Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

Conference Agenda

Day 1 — Tuesday, March 14th
Keynotes:
Risks, Agility, Evolution
Session 1: Plenary
Industry Disruption
Session 2: Plenary
Systems & Processes
Track 3A: Business Strategy
Business Transformation
Track 3B: Data Analytics
Data Management
Track 4A: Business Strategy
Cultural Change
Track 4B: Data Analytics
External Data
Day 2 — Wednesday, March 15th
Keynotes:
Customer, Brand, Services
Session 5: Plenary
The Modern Customer
Session 6: Plenary
Digitization & Automation
Track 7A: Customer Analytics
Distribution & Marketing
Track 7B: Product Analytics
Underwriting & Pricing
Track 8A: Customer Analytics
Customer Experience
Track 8B: Product Analytics
Claims & Fraud
Risks, Agility, Evolution

This section will feature C-Suite executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Getting the big picture on where C-level executives are devoting their attention and what future they intend for the business is invaluable when setting the scene for the rest of the company. Hear perspectives from the leaders at the helm of the ship working to innovate, inspire and cultivate a new future for insurance.

A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond
Your risks covered: respond to company exposures and create water tight protection for your business
  • Review new partnerships with third parties and how this puts your business on the spot – what are the risks, what are the benefits and where does this create vulnerabilities in your business?
  • Identify new emerging risks like flood, cyber and terrorism and how the company plans to respond by creating new products and risk response metrics
Don’t get caught out: position yourself wisely in the new regulatory environment
  • Hear regulatory plans for data ownership, cyber security and the implications for insurers – make sure that your business is compliant
  • Drone regulation and usage: how drones can and can’t work to benefit insurance and which regulation is in place preventing use – what you need to know
The big investment versus ROI debate: where to invest and where are the returns?
  • Create a strategic investment plan: what is the company objective, where should money be focussed and what areas of the business could make the most returns?
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?
Boom over bust: position your business in the right way in the insurtech boom
  • Identify a catalogue of InsurTech – what is out there, what does it look like in practice and what are the major risks in deploying it?
  • Put your organizational plans in to context and don’t get suckered by what is ‘shiny and new’ – identify the new technology, processes and skills that are right for your business and stick to it
Connect the Dots: Ensure Systems & Processes Talk in Your Business
Move from past to present: overcome complexities with legacy systems and departmental siloes
  • Update old systems to correspond with your modern customer concerns, create more useful processes internally and digitize processes so that you can turn in to a 21st century insurer
  • Break down the boundaries creating organizational siloes to boost cross-company moral, create common objectives and increase overall business returns
Put a microscope on your business: build enterprise-wide analytics and reporting tools
  • Develop centralized tools and services that support your overall business from your processes to product to sales to HR teams and look holistically at your company-wide set-up
  • Ensure that you know who the third party services providers are and how to integrate the best partners in analytics and reporting to maximize your competencies
Become a UX master: adopt data visualization capabilities to enable better internal performance
  • Understand what visual interfaces and aggregated data are important for your internal leaders to best perform and figure out what their needs are
  • Determine how to apply UX in your business to allow your departments to better understand interrelated data and respond accordingly
The Big Data and IoT meet: how to prepare for full integration in your business
  • Pinpoint where your data assets are, what types of data are most important for your business and where big data fits in to this – is your business ready for big data?
  • Ensure big data and IoT integration can take on a cross-company role – who needs what, when and how can you make sure that the whole process does not become disjointed?

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Take Hold of Transformation Plans: Plug in KPIs to Ensure ROI
Breakdown Siloes and Dive in to Your Internal Data Ocean
Your company blueprint ironed-out: ensure you devise a water tight business strategy
  • Determine your company USPs and what makes your business stand out: how can you develop a forward strategy based around growing your company to ensure continued growth?
  • Deploy sound future plans: where are the areas that your company can grow and can you employ growth metrics that review results around these plans
Your data map unfolded: drive data governance plans to the next level in your organization
  • Tap in to transformative data planning ideas and skillsets to deliver a data governance strategy that wins across the business
  • Don’t flood your data lakes or make them muddy: create clear data planning guidelines so that internal data speaks across teams and the most meaningful data is identified and used
In-house, bolt-on or both: compare M&A, spinout and hybrid models to grow your business
  • Explore unmet segments of the market and how to include business objectives to acquire new business whilst using investment to employ services that retain your customer base
  • Marry up internal costings and resources: do you have the ability to build out the business using your own business leaders or do you need to invest in support services?
The elephant in the room: enable data security and promise customer data protection
  • Make your data platform secure and instil a culture of data integrity so that you are only pulling out and plug in meaningful, useful and real data in your models
  • Create data security for your customer so that they feel protected and confident in your processes and capabilities
Put the cogs in motion: create centralized services that mirror your transformation plans
  • Assess which new job titles are required to execute new business plans and objectives: what competencies do you require and who do you need to hire?
  • Consider data analytics as a service for your business: reflect business objectives in a centralized data analytics team that corresponds your goals throughout the organization
Mine for internal data gems: use advanced tools to uncover internal data and come out on top
  • Explore new unstructured data capabilities including text mining and deep linguistic parsing to get internal data insights that matter across your business
  • Break down data siloes to entrust that relevant data is spread across all relevant internal business units
Build a money making game-plan: develop operational execution rooted in financial results
  • Make every operational plan matter: determine future results of operational changes that ensure revenue growth and better business performance
  • Can you prove ROI potential before investments are made? How do you balance financial metrics against business investments and what financial achievements do you want to make?
Use analytics story-telling: make your data deliver by correlating projects with business use cases
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Follow the life of your data internally to see where, when and why data is used across departments to better understand where your data needs should be met

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Create Cultural Change to Get Your Workforce on Board with Future Plans
Determine the Most Relevant External Data to Plug-In to Your Business
Make your workforce thrive: create human capital management processes to make people stick
  • Find ways to encourage employee engagement and help build ways to ensure retention in the midst of cultural change and business reinvention
  • Develop educational strategies and training that empower your staff to understand the reasoning behind business change and to get them on board with your business objectives
Make real-time data a real asset: integrate connected data to mirror real-life behaviour
  • Assess your best strategy to access real-time data through IoT and telemetry data: how do you encourage device use, interconnectivity and big data plans across your customer base?
  • Explore the processes that allow you to make sense of the plethora of incoming device related data: is real-time data a real asset or a real worry for your business?
Drill down on details for HR: employ workplace analytics that use metrics to improve performance
  • Engage data insights into your workforce behaviour in order to identify weak links, performance signals and your business strengths
  • Respond to workplace analytics with clear engagement tactics to encourage better employee deliverables across the business
Plug in external data: determine which best external data to glean vital insights
  • Review types of external data including geospatial data and weather data: which external data type corresponds to your business needs and how do you plug this in?
  • Where can drone data delivery fit in to your data delivery scheme and how can drones play an increased roll in dynamic data for your business?
Two minds are better than one: merge business and analytical minds for a stronger business delivery
  • Create a dynamic structural approach that bridges the gap between business focussed and analytical minds to support better overall business performance
  • Encourage your internal advocates for change and establish business leads that highlight business wins and solidify change management
Seamlessly integrate data: create a data integration system that works for you
  • Make internal and external data talk: cross examine external data with internal data and ensure corroboration between data types
  • Ensure external data relevancy across teams and apply your new insights for a variety of applications across the business
End of Day One
Customer, Brand, Services

This section will feature C-Suite executives disclosing their views on the image of insurance and what should be in the shopfront to entice the modern day customer. Customer experience and user interactions are changing but the insurance business model hasn’t yet. Hear discussions on digital engagement, connected devices, product design, brand engagement and support services to get to grips with how insurance should adapt its behaviours with the customer in mind.

Get in the Mind-Set of Your Modern Customer
Create ‘Insurance as a Service’ as your mantra: learn how to interact with the 21st century customer
  • Employ IoT, AI, advanced analytics and new technology to update your services and deliver real-time risk mitigation as opposed to a claims service for your modern customer
  • Develop new insurance products that align with a real-time business and leverage behavioural based customer insights as opposed to once a year policy renewals
Make your brand pop: ensure brand differentiation in an era of increased competition
  • Find your niche and build rapport with your segments of the market: learn what they want and how to shine above the competition – build a brand that resonates
  • Take ecommerce, retail and banking examples: what do Google, Apple, Target and Bank of America do to engage with their consumer base – can you replicate their model?
Drive distribution forward: maximize your external channels and deliver strong product distribution
  • Use metrics to determine your best routes, focus on new external channels and take time to develop the best distribution strategy to onboard new customers
  • Tailoring products to suit your distributors and keep up to date with product development and sales strategies
Become customer-centric: ensure customer needs are met in an age of technology and social media
  • Use analytics to uncover 21st century customer behavior and how to align your business in a world of #socialmedia, @digital and connected_devices
  • Uncover ways to establish trust with your customer base by giving them the services they expect – stand out and make a difference
Anything You Can Do, AI and Automation Can Do Better
Prepare for the rise of the machines: digitize, automate and get real about new technology
  • Determine starting points and applications: where does it make sense to automate and digitize and for what practical purposes?
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost
Make real-time your reality: the digital customer and connected services – where next with IoT?
  • Find real-time data sources and business applications: how does IoT fit in insurance and what do you need to do in order to make your service connect with the customer?
  • Form strong industry alliances and partnerships to build overall engagement services and employ a breadth of technologies
Anything you can do, AI can do better: predictive and prescriptive analytics at its best
  • Consider applications for AI to model results, predict performance and prescribe response across underwriting, claims and marketing
  • Set up a framework for developing machine learning capabilities within your organization
Buy in to blockchain: secure your financial platforms and risk-recording
  • What are the use-cases for blockchain in insurance: could digital deal rooms securely share and log insurance customer information and provide transparency, accuracy and speed
  • Using blockchain for secure automated payments: how can insurers implement blockchain in their current systems?

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Making Friends and Influencing People in Your Distribution & Digital Plans
Master Analytics on the Front Lines: Create Next Level Underwriting & Pricing
Optimize agency relationships with analytics: drive channels and third party sales forward
  • Push analytics to determine your best types of channels across your areas of business – which key agency staff are selling and what products are being sold?
  • Marry your product development and business relations plans to fit distribution and personal relations with third party distribution teams
Go digital: get your underwriting and pricing processes automated to interact with the digital world
  • Corroborate your digital strategy with your underwriting and pricing strategy to ensure that automated services don’t mismatch against your underwriting and pricing data insights
  • Underpin your digital plan with a human element to ensure that automation is backed by the right messaging and delivery
Who likes what? Determine engagement preferences for your customer base using analytics
  • Use analytics to see if certain segments prefer digital versus face to face versus written versus verbal interactions and employ a strategy to communicate in the right way at the right time
  • Build your digital engagement strategy that connects with customers using online, mobile, IoT and telematics devices to offer premium services and communication tools
From paper to manual: switch to the next gear of automation in underwriting and pricing
  • Prepare your business for real-time data versus paper in underwriting and switch on your automated underwriting processes
  • Encourage cultural change and empower your work force to learn how to work alongside machine learning and automated systems rather than blocking change
Make your marketing work: deploy analytics for message personalization and relevancy
  • Take categorical data to segment between region, gender, age and life events to really understand your customer and figure out what messaging is right for them
  • Deploy the right message at the right time to ensure relevancy in your marketing and deliver better return rates and product upsell
Next generation pricing and underwriting: get predictive about your process with analytics
  • Use predictive analytics to increase your revenue and pinpoint accurate pricing metrics across your customer base
  • Determine profitable product upsell opportunities and the best underwriting tactics using predictive analytics insights

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

The Customer Always Comes First: Use Analytics To See How
Analytics for Loss Prevention: Use Data Insights to Minimize Claims & Fraud
Retain and revive your customer base: employ analytics for lead generation and lifetime value metrics
  • Use analytics to determine who your client base is to help in sourcing new contacts, identify your niches and set up an onboarding strategy
  • Predict churn, renewals and remediation plans using analytics to follow the lifetime value of your customer and to support increased customer retention
Analytics to minimize claims severity: review both adjustor and claimant behavior
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department
  • Understand claimant behavior and where the claims process is going right and wrong – determine when it is relevant to review claims and when it makes sense to automate
See your customer in 360 degrees: create an omnichannel view of the customer with analytics
  • Watch how your customer behaves and interacts with your business using data touchpoints that provide useful insights for departments across the business
  • Encourage cross communication of customer interactions interdepartmentally to transfer customer insights and keep better relations with customers to, in turn, build trust
Fast-track claims handling: get the right strategy to make automated claims work for you
  • Use data to manage claims accurately and increase straight-through claims processing and review exceptions
  • Access the data you need, when you need it and draw insights from the avalanche of data already sitting in your organisation
Get ready to go live: develop real-time services and automated response services
  • Set up exceptional real-time support services and automated customer response services to build trust and move towards a risk mitigation business
  • Engage real-time data and analytics in order to employ relevant customer notifications and timely communications
Stop fraud in its tracks: move from responsive to preventative through fraud analytics
  • Detect fraud at the point of application using technology that assists you in pinpointing red flags using speech analytics, text analytics and behavioural analytics
  • Determine how to adapt your underwriting and front-line teams to instil fraud analytics metrics and measures whilst avoiding misnomers
Close of Conference
Day 1 — Tuesday, March 14th
Keynotes:
Risks, Agility, Evolution
Session 1: Plenary
Industry Disruption
Session 2: Plenary
Systems & Processes
Track 3A: Business Strategy
Business Transformation
Track 3B: Data Analytics
Data Management
Track 4A: Business Strategy
Cultural Change
Track 4B: Data Analytics
External Data
Day 2 — Wednesday, March 15th
Keynotes:
Customer, Brand, Services
Session 5: Plenary
The Modern Customer
Session 6: Plenary
Digitization & Automation
Track 7A: Customer Analytics
Distribution & Marketing
Track 7B: Product Analytics
Underwriting & Pricing
Track 8A: Customer Analytics
Customer Experience
Track 8B: Product Analytics
Claims & Fraud

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Risks, Agility, Evolution

This section will feature C-Suite executives discussing their views on insurance business transformation in an age of innovation, disruption and technological advances. Getting the big picture on where C-level executives are devoting their attention and what future they intend for the business is invaluable when setting the scene for the rest of the company. Hear perspectives from the leaders at the helm of the ship working to innovate, inspire and cultivate a new future for insurance.

A Birds Eye View of a Disrupted Industry: Prepare Your Business to Respond
Your risks covered: respond to company exposures and create water tight protection for your business
  • Review new partnerships with third parties and how this puts your business on the spot – what are the risks, what are the benefits and where does this create vulnerabilities in your business?
  • Identify new emerging risks like flood, cyber and terrorism and how the company plans to respond by creating new products and risk response metrics
Don’t get caught out: position yourself wisely in the new regulatory environment
  • Hear regulatory plans for data ownership, cyber security and the implications for insurers – make sure that your business is compliant
  • Drone regulation and usage: how drones can and can’t work to benefit insurance and which regulation is in place preventing use – what you need to know
The big investment versus ROI debate: where to invest and where are the returns?
  • Create a strategic investment plan: what is the company objective, where should money be focussed and what areas of the business could make the most returns?
  • Prove ROI to enable new investment plans – how can a business invest in something new if tangible results cannot be attained and in what ways can metrics can determine this?
Boom over bust: position your business in the right way in the insurtech boom
  • Identify a catalogue of InsurTech – what is out there, what does it look like in practice and what are the major risks in deploying it?
  • Put your organizational plans in to context and don’t get suckered by what is ‘shiny and new’ – identify the new technology, processes and skills that are right for your business and stick to it
Connect the Dots: Ensure Systems & Processes Talk in Your Business
Move from past to present: overcome complexities with legacy systems and departmental siloes
  • Update old systems to correspond with your modern customer concerns, create more useful processes internally and digitize processes so that you can turn in to a 21st century insurer
  • Break down the boundaries creating organizational siloes to boost cross-company moral, create common objectives and increase overall business returns
Put a microscope on your business: build enterprise-wide analytics and reporting tools
  • Develop centralized tools and services that support your overall business from your processes to product to sales to HR teams and look holistically at your company-wide set-up
  • Ensure that you know who the third party services providers are and how to integrate the best partners in analytics and reporting to maximize your competencies
Become a UX master: adopt data visualization capabilities to enable better internal performance
  • Understand what visual interfaces and aggregated data are important for your internal leaders to best perform and figure out what their needs are
  • Determine how to apply UX in your business to allow your departments to better understand interrelated data and respond accordingly
The Big Data and IoT meet: how to prepare for full integration in your business
  • Pinpoint where your data assets are, what types of data are most important for your business and where big data fits in to this – is your business ready for big data?
  • Ensure big data and IoT integration can take on a cross-company role – who needs what, when and how can you make sure that the whole process does not become disjointed?

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Take Hold of Transformation Plans: Plug in KPIs to Ensure ROI
Breakdown Siloes and Dive in to Your Internal Data Ocean
Your company blueprint ironed-out: ensure you devise a water tight business strategy
  • Determine your company USPs and what makes your business stand out: how can you develop a forward strategy based around growing your company to ensure continued growth?
  • Deploy sound future plans: where are the areas that your company can grow and can you employ growth metrics that review results around these plans
Your data map unfolded: drive data governance plans to the next level in your organization
  • Tap in to transformative data planning ideas and skillsets to deliver a data governance strategy that wins across the business
  • Don’t flood your data lakes or make them muddy: create clear data planning guidelines so that internal data speaks across teams and the most meaningful data is identified and used
In-house, bolt-on or both: compare M&A, spinout and hybrid models to grow your business
  • Explore unmet segments of the market and how to include business objectives to acquire new business whilst using investment to employ services that retain your customer base
  • Marry up internal costings and resources: do you have the ability to build out the business using your own business leaders or do you need to invest in support services?
The elephant in the room: enable data security and promise customer data protection
  • Make your data platform secure and instil a culture of data integrity so that you are only pulling out and plug in meaningful, useful and real data in your models
  • Create data security for your customer so that they feel protected and confident in your processes and capabilities
Put the cogs in motion: create centralized services that mirror your transformation plans
  • Assess which new job titles are required to execute new business plans and objectives: what competencies do you require and who do you need to hire?
  • Consider data analytics as a service for your business: reflect business objectives in a centralized data analytics team that corresponds your goals throughout the organization
Mine for internal data gems: use advanced tools to uncover internal data and come out on top
  • Explore new unstructured data capabilities including text mining and deep linguistic parsing to get internal data insights that matter across your business
  • Break down data siloes to entrust that relevant data is spread across all relevant internal business units
Build a money making game-plan: develop operational execution rooted in financial results
  • Make every operational plan matter: determine future results of operational changes that ensure revenue growth and better business performance
  • Can you prove ROI potential before investments are made? How do you balance financial metrics against business investments and what financial achievements do you want to make?
Use analytics story-telling: make your data deliver by correlating projects with business use cases
  • Create business use cases for your data so that insights derived are immediately integrated in to your strategic plans and mirror projected business outcomes
  • Follow the life of your data internally to see where, when and why data is used across departments to better understand where your data needs should be met

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Create Cultural Change to Get Your Workforce on Board with Future Plans
Determine the Most Relevant External Data to Plug-In to Your Business
Make your workforce thrive: create human capital management processes to make people stick
  • Find ways to encourage employee engagement and help build ways to ensure retention in the midst of cultural change and business reinvention
  • Develop educational strategies and training that empower your staff to understand the reasoning behind business change and to get them on board with your business objectives
Make real-time data a real asset: integrate connected data to mirror real-life behaviour
  • Assess your best strategy to access real-time data through IoT and telemetry data: how do you encourage device use, interconnectivity and big data plans across your customer base?
  • Explore the processes that allow you to make sense of the plethora of incoming device related data: is real-time data a real asset or a real worry for your business?
Drill down on details for HR: employ workplace analytics that use metrics to improve performance
  • Engage data insights into your workforce behaviour in order to identify weak links, performance signals and your business strengths
  • Respond to workplace analytics with clear engagement tactics to encourage better employee deliverables across the business
Plug in external data: determine which best external data to glean vital insights
  • Review types of external data including geospatial data and weather data: which external data type corresponds to your business needs and how do you plug this in?
  • Where can drone data delivery fit in to your data delivery scheme and how can drones play an increased roll in dynamic data for your business?
Two minds are better than one: merge business and analytical minds for a stronger business delivery
  • Create a dynamic structural approach that bridges the gap between business focussed and analytical minds to support better overall business performance
  • Encourage your internal advocates for change and establish business leads that highlight business wins and solidify change management
Seamlessly integrate data: create a data integration system that works for you
  • Make internal and external data talk: cross examine external data with internal data and ensure corroboration between data types
  • Ensure external data relevancy across teams and apply your new insights for a variety of applications across the business
End of Day One

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Customer, Brand, Services

This section will feature C-Suite executives disclosing their views on the image of insurance and what should be in the shopfront to entice the modern day customer. Customer experience and user interactions are changing but the insurance business model hasn’t yet. Hear discussions on digital engagement, connected devices, product design, brand engagement and support services to get to grips with how insurance should adapt its behaviours with the customer in mind.

Get in the Mind-Set of Your Modern Customer
Create ‘Insurance as a Service’ as your mantra: learn how to interact with the 21st century customer
  • Employ IoT, AI, advanced analytics and new technology to update your services and deliver real-time risk mitigation as opposed to a claims service for your modern customer
  • Develop new insurance products that align with a real-time business and leverage behavioural based customer insights as opposed to once a year policy renewals
Make your brand pop: ensure brand differentiation in an era of increased competition
  • Find your niche and build rapport with your segments of the market: learn what they want and how to shine above the competition – build a brand that resonates
  • Take ecommerce, retail and banking examples: what do Google, Apple, Target and Bank of America do to engage with their consumer base – can you replicate their model?
Drive distribution forward: maximize your external channels and deliver strong product distribution
  • Use metrics to determine your best routes, focus on new external channels and take time to develop the best distribution strategy to onboard new customers
  • Tailoring products to suit your distributors and keep up to date with product development and sales strategies
Become customer-centric: ensure customer needs are met in an age of technology and social media
  • Use analytics to uncover 21st century customer behavior and how to align your business in a world of #socialmedia, @digital and connected_devices
  • Uncover ways to establish trust with your customer base by giving them the services they expect – stand out and make a difference
Anything You Can Do, AI and Automation Can Do Better
Prepare for the rise of the machines: digitize, automate and get real about new technology
  • Determine starting points and applications: where does it make sense to automate and digitize and for what practical purposes?
  • Reason with the workforce over the fear of takeover and decide how to implement machine based processes whilst ensuring that the human element of your business is not lost
Make real-time your reality: the digital customer and connected services – where next with IoT?
  • Find real-time data sources and business applications: how does IoT fit in insurance and what do you need to do in order to make your service connect with the customer?
  • Form strong industry alliances and partnerships to build overall engagement services and employ a breadth of technologies
Anything you can do, AI can do better: predictive and prescriptive analytics at its best
  • Consider applications for AI to model results, predict performance and prescribe response across underwriting, claims and marketing
  • Set up a framework for developing machine learning capabilities within your organization
Buy in to blockchain: secure your financial platforms and risk-recording
  • What are the use-cases for blockchain in insurance: could digital deal rooms securely share and log insurance customer information and provide transparency, accuracy and speed
  • Using blockchain for secure automated payments: how can insurers implement blockchain in their current systems?

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Making Friends and Influencing People in Your Distribution & Digital Plans
Master Analytics on the Front Lines: Create Next Level Underwriting & Pricing
Optimize agency relationships with analytics: drive channels and third party sales forward
  • Push analytics to determine your best types of channels across your areas of business – which key agency staff are selling and what products are being sold?
  • Marry your product development and business relations plans to fit distribution and personal relations with third party distribution teams
Go digital: get your underwriting and pricing processes automated to interact with the digital world
  • Corroborate your digital strategy with your underwriting and pricing strategy to ensure that automated services don’t mismatch against your underwriting and pricing data insights
  • Underpin your digital plan with a human element to ensure that automation is backed by the right messaging and delivery
Who likes what? Determine engagement preferences for your customer base using analytics
  • Use analytics to see if certain segments prefer digital versus face to face versus written versus verbal interactions and employ a strategy to communicate in the right way at the right time
  • Build your digital engagement strategy that connects with customers using online, mobile, IoT and telematics devices to offer premium services and communication tools
From paper to manual: switch to the next gear of automation in underwriting and pricing
  • Prepare your business for real-time data versus paper in underwriting and switch on your automated underwriting processes
  • Encourage cultural change and empower your work force to learn how to work alongside machine learning and automated systems rather than blocking change
Make your marketing work: deploy analytics for message personalization and relevancy
  • Take categorical data to segment between region, gender, age and life events to really understand your customer and figure out what messaging is right for them
  • Deploy the right message at the right time to ensure relevancy in your marketing and deliver better return rates and product upsell
Next generation pricing and underwriting: get predictive about your process with analytics
  • Use predictive analytics to increase your revenue and pinpoint accurate pricing metrics across your customer base
  • Determine profitable product upsell opportunities and the best underwriting tactics using predictive analytics insights

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

The Customer Always Comes First: Use Analytics To See How
Analytics for Loss Prevention: Use Data Insights to Minimize Claims & Fraud
Retain and revive your customer base: employ analytics for lead generation and lifetime value metrics
  • Use analytics to determine who your client base is to help in sourcing new contacts, identify your niches and set up an onboarding strategy
  • Predict churn, renewals and remediation plans using analytics to follow the lifetime value of your customer and to support increased customer retention
Analytics to minimize claims severity: review both adjustor and claimant behavior
  • Employ analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department
  • Understand claimant behavior and where the claims process is going right and wrong – determine when it is relevant to review claims and when it makes sense to automate
See your customer in 360 degrees: create an omnichannel view of the customer with analytics
  • Watch how your customer behaves and interacts with your business using data touchpoints that provide useful insights for departments across the business
  • Encourage cross communication of customer interactions interdepartmentally to transfer customer insights and keep better relations with customers to, in turn, build trust
Fast-track claims handling: get the right strategy to make automated claims work for you
  • Use data to manage claims accurately and increase straight-through claims processing and review exceptions
  • Access the data you need, when you need it and draw insights from the avalanche of data already sitting in your organisation
Get ready to go live: develop real-time services and automated response services
  • Set up exceptional real-time support services and automated customer response services to build trust and move towards a risk mitigation business
  • Engage real-time data and analytics in order to employ relevant customer notifications and timely communications
Stop fraud in its tracks: move from responsive to preventative through fraud analytics
  • Detect fraud at the point of application using technology that assists you in pinpointing red flags using speech analytics, text analytics and behavioural analytics
  • Determine how to adapt your underwriting and front-line teams to instil fraud analytics metrics and measures whilst avoiding misnomers
Close of Conference

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown