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Analytics Innovation Transforming Business Outcomes: An Unparalleled Strategic Agenda for 2019

Day One

7:30
Registration Opens
8:50
Welcome and Introductory Remarks

Insurance Nexus Ira Sopic Conference Director Insurance Nexus

9:00
Chairman’s Opening Remarks

Chairman: Stephen Applebaum Principal Insurance Solutions Group

9:05
LIVE POLLING: The Path to Greatness: Where AI is Impacting Insurance Right Now

Let’s start with the real-time statistics and dive into real challenges, opportunities and strategies the audience are focused on. We’ll be using live polling software, Slido, to:

  • Benchmark the priorities for AI integration across the insurance value chain
  • Assess the impact of AI and connected data on actuarial science
  • Identify the core focus for the event to target discussions – what do we want to take away from these two days?

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Plenary: Enable AI to Transform Insurance, Now and in the Future
9:10
The Key to Enact Your Vision: Build and Manage Your Modern Innovation Team
  • Understand the new approach required to effectively implement new business with a team experienced in traditional business planning
  • What’s the difference between a modern and traditional innovation team? Explore the profiles of each group and how to maximize the potential of the team
  • Embed an innovative culture across your organization to encourage widespread, disciplined creativity

Travelers Lee Ng Vice President, Innovation Travelers

9:30
Unlock the Power of Data Science to Ensure Long-Term Project Success
  • Identify the key steps to success for data science projects in a world of regular failure
  • Overcome a variety of process and technology challenges to drive results across insurance
  • Build a strategy to ensure data science projects result in successful production and implementation

dotData Ryohei Fujimaki, Ph.D. CEO & Founder dotData

9:50
Deploy Cutting-Edge Computer Vision to Capitalize on Opportunities Across Insurance
  • Understand the commoditization of AI and computer vision and the impact on the insurance industry
  • Uncover how recent advances are enabling significant applications across the insurance domain
  • Explore practical use cases of novel computer vision, including strategies to implement and pitfalls to avoid

American Family Insurance Glenn Fung Chief Research Scientist, AI & Machine Learning Research Director American Family Insurance

10:10
Panel Discussion & Joint Q&A

Travelers Lee Ng Vice President Innovation Travelers

dotData Ryohei Fujimaki, Ph.D. CEO & Founder dotData

American Family Insurance Glenn Fung Chief Research Scientist, AI & Machine Learning Research Director American Family Insurance

Zurich North America Duane F. Perkins Global Head of Claims Excellence Zurich North America

SS&C Technologies Scott Kurland Managing Director and Global Head of Product Marketing SS&C Technologies

Moderator: Stephen Applebaum Principal Insurance Solutions Group

10:40
Morning Coffee Break & Networking
Sponsored by dotData
11:10
Embed AI Across the Enterprise: Go Beyond Models to Impact
  • Build an effective and agile data ecosystem to support AI/advanced analytics application across business objectives
  • Foster coalitions across the enterprise to ensure the success of AI

Manulife Eugene Wen Vice President of Group Advanced Analytics Manulife

11:30
Deliver Customer Risk Insights at Scale
  • Insight from the cutting-edge of analytics tech: what are the newest opportunities presented to insurance?
  • How carriers and brokers can collaborate to deepen the relationship with, and understanding of, customers
  • Engage customers, fully: deploy high value-add AI models to provide customers with valuable risk insights

DataRobot Neal Silbert General Manager, Insurance DataRobot

Lockton Companies Justin Van Opdorp Senior Vice President, Chief Analytics Officer Lockton Companies

11:50
Deliver Real Business Impact: Automate Internal Processes Using AI
  • Hear practical use-cases to drive the biggest benefit across the insurance value chain
  • How to accelerate delivery: involve the right people from the outset and partner with AI start-ups and third parties
  • Land and expand: Overcome the pitfalls of assuming that all use cases will achieve scale
  • Beyond the black box: how AI can be used throughout the organization

QBE Ted Stucky Managing Director, QBE Ventures QBE

12:10
Panel Discussion & Joint Q&A

Manulife Eugene Wen VP of Group Advanced Analytics Manulife

DataRobot Neal Silbert General Manager Insurance DataRobot

QBE Ted Stuckey Managing Director, QBE Ventures QBE

Zurich North America Adam Tashman Vice President, Head of Data Science Carpe Data

Moderator: Stephen Applebaum Principal Insurance Solutions Group

12:40
Networking Lunch
at Great Street Sponsored by Opera
12:40
By Invitation Only: VIP Lunch
at the See Room Sponsored bydotData
TRACKS
Practical Case Studies Tracks
Transform Underwriting

Chair: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Customer-Centric, Efficient & Digital Claims

Chair: Stephen Applebaum Principal Insurance Solutions Group

Create an Outstanding Customer Experience

Chair: N7 Momentum Nicolette de Guia Principal N7 Momentum

13:40
Live Polling – How AI is Transforming Underwriting

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Identifying the most significant opportunities for digital underwriting
  • Where can analytics have the biggest impact?
  • Benchmarking the biggest challenges halting progress, and groupthink solutions
Live Polling – Can We Achieve The Claims Experience Of the Future

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • How analytics is used to maximize transparency, reduce friction, and empower customers through the claims process
  • How payment innovation is currently being deployed
  • The biggest opportunities for new tech to transform claims
Live Polling – Leverage Analytics To Reshape The Customer Experience

