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Conference Agenda

Day 1 — Tuesday, March 14th
REGISTRATION & NETWORKING COFFEE: 7:00 – 8:40
OPENING REMARKS: 8:40 – 9:00
KEYNOTE
Business Transformation: Risks, Agility, Evolution / 9:00 – 9:15
Session 1: Plenary / 9:15 – 10:30
A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond
NETWORKING REFRESHMENT BREAK: 10:30 – 11:00
Session 2: Plenary / 11:00 – 12:30
Connect the Dots: Ensure Systems & Processes Talk in Your Business
NETWORKING LUNCH BREAK: 12:30 – 2:00
Track 3A: Business Strategy / 2:00 – 3:15
Take Hold of Transformation Plans
Track 3B: Data Analytics / 2:00 – 3:15
Dive in to Your Internal Data Ocean
NETWORKING REFRESHMENT BREAK: 3:15 – 3:45
Track 4A: Business Strategy / 3:45 – 5:30
Get Your Workforce on Board with Future Plans
Track 4B: Data Analytics / 3:45 – 5:30
The Most Relevant Data to Plug In
EVENING NETWORKING DRINKS & AWARDS: 5:30 – 7:00
Day 2 — Wednesday, March 15th
REGISTRATION & NETWORKING COFFEE: 8:00 – 8:45
OPENING REMARKS: 8:45 – 8:50
KEYNOTE
IoT: Customer, Brand, Services / 9:00 – 9:15
Session 5: Plenary / 9:15 – 10:35
Get in the Mind-Set of Your Modern Customer
NETWORKING REFRESHMENT BREAK: 10:35 – 11:00
Session 6: Plenary / 11:05 – 12:40
Anything You Can Do, AI and Automation Can Do Better
NETWORKING LUNCH BREAK: 12:40 – 2:00
Track 7A: Customer Analytics / 2:00 – 2:45
Your Customer, Your Distrubtion & Digital Plan
Track 7B: Product Analytics / 2:00 – 2:45
Master Analytics in Underwriting & Pricing
NETWORKING REFRESHMENT BREAK: 2:45 – 3:05
Track 8A: Drop in Clinic / 3:05 – 4:30
CGet Your Questions Answered
Track 8B: Product Analytics / 3:05 – 4:30
Use Data Insights to Minimize Claims & Fraud
CLOSE OF CONFERENCE: 4:30
07:00
Registration & Morning Coffee
08:40
Conference Opening Remarks

Company_Name Marsha Irving Head of Innovation Insurance Nexus

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

08:50
Interactive Polling Session – Insurance Disrupted
  • What is the biggest external factor affecting the insurance industry today?
  • What is the biggest internal factor affecting the insurance industry today?
  • Will your company become more resilient to disruption over the next 12 months?
  • Which insurer or insurtech do you think is ahead of the ‘innovation’ curve?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

DAY 1 KEYNOTE - Business Transformation: Risks, Agility, Evolution
09:00
Day 1 Opening Keynote

Getting the big picture on where C-level executives are devoting their attention and what future they intend for the business is invaluable when setting the scene for the rest of the company. Hear a perspective of how those at the helm of the ship working to innovate, inspire and cultivate a new future for insurance.

Building Dragons Dan Newman Author Building Dragons: Digital Transformation in the Experience Economy

A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

09:15
Boom over bust: position your business in the right way in the “Age of Innovation” – insight into external and internal innovation engagements insurtech boom – insight in to AIG Canada’s Innovation Challenge
  • Identify a catalogue of Insurtech – what is out there, what does it look like in practice
  • How can you engage with the Insurtech community and what are the major risks?  Lessons learned from the AIG Canada Innovation Challenge
  • How to align internal engagement and innovation
  • Put your organizational plans in to context and don’t get suckered by what is ‘shiny and new’ – identify the new technology, processes and skills that are right for your business and stick to it
  • Results from AIG Canada’s Innovation Challenge – reviewing the finalists and what made them stand out

AIG Canada Marc Lipman COO AIG Canada

09:30
The big investment versus ROI debate: where to invest and where are the returns?
  • Create a strategic investment plan: what is the company objective, where should money be focussed and what areas of the business could make the most returns?
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?

Effective Coverage Eric Narcisco CEO Effective Coverage

09:45
Putting Analytics-as-a-Service into the spotlight as the most powerful catalyst for change in Insurance
  • Leverage Analytics-as-a-Service platforms to manage data coming from any source in any format and enable accelerated data-driven decisions
  • Maximize return on IT investment by being adaptable and agile: understand how the proliferation of sensors, advanced analytics and AI, amongst other digital technologies can support your business

L&T Infotech Soumendra Mohanty EVP, Head of Analytics L&T Infotech

10:00
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

AIG Canada Marc Lipman COO AIG Canada

Effective Coverage Eric Narcisco CEO Effective Coverage

L&T Infotech Soumendra Mohanty EVP, Head of Analytics L&T Infotech

10:30
Networking Coffee Break
Connect the Dots: Ensure Systems & Processes Talk in Your Business

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:00
Interactive Polling Session – Inside the Insurer
  • What is the biggest transformation project your company will face in the next 12 months?
  • Who in your company is spearheading business transformation?
  • How big of a part does analytics play in your business transformation strategy?
  • Which area poses the biggest challenge in you moving ahead with transformative projects?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:10
Move from past to present: overcome complexities with legacy systems and departmental siloes
  • Update old systems to correspond with your modern customer concerns, create more useful processes internally and digitize processes so that you can turn in to a 21st century insurer
  • Break down the boundaries creating organizational siloes to boost cross-company moral, create common objectives and increase overall business returns
11:25
Put a microscope on your business: build enterprise-wide analytics
  • Develop centralized tools and services that impact the understanding of your business processes, your product to sales to HR teams and results to get a big picture of your needs
  • Ensure that you understand third party support available and how to integrate the best partners in analytics to maximize your competencies

Manulife Cindy Forbes Chief Analytics Officer Manulife

11:40
Create a smart core: put predictive analytics to work in your business
  • Review how predictive modelling is performed offline as a back office function by actuaries and data scientists, what is the capacity for change?
  • Explore ways to integrate analytics into your transactional systems to make fact-based decisions that result in real business value

Guidewire Stuart Rose Market Strategy Director for Predictive Analytics Guidewire

12:25
Panel Discussion / Q&A
  • Create a framework to identify your technology priorities: what is hype and what can be applied directly to your business strategy to allow for real results
  • Become insurtech-oriented using the four Ps: profitability, proximity, persistence and productivity

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Manulife Cindy Forbes Chief Analytics Officer Manulife

Guidewire Stuart Rose Market Strategy Director for Predictive Analytics Guidewire

12:30
Networking Lunch Break
Take Hold of Transformation Plans: Plug in KPIs to Ensure ROI
Breakdown Siloes and Dive in to Your Internal Data Ocean

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

Moderator: novarica Tom Benton VP of Research and Consulting Novarica

14:00
Your company blueprint ironed-out: ensure you devise a water tight business strategy
  • Determine your company USPs and what makes your business stand out: how can you develop a forward strategy based around growing your company basics to ensure continued growth?
  • Deploy sound future plans: where are the areas that your company can grow and can you employ growth metrics that review results around these plans

Synechron Ashish Nangla Senior Director, Insurance Synechron

Your data map unfolded: drive data governance plans to the next level in your organization
  • Tap in to transformative data planning ideas and skillsets to deliver a data governance strategy that wins across the business
  • Don’t flood your data lakes or make them muddy: create clear data planning guidelines so that internal data speaks across teams and the most meaningful data is identified and used

Allianz Global Corporate & Specialty Veena Gregoire Head of Claims Analytics & Statistics, North America Allianz Global Corporate & Specialty

14:15
Build a money making game-plan: develop operational execution rooted in financial results
  • Make every operational plan matter: determine future results of operational changes that ensure revenue growth and better business performance
  • Can you prove ROI potential before investments are made? How do you balance financial metrics against business investments and what financial achievements do you want to make?

Kofax Chris Edgington Senior Solutions Consultant Kofax

The Next Big Thing in Insurance Analytics: Automated Machine Learning
  • Envision how automated machine learning can fundamentally change how we are running analytics in insurance today: see a real-world dataset and understand how to use open source algorithms - deploy your model in a way that is quick and easy to refresh
  • Move beyond predictive modelling for accurate prediction: achieve model understanding, interpretability and cross-team integration

DataRobot Satadru Senqputa General Manager & SME, Insurance DataRobot

14:30
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Margaret Resce Milkint Managing Partner The Jacobson Group

Kofax Chris Edgington Senior Solutions Consultant Kofax

Synechron Ashish Nangla Senior Director, Insurance Synechron

Use analytics story-telling: make your data deliver by correlating projects with business use cases
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Follow the life of your data internally to see where, when and why data is used across departments to better understand where your data needs should be met

National Life Anu Dixit Chief Data Analytics Officer National Life

14:45

Synechron Ashish Nangla Senior Director, Insurance Synechron

Panel Discussion / Q&A

Moderator: Novarica Tom Benton VP of Research and Consulting Novarica

Allianz Global Corporate & Specialty Veena Gregoire Head of Claims Analytics & Statistics, North America Allianz Global Corporate & Specialty

DataRobot Satadru Senqputa General Manager & SME, Insurance DataRobot

National Life Anu Dixit Chief Data Analytics Officer National Life

15:15
Networking Coffee Break
Create Cultural Change to Get Your Workforce on Board with Future Plans
Determine the Most Relevant Data to Plug-In to Your Business

Moderator: CCA Global Partners Greg Johnson SVP, Strategic Partners Group CCA Global Partners

Moderator: novarica Pat Speer President Speer Content Strategy & Development

15:45
Make your workforce thrive: create human capital management processes to make people stick
  • Find ways to encourage employee engagement and help build ways to ensure retention in the midst of cultural change and business reinvention
  • Develop educational strategies and training to empower your staff to understand reasoning behind business change and to get them on board with your business objectives

Munich Re Arlene Kern SVP, Strategic Innovation Leader Munich Re

Mine for internal data gems: use advanced tools to interpret internal data and come out on top
  • Explore model evaluation techniques and new unstructured data capabilities including goodness-of-fit tests, text mining and deep linguistic parsing to get internal data insights that matter across your business
  • Break down data siloes to entrust that relevant data is spread across all relevant internal business units

Assurant Damon Levine Former Vice President, Enterprise Risk Management Assurant

16:00
Get your team to say ‘Yes’ to analytics: accepting analytics in the claims adjustor role
  • Concerns, hurdles and what to expect: identify why your team might push back and what it will take to get their buy-in
  • The Human versus Bot conundrum: why workers are disinclined to feel confident with automated processes and how you can show real value in getting them to work with machines

Chubb Andy Pelcin VP, Claims Data Analytics Implementation Chubb

Make real-time data a real asset: integrate connected data to mirror real-life behaviour
  • Assess your best strategy to access real-time data through IoT and telemetry data: how do you encourage device use, interconnectivity and big data plans across your customer base?
  • Explore the process to allow you to make sense of the plethora of incoming device related data: is real-time data a real asset or a real worry for your business?

Pitney Bowes Jay Gentry Director, Location Intelligence & Data Quality, Global P&C Insurance Pitney Bowes

16:15
Panel Discussion / Q&A

Moderator: CCA Global Partners Greg Johnson SVP, Strategic Partners Group CCA Global Partners

Munich Re Arlene Kern SVP, Strategic Innovation Leader Munich Re

Chubb Andy Pelcin VP, Claims Data Analytics Implementation Chubb

Panel Discussion / Q&A

Moderator: novarica Pat Speer President Speer Content Strategy & Development

Assurant Damon Levine Former Vice President, Enterprise Risk Management Assurant

Pitney Bowes Jay Gentry Director, Location Intelligence & Data Quality, Global P&C Insurance Pitney Bowes

16:45
Roundtable Discussion

Make friends with the individuals sat at your table and join in discussions on the topics listed below.

  • What has been the most useful piece of insight that you’ve discovered from today’s discussions?
  • What would you most like to learn at the event tomorrow that was not covered today?
  • Isolate the greatest challenges for insurers in devising a future-facing business strategy – are there solutions to help insurers ensure resilience, how can they take the right first steps?
  • Foster an innovation culture across your organization – what does it take to create champions for change in all business areas and a corporate meets start-up mentality from the top down?
Roundtable Discussion

Make friends with the individuals sat at your table and join in discussions on the topics listed below.

  • What has been the most useful piece of insight that you’ve discovered from today’s discussions?
  • What would you most like to learn at the event tomorrow that was not covered today?
  • Pinpoint the greatest challenges that insurers are facing in mastering data analytics – can you identify any solutions as a group that are easily to implement?
  • Consider the significance of data security and integrity – are insurers well enough equipped, what are the risks and how can the industry respond?
17:30
End of Day One
17:30
Networking Drinks Reception & Insurance Nexus USA Awards Ceremony
08:00
Registration & Morning Coffee
08:45
Conference Opening Remarks

Company_Name Marsha Irving Head of Innovation Insurance Nexus

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

08:50
Interactive Polling Session – Your 21st Century Customer
  • Through which medium is the insurance customer most interested in communicating today?
  • Which retail brand should insurers most aspire to be like in relation to customer engagement?
  • Is the insurance industry ready to do business with the 21st century customer?
  • To what extent will the insurance industry change its customer engagement in 2017?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

DAY 2 KEYNOTES - IoT: Customer, Brand, Services
09:00
Day 2 Opening Keynote

With technology changing every day and digital capabilities changing the about of information and touchpoints customers are making, IoT is poised to hit the world by storm. Get a glimpse our expert feels you should build your IoT business strategies and the principles.

IoT-Inc.com Bruce Sinclair IoT Advisor & Expert IoT-Inc.com

Get in the Mind-Set of Your Modern Customer

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

09:15
Humility: A forgotten virtue?
  • Insurance ranks at the bottom of the customer satisfaction table – what went wrong?
09:30
Become customer-centric: ensure customer needs are met in an age of technology and social media
  • Use analytics to uncover 21st century customer behavior and how to align your business in a world of #socialmedia, @digital and connected_devices
  • Uncover ways to establish trust with your customer base by giving them the services they expect – stand out and make a difference
09:45
Add color to conversation using behavior analytics
  • Real human conversations, whether face-to-face or voice-to-voice, are the most vulnerable and potentially the most valuable points along the customer journey
  • Jim Callan runs through an award winning unique and innovative approach to driving value from conversation behavior analytics

Econiq Jim Callan Chief Executive Officer Econiq

10:00
Art of the Possible: Customer Centricity in a Cognitive World
  • How can we use newly available capabilities to micro-segment our messages to a world where each customer can belong to multiple segments depending on their life-stage, their current situation, and so many other factors?
  • How do we fine tune our interactions to make each one count? Can omni-channel be achieved, and what might that look like?
  • Come and learn how customer centricity can start to be operationalized through-out the organization

IBM Cognitive Solutions Andrea Eichhorn Global Industry Executive IBM Cognitive Solutions

10:15
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Econiq Jim Callan Chief Executive Officer Econiq

IBM Cognitive Solutions Andrea Eichhorn Global Industry Executive IBM Cognitive Solutions

10:35
Networking Coffee Break
Anything You Can Do, AI and Automation Can Do Better

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:05
Interactive Polling Session – Humans, Machines and Bots
  • What percent of the typical insurer will be automated by 2020?
  • In which area of the insurer is there the most opportunity to use ML or AI?
  • What is the biggest challenge in automating areas of the typical insurance company?
  • Which company can insurers look to for inspiration in digitization and automation?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:15
Prepare for the rise of the machines: digitize, automate and get real about new technology
  • Determine starting points and applications: where does it make sense to automate and digitize and for what practical purposes?
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost

Capgemini Mahendra Nambiar VP, Head of Sales & Marketing, Global Insurance Capgemini

11:30
Buy in to blockchain: secure your financial platforms and risk-recording
  • What are the use-cases for blockchain in insurance: could digital deal rooms securely share and log insurance customer information and provide transparency, accuracy and speed?
  • Using blockchain for secure automated payments: how can insurers implement blockchain

The Institutes Patrick Schmid AVP, Enterprise Research The Institutes

11:45
On the cutting-edge of change: utilize technology and Big Data to reinvent your business
  • Popular and cutting edge changes in technology revealed: an understanding of the latest technology improvements, how Google is making change and effects on insurance
  • The secret sauce of insurtechs: how new entrants like Lemonade, Trov, Slice and Metromile are using the latest technologies and how they are penetrating market segments
  • Utilize technology and AI to save 70% of your underwriters’ time and avoid large losses
12:00
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

The Institutes Patrick Schmid AVP, Enterprise Research The Institutes

Capgemini Mahendra Nambiar VP, Head of Sales & Marketing, Global Insurance Capgemini

12:30
Networking Lunch Break
Making Friends and Influencing People in Distribution & Digital
Master Analytics in the Front Lines: Next Level Underwriting & Pricing

Moderator: Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

14:00
Make your marketing work: deploy analytics for message personalization and relevancy
  • Take categorical data to segment between region, gender, age and life events to really understand your customer and figure out what messaging is right for them
  • Deploy the right message at the right-time to ensure relevancy in your marketing and deliver better return rates and product upsell

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

From paper to accelerated: switch to the next gear in automation in underwriting and pricing
  • Prepare your business for real-time data versus paper in underwriting and switch on your accelerated underwriting processes
  • Encourage cultural change and empower your work force to learn how to work alongside machine learning and automated systems rather than blocking change

Aite Group Samantha Chow Senior Life & Annuities Analyst Aite Group

14:15
Deliver integrated, customized mobile and online experiences that leverage the understanding you have of the prospective customer
  • Construct customized messages for delivery through mobile or web channels with analytics driven personalized content derived from managed libraries
  • Transition from marketing delivery directly into interaction with the prospect with seamless capture of both data and documentation

Genus Technologies Jim Engelking Director of Business Development Genus Technologies

Next generation pricing and underwriting: get predictive about your process with analytics
  • Use predictive analytics to increase your revenue and pinpoint accurate pricing metrics across your customer base
  • Determine profitable product upsell opportunities and the best underwriting tactics using predictive analytics insights

RGAx Mark Friederich Actuary, Data Solutions RGAx

14:30
Panel Discussion / Q&A

Moderator: Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Genus Technologies Jim Engelking Director of Business Development Genus Technologies

Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Aite Group Samantha Chow Senior Life & Annuities Analyst Aite Group

RGAx Mark Friederich Actuary, Data Solutions RGAx

14:45
Networking Coffee Break
Get Your Questions Answered
Analytics for Loss: Use Data Insights to Minimize Claims & Fraud

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

15:05
Interactive Drop-In Clinic – Get your Questions Answered

Everyone has come to Insurance Nexus USA with a problem they want solving. This session has been created for insurers to drop-in and get real solutions. No matter how easy or hard your question, our experts are here to help, support and guide you! Plus, this session will help you to understand what other insurers are thinking and might just help you to understand answers to questions that you didn’t even think of asking!

Industry Expert: Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Industry Expert: IoT-Inc.com Bruce Sinclair IoT Advisor & Expert IoT-Inc.com

Analytics to minimize claims severity: review both adjustor and claimant behaviour
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department
  • Understand claimant behaviour and where the claims process is going right and wrong – determine when it is relevant to review claims and when it makes sense to automate

Octo Telematics Steven Fernandes Director of Innovation Octo Telematics

The Hanover Group Kristen Albright VP, Claims Analytics The Hanover Group

15:35
Fast-track claims handling: get the right strategy to make automated claims work for you
  • Use data and analytics to manage claims accurately and increase straight-through claims processing, and exception handling
  • Access the data you need, when you need it and draw insights from internal data and newly emerging external data sources

Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

15:50
Stop fraud in its tracks: move from responsive to preventative through fraud analytics

What can 5 billion vehicle sightings tell you about personal and commercial auto risk?

  • Operationalizing vehicle sighting data to detect fraud
  • Using vehicle sighting data for better rating models

DRN Data Alex Young Vice President – Risk Management DRN Data

16:05
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Octo Telematics Steven Fernandes Director of Innovation Octo Telematics

The Hanover Group Kristen Albright VP, Claims Analytics The Hanover Group

Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

DRN Data Alex Young Vice President – Risk Management DRN Data

16:30
Close of Conference
Day 1 — Tuesday, March 14th
REGISTRATION & NETWORKING COFFEE: 7:00 – 8:40
OPENING REMARKS: 8:40 – 9:00
KEYNOTE
Business Transformation: Risks, Agility, Evolution / 9:00 – 9:15
Session 1: Plenary / 9:15 – 10:30
A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond
NETWORKING REFRESHMENT BREAK: 10:30 – 11:00
Session 2: Plenary / 11:00 – 12:30
Connect the Dots: Ensure Systems & Processes Talk in Your Business
NETWORKING LUNCH BREAK: 12:30 – 2:00
Track 3A: Business Strategy / 2:00 – 3:15
Take Hold of Transformation Plans
Track 3B: Data Analytics / 2:00 – 3:15
Dive in to Your Internal Data Ocean
NETWORKING REFRESHMENT BREAK: 3:15 – 3:45
Track 4A: Business Strategy / 3:45 – 5:30
Get Your Workforce on Board with Future Plans
Track 4B: Data Analytics / 3:45 – 5:30
The Most Relevant Data to Plug In
EVENING NETWORKING DRINKS & AWARDS: 5:30 – 7:00
Day 2 — Wednesday, March 15th
REGISTRATION & NETWORKING COFFEE: 8:00 – 8:45
OPENING REMARKS: 8:45 – 8:50
KEYNOTE
IoT: Customer, Brand, Services / 9:00 – 9:15
Session 5: Plenary / 9:15 – 10:35
Get in the Mind-Set of Your Modern Customer
NETWORKING REFRESHMENT BREAK: 10:35 – 11:00
Session 6: Plenary / 11:05 – 12:40
Anything You Can Do, AI and Automation Can Do Better
NETWORKING LUNCH BREAK: 12:40 – 2:00
Track 7A: Customer Analytics / 2:00 – 2:45
Your Customer, Your Distrubtion & Digital Plan
Track 7B: Product Analytics / 2:00 – 2:45
Master Analytics in Underwriting & Pricing
NETWORKING REFRESHMENT BREAK: 2:45 – 3:05
Track 8A: Drop in Clinic / 3:05 – 4:30
CGet Your Questions Answered
Track 8B: Product Analytics / 3:05 – 4:30
Use Data Insights to Minimize Claims & Fraud
CLOSE OF CONFERENCE: 4:30

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

07:00
Registration & Morning Coffee
08:40
Conference Opening Remarks

Company_Name Marsha Irving Head of Innovation Insurance Nexus

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

08:50
Interactive Polling Session – Insurance Disrupted
  • What is the biggest external factor affecting the insurance industry today?
  • What is the biggest internal factor affecting the insurance industry today?
  • Will your company become more resilient to disruption over the next 12 months?
  • Which insurer or insurtech do you think is ahead of the ‘innovation’ curve?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

DAY 1 KEYNOTE - Business Transformation: Risks, Agility, Evolution
09:00
Day 1 Opening Keynote

Getting the big picture on where C-level executives are devoting their attention and what future they intend for the business is invaluable when setting the scene for the rest of the company. Hear a perspective of how those at the helm of the ship working to innovate, inspire and cultivate a new future for insurance.

Building Dragons Dan Newman Author Building Dragons: Digital Transformation in the Experience Economy

A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

09:15
Boom over bust: position your business in the right way in the “Age of Innovation” – insight into external and internal innovation engagements insurtech boom – insight in to AIG Canada’s Innovation Challenge
  • Identify a catalogue of Insurtech – what is out there, what does it look like in practice
  • How can you engage with the Insurtech community and what are the major risks?  Lessons learned from the AIG Canada Innovation Challenge
  • How to align internal engagement and innovation
  • Put your organizational plans in to context and don’t get suckered by what is ‘shiny and new’ – identify the new technology, processes and skills that are right for your business and stick to it
  • Results from AIG Canada’s Innovation Challenge – reviewing the finalists and what made them stand out

AIG Canada Marc Lipman COO AIG Canada

09:30
The big investment versus ROI debate: where to invest and where are the returns?
  • Create a strategic investment plan: what is the company objective, where should money be focussed and what areas of the business could make the most returns?
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?

Effective Coverage Eric Narcisco CEO Effective Coverage

09:45
Putting Analytics-as-a-Service into the spotlight as the most powerful catalyst for change in Insurance
  • Leverage Analytics-as-a-Service platforms to manage data coming from any source in any format and enable accelerated data-driven decisions
  • Maximize return on IT investment by being adaptable and agile: understand how the proliferation of sensors, advanced analytics and AI, amongst other digital technologies can support your business

L&T Infotech Soumendra Mohanty EVP, Head of Analytics L&T Infotech

10:00
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

AIG Canada Marc Lipman COO AIG Canada

Effective Coverage Eric Narcisco CEO Effective Coverage

L&T Infotech Soumendra Mohanty EVP, Head of Analytics L&T Infotech

10:30
Networking Coffee Break
Connect the Dots: Ensure Systems & Processes Talk in Your Business

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:00
Interactive Polling Session – Inside the Insurer
  • What is the biggest transformation project your company will face in the next 12 months?
  • Who in your company is spearheading business transformation?
  • How big of a part does analytics play in your business transformation strategy?
  • Which area poses the biggest challenge in you moving ahead with transformative projects?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:10
Move from past to present: overcome complexities with legacy systems and departmental siloes
  • Update old systems to correspond with your modern customer concerns, create more useful processes internally and digitize processes so that you can turn in to a 21st century insurer
  • Break down the boundaries creating organizational siloes to boost cross-company moral, create common objectives and increase overall business returns
11:25
Put a microscope on your business: build enterprise-wide analytics
  • Develop centralized tools and services that impact the understanding of your business processes, your product to sales to HR teams and results to get a big picture of your needs
  • Ensure that you understand third party support available and how to integrate the best partners in analytics to maximize your competencies

Manulife Cindy Forbes Chief Analytics Officer Manulife

11:40
Create a smart core: put predictive analytics to work in your business
  • Review how predictive modelling is performed offline as a back office function by actuaries and data scientists, what is the capacity for change?
  • Explore ways to integrate analytics into your transactional systems to make fact-based decisions that result in real business value

Guidewire Stuart Rose Market Strategy Director for Predictive Analytics Guidewire

12:25
Panel Discussion / Q&A
  • Create a framework to identify your technology priorities: what is hype and what can be applied directly to your business strategy to allow for real results
  • Become insurtech-oriented using the four Ps: profitability, proximity, persistence and productivity

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Manulife Cindy Forbes Chief Analytics Officer Manulife

Guidewire Stuart Rose Market Strategy Director for Predictive Analytics Guidewire

12:30
Networking Lunch Break
Take Hold of Transformation Plans: Plug in KPIs to Ensure ROI
Breakdown Siloes and Dive in to Your Internal Data Ocean

Moderator: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

Moderator: novarica Tom Benton VP of Research and Consulting Novarica

14:00
Your company blueprint ironed-out: ensure you devise a water tight business strategy
  • Determine your company USPs and what makes your business stand out: how can you develop a forward strategy based around growing your company basics to ensure continued growth?
  • Deploy sound future plans: where are the areas that your company can grow and can you employ growth metrics that review results around these plans

Synechron Ashish Nangla Senior Director, Insurance Synechron

Your data map unfolded: drive data governance plans to the next level in your organization
  • Tap in to transformative data planning ideas and skillsets to deliver a data governance strategy that wins across the business
  • Don’t flood your data lakes or make them muddy: create clear data planning guidelines so that internal data speaks across teams and the most meaningful data is identified and used

Allianz Global Corporate & Specialty Veena Gregoire Head of Claims Analytics & Statistics, North America Allianz Global Corporate & Specialty

14:15
Build a money making game-plan: develop operational execution rooted in financial results
  • Make every operational plan matter: determine future results of operational changes that ensure revenue growth and better business performance
  • Can you prove ROI potential before investments are made? How do you balance financial metrics against business investments and what financial achievements do you want to make?

Kofax Chris Edgington Senior Solutions Consultant Kofax

The Next Big Thing in Insurance Analytics: Automated Machine Learning
  • Envision how automated machine learning can fundamentally change how we are running analytics in insurance today: see a real-world dataset and understand how to use open source algorithms - deploy your model in a way that is quick and easy to refresh
  • Move beyond predictive modelling for accurate prediction: achieve model understanding, interpretability and cross-team integration

DataRobot Satadru Senqputa General Manager & SME, Insurance DataRobot

14:30
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Margaret Resce Milkint Managing Partner The Jacobson Group

Kofax Chris Edgington Senior Solutions Consultant Kofax

Synechron Ashish Nangla Senior Director, Insurance Synechron

Use analytics story-telling: make your data deliver by correlating projects with business use cases
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Follow the life of your data internally to see where, when and why data is used across departments to better understand where your data needs should be met

National Life Anu Dixit Chief Data Analytics Officer National Life

14:45

Synechron Ashish Nangla Senior Director, Insurance Synechron

Panel Discussion / Q&A

Moderator: Novarica Tom Benton VP of Research and Consulting Novarica

Allianz Global Corporate & Specialty Veena Gregoire Head of Claims Analytics & Statistics, North America Allianz Global Corporate & Specialty

DataRobot Satadru Senqputa General Manager & SME, Insurance DataRobot

National Life Anu Dixit Chief Data Analytics Officer National Life

15:15
Networking Coffee Break
Create Cultural Change to Get Your Workforce on Board with Future Plans
Determine the Most Relevant Data to Plug-In to Your Business

Moderator: CCA Global Partners Greg Johnson SVP, Strategic Partners Group CCA Global Partners

Moderator: novarica Pat Speer President Speer Content Strategy & Development

15:45
Make your workforce thrive: create human capital management processes to make people stick
  • Find ways to encourage employee engagement and help build ways to ensure retention in the midst of cultural change and business reinvention
  • Develop educational strategies and training to empower your staff to understand reasoning behind business change and to get them on board with your business objectives

Munich Re Arlene Kern SVP, Strategic Innovation Leader Munich Re

Mine for internal data gems: use advanced tools to interpret internal data and come out on top
  • Explore model evaluation techniques and new unstructured data capabilities including goodness-of-fit tests, text mining and deep linguistic parsing to get internal data insights that matter across your business
  • Break down data siloes to entrust that relevant data is spread across all relevant internal business units

Assurant Damon Levine Former Vice President, Enterprise Risk Management Assurant

16:00
Get your team to say ‘Yes’ to analytics: accepting analytics in the claims adjustor role
  • Concerns, hurdles and what to expect: identify why your team might push back and what it will take to get their buy-in
  • The Human versus Bot conundrum: why workers are disinclined to feel confident with automated processes and how you can show real value in getting them to work with machines

Chubb Andy Pelcin VP, Claims Data Analytics Implementation Chubb

Make real-time data a real asset: integrate connected data to mirror real-life behaviour
  • Assess your best strategy to access real-time data through IoT and telemetry data: how do you encourage device use, interconnectivity and big data plans across your customer base?
  • Explore the process to allow you to make sense of the plethora of incoming device related data: is real-time data a real asset or a real worry for your business?

Pitney Bowes Jay Gentry Director, Location Intelligence & Data Quality, Global P&C Insurance Pitney Bowes

16:15
Panel Discussion / Q&A

Moderator: CCA Global Partners Greg Johnson SVP, Strategic Partners Group CCA Global Partners

Munich Re Arlene Kern SVP, Strategic Innovation Leader Munich Re

Chubb Andy Pelcin VP, Claims Data Analytics Implementation Chubb

Panel Discussion / Q&A

Moderator: novarica Pat Speer President Speer Content Strategy & Development

Assurant Damon Levine Former Vice President, Enterprise Risk Management Assurant

Pitney Bowes Jay Gentry Director, Location Intelligence & Data Quality, Global P&C Insurance Pitney Bowes

16:45
Roundtable Discussion

Make friends with the individuals sat at your table and join in discussions on the topics listed below.

  • What has been the most useful piece of insight that you’ve discovered from today’s discussions?
  • What would you most like to learn at the event tomorrow that was not covered today?
  • Isolate the greatest challenges for insurers in devising a future-facing business strategy – are there solutions to help insurers ensure resilience, how can they take the right first steps?
  • Foster an innovation culture across your organization – what does it take to create champions for change in all business areas and a corporate meets start-up mentality from the top down?
Roundtable Discussion

Make friends with the individuals sat at your table and join in discussions on the topics listed below.

  • What has been the most useful piece of insight that you’ve discovered from today’s discussions?
  • What would you most like to learn at the event tomorrow that was not covered today?
  • Pinpoint the greatest challenges that insurers are facing in mastering data analytics – can you identify any solutions as a group that are easily to implement?
  • Consider the significance of data security and integrity – are insurers well enough equipped, what are the risks and how can the industry respond?
17:30
End of Day One
17:30
Networking Drinks Reception & Insurance Nexus USA Awards Ceremony

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08:00
Registration & Morning Coffee
08:45
Conference Opening Remarks

Company_Name Marsha Irving Head of Innovation Insurance Nexus

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

08:50
Interactive Polling Session – Your 21st Century Customer
  • Through which medium is the insurance customer most interested in communicating today?
  • Which retail brand should insurers most aspire to be like in relation to customer engagement?
  • Is the insurance industry ready to do business with the 21st century customer?
  • To what extent will the insurance industry change its customer engagement in 2017?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

DAY 2 KEYNOTES - IoT: Customer, Brand, Services
09:00
Day 2 Opening Keynote

With technology changing every day and digital capabilities changing the about of information and touchpoints customers are making, IoT is poised to hit the world by storm. Get a glimpse our expert feels you should build your IoT business strategies and the principles.

IoT-Inc.com Bruce Sinclair IoT Advisor & Expert IoT-Inc.com

Get in the Mind-Set of Your Modern Customer

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

09:15
Humility: A forgotten virtue?
  • Insurance ranks at the bottom of the customer satisfaction table – what went wrong?
09:30
Become customer-centric: ensure customer needs are met in an age of technology and social media
  • Use analytics to uncover 21st century customer behavior and how to align your business in a world of #socialmedia, @digital and connected_devices
  • Uncover ways to establish trust with your customer base by giving them the services they expect – stand out and make a difference
09:45
Add color to conversation using behavior analytics
  • Real human conversations, whether face-to-face or voice-to-voice, are the most vulnerable and potentially the most valuable points along the customer journey
  • Jim Callan runs through an award winning unique and innovative approach to driving value from conversation behavior analytics

Econiq Jim Callan Chief Executive Officer Econiq

10:00
Art of the Possible: Customer Centricity in a Cognitive World
  • How can we use newly available capabilities to micro-segment our messages to a world where each customer can belong to multiple segments depending on their life-stage, their current situation, and so many other factors?
  • How do we fine tune our interactions to make each one count? Can omni-channel be achieved, and what might that look like?
  • Come and learn how customer centricity can start to be operationalized through-out the organization

IBM Cognitive Solutions Andrea Eichhorn Global Industry Executive IBM Cognitive Solutions

10:15
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Econiq Jim Callan Chief Executive Officer Econiq

IBM Cognitive Solutions Andrea Eichhorn Global Industry Executive IBM Cognitive Solutions

10:35
Networking Coffee Break
Anything You Can Do, AI and Automation Can Do Better

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:05
Interactive Polling Session – Humans, Machines and Bots
  • What percent of the typical insurer will be automated by 2020?
  • In which area of the insurer is there the most opportunity to use ML or AI?
  • What is the biggest challenge in automating areas of the typical insurance company?
  • Which company can insurers look to for inspiration in digitization and automation?

Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

11:15
Prepare for the rise of the machines: digitize, automate and get real about new technology
  • Determine starting points and applications: where does it make sense to automate and digitize and for what practical purposes?
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost

Capgemini Mahendra Nambiar VP, Head of Sales & Marketing, Global Insurance Capgemini

11:30
Buy in to blockchain: secure your financial platforms and risk-recording
  • What are the use-cases for blockchain in insurance: could digital deal rooms securely share and log insurance customer information and provide transparency, accuracy and speed?
  • Using blockchain for secure automated payments: how can insurers implement blockchain

The Institutes Patrick Schmid AVP, Enterprise Research The Institutes

11:45
On the cutting-edge of change: utilize technology and Big Data to reinvent your business
  • Popular and cutting edge changes in technology revealed: an understanding of the latest technology improvements, how Google is making change and effects on insurance
  • The secret sauce of insurtechs: how new entrants like Lemonade, Trov, Slice and Metromile are using the latest technologies and how they are penetrating market segments
  • Utilize technology and AI to save 70% of your underwriters’ time and avoid large losses
12:00
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

The Institutes Patrick Schmid AVP, Enterprise Research The Institutes

Capgemini Mahendra Nambiar VP, Head of Sales & Marketing, Global Insurance Capgemini

12:30
Networking Lunch Break
Making Friends and Influencing People in Distribution & Digital
Master Analytics in the Front Lines: Next Level Underwriting & Pricing

Moderator: Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

14:00
Make your marketing work: deploy analytics for message personalization and relevancy
  • Take categorical data to segment between region, gender, age and life events to really understand your customer and figure out what messaging is right for them
  • Deploy the right message at the right-time to ensure relevancy in your marketing and deliver better return rates and product upsell

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

From paper to accelerated: switch to the next gear in automation in underwriting and pricing
  • Prepare your business for real-time data versus paper in underwriting and switch on your accelerated underwriting processes
  • Encourage cultural change and empower your work force to learn how to work alongside machine learning and automated systems rather than blocking change

Aite Group Samantha Chow Senior Life & Annuities Analyst Aite Group

14:15
Deliver integrated, customized mobile and online experiences that leverage the understanding you have of the prospective customer
  • Construct customized messages for delivery through mobile or web channels with analytics driven personalized content derived from managed libraries
  • Transition from marketing delivery directly into interaction with the prospect with seamless capture of both data and documentation

Genus Technologies Jim Engelking Director of Business Development Genus Technologies

Next generation pricing and underwriting: get predictive about your process with analytics
  • Use predictive analytics to increase your revenue and pinpoint accurate pricing metrics across your customer base
  • Determine profitable product upsell opportunities and the best underwriting tactics using predictive analytics insights

RGAx Mark Friederich Actuary, Data Solutions RGAx

14:30
Panel Discussion / Q&A

Moderator: Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Genus Technologies Jim Engelking Director of Business Development Genus Technologies

Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Aite Group Samantha Chow Senior Life & Annuities Analyst Aite Group

RGAx Mark Friederich Actuary, Data Solutions RGAx

14:45
Networking Coffee Break
Get Your Questions Answered
Analytics for Loss: Use Data Insights to Minimize Claims & Fraud

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

15:05
Interactive Drop-In Clinic – Get your Questions Answered

Everyone has come to Insurance Nexus USA with a problem they want solving. This session has been created for insurers to drop-in and get real solutions. No matter how easy or hard your question, our experts are here to help, support and guide you! Plus, this session will help you to understand what other insurers are thinking and might just help you to understand answers to questions that you didn’t even think of asking!

Industry Expert: Connected Insurance Observatory Matteo Carbone Founder Connected Insurance Observatory

Industry Expert: IoT-Inc.com Bruce Sinclair IoT Advisor & Expert IoT-Inc.com

Analytics to minimize claims severity: review both adjustor and claimant behaviour
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department
  • Understand claimant behaviour and where the claims process is going right and wrong – determine when it is relevant to review claims and when it makes sense to automate

Octo Telematics Steven Fernandes Director of Innovation Octo Telematics

The Hanover Group Kristen Albright VP, Claims Analytics The Hanover Group

15:35
Fast-track claims handling: get the right strategy to make automated claims work for you
  • Use data and analytics to manage claims accurately and increase straight-through claims processing, and exception handling
  • Access the data you need, when you need it and draw insights from internal data and newly emerging external data sources

Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

15:50
Stop fraud in its tracks: move from responsive to preventative through fraud analytics

What can 5 billion vehicle sightings tell you about personal and commercial auto risk?

  • Operationalizing vehicle sighting data to detect fraud
  • Using vehicle sighting data for better rating models

DRN Data Alex Young Vice President – Risk Management DRN Data

16:05
Panel Discussion / Q&A

Moderator: Insurance Solutions Group Stephen Applebaum Managing Partner Insurance Solutions Group

Octo Telematics Steven Fernandes Director of Innovation Octo Telematics

The Hanover Group Kristen Albright VP, Claims Analytics The Hanover Group

Strategy Meets Action Karen Pauli Research Director – Data Analytics Strategy Meets Action

DRN Data Alex Young Vice President – Risk Management DRN Data

16:30
Close of Conference

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