft proactive measures, minimise risks and provide your customers with timely service when it matters most!
  • Discover what's really driving customer adoption (because it isn't premium reductions!): Explore the full range of options and provide a full suite of offerings to your customers Gain clarity over customer segmentation and offer truly a personalised service that aligns to each customer's needs

Swiss Re Cecilia Sevillano Head of Partnerships, Smart Homes Swiss Re

AG Insurance Benoit Fontaine Director Strategic Projects and Group Synergy AG Insurance

Roost Labs Roel Peeters Chief Executive Officer Roost Labs

The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
  • SMEs, power plants, commercial buildings, smart agriculture…Which industries are ripe for investment in IoT from an insurance perspective – and what are the specific challenges?
  • Identify which entities are most at risk of business interruption loss and find out how predictive maintenance can help
  • Commercial entities were never designed to be connected – how can you reconcile the opportunities of IOT with the legacy systems
  • Evaluate which partners provide the scalability and level of security required for commercial insurance
  • Explore how AI, blockchain and automation will drive efficiencies in commercial insurance and how this ties into IoT

Aviva Gareth Hemming Director of SME Commercial Lines Aviva

ABE Victor Hu Head of Data Science QBE

Networking Coffee Break
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
10:30 - 11:00
Employ analytics, AI and machine learning, tie it in with IoT, and detect patterns of behaviour
  • Get expert advice on building beneficial AI which has a strong ethical foundation and reflects your company’s values
  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Create a long-term, future-proof AI strategy for your business
  • Use AI in the underwriting process to ensure speed and accuracy
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your real-time customer services plan

Moonshot-Internet, Société Générale Insurance Alexandre Rispal CEO Moonshot-Internet, Société Générale Insurance

Moonshot-Internet, Société Générale Insurance Marie Huyghues-Beaufond Head of Actuarial Sciences and Data Science Moonshot-Internet, Société Générale Insurance

RSA Adele Sumner Head Of Fraud Intelligence and Strategic Development RSA

Data and Interoperability: Turning data into services in the Connected Home
  • Position your business as a trusted home security partner: Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Identify products that have good design, are reliable, convenient, robust and easy to use – and most importantly - integrate with other connected devices and home appliances
  • Address different protocols, technical standards and frequencies – how can you be device-agnostic?
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - How can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – Do more sensors always mean better intervention?

Speakers for this session to be announced shortly – please check again soon for updates.

ROC-Connect Kevin Meagher SVP Business Development ROC-Connect

Engage IoT tools to analyse risks in real-time and better understand your client base
  • Utilise real-time data from sensors and connected devices to more accurately assess risk exposure in commercial buildings and industries such a shipping
  • Use sensors on machinery, ships, wind farms, commercial buildings and more, to predict potential breakdowns, prevent damages and reduce business interruption loss
  • Discover how to accurately assess claims using sensors, drones and other connected devices
  • Does it make sense to retro-fit sensors (e.g. ships, agriculture, commercial buildings) to boost critical mass in the in the commercial sector?
  • Hear example of sensors in equipment and uniforms to reduce personal risk in the workplace

RSA Paul Etchells Marine Innovation Programme Manager RSA

InsureMyTrans Mario Radd Chief Technology Officer InsureMyTrans

30MHz Antony Yousefian Managing Director 30MHz

Awards Ceremony and Networking Drinks Party

Insurance Nexus presents its annual European IoT Awards – Sponsored by InsurTech News

For more information contact helen.raff@insurancenexus.com

Followed by the networking drinks party in the exhibition hall

Day 2 - Tuesday, June 27th


Future Visions into InsureTech and IoT
08:30 - 09:00
Keynote Presentation: Get ready for a new world of connected insurance
  • Explore key insurance industry trends; cyber security, IoT, bots, AI, machine learning, autonomous cars, privacy and insurtech
  • Address how to best prepare for the technology challenges ahead

Speaker Logo Spiros Margaris Founder Margaris Advisory

08:30 - 09:00
Keynote Presentation: Sponsored Keynote Presentation

If you'd like to secure this presentation contact Guy Kynaston at guy.kynaston@insurancenexus.com for more details

Turn IoT On: Integrate IoT in Your Operations
08:30 - 09:00
Keynote Presentation: Transform your business by integrating IoT into your operations
  • Use IoT to create the modern insurer: Move beyond pricing and risk selection and set up your organisation to provide real-time management, new products and value-added services via connected devices
  • Breaking it down by department: What will IoT mean for your actuary, underwriter, claims adjuster, fraud controller?
  • Decide where you can use IoT to automate processes and teach new skillsets within your organisation
  • Communicate your new business model: How do sales, marketing, communications and brand development teams promote your new services and business offerings?
  • Evaluate the best internal strategy: IoT is often the remit of isolated, small groups and individuals – how can you integrate ideas and drive innovation and enthusiasm across your business?