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  •  What are the most important priorities for our customers?
  • What do we know about our customers, and how do we find out more?
  • How can analytics deliver over and above customers’ expectations?
13:50
Leverage The Strategic Role of the Actuary In Modern Underwriting
  • Utilize the experience of your actuary as business partners – using key insights, beyond pricing metrics, and more
  • Develop straightforward, easy-o-use pricing tools that help underwriters assess risk and examine loss activity that drives results
  • Develop alternative pricing strategies when the requested structure does not seem viable

XL Catlin, a division of AXA XL Paul Barone Chief Actuary – Global Insurance Claims, XL Catlin, a division of AXA XL

Transform Claims: Build a Better Service Proposition and Make Better Decisions
  • Turbocharge your claims team by building in agility and resilience to address an evolving environment
  • Prioritize your efforts: focus on portfolio management, the innovation movement and its application
  • Where the rubber meets the road: apply learnings in the claims context to deliver a comprehensive innovation service proposition to clients and customers

QBE Thomas Sheffield Senior Vice President Claims QBE

Let’s Push Progress: Leverage Data and Analytics to Optimize Brand Impact for B2B Business
  • Ground your strategy:  set market relevance as your main objective.  Identify key targets.
  • Shock therapy never works:   Engage and mentor internal stakeholders by using data-driven insights.
  • Show me the money:  integrate effective technology into your marketing processes to drive tangible results
  • Mine quantitative and qualitative data to fine-tune strategy

AXIS Capital Michiko Kurahashi Ph.D. Chief Marketing Officer AXIS Capital

14:10
Augment your underwriters by leveraging AI
  • Increase underwriting profitability by augmenting capacity to process submissions and reduce monthly overflow
  • Utilize the diminished data entry time to spend more time underwriting and building relationships
  • Explore a practical use-case of AI in Underwriting: Learn how to start an AI project and improve your underwriting processes

Element AI Charles Dugas Head of Insurance Element AI

gore_mutual_insurance Sean Christie Chief Information Officer, Vice President Information services Gore Mutual Insurance

Use Next Generation Technology To Drive Better Outcomes For Legal & Claims Operations
  • How to help humans consume and process vast amounts of complex data needed to improve processes, keep costs down and maintain good client relations
  • Fuse the exploits of human and AI to augment and complement the work of legal and claims departments
  • A game changer: Visualize complex data through dashboards to assist decision making

Wolters Kluwer ELM Solutions Vincent Venturella Product Manager – Insurance Solutions Wolters Kluwer ELM Solutions

A Practitioner’s Guide: How To Use AI & ML In Insurance Analytics
  • How can Artificial Intelligence and Machine Learning impact customer outcomes?
  • Learn practical data solutions to overcome the inherent challenge facing carriers as the volume of real-time data increases
  • Get the step-by-step: Real-life use cases for using artificial intelligence and machine learning in insurance analytics

Lexis Nexis Matthew Stull Senior Manager, Analytics Lexis Nexis

14:30
Ride The Next Big Data Wave Presented by IoT
  • Power automated loss notification based on sensor data and gain unprecedented insights into customer behavior
  • Assess IoT devices and providers to understand which will provide greatest long-term value
  • How to work with insurance regulators to offer IoT, provide deeper policy discounts and manage data privacy concerns

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Embed New Technologies to Drive Your Organization’s Innovation Engine
  • Embrace collaboration: technological innovations are not solely IT or business projects. For maximum impact, all departments must work together
  • How to get both internal and external stake-holder buy-in to reach your objectives
  • A practical how: Map the key steps for successfully implementing change

Amerisure Insurance Laurie Pierman Vice President, Claim Operations Amerisure Insurance

Automation- The Path to Superior Customer Experiences and Improved Efficiency
  • Voice is the next frontier: if we type it today, we must be able to say it to an insurance application tomorrow
  • Collateral valuation via images using AI will make the mortgage process drastically more efficient and timely
  • Human interaction is as critical as ever; through empathy or experience, humans can add greater value to customer interactions and customers now demand this level or service

Arch MI Bilal Parviz Vice President Product Development Arch MI

14:50
Panel Discussion & Joint Q&A

XL Catlin, a division of AXA XL Paul Barone Chief Actuary – Global Insurance Claims, XL Catlin, a division of AXA XL

Element AI Charles Dugas Head of Insurance Element AI

gore_mutual_insurance Sean Christie Information Officer, Vice President Information services Gore Mutual Insurance

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion & Joint Q&A

QBE Thomas Sheffield Senior Vice President Claims QBE

Wolters Kluwer ELM Solutions Vincent Venturella Product Manager – Insurance Solutions Wolters Kluwer ELM Solutions

Amerisure Insurance Laurie Pierman Vice President, Claim Operations Amerisure Insurance

synechron Ashish Nangla Senior Director Software Synechron

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Panel Discussion & Joint Q&A

AXIS Capital Michiko Kurahashi Ph.D. Chief Marketing Officer AXIS Capital

Lexis Nexis Matthew Stull Senior Manager, Analytics Lexis Nexis

Arch MI Bilal Parviz Vice President Product Development Arch MI

Persistent Franek Gajdeczka Senior Program Manager Persistent

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

15:20
Afternoon Coffee Break & Networking at the Exhibition Hall
Sponsored by dotData
15:50
From Low-Touch to Straight-Through Processing: Discover the Path to Agility and Improved Customer Experiences
  • Listen to and caring for your customers: are their needs accounted for in the customer journey?
  • Ensure your house is in order: a great product means nothing without the systems and to back it up

