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Conference Agenda

Agenda Timing:
The conference will begin at 8.30am in November 30th and will conclude at 4pm on December 1st.


Day 1 — Thursday, November 30th

Insurance Through the Looking Glass: The Connected, Customer-First Future
Walk the Talk: Truly, Deeply Embed Innovation into the Lifeblood of Your Organization
Balancing Customer and Company Value: IoT Business Models for Success
HOME A:
The Technology Ecosystem Around Connected Homes
AUTO A:
The Future of the Auto Insurance Industry
Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
PERSON A:
The Burgeoning Connected Health Ecosystem and The Future of Insurance
AUTO B:
Transforming IoT Data to Value

Day 2 — Friday, December 1st

Build the Tech Framework to Reach Your Full IoT Capability
HOME B:
Preparing for The Future of the Connected Home
Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
COMMERCIAL B:
Building Commercial IoT Business Models for Success
WORKSHOP:
Move Along the Data and Analytics Spectrum: From Asking “Why” to Cognitive Understanding
Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
7.00am
Registration and Welcome Coffee
Session 1: Insurance Through the Looking Glass: The Connected, Customer-First Future
8.00am
Welcome and Introductory Remarks

Insurance Nexus Emma Sheard Head of Strategy Insurance Nexus

8.10am
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

8.20am
The Future of IoT: Connected Insurance
  • Tracking the key trends shaping the global insurance industry as we move towards a connected future
  • Uncover findings from the recent Connected Insurance Report – including the key challenges and opportunities executives are focusing on

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

Insurance Nexus Emma Sheard Head of Strategy Insurance Nexus

08.40am
Transforming Connected Services Into Industry-Beating Experiences
  • Learn deep insights into why Internet of Things is profoundly disruptive
  • Study high impact case examples of insurance firms realizing IoT successfully
  • Take away 7 key strategies that will ensure an IoT effort will perform well

Constellation Research Dion Hinchcliffe VP and Principal Analyst, The New C-Suite Constellation Research

9.00am
Why Wait for the Future? How Insurance Can Act Now
  • How to proactively move forward as insurers are waiting for connected car data to launch the next generation of products and services
  • What’s happening now? With the diversity of OEM standards and sensor capabilities combined with the 11.5 year average age of the US fleet action will likely take longer than expected
  • Capitalizing on the 80% American smartphone market penetration to best utilize connected car driving data and deliver an engaging customer experience

True Motion Ted Gramer Chief Executive Officer True Motion

9.20am
How Insurance Carriers Can Manage the Risk and Embrace the Opportunities of the Future
  • The impact of IoT on insurance, and the concrete use cases being realized across the insurance lifecycle
  • The intersection of IoT, data analytics, cyber and blockchain and their influence on developments in strategy, business models and processes
  • How IoT deployments are being practically realized, including how strategies are being developed and implemented

Munich Re Leonhard Forster Head of IoT Munich Re

9:40am
Panel Discussion: Welcome to the Insurance IoT Jungle
  • Mapping the insurance industry benchmark, and uncover what’s necessary to compete now and in the next decade
  • Demanding, digital and data-cautious: Meeting the insurance customers of 2018
  • How IoT is changing the world, and insurance – looking ahead and mapping developments over the next 2, 5 and 10 years

Constellation Research Dion Hinchcliffe VP and Principal Analyst, The New C-Suite Constellation Research

Farmers Insurance Mariel Devesa Head of Innovation Farmers Insurance

True Motion Ted Gramer Chief Executive Officer True Motion

Munich Re Leonhard Forster Head of IoT Munich Re

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10.00am
Networking Coffee Break
Session 2: Walk the Talk: Truly, Deeply Embed Innovation into the Lifeblood of Your Organization
10.30am
The Neos Story: No One Really Wants a Claim!
  • Moving the dial from after the event to prevention
  • Shifting from interaction friction to customer engagement
  • Re-examining the price to value ratio of insurance

Neos Matt Poll Chief Executive Officer & Co-Founder Neos

10.50am
How Will IoT Have Changed Auto Insurance in 2, 5 and 10 years?
  • How will telematics as we know it today change over the course of the next decade, and what role will OEMs and telecoms play in the future of auto insurance as connectivity continues to grow?
  • Preparing for a future where consumers mobility habits are changing, ie. are driving their cars less, sharing them more, driving smart cars?
  • Navigating a future of drastically reduced risk – how can insurance carriers prepare to be on the right side of tech advancement?

Arity Katie DeGraaf Director of Product – Insurance Solutions Arity

11.05am
Accelerating Homeowners IoT in Insurance – leveraging learnings from the Auto Insurance Telematics journey
  • Discuss the challenges UBI, Auto telematics have faced, and how they compare and contrast with the Home IoT space to take the most valuable lessons
  • Explore the key overarching questions that need to be answered (some same and some different as that Auto Insurers had to tackle)
  • What will be key to success and the path to acceleration? Looking for next steps

Homesite Sharena Ali SVP - Partnership Distribution, Analytics and Experience Homesite

11:25am
How Fried Chicken Revolutionized the Insurance Industry
  • Improving driver behavior to motivate real, sizeable and scalable reductions in the number and cost of claims, reduced loss ratios and better, safer drivers
  • Learnings from the UK, Middle East, Europe and Canada on the real power of data, analytics and proven models of rewards and incentives for safer driving behavior, to get quick returns
  • The practical, proven and available options available to truly get value from data in our connected insurance economy and the secret of how Fried Chicken has started to revolutionize the global vehicle insurance industry

Carrot Insurance Saleem Miyan Board Member Carrot Insurance

11.40pm
The IoT Mindset of Home and Auto Insurance Carriers: How IoT Will Impact Personal Lines
  • How will carriers incorporate IoT data and usage into their products, considering across the lifecycle the key points of impact.
  • Will IoT make a real difference in pricing risk? Exploring the true value of real-time IoT data to generate actionable insights
  • Answering the question on everyone’s mind: Is IoT the game changer that everyone thinks it is?

National General Lisa Cramer Vice President, Business Development National General

12.00pm
Panel Discussion: The Healthy Innovation Cookbook: Assembling the Essential Ingredients for IoT Success
  • How to motivate enthusiasm for IoT within your executive team and throughout the organization
  • Maintaining focus on IoT development among significant innovation and disruption across the organization
  • Lessons from the road ahead: What can we take from telematics and the auto industry to ensure success in other lines of insurance?

Panelists: Neos Matt Poll Chief Executive Officer & Co-Founder Neos

Arity Katie DeGraaf Director of Product – Insurance Solutions Arity

Homesite Sharena Ali SVP - Partnership Distribution, Analytics and Experience Homesite

Carrot Insurance Saleem Miyan Board Member Carrot Insurance

National General Lisa Cramer Vice President, Business Development National General

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12.20pm
Insurance Innovation Awards Ceremony

Insurance Nexus and InsurTech News are proud to present the prestigious Insurance Innovation Awards. We’ll be awarding:

  • Innovation Leader Award: for the individual who has demonstrated exceptional innovation and leadership
  • Innovation Project Award: for the project of product that has demonstrated exceptional innovation in the pursuit of “Connected Insurance”
  • InsurTech News Influencer Award: for the person who you feel is the most Connected, socially influential person in the Connected Insurance community
12.30pm
Lunch and Networking
STRATEGY TRACK: Balancing Customer and Company Value: IoT Business Models for Success
1.30pm
Converting IoT Data into Actionable Insights
  • How to use IoT data to make better decisions
  • Reducing risk with IoT
  • IoT Solutions that add value to insurers

XL Innovate Martha Notaras Partner XL Innovate

1.50pm
The Architecture of Everything: Connecting Customers With Their World
  • How customers through smartphones are increasingly able to connect with the objects in their lives, from cars to home and more
  • Preparing for the integrated ecosystem that insurance is a member of alongside tech, manufacturers and customers How to influence and support the customer lifecycle transformation with connected technology

