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An Unparalleled Strategic Agenda for 2020

Day 1, Wednesday May 27th

Realign Insurance Strategy
09:00am - 10:00am EST
Lead Through the New Normal: The Transformation of Insurance Leadership
  • Join a fireside chat with the C-Suite to uncover what is top of mind for executives
  • Unpack the most critical priorities for insurance leaders to inform your immediate strategy
  • Define how decision-making has changed given current circumstances and how it will adapt in the future

9:00 - 9:15am: Fireside Chat: Jane Possell, SVP & Chief Information Officer, CNA Insurance

9:15 – 9:30am: Presentation: Ryohei Fujimaki, Ph.D., Chief Executive Officer & Founder, dotData

9:30 – 9:45am: Fireside Chat: Greg Tacchetti, Chief Information and Strategy Officer, State Auto

9:45 – 10.00am: Q&A with speakers: Jane Possell, SVP & Chief Information Officer, CNA Insurance, Ryohei Fujimaki, Ph.D.,  Chief Executive Officer & Founder, dotData, Greg Tacchetti, Chief Information and Strategy Officer, State Auto

10:00am - 11:00am EST
The Current and Anticipated Impact of COVID-19 on Insurance
  • Explore the major trends emerging in the immediate wake of COVID-19, including the human and business impact on insurance carriers
  • Predictions for the long-term trajectory for the industry, from risk and customers to products and processes
  • Identify temporary and permanent changes in this foundational industry makeover to begin long term planning

10.00 – 10.15am: Fireside Chat: Scott Steele, Chief Marketing Officer, Church Mutual

10.15am – 11.00am: Live Panel Discussion: Scott Steele, Chief Marketing Officer, Church Mutual, Andy Mudra, Vice President, Amica Life, Jeff Merkel, Co-founder, Ladder Life, Christine Willard, VP, Customer Service, American Modern, A Munich Re Company

11:00am - 12:00pm EST
COVID-19 Transformation: Empathy is More Important Than Ever Before
  • Highlight the core changes required to enable seamless remote working, from culture to tech
  • Prioritize COVID-19 customer pain points to enable carriers to meet customer expectations in this time of disruption
  • Build the bedrock of digital transformation to support ongoing agility

11:00 – 11:15am: Presentation: Amandah Greiling, SVP and Head of Underwriting Support & Service, Zurich North America

11:15 – 11:30am: Presentation: Phil Gordon, CEO & Founder, Prompt.io

11:30 – 11:45am: Presentation: Thomas Sowinski, AVP Business Applications, Berkshire Hathaway

11:45 – 12.00pm: Q&A with speakers:  Amandah Greiling, SVP and Head of Underwriting Support & Service, Zurich North America, Phil Gordon, CEO & Founder, Prompt.io, Thomas Sowinski, AVP Business Applications, Berkshire Hathaway

12:00pm - 1:00pm EST
Reimagine the Future of Insurance
  • Explore the potential of innovative tech in combining AI, automation, IoT and more across insurance products and services
  • Risk does not look the same: The data, tools and strategies that will inform the development of new products
  • What do customers want now? How to be the partner your customers need by anticipating and understanding their reality

12:00 – 12:15pm: Fireside Chat: Amy T. Shore, EVP, Chief Customer Officer, Nationwide

12:15 – 1:00pm: Live Panel Discussion: David Hughes, CEO, Mulberry Risk Limited, Amy T. Shore, EVP, Chief Customer Officer, Nationwide, Justin Gress Director of Strategic Operations, AXA, Sanjay Nagahama, Digital Innovation Lead, Tokio Marine

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Day 2, Thursday May 28th

Realize the Potential of the Future
09:00am - 10:00am EST
Shape the Reality of Remote Working
  • Remote working is the new standard across the industry, but how can you ensure morale and motivation remain high amongst employees?
  • Tools to maximize efficiency utilizing the best of tech, digital comms and management
  • How to maintain full speed without decimating the bottom line to boost profitability

9:00 – 9:15am:  Fireside Chat: David T. Vanalek, Claims Chief Operating Officer, Markel

9:15– 10:00am: Live Panel Discussion: Jen Daniel, VP Premier Technology Partnerships, Aflac, Lori Pon, Director, Claims Transformation and Claim Contact Center, The Auto Club Group, Jason W. Gross, VP Innovation, EMC Insurance, Mark Moccia, VP & Senior Director, Global Finance Technology, Liberty Mutual

10:00am - 11:00am EST
Steer the Ship Through Change with Data
  • Today’s high-stakes environment requires timely and accurate data more than ever to track trends
  • Discover how data and AI can transform and improve the agent and CX, drive increased productivity and improved customer and agent retention
  • Hear how data-driven decision making is helping to respond to COVID-19 among so much disruption

10:00 – 10:15am:  Mano Mannoochahr, SVP & Chief Data and Analytics Officer, Travelers

10:15 – 10:30 am:  Jim Wray, Technical Leader, Business Applications, Microsoft , Luke Mansour Sr, Senior Manager, Sales Technology, AFLAC

10:30- 11:00am: Live Panel Discussion:  Jim Tyo, Chief Data Officer, Nationwide, Mano Mannoochahr, SVP & Chief Data and Analytics Officer, Travelers,  Jim Wray, Technical Leader, Business Applications, Microsoft

11:00am - 12:00pm EST
Accelerate Critical Tech Adoption
  • The tools to ensure successful implementation to roll out critical tech
  • How to upscale partnerships to rapidly integrate capability
  • Develop agility and flexibility to meet future needs as they emerge

11:00 – 11:15am:  Presentation: Arthur Borden, VP Business Process and Technology Underwriting Services, CNA Insurance

11:15 – 11:30am: Presentation: John Almasan, AVP, Head of the Actuarial Advanced Analytics, Nationwide 

11:30– 12:00pm: Q&A with speakers: Arthur Borden, VP Business Process and Technology Underwriting Services, CNA Insurance, John Almasan, AVP, Head of the Actuarial Advanced Analytics, Nationwide, Tom Warden, SVP Chief Data and Analytics Officer, EMPLOYERS

12:00pm - 1:00pm EST
The Digital Future of Insurance
  • Placing company-wide focus on the strategic priority for all insurance carriers: digital technology
  • Continuing technology implementation and development to meet long-term business needs
  • Keep up with rapidly expanding customer expectations by matching pace with digital transformation

12:00 – 12:15pm: Fireside Chat: Richard McCathron, Chief Insurance Officer, Hippo

12:15 – 1:00pm: Live Panel Discussion: Richard McCathron, Chief Insurance Officer, Hippo, Jim Albert, Chairman, Neptune Flood, Peggy Klingel, Director Startup Engagement, Allstate, Don Jones, Head of Claims, Mass Mutual

10:30 - 11:00
Data and Analytics

  • Connect customer data: Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement
  • Learn how to deploy analytics with IoT data to proactively enable reduction of risk enable a two-way dialogue between carrier and customer
  • Get to know your customers in more detail than ever before: Use data and analytics and create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately
  • Why are new data sources important? Use data to identify important trends, new areas for analysis, emerging opportunities and risks
  • Learn how integrating telematics data can help you to accurately estimate damages, speed the claims process and reduce fraud
Innovative Tech

  • Disruptive technologies: Implement digital claims and enable better claims processing. Drive innovation and deliver strategic value
  • The future of claims processing: Learn how to combine technology to maximize claims efficiency
  • From insights to intelligence: Deploy AI to maximize user experience of products
  • Getting up to speed: Learn how innovative tech such as blockchain and IoT can help with new policies and risks such as cyber
  • A touchless future: Redefine the blend of human and technology customer services and find optimal efficiency
From Buzz Word to Breakthrough
10:30 - 11:00
AI Foundation

From detect and repair to predict and prevent: Discover the true value of AI and how to set up a foundation to maximize impact

10:30 - 11:00
IoT Partnerships

IoT as a strategic component for carriers: Learn how to partner with companies to provide improved or new cross-industry products and services that harness IoT technologies and the new ecosystem

10:30 - 11:00
Automation

Quick and Easy: Use automation to quickly simplify key processes, achieve higher efficiencies and streamline operational costs