Speaker Logo Dirk Schmachtenberg Head of IoT Munich Re

Speaker Logo Diogo Santos Franco Master in Management Associate Professor Universidad Carlos III de Madrid Speaker Logo & Head of Digital Transformation Department Generali

Networking Coffee Break
Cyber Risk & Privacy: Put IoT Security First
08:30 - 09:00
Manage Cyber-Risk within IoT: Build a solution that is secure from breaches and hacking
  • Ensure your IoT strategy is safe and secure from the outset and Identify the weak points before your start capturing data
  • Hear hacking horror stories and find out how to prevent them
  • Iron out legalities around data sharing and cyber security – what do insurers need to know and how can this support the understanding of liabilities?
  • Protect valuable digital information, for both traditional and new sources, and actively participate in cyber initiatives
  • Compare the unique cyber-security challenges for both personal and commercial lines

Speakers for this session to be announced shortly – please check again soon for updates.

08:30 - 09:00
Address the concerns, legalities and regulations around customer data and privacy
  • How do you combat privacy concerns and reassure customers that their data won't be shared or used for punitive measures?
  • Encourage your C-suite to evangelise privacy and ensure good privacy governance from the top down
  • Leverage emerging security technologies such as blockchain, proactive network monitoring and identity access management to embed privacy settings into product design
  • Better understand EU restrictions – like GDPR - on the ability to share, store and access data and ensure your data is kept in a centralised, consistent and structured manner Engage with officials and encourage standard-setting bodies to develop regulatory guidance and robust privacy principles - Will draconian regulators stifle innovation in this space and create a fear of failure

Speakers for this session to be announced shortly – please check again soon for updates.

Networking Lunch Break
The Strategy Track: Data, AI, Partnerships & Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
10:30 - 11:00
Chair:

DigitalTech Andrea Silvello Founder & Partner DigitalTech neosurance & International and Co-Founder & CFO Neosurance

10:30 - 11:00
Data as a currency for customer engagement:  Re-invent the customer relationship by unearthing valuable insights from real-time data
  • Capture data and integrate it into your business: Make sense of the data, combine it with other data sets and manage real-time data with historical data to profile risk
  • Adapting to the new connected world: How does technological risk management substitute traditional insurance? And what data strategy will help you reach and understand your customers’ better?
  • Think creatively and decide which data to use: Use better IT, data warehousing analysts to manage data internally and centrally, and reskill and scale-up business functions to make the most of your data
  • Who will own the data? With smaller companies, anxious to retain it for themselves, how can you ensure you’re not disintermediated or commoditised
  • Identify any opportunities to standardise data: How will customers transfer their data to different providers? Will other insurers be able to use it?

Speakers for this session to be announced shortly – please check again soon for updates.

Utilise connected devices to modify behaviour and create better health outcomes for customers
  • Use consumer habits and behaviour data on risk exposure and lifestyle to define new customer segments and do personalised targeting
  • Create customer stickiness and provide incentives for long-term adoption beyond price and vouchers, see how gamification, access to healthcare professionals and additional services will motivate your customers
  • Stay updated on health conditions, changes in vital signs (EKG, pulse, blood pressure, blood sugar) and daily habits to lower the risk and reduce claims when they do occur
  • Make wearables dovetail into the connected home to help with elderly and disabled care

Speakers for this session to be announced shortly – please check again soon for updates.

The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
  • Who is to blame if an autonomous vehicle crashes or causes a fatality – the driver, the car or the company?
  • Find out how the rise of autonomous cars will force insurers to change the motor products they offer
  • Get forecasts of the adoption of different levels of autonomy, and explore the different roles of the insurer in each scenario
  • Understand how layers of regulation (highway, penal, national, European) will impact your ability to insure an autonomous vehicle
  • The way people driving is changing – what new business models will this open up for the insurer?

