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40+ Innovators Insurance Leaders and Visionaries Take the Stage


Will Dubyak

Will Dubyak Innovation and Analytics Expert

VP Analytics for Product Development and Innovation, USAA

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Glenn Fung

Glenn Fung Senior Researcher

Chief Research Scientist, AI & Machine Learning Research Director, American Family Insurance

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Scott Simony

Scott Simony

Head of Google Cloud Sales, Google

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Thomas Sheffield

Thomas Sheffield Claims Specialist

SVP and Head of Specialty Claims, QBE

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Paul Barone

Paul Barone

Chief Actuary – Global Insurance Claims, XL Catlin, a division of AXA XL

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Laurie Pierman

Laurie Pierman Claims Specialist

Vice President, Claim Operations, Amerisure Insurance

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Lee Ng

Lee Ng Innovation Lead

Vice President, Innovation, Travelers

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Aleem Lakhani

Aleem Lakhani Risk Specialist

Executive Vice President, Specialty Risk, AmTrust North America, An AmTrust Financial Company

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Duane F. Perkins

Duane F. Perkins Claims Specialist

Global Head of Claims Excellence, Zurich Insurance

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Eugene Wen

Eugene Wen AI Thought Leader

VP of Group Advanced Analytics, Manulife

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Mingju Sun

Mingju Sun Data Science Lead

Director of Data Science Engineering, American Family Insurance

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Michiko Kurahashi Ph.D.

Michiko Kurahashi Ph.D. Marketing Specialist

Chief Marketing Officer, AXIS Capital

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Jac J. Amerell

Jac J. Amerell Financial Analyst

Vice President and Enterprise Controller, Blue Cross Blue Shield of Michigan

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Ben Dailey

Ben Dailey Sales Specialist

Vice President, Sales, Metromile Enterprise Solutions

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Jerry Gupta

Jerry Gupta Analytics Lead

SVP, Digital Analyst Catalyst, SwissRe

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Mike Gulla

Mike Gulla Underwriting Expert

Senior Director of Underwriting, Hippo Insurance

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John Willemsen

John Willemsen Insurance Lead

Managing Director-Head of Insurance Programs, Arch Re

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Nicholas Sharma

Nicholas Sharma Product Innovator

Director. Product, Argo Group

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Ted Stuckey

Ted Stuckey Innovation Expert

Managing Director, QBE Ventures, QBE

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Aviad Pinkovezky

Aviad Pinkovezky Product Champion

Chief Product Officer, Hippo Insurance

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Bilal Parviz

Bilal Parviz Product Innovator

Vice President of Product Development, Arch MI

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Sean Christie

Sean Christie Tech Expert

Chief Information Officer, VP Information services, Gore Mutual Insurance

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Charles Dugas

Charles Dugas Strategist

Head of Insurance, Element AI

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Ryohei Fujimaki, Ph.D.

Ryohei Fujimaki, Ph.D. Data Expert

CEO & Founder, dotData

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Neal Silbert

Neal Silbert Data Specialist

General Manager Insurance, DataRobot

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Zahid Ansari

Zahid Ansari Business Intelligence

BI and Analytics Architect, Xby2

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Paul Brikis

Paul Brikis AI and Innovation Specialist

Industry Lead, Dessa

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Vincent Venturella

Vincent Venturella Product Expert

Product Line Manager - Insurance Solutions, Wolters Kluwer ELM Solutions

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Matthew Stull

Matthew Stull Analytics

Senior Manager of Analytics Solutions, Insurance, LexisNexis Risk Solutions

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Adam Tashman, PhD.

Adam Tashman, PhD. Data Expert

Vice President, Head of Data Science, {Carpe Data

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Scott Kurland

Scott Kurland

Managing Director and Global Head of Product Marketing, SS&C Technologies

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Pat Ryan

Pat Ryan

Chief Architect, SPR

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Franek Gajdeczka

Franek Gajdeczka

Senior Program Manager, Persistent

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Nicholas Lamparelli

Nicholas Lamparelli Influencer

Chief Underwriting Officer of MGA, reThought Insurance;
& Partner, Insurance Nerds

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Stephen Applebaum – Chairman

Stephen Applebaum – Chairman Industry Influencer

Managing Partner, Insurance Solutions Group

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Nicolette de Guia

Nicolette de Guia Customer and Innovation Expert

Principal, N7 Momentum

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Chuck Gomez

Chuck Gomez Influencer

Vice President Research & Consulting, Novarica

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Margaret Resce Milkint

Margaret Resce Milkint Influencer

Managing Partner, The Jacobson Group

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Ashish Nangla

Ashish Nangla

Senior Director Software, Synechron

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Scott Mackey

Scott Mackey

SVP, Customer Experience, ADLIB

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Tami Frankenfield

Tami Frankenfield

Director InsureSenseTM Solution Lead, Deloitte Consulting

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Sathish Marimuthu

Sathish Marimuthu

Specialist Leader, InsureSenseTM Solution Architect, Deloitte Consulting

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Andy Clapson

Andy Clapson

Lead, Data Science, Slice Labs

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James Simonian

James Simonian

VP Customer Success, HyperScience

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Eugene Wen

VP of Group Advanced Analytics
Manulife

Take a look at our recent bitesize Q&A with Manulife

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Why do you feel Insurance AI and Analytics USA is an important event?

AI and Analytics work in the insurance industry are experiencing substantial changes following the rapid development in the AI technologies. This conference brings practitioners and leading experts together to exchange ideas and learn from each other. We can directly apply what we learned to our work “at home”.

What are the top three trends and challenges facing insurance carriers today?

  1. Become customer-centric service providers
  2. Digitization
  3. Legacy system and business process innovation

What strategy do you employ to prioritize new tech innovations?

First, to assess potential value it could bring to business. Second, to assess feasibility to implement and integrate into the enterprise system and thirdly, to consider the cost

What technologies are you investing in and innovation strategies are you prioritizing in 2019?

We are investing in NLP to better understand customers

Is the American insurance industry on the brink of significant disruption?

Yes, with innovative new players entering the industry and the traditional players trying to catch up, the industry is going to experience a significant change.

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Laurie Pierman

Vice President, Claim Operations
Amerisure Insurance

Take a look at our recent bitesize Q&A with Amerisure Insurance

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Why do you feel Insurance AI and Analytics USA is an important event?

There is a tremendous amount of information out there regarding AI and Analytics in the insurance industry - I am amazed by the number of vendors in this space that I hear from on a daily basis. This conference helps cut through some of the noise and allows for a more focused and comprehensive conversation.

Does your organization have a dedicated strategy to exploring future products, technologies and opportunities?

Technology, as well as data and analytics, are key components of our corporate strategy, and leveraging that technology to improve the customer experience is a focus at all levels of the organization. We’re using digital exploration and innovation to foster our continued growth and success in the industry.

What are the major challenges your organization faces in implementing innovation?

The same as many other organizations: limited time and resources. There is a tremendous amount of opportunity available in the AI and Analytics space, so identifying which opportunities should be pursued with the resources available is the biggest challenge. This is where ROI becomes important, as it’s being calculated much more aggressively today than in the past. Inevitably, opportunities that have a clear ROI are the ones we’re focusing our energy on.

What strategy do you employ to prioritize new tech innovations?

We are doing much more in the way of Proof of Concepts and/or Pilots. Previously, we would fully launch these types of initiatives once we made the decision to move forward. Now, we have pivoted in our approach to doing smaller-scale experimentation, identifying those priorities that can be rolled out to the larger audience.

Tell us a bit about your session and who it would be most valuable to?

Over the last year, Amerisure has evolved its approach to InsureTech opportunities. These are no longer being viewed as IT projects, but rather organizational initiatives. The partnership between the Business and IT in identifying and implementing solutions is key. My session will focus on the idea that the most seamless, successful integrations of technology are a collaborative effort between technology experts, business leaders and end users. This collaboration starts from the earliest stages of research and continues beyond the launch date.

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Margaret Resce Milkint

Managing Partner
The Jacobson Group

Take a look at our recent bitesize Q&A with The Jacobson Group

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Why do you feel Insurance AI and Analytics USA is an important event?

This event is the face of the insurance industry today. Artificial intelligence and analytics both impact the pace of technology, modernization, recruitment and retention. They also permeate every organization and propel the insurance industry forward.

What are the top three trends and challenges facing insurance carriers today?

The top three trends are modernization (or transformation), the talent shortage and human skills.

What are the major challenges your organization faces in implementing innovation?

The main challenge for the industry is a lack of available talent. Insurtech and out-of-industry talent are viable and necessary solutions for the future of the insurance workforce.

Is the American insurance industry on the brink of significant disruption?

Absolutely. Transformation and innovation lead the way in corporate strategy and national initiatives. Changes are being implemented at a record-breaking pace.

Tell us a bit about your session and who it would be most valuable to

The session I moderate will resonate with leaders driving transformation, seeking fresh perspectives and future best practices. Through the use of data analytics and cognitive and AI technologies, as well as customer-driven product design, leaders can reach and interact with their customer base more effectively.

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Thomas Sheffield

SVP and Head of Specialty Claims
QBE

Take a look at our recent bitesize Q&A with QBE

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Why do you feel Insurance AI and Analytics USA is an important event?

Industry professionals are increasingly leveraging (and being leveraged through) the quickly evolving topic of Artificial Intelligence and its impact in the delivery of analytics and insights. As leaders and professionals, we must sharpen our tools and continue the dialogue about how the impact of this change and the opportunities it presents.

What are the top three trends and challenges facing insurance carriers today?

Introduction of significant capital into the funding model for insurance companies, significant change in geopolitical risk structures and regulatory/statutory schemes, accelerating disruptive innovation in virtually every component of the historical insurance relationship.

Is the American insurance industry on the brink of significant disruption?

No. It is not on the brink. It is already past the brink. The question is not whether we are on the brink or not, but rather, “what does that mean for us as an industry and where do we go from here?”. Without doubt, there has never been greater pressure on insurance companies, intermediaries and risk professionals. We see that in the consolidation of companies, the pressure on developing appropriate pricing for the risks taken by insurers and the value added by intermediaries. There are (and will continue to be) a series of disruptions within our industry, just like virtually every other industry. It is undeniable and inescapable. What we have to realize is that it carries with it enormous opportunities to develop new ways of bringing useful solutions and sharing risk with policyholders in ways that we haven’t done before.

Tell us a bit about your session and who it would be most valuable to?

Our session will be about how analytics and the use of technology (notably the use of artificial intelligence) is increasingly impacting the service delivery model for claims. Indeed, because Insurance (at its core) is the delivery of an integrated service through a claims response, it is the innovation and pace of change in this part of the insurance equation that is of the highest urgency within our organizations. While claims and analytics professionals will certainly find the session valuable, it is a discussion for any insurance professional who wants to learn more about the use of analytics in the claims environment.

Does your organization have a permanent team dedicated to exploring future products, technologies and opportunities for insurance? Or who within your organization is leading or has the responsibility for the initiatives looking into future developments?

We do. Based primarily in Sun Prairie, Wisconsin, QBE has built an Innovation Lab, where colleagues work to develop a variety of new tools and opportunities for the benefit of our clients and customers. My colleague, Ted Stuckey, who is also speaking at the event, leads QBE’s efforts to identify, cultivate and build innovative capabilities to allow us to meet those commitments and deliver better products and services in a very competitive marketplace.

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Chuck Gomez

Vice President Research & Consulting
Novarica

Take a look at our recent bitesize Q&A with Novarica

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Why do you feel Insurance AI and Analytics USA is an important event?

AI and Analytics USA is an important event due to the opportunity it provides to bring together industry professionals to talk and network around the topic of AI and Analytics is helpful to share ideas, listen to lessons learned, and identify potential new solutions to solve current problems. Each year, the topic of AI gets more interesting as emerging technology evolves and adoption rates go up, indicating that more can be accomplished with progress. While the subject on analytics has been around insurers for a while and we’re seeing evidence in the fruitfulness of analytics across the enterprise, there’s still a lot to learn about analytics centered around underwriting, claims, and customer service.

Is the American insurance industry on the brink of significant disruption?

The insurance industry has made some substantial investments in technology over the past 5 years and in some segments, and within some elements of carriers, there has been disruption to some extent but not to the point of having an industry-wide impact – yet. The ability to underwrite policies through straight-through-processing business rules, data services, and predictive models has impacted some carriers’ bottom lines; the advent of the agent and policyholder portals have made communicating with key stakeholders efficient and convenient; and web services in general have increased the ability for insurance systems to communicate with 3rd parties to provides seamless services, as in claims processing. However, it is conferences like the AI and Analytics event that helps to further progress every year by bringing great thinkers and inquiring minds together.

Tell us a bit about your session and who it would be most valuable to?

The underwriting track is geared toward hearing about the state of where AI and Analytics are making their biggest impact during the underwriting process. Data services and big data continue to have an impact over optimizing and speeding the underwriting processes but can be a challenge for underwriters in determining the right solution from a plethora of options that carriers have to choose from today. Having the opportunity to hear real business cases and then asking questions that will provide meaningful impact to your organization is a valuable asset to the underwriting track.

Does your organization have a permanent team dedicated to exploring future products, technologies and opportunities for insurance? Or, who within your organization is leading or has the responsibility for the initiatives looking into future developments?

Novarica publishes a profile report of 150 InsureTechs each year.  We organize the InsureTechs in 4 meaningful categories – analytics, digital/automated solutions, carriers offering new solution through digital means, and distributor type of companies.  The report provides objective profiles of each company and can be accessed here at https://novarica.com/insuretech-for-insurers-150-startup-profiles/

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