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An agenda designed to tackle the key issues in IoT

Day 1 - Monday, June 26th - 9.15am-7.30pm
Day 2 - Tuesday, June 27th - 9am-3:30pm


08:00 - 08:30
Day 1: June 26th, 2017
Plenary Sessions
08:30 - 09:00
IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
08:30 - 09:00
Customer Services & UX: Make IoT Speak to the Modern Customer
The Strategy Track: Data, AI, Partnerships & Automation
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
Data as a currency for customer engagement: Re-invent the customer relationship by unearthing valuable insights from real-time data
Spur on customer adoption of the connected home and ensure you own the customer touchpoint
The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
The Strategy Track: Data, AI, Partnerships & Automation
Conquer the Next Frontier: The Connected Home
Seize the massive opportunity of IoT for Commercial Insurance
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
Data and Interoperability: Turning data into services in the Connected Home
Engage IoT tools to analyse risks in real-time and better understand your client base
10:00 - 10:30
Followed by InsureTechNews Awards Ceremony and Networking Drinks Party
08:00 - 08:30
Day 2: June 27th, 2017
Plenary Sessions
08:30 - 09:00
Turn IoT On: Integrate IoT in Your Operations
08:30 - 09:00
Cyber Risk & Privacy: Put IoT Security First
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
Utilise connected devices to modify behaviour and create better health outcomes for customers
The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
The Connected Person: Become a personal health and wellness partner
Lessons from Connected Car Insurance
Identify the value of data from connected devices for insurers and customers alike
Turn data into services, drive customer engagement and modify behaviour to lower risk

Day 1 - Monday, June 26th


Chair:

Celent Craig Beattie Senior Analyst, Insurance Celent

IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
09:15 - 09:45
Opening Keynote Presentation: IoT… We're Not Just Insurance Anymore

A CEOs perspective on the threat and opportunity IoT presents the property/casualty insurance industry

  • Hear from a global player, with a commercial offering in place and continuous experimentation underway, share his perspective on the impact connected devices will have on the insurance industry and the insurer dialog with its customers
  • Learn specific examples of how IoT has been implemented across different use cases
  • Understand what leading companies are doing to address key challenges such as organization, partnering, investing and addressing those in the less attention-grabbing side of IoT

The Hartford Steam Boiler Inspection and Insurance Co. Greg Barats President & CEO The Hartford Steam Boiler Inspection and Insurance Co.

9:45 – 10:30
Fireside Chat: InsurTech and the Lemonade Story
  • What is InsurTech and why do so many folks think it's "so special"?
  • Learn the story of new InsurTech company Lemonade from one of its Founding Members
  • Explore the three biggest obstacles to overcome to be successful
  • Find out why regulators should embrace InsurTech
  • Examine peer-to-peer insurance and understand how it's disrupting to the traditional insurance market

Lemonade Insurance Co. Ty Sagalow Founding Member & Board Director Lemonade Insurance Co.

10:30 – 10:55
Brain Juicer Presentation: How to Prosper in an Ever Changing IOT World
  • As IoT becomes mainstream, hear examples of key developments in the connected world, from driverless cars to the connected home
  • Get to grips with AI as a core accelerant and driving force behind IoT – What is AI? And what's your “Move 37”?
  • Hear cautionary tales – what changes and what stays the same as a result of AI/IOT? Explore likely changes in pricing, marketing, claims resolution, job displacement and public transport
  • Get tips on adapting to a riskier world where opportunities to personalise are limited and severity of damages is likely to increase
  • Embrace curiosity, agility, innovation through neurodiversity

Direct Line Group  Mark Evans Marketing Director Direct Line Group

10:55 - 11:25
Networking Coffee Break
Customer Services & UX: Make IoT Speak to the Modern Customer
11:25 – 11:45
Keynote Presentation: Use IoT to Engage Customers Through a Suite of Services
  • Hear examples of successful IoT trials from across Europe
  • Examine the emerging model for the connected home, change your offering accordingly and seize your place in the connected home ecosystem
  • Overcome the fragmented nature of the connected home and get devices and services to work together
  • Get predictions on how insurance will be sold in the future and the role of non-insurance players

Allianz Jacob Abboud Chief Information Officer Allianz

11:45 – 12:05
Keynote Presentation: Harness connected technology to create different insurance outcomes
  • Identify and embed connected technology into your value propositions and use incentives and interventions to modify behaviour and reduce risk
  • Discover how to put data back in the hands of customers and empower them to become their own person risk manager
  • Explore RSA's investment in connected pet insurance – how does technology like this enable pet owners have healthier dogs?  And what value-added services could insurers provide? 
  • Move from being a claims-centric organisation to focusing on prevention, reducing claims from happening in the first place, and making claims less costly

RSA Kenny Leitch Global Connected Insurance Director RSA

12:05 – 12:25
Presentation: Harness IoT for Commercial Insurance
  • Identify the building blocks of the customer proposition
  • Use IoT for more accurate underwriting and risk selection
  • Hear examples of using IoT for customer engagement in the home and commercial lines

Zurich Antony Elliott Group Head of Business Transformation Zurich

12:25 – 13:00
Panel Discussion: Harness IoT to engage your customers like never before and capitalise on new customer relationships to transform your business
  • Anchoring the new customer paradigm: Understand how and why your customer relationship needs to change to engage and retain customers through an interactive continuous conversation
  • Understand customer motivations behind wearables, telematics insurance and the connected home and adjust your products accordingly
  • Discover how to enlarge the value proposition and incentivise customers - beyond reductions in premiums - with rewards, discounts and additional services
  • As energy companies, security companies and telcos all take their part of the pie, ensure that you’ll own the customer touchpoint and avoid commoditisation
  • Re-position your business as a trusted partner: Provide a security and maintenance service with an immediate, automated response to keep your customers loyal to your brand

Allianz Jacob Abboud Chief Information Officer Allianz

RSA Kenny Leitch Global Connected Insurance Director RSA

Zurich Antony Elliott Group Head of Business Transformation Zurich

13:00 – 14:20
Networking Lunch Break
The Strategy Track: Data, AI, Partnerships & Automation
Chair:

Startupbootcamp Sabine VanderLinden Managing Director Startupbootcamp InsurTech

14:20 – 15:20
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
  • Move away from a model built purely on risk and get to grips with a new way of thinking by entering the physical world of partnerships
  • Evaluate whether you should you work with start-ups, buy them or create your own solutions
  • Debate who will own the data. Will it be reliable? And who will be liable for what?
  • Overcome the challenge of propriety standards and ensure that your partners can work with different protocols

StartUpBootCamp InsurTech Philip Proost Mentor StartUpBootCamp InsurTech

 Chubb Insurance Company of Europe Ruth Polyblank Head of SME Chubb Insurance Company of Europe

Sigma Designs Sylvain Riviere Director of IoT / Z-wave Sigma Designs

Insure a Thing Ben Allen CTO & Co-Founder Insure a Thing

Eos Venture Partners Sam Evans Managing Director Eos Venture Partners

15:20 – 15:50
Networking Coffee Break
The Strategy Track: Data, AI, Partnerships & Automation
15:50 – 17:20
Employ analytics, AI and machine learning, tie it in with IoT, and detect patterns of behaviour
  • Get expert advice on building beneficial AI which has a strong ethical foundation and reflects your company's values
  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Create a long-term, future-proof AI strategy for your business
  • Use AI in the underwriting process to ensure speed and accuracy
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your real-time customer services plan

Moonshot-Internet, Société Générale Insurance Alexandre Rispal CEO Moonshot-Internet, Société Générale Insurance

Moonshot-Internet, Société Générale Insurance Marie Huyghues-Beaufond Head of Actuarial Sciences and Data Science Moonshot-Internet, Société Générale Insurance

RSA Adele Sumner Head Of Fraud Intelligence and Strategic Development RSA

Swiss Re Pierluigi Fasano Head of P&C Enterprise Architecture Swiss Re

Conquer the Next Frontier: The Connected Home
Chair:

Aite Group Gwenn Bezard Partner Aite Group

14:20 – 15:50
Spur on customer adoption of the connected home and ensure you own the customer touchpoint
  • Overcome traditional customer apathy through utilising services such as leak detection, to foster good customer relationships and reduce churn
  • How can you protect from commoditisation? Assess which stakeholders will be the driving force behind the connected home revolution
  • Utilise IoT to help with prevention and loss mitigation. Craft proactive measures, minimise risks and provide your customers with timely service when it matters most!
  • Discover what's really driving customer adoption (because it isn't premium reductions!): Explore the full range of options and provide a full suite of offerings to your customers
  • Gain clarity over customer segmentation and offer truly a personalised service that aligns to each customer's needs

Swiss Re Cecilia Sevillano Head of Partnerships, Smart Homes Swiss Re

AG Insurance Benoit Fontaine Director Strategic Projects and Group Synergy AG Insurance

Roost Labs Roel Peeters Chief Executive Officer Roost Labs

AXA Global P&C Julien Fursat Head of Product Design and Ecosystem AXA Global P&C

Anyware Solutions Morten Bremild Co-founder Anyware Solutions

15:50 – 16:20
Networking Coffee Break
Conquer the Next Frontier: The Connected Home
16:20 – 16:40
The Thoughtful Smart Home: A new model for insurance

A case-study of Noe platform with Z-Wave designed to extend Living at Home for an aging population.

Groupama Clotilde Triniac Norlöff Director of Sales, Marketing and Innovation, Cofintex 6 SA Groupama

16:40 – 17:20
Data and Interoperability: Turning data into services in the Connected Home
  • Position your business as a trusted home security partner: Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Identify products that have good design, are reliable, convenient, robust and easy to use – and most importantly - integrate with other connected devices and home appliances
  • Address different protocols, technical standards and frequencies – how can you be device-agnostic?
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - How can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – Do more sensors always mean better intervention?