AXA Insurance David Williams Technical Director AXA Insurance

Ageas Tim Marlow Head of Autonomous & Connected Vehicle Research Ageas

Moderator: PTOLEMUS Consulting Group Thomas Hallauer Research & Marketing Director PTOLEMUS Consulting Group

10:30 - 11:00
Improve claims efficiency and satisfaction by leveraging IoT and Telematics data

Claims are costly and if not handled in a timely manner, can have a big impact on customer satisfaction, not to mention your bottom line. IoT, including Telematics, data is changing this archetype by offing holistic claim services. With data from automakers, Telematic Service Providers (TSPs), alarm companies, and sensor providers, find out how to:

  • Offer proactive services to avoid claims
  • Expedite the claim process by getting detailed data and prefilling the claim system in order to leverage their preferred partners for tow dispatch, body shop, and car rental
  • Understand what is happening in the home and reduce loss by mitigating the claim faster, through water sensors, smoke detectors and door sensors
  • Identify fraud and reduce claim cycle time and costs

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

Networking Coffee Break
The Strategy Track: Claims and Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
10:30 - 11:00
Automation, Claims and Fraud: Deploy IoT for improved claims handling, reduced losses and improved loss forecasting
  • Use automation and machine learning to deliver propositions that meet customer needs more efficiently and initiate claims before the customer asks
  • Adjust to the shift as insurance transforms from claims management to loss prevention: Utilise predictive maintenance, and a continuous conversation with your customers to reduce failure rates and business interruption, and intervene before a crisis occurs
  • Understand the implications of automated claims handling: Consider where you need human interaction in claims and get a plan in place to ensure your workforce is ready to adapt to automation
  • Real time claims management: How will connected devices – like drones - help to forecast losses more accurately and more efficiently?
  • Use IoT to detect fraud and get claims and fraud teams to work together to pick up on fraud and respond quicker
  • Proactive notifications: Turn products into sensors and provide hard evidence for delivering improved customer service

Speakers for this session to be announced shortly – please check again soon for updates.

Identify the value of data from connected devices for insurers and customers alike
  • Wearables and beyond: explore the value of connected devices to capture and store data
  • How can you make the data valuable for both insurer and consumer?
  • Debate the business models of the future and data ownership in this highly-sensitive space
  • Privacy and Regulations: Explore the complexities of European regulations and overcome any concerns your customers may have
  • Use data from connected personal devices to reduce fraud: Ensure claims are valid, rehab programs are adhered to, use data sources, like image analysis, to recognise changes in behaviour

Legal & General Joseph Lu Director of Longevity Science Legal & General

dacadoo AG Peter Ohnemus President & CEO dacadoo ag

Turn data into services, drive customer engagement and modify behaviour to lower risk
  • Go beyond driver monitoring, and collect more valuable data to give feedback and provide a range of value-added services
  • Shift from indemnification to risk mitigation: Modify driver behaviour though real-time recommendations and driving scores
  • Make the connected vehicle safer with remote vehicle diagnostics and dynamic information on road and weather conditions
  • Integrate automated payment options into the vehicle for driving-related costs such as road tolls, parking, pay-as-you-drive insurance and pay-how-you-drive insurance for greater customer convenience
  • Integrating the connected world: What will the new connected world look like? What’s the potential to integrate data from the connected car into the home, buildings and wearable devices?
  • Mobile apps or hardware: Explore how different UBI devices impact the relationship between consumers and insurers - Should you pick a low-cost option with an effective route to market or opt for a greater investment with more functionality and better data quality?

Allianz James Tucker Manager, Smart Technologies Allianz

Speaker Logo Charlotte Halkett General Manager Communications insurethebox

Day 1 - Monday, June 26th


08:30 - 09:00
Chair:

Celent Craig Beattie Senior Analyst, Insurance Celent

IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
08:30 - 09:00
Opening Keynote Presentation: IoT… We're Not Just Insurance Anymore

A CEOs perspective on the threat and opportunity IoT presents the property/casualty insurance industry

  • Hear from a global player, with a commercial offering in place and continuous experimentation underway, share his perspective on the impact connected devices will have on the insurance industry and the insurer dialog with its customers
  • Learn specific examples of how IoT has been implemented across different use cases
  • Understand what leading companies are doing to address key challenges such as organization, partnering, investing and addressing those in the less attention-grabbing side of IoT

The Hartford Steam Boiler Inspection and Insurance Co. Greg Barats President & CEO The Hartford Steam Boiler Inspection and Insurance Co.