DigiDrive Joe Gormley President DigiDrive

2.10pm
A Risk-Free Future: Moving Insurance Customers Towards Prevention
  • The risk prevention opportunity becoming available in the insurance in the future
  • Culture shift: Explore the required transformation to make prevention possible
  • A concrete approach to make it work: Practical strategies and tools to mode the needle

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

2.30pm
Demystifying Digital Transformation: Transforming a Legacy Insurance Carrier Into "AI First”
  • With start-ups offering legacy insurers the opportunity to externalize innovation, is core technology transformation a more sustainable approach to innovation?
  • Weighing the true value of individual elements including the impact of AI and IoT, with the value of core insurance transformation? Real-life case studies of how to evolve and bring tangible benefits throughout a complete transformation journey

Swiss Re Pierluigi Fasano Head P&C Enterprise Architecture Swiss Re

2.50pm
Panel Discussion
  • Keep Your Eyes on the Horizon: Identifying & Prioritizing the Key Outcomes of IoT Adoption
  • Untangling The Adoption Conundrum: Giving Customers What They Want Whilst Remaining Profitable
  • Achieving the Win-Win: Comparing Various Business Models Examples

XL Innovate Martha Notaras Partner XL Innovate

DigiDrive Joe Gormley President DigiDrive

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

Swiss Re Pierluigi Fasano Head P&C Enterprise Architecture Swiss Re

See Your Box Marco Toja Chief Executive Officer See Your Box

Modertor: Stephen Applebaum Managing Partner Insurance Solutions Group

3.30pm
Afternoon Coffee and Networking
STRATEGY TRACK: Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
4.00pm
Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
  • Exploring the customer adoption conundrum: Some customers want to use IoT and be rewarded or incentivized for doing so, others find them an invasion of privacy
  • How to utilize the invaluable data coming from connected devices e.g. appliances, and have in place the necessary systems and people to effectively analyse that data to enable risk mitigation through early notification of issues
  • Individualizing offerings for products, features and services to see the greatest reward

Westfield Kyle Van Hoeven Enterprise Risk Management Leader Westfield Group

4.20pm
Maximizing Your IoT Potential and Delivering the Ultimate Customer Experience
  • Building a similarly minded, customer-centric to develop IoT platforms and products that are market ready
  • Utilizing design, advanced analytics and a scalable platform to fully leverage IoT across your book of business

EPAM Eric Fenton Insurance Practice Lead – North America EPAM

EPAM Plamen Bliznakov Senior Direction, Extended IoT Solutions EPAM

4.35pm
How Lemonade Harnessed the Power of Innovation and Customer Centricity
  • How is InsurTech's founding full stack insurance company balances the needs of its customers and insurance regulators?
  • How a new insurance business model focused on artificial Intelligence and behavioral economics can drive customer satisfaction.
  • How does the future of insurance look given the emergence of InsurTech?

Lemonade Ty Sagalow Founding Member Lemonade

4.55pm
Panel Discussion
  • Make IoT Irresistible: Creating a Customer Experience That Turns Adoption into a No-Brainer
  • Helping Customers Help Themselves: Enabling Personal Risk Management to Reduce Long-Term Risk
  • “Don’t Tell Me the Problem, Give Me a Solution”: Automating Service Provision

Westfield Kyle Van Hoeven Enterprise Risk Management Leader Westfield

EPAM Plamen Bliznakov Senior Direction, Extended IoT Solutions EPAM

EPAM Eric Fenton Insurance Practice Lead – North America EPAM

Lemonade Ty Sagalow Founding Member Lemonade

AmTrust Michael Lebor SVP Global Marketing and Strategic Innovation AmTrust

Moderator: CCA Global Partners Greg Johnson SVP Strategic Partners Group CCA Global Partners

5.40pm
Networking Drinks
CONNECTED HOME A: The Technology Ecosystem Around Connected Homes
1.30pm
Taking IoT Capability and Transforming Home Insurance For Customers
  • Focusing on customer obsession and turning feedback into innovation and process improvements
  • Building an innovation ecosystem (e.g. pilots, workforce, working with startup accelerators and incubators, etc.) for success
  • Reaching the goal of insurance IoT: Using connected home devices (and using IoT data) to help keep customers safer and make their lives easier

USAA Amber Buehrle Strategic Innovation Director USAA

1.50pm
Working at The Speed Of The IOT Companies Shaping The Future
  • Getting your technology in place to support your new IOT partnership
  • Preparing for the impact of voice on insurance distribution
  • Starting the process of quantifying new loss trends

Effective Coverage Eric Narcisco Chief Executive Officer & Founder Effective Coverage

2.10pm
Data and Interoperability: Turning Data Into Services in the Connected Home
  • Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - how can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – do more sensors always mean better intervention?

ROC Connect Marcus Scheiber Chief Executive Officer ROC Connect

2.30pm
Panel Discussion
  • Getting the Connected Home to Scale: Encouraging Customer Adoption and Influencing Attitudes
  • What Do Customers Want: Discounts, Incentives, Control and Information, Automated Services, And Don’t Forget Various Preferences!

USAA Amber Buehrle Strategic Innovation Director USAA

Effective Coverage Eric Narcisco Chief Executive Officer & Founder Effective Coverage

ROC Connect Marcus Scheiber Chief Executive Officer ROC Connect

Phyn Ryan Kim Chief Executive Officer Phyn

Moderator: Coverager Shefi Ben Hutta Founder Coverager

3.10pm
Live Polling Session

Get out your smart devices and let’s get some live statistics. Using live polling software, we will explore the audience's perspectives on the Connected Home and insurance opportunities of the future.

3.30pm
Afternoon Coffee and Networking
CONNECTED PERSON A: The Burgeoning Connected Health Ecosystem and The Future of Insurance
4.00pm
Stimulate Engagement and Become a Trusted Advisor for Customer Health and Wellbeing
  • Understand today’s customer’s mindset
  • Develop products to reward fitness, well-being and health conscious customers
  • How to develop an integrated end to end process fuelled by IoT

John Hancock Rahim Rajpar Vice President, Strategy & Marketing John Hancock

4.30pm
The Health of Connected Health: How Big Data and Mobility Are Pushing Connected Healthcare
  • Examining the 'then, now and next' in health insurance with focus on the current trends shaping the landscape
  • Explore use cases by demographics; and how 'openness' can challenge 'connectedness'
  • Build the case for why Arianna Huffington is one to watch

Coverager Shefi Ben Hutta Founder Coverager

5.00pm
Panel Discussion
  • Maximizing Value from Health Insurance IoT Programs
  • Motivating and Supporting the Risk Prevention Revolution: Tools to Encourage A Journey Towards a Healthier Lifestyle
  • Strategies to Demonstrate ROI of Long-Term Behavior Modification and Customer Engagement

John Hancock Rahim Rajpar Vice President, Strategy & Marketing John Hancock

Striiv Dave Wang Co-Founder and Chief Executive Officer Striiv

Moderator: Coverager Shefi Ben Hutta Founder Coverager

5.40pm
Networking Drinks
CONNECTED CAR A: The Future of the Auto Insurance Industry
1.30pm
Connectivity and The Call to Action for Automotive OEMs and Auto Insurers
  • Connectivity has the potential to fundamentally change the nature of the Auto business from a Product to a Service focus, and is already underway with huge market value being created by innovative Service providers
  • Challenging the business models of existing auto insurers as they encounter new players, new business models, and vastly more data as a result of connectivity
  • Heeding the call to action: don't wait to begin experimenting, the time is now to begin understanding this technology and the best ways to take advantage of it

Greg Ross Owner Connected Business Innovations LLC

1.50pm
Thinking Differently About the Connected Car – Shifting Focus from the Driver to the Vehicle
  • Beyond usage-based insurance, the auto industry lacks the data needed to predict reliability or prescribe risk mitigation measures
  • Shifting risk evaluation from the driver to the vehicle to enable more rapid adjustments of rates as new technologies are added to vehicles
  • Getting the detail: Telematics and predictive analytics can give us a better idea of what parts are likely to fail, the likelihood they will fail and what it will cost to repair

Assurant Chad Ammons VP, Global Strategy & Development (Vehicle Protection Services Team) Assurant

2.05pm
The Big Question: Will Insurers Be Connected to the Connected Car?
  • The expanding ecosystem: It’s not just insurers, dongles, smartphone apps, and drivers any more
  • Meeting the needs of the future as suddenly OEMs, dealers, ride-hailing services and others want to be connected to cars and drivers
  • How can insurers play and win in this new game?