ROC-Connect Kevin Meagher SVP Business Development ROC-Connect

Fidelidade João Mestre Business Development Fidelidade

Seize the massive opportunity of IoT for Commercial Insurance
Chair:

Flint Hyde Gareth Eggle Head of Insurance Flint Hyde

14:20 – 14:35
Live Polling
14:35 – 15:15
The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
  • SMEs, power plants, commercial buildings, smart agriculture…Which industries are ripe for investment in IoT from an insurance perspective – and what are the specific challenges?
  • Identify which entities are most at risk of business interruption loss and find out how predictive maintenance can help
  • Commercial entities were never designed to be connected – how can you reconcile the opportunities of IOT with the legacy systems
  • Evaluate which partners provide the scalability and level of security required for commercial insurance
  • Explore how AI, blockchain and automation will drive efficiencies in commercial insurance and how this ties into IoT

See your box Marco Toja Founder & CEO See Your Box

Swiss Re Pierluigi Fasano Head of P&C Enterprise Architecture Swiss Re

15:15 – 15:50
Networking Coffee Break
Seize the massive opportunity of IoT for Commercial Insurance
15:50 – 16:50
Engage IoT tools to analyse risks in real-time and better understand your client base
  • Utilise real-time data from sensors and connected devices to more accurately assess risk exposure in commercial buildings and industries such a shipping
  • Use sensors on fine art, machinery, ships, wind farms, commercial buildings and more, to predict potential breakdowns, prevent damages and reduce business interruption loss
  • Discover how to accurately assess claims using sensors, drones and other connected devices
  • Does it make sense to retro-fit sensors (e.g. ships, agriculture, commercial buildings) to boost critical mass in the in the commercial sector?
  • Hear example of sensors in equipment and uniforms to reduce personal risk in the workplace

RSA Paul Etchells Marine Innovation Programme Manager RSA

InsureMyTrans Mario Raad Chief Technology Officer InsureMyTrans

30MHz Antony Yousefian Managing Director 30MHz

16:50 – 17:20
Closing Presentation

Aviva Gareth Hemming Director of SME Commercial Lines Aviva

17:30 – 19:30
Awards Ceremony and Networking Drinks Party

Insurance Nexus presents its annual European IoT Awards – Sponsored by InsurTech News

For more information contact helen.raff@insurancenexus.com

Followed by the networking drinks party in the exhibition hall

Day 2 - Tuesday, June 27th


Future Visions into InsurTech and IoT
9:00 – 9:20
Presentation: Insurance as a service for the connected generation
  • Discover what customers really want - Hear evidence from the Connected Insurance Observatory in Europe and North America
  • Find out how IoT has already permanently changed the insurance customer journey
  • Explore the emerging ecosystems of services and pinpoint the opportunities for your business

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

9:20 – 9:45
Presentation: The Insurance implications of the future of mobility:  Commercial practicalities and crystal ball gazing
  • Explore the incredible disruption that the Motor Insurance Market is facing in the years ahead – And specifically, what do the public want and how should we respond?
  • What role are insurers playing in the development of Connected & Autonomous Vehicles
  • Analyse the risks from interim stages of supposedly safer vehicles - Who pays when things go wrong?   What’s the position in the UK?  What other options should we consider?
  • Address societal changes, the sharing society and 'Uberisation'

AXA Insurance David Williams Technical Director AXA Insurance

Turn IoT On: Integrate IoT in Your Operations
9:45 – 10:55
Keynote Presentation: Transform your business by integrating IoT into your operations
  • Use IoT to create the modern insurer: Move beyond pricing and risk selection and set up your organisation to provide real-time management, new products and value-added services via connected devices
  • Breaking it down by department: What will IoT mean for your actuary, underwriter, claims adjuster, fraud controller?
  • Decide where you can use IoT to automate processes and teach new skillsets within your organisation
  • Communicate your new business model: How do sales, marketing, communications and brand development teams promote your new services and business offerings?
  • Evaluate the best internal strategy: IoT is often the remit of isolated, small groups and individuals – how can you integrate ideas and drive innovation and enthusiasm across your business?

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Speaker Logo Dirk Schmachtenberg Head of IoT Munich Re

Speaker Logo Diogo Santos Franco Master in Management Associate Professor Universidad Carlos III de Madrid Speaker Logo & Head of Digital Transformation Department Generali

10:55 – 11:25
Networking Coffee Break
Data Sharing
11:25 - 11:45
Keynote Presentation: IoT and the Data Sharing Economy: Use connected devices to generate insight, action and value
  • Assess attitudes toward data sharing – in both commercial and consumer contexts
  • Define what types of data are viewed as sharable, under what conditions, with whom and when
  • Pinpoint who is willing to share data and their motivations
  • Identify privacy protections and “must haves” that support data sharing

Speaker Logo Marc Lehmann Senior Vice President, Head of Client Service Development, Client Risk Solutions AIG Commercial

11:45 – 12:00
KEYNOTE PRESENTATION: IoT: Landmine or Goldmine?

IoT offers incredible promise for insurers. It presents the opportunity to transform their relationship with customers from peddler of a "grudge purchase" to provider of real peace of mind. Some examples:

  • Abolition of flood damage arising from loss of water
  • Volvo 20/20 – no one will ever die or suffer a life threatening accident in a Volvo
  • Household 'health check' app that lets you check humidity, temperature, lock status of each and every door and window, as well as remotely view property internally and externally at any time of day or night!

However, all major new initiatives bring potential pitfalls (landmines) as well as the opportunity to reap rewards (goldmines). This presentation will offer thoughts on key areas to consider when developing IoT initiatives, to help deliver success for your organisation.

Sapiens Richard Walker Head of Insurance Practice Sapiens

12:00 - 13:15
Networking Lunch Break
The Connected Person: Become a personal health and wellness partner
Chair:

neosurance Andrea Silvello & Co-Founder Neosurance

13:15 – 14:15
Utilise connected devices to modify behaviour and create better health outcomes for customers
  • Use consumer habits and behaviour data on risk exposure and lifestyle to define new customer segments and do personalised targeting
  • Create customer stickiness and provide incentives for long-term adoption beyond price and vouchers, see how gamification, access to healthcare professionals and additional services will motivate your customers
  • Stay updated on health conditions, changes in vital signs (EKG, pulse, blood pressure, blood sugar) and daily habits to lower the risk and reduce claims when they do occur
  • Make wearables dovetail into the connected home to help with elderly and disabled care

Bupa Brando Vehlo Digital Enterprise Architect Bupa

Speaker Logo Ari Zadikov Head of Technical Marketing Vitality Health

Speaker Logo Jean-Philippe Doumeng UK Healthcare Development Director Nokia Digital Health

The Connected Person: Become a personal health and wellness partner
14:15 - 15:15
Identify the value of data from connected devices for insurers and customers alike
  • Wearables and beyond: explore the value of connected devices to capture and store data
  • How can you make the data valuable for both insurer and consumer?
  • Debate the business models of the future and data ownership in this highly-sensitive space
  • Privacy and Regulations: Explore the complexities of European regulations and overcome any concerns your customers may have
  • Use data from connected personal devices to reduce fraud: Ensure claims are valid, rehab programs are adhered to, use data sources, like image analysis, to recognise changes in behaviour

Legal & General Joseph Lu Director of Longevity Science Legal & General

dacadoo AG Lukas Ammann Sales Director Europe dacadoo ag

Digital Salutem João Bocas The Wearables Expert Digital Salutem

Lessons from Connected Car Insurance
Chair:

PTOLEMUS Consulting Group Thomas Hallauer Research & Marketing Director PTOLEMUS Consulting Group

13:15 – 14:15
The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
  • Who is to blame if an autonomous vehicle crashes or causes a fatality – the driver, the car or the company?
  • Find out how the rise of autonomous cars will force insurers to change the motor products they offer
  • Get forecasts of the adoption of different levels of autonomy, and explore the different roles of the insurer in each scenario
  • Understand how layers of regulation (highway, penal, national, European) will impact your ability to insure an autonomous vehicle
  • The way people driving is changing – what new business models will this open up for the insurer?

DriveNow James Taylor Managing Director DriveNow UK

Munich RE Anwar Ahmed Head of Solutions Architect/Connected Car Insurance Munich RE

AXA Simon Baker Head of Commercial Underwriting AXA Commercial Lines

14:15 - 14:30
Improve claims efficiency and satisfaction by leveraging IoT and Telematics data

Claims are costly and if not handled in a timely manner, can have a big impact on customer satisfaction, not to mention your bottom line. IoT data, including Telematics, is changing this paradigm by offering holistic claim services. With data from automakers, Telematic Service Providers (TSPs), alarm companies, and sensor providers, find out how to:

  • Offer proactive services to avoid claims
  • Expedite the claim process by getting detailed data and prefilling the claim system in order to leverage their preferred partners for tow dispatch, body shop, and car rental
  • Understand what is happening in the home and reduce loss by mitigating the claim faster, through water sensors, smoke detectors and door sensors
  • Identify fraud and reduce claim cycle time and costs