08:30 - 09:00
Fireside Chat: InsureTech and the Lemonade Story
  • What is InsureTech and why do so many folks think it's "so special"?
  • Learn the story of new InsureTech company Lemonade from one of its Founding Members
  • Explore the three biggest obstacles to overcome to be successful
  • Find out why regulators should embrace InsureTech
  • Examine peer-to-peer insurance and understand how it's disrupting to the traditional insurance market

Lemonade Insurance Co. Ty Sagalow Founding Member & Board Director Lemonade Insurance Co.

08:30 - 09:00
Presentation: The new model for insurance: Best practice for developing your IoT strategy and avoiding common pitfalls
  • Outline the role the insurance industry can play in driving IoT adoption through customer engagement
  • Plot the evolution of IoT around the world and get advice on when, and where, to enter the market
  • Exploit IoT for finer product segmentation, more specialised pools of risk and improve loss control
  • Artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance
  • Examine the role of accelerators, seed capitalists, VC's and private equity firms in funding IoT tech and insurtech

Direct Line Group  Mark Evans Marketing Director Direct Line Group

08:30 - 09:00
Keynote Presentation: Sponsored Keynote Presentation

If you'd like to secure this presentation contact Guy Kynaston at guy.kynaston@insurancenexus.com for more details

Networking Coffee Break
Customer Services & UX: Make IoT Speak to the Modern Customer
08:30 - 09:00
Keynote Presentation: Use IoT to Engage Customers Through a Suite of Services
  • Hear examples of successful IoT trials from across Europe
  • Examine the emerging model for the connected home, change your offering accordingly and seize your place in the connected home ecosystem
  • Overcome the fragmented nature of the connected home and get devices and services to work together
  • Get predictions on how insurance will be sold in the future and the role of non-insurance players

Allianz Jacob Abboud Chief Information Officer Allianz

08:30 - 09:00
Keynote Presentation: Harness connected technology to create different insurance outcomes
  • Identify and embed connected technology into your value propositions and use incentives and interventions to modify behaviour and reduce risk
  • Discover how to put data back in the hands of customers and empower them to become their own person risk manager
  • Explore RSA's investment in connected pet insurance – how does technology like this enable pet owners have healthier dogs?  And what value-added services could insurers provide? 
  • Move from being a claims-centric organisation to focusing on prevention, reducing claims from happening in the first place, and making claims less costly

RSA Kenny Leitch Global Connected Insurance Director RSA

08:30 - 09:00
Presentation: Insurance as a service for the connected generation
  • Discover what customers really want - Hear evidence from the Connected Insurance Observatory in Europe and North America
  • Find out how IoT has already permanently changed the insurance customer journey
  • Explore the emerging ecosystems of services and pinpoint the opportunities for your business

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

08:30 - 09:00
Panel Discussion: Harness IoT to engage your customers like never before and capitalise on new customer relationships to transform your business
  • Anchoring the new customer paradigm: Understand how and why your customer relationship needs to change to engage and retain customers through an interactive continuous conversation
  • Understand customer motivations behind wearables, telematics insurance and the connected home and adjust your products accordingly
  • Discover how to enlarge the value proposition and incentivise customers - beyond reductions in premiums - with rewards, discounts and additional services
  • As energy companies, security companies and telcos all take their part of the pie, ensure that you’ll own the customer touchpoint and avoid commoditisation
  • Re-position your business as a trusted partner: Provide a security and maintenance service with an immediate, automated response to keep your customers loyal to your brand

Allianz Jacob Abboud Chief Information Officer Allianz

RSA Kenny Leitch Global Connected Insurance Director RSA

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Networking Lunch Break
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
10:30 - 11:00
Chair:

Startupbootcamp Sabine VanderLinden Managing Director Startupbootcamp InsurTech

Chair:

Aite Group Gwenn Bezard Partner Aite Group

Chair:

Flint Hyde Gareth Eggle Head of Insurance Flint Hyde

10:30 - 11:00
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
  • Move away from a model built purely on risk and get to grips with a new way of thinking by entering the physical world of partnerships
  • Evaluate whether you should you work with start-ups, buy them or create your own solutions
  • Debate who will own the data. Will it be reliable? And who will be liable for what?
  • Overcome the challenge of propriety standards and ensure that your partners can work with different protocols

Insure a Thing Ben Allen CTO & Co-Founder Insure a Thing

Spur on customer adoption of the connected home and ensure you own the customer touchpoint
  • Overcome traditional customer apathy through utilising services such as leak detection, to foster good customer relationships and reduce churn
  • How can you protect from commoditisation? Assess which stakeholders will be the driving force behind the connected home revolution
  • Utilise IoT to help with prevention and loss mitigation. Craft proactive measures, minimise risks and provide your customers with timely service when it matters most!
  • Discover what's really driving customer adoption (because it isn't premium reductions!): Explore the full range of options and provide a full suite of offerings to your customers Gain clarity over customer segmentation and offer truly a personalised service that aligns to each customer's needs

Swiss Re Cecilia Sevillano Head of Partnerships, Smart Homes Swiss Re

AG Insurance Benoit Fontaine Director Strategic Projects and Group Synergy AG Insurance

Roost Labs Roel Peeters Chief Executive Officer Roost Labs

The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
  • SMEs, power plants, commercial buildings, smart agriculture…Which industries are ripe for investment in IoT from an insurance perspective – and what are the specific challenges?
  • Identify which entities are most at risk of business interruption loss and find out how predictive maintenance can help
  • Commercial entities were never designed to be connected – how can you reconcile the opportunities of IOT with the legacy systems
  • Evaluate which partners provide the scalability and level of security required for commercial insurance
  • Explore how AI, blockchain and automation will drive efficiencies in commercial insurance and how this ties into IoT

Aviva Gareth Hemming Director of SME Commercial Lines Aviva

ABE Victor Hu Head of Data Science QBE

Networking Coffee Break
The Strategy Track: Data and Partnerships
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
10:30 - 11:00
Employ analytics, AI and machine learning, tie it in with IoT, and detect patterns of behaviour
  • Get expert advice on building beneficial AI which has a strong ethical foundation and reflects your company’s values
  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Create a long-term, future-proof AI strategy for your business
  • Use AI in the underwriting process to ensure speed and accuracy
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your real-time customer services plan

Moonshot-Internet, Société Générale Insurance Alexandre Rispal CEO Moonshot-Internet, Société Générale Insurance

Moonshot-Internet, Société Générale Insurance Marie Huyghues-Beaufond Head of Actuarial Sciences and Data Science Moonshot-Internet, Société Générale Insurance

RSA Adele Sumner Head Of Fraud Intelligence and Strategic Development RSA

Data and Interoperability: Turning data into services in the Connected Home
  • Position your business as a trusted home security partner: Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Identify products that have good design, are reliable, convenient, robust and easy to use – and most importantly - integrate with other connected devices and home appliances
  • Address different protocols, technical standards and frequencies – how can you be device-agnostic?
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - How can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – Do more sensors always mean better intervention?

Speakers for this session to be announced shortly – please check again soon for updates.

ROC-Connect Kevin Meagher SVP Business Development ROC-Connect

Engage IoT tools to analyse risks in real-time and better understand your client base
  • Utilise real-time data from sensors and connected devices to more accurately assess risk exposure in commercial buildings and industries such a shipping
  • Use sensors on machinery, ships, wind farms, commercial buildings and more, to predict potential breakdowns, prevent damages and reduce business interruption loss
  • Discover how to accurately assess claims using sensors, drones and other connected devices
  • Does it make sense to retro-fit sensors (e.g. ships, agriculture, commercial buildings) to boost critical mass in the in the commercial sector?
  • Hear example of sensors in equipment and uniforms to reduce personal risk in the workplace

RSA Paul Etchells Marine Innovation Programme Manager RSA

InsureMyTrans Mario Radd Chief Technology Officer InsureMyTrans

30MHz Antony Yousefian Managing Director 30MHz

Awards Ceremony and Networking Drinks Party

Insurance Nexus presents its annual European IoT Awards – Sponsored by InsurTech News

For more information contact helen.raff@insurancenexus.com

Followed by the networking drinks party in the exhibition hall

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Full speaker list • Full conference agenda • Audience breakdown

Day 2 - Tuesday, June 27th


Future Visions into InsureTech and IoT
08:30 - 09:00
Keynote Presentation: Get ready for a new world of connected insurance
  • Explore key insurance industry trends; cyber security, IoT, bots, AI, machine learning, autonomous cars, privacy and insurtech
  • Address how to best prepare for the technology challenges ahead

Speaker Logo Spiros Margaris Founder Margaris Advisory

08:30 - 09:00
Keynote Presentation: Sponsored Keynote Presentation

If you'd like to secure this presentation contact Guy Kynaston at guy.kynaston@insurancenexus.com for more details

Turn IoT On: Integrate IoT in Your Operations
08:30 - 09:00
Keynote Presentation: Transform your business by integrating IoT into your operations
  • Use IoT to create the modern insurer: Move beyond pricing and risk selection and set up your organisation to provide real-time management, new products and value-added services via connected devices
  • Breaking it down by department: What will IoT mean for your actuary, underwriter, claims adjuster, fraud controller?
  • Decide where you can use IoT to automate processes and teach new skillsets within your organisation
  • Communicate your new business model: How do sales, marketing, communications and brand development teams promote your new services and business offerings?
  • Evaluate the best internal strategy: IoT is often the remit of isolated, small groups and individuals – how can you integrate ideas and drive innovation and enthusiasm across your business?

Speaker Logo Dirk Schmachtenberg Head of IoT Munich Re

Speaker Logo Diogo Santos Franco Master in Management Associate Professor Universidad Carlos III de Madrid Speaker Logo & Head of Digital Transformation Department Generali

Networking Coffee Break
Cyber Risk & Privacy: Put IoT Security First
08:30 - 09:00
Manage Cyber-Risk within IoT: Build a solution that is secure from breaches and hacking
  • Ensure your IoT strategy is safe and secure from the outset and Identify the weak points before your start capturing data
  • Hear hacking horror stories and find out how to prevent them
  • Iron out legalities around data sharing and cyber security – what do insurers need to know and how can this support the understanding of liabilities?
  • Protect valuable digital information, for both traditional and new sources, and actively participate in cyber initiatives
  • Compare the unique cyber-security challenges for both personal and commercial lines

Speakers for this session to be announced shortly – please check again soon for updates.

08:30 - 09:00
Address the concerns, legalities and regulations around customer data and privacy
  • How do you combat privacy concerns and reassure customers that their data won't be shared or used for punitive measures?
  • Encourage your C-suite to evangelise privacy and ensure good privacy governance from the top down
  • Leverage emerging security technologies such as blockchain, proactive network monitoring and identity access management to embed privacy settings into product design
  • Better understand EU restrictions – like GDPR - on the ability to share, store and access data and ensure your data is kept in a centralised, consistent and structured manner Engage with officials and encourage standard-setting bodies to develop regulatory guidance and robust privacy principles - Will draconian regulators stifle innovation in this space and create a fear of failure

Speakers for this session to be announced shortly – please check again soon for updates.

Networking Lunch Break
The Strategy Track: Data, AI, Partnerships & Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
10:30 - 11:00
Chair:

DigitalTech Andrea Silvello Founder & Partner DigitalTech neosurance & International and Co-Founder & CFO Neosurance

10:30 - 11:00
Data as a currency for customer engagement:  Re-invent the customer relationship by unearthing valuable insights from real-time data
  • Capture data and integrate it into your business: Make sense of the data, combine it with other data sets and manage real-time data with historical data to profile risk
  • Adapting to the new connected world: How does technological risk management substitute traditional insurance? And what data strategy will help you reach and understand your customers’ better?
  • Think creatively and decide which data to use: Use better IT, data warehousing analysts to manage data internally and centrally, and reskill and scale-up business functions to make the most of your data
  • Who will own the data? With smaller companies, anxious to retain it for themselves, how can you ensure you’re not disintermediated or commoditised
  • Identify any opportunities to standardise data: How will customers transfer their data to different providers? Will other insurers be able to use it?

Speakers for this session to be announced shortly – please check again soon for updates.

Utilise connected devices to modify behaviour and create better health outcomes for customers
  • Use consumer habits and behaviour data on risk exposure and lifestyle to define new customer segments and do personalised targeting
  • Create customer stickiness and provide incentives for long-term adoption beyond price and vouchers, see how gamification, access to healthcare professionals and additional services will motivate your customers
  • Stay updated on health conditions, changes in vital signs (EKG, pulse, blood pressure, blood sugar) and daily habits to lower the risk and reduce claims when they do occur
  • Make wearables dovetail into the connected home to help with elderly and disabled care

Speakers for this session to be announced shortly – please check again soon for updates.

