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Where IoT Innovation Becomes a Reality For Insurance – Get the Inspiration, Tools and Strategies You Need

We are currently pulling together the agenda and speaker list for 2017. If you would like to be part of the research or join the speaking list, please put forward your suggestions to

Day 1 — Thursday, November 30th
8:30AM - 10:00AM
Insurance Through the Looking Glass: The Connected, Customer-First Future
10:00AM - 10:30AM
Morning Coffee Break
10:30AM - 11:45AM
Walk the Talk: Truly, Deeply Embed Innovation into the Lifeblood of Your Organization
11:45AM - 12:00PM
Insurance IoT Awards Ceremony 2017
12:00PM - 2:00PM
Lunch Break
Strategy Track
Line Specific Deep-Dives
2:00PM - 3:30PM
Balancing Customer and Company Value: IoT Business Models for Success
The Technology Ecosystem Around Connected Homes
The Future of the Auto Insurance Industry
3:30PM - 4:00PM
Afternoon Coffee Break
4:00PM - 5:30PM
Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
The Burgeoning Connected Health Ecosystem and The Future of Insurance
Transforming IoT Data to Value
Day 2 — Friday, December 1st
Strategy Track
Line Specific Deep-Dives
8:30AM - 10:00AM
Build the Tech Framework to Reach Your Full IoT Capability
Preparing for The Future of the Connected Home
How IoT Enables Significant Strides Insurance Customer Experience
The Future of Connected Business
10:00AM - 10:30AM
Morning Coffee Break
10:30AM - 12:00PM
Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
Building a Business Model for IoT Success
The Newest Insurtech Start-ups Changing the Game
Building Commercial IoT Business Models for Success
12:00PM - 2:00PM
Lunch Break
2:00PM - 3:30PM
Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
Session 1: Insurance Through the Looking Glass: The Connected, Customer-First Culture
08:30 - 09:00
Setting the Industry Benchmark: The Service-Centric Future of Insurance
  • Understand how the shift from a product to service focus is driving competitive advantage and the role value added services play in the new landscape
  • Customer fanaticism as the new norm: prioritizing this painful but necessary company-wide journey as the bare minimum to staying in the game
  • The power of proactivity: how technology is enabling strides in risk prevention rather than management, promising lower risks and happier customers
08:30 - 09:00
Who’s On Your Tail? Welcome to the Insurance IoT Jungle
  • Nimble, personalized, unencumbered by legacy and trying to steal your market share: Mapping the landscape of start-ups and new products
  • With Jon McNeill at Tesla stating “It’s our vision in the future we could offer a single price for the car, maintenance, and insurance”, do insurers stand a chance in the long-term?
  • How traditional insurance carriers are preparing for the fight of their lives: fend off competition with innovation labs, venture capital arms and investing in the future
08:30 - 09:00
Demanding, Digital and Cautious About Data: Let’s Meet the Insurance Customers of 2018
  • Giving the insurance customers of 2018 what they want: dynamic, seamless, instant and personal services and products
  • Let me entertain you: How can insurance carriers do more than provide insurance to meet the expectations set by other service providers to engage customers?
  • Data, data everywhere and not a drop to drink: Even as adoption of IoT devices increase, are customers really that willing to share it with their insurance carriers?
08:30 - 09:00
PANEL DISCUSSION: How Will IoT Have Changed Insurance in 2, 5 and 10 years

Bring your questions and predictions, we’ll be hearing from blue sky thinkers and sharing the trends and changes having an impact, including:

  • Here’s what to look for: What are the indicators or markers of significant disruption to monitor, and what developments are top executives keeping their eyes on now
  • Will the insurance dream become a nightmare? Navigating a future of drastically reduced risk – how can insurance carriers prepare to be on the right side of tech advancement?
Download the brochure now to get the speaker line-up, who’s attending and more
Session 2: Walk the Talk: Truly, Deeply Embed Innovation into the Lifeblood of Your Organization
08:30 - 09:00
CASE STUDY: Injecting IoT Enthusiasm into Your Executive Team: Get the Support You NEED for Success
  • Get their attention: What executive teams care about, and the levers to pull from ROI to customer retention to get them on board with IoT
  • Paint a picture: Storytelling strategies to clearly outline objectives and explain long-term value to the organization to demonstrate why IoT is a priority
  • Taking objections in your stride: Tools to demonstrate ROI, communicate cost and detail the roll-out plans
08:30 - 09:00
Full Throttle Innovation: Maintaining Laser Focus on IoT Among Constant Disruption
  • With innovation changing the face of insurance, keep IoT front of mind by prioritizing investment by your organization’s unique business needs and challenges
  • Utilizing two stream innovation investment: keeping your eyes on the transformative industry changes like driverless cars as well as rolling out viable products
  • Strategies to continue dedication to IoT long-term such as new pilot programs and working groups
08:30 - 09:00
The Healthy Innovation Cookbook: Assembling the Essential Ingredients for IoT Success
  • Time, money, dedication: What else do you need to successfully maximize the opportunities of IoT?
  • Soaking up expertise from the coal-face: identifying the internal leaders you need onside to personalize IoT to your unique organization
  • Cultivate an environment for success: the tech structures, nimble processes and culture that enables creativity, testing and implementation
Download the brochure now to get the speaker line-up, who’s attending and more
Session 3: Balancing Customer and Company Value: IoT Business Models for Success
08:30 - 09:00
Keep Your Eyes on the Horizon: Identifying & Prioritizing the Key Outcomes of IoT Adoption
  • What’s it worth? Accurately assessing the long-term profitability of IoT projects within insurance carriers
  • Behavior modification: Health insurers are banking on it, Auto is already seeing it, but how valuable is customers self-adjusting risk when insurers are monitoring them?
  • Data Analysis: How significant is the impact of turning data into actionable insights across product development, risk assessment, claims and pricing?
  • Customer engagement: IoT puts you in contact with the customer beyond the traditional claim/renew basis, but what are the profitable results of closer customer engagement?
08:30 - 09:00
Untangling The Adoption Conundrum: Giving Customers What They Want Whilst Remaining Profitable
  • Overcoming the negative perceptions of both data security and insurance carriers monitoring IoT data to punish bad behavior
  • Dangling the carrot: how to incentivize customers to adopt IoT, and create a seamless user experience to make integrating IoT into your customers lives easy
  • Strategies to communicate and engage customers at different stages of adoption, from convincing early adopters to share data to helping new customers starting to use IoT
08:30 - 09:00
PANEL DISCUSSION: Achieving the Win-Win: Comparing Various Business Models Examples
  • Balancing upfront IoT costs with long-term gain: Quantifying the value of behavior modification, customer engagement and data gained from IoT devices
  • Building a variety of different relationships with partners, such as providing devices to customers or providing premium discounts to encourage IoT data sharing
  • The value of various services insurers are adding to their products to improve customer experience, such as gym membership discounts or risk notifications – what are your options?
Download the brochure now to get the speaker line-up, who’s attending and more
Session 4: Adoption and Engagement: Putting Your Customers at the Heart of Insurance IoT
08:30 - 09:00
Helping Customers Help Themselves: Enabling Personal Risk Management To Reduce Long-Term Risk
  • Motivating customers to reduce risk by activating an emotional response, such as family safety in home insurance or quality of life with health insurance
  • Providing practical strategies for customers to reduce their risk, from sending healthy recipes to home fire safety checklists, to truly be seen as a risk partner
  • How can we engage customers to really get involved? Exploring tools such as gamification, incentives, community engagement and more
08:30 - 09:00
CASE STUDY: “Don’t Tell Me the Problem, Give Me a Solution”: Automating Service Provision
  • Reduce damages and provide an outstanding claims customer experience by automating first notice of loss and initial services, such as sending the plumber when significant water leaks are detected, or the tow trucks when an accident is recorded
  • Implementing the essential real-time data analysis and modelling to effectively and accurately automate the response process
  • Building a network of service providers that you trust and work with closely, improving efficiency, cost and a consistent customer experience throughout the claim process
08:30 - 09:00
Make IoT Irresistible: Creating a Customer Experience That Turns Adoption into a No-Brainer
  • Overcoming customers’ growing cybersecurity concerns using gamification in the manner of Pokémon Go who gathered millions of users’ location data by providing a service customers valued
  • Weighing the benefits and pitfalls of customer portals, apps and other digital channels for IoT device integration: what’s the best format for insurance IoT?
  • Achieving the hallmarks of great UX from device implementation to data feedback: Fitting seamlessly into customers lives, providing an instinctive service and turning data into the insights customers want to know about their own lives
Download the brochure now to get the speaker line-up, who’s attending and more
Session 5: Build the Tech Framework to Reach Your Full IoT Capability
08:30 - 09:00
Implementing the Infrastructure You Need for Scalable IoT Capabilities
  • Fitting the tech requirements of an IoT program within the existing tech infrastructure can be tough: explore the key considerations of integrating new systems and programs
  • Tools to access and integrate existing data with new data, from standardization to data sharing across systems internally
  • Achieving fit for purpose data storage, accommodating both structured and unstructured data, in a scalable and flexible environment allowing for dynamic requirements
08:30 - 09:00
With Great Power Comes Great Responsibility: Meeting Cybersecurity Risks Head On
  • Meeting the growing cybersecurity risk in a connected world: Embedding data security principles at every stage of the IoT value chain from collection to visualization
  • Ensuring data security and privacy protocols when building partnerships and working with vendors, such as device makers, platforms or claims service providers
  • Data storage strategies to safely store the unprecedented data deluge from IoT within your organization and protect yourself from hacking, leaks and privacy risks
08:30 - 09:00
ROUNDTABLE DISCUSSIONS: Unpacking the Cutting-Edge Tech Making Waves

This is an opportunity to get more detail, ask questions and benchmark your perspective with your peers!

In this session, delegates will join one of the interactive discussions - each table will discuss one of the technologies listed below, focusing on the potential opportunities and challenges and exploring the applications across the insurance value chain.

Pick the technology of most interest to you:

  • Blockchain
  • Robotics and Automation
  • Machine Learning and Artificial Intelligence
  • Cloud Storage
Download the brochure now to get the speaker line-up, who’s attending and more
Session 6: Bringing IoT to Life: Turning Data to Actionable Insights and Making It Worthwhile
08:30 - 09:00
Using Real-Time Data Analysis to Take IoT to it’s Full Potential
  • Simply collecting IoT data is often the initial focus discussions, but how detailed is your plan for your data once you’ve collected it?
  • The tools you need to achieve real-time data analysis, from data quality and integrated systems to advanced analytics capabilities
  • Taking the next step to close the loop: Integrating IoT data analysis to external systems for automated service provision to ultimately reduce damage
08:30 - 09:00
CASE STUDY: Letting Analytics Stretch Its Legs: The Impact of Embedding Analytics Across the Organization
  • Risk assessment and product development: Strategies to crunch the incoming IoT data for a greater understanding of the risks facing your customers, enabling nimble product development
  • Claims and customer service: Identifying opportunities to improve the customer experience, from automated FNOL to personalized identification of policy coverage gaps
  • Marketing and customer engagement: Making the process personal to improve customer loyalty, build a two-way relationship and tailoring coverage so products greater resonate among your target audience
08:30 - 09:00
You’re Invited to The Wedding of the Century: When Machine Learning Meets IoT Data
  • AI and machine learning has a multitude of applications across the insurance value chain, but with the floods of IoT data pouring in, we now have a greater opportunity to see results
  • Future-proof your IoT strategy: Utilizing machine learning and AI algorithms to enable real-time data analysis that grows with the IoT datascape
  • Preparing the infrastructure to allow machine learning across product development, claims and personalization of policy and communication
Download the brochure now to get the speaker line-up, who’s attending and more
Session 7: Jumping Onto The Front Foot: How Insurance Can Lead The Way Into the Connected Future
08:30 - 09:00
ROUNDTABLE: Key Takeaways and The Next Steps for Your IoT Program

This is an opportunity to get more detail, ask questions and benchmark your perspective with your peers! In this session, delegates will join a discussion to share key takeaways and thoughts from the event, and primary objectives for 2018.

Utilize this discussion to refocus your thoughts and priorities before going back to your organization, and make sure you extract all the perspectives and learnings from the conference.

08:30 - 09:00
CASE STUDY: Lessons from the Cutting Edge of Advanced Telematics and Auto Insurance
  • Further ahead than most other lines of insurance, some providers of telematics have now successfully operated IoT programs for many years
  • How have auto insurance carriers adapted to best utilize the IoT data they now have access to?
  • What to focus on, avoid and expect: Integrating the lessons from the auto journey into other lines of insurance
08:30 - 09:00
CLOSING KEYNOTE: Navigating the Holistic Insurance Innovation Landscape
  • IoT is a significant part of insurance innovation, but how does it relate to other developments across the industry?
  • From connected devices to digital, social media, Gen Z, robots, globalization: exploring the world we live in today, and predictions for the future
  • Zoom out back to the big picture to set IoT within context, and reassess priorities within a larger frame
Session A: The Future of the Auto Insurance Industry
08:30 - 09:00
Explore the Continual Disruption Changing the Face of Auto Insurance
  • From Connected to Driverless, the game has changed as cars have become increasingly advanced – as we move along this chain, how will insurance be impacted?
  • How quickly will auto risk disappear? Explore the latest in driverless car technology, how close are we to mass adoption and get your update on the latest driverless car safety facts and figures
  • The connected car is just the first accessory in a truly connected life: Capitalizing on early opportunities to connect the car to the home and person
08:30 - 09:00
INTERACTIVE DISCUSSION: Mapping the Auto Insurance Transformation
  • As a group, we’ll plot the major points of disruption on a timeline to form the basis of your future planning
  • Reassess your innovation priorities by urgency and benchmark against your peers
Download the brochure now to get the speaker line-up, who’s attending and more
Session B: Transforming IoT Data to Value
08:30 - 09:00
Connecting Insurers and OEs: Capitalizing on New Opportunities as Connected Cars Change the Game
  • To keep up with auto manufacturers look to package insurance and service into selling price, traditional insurers and OEs must collaborate across data collection, analytics and services
  • Building partnerships that enable hybrid product and service offerings that strengthen the customer relationship and offer new revenue sources to both industries
08:30 - 09:00
ROUNDTABLE DISCUSSION: Turning the Voice of the Customer Up Loud

In this interactive discussion, learn from your peers and share your thoughts on how to ensure the customers retain ownership of their own data throughout the insurance value cycle, considering the impacts for both insurance carriers and others ecosystem partners. We’ll cover regulation, privacy and what customers actually want.

Session C: How IoT Enables Significant Strides For The Insurance Customer Experience
08:30 - 09:00
Win and Retain Customers with Your Outstanding Customer Experience
  • Engaging customers in their own auto risk through gamification, achieving inherent behavior modification, customer loyalty and referrals
  • Letting the user experience dictate the process: identifying the pain points for drivers as a guideline for UX improvements
  • Providing more than insurance and risk management: What additional services can insurers provide utilizing IoT data?
08:30 - 09:00
INTERACTIVE DISCUSSION: Efficiency, Reduced Cost and Happier Customers: Automating Auto Claims

In this session, we’ll explore the many opportunities to utilize IoT for claims innovation throughout auto insurance, from automated FNOL, remote damage assessment and immediate services from preferred suppliers.

Session A: The Technology Ecosystem Around Connected Homes
08:30 - 09:00
Don’t Miss Out On Partnering with the Best: Keeping Up with the New Technology
  • Introducing the newest and hottest sensors and data collection devices: get in early with the partners who could send adoption skyrocketing
  • Understanding how platforms are looking to solve interoperability and integration challenges to enhance your holistic customer experience
  • Giving more customer value: Meet the data visualization and customer-facing tech providers engaging customers through seamless interactions
08:30 - 09:00
LIVE POLLING: The Journey to Become Device Agnostic

In this session, we’ll gauge the feelings and perception of our audience on how the Connected Home is tracking towards device agnosticism:

  • How much are interoperability challenges hampering your IoT progress?
  • What role can insurance play in standardizing the platforms available?
  • What are the realistic solutions for overcoming interoperability, and how likely are they to succeed?
08:30 - 09:00
Connecting the Dots: Weaving an Unbreakable Data Chain
  • Assemble all your data assets: Integrating a multitude of new data sources from across the home (both structured and unstructured) into existing data and internal systems
  • Future proof your data storage solutions now to survive as the volume of data increases
  • Complete the cycle by feeding raw data and valuable insights back to the customer, enabling personalized risk management
Download the brochure now to get the speaker line-up, who’s attending and more
Session B: Preparing for The Future of the Connected Home
08:30 - 09:00
Getting The Connected Home to Scale: Encouraging Customer Adoption and Influencing Attitudes
  • Do customers even want IoT in their home? Understanding the concerns and challenges to alleviate through altering your message
  • Exploring the rise of Alexa and Google Home: How is the increasing popularity of home assistants paving the way for greater connected home adoption?
  • Crafting a positive message that resonates: manipulating the levers that strike a chord with your customers, from family safety to cost savings, to cut through uncertainty
08:30 - 09:00

From discounts, incentives, control and information, automated services (and differing preferences!) – let’s delve into the very confusing mind of insurance customers. We’ll discuss what customers prioritize when thinking about IoT within their home and corresponding insurance benefits, and how we can integrate these into insurance service offerings.

Download the brochure now to get the speaker line-up, who’s attending and more
Session C: Building a Business Model for IoT Success
08:30 - 09:00
Stripping The Strategy Back to Numbers: How to Make Money In The Connected Home
  • With many focused on proving IoT is worth the effort, let’s dive into weighing value and cost in the short, medium and long term
  • The value: considering the key outcomes of IoT engagement at scale and evaluating what the engagement, data, behaviour modification is worth to an insurance carrier
  • The cost: From premium discounts to handing out devices, what do you need to give customers to make IoT a no-brainer?
08:30 - 09:00
INTERACTIVE COMPARISON: What Makes a Great Partnership?

With the number of players in the home IoT ecosystem (including devices and sensors, platforms and service providers), insurers must pick the best partners, and partnerships, to ensure their IoT goals are achieved.

In this session, we’ll hear from members of multiple partnerships to benchmark performance, understand the considerations to have front of mind when looking for a new partner, and hear about different arrangements to gauge what makes a successful partnership.

Session A: The Future of Connected Business
08:30 - 09:00
Navigate the New Normal: Adoption Challenges and Future Opportunities for Commercial Insurance
  • The trends influencing commercial insurance globally, from understanding the weather for greater crop yields to integrating health services to reduce workers comp damages
  • Finding the quick adoption wins: Identifying where IoT has penetrated the commercial world so far, for efficiency gains, safety or inventory tracking, to capitalize on customer enthusiasm
  • How insurance carriers can motivate their commercial clients to adopt and utilize IoT for insurance purposes, or share existing IoT data with insurers?
08:30 - 09:00
Mapping the Players of the Commercial IoT Ecosystem
  • Let’s look at the industries and examples of IoT within businesses and break it down by provider: who’s already providing IoT?
  • The devices, platforms and OEMs providing devices in the commercial space: Examine different strategies from standalone to integrated devices and data
Download the brochure now to get the speaker line-up, who’s attending and more
Session B: Building Commercial IoT Business Models for Success
08:30 - 09:00
Where’s the Value? Contrasting Business Models for Commercial IoT
  • Educating and empowering customers to utilize IoT data for risk management, efficiency, profitability and control throughout their operations as the first step of adoption
  • Customer adoption and willingness to share customer data with insurance carriers: What incentives are necessary?
  • How can insurance carriers utilize commercial IoT data, from product development to improving the claims customer experience?
08:30 - 09:00
ROUNDTABLE DISCUSSION: Challenges and Future Opportunities for Commercial Insurance

In this session, we’ll break into groups based on the below products within the commercial landscape to discuss the specific IoT challenges, trends and opportunities within each.

This discussion is an opportunity to meet your closest peers at the event and get more detail tailored to the area you’re working in.

Choose from discussions on:

  • Agricultural
  • Commercial Property
  • Marine
  • Workers Compensation
  • SME
Session A: The Burgeoning Connected Health Ecosystem and The Future For Insurance
08:30 - 09:00
Maximizing Value from Health Insurance IoT Programs
  • Considering significant regulation around the use of health IoT data, how are insurance carriers utilizing the IoT data being shared by customers?
  • Overcoming the challenges of customer’s perception around the use of data by insurers
  • Given long policy cycles inherent to health insurance, get strategies to demonstrate the ROI of behavior modification and customer engagement in the long-term
08:30 - 09:00
ROUNDTABLE DISCUSSION: Motivating and Supporting The Risk Prevention Revolution
  • Explore the current customer attitudes and adoption towards IoT devices within the health and fitness space, and beyond within other customer segments
  • Gamification, challenges, education and information: What tools can health insurance carriers provide to their customers to encourage the journey towards a healthier lifestyle?
  • There’s been a focus on diet and exercise in past years, but with advancing research and technology, what other areas of wellness can we manipulate to reduce long-term risk?
Insurtech SharkTank
08:30 - 09:00

Kodak, VHS, Walkman; all game-changers, all obsolete. Insurance needs to evolve to avoid the same fate – but how do you ensure you back the long-term trends, not the fads?

This is your chance to meet game-changing insurtech start-ups to make sure you are not left behind, and learn first-hand how the pro investors assess potential, so you can build a winning IoT partner ecosystem.

Listen to 4 new insurtech start-ups pitching to our panel, and learn from our SharkTank panel of investors who will be assessing insurtechs in real-time:

  • Russ MacTough, Managing Director, Liberty Mutual Strategic Ventures
  • Drew Aldrich, Principal, American Family Ventures
  • Chris Downer, Associate, XL Innovate
  • Vic Pascucci, Managing Partner, Lightbank

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