Arch Re John Willemsen Managing Director - Head of Insurance Programs Arch Re

It’s Not Just About Adopting Technology – How to Prepare Our People for Tomorrow
  • Only 10% of leaders believe they have the skills to support their digital ambitions: Are you one of them?
  • Preparation is key; explore the impact of tech on revenue growth reports
  • How to ensure workforces are properly equipped and prepared for digital transformation

Blue Cross Blue Shield of Michigan Jac J. Amerell Vice President and Enterprise Controller Blue Cross Blue Shield of Michigan

Create a Modern, Customer-Centric Home Insurance Experience
  • How did Hippo go about rethinking the home insurance experience throughout the policy lifecycle?
  • How technology and data can be leveraged to create and grow a new insurance brand
  • Strategies to build trust and credibility to support and sustain growth

Hippo Aviad Pinkovezky Chief Product Officer Hippo Insurance

16:10
Innovative Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join discussions on:

  • The most exciting technologies impacting underwriting
  • Explore considerations when assessing brand new tech opportunities

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

The Road to Become an AI-First Organization
  • Build the foundation to ensure rapid results and long-term success with AI
  • Leverage early successes and move towards transformative AI impact
  • Enable your business and analytics talent to address previously inaccessible use cases

Dessa Paul Brikis Industry Lead Dessa

Innovative Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join discussions on:

  • The most innovative technologies that are enabling a digital insurance platform and experience
  • Explore the line between human and machine-driven communications

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

16:30
Deploy Data Analytics to Gain a Strategic Advantage
  • Achieve a competitive advantage by elevating analytics from the tactical to the strategic
  • Maximize results by adopting a top-down, not bottom-up, performance management-based data strategy
  • Identify the symptoms of data analytics not aligned with business objectives, and learn how to realign them

Xby2 Zahid Ansari BI and Analytics Architect Xby2

Don’t Go It Alone – Partnering with InsureTechs for Efficient and Effective Claims Handling
  • Delivery of elegant, meaningful and effective digital experiences
  • Methods to eradicate the mundane and repetitive from claims handling job functions, enabling focus on high value, customer centric tasks
  • Approaches to transform theclaims experience using AI, machine learning and structured data

Metromile Enterprise Solutions Ben Dailey Vice President, Sales Metromile Enterprise Solutions

Automate What Matters to Create Winning Customer Experiences
  • Discover how new technologies are creating an unprecedented volume of different opportunities for automating the distribution chain
  • Learn how to deliver significant ROI from automation by focusing on underserved and critical customer outcomes

Argo Group Nicholas Sharma Director, Product Argo Group

16:50
Panel Discussion & Joint Q&A

Arch Re John Willemsen Managing Director - Head of Insurance Programs Arch Re

Xby2 Zahid Ansari BI and Analytics Architect Xby2

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion & Joint Q&A

Blue Cross Blue Shield of Michigan Jac J. Amerell Vice President and Enterprise Controller Blue Cross Blue Shield of Michigan

Dessa Paul Brikis Industry Lead Dessa

Metromile Enterprise Solutions Ben Dailey Vice President, Sales Metromile Enterprise Solutions

Slice Labs Andy Clapson Lead, Data Science Slice Labs

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Panel Discussion & Joint Q&A

Hippo Aviad Pinkovezky Chief Product Officer Hippo Insurance

Argo Group Nicholas Sharma Director, Product Argo Group

SPR Pat Ryan Chief Architect SPR

HyperScience James Simonian VP Customer Success HyperScience

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

17:20
Drinks Reception
Sponsored by Deloitte – Exhibition Floor

Day Two

8:00
Registration Opens & Morning Coffee
8:00
By Invitation only VIP Breakfast at the See Room
Sponsored by Element AI
9:00
Practical Live-Solve Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by three industry experts, this is your chance to voice your challenges and leave with practical solutions.

Every session will bring together a group of insurance, tech and innovation leaders to deep dive into a particular topic (specified below).

These sessions are the best opportunity to interact, debate and share experiences with your peers and make sure you get results.

Each session will run as:

9.00 – Present the Problem

9.15 – Live Solve

10.15 – Share Solutions

Personalization: Walk the Line Between Creepy & Useful
Get Agile to Effectively Adopt Innovation
The New Era: Foster Collaboration Between Claims & Underwriting

The modern customer lives in a world of shared data and insight, but just how much are they willing to open up to their insurance carrier?

This workshop will explore:

  • The fine line between insight and privacy
  • The balance between human interaction and automation
  • Uncover solutions to effectively take advantage of customer profiling whilst delivering value to your customer
  • Understanding why privacy management is a growing imperative that cannot be ignored

Chair: Stephen Applebaum Principal Insurance Solutions Group

In the fast-paced, fail-often environment of innovation, to successfully bring innovative ideas into reality companies must cultivate agile mindsets and processes.

This workshop will explore:

  • Live build strategies to embed “agility” in your organization
  • Cross-functional collaboration, flexible thinking and encourage innovation at every step
  • How to create a culture of forward-thinking, can-do innovation to take full advantage of opportunities
  • Adopting appropriate strategies that set your management team up, not only to cope, but to flourish and deliver ROI on innovation ambitions

Chair: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

The two sides of the house: underwriting and claims. As analytics and data have become a common and major driver across organizations, there have been more opportunities for claims and underwriting working together.

This workshop will explore:

  • Identifying the biggest opportunities for collaboration
  • How common cost data can improve workflow and information exchange
  • Uncovering tools to maximize the impact for both teams

Chair: rethought_insurance Nick Lamparelli Chief Underwriting Officer reThought Insurance; Partner Insurance Nerds

10:30
Morning Coffee Break & Networking at the Exhibition Hall
Plenary: Maximize Impact: Fuel the AI and Analytics Engine with Data
11:15
Maximize The Truly Transformative Element: Data
  • Get to grips with the new types and sources of data creating unrecognized opportunities, rather than always focusing on the latest cutting-edge tech
  • Drastically increase your granular understanding of your customers by integrating more data (including different types) with legacy sources
  • Focus on the data! Advanced models work best when supplied with the richest possible data sets

USAA Will Dubyak Vice President, Analytics for Product Development and Innovation USAA

11:35
Unleashe the Value of Your Enterprise Data

Insurance companies have pots of gold buried deep within their applications and data repositories. But all struggle with harvesting, organizing, and rendering that rich data for Analytics and AI.

  • Tap into teaming models that leverage the best of business, data science, technology, and data talent
  • Utilize Data Cartridges, a blueprint for organizing data and explore the layman’s guide to funding and executing on your data-driven use cases
  • Visualize AI in action: Tangible AI-enabled use cases that leverage data to enrich the customer, agent, and adjuster experience, including a real-life demo of Data -> Analytics -> AI in action

Deloitte Consulting LLP Tami Frankenfield Director InsureSenseTM Solution Lead Deloitte Consulting

Deloitte Consulting LLP Sathish Marimuthu Specialist Leader, InsureSenseTM Solution Architect Deloitte Consulting

11:55
Deploy Existing Data to Maximize Value
  • Overcome the hurdles presented by data challenges, traditional norms of customer engagement, operations and business models in the warranty industry
  • Effectively utilize AI to make data meaningful and actionable for all stakeholders across the value chain
  • Case study of how AI and RPA provide a framework to provide personalized, operationally-dynamic and scalable value-based insurance solutions

An AmTrust Financial Company Aleem Lakhani Executive Vice President, Specialty Risk, AmTrust North America An AmTrust Financial Company

12:15
Panel Discussion & Joint Q&A

USAA Will Dubyak Vice President, Analytics for Product Development and Innovation USAA

Deloitte Consulting LLP Tami Frankenfield Director InsureSenseTM Solution Lead Deloitte Consulting

An AmTrust Financial Company Aleem Lakhani Executive Vice President, Specialty Risk, AmTrust North America An AmTrust Financial Company

Google Cloud Scott Simony Head of Google Cloud Sales Google Cloud

12:45
Networking Lunch
at Great Street Sponsored by Opera
Plenary: Maximize Impact: Fuel the AI and Analytics Engine with Data
13:45
Live Polling: Keep Safe with Future-Proofed Data Security Strategies

Let’s benchmark across the group and get real-time statistics, to dive into real challenges, opportunities and strategies the audience are focused on. We’ll be using live polling software Slido to understand:

  • Where are the biggest risks to insurance carriers with the data security currently, and where will this change in the future?
  • Prioritizing the most important considerations for your data security strategy
13:50
Get Out From Under The Tyranny Of Data And Dangers Of Algorithmic Biases
  • Digitization has created a toxic combination of digital exhaust and behavior manipulation
  • Explore the importance of safeguards on how data is being used when we have placed our trust in data
  • How to avoid creating a permanent class of ‘Haves’ and ‘Have-Nots’ and enabling a social contact around the efficacy of data

Swiss Re Jerry Gupta Senior Vice President, Digital Catalyst Swiss Re

14:10
The Missing Link for Analytics: Data from Complex Unstructured Documents
  • State of the industry: The traditional insurance provider vs. the disruptive digital enterprise
  • Dark data is the missing link: How insurance companies can accelerate digital transformation be leveraging unstructured data
  • Case studies: How global insurance companies are leveraging unstructured date to: automate claims processing, reduce underwriting risk and improve customer on-boarding experience

ADLIB Scott Mackey SVP, Customer Experience ADLIB

14:30
Enable AI And Business Analytics With a Centralized Data Foundation
  • Justify funding requests and project scope using the values of a centralized data foundation and business use case prioritization
  • Design principles, modeling techniques and testing strategies required to execute such a project
  • Ongoing data quality monitoring, data governance processes and the tools and technology stacks needed to access the data in the foundation

American Family Insurance Mingju Sun Director of Data Science Engineering American Family Insurance

14:50
Panel Discussion & Joint Q&A

Swiss Re Jerry Gupta Senior Vice President, Digital Catalyst Swiss Re

ADLIB Scott Mackey SVP, Customer Experience ADLIB

American Family Insurance Mingju Sun Director of Data Science Engineering American Family Insurance

15:20
Closing Remarks

Chair: Stephen Applebaum Principal Insurance Solutions Group

15:45
End of Conference

Day One

7:30
Registration Opens
8:50
Welcome and Introductory Remarks

Insurance Nexus Ira Sopic Conference Director Insurance Nexus

9:00
Chairman’s Opening Remarks

Chairman: Stephen Applebaum Principal Insurance Solutions Group

9:05
LIVE POLLING: The Path to Greatness: Where AI is Impacting Insurance Right Now

Let’s start with the real-time statistics and dive into real challenges, opportunities and strategies the audience are focused on. We’ll be using live polling software, Slido, to:

  • Benchmark the priorities for AI integration across the insurance value chain
  • Assess the impact of AI and connected data on actuarial science
  • Identify the core focus for the event to target discussions – what do we want to take away from these two days?

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Plenary: Enable AI to Transform Insurance, Now and in the Future
9:10
The Key to Enact Your Vision: Build and Manage Your Modern Innovation Team
  • Understand the new approach required to effectively implement new business with a team experienced in traditional business planning
  • What’s the difference between a modern and traditional innovation team? Explore the profiles of each group and how to maximize the potential of the team
  • Embed an innovative culture across your organization to encourage widespread, disciplined creativity

Travelers Lee Ng Vice President, Innovation Travelers

9:30
Unlock the Power of Data Science to Ensure Long-Term Project Success
  • Identify the key steps to success for data science projects in a world of regular failure
  • Overcome a variety of process and technology challenges to drive results across insurance
  • Build a strategy to ensure data science projects result in successful production and implementation

dotData Ryohei Fujimaki, Ph.D. CEO & Founder dotData

9:50
Deploy Cutting-Edge Computer Vision to Capitalize on Opportunities Across Insurance
  • Understand the commoditization of AI and computer vision and the impact on the insurance industry
  • Uncover how recent advances are enabling significant applications across the insurance domain
  • Explore practical use cases of novel computer vision, including strategies to implement and pitfalls to avoid

American Family Insurance Glenn Fung Chief Research Scientist, AI & Machine Learning Research Director American Family Insurance

10:10
Panel Discussion & Joint Q&A

Travelers Lee Ng Vice President Innovation Travelers

dotData Ryohei Fujimaki, Ph.D. CEO & Founder dotData

American Family Insurance Glenn Fung Chief Research Scientist, AI & Machine Learning Research Director American Family Insurance

Zurich North America Duane F. Perkins Global Head of Claims Excellence Zurich North America

SS&C Technologies Scott Kurland Managing Director and Global Head of Product Marketing SS&C Technologies

Moderator: Stephen Applebaum Principal Insurance Solutions Group

10:40
Morning Coffee Break & Networking
Sponsored by dotData
11:10
Embed AI Across the Enterprise: Go Beyond Models to Impact
  • Build an effective and agile data ecosystem to support AI/advanced analytics application across business objectives
  • Foster coalitions across the enterprise to ensure the success of AI

Manulife Eugene Wen Vice President of Group Advanced Analytics Manulife

11:30
Deliver Customer Risk Insights at Scale
  • Insight from the cutting-edge of analytics tech: what are the newest opportunities presented to insurance?
  • How carriers and brokers can collaborate to deepen the relationship with, and understanding of, customers
  • Engage customers, fully: deploy high value-add AI models to provide customers with valuable risk insights

DataRobot Neal Silbert General Manager, Insurance DataRobot

Lockton Companies Justin Van Opdorp Senior Vice President, Chief Analytics Officer Lockton Companies

11:50
Deliver Real Business Impact: Automate Internal Processes Using AI
  • Hear practical use-cases to drive the biggest benefit across the insurance value chain
  • How to accelerate delivery: involve the right people from the outset and partner with AI start-ups and third parties
  • Land and expand: Overcome the pitfalls of assuming that all use cases will achieve scale
  • Beyond the black box: how AI can be used throughout the organization

QBE Ted Stucky Managing Director, QBE Ventures QBE

12:10
Panel Discussion & Joint Q&A

Manulife Eugene Wen VP of Group Advanced Analytics Manulife

DataRobot Neal Silbert General Manager Insurance DataRobot

QBE Ted Stuckey Managing Director, QBE Ventures QBE

Zurich North America Adam Tashman Vice President, Head of Data Science Carpe Data

Moderator: Stephen Applebaum Principal Insurance Solutions Group

12:40
Networking Lunch
at Great Street Sponsored by Opera
12:40
By Invitation Only: VIP Lunch
at the See Room Sponsored bydotData
TRACKS
Practical Case Studies Tracks
Transform Underwriting

Chair: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Customer-Centric, Efficient & Digital Claims

Chair: Stephen Applebaum Principal Insurance Solutions Group

Create an Outstanding Customer Experience

Chair: N7 Momentum Nicolette de Guia Principal N7 Momentum

13:40
Live Polling – How AI is Transforming Underwriting

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Identifying the most significant opportunities for digital underwriting
  • Where can analytics have the biggest impact?
  • Benchmarking the biggest challenges halting progress, and groupthink solutions
Live Polling – Can We Achieve The Claims Experience Of the Future

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • How analytics is used to maximize transparency, reduce friction, and empower customers through the claims process
  • How payment innovation is currently being deployed
  • The biggest opportunities for new tech to transform claims
Live Polling – Leverage Analytics To Reshape The Customer Experience

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  •  What are the most important priorities for our customers?
  • What do we know about our customers, and how do we find out more?
  • How can analytics deliver over and above customers’ expectations?
13:50
Leverage The Strategic Role of the Actuary In Modern Underwriting
  • Utilize the experience of your actuary as business partners – using key insights, beyond pricing metrics, and more
  • Develop straightforward, easy-o-use pricing tools that help underwriters assess risk and examine loss activity that drives results
  • Develop alternative pricing strategies when the requested structure does not seem viable

XL Catlin, a division of AXA XL Paul Barone Chief Actuary – Global Insurance Claims, XL Catlin, a division of AXA XL

Transform Claims: Build a Better Service Proposition and Make Better Decisions
  • Turbocharge your claims team by building in agility and resilience to address an evolving environment
  • Prioritize your efforts: focus on portfolio management, the innovation movement and its application
  • Where the rubber meets the road: apply learnings in the claims context to deliver a comprehensive innovation service proposition to clients and customers

QBE Thomas Sheffield Senior Vice President Claims QBE

Let’s Push Progress: Leverage Data and Analytics to Optimize Brand Impact for B2B Business
  • Ground your strategy:  set market relevance as your main objective.  Identify key targets.
  • Shock therapy never works:   Engage and mentor internal stakeholders by using data-driven insights.
  • Show me the money:  integrate effective technology into your marketing processes to drive tangible results
  • Mine quantitative and qualitative data to fine-tune strategy

AXIS Capital Michiko Kurahashi Ph.D. Chief Marketing Officer AXIS Capital

14:10
Augment your underwriters by leveraging AI
  • Increase underwriting profitability by augmenting capacity to process submissions and reduce monthly overflow
  • Utilize the diminished data entry time to spend more time underwriting and building relationships
  • Explore a practical use-case of AI in Underwriting: Learn how to start an AI project and improve your underwriting processes

Element AI Charles Dugas Head of Insurance Element AI

gore_mutual_insurance Sean Christie Chief Information Officer, Vice President Information services Gore Mutual Insurance

Use Next Generation Technology To Drive Better Outcomes For Legal & Claims Operations
  • How to help humans consume and process vast amounts of complex data needed to improve processes, keep costs down and maintain good client relations
  • Fuse the exploits of human and AI to augment and complement the work of legal and claims departments
  • A game changer: Visualize complex data through dashboards to assist decision making

Wolters Kluwer ELM Solutions Vincent Venturella Product Manager – Insurance Solutions Wolters Kluwer ELM Solutions

A Practitioner’s Guide: How To Use AI & ML In Insurance Analytics
  • How can Artificial Intelligence and Machine Learning impact customer outcomes?
  • Learn practical data solutions to overcome the inherent challenge facing carriers as the volume of real-time data increases
  • Get the step-by-step: Real-life use cases for using artificial intelligence and machine learning in insurance analytics

Lexis Nexis Matthew Stull Senior Manager, Analytics Lexis Nexis

14:30
Ride The Next Big Data Wave Presented by IoT
  • Power automated loss notification based on sensor data and gain unprecedented insights into customer behavior
  • Assess IoT devices and providers to understand which will provide greatest long-term value
  • How to work with insurance regulators to offer IoT, provide deeper policy discounts and manage data privacy concerns

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Embed New Technologies to Drive Your Organization’s Innovation Engine
  • Embrace collaboration: technological innovations are not solely IT or business projects. For maximum impact, all departments must work together
  • How to get both internal and external stake-holder buy-in to reach your objectives
  • A practical how: Map the key steps for successfully implementing change

Amerisure Insurance Laurie Pierman Vice President, Claim Operations Amerisure Insurance

Automation- The Path to Superior Customer Experiences and Improved Efficiency
  • Voice is the next frontier: if we type it today, we must be able to say it to an insurance application tomorrow
  • Collateral valuation via images using AI will make the mortgage process drastically more efficient and timely
  • Human interaction is as critical as ever; through empathy or experience, humans can add greater value to customer interactions and customers now demand this level or service

Arch MI Bilal Parviz Vice President Product Development Arch MI

14:50
Panel Discussion & Joint Q&A

XL Catlin, a division of AXA XL Paul Barone Chief Actuary – Global Insurance Claims, XL Catlin, a division of AXA XL

Element AI Charles Dugas Head of Insurance Element AI

gore_mutual_insurance Sean Christie Information Officer, Vice President Information services Gore Mutual Insurance

Hippo Insurance Mike Gulla Director of Underwriting Hippo Insurance

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion & Joint Q&A

QBE Thomas Sheffield Senior Vice President Claims QBE

Wolters Kluwer ELM Solutions Vincent Venturella Product Manager – Insurance Solutions Wolters Kluwer ELM Solutions

Amerisure Insurance Laurie Pierman Vice President, Claim Operations Amerisure Insurance

synechron Ashish Nangla Senior Director Software Synechron

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Panel Discussion & Joint Q&A

AXIS Capital Michiko Kurahashi Ph.D. Chief Marketing Officer AXIS Capital

Lexis Nexis Matthew Stull Senior Manager, Analytics Lexis Nexis

Arch MI Bilal Parviz Vice President Product Development Arch MI

Persistent Franek Gajdeczka Senior Program Manager Persistent

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

15:20
Afternoon Coffee Break & Networking at the Exhibition Hall
Sponsored by dotData
15:50
From Low-Touch to Straight-Through Processing: Discover the Path to Agility and Improved Customer Experiences
  • Listen to and caring for your customers: are their needs accounted for in the customer journey?
  • Ensure your house is in order: a great product means nothing without the systems and to back it up

Arch Re John Willemsen Managing Director - Head of Insurance Programs Arch Re

It’s Not Just About Adopting Technology – How to Prepare Our People for Tomorrow
  • Only 10% of leaders believe they have the skills to support their digital ambitions: Are you one of them?
  • Preparation is key; explore the impact of tech on revenue growth reports
  • How to ensure workforces are properly equipped and prepared for digital transformation

Blue Cross Blue Shield of Michigan Jac J. Amerell Vice President and Enterprise Controller Blue Cross Blue Shield of Michigan

Create a Modern, Customer-Centric Home Insurance Experience
  • How did Hippo go about rethinking the home insurance experience throughout the policy lifecycle?
  • How technology and data can be leveraged to create and grow a new insurance brand
  • Strategies to build trust and credibility to support and sustain growth

Hippo Aviad Pinkovezky Chief Product Officer Hippo Insurance

16:10
Innovative Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join discussions on:

  • The most exciting technologies impacting underwriting
  • Explore considerations when assessing brand new tech opportunities

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

The Road to Become an AI-First Organization
  • Build the foundation to ensure rapid results and long-term success with AI
  • Leverage early successes and move towards transformative AI impact
  • Enable your business and analytics talent to address previously inaccessible use cases

Dessa Paul Brikis Industry Lead Dessa

Innovative Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join discussions on:

  • The most innovative technologies that are enabling a digital insurance platform and experience
  • Explore the line between human and machine-driven communications

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

16:30
Deploy Data Analytics to Gain a Strategic Advantage
  • Achieve a competitive advantage by elevating analytics from the tactical to the strategic
  • Maximize results by adopting a top-down, not bottom-up, performance management-based data strategy
  • Identify the symptoms of data analytics not aligned with business objectives, and learn how to realign them

Xby2 Zahid Ansari BI and Analytics Architect Xby2

Don’t Go It Alone – Partnering with InsureTechs for Efficient and Effective Claims Handling
  • Delivery of elegant, meaningful and effective digital experiences
  • Methods to eradicate the mundane and repetitive from claims handling job functions, enabling focus on high value, customer centric tasks
  • Approaches to transform theclaims experience using AI, machine learning and structured data

Metromile Enterprise Solutions Ben Dailey Vice President, Sales Metromile Enterprise Solutions

Automate What Matters to Create Winning Customer Experiences
  • Discover how new technologies are creating an unprecedented volume of different opportunities for automating the distribution chain
  • Learn how to deliver significant ROI from automation by focusing on underserved and critical customer outcomes

Argo Group Nicholas Sharma Director, Product Argo Group

16:50
Panel Discussion & Joint Q&A

Arch Re John Willemsen Managing Director - Head of Insurance Programs Arch Re

Xby2 Zahid Ansari BI and Analytics Architect Xby2

Moderator: Novarica Chuck Gomez Vice President Research & Consulting Novarica

Panel Discussion & Joint Q&A

Blue Cross Blue Shield of Michigan Jac J. Amerell Vice President and Enterprise Controller Blue Cross Blue Shield of Michigan

Dessa Paul Brikis Industry Lead Dessa

Metromile Enterprise Solutions Ben Dailey Vice President, Sales Metromile Enterprise Solutions

Slice Labs Andy Clapson Lead, Data Science Slice Labs

Moderator: Stephen Applebaum Principal Insurance Solutions Group

Panel Discussion & Joint Q&A

Hippo Aviad Pinkovezky Chief Product Officer Hippo Insurance

Argo Group Nicholas Sharma Director, Product Argo Group

SPR Pat Ryan Chief Architect SPR

HyperScience James Simonian VP Customer Success HyperScience

Moderator: N7 Momentum Nicolette de Guia Principal N7 Momentum

17:20
Drinks Reception
Sponsored by Deloitte – Exhibition Floor

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Day Two

8:00
Registration Opens & Morning Coffee
8:00
By Invitation only VIP Breakfast at the See Room
Sponsored by Element AI
9:00
Practical Live-Solve Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by three industry experts, this is your chance to voice your challenges and leave with practical solutions.

Every session will bring together a group of insurance, tech and innovation leaders to deep dive into a particular topic (specified below).

These sessions are the best opportunity to interact, debate and share experiences with your peers and make sure you get results.

Each session will run as:

9.00 – Present the Problem

9.15 – Live Solve

10.15 – Share Solutions

Personalization: Walk the Line Between Creepy & Useful
Get Agile to Effectively Adopt Innovation
The New Era: Foster Collaboration Between Claims & Underwriting

The modern customer lives in a world of shared data and insight, but just how much are they willing to open up to their insurance carrier?

This workshop will explore:

  • The fine line between insight and privacy
  • The balance between human interaction and automation
  • Uncover solutions to effectively take advantage of customer profiling whilst delivering value to your customer
  • Understanding why privacy management is a growing imperative that cannot be ignored

Chair: Stephen Applebaum Principal Insurance Solutions Group

In the fast-paced, fail-often environment of innovation, to successfully bring innovative ideas into reality companies must cultivate agile mindsets and processes.

This workshop will explore:

  • Live build strategies to embed “agility” in your organization
  • Cross-functional collaboration, flexible thinking and encourage innovation at every step
  • How to create a culture of forward-thinking, can-do innovation to take full advantage of opportunities
  • Adopting appropriate strategies that set your management team up, not only to cope, but to flourish and deliver ROI on innovation ambitions

Chair: The Jacobson Group Margaret Resce Milkint Managing Partner The Jacobson Group

The two sides of the house: underwriting and claims. As analytics and data have become a common and major driver across organizations, there have been more opportunities for claims and underwriting working together.

This workshop will explore:

  • Identifying the biggest opportunities for collaboration
  • How common cost data can improve workflow and information exchange
  • Uncovering tools to maximize the impact for both teams

Chair: rethought_insurance Nick Lamparelli Chief Underwriting Officer reThought Insurance; Partner Insurance Nerds

10:30
Morning Coffee Break & Networking at the Exhibition Hall
Plenary: Maximize Impact: Fuel the AI and Analytics Engine with Data
11:15
Maximize The Truly Transformative Element: Data
  • Get to grips with the new types and sources of data creating unrecognized opportunities, rather than always focusing on the latest cutting-edge tech
  • Drastically increase your granular understanding of your customers by integrating more data (including different types) with legacy sources
  • Focus on the data! Advanced models work best when supplied with the richest possible data sets

USAA Will Dubyak Vice President, Analytics for Product Development and Innovation USAA

11:35
Unleashe the Value of Your Enterprise Data

Insurance companies have pots of gold buried deep within their applications and data repositories. But all struggle with harvesting, organizing, and rendering that rich data for Analytics and AI.

  • Tap into teaming models that leverage the best of business, data science, technology, and data talent
  • Utilize Data Cartridges, a blueprint for organizing data and explore the layman’s guide to funding and executing on your data-driven use cases
  • Visualize AI in action: Tangible AI-enabled use cases that leverage data to enrich the customer, agent, and adjuster experience, including a real-life demo of Data -> Analytics -> AI in action

Deloitte Consulting LLP Tami Frankenfield Director InsureSenseTM Solution Lead Deloitte Consulting

Deloitte Consulting LLP Sathish Marimuthu Specialist Leader, InsureSenseTM Solution Architect Deloitte Consulting

11:55
Deploy Existing Data to Maximize Value
  • Overcome the hurdles presented by data challenges, traditional norms of customer engagement, operations and business models in the warranty industry
  • Effectively utilize AI to make data meaningful and actionable for all stakeholders across the value chain
  • Case study of how AI and RPA provide a framework to provide personalized, operationally-dynamic and scalable value-based insurance solutions

An AmTrust Financial Company Aleem Lakhani Executive Vice President, Specialty Risk, AmTrust North America An AmTrust Financial Company

12:15
Panel Discussion & Joint Q&A

USAA Will Dubyak Vice President, Analytics for Product Development and Innovation USAA

Deloitte Consulting LLP Tami Frankenfield Director InsureSenseTM Solution Lead Deloitte Consulting

An AmTrust Financial Company Aleem Lakhani Executive Vice President, Specialty Risk, AmTrust North America An AmTrust Financial Company

Google Cloud Scott Simony Head of Google Cloud Sales Google Cloud

12:45
Networking Lunch
at Great Street Sponsored by Opera
Plenary: Maximize Impact: Fuel the AI and Analytics Engine with Data
13:45
Live Polling: Keep Safe with Future-Proofed Data Security Strategies

Let’s benchmark across the group and get real-time statistics, to dive into real challenges, opportunities and strategies the audience are focused on. We’ll be using live polling software Slido to understand:

  • Where are the biggest risks to insurance carriers with the data security currently, and where will this change in the future?
  • Prioritizing the most important considerations for your data security strategy
13:50
Get Out From Under The Tyranny Of Data And Dangers Of Algorithmic Biases
  • Digitization has created a toxic combination of digital exhaust and behavior manipulation
  • Explore the importance of safeguards on how data is being used when we have placed our trust in data
  • How to avoid creating a permanent class of ‘Haves’ and ‘Have-Nots’ and enabling a social contact around the efficacy of data

Swiss Re Jerry Gupta Senior Vice President, Digital Catalyst Swiss Re

14:10
The Missing Link for Analytics: Data from Complex Unstructured Documents
  • State of the industry: The traditional insurance provider vs. the disruptive digital enterprise
  • Dark data is the missing link: How insurance companies can accelerate digital transformation be leveraging unstructured data
  • Case studies: How global insurance companies are leveraging unstructured date to: automate claims processing, reduce underwriting risk and improve customer on-boarding experience

ADLIB Scott Mackey SVP, Customer Experience ADLIB

14:30
Enable AI And Business Analytics With a Centralized Data Foundation
  • Justify funding requests and project scope using the values of a centralized data foundation and business use case prioritization
  • Design principles, modeling techniques and testing strategies required to execute such a project
  • Ongoing data quality monitoring, data governance processes and the tools and technology stacks needed to access the data in the foundation

American Family Insurance Mingju Sun Director of Data Science Engineering American Family Insurance

14:50
Panel Discussion & Joint Q&A

Swiss Re Jerry Gupta Senior Vice President, Digital Catalyst Swiss Re

ADLIB Scott Mackey SVP, Customer Experience ADLIB

American Family Insurance Mingju Sun Director of Data Science Engineering American Family Insurance

15:20
Closing Remarks

Chair: Stephen Applebaum Principal Insurance Solutions Group

15:45
End of Conference

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