The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
  • Who is to blame if an autonomous vehicle crashes or causes a fatality – the driver, the car or the company?
  • Find out how the rise of autonomous cars will force insurers to change the motor products they offer
  • Get forecasts of the adoption of different levels of autonomy, and explore the different roles of the insurer in each scenario
  • Understand how layers of regulation (highway, penal, national, European) will impact your ability to insure an autonomous vehicle
  • The way people driving is changing – what new business models will this open up for the insurer?

AXA Insurance David Williams Technical Director AXA Insurance

Ageas Tim Marlow Head of Autonomous & Connected Vehicle Research Ageas

Moderator: PTOLEMUS Consulting Group Thomas Hallauer Research & Marketing Director PTOLEMUS Consulting Group

10:30 - 11:00
Improve claims efficiency and satisfaction by leveraging IoT and Telematics data

Claims are costly and if not handled in a timely manner, can have a big impact on customer satisfaction, not to mention your bottom line. IoT, including Telematics, data is changing this archetype by offing holistic claim services. With data from automakers, Telematic Service Providers (TSPs), alarm companies, and sensor providers, find out how to:

  • Offer proactive services to avoid claims
  • Expedite the claim process by getting detailed data and prefilling the claim system in order to leverage their preferred partners for tow dispatch, body shop, and car rental
  • Understand what is happening in the home and reduce loss by mitigating the claim faster, through water sensors, smoke detectors and door sensors
  • Identify fraud and reduce claim cycle time and costs

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

Networking Coffee Break
The Strategy Track: Claims and Automation
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
10:30 - 11:00
Automation, Claims and Fraud: Deploy IoT for improved claims handling, reduced losses and improved loss forecasting
  • Use automation and machine learning to deliver propositions that meet customer needs more efficiently and initiate claims before the customer asks
  • Adjust to the shift as insurance transforms from claims management to loss prevention: Utilise predictive maintenance, and a continuous conversation with your customers to reduce failure rates and business interruption, and intervene before a crisis occurs
  • Understand the implications of automated claims handling: Consider where you need human interaction in claims and get a plan in place to ensure your workforce is ready to adapt to automation
  • Real time claims management: How will connected devices – like drones - help to forecast losses more accurately and more efficiently?
  • Use IoT to detect fraud and get claims and fraud teams to work together to pick up on fraud and respond quicker
  • Proactive notifications: Turn products into sensors and provide hard evidence for delivering improved customer service

Speakers for this session to be announced shortly – please check again soon for updates.

Identify the value of data from connected devices for insurers and customers alike
  • Wearables and beyond: explore the value of connected devices to capture and store data
  • How can you make the data valuable for both insurer and consumer?
  • Debate the business models of the future and data ownership in this highly-sensitive space
  • Privacy and Regulations: Explore the complexities of European regulations and overcome any concerns your customers may have
  • Use data from connected personal devices to reduce fraud: Ensure claims are valid, rehab programs are adhered to, use data sources, like image analysis, to recognise changes in behaviour

Legal & General Joseph Lu Director of Longevity Science Legal & General

dacadoo AG Peter Ohnemus President & CEO dacadoo ag

Turn data into services, drive customer engagement and modify behaviour to lower risk
  • Go beyond driver monitoring, and collect more valuable data to give feedback and provide a range of value-added services
  • Shift from indemnification to risk mitigation: Modify driver behaviour though real-time recommendations and driving scores
  • Make the connected vehicle safer with remote vehicle diagnostics and dynamic information on road and weather conditions
  • Integrate automated payment options into the vehicle for driving-related costs such as road tolls, parking, pay-as-you-drive insurance and pay-how-you-drive insurance for greater customer convenience
  • Integrating the connected world: What will the new connected world look like? What’s the potential to integrate data from the connected car into the home, buildings and wearable devices?
  • Mobile apps or hardware: Explore how different UBI devices impact the relationship between consumers and insurers - Should you pick a low-cost option with an effective route to market or opt for a greater investment with more functionality and better data quality?

Allianz James Tucker Manager, Smart Technologies Allianz

Speaker Logo Charlotte Halkett General Manager Communications insurethebox

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown