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3rd Annual Insurance IoT USA Summit November 30 - December 1, 2017|Chicago, USA

Conference Agenda

Final Event Agenda

Quick Agenda

At this senior-level forum you’ll get to grips with operationalizing IoT. You’ll discover how to move away from blue-sky thinking to creating plans that can be implemented right away. Our create-your-own-agenda allows to you to pick the topics that are most relevant to you so you can crystalize your IoT strategy for 2016 and beyond.

DAY 1: TUESDAY, NOVEMBER 15

Session 1: Plenary

IoT Boom or Bust:
Opportunities and Challenges in IoT Adoption

Session 2: Plenary

Turn IoT On:
Integrate IoT in Your Operations

Track 3A:

Strategy IoT for Product: Revenue Plans

Track 3B:

Connected Home: Household Devices

Track 3C:

Connected Customer:
Health & Life

Track 4A:

Strategy IoT for Claims: Loss Prevention

Track 4B:

Connected Home: Connectivity

DAY 2: WEDNESDAY, NOVEMBER 16

Session 5: Plenary

Cyber Risk & Security:
Put IoT Safety First

Session 6: Plenary

Customer Services & UX:
Make IoT Speak to the Modern Customer

Track 7A:

Strategy:
Real-Time
Data Management

Track 7B:

Connected Business:
Corporate

Track 7C:

Connected Car:
Telematics

Track 8A:

Strategy:
AI & Automated Services

Track 8B:

Connected Car:
Autonomous Vehicles

Day One – Tuesday, November 15th

07:30

Registration and Morning Coffee

09:00

Conference Opening Remarks

Marsha Irving Head of Innovation, Insurance Nexus

Stephen Applebaum Managing Partner, Insurance Solutions Group

Session 1:
IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
09:15 — 11:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

09:15

IoT Now and Next: Adoption, Hurdles and Future Steps for Insurance IoT

  • Assessing the IoT insurance landscape: where is adoption happening, what hurdles are being faced and where are insurers seeing ROI from implementation?
  • What is next for IoT in insurance? Understanding cognitive capabilities and blockchain and their applicability to Insurance IoT – how to prepare for the future

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

09:30

Disruptive forces taking hold of insurance: Uncover how outside drivers are changing the face of insurance

  • Evolve your business in-line with the modern customer: become one with the digitally savvy customer and their expectations of 21st century service to win new clients and retain customers
  • Innovative technology: artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance

Ed Rochfort Managing Director, Carrot Insurance

09:45

PANEL DISCUSSION & Q&A

Ed Rochfort Managing Director, Carrot Insurance

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

10:15

PANEL DISCUSSION: Investment in the wider IoT landscape: how is IoT tech and insurtech being funded?

  • Examine the role of accelerators, seed capitalists, VC’s and private equity firms
  • M&A in insurtech: what is the growth strategy for IoT insurtech companies?
  • Working with strategic partners: practicalities around data sharing and how to work with third parties to make implementation work

Dan Reed Managing Director, American Family Ventures

Jacqueline LeSage Krause Managing Director, Munich Re / HSB Ventures

Laura Cain Associate, Thomvest Ventures

11:00

Networking Coffee Break

Session 2:
Turn IoT On: Integrate IoT in Your Operations
11:30 — 12:45

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

11:30

Leveraging IoT and Data to Add Value Across the Business: Use IoT to Mitigate Risk and Improve Engagement

  • Create holistic business use cases for IoT that support your core operational areas
  • Break down business line divisions in product, claims, and actuarial teams and develop a united IoT strategy
  • Partner with the right vendors to help develop and deploy consumer your IoT solutions

Kevin Meagher SVP – Business Development, Roc Connect

11:45

Install agile and efficient IT processes that compliment operational IoT functionality

  • Put your CIO and COO in touch: make sure IT and operations see eye-to-eye on architecture upgrades and future IoT plans for your business
  • Make IoT speak to antiquated internal systems: overcome legacy issues and integrate new software and innovative digital platforms that correspond to back office functions
  • Match make real-time data to historical data: ensure your internal data visualization tools allow your employees to understand relevant real-time data to match your incident response services

Marc Wilson Co-Founder & SVP, Industry Markets, Appian

12:15

PANEL DISCUSSION: Redefine your business by implementing an IoT operational strategy

  • Views on how IoT can create a modern insurer: can insurers move beyond providing just insurance with real-time management and value-added services?
  • Reinventing insurance from the ground up: how do you build a new vision for your business as IoT moves from reactive claims management to a proactive risk-response business?
  • How will IoT affect insurance departments: what will IoT mean for your actuary, underwriter, claims adjuster, fraud controller – where do you automate and how do you teach new skillsets?
  • Communicate your new business model: how do sales, marketing, communications and brand development teams promote your new services and business offerings?

Kevin Meagher SVP – Business Development, Roc Connect

Marc Wilson Co-Founder & SVP, Industry Markets, Appian

12:45

Networking Lunch Break

Invite-Only VIP Executive Lunch
Sponsored by IBM


With 6.4 billion devices already connected and 5.5 million new devices added every day, the IoT’s real-time data collection and sharing power will create significant, new opportunities in finer product segmentation, more specialized pools of risk and predictive modeling to better assess risk, improve loss control and accelerate premium growth. To succeed in this new environment, innovative capabilities, once considered “nice-to-haves,” need to become central to insurance carriers’ everyday business. Innovation enables insurers to streamline operations, transform functions, create efficiencies and develop superior capabilities. For customers, innovation can bring advanced products and services for new and compelling experiences. And innovation can help define new partnering and business models, disrupting traditional insurance industry value chains and enterprise models. At our Executive lunch session, we'll discuss how Cognitive IOT can empower insurers to transform how carriers interact with their policyholders and partners.

Workshop Speakers

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

Jodie Fisher North America Business Unit Executive, Watson IoT - Insurance Solutions, IBM

Track 3A:
Strategy IoT for Product
14:15 — 15:45

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

14:15

Ensure premium rewarding doesn’t kill your revenue: make IoT work to generate business growth

  • Review IoT shared economy products and how to adapt to this market strategy
  • Real-time risk monitoring and real time risk pricing: can premiums be balanced?
  • Ensure data monetization makes sense for your business
  • Make usage-based-insurance work for you: ensure timely product placement and pricing
  • Create scenarios for happy customers: place your products in a way that makes sense
  • IoT cyber risk scenarios: create products that protect customers in the connected world
  • Insuring bots in a connected age: develop products that insure connected things and autonomous vehicles

Matteo Carbone Principal, Bain & Company

Ashish Nangla Senior Director, Software & Head of Insurance, Synechron

John Kramer Business Development Director, Octo Telematics

Track 3B:
Connected Home: Household Devices
14:15 — 15:45

Session Moderator

Gwenn BezardPartner, Aite Group

14:15

Construct a connected home that works for consumers: get devices that interact and work with insurers

  • Is mobile the king? Consider how customers expect to receive aggregated device information
  • Investigate IoT devices for the home: fire detectors, leaks, appliances, security
  • How do you decide on what devices to offer: do you look at customer engagement or loss mitigation?
  • What have customers taken to and why? Let’s take a closer look at Echo, Nest, Ring
  • Consider risks associated with devices and make sure your partner is secure
  • What are the platforms supporting insurers in offering multiple home IoT devices?

Roel Peeters Founder & CEO, Roost

Warren Katz Chief Marketing Officer, iDevices

Mike Sale R&D Product Development Manager, Delta Faucet

Track 3C:
Connected Customer: Health & Life
14:15 — 15:45

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

14:15

Become a trusted advisor for customer health and wellbeing and stimulate engagement

  • Personal health: do wearables work, what is the uptake and how can you get continued use?
  • Work with medical facilitators to make IoT work in health and life insurance
  • Ensure sensitivity around confidential medical records – how far is too far with health data?
  • Develop products to reward fitness, well-being and health conscious customers
  • Learn how to partner with fitness app programmes, fitness retailers and gyms to proliferate your product
  • What do customers want you to tell them about their health and wellbeing?
  • Use IoT to detect fraud in false medical history, false death or disability scenarios and professional enablers

Rahim Rajpar SVP – Strategy & Business Development, John Hancock

Gavin Teo Partner B Capital Group

15:45

Networking Coffee Break

Track 4A:
Strategy: IoT for Claims
16:15 — 17:30

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

16:15

Connected claims as a loss prevention tool: move from reactive to proactive insurance

  • Is the future insurer a loss prevention business rather than a claims management one: what skillsets are needed to make this operational?
  • Implications of automated claims handling: get a plan in place to ensure your workforce is ready to adapt to automation
  • Consider where you need human interaction in automated claims
  • Connected claims, what does this mean for your customer: get ahead of your customer with the right data points for immediate response
  • Get your mobile payments platform ready for automated claims and returns
  • Use IoT to detect fraud and get claims and fraud teams to work together to pick up on fraud and respond quicker

John Kramer Business Development Director, Octo Telematics



Bob Rosenfield Chairman and CEO, Bowrail Group

Track 4B:
Connected Home: Connectivity
16:15 — 17:30

Session Moderator

Gwenn Bezard Partner, Aite Group

16:15

Make devices talk: support interoperability and connectivity between home gadgets

  • What does a smart home look like: how many devices, which strategic partners, what customer touchpoints, customer engagement plans and what customer response services?
  • Understand device interoperability and connectivity practicalities: how do you make this work?
  • Build IoT platforms to support insurers on multiple IoT projects and applications
  • How do you make sense of all incoming data and support customers?
  • How to benefit customers through support services: evaluate if you can manager this in-house or if it would be better to work with a strategic partner
  • Generate meaningful insight to customers on their home and risks

Ryan Ciovacco President, Connected Living, Sears

Ali Safavi Director of Insurance, Plug & Play Tech Center

17:30

Networking Drinks Reception

18:15

Insurtech IoT Leadership Award Ceremony

Day Two – Wednesday, November 16th

07:45

Registration and Morning Coffee

08:40

Conference Opening Remarks

Marsha Irving Head of Innovation, Insurance Nexus

Stephen Applebaum Managing Partner, Insurance Solutions Group

Session 5:
Cyber Risk & Security: Put IoT Safety First
08:45 — 10:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

08:45

Connected Technologies: Meeting the Cybersecurity Risk Head on

This presentation will provide background on how IoT is growing and evolving, a characterization of the growing cybersecurity risk as more devices are connected, a discussion of the ways to mitigate this risk and the gaps that still need to be addressed.

Neil Lakomiak Director of Business Development, Building & Life Safety Technologies, UL

09:00

Meet the elephant in the room: customer scrutiny over data safety and cyber security

  • How do we gain customer trust in the era of mega-breaches: think Target, ebay, JP Morgan and Home Depot – where does this leave insurers on the trust scale and what’s the right response?
  • What can insurers do to gain customer trust to encourage IoT adoption: where do you draw the line in customer data sharing and can an insurer ensure real security to customers?

Thomas Kang AVP for Enterprise Cyber Underwriting & Products, The Hartford

09:15

Insurance as security in the cyber risk age: explore insurance products to protect against cyber risk

  • How do insurers need to act as a safeguard in the digital age: what is their part to play and how can this encourage trust amongst customers?
  • Develop cyber risk products that make sense: what do insurers need to know about device types and network controls to make a sound judgement to underwrite cyber risk?

Philip Kibler Head of Cyber Risk Consulting, AIG

09:30

PANEL DISCUSSION: Who has liability over cyber security, the human or the bot?

  • Iron out legalities around data sharing and cyber security – what do insurers need to know and how can this support the understanding of liabilities
  • Looking at personal and business cyber risks and who is to blame if a breach is made – too vague I think
  • As cloud computing brings business from the office to the home, what are the issues around personal versus commercial cyber-attacks?
  • Who needs to look at purchasing cyber risk insurance: personal, business, public entities and how can insurers respond with the right products?

Thomas Kang AVP for Enterprise Cyber Underwriting & Products, The Hartford

Philip Kibler Head of Cyber Risk Consulting, AIG

Neil Lakomiak Director of Business Development, Building & Life Safety Technologies, UL

10:15

Networking Coffee Break

Session 6:
Customer Services & UX: Make IoT Speak to the Modern Customer
10:45 — 12:15

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

10:45

Gamification and infotainment: how customers connect with today’s digital world

  • Learn from examples like Facebook, Linkedin where data sharing is successful using a friendly user experience – can this be replicated in insurance?
  • In what areas of insurance can gamification be applied: does infotainment in the car, wellbeing scoring for health insurance or safety scoring in the home make sense and how do you implement this?

Tom Benton VP of Research, Novarica

11:00

IoT 101 for Industry 4.0: creating digital customer engagement strategies that work

  • Develop an IoT, advanced analytics and a communication infrastructure – base on real life experiences from the construction, engineering and banking world
  • Case studies on IoT transformation and engagement strategies that have worked in real world – what has worked and what hasn’t – get ‘in the know’
  • Managing cyber risks, micro-economic risks and reputation risks – how are insurers responding as the rate of changes accelerates with limited clarity and precedence?

Amit Unde AVP, Chief Technology Officer, L&T Infotech

11:15

PANEL DISCUSSION: Integrate IoT in today’s world: mirror IoT adoption to your customers’ expectations

  • Pinpoint the best ways to build trust by giving customers what they want from your service and supporting them when they need you
  • Cooperate with companies like, retailers, ecommerce or energy services to provide integrated insurance offerings and services
  • Create brand identity that speaks to today’s customer and encourages engagement with you: make your USP explicit and exploit opportunities to engage more with customers using IoT
  • Where is your customer interacting with digitally, and when can your service kick in: who do you need to work with to make the right external touchpoints with customers?

Jon-Michael Kowall AVP of Innovation, USAA

Tom Benton VP of Research, Novarica

Amit Unde AVP, Chief Technology Officer, L&T Infotech

11:45

PANEL DISCUSSION: Regulatory hurdles and standardization over data sharing and IoT device use

  • Regulators should be friends not foes: Harness innovations, like Uber, to ensure that the public, employees and businesses are protected against innovation risk
  • Hear regulatory plans for data ownership and cyber security and implications for insurers
  • Policy and IoT bundling package issues: learn the do’s and don’ts of premium rewarding

Ujjval Patel Vice President – Resarch & Strategy, Acord

Michael Byrne Partner, Drinker Biddle & Reath

12:15

Networking Lunch Break

Track 7A:
Strategy: Real-Time Data
13:30 — 14:30

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

13:30

Create a data dictionary that pinpoints relevant real-time data- based insights

  • Make huge amounts of sensory data entries across make sense internally
  • Use crowdsourced data to get true perspectives on incidents
  • Ignore the millions of data entries and pick only relevant data points
  • Ensure you verify data accuracy and employ the right curating plan
  • Create a technology platform that makes sense for real-time data
  • Manage real-time data with historical data to get real insights – combine these two bullets maybe
  • Employ advanced analytics and machine learning to detect data patterns and behaviour
  • Deploy visualisation techniques that allow your workforce to interact with real-time data and get impactful customer insights that you can respond to

Neeru Arora Chief Knowledge Officer, Aon

Cindy Maike General Manager – Insurance, Hortonworks

Track 7B:
Connected Business: Corporate
13:30 — 14:30

Session Moderator

David Oro Editor, IoT Central

13:30

Provide connected commercial insurance services: where are the opportunities?

  • What are the workplace connected insurance services to provide?
  • Protect both personal and business risks using IoT and sensory data
  • Use drones to identify commercial loss: what are the benefits and where are the restrictions?
  • What claims are most common in corporate offices and how can IoT support proactive response?
  • What new products and incentives can be offered to bring IoT to commercial insurance?
  • Consider how to engage workforce connected health services
  • Fraud detection using IoT – commercial liability fraud, and workplace claims fraud

Craig Copland SVP, IoT – Big Data & Smart Analytics Expert, Swiss Re

Mark Breading Partner, Strategy Meets Action

Track 7C:
Connected Car: Telematics
13:30 — 14:30

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

13:30

Reaching the next level for telematics and the connected car: are we there yet?

  • Where have we come to so far in deploying telematics – successes and failures?
  • Understand international telematics models and usage
  • UBI – does it work or what needs fixing?
  • Mobile apps versus black box: what device works best – what are the issues with connectivity
  • Does crowdsourced data work for road collisions and claims?
  • Customer profiles using telematics: where are limitations?
  • Innovation in connected car: how do you underwrite car sharing and P2P rentals?
  • How far are we to making telematics mainstream: hear predictions for the next 5 years

Mac Fraser Chief Information Officer, Telematics, CCC Information Services

Sean Carey President, SCG Management Consultants

14:30

Networking Coffee Break

Track 8A:
Strategy: AI & Automated Service
15:00 — 16:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

15:00

What does cognitive computing, artificial intelligence and machine learning have to do with it?

  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Is it possible to use AI to think for insurers and make automated response to customers? Repeat of 1st bullet maybe
  • Could AI work in the underwriting process to ensure speed and accuracy?
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your new real-time customer services plan Case studies and examples of AI in action: have we reached the next generation yet?

Laura Bennett Co-Founder & CEO, Embrace Pet Insurance

Jeff Hiegert Global Industry Manager, Kofax

Track 8B:
Connected Car: Autonomous Vehicles
15:00 — 16:00

Session Moderator

Steven SandquistPresident, Sandquist Consulting LLC

15:00

Driving autonomous vehicles forward: how prepared are insurers for a new age of car insurance?

  • Risks and liabilities – who is to blame if an UAV crashes or causes a fatality – the driver, the car or the company?
  • Readiness: how far are we to deployment and how ready are OEMs?
  • Insurance products to match UAV risk: what types of products make sense?
  • How AI can you create excellence in in-car experience and infotainment in UAVs? Reword this bullet
  • How do UAVs affect the insurance business model as claims are reduced, are insurers prepared for a strategy change?
  • Mobility as a service: how do you insure the ownerless cars of the future? Repetition, I would delete this one
  • Understand the customers views on UAVs: ensure safety, risk protection and a good UX

Jonathan Charak AVP Business Performance Management and Execution, Zurich

Dean Weber Chief Technology Officer, Mocana

16:00

Close of Conference

Quick Agenda

At this senior-level forum you’ll get to grips with operationalizing IoT. You’ll discover how to move away from blue-sky thinking to creating plans that can be implemented right away. Our create-your-own-agenda allows to you to pick the topics that are most relevant to you so you can crystalize your IoT strategy for 2016 and beyond.

DAY 1: TUESDAY, NOVEMBER 15

Session 1: Plenary

IoT Boom or Bust:
Opportunities and Challenges in IoT Adoption

Session 2: Plenary

Turn IoT On:
Integrate IoT in Your Operations

Track 3A:

Strategy IoT for Product: Revenue Plans

Track 3B:

Connected Home: Household Devices

Track 3C:

Connected Customer:
Health & Life

Track 4A:

Strategy IoT for Claims: Loss Prevention

Track 4B:

Connected Home: Connectivity

DAY 2: WEDNESDAY, NOVEMBER 16

Session 5: Plenary

Cyber Risk & Security:
Put IoT Safety First

Session 6: Plenary

Customer Services & UX:
Make IoT Speak to the Modern Customer

Track 7A:

Strategy:
Real-Time
Data Management

Track 7B:

Connected Business:
Corporate

Track 7C:

Connected Car:
Telematics

Track 8A:

Strategy:
AI & Automated Services

Track 8B:

Connected Car:
Autonomous Vehicles

Sorry you missed the event!

Get in touch with Emma Sheard for details on Insurance IoT USA 2017 - emma.sheard@insurancenexus.com

Day One – Tuesday, November 15th

07:30

Registration and Morning Coffee

09:00

Conference Opening Remarks

Marsha Irving Head of Innovation, Insurance Nexus

Stephen Applebaum Managing Partner, Insurance Solutions Group

Session 1:
IoT Boom or Bust: Opportunities and Challenges in IoT Adoption
09:15 — 11:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

09:15

IoT Now and Next: Adoption, Hurdles and Future Steps for Insurance IoT

  • Assessing the IoT insurance landscape: where is adoption happening, what hurdles are being faced and where are insurers seeing ROI from implementation?
  • What is next for IoT in insurance? Understanding cognitive capabilities and blockchain and their applicability to Insurance IoT – how to prepare for the future

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

09:30

Disruptive forces taking hold of insurance: Uncover how outside drivers are changing the face of insurance

  • Evolve your business in-line with the modern customer: become one with the digitally savvy customer and their expectations of 21st century service to win new clients and retain customers
  • Innovative technology: artificial intelligence, drones, robots, sensors, mobile, apps, automated payments…explore how new technology will revolutionise next generation insurance

Ed Rochfort Managing Director, Carrot Insurance

09:45

PANEL DISCUSSION & Q&A

Ed Rochfort Managing Director, Carrot Insurance

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

10:15

PANEL DISCUSSION: Investment in the wider IoT landscape: how is IoT tech and insurtech being funded?

  • Examine the role of accelerators, seed capitalists, VC’s and private equity firms
  • M&A in insurtech: what is the growth strategy for IoT insurtech companies?
  • Working with strategic partners: practicalities around data sharing and how to work with third parties to make implementation work

Dan Reed Managing Director, American Family Ventures

Jacqueline LeSage Krause Managing Director, Munich Re / HSB Ventures

Laura Cain Associate, Thomvest Ventures

11:00

Networking Coffee Break

Session 2:
Turn IoT On: Integrate IoT in Your Operations
11:30 — 12:45

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

11:30

Leveraging IoT and Data to Add Value Across the Business: Use IoT to Mitigate Risk and Improve Engagement

  • Create holistic business use cases for IoT that support your core operational areas
  • Break down business line divisions in product, claims, and actuarial teams and develop a united IoT strategy
  • Partner with the right vendors to help develop and deploy consumer your IoT solutions

Kevin Meagher SVP – Business Development, Roc Connect

11:45

Install agile and efficient IT processes that compliment operational IoT functionality

  • Put your CIO and COO in touch: make sure IT and operations see eye-to-eye on architecture upgrades and future IoT plans for your business
  • Make IoT speak to antiquated internal systems: overcome legacy issues and integrate new software and innovative digital platforms that correspond to back office functions
  • Match make real-time data to historical data: ensure your internal data visualization tools allow your employees to understand relevant real-time data to match your incident response services

Marc Wilson Co-Founder & SVP, Industry Markets, Appian

12:15

PANEL DISCUSSION: Redefine your business by implementing an IoT operational strategy

  • Views on how IoT can create a modern insurer: can insurers move beyond providing just insurance with real-time management and value-added services?
  • Reinventing insurance from the ground up: how do you build a new vision for your business as IoT moves from reactive claims management to a proactive risk-response business?
  • How will IoT affect insurance departments: what will IoT mean for your actuary, underwriter, claims adjuster, fraud controller – where do you automate and how do you teach new skillsets?
  • Communicate your new business model: how do sales, marketing, communications and brand development teams promote your new services and business offerings?

Kevin Meagher SVP – Business Development, Roc Connect

Marc Wilson Co-Founder & SVP, Industry Markets, Appian

12:45

Networking Lunch Break

Invite-Only VIP Executive Lunch
Sponsored by IBM


With 6.4 billion devices already connected and 5.5 million new devices added every day, the IoT’s real-time data collection and sharing power will create significant, new opportunities in finer product segmentation, more specialized pools of risk and predictive modeling to better assess risk, improve loss control and accelerate premium growth. To succeed in this new environment, innovative capabilities, once considered “nice-to-haves,” need to become central to insurance carriers’ everyday business. Innovation enables insurers to streamline operations, transform functions, create efficiencies and develop superior capabilities. For customers, innovation can bring advanced products and services for new and compelling experiences. And innovation can help define new partnering and business models, disrupting traditional insurance industry value chains and enterprise models. At our Executive lunch session, we'll discuss how Cognitive IOT can empower insurers to transform how carriers interact with their policyholders and partners.

Workshop Speakers

Sushil (Nick) Pramanick Associate Partner, Insurance IoT Leader, IBM

Jodie Fisher North America Business Unit Executive, Watson IoT - Insurance Solutions, IBM

Track 3A:
Strategy IoT for Product
14:15 — 15:45

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

14:15

Ensure premium rewarding doesn’t kill your revenue: make IoT work to generate business growth

  • Review IoT shared economy products and how to adapt to this market strategy
  • Real-time risk monitoring and real time risk pricing: can premiums be balanced?
  • Ensure data monetization makes sense for your business
  • Make usage-based-insurance work for you: ensure timely product placement and pricing
  • Create scenarios for happy customers: place your products in a way that makes sense
  • IoT cyber risk scenarios: create products that protect customers in the connected world
  • Insuring bots in a connected age: develop products that insure connected things and autonomous vehicles

Matteo Carbone Principal, Bain & Company

Ashish Nangla Senior Director, Software & Head of Insurance, Synechron

John Kramer Business Development Director, Octo Telematics

Track 3B:
Connected Home: Household Devices
14:15 — 15:45

Session Moderator

Gwenn BezardPartner, Aite Group

14:15

Construct a connected home that works for consumers: get devices that interact and work with insurers

  • Is mobile the king? Consider how customers expect to receive aggregated device information
  • Investigate IoT devices for the home: fire detectors, leaks, appliances, security
  • How do you decide on what devices to offer: do you look at customer engagement or loss mitigation?
  • What have customers taken to and why? Let’s take a closer look at Echo, Nest, Ring
  • Consider risks associated with devices and make sure your partner is secure
  • What are the platforms supporting insurers in offering multiple home IoT devices?

Roel Peeters Founder & CEO, Roost

Warren Katz Chief Marketing Officer, iDevices

Mike Sale R&D Product Development Manager, Delta Faucet

Track 3C:
Connected Customer: Health & Life
14:15 — 15:45

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

14:15

Become a trusted advisor for customer health and wellbeing and stimulate engagement

  • Personal health: do wearables work, what is the uptake and how can you get continued use?
  • Work with medical facilitators to make IoT work in health and life insurance
  • Ensure sensitivity around confidential medical records – how far is too far with health data?
  • Develop products to reward fitness, well-being and health conscious customers
  • Learn how to partner with fitness app programmes, fitness retailers and gyms to proliferate your product
  • What do customers want you to tell them about their health and wellbeing?
  • Use IoT to detect fraud in false medical history, false death or disability scenarios and professional enablers

Rahim Rajpar SVP – Strategy & Business Development, John Hancock

Gavin Teo Partner B Capital Group

15:45

Networking Coffee Break

Track 4A:
Strategy: IoT for Claims
16:15 — 17:30

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

16:15

Connected claims as a loss prevention tool: move from reactive to proactive insurance

  • Is the future insurer a loss prevention business rather than a claims management one: what skillsets are needed to make this operational?
  • Implications of automated claims handling: get a plan in place to ensure your workforce is ready to adapt to automation
  • Consider where you need human interaction in automated claims
  • Connected claims, what does this mean for your customer: get ahead of your customer with the right data points for immediate response
  • Get your mobile payments platform ready for automated claims and returns
  • Use IoT to detect fraud and get claims and fraud teams to work together to pick up on fraud and respond quicker

John Kramer Business Development Director, Octo Telematics



Bob Rosenfield Chairman and CEO, Bowrail Group

Track 4B:
Connected Home: Connectivity
16:15 — 17:30

Session Moderator

Gwenn Bezard Partner, Aite Group

16:15

Make devices talk: support interoperability and connectivity between home gadgets

  • What does a smart home look like: how many devices, which strategic partners, what customer touchpoints, customer engagement plans and what customer response services?
  • Understand device interoperability and connectivity practicalities: how do you make this work?
  • Build IoT platforms to support insurers on multiple IoT projects and applications
  • How do you make sense of all incoming data and support customers?
  • How to benefit customers through support services: evaluate if you can manager this in-house or if it would be better to work with a strategic partner
  • Generate meaningful insight to customers on their home and risks

Ryan Ciovacco President, Connected Living, Sears

Ali Safavi Director of Insurance, Plug & Play Tech Center

17:30

Networking Drinks Reception

18:15

Insurtech IoT Leadership Award Ceremony

Sorry you missed the event!

