Ian M Thompson has spent 23 years working in General Insurance (GI), gaining a range of experience in Global and UK roles covering Risk Engineering, Operational Risk Management, Corporate Venturing, Capability Development and Operational Leadership.
Over the last 14 years, Ian has increasingly focused on business transformation and strategic change, including leading RSA’s Global and UK strategic Claims Change programmes from 2002 to 2006. In 2006 Ian moved into operational leadership, integrating RSA’s UK motor claims teams to achieve an aligned, end to end, claims management service delivering market-leading efficiency and indemnity control.
Ian has a passion for driving customer service performance, securing the 2012 Insurance Times Claims Technology Innovation Award for his teams work to deliver enhanced automation and customer self-service for ‘MORE TH>N’ Insurance in the UK.
After 19 years with RSA, in 2012 Ian was appointed as Zurich Insurance Plc (ZIP) and Europe Chief Claims Officer (CCO), based in Dublin, Ireland. In 2014, Ian‘s remit expanded to encompass Zurich’s Middle-east and Africa claims teams. Ian is now accountable for more than 4,000 Claims professionals across 31 countries with an annual claims spend of in excess of USD10Bn and reserves over USD15Bn.
In the last four years, Ian has led the evaluation and development of the EMEA Claims governance and control environment, over-seen the delivery of more than USD400m of incremental claims indemnity improvements and rolled-out a restructuring and claims capability-up-skilling program within the Region.
More recently, Ian has led the development and implementation of a common operational ‘Blueprint’ for GI Claims as well as supporting the deployment of over USD300m of transformation investment across EMEA.
In 2014, Ian was appointed as Non-Executive Director to the Board of Zurich’s Italian Direct Business ‘Zuritel’ and he is now Chairmen of the Board for Zurich Segorta, Turkey.
Ian continues to lead the EMEA GI claims community to leverage the organisations knowledge, scale and capabilities to maximising claims contribution to the delivery of the business strategy, encourage innovation and help to build a market-leading claims service.