Celent Donald Light Director, North America Property/Casualty Practice Celent

2.25pm
Stop Playing, Get Serious: Unlocking the Transformative Power of Telematics to Reduce Costs
  • Going beyond the initial telematics application for underwriting and pricing, which represents just the surface of the tremendous potential for carriers
  • Strategies to leave “pilot mode” and making insurance telematics a no-brainer for customers
  • Shaking the “big brother” image and providing the telematics services your customers desire

Bosch Steffen Zacharias General Manager Bosch Connected Devices and Solutions, North America Bosch

2.40pm
Reach Beyond UBI: Achieving the Total Telematics Experience
  • UBI has been touted as the most impressive insurance innovation in the history of underwriting, with driver behavior scoring revolutionizing risk identification and pricing
  • While UBI innovation is impressive, telematics has the greatest impact when it is also integrated into the claims process, enabling advanced capabilities such as crash detection, instant first notice of loss, and crash reconstruction.
  • Get insight gleaned from early results from telematics-driven claims, explore the tech required and get strategies to overcome the challenges facing insurers pursuing telematics-driven claims

Octo Telematics North America Nino Tarantino Chief Executive Officer Octo Telematics North America

3.00pm
Panel Discussion
  • Explore the Continual Disruption Changing the Face of Auto Insurance
  • How Insurance Changes as We Move From Connected to Driverless
  • Capitalizing on early opportunities to connect the car to the home and person
  • Mapping the Auto Insurance Transformation

Greg Ross Owner Connected Business Innovations LLC

Octo Telematics North America Nino Tarantino Chief Executive Officer Octo Telematics North America

Celent Donald Light Director, North America Property/Casualty Practice Celent

Bosch Steffen Zacharias General Manager Bosch Connected Devices and Solutions, North America Bosch

Assurant Chad Ammons VP, Global Strategy & Development (Vehicle Protection Services Team) Assurant

Snapsheet Brad Weisberg Chief Executive Officer and Co-Founder Snapsheet

Moderator: Connected Vehicle Trade Association Valerie Shuman Vice President, Industry Programs Connected Vehicle Trade Association

3.30pm
Afternoon Coffee and Networking
CONNECTED CAR B: Transforming IoT Data to Value
4.00pm
Fierside Chat: Transforming IoT Data to Value
  • Strategies to deliver fast innovation and insights from the data flying around
  • Combining data sets including IoT, big data and more with the advanced analytics capabilities required to transform it to value
  • Matching IoT and technology transformation with the necessary change management strategies to ensure it’s success

Progressive Kim LaRiccia IT Director of Data Management and Analytics Progressive

4.20pm
Quantifying the Value of Engaging Customers With Meaningful First Contact
  • Embracing the voice of the policyholder and transitioning expectations from “Soon to Now”
  • Utilizing the value of data received from IoT devices and customers
  • Calculating the ROI of Now vs Soon in expenses, soft fraud and loss of policyholders

Schedule It Rebecca Wheeling Chief Executive Officer and Co-Founder Schedule It

4.40pm
Strategies to Integrate Innovation Into the Foundation of Organizations
  • How CSAA is approaching the new trend of innovation and where we draw inspiration
  • The importance of nurturing a multitude of ideas and failing fast, rather than pinning all hopes on one idea

CSAA Marik Brockman VP Strategy & Innovation CSAA

5.00pm
Panel Discussion
  • Connecting Insurers and OEs: Capitalizing on New Opportunities as Connected Cars Change the Game
  • Building Partnerships Enabling Hybrid Product and Service Offerings
  • Turn the Voice of the Customer Up Loud

Schedule It Rebecca Wheeling Chief Executive Officer and Co-Founder Schedule It

CSAA Marik Brockman VP Strategy & Innovation CSAA

Allstate Insurance Peggy Klingel Senior Manager, Claims Innovation Strategic Partnerships Allstate Insurance

Moderator: Verisk Telematics Dawn Mortimer AVP, IoT/Telematics Claims Product Management Verisk Telematics

5.40pm
Networking Drinks
7.30am
Registration and Welcome Coffee
STRATEGY TRACK: Build the Tech Framework to Reach Your Full IoT Capability
8.40am
Agile, Customer-Centric and Innovative: Holistic Digital Transformation
  • How digital transformation is changing insurance for the future
  • Engaging customers across digital platforms and channels for a seamless, superior customer experience

HCL Technologies Koen Hulsbosch Associate Vice President and Head of Insurance Europe HCL Technologies

9.00am
Creating Exceptional Customer Experiences Across the Insurance Service Cycle
  • Strategies to improve the insurance lifecycle and service with the customer front of mind
  • Utilizing new technologies available, with opportunities ranging from IoT data, robotics, automation and AI

Zurich North America Duane Perkins Global Head of Claims Excellence Zurich North America

9.20am
IoT and Automated Machine Learning: Achieving the Biggest Differentiator in 21st Century Insurance
  • IoT is creating a whole new source of data for insurer carriers, however this new data source in itself is not a differentiator
  • Creating actionable insights from IoT data in real time to generate results, utilizing automated machine learning
  • Leveraging a competitive advantage using the combination of machine learning technology and IoT data

DataRobot Satadru Sengupta General Manager and Insurance Subject Matter Expert DataRobot

9.40am
From Rhetoric to Results – It’s Not Just About Disruption
  • Drive value from the your IoT platform connections with OE’s and growing ecosystem of third party providers
  • Activate data with a futureproof platform leveraging real-time AI, advanced analytics and telematics
  • Enhance policyholder experiences for improved customer acquisition and retention

CCC Telematics Mac Fraser General Manager CCC Telematics

10.00am
Panel Discussion
  • Implementing the Infrastructure You Need for Scalable IoT Capabilities
  • With Great Power Comes Great Responsibility: Meeting Cybersecurity Risks Head On
  • Unpacking the Cutting-Edge Tech Making Waves

HCL Technologies Koen Hulsbosch Associate Vice President and Head of Insurance Europe HCL Technologies

Zurich North America Duane Perkins Global Head of Claims Excellence Zurich North America

DataRobot Satadru Sengupta General Manager and Insurance Subject Matter Expert DataRobot

CCC Telematics Mac Fraser General Manager CCC Telematics

The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

10.30pm
Networking Coffee Break
00:00pm
CONNECTED HOME B: Preparing for The Future of the Connected Home
8.40am
The Role of Insurance As the Connected Home is Changing the Game
  • Take a tour of the Living Wise initiative from American Modern and HSB including the major learnings now being turned into knowledge
  • Delving into the Smart Home ecosystem, including the key elements, why they’re important and how their impact is changing home insurance
  • How to reach the two objectives of IoT in insurance – customer and engagement and utilizing the data

American Modern Shannon Lewandowski Head of IoT American Modern

9.00am
The Win-Win: Balancing the Value of IoT For the Carrier and Customer
  • Identifying the stem cause of customer skepticism to communicate effectively around concerns
  • Utilizing IoT to deliver value: How insurance can leverage lessons from other industries
  • Focusing on true value for the insurance carrier and solving real life impact for maximum value add

The Commonwell Mutual Enrico Mastrangeli Manager, Business Innovation The Commonwell Mutual

9.20am
Overcoming Challenges of Creating Value For Insurers and Home Owners
  • Exploring the adoption curves, costs, and impact of InsurTech
  • Strategies to maintain and maximize engagement with customers
  • The transition from IoT to AoT (analytics of things): Transitioning from data to insights

Alert Labs George Tsintzouras President Alert Labs

9.40am
Panel Discussion
  • Getting the Connected Home to Scale: Encouraging Customer Adoption and Influencing Attitudes
  • What Do Customers Want: Discounts, Incentives, Control and Information, Automated Services, And Don’t Forget Various Preferences!

Speaker Logo Shannon Lewandowski Head of IoT American Modern

The Commonwell Mutual Enrico Mastrangeli Manager, Business Innovation The Commonwell Mutual

Alert Labs George Tsintzouras President Alert Labs

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10.30pm
Networking Coffee Break
STRATEGY TRACK: Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
11.00am
Utilize IoT to Enhance Customer Journeys and Experience
  • Leveraging your strengths when disruption occurs to stay ahead of the game
  • How to use your customer personas and key demographics to build out your IoT value proposition

berkshire_hathaway_travel_protection Kit Kiefer Communications Manager Berkshire Hathaway Travel Protection

11.20am
Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
  • Develop business capabilities to capture sensor data, identify value elements, and turn data into actionable insights through end to end management of the data life cycle
  • How to multiply the value of data by infusing third party as well as internal data, and leveraging advance analytics capabilities such as predictive analytics and machine learning

LTI Amit Unde AVP and Insurance Chief Technology Officer LTI

11.40PM
How Artificial Intelligence and Consumers are Changing the Face of the Insurance Agent
  • Using machine learning to enhance the customer experience and provide customized / personalized interactions and products
  • Pros and cons of virtual agents: chat bots and robo advisors and voice recognition platforms

Insurify Snejina Zacharia Founder and Chief Executive Officer Insurify

12.00pm
Panel Discussion
  • Using Real-Time Data Analysis to Take IoT to it’s Full Potential
  • Letting Analytics Stretch Its Legs: The Impact of Embedding Analytics Across the Organization
  • You’re Invited to The Wedding of the Century: When Machine Learning Meets IoT Data
  • Using machine learning to advance user experience and customer acquisition.
  • Chatbots and roboadvisors: enhancing the customer experience, providing customised/personalised interactions and products

berkshire_hathaway_travel_protection Kit Kiefer Communications Manager Berkshire Hathaway Travel Protection

LTI Amit Unde AVP and Insurance Chief Technology Officer LTI

Insurify Snejina Zacharia Founder and Chief Executive Officer Insurify

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12.30pm
Networking Lunch
COMMERCIAL IOT A: Building Commercial IoT Business Models for Success
11.00am
The Best Use of Data: Keeping Up with the Ever-Increasing Speed of Information
  • How commercial insurance is utilizing data and information to better understand their clients and risk
  • Transforming the underwriting process to best integrate new sources of data
  • The narrowing distance between risk and mitigation: the future of insurance

JLT Group Douglas Turk Chief Marketing Officer JLT Group

11.20am
Data and Analytics in Insurance: How to Make a Positive Impact and Navigate the Trade-Offs
  • As more and more data becomes available, being strategic in which data to leverage and understanding the skills needed to utilize and maintain innovative data sources over time is critical
  • Building a strategy for data and analytics that focuses on ways to deliver a positive business impact
  • Choosing an analytical solution that is best suited to solve the business problem, including considerations of the trade-offs between budget, resources, feasibility and business readiness

AXIS Specialty Meghan Anzelc VP Data and Analytics AXIS Specialty

11.40pm
Making Sense of IoT and It’s Impacts from a Casualty Underwriting Perspective
  • In case you didn’t know it… IoT is probably already in most portfolios – how IoT has already penetrated casualty insurance
  • The opportunities presented by IoT and where we will find IoT in our business
  • Listing the next steps: What underwriters need to think about moving forward

Swiss Re Robert Weireter Senior Underwriter Swiss Re

12.00pm
Panel Discussion
  • Where’s the Value? Contrasting Business Models for Commercial IoT
  • Challenges and Future Opportunities for Commercial Insurance

JLT Group Douglas Turk Chief Marketing Officer JLT Group

Greater New York Insurance Kathleen Zarzycki, Chief Information Officer Greater New York Insurance

AXIS Specialty Meghan Anzelc VP Data and Analytics AXIS Specialty

Swiss Re Robert Weireter Senior Underwriter Swiss Re

Moderator: Insurance Innovation Reporter Anthony O’Donnell Executive Editor Insurance Innovation Reporter

12.30pm
Networking Lunch
WORKSHOP: Move Along the Data and Analytics Spectrum: From Asking “Why” to Cognitive Understanding
11.00am
Move Along the Data and Analytics Spectrum: From Asking “Why” to Cognitive Understanding

IoT data is the new oil for insurance carriers, but is meaningless without turning it into valuable insights, a significant challenge across the industry. How effectively you incorporate data sets, utilize increasingly advanced analysis and draw valuable insights for application will be the competitive advantage of the future.

In this interactive workshop, join expert facilitators Strategy Meets Action as they take you through the spectrum of data and analytics advancement. Learn and apply a framework that maps your current capabilities and opportunities to develop an action plan and then gain strategies to move along the spectrum.

Attend this workshop to:

  • Prepare your data: Fully utilize transactional data before introducing social, IoT, telematics and other big data sources to draw increasingly valuable insights
  • Advance your capability: Moving from advanced analytics to understand why things happen through predictive analytics to eventually machine learning for cognitive analysis
  • Get the personalized information you need to walk away an action plan and to do list to take back to your organization and start making strides in data and analytics

Strategy Meets Action Deb Smallwood Founder Strategy Meets Action

12.30pm
Networking Lunch
Plenary 3: Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
1.30pm
Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
  • Mega trends to keep in your focus and strategies
  • 5 fundamentals that hold true in the digital connected world
  • 10 future predictions to guide your IoT call to action

Strategy Meets Action Deb Smallwood Founder & Chief Executive Officer Strategy Meets Action

1.50pm
Insurance Through the Looking Glass: The Connected, Customer-First Future
  • Adjusting to the new normal: An incredible customer experience is the new baseline
  • There’s lots of game in the IoT jungle, but how do you choose what to hunt?
  • Enabling innovation and disruption vs protecting existing business models

Assurant Eduardo Arthur Senior Vice President, Growth Strategy & Innovation Assurant

2.10pm
Panel Discussion
  • Zooming Out to the Big Picture: Future Trends to Keep In Your Focus
  • Key Takeaways and The Next Steps for Your IoT Program
  • Lessons from the Cutting Edge of Advanced Telematics and Auto Insurance
  • Navigating the Holistic Insurance Innovation Landscape

Strategy Meets Action Deb Smallwood Founder & Chief Executive Officer Strategy Meets Action

Assurant Eduardo Arthur Senior Vice President, Growth Strategy & Innovation Assurant

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

InsurTech SharkTank
2.20pm
InsurTech SharkTank
  • Meet Game-Changing Start-Ups to Make Sure You’re Not Left Behind
  • Learn First-Hand How Pro Investors Assess Potential to Build a Winning Ecosystem

InsurTech Pitchers: Raj Pofale Founder and Chief Executive Officer Claim Genius Inc.

Scott Soderstrom Co-Founder and Chief Executive Officer FilingMate

Jack Blaeser Founder and Chief Executive Officer Virtunuity

SharkTank Panellists: Liberty Mutual Strategic Ventures Russ MacTough Managing Director Liberty Mutual Strategic Ventures

Speaker Logo Drew Aldrich Principal American Family Ventures

lightbank Vic Pascucci III Managing Partner lightbank

XL Innovate Chris Downer Associate XL Innovate

3.20pm
Closing Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

3.30pm
Close of Conference
7.00am
Registration and Welcome Coffee
Session 1: Insurance Through the Looking Glass: The Connected, Customer-First Future
8.00am
Welcome and Introductory Remarks

Insurance Nexus Emma Sheard Head of Strategy Insurance Nexus

8.10am
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

8.20am
The Future of IoT: Connected Insurance
  • Tracking the key trends shaping the global insurance industry as we move towards a connected future
  • Uncover findings from the recent Connected Insurance Report – including the key challenges and opportunities executives are focusing on

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

Insurance Nexus Emma Sheard Head of Strategy Insurance Nexus

08.40am
Transforming Connected Services Into Industry-Beating Experiences
  • Learn deep insights into why Internet of Things is profoundly disruptive
  • Study high impact case examples of insurance firms realizing IoT successfully
  • Take away 7 key strategies that will ensure an IoT effort will perform well

Constellation Research Dion Hinchcliffe VP and Principal Analyst, The New C-Suite Constellation Research

9.00am
Why Wait for the Future? How Insurance Can Act Now
  • How to proactively move forward as insurers are waiting for connected car data to launch the next generation of products and services
  • What’s happening now? With the diversity of OEM standards and sensor capabilities combined with the 11.5 year average age of the US fleet action will likely take longer than expected
  • Capitalizing on the 80% American smartphone market penetration to best utilize connected car driving data and deliver an engaging customer experience

True Motion Ted Gramer Chief Executive Officer True Motion

9.20am
How Insurance Carriers Can Manage the Risk and Embrace the Opportunities of the Future
  • The impact of IoT on insurance, and the concrete use cases being realized across the insurance lifecycle
  • The intersection of IoT, data analytics, cyber and blockchain and their influence on developments in strategy, business models and processes
  • How IoT deployments are being practically realized, including how strategies are being developed and implemented

Munich Re Leonhard Forster Head of IoT Munich Re

9:40am
Panel Discussion: Welcome to the Insurance IoT Jungle
  • Mapping the insurance industry benchmark, and uncover what’s necessary to compete now and in the next decade
  • Demanding, digital and data-cautious: Meeting the insurance customers of 2018
  • How IoT is changing the world, and insurance – looking ahead and mapping developments over the next 2, 5 and 10 years

Constellation Research Dion Hinchcliffe VP and Principal Analyst, The New C-Suite Constellation Research

Farmers Insurance Mariel Devesa Head of Innovation Farmers Insurance

True Motion Ted Gramer Chief Executive Officer True Motion

Munich Re Leonhard Forster Head of IoT Munich Re

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10.00am
Networking Coffee Break
Session 2: Walk the Talk: Truly, Deeply Embed Innovation into the Lifeblood of Your Organization
10.30am
The Neos Story: No One Really Wants a Claim!
  • Moving the dial from after the event to prevention
  • Shifting from interaction friction to customer engagement
  • Re-examining the price to value ratio of insurance

Neos Matt Poll Chief Executive Officer & Co-Founder Neos

10.50am
How Will IoT Have Changed Auto Insurance in 2, 5 and 10 years?
  • How will telematics as we know it today change over the course of the next decade, and what role will OEMs and telecoms play in the future of auto insurance as connectivity continues to grow?
  • Preparing for a future where consumers mobility habits are changing, ie. are driving their cars less, sharing them more, driving smart cars?
  • Navigating a future of drastically reduced risk – how can insurance carriers prepare to be on the right side of tech advancement?

Arity Katie DeGraaf Director of Product – Insurance Solutions Arity

11.05am
Accelerating Homeowners IoT in Insurance – leveraging learnings from the Auto Insurance Telematics journey
  • Discuss the challenges UBI, Auto telematics have faced, and how they compare and contrast with the Home IoT space to take the most valuable lessons
  • Explore the key overarching questions that need to be answered (some same and some different as that Auto Insurers had to tackle)
  • What will be key to success and the path to acceleration? Looking for next steps

Homesite Sharena Ali SVP - Partnership Distribution, Analytics and Experience Homesite

11:25am
How Fried Chicken Revolutionized the Insurance Industry
  • Improving driver behavior to motivate real, sizeable and scalable reductions in the number and cost of claims, reduced loss ratios and better, safer drivers
  • Learnings from the UK, Middle East, Europe and Canada on the real power of data, analytics and proven models of rewards and incentives for safer driving behavior, to get quick returns
  • The practical, proven and available options available to truly get value from data in our connected insurance economy and the secret of how Fried Chicken has started to revolutionize the global vehicle insurance industry

Carrot Insurance Saleem Miyan Board Member Carrot Insurance

11.40pm
The IoT Mindset of Home and Auto Insurance Carriers: How IoT Will Impact Personal Lines
  • How will carriers incorporate IoT data and usage into their products, considering across the lifecycle the key points of impact.
  • Will IoT make a real difference in pricing risk? Exploring the true value of real-time IoT data to generate actionable insights
  • Answering the question on everyone’s mind: Is IoT the game changer that everyone thinks it is?

National General Lisa Cramer Vice President, Business Development National General

12.00pm
Panel Discussion: The Healthy Innovation Cookbook: Assembling the Essential Ingredients for IoT Success
  • How to motivate enthusiasm for IoT within your executive team and throughout the organization
  • Maintaining focus on IoT development among significant innovation and disruption across the organization
  • Lessons from the road ahead: What can we take from telematics and the auto industry to ensure success in other lines of insurance?

Panelists: Neos Matt Poll Chief Executive Officer & Co-Founder Neos

Arity Katie DeGraaf Director of Product – Insurance Solutions Arity

Homesite Sharena Ali SVP - Partnership Distribution, Analytics and Experience Homesite

Carrot Insurance Saleem Miyan Board Member Carrot Insurance

National General Lisa Cramer Vice President, Business Development National General

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12.20pm
Insurance Innovation Awards Ceremony

Insurance Nexus and InsurTech News are proud to present the prestigious Insurance Innovation Awards. We’ll be awarding:

  • Innovation Leader Award: for the individual who has demonstrated exceptional innovation and leadership
  • Innovation Project Award: for the project of product that has demonstrated exceptional innovation in the pursuit of “Connected Insurance”
  • InsurTech News Influencer Award: for the person who you feel is the most Connected, socially influential person in the Connected Insurance community
12.30pm
Lunch and Networking
STRATEGY TRACK: Balancing Customer and Company Value: IoT Business Models for Success
1.30pm
Converting IoT Data into Actionable Insights
  • How to use IoT data to make better decisions
  • Reducing risk with IoT
  • IoT Solutions that add value to insurers

XL Innovate Martha Notaras Partner XL Innovate

1.50pm
The Architecture of Everything: Connecting Customers With Their World
  • How customers through smartphones are increasingly able to connect with the objects in their lives, from cars to home and more
  • Preparing for the integrated ecosystem that insurance is a member of alongside tech, manufacturers and customers How to influence and support the customer lifecycle transformation with connected technology

DigiDrive Joe Gormley President DigiDrive

2.10pm
A Risk-Free Future: Moving Insurance Customers Towards Prevention
  • The risk prevention opportunity becoming available in the insurance in the future
  • Culture shift: Explore the required transformation to make prevention possible
  • A concrete approach to make it work: Practical strategies and tools to mode the needle

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

2.30pm
Demystifying Digital Transformation: Transforming a Legacy Insurance Carrier Into "AI First”
  • With start-ups offering legacy insurers the opportunity to externalize innovation, is core technology transformation a more sustainable approach to innovation?
  • Weighing the true value of individual elements including the impact of AI and IoT, with the value of core insurance transformation? Real-life case studies of how to evolve and bring tangible benefits throughout a complete transformation journey

Swiss Re Pierluigi Fasano Head P&C Enterprise Architecture Swiss Re

2.50pm
Panel Discussion
  • Keep Your Eyes on the Horizon: Identifying & Prioritizing the Key Outcomes of IoT Adoption
  • Untangling The Adoption Conundrum: Giving Customers What They Want Whilst Remaining Profitable
  • Achieving the Win-Win: Comparing Various Business Models Examples

XL Innovate Martha Notaras Partner XL Innovate

DigiDrive Joe Gormley President DigiDrive

Connected Insurance Observatory Matteo Carbone Founder and Director Connected Insurance Observatory

Swiss Re Pierluigi Fasano Head P&C Enterprise Architecture Swiss Re

See Your Box Marco Toja Chief Executive Officer See Your Box

Modertor: Stephen Applebaum Managing Partner Insurance Solutions Group

3.30pm
Afternoon Coffee and Networking
STRATEGY TRACK: Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
4.00pm
Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
  • Exploring the customer adoption conundrum: Some customers want to use IoT and be rewarded or incentivized for doing so, others find them an invasion of privacy
  • How to utilize the invaluable data coming from connected devices e.g. appliances, and have in place the necessary systems and people to effectively analyse that data to enable risk mitigation through early notification of issues
  • Individualizing offerings for products, features and services to see the greatest reward

Westfield Kyle Van Hoeven Enterprise Risk Management Leader Westfield Group

4.20pm
Maximizing Your IoT Potential and Delivering the Ultimate Customer Experience
  • Building a similarly minded, customer-centric to develop IoT platforms and products that are market ready
  • Utilizing design, advanced analytics and a scalable platform to fully leverage IoT across your book of business

EPAM Eric Fenton Insurance Practice Lead – North America EPAM

EPAM Plamen Bliznakov Senior Direction, Extended IoT Solutions EPAM

4.35pm
How Lemonade Harnessed the Power of Innovation and Customer Centricity
  • How is InsurTech's founding full stack insurance company balances the needs of its customers and insurance regulators?
  • How a new insurance business model focused on artificial Intelligence and behavioral economics can drive customer satisfaction.
  • How does the future of insurance look given the emergence of InsurTech?

Lemonade Ty Sagalow Founding Member Lemonade

4.55pm
Panel Discussion
  • Make IoT Irresistible: Creating a Customer Experience That Turns Adoption into a No-Brainer
  • Helping Customers Help Themselves: Enabling Personal Risk Management to Reduce Long-Term Risk
  • “Don’t Tell Me the Problem, Give Me a Solution”: Automating Service Provision

Westfield Kyle Van Hoeven Enterprise Risk Management Leader Westfield

EPAM Plamen Bliznakov Senior Direction, Extended IoT Solutions EPAM

EPAM Eric Fenton Insurance Practice Lead – North America EPAM

Lemonade Ty Sagalow Founding Member Lemonade

AmTrust Michael Lebor SVP Global Marketing and Strategic Innovation AmTrust

Moderator: CCA Global Partners Greg Johnson SVP Strategic Partners Group CCA Global Partners

5.40pm
Networking Drinks
CONNECTED HOME A: The Technology Ecosystem Around Connected Homes
1.30pm
Taking IoT Capability and Transforming Home Insurance For Customers
  • Focusing on customer obsession and turning feedback into innovation and process improvements
  • Building an innovation ecosystem (e.g. pilots, workforce, working with startup accelerators and incubators, etc.) for success
  • Reaching the goal of insurance IoT: Using connected home devices (and using IoT data) to help keep customers safer and make their lives easier

USAA Amber Buehrle Strategic Innovation Director USAA

1.50pm
Working at The Speed Of The IOT Companies Shaping The Future
  • Getting your technology in place to support your new IOT partnership
  • Preparing for the impact of voice on insurance distribution
  • Starting the process of quantifying new loss trends

Effective Coverage Eric Narcisco Chief Executive Officer & Founder Effective Coverage

2.10pm
Data and Interoperability: Turning Data Into Services in the Connected Home
  • Realise the power of IoT to automatically detect incidents, notify policy holders, get the problem fixed and give peace of mind to your customers
  • Uncover the wealth of granular data on room usage, patterns of water and energy consumption - how can you use this data wisely?
  • Analyse data from different devices to create correlation between prevention and damages – do more sensors always mean better intervention?

ROC Connect Marcus Scheiber Chief Executive Officer ROC Connect

2.30pm
Panel Discussion
  • Getting the Connected Home to Scale: Encouraging Customer Adoption and Influencing Attitudes
  • What Do Customers Want: Discounts, Incentives, Control and Information, Automated Services, And Don’t Forget Various Preferences!

USAA Amber Buehrle Strategic Innovation Director USAA

Effective Coverage Eric Narcisco Chief Executive Officer & Founder Effective Coverage

ROC Connect Marcus Scheiber Chief Executive Officer ROC Connect

Phyn Ryan Kim Chief Executive Officer Phyn

Moderator: Coverager Shefi Ben Hutta Founder Coverager

3.10pm
Live Polling Session

Get out your smart devices and let’s get some live statistics. Using live polling software, we will explore the audience's perspectives on the Connected Home and insurance opportunities of the future.

3.30pm
Afternoon Coffee and Networking
CONNECTED PERSON A: The Burgeoning Connected Health Ecosystem and The Future of Insurance
4.00pm
Stimulate Engagement and Become a Trusted Advisor for Customer Health and Wellbeing
  • Understand today’s customer’s mindset
  • Develop products to reward fitness, well-being and health conscious customers
  • How to develop an integrated end to end process fuelled by IoT

John Hancock Rahim Rajpar Vice President, Strategy & Marketing John Hancock

4.30pm
The Health of Connected Health: How Big Data and Mobility Are Pushing Connected Healthcare
  • Examining the 'then, now and next' in health insurance with focus on the current trends shaping the landscape
  • Explore use cases by demographics; and how 'openness' can challenge 'connectedness'
  • Build the case for why Arianna Huffington is one to watch

Coverager Shefi Ben Hutta Founder Coverager

5.00pm
Panel Discussion
  • Maximizing Value from Health Insurance IoT Programs
  • Motivating and Supporting the Risk Prevention Revolution: Tools to Encourage A Journey Towards a Healthier Lifestyle
  • Strategies to Demonstrate ROI of Long-Term Behavior Modification and Customer Engagement

John Hancock Rahim Rajpar Vice President, Strategy & Marketing John Hancock

Striiv Dave Wang Co-Founder and Chief Executive Officer Striiv

Moderator: Coverager Shefi Ben Hutta Founder Coverager

5.40pm
Networking Drinks
CONNECTED CAR A: The Future of the Auto Insurance Industry
1.30pm
Connectivity and The Call to Action for Automotive OEMs and Auto Insurers
  • Connectivity has the potential to fundamentally change the nature of the Auto business from a Product to a Service focus, and is already underway with huge market value being created by innovative Service providers
  • Challenging the business models of existing auto insurers as they encounter new players, new business models, and vastly more data as a result of connectivity
  • Heeding the call to action: don't wait to begin experimenting, the time is now to begin understanding this technology and the best ways to take advantage of it

Greg Ross Owner Connected Business Innovations LLC

1.50pm
Thinking Differently About the Connected Car – Shifting Focus from the Driver to the Vehicle
  • Beyond usage-based insurance, the auto industry lacks the data needed to predict reliability or prescribe risk mitigation measures
  • Shifting risk evaluation from the driver to the vehicle to enable more rapid adjustments of rates as new technologies are added to vehicles
  • Getting the detail: Telematics and predictive analytics can give us a better idea of what parts are likely to fail, the likelihood they will fail and what it will cost to repair

Assurant Chad Ammons VP, Global Strategy & Development (Vehicle Protection Services Team) Assurant

2.05pm
The Big Question: Will Insurers Be Connected to the Connected Car?
  • The expanding ecosystem: It’s not just insurers, dongles, smartphone apps, and drivers any more
  • Meeting the needs of the future as suddenly OEMs, dealers, ride-hailing services and others want to be connected to cars and drivers
  • How can insurers play and win in this new game?

Celent Donald Light Director, North America Property/Casualty Practice Celent

2.25pm
Stop Playing, Get Serious: Unlocking the Transformative Power of Telematics to Reduce Costs
  • Going beyond the initial telematics application for underwriting and pricing, which represents just the surface of the tremendous potential for carriers
  • Strategies to leave “pilot mode” and making insurance telematics a no-brainer for customers
  • Shaking the “big brother” image and providing the telematics services your customers desire

Bosch Steffen Zacharias General Manager Bosch Connected Devices and Solutions, North America Bosch

2.40pm
Reach Beyond UBI: Achieving the Total Telematics Experience
  • UBI has been touted as the most impressive insurance innovation in the history of underwriting, with driver behavior scoring revolutionizing risk identification and pricing
  • While UBI innovation is impressive, telematics has the greatest impact when it is also integrated into the claims process, enabling advanced capabilities such as crash detection, instant first notice of loss, and crash reconstruction.
  • Get insight gleaned from early results from telematics-driven claims, explore the tech required and get strategies to overcome the challenges facing insurers pursuing telematics-driven claims

Octo Telematics North America Nino Tarantino Chief Executive Officer Octo Telematics North America

3.00pm
Panel Discussion
  • Explore the Continual Disruption Changing the Face of Auto Insurance
  • How Insurance Changes as We Move From Connected to Driverless
  • Capitalizing on early opportunities to connect the car to the home and person
  • Mapping the Auto Insurance Transformation

Greg Ross Owner Connected Business Innovations LLC

Octo Telematics North America Nino Tarantino Chief Executive Officer Octo Telematics North America

Celent Donald Light Director, North America Property/Casualty Practice Celent

Bosch Steffen Zacharias General Manager Bosch Connected Devices and Solutions, North America Bosch

Assurant Chad Ammons VP, Global Strategy & Development (Vehicle Protection Services Team) Assurant

Snapsheet Brad Weisberg Chief Executive Officer and Co-Founder Snapsheet

Moderator: Connected Vehicle Trade Association Valerie Shuman Vice President, Industry Programs Connected Vehicle Trade Association

3.30pm
Afternoon Coffee and Networking
CONNECTED CAR B: Transforming IoT Data to Value
4.00pm
Fierside Chat: Transforming IoT Data to Value
  • Strategies to deliver fast innovation and insights from the data flying around
  • Combining data sets including IoT, big data and more with the advanced analytics capabilities required to transform it to value
  • Matching IoT and technology transformation with the necessary change management strategies to ensure it’s success

Progressive Kim LaRiccia IT Director of Data Management and Analytics Progressive

4.20pm
Quantifying the Value of Engaging Customers With Meaningful First Contact
  • Embracing the voice of the policyholder and transitioning expectations from “Soon to Now”
  • Utilizing the value of data received from IoT devices and customers
  • Calculating the ROI of Now vs Soon in expenses, soft fraud and loss of policyholders

Schedule It Rebecca Wheeling Chief Executive Officer and Co-Founder Schedule It

4.40pm
Strategies to Integrate Innovation Into the Foundation of Organizations
  • How CSAA is approaching the new trend of innovation and where we draw inspiration
  • The importance of nurturing a multitude of ideas and failing fast, rather than pinning all hopes on one idea

CSAA Marik Brockman VP Strategy & Innovation CSAA

5.00pm
Panel Discussion
  • Connecting Insurers and OEs: Capitalizing on New Opportunities as Connected Cars Change the Game
  • Building Partnerships Enabling Hybrid Product and Service Offerings
  • Turn the Voice of the Customer Up Loud

Schedule It Rebecca Wheeling Chief Executive Officer and Co-Founder Schedule It

CSAA Marik Brockman VP Strategy & Innovation CSAA

Allstate Insurance Peggy Klingel Senior Manager, Claims Innovation Strategic Partnerships Allstate Insurance

Moderator: Verisk Telematics Dawn Mortimer AVP, IoT/Telematics Claims Product Management Verisk Telematics

5.40pm
Networking Drinks

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7.30am
Registration and Welcome Coffee
STRATEGY TRACK: Build the Tech Framework to Reach Your Full IoT Capability
8.40am
Agile, Customer-Centric and Innovative: Holistic Digital Transformation
  • How digital transformation is changing insurance for the future
  • Engaging customers across digital platforms and channels for a seamless, superior customer experience

HCL Technologies Koen Hulsbosch Associate Vice President and Head of Insurance Europe HCL Technologies

9.00am
Creating Exceptional Customer Experiences Across the Insurance Service Cycle
  • Strategies to improve the insurance lifecycle and service with the customer front of mind
  • Utilizing new technologies available, with opportunities ranging from IoT data, robotics, automation and AI

Zurich North America Duane Perkins Global Head of Claims Excellence Zurich North America

9.20am
IoT and Automated Machine Learning: Achieving the Biggest Differentiator in 21st Century Insurance
  • IoT is creating a whole new source of data for insurer carriers, however this new data source in itself is not a differentiator
  • Creating actionable insights from IoT data in real time to generate results, utilizing automated machine learning
  • Leveraging a competitive advantage using the combination of machine learning technology and IoT data

DataRobot Satadru Sengupta General Manager and Insurance Subject Matter Expert DataRobot

9.40am
From Rhetoric to Results – It’s Not Just About Disruption
  • Drive value from the your IoT platform connections with OE’s and growing ecosystem of third party providers
  • Activate data with a futureproof platform leveraging real-time AI, advanced analytics and telematics
  • Enhance policyholder experiences for improved customer acquisition and retention

CCC Telematics Mac Fraser General Manager CCC Telematics

10.00am
Panel Discussion
  • Implementing the Infrastructure You Need for Scalable IoT Capabilities
  • With Great Power Comes Great Responsibility: Meeting Cybersecurity Risks Head On
  • Unpacking the Cutting-Edge Tech Making Waves

HCL Technologies Koen Hulsbosch Associate Vice President and Head of Insurance Europe HCL Technologies

Zurich North America Duane Perkins Global Head of Claims Excellence Zurich North America

DataRobot Satadru Sengupta General Manager and Insurance Subject Matter Expert DataRobot

CCC Telematics Mac Fraser General Manager CCC Telematics

The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

10.30pm
Networking Coffee Break
00:00pm
CONNECTED HOME B: Preparing for The Future of the Connected Home
8.40am
The Role of Insurance As the Connected Home is Changing the Game
  • Take a tour of the Living Wise initiative from American Modern and HSB including the major learnings now being turned into knowledge
  • Delving into the Smart Home ecosystem, including the key elements, why they’re important and how their impact is changing home insurance
  • How to reach the two objectives of IoT in insurance – customer and engagement and utilizing the data

American Modern Shannon Lewandowski Head of IoT American Modern

9.00am
The Win-Win: Balancing the Value of IoT For the Carrier and Customer
  • Identifying the stem cause of customer skepticism to communicate effectively around concerns
  • Utilizing IoT to deliver value: How insurance can leverage lessons from other industries
  • Focusing on true value for the insurance carrier and solving real life impact for maximum value add

The Commonwell Mutual Enrico Mastrangeli Manager, Business Innovation The Commonwell Mutual

9.20am
Overcoming Challenges of Creating Value For Insurers and Home Owners
  • Exploring the adoption curves, costs, and impact of InsurTech
  • Strategies to maintain and maximize engagement with customers
  • The transition from IoT to AoT (analytics of things): Transitioning from data to insights

Alert Labs George Tsintzouras President Alert Labs

9.40am
Panel Discussion
  • Getting the Connected Home to Scale: Encouraging Customer Adoption and Influencing Attitudes
  • What Do Customers Want: Discounts, Incentives, Control and Information, Automated Services, And Don’t Forget Various Preferences!

Speaker Logo Shannon Lewandowski Head of IoT American Modern

The Commonwell Mutual Enrico Mastrangeli Manager, Business Innovation The Commonwell Mutual

Alert Labs George Tsintzouras President Alert Labs

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10.30pm
Networking Coffee Break
STRATEGY TRACK: Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
11.00am
Utilize IoT to Enhance Customer Journeys and Experience
  • Leveraging your strengths when disruption occurs to stay ahead of the game
  • How to use your customer personas and key demographics to build out your IoT value proposition

berkshire_hathaway_travel_protection Kit Kiefer Communications Manager Berkshire Hathaway Travel Protection

11.20am
Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
  • Develop business capabilities to capture sensor data, identify value elements, and turn data into actionable insights through end to end management of the data life cycle
  • How to multiply the value of data by infusing third party as well as internal data, and leveraging advance analytics capabilities such as predictive analytics and machine learning

LTI Amit Unde AVP and Insurance Chief Technology Officer LTI

11.40PM
How Artificial Intelligence and Consumers are Changing the Face of the Insurance Agent
  • Using machine learning to enhance the customer experience and provide customized / personalized interactions and products
  • Pros and cons of virtual agents: chat bots and robo advisors and voice recognition platforms

Insurify Snejina Zacharia Founder and Chief Executive Officer Insurify

12.00pm
Panel Discussion
  • Using Real-Time Data Analysis to Take IoT to it’s Full Potential
  • Letting Analytics Stretch Its Legs: The Impact of Embedding Analytics Across the Organization
  • You’re Invited to The Wedding of the Century: When Machine Learning Meets IoT Data
  • Using machine learning to advance user experience and customer acquisition.
  • Chatbots and roboadvisors: enhancing the customer experience, providing customised/personalised interactions and products

berkshire_hathaway_travel_protection Kit Kiefer Communications Manager Berkshire Hathaway Travel Protection

LTI Amit Unde AVP and Insurance Chief Technology Officer LTI

Insurify Snejina Zacharia Founder and Chief Executive Officer Insurify

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12.30pm
Networking Lunch
COMMERCIAL IOT A: Building Commercial IoT Business Models for Success
11.00am
The Best Use of Data: Keeping Up with the Ever-Increasing Speed of Information
  • How commercial insurance is utilizing data and information to better understand their clients and risk
  • Transforming the underwriting process to best integrate new sources of data
  • The narrowing distance between risk and mitigation: the future of insurance

JLT Group Douglas Turk Chief Marketing Officer JLT Group

11.20am
Data and Analytics in Insurance: How to Make a Positive Impact and Navigate the Trade-Offs
  • As more and more data becomes available, being strategic in which data to leverage and understanding the skills needed to utilize and maintain innovative data sources over time is critical
  • Building a strategy for data and analytics that focuses on ways to deliver a positive business impact
  • Choosing an analytical solution that is best suited to solve the business problem, including considerations of the trade-offs between budget, resources, feasibility and business readiness

AXIS Specialty Meghan Anzelc VP Data and Analytics AXIS Specialty

11.40pm
Making Sense of IoT and It’s Impacts from a Casualty Underwriting Perspective
  • In case you didn’t know it… IoT is probably already in most portfolios – how IoT has already penetrated casualty insurance
  • The opportunities presented by IoT and where we will find IoT in our business
  • Listing the next steps: What underwriters need to think about moving forward

Swiss Re Robert Weireter Senior Underwriter Swiss Re

12.00pm
Panel Discussion
  • Where’s the Value? Contrasting Business Models for Commercial IoT
  • Challenges and Future Opportunities for Commercial Insurance

JLT Group Douglas Turk Chief Marketing Officer JLT Group

Greater New York Insurance Kathleen Zarzycki, Chief Information Officer Greater New York Insurance

AXIS Specialty Meghan Anzelc VP Data and Analytics AXIS Specialty

Swiss Re Robert Weireter Senior Underwriter Swiss Re

Moderator: Insurance Innovation Reporter Anthony O’Donnell Executive Editor Insurance Innovation Reporter

12.30pm
Networking Lunch
WORKSHOP: Move Along the Data and Analytics Spectrum: From Asking “Why” to Cognitive Understanding
11.00am
Move Along the Data and Analytics Spectrum: From Asking “Why” to Cognitive Understanding

IoT data is the new oil for insurance carriers, but is meaningless without turning it into valuable insights, a significant challenge across the industry. How effectively you incorporate data sets, utilize increasingly advanced analysis and draw valuable insights for application will be the competitive advantage of the future.

In this interactive workshop, join expert facilitators Strategy Meets Action as they take you through the spectrum of data and analytics advancement. Learn and apply a framework that maps your current capabilities and opportunities to develop an action plan and then gain strategies to move along the spectrum.

Attend this workshop to:

  • Prepare your data: Fully utilize transactional data before introducing social, IoT, telematics and other big data sources to draw increasingly valuable insights
  • Advance your capability: Moving from advanced analytics to understand why things happen through predictive analytics to eventually machine learning for cognitive analysis
  • Get the personalized information you need to walk away an action plan and to do list to take back to your organization and start making strides in data and analytics

Strategy Meets Action Deb Smallwood Founder Strategy Meets Action

12.30pm
Networking Lunch
Plenary 3: Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
1.30pm
Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
  • Mega trends to keep in your focus and strategies
  • 5 fundamentals that hold true in the digital connected world
  • 10 future predictions to guide your IoT call to action

Strategy Meets Action Deb Smallwood Founder & Chief Executive Officer Strategy Meets Action

1.50pm
Insurance Through the Looking Glass: The Connected, Customer-First Future
  • Adjusting to the new normal: An incredible customer experience is the new baseline
  • There’s lots of game in the IoT jungle, but how do you choose what to hunt?
  • Enabling innovation and disruption vs protecting existing business models

Assurant Eduardo Arthur Senior Vice President, Growth Strategy & Innovation Assurant

2.10pm
Panel Discussion
  • Zooming Out to the Big Picture: Future Trends to Keep In Your Focus
  • Key Takeaways and The Next Steps for Your IoT Program
  • Lessons from the Cutting Edge of Advanced Telematics and Auto Insurance
  • Navigating the Holistic Insurance Innovation Landscape

Strategy Meets Action Deb Smallwood Founder & Chief Executive Officer Strategy Meets Action

Assurant Eduardo Arthur Senior Vice President, Growth Strategy & Innovation Assurant

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

InsurTech SharkTank
2.20pm
InsurTech SharkTank
  • Meet Game-Changing Start-Ups to Make Sure You’re Not Left Behind
  • Learn First-Hand How Pro Investors Assess Potential to Build a Winning Ecosystem

InsurTech Pitchers: Raj Pofale Founder and Chief Executive Officer Claim Genius Inc.

Scott Soderstrom Co-Founder and Chief Executive Officer FilingMate

Jack Blaeser Founder and Chief Executive Officer Virtunuity

SharkTank Panellists: Liberty Mutual Strategic Ventures Russ MacTough Managing Director Liberty Mutual Strategic Ventures

Speaker Logo Drew Aldrich Principal American Family Ventures

lightbank Vic Pascucci III Managing Partner lightbank

XL Innovate Chris Downer Associate XL Innovate

3.20pm
Closing Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

3.30pm
Close of Conference

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