Get in touch with Emma Sheard for details on Insurance IoT USA 2017 - emma.sheard@insurancenexus.com

Day Two – Wednesday, November 16th

07:45

Registration and Morning Coffee

08:40

Conference Opening Remarks

Marsha Irving Head of Innovation, Insurance Nexus

Stephen Applebaum Managing Partner, Insurance Solutions Group

Session 5:
Cyber Risk & Security: Put IoT Safety First
08:45 — 10:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

08:45

Connected Technologies: Meeting the Cybersecurity Risk Head on

This presentation will provide background on how IoT is growing and evolving, a characterization of the growing cybersecurity risk as more devices are connected, a discussion of the ways to mitigate this risk and the gaps that still need to be addressed.

Neil Lakomiak Director of Business Development, Building & Life Safety Technologies, UL

09:00

Meet the elephant in the room: customer scrutiny over data safety and cyber security

  • How do we gain customer trust in the era of mega-breaches: think Target, ebay, JP Morgan and Home Depot – where does this leave insurers on the trust scale and what’s the right response?
  • What can insurers do to gain customer trust to encourage IoT adoption: where do you draw the line in customer data sharing and can an insurer ensure real security to customers?

Thomas Kang AVP for Enterprise Cyber Underwriting & Products, The Hartford

09:15

Insurance as security in the cyber risk age: explore insurance products to protect against cyber risk

  • How do insurers need to act as a safeguard in the digital age: what is their part to play and how can this encourage trust amongst customers?
  • Develop cyber risk products that make sense: what do insurers need to know about device types and network controls to make a sound judgement to underwrite cyber risk?

Philip Kibler Head of Cyber Risk Consulting, AIG

09:30

PANEL DISCUSSION: Who has liability over cyber security, the human or the bot?

  • Iron out legalities around data sharing and cyber security – what do insurers need to know and how can this support the understanding of liabilities
  • Looking at personal and business cyber risks and who is to blame if a breach is made – too vague I think
  • As cloud computing brings business from the office to the home, what are the issues around personal versus commercial cyber-attacks?
  • Who needs to look at purchasing cyber risk insurance: personal, business, public entities and how can insurers respond with the right products?

Thomas Kang AVP for Enterprise Cyber Underwriting & Products, The Hartford

Philip Kibler Head of Cyber Risk Consulting, AIG

Neil Lakomiak Director of Business Development, Building & Life Safety Technologies, UL

10:15

Networking Coffee Break

Session 6:
Customer Services & UX: Make IoT Speak to the Modern Customer
10:45 — 12:15

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

10:45

Gamification and infotainment: how customers connect with today’s digital world

  • Learn from examples like Facebook, Linkedin where data sharing is successful using a friendly user experience – can this be replicated in insurance?
  • In what areas of insurance can gamification be applied: does infotainment in the car, wellbeing scoring for health insurance or safety scoring in the home make sense and how do you implement this?

Tom Benton VP of Research, Novarica

11:00

IoT 101 for Industry 4.0: creating digital customer engagement strategies that work

  • Develop an IoT, advanced analytics and a communication infrastructure – base on real life experiences from the construction, engineering and banking world
  • Case studies on IoT transformation and engagement strategies that have worked in real world – what has worked and what hasn’t – get ‘in the know’
  • Managing cyber risks, micro-economic risks and reputation risks – how are insurers responding as the rate of changes accelerates with limited clarity and precedence?

Amit Unde AVP, Chief Technology Officer, L&T Infotech

11:15

PANEL DISCUSSION: Integrate IoT in today’s world: mirror IoT adoption to your customers’ expectations

  • Pinpoint the best ways to build trust by giving customers what they want from your service and supporting them when they need you
  • Cooperate with companies like, retailers, ecommerce or energy services to provide integrated insurance offerings and services
  • Create brand identity that speaks to today’s customer and encourages engagement with you: make your USP explicit and exploit opportunities to engage more with customers using IoT
  • Where is your customer interacting with digitally, and when can your service kick in: who do you need to work with to make the right external touchpoints with customers?

Jon-Michael Kowall AVP of Innovation, USAA

Tom Benton VP of Research, Novarica

Amit Unde AVP, Chief Technology Officer, L&T Infotech

11:45

PANEL DISCUSSION: Regulatory hurdles and standardization over data sharing and IoT device use

  • Regulators should be friends not foes: Harness innovations, like Uber, to ensure that the public, employees and businesses are protected against innovation risk
  • Hear regulatory plans for data ownership and cyber security and implications for insurers
  • Policy and IoT bundling package issues: learn the do’s and don’ts of premium rewarding

Ujjval Patel Vice President – Resarch & Strategy, Acord

Michael Byrne Partner, Drinker Biddle & Reath

12:15

Networking Lunch Break

Track 7A:
Strategy: Real-Time Data
13:30 — 14:30

Session Moderator

Margaret Resce Milkint Managing Partner, The Jacobson Group

13:30

Create a data dictionary that pinpoints relevant real-time data- based insights

  • Make huge amounts of sensory data entries across make sense internally
  • Use crowdsourced data to get true perspectives on incidents
  • Ignore the millions of data entries and pick only relevant data points
  • Ensure you verify data accuracy and employ the right curating plan
  • Create a technology platform that makes sense for real-time data
  • Manage real-time data with historical data to get real insights – combine these two bullets maybe
  • Employ advanced analytics and machine learning to detect data patterns and behaviour
  • Deploy visualisation techniques that allow your workforce to interact with real-time data and get impactful customer insights that you can respond to

Neeru Arora Chief Knowledge Officer, Aon

Cindy Maike General Manager – Insurance, Hortonworks

Track 7B:
Connected Business: Corporate
13:30 — 14:30

Session Moderator

David Oro Editor, IoT Central

13:30

Provide connected commercial insurance services: where are the opportunities?

  • What are the workplace connected insurance services to provide?
  • Protect both personal and business risks using IoT and sensory data
  • Use drones to identify commercial loss: what are the benefits and where are the restrictions?
  • What claims are most common in corporate offices and how can IoT support proactive response?
  • What new products and incentives can be offered to bring IoT to commercial insurance?
  • Consider how to engage workforce connected health services
  • Fraud detection using IoT – commercial liability fraud, and workplace claims fraud

Craig Copland SVP, IoT – Big Data & Smart Analytics Expert, Swiss Re

Mark Breading Partner, Strategy Meets Action

Track 7C:
Connected Car: Telematics
13:30 — 14:30

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

13:30

Reaching the next level for telematics and the connected car: are we there yet?

  • Where have we come to so far in deploying telematics – successes and failures?
  • Understand international telematics models and usage
  • UBI – does it work or what needs fixing?
  • Mobile apps versus black box: what device works best – what are the issues with connectivity
  • Does crowdsourced data work for road collisions and claims?
  • Customer profiles using telematics: where are limitations?
  • Innovation in connected car: how do you underwrite car sharing and P2P rentals?
  • How far are we to making telematics mainstream: hear predictions for the next 5 years

Mac Fraser Chief Information Officer, Telematics, CCC Information Services

Sean Carey President, SCG Management Consultants

14:30

Networking Coffee Break

Track 8A:
Strategy: AI & Automated Service
15:00 — 16:00

Session Moderator

Stephen Applebaum Managing Partner, Insurance Solutions Group

15:00

What does cognitive computing, artificial intelligence and machine learning have to do with it?

  • Discover operational uses for AI in understanding customer behaviour: where does it make sense for insurers to have robots as opposed to workers?
  • Is it possible to use AI to think for insurers and make automated response to customers? Repeat of 1st bullet maybe
  • Could AI work in the underwriting process to ensure speed and accuracy?
  • Automate the claims response service process with machine learning and issue claims before the customer asks
  • Employ voice analytics and AI response services for your new real-time customer services plan Case studies and examples of AI in action: have we reached the next generation yet?

Laura Bennett Co-Founder & CEO, Embrace Pet Insurance

Jeff Hiegert Global Industry Manager, Kofax

Track 8B:
Connected Car: Autonomous Vehicles
15:00 — 16:00

Session Moderator

Steven SandquistPresident, Sandquist Consulting LLC

15:00

Driving autonomous vehicles forward: how prepared are insurers for a new age of car insurance?

  • Risks and liabilities – who is to blame if an UAV crashes or causes a fatality – the driver, the car or the company?
  • Readiness: how far are we to deployment and how ready are OEMs?
  • Insurance products to match UAV risk: what types of products make sense?
  • How AI can you create excellence in in-car experience and infotainment in UAVs? Reword this bullet
  • How do UAVs affect the insurance business model as claims are reduced, are insurers prepared for a strategy change?
  • Mobility as a service: how do you insure the ownerless cars of the future? Repetition, I would delete this one
  • Understand the customers views on UAVs: ensure safety, risk protection and a good UX

Jonathan Charak AVP Business Performance Management and Execution, Zurich

Dean Weber Chief Technology Officer, Mocana

16:00

Close of Conference

Sorry you missed the event!

Get in touch with Emma Sheard for details on Insurance IoT USA 2017 - emma.sheard@insurancenexus.com