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

Lessons from Connected Car Insurance
14:30 – 15:30
Turn data into services, drive customer engagement and modify behaviour to lower risk
  • Go beyond driver monitoring, and collect more valuable data to give feedback and provide a range of value-added services
  • Shift from indemnification to risk mitigation: Modify driver behaviour though real-time recommendations and driving scores
  • Make the connected vehicle safer with remote vehicle diagnostics and dynamic information on road and weather conditions
  • Integrate automated payment options into the vehicle for driving-related costs such as road tolls, parking, pay-as-you-drive insurance and pay-how-you-drive insurance for greater customer convenience
  • Maximise the potential of telematics by understanding your customers in depth
  • Consider the motivations which can most effectively improve your customers’ behaviour
  • Understand the different approaches to communicating with your customers, and their implications

Allianz James Tucker Manager, Smart Technologies Allianz

Speaker Logo Charlotte Halkett General Manager Communications insurethebox

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

Day 1 - Monday, June 26th


Chair:

Celent Craig Beattie Senior Analyst, Insurance Celent

IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
09:15 - 09:45
Opening Keynote Presentation: IoT… We're Not Just Insurance Anymore

A CEOs perspective on the threat and opportunity IoT presents the property/casualty insurance industry

  • Hear from a global player, with a commercial offering in place and continuous experimentation underway, share his perspective on the impact connected devices will have on the insurance industry and the insurer dialog with its customers
  • Learn specific examples of how IoT has been implemented across different use cases
  • Understand what leading companies are doing to address key challenges such as organization, partnering, investing and addressing those in the less attention-grabbing side of IoT

The Hartford Steam Boiler Inspection and Insurance Co. Greg Barats President & CEO The Hartford Steam Boiler Inspection and Insurance Co.

9:45 – 10:30
Fireside Chat: InsurTech and the Lemonade Story
  • What is InsurTech and why do so many folks think it's "so special"?
  • Learn the story of new InsurTech company Lemonade from one of its Founding Members
  • Explore the three biggest obstacles to overcome to be successful
  • Find out why regulators should embrace InsurTech
  • Examine peer-to-peer insurance and understand how it's disrupting to the traditional insurance market

Lemonade Insurance Co. Ty Sagalow Founding Member & Board Director Lemonade Insurance Co.

10:30 – 10:55
Brain Juicer Presentation: How to Prosper in an Ever Changing IOT World
  • As IoT becomes mainstream, hear examples of key developments in the connected world, from driverless cars to the connected home
  • Get to grips with AI as a core accelerant and driving force behind IoT – What is AI? And what's your “Move 37”?
  • Hear cautionary tales – what changes and what stays the same as a result of AI/IOT? Explore likely changes in pricing, marketing, claims resolution, job displacement and public transport
  • Get tips on adapting to a riskier world where opportunities to personalise are limited and severity of damages is likely to increase
  • Embrace curiosity, agility, innovation through neurodiversity

Direct Line Group  Mark Evans Marketing Director Direct Line Group

10:55 - 11:25
Networking Coffee Break
Customer Services & UX: Make IoT Speak to the Modern Customer
11:25 – 11:45
Keynote Presentation: Use IoT to Engage Customers Through a Suite of Services
  • Hear examples of successful IoT trials from across Europe
  • Examine the emerging model for the connected home, change your offering accordingly and seize your place in the connected home ecosystem
  • Overcome the fragmented nature of the connected home and get devices and services to work together
  • Get predictions on how insurance will be sold in the future and the role of non-insurance players

Allianz Jacob Abboud Chief Information Officer Allianz

11:45 – 12:05
Keynote Presentation: Harness connected technology to create different insurance outcomes
  • Identify and embed connected technology into your value propositions and use incentives and interventions to modify behaviour and reduce risk
  • Discover how to put data back in the hands of customers and empower them to become their own person risk manager
  • Explore RSA's investment in connected pet insurance – how does technology like this enable pet owners have healthier dogs?  And what value-added services could insurers provide? 
  • Move from being a claims-centric organisation to focusing on prevention, reducing claims from happening in the first place, and making claims less costly

RSA Kenny Leitch Global Connected Insurance Director RSA

12:05 – 12:25
Presentation: Harness IoT for Commercial Insurance
  • Identify the building blocks of the customer proposition
  • Use IoT for more accurate underwriting and risk selection
  • Hear examples of using IoT for customer engagement in the home and commercial lines

Zurich Antony Elliott Group Head of Business Transformation Zurich

12:25 – 13:00
Panel Discussion: Harness IoT to engage your customers like never before and capitalise on new customer relationships to transform your business
  • Anchoring the new customer paradigm: Understand how and why your customer relationship needs to change to engage and retain customers through an interactive continuous conversation
  • Understand customer motivations behind wearables, telematics insurance and the connected home and adjust your products accordingly
  • Discover how to enlarge the value proposition and incentivise customers - beyond reductions in premiums - with rewards, discounts and additional services
  • As energy companies, security companies and telcos all take their part of the pie, ensure that you’ll own the customer touchpoint and avoid commoditisation
  • Re-position your business as a trusted partner: Provide a security and maintenance service with an immediate, automated response to keep your customers loyal to your brand

Allianz Jacob Abboud Chief Information Officer Allianz

RSA Kenny Leitch Global Connected Insurance Director RSA

Zurich Antony Elliott Group Head of Business Transformation Zurich

13:00 – 14:20
Networking Lunch Break
The Strategy Track: Data, AI, Partnerships & Automation
Chair:

Startupbootcamp Sabine VanderLinden Managing Director Startupbootcamp InsurTech

14:20 – 15:20
Navigate the start-up environment: Identify the partners that provide the speed, agility, security and scalability you need
  • Move away from a model built purely on risk and get to grips with a new way of thinking by entering the physical world of partnerships
  • Evaluate whether you should you work with start-ups, buy them or create your own solutions
  • Debate who will own the data. Will it be reliable? And who will be liable for what?
  • Overcome the challenge of propriety standards and ensure that your partners can work with different protocols

StartUpBootCamp InsurTech Philip Proost Mentor StartUpBootCamp InsurTech

 Chubb Insurance Company of Europe Ruth Polyblank Head of SME Chubb Insurance Company of Europe

Sigma Designs Sylvain Riviere Director of IoT / Z-wave Sigma Designs

Insure a Thing Ben Allen CTO & Co-Founder Insure a Thing

Eos Venture Partners Sam Evans Managing Director Eos Venture Partners

15:20 – 15:50
Networking Coffee Break
The Strategy Track: Data, AI, Partnerships & Automation
15:50 – 17:20
Employ analytics, AI and machine learning, tie it in with IoT, and detect patterns of behaviour
  • Get expert advice on building beneficial AI which has a strong ethical foundation and reflects your company's values
  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Create a long-term, future-proof AI strategy for your business
  • Use AI in the underwriting process to ensure speed and accuracy
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your real-time customer services plan

Moonshot-Internet, Société Générale Insurance Alexandre Rispal CEO Moonshot-Internet, Société Générale Insurance

Moonshot-Internet, Société Générale Insurance Marie Huyghues-Beaufond Head of Actuarial Sciences and Data Science Moonshot-Internet, Société Générale Insurance

RSA Adele Sumner Head Of Fraud Intelligence and Strategic Development RSA

Swiss Re Pierluigi Fasano Head of P&C Enterprise Architecture Swiss Re

Conquer the Next Frontier: The Connected Home
Chair:

Aite Group Gwenn Bezard Partner Aite Group

14:20 – 15:50
Spur on customer adoption of the connected home and ensure you own the customer touchpoint
  • Overcome traditional customer apathy through utilising services such as leak detection, to foster good customer relationships and reduce churn
  • How can you protect from commoditisation? Assess which stakeholders will be the driving force behind the connected home revolution
  • Utilise IoT to help with prevention and loss mitigation. Craft proactive measures, minimise risks and provide your customers with timely service when it matters most!
  • Discover what's really driving customer adoption (because it isn't premium reductions!): Explore the full range of options and provide a full suite of offerings to your customers
  • Gain clarity over customer segmentation and offer truly a personalised service that aligns to each customer's needs

Swiss Re Cecilia Sevillano Head of Partnerships, Smart Homes Swiss Re

AG Insurance Benoit Fontaine Director Strategic Projects and Group Synergy AG Insurance

Roost Labs Roel Peeters Chief Executive Officer Roost Labs

AXA Global P&C Julien Fursat Head of Product Design and Ecosystem AXA Global P&C

Anyware Solutions Morten Bremild Co-founder Anyware Solutions

15:50 – 16:20
Networking Coffee Break
Conquer the Next Frontier: The Connected Home
16:20 – 16:40
The Thoughtful Smart Home: A new model for insurance

A case-study of Noe platform with Z-Wave designed to extend Living at Home for an aging population.

Groupama Clotilde Triniac Norlöff Director of Sales, Marketing and Innovation, Cofintex 6 SA Groupama

16:40 – 17:20
Data and Interoperability: Turning data into services in the Connected Home
  • Position your business as a trusted home security partner: Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Identify products that have good design, are reliable, convenient, robust and easy to use – and most importantly - integrate with other connected devices and home appliances
  • Address different protocols, technical standards and frequencies – how can you be device-agnostic?
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - How can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – Do more sensors always mean better intervention?

ROC-Connect Kevin Meagher SVP Business Development ROC-Connect

Fidelidade João Mestre Business Development Fidelidade

Seize the massive opportunity of IoT for Commercial Insurance
Chair:

Flint Hyde Gareth Eggle Head of Insurance Flint Hyde

14:20 – 14:35
Live Polling
14:35 – 15:15
The Sleeping Giant: Pinpoint the opportunity, challenges and reality of IoT for a Commercial Landscape
  • SMEs, power plants, commercial buildings, smart agriculture…Which industries are ripe for investment in IoT from an insurance perspective – and what are the specific challenges?
  • Identify which entities are most at risk of business interruption loss and find out how predictive maintenance can help
  • Commercial entities were never designed to be connected – how can you reconcile the opportunities of IOT with the legacy systems
  • Evaluate which partners provide the scalability and level of security required for commercial insurance
  • Explore how AI, blockchain and automation will drive efficiencies in commercial insurance and how this ties into IoT

See your box Marco Toja Founder & CEO See Your Box

Swiss Re Pierluigi Fasano Head of P&C Enterprise Architecture Swiss Re

15:15 – 15:50
Networking Coffee Break
Seize the massive opportunity of IoT for Commercial Insurance
15:50 – 16:50
Engage IoT tools to analyse risks in real-time and better understand your client base
  • Utilise real-time data from sensors and connected devices to more accurately assess risk exposure in commercial buildings and industries such a shipping
  • Use sensors on fine art, machinery, ships, wind farms, commercial buildings and more, to predict potential breakdowns, prevent damages and reduce business interruption loss
  • Discover how to accurately assess claims using sensors, drones and other connected devices
  • Does it make sense to retro-fit sensors (e.g. ships, agriculture, commercial buildings) to boost critical mass in the in the commercial sector?
  • Hear example of sensors in equipment and uniforms to reduce personal risk in the workplace

RSA Paul Etchells Marine Innovation Programme Manager RSA

InsureMyTrans Mario Raad Chief Technology Officer InsureMyTrans

30MHz Antony Yousefian Managing Director 30MHz

16:50 – 17:20
Closing Presentation

Aviva Gareth Hemming Director of SME Commercial Lines Aviva

17:30 – 19:30
Awards Ceremony and Networking Drinks Party

Insurance Nexus presents its annual European IoT Awards – Sponsored by InsurTech News

For more information contact helen.raff@insurancenexus.com

Followed by the networking drinks party in the exhibition hall

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Day 2 - Tuesday, June 27th


Future Visions into InsurTech and IoT
9:00 – 9:20
Presentation: Insurance as a service for the connected generation
  • Discover what customers really want - Hear evidence from the Connected Insurance Observatory in Europe and North America
  • Find out how IoT has already permanently changed the insurance customer journey
  • Explore the emerging ecosystems of services and pinpoint the opportunities for your business

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

9:20 – 9:45
Presentation: The Insurance implications of the future of mobility:  Commercial practicalities and crystal ball gazing
  • Explore the incredible disruption that the Motor Insurance Market is facing in the years ahead – And specifically, what do the public want and how should we respond?
  • What role are insurers playing in the development of Connected & Autonomous Vehicles
  • Analyse the risks from interim stages of supposedly safer vehicles - Who pays when things go wrong?   What’s the position in the UK?  What other options should we consider?
  • Address societal changes, the sharing society and 'Uberisation'

AXA Insurance David Williams Technical Director AXA Insurance

Turn IoT On: Integrate IoT in Your Operations
9:45 – 10:55
Keynote Presentation: Transform your business by integrating IoT into your operations
  • Use IoT to create the modern insurer: Move beyond pricing and risk selection and set up your organisation to provide real-time management, new products and value-added services via connected devices
  • Breaking it down by department: What will IoT mean for your actuary, underwriter, claims adjuster, fraud controller?
  • Decide where you can use IoT to automate processes and teach new skillsets within your organisation
  • Communicate your new business model: How do sales, marketing, communications and brand development teams promote your new services and business offerings?
  • Evaluate the best internal strategy: IoT is often the remit of isolated, small groups and individuals – how can you integrate ideas and drive innovation and enthusiasm across your business?

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Speaker Logo Dirk Schmachtenberg Head of IoT Munich Re

Speaker Logo Diogo Santos Franco Master in Management Associate Professor Universidad Carlos III de Madrid Speaker Logo & Head of Digital Transformation Department Generali

10:55 – 11:25
Networking Coffee Break
Data Sharing
11:25 - 11:45
Keynote Presentation: IoT and the Data Sharing Economy: Use connected devices to generate insight, action and value
  • Assess attitudes toward data sharing – in both commercial and consumer contexts
  • Define what types of data are viewed as sharable, under what conditions, with whom and when
  • Pinpoint who is willing to share data and their motivations
  • Identify privacy protections and “must haves” that support data sharing

Speaker Logo Marc Lehmann Senior Vice President, Head of Client Service Development, Client Risk Solutions AIG Commercial

11:45 – 12:00
KEYNOTE PRESENTATION: IoT: Landmine or Goldmine?

IoT offers incredible promise for insurers. It presents the opportunity to transform their relationship with customers from peddler of a "grudge purchase" to provider of real peace of mind. Some examples:

  • Abolition of flood damage arising from loss of water
  • Volvo 20/20 – no one will ever die or suffer a life threatening accident in a Volvo
  • Household 'health check' app that lets you check humidity, temperature, lock status of each and every door and window, as well as remotely view property internally and externally at any time of day or night!

However, all major new initiatives bring potential pitfalls (landmines) as well as the opportunity to reap rewards (goldmines). This presentation will offer thoughts on key areas to consider when developing IoT initiatives, to help deliver success for your organisation.

Sapiens Richard Walker Head of Insurance Practice Sapiens

12:00 - 13:15
Networking Lunch Break
The Connected Person: Become a personal health and wellness partner
Chair:

neosurance Andrea Silvello & Co-Founder Neosurance

13:15 – 14:15
Utilise connected devices to modify behaviour and create better health outcomes for customers
  • Use consumer habits and behaviour data on risk exposure and lifestyle to define new customer segments and do personalised targeting
  • Create customer stickiness and provide incentives for long-term adoption beyond price and vouchers, see how gamification, access to healthcare professionals and additional services will motivate your customers
  • Stay updated on health conditions, changes in vital signs (EKG, pulse, blood pressure, blood sugar) and daily habits to lower the risk and reduce claims when they do occur
  • Make wearables dovetail into the connected home to help with elderly and disabled care

Bupa Brando Vehlo Digital Enterprise Architect Bupa

Speaker Logo Ari Zadikov Head of Technical Marketing Vitality Health

Speaker Logo Jean-Philippe Doumeng UK Healthcare Development Director Nokia Digital Health

The Connected Person: Become a personal health and wellness partner
14:15 - 15:15
Identify the value of data from connected devices for insurers and customers alike
  • Wearables and beyond: explore the value of connected devices to capture and store data
  • How can you make the data valuable for both insurer and consumer?
  • Debate the business models of the future and data ownership in this highly-sensitive space
  • Privacy and Regulations: Explore the complexities of European regulations and overcome any concerns your customers may have
  • Use data from connected personal devices to reduce fraud: Ensure claims are valid, rehab programs are adhered to, use data sources, like image analysis, to recognise changes in behaviour

Legal & General Joseph Lu Director of Longevity Science Legal & General

dacadoo AG Lukas Ammann Sales Director Europe dacadoo ag

Digital Salutem João Bocas The Wearables Expert Digital Salutem

Lessons from Connected Car Insurance
Chair:

PTOLEMUS Consulting Group Thomas Hallauer Research & Marketing Director PTOLEMUS Consulting Group

13:15 – 14:15
The new mobility landscape: Analyse the risks and liabilities of autonomous vehicles, car-leasing, sharing and pooling
  • Who is to blame if an autonomous vehicle crashes or causes a fatality – the driver, the car or the company?
  • Find out how the rise of autonomous cars will force insurers to change the motor products they offer
  • Get forecasts of the adoption of different levels of autonomy, and explore the different roles of the insurer in each scenario
  • Understand how layers of regulation (highway, penal, national, European) will impact your ability to insure an autonomous vehicle
  • The way people driving is changing – what new business models will this open up for the insurer?

DriveNow James Taylor Managing Director DriveNow UK

Munich RE Anwar Ahmed Head of Solutions Architect/Connected Car Insurance Munich RE

AXA Simon Baker Head of Commercial Underwriting AXA Commercial Lines

14:15 - 14:30
Improve claims efficiency and satisfaction by leveraging IoT and Telematics data

Claims are costly and if not handled in a timely manner, can have a big impact on customer satisfaction, not to mention your bottom line. IoT data, including Telematics, is changing this paradigm by offering holistic claim services. With data from automakers, Telematic Service Providers (TSPs), alarm companies, and sensor providers, find out how to:

  • Offer proactive services to avoid claims
  • Expedite the claim process by getting detailed data and prefilling the claim system in order to leverage their preferred partners for tow dispatch, body shop, and car rental
  • Understand what is happening in the home and reduce loss by mitigating the claim faster, through water sensors, smoke detectors and door sensors
  • Identify fraud and reduce claim cycle time and costs

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

Lessons from Connected Car Insurance
14:30 – 15:30
Turn data into services, drive customer engagement and modify behaviour to lower risk
  • Go beyond driver monitoring, and collect more valuable data to give feedback and provide a range of value-added services
  • Shift from indemnification to risk mitigation: Modify driver behaviour though real-time recommendations and driving scores
  • Make the connected vehicle safer with remote vehicle diagnostics and dynamic information on road and weather conditions
  • Integrate automated payment options into the vehicle for driving-related costs such as road tolls, parking, pay-as-you-drive insurance and pay-how-you-drive insurance for greater customer convenience
  • Maximise the potential of telematics by understanding your customers in depth
  • Consider the motivations which can most effectively improve your customers’ behaviour
  • Understand the different approaches to communicating with your customers, and their implications

Allianz James Tucker Manager, Smart Technologies Allianz

Speaker Logo Charlotte Halkett General Manager Communications insurethebox

Speaker Logo Dawn Mortimer AVP IoT/Telematics Claims Product Development Verisk Insurance Solutions

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