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Change the Future of Insurance

Create personalized products. Deliver service-enabled claims. Provide value-add customer services.

Day One: 16th April


%%TIME%%
SESSION ONE: OPENING KEYNOTES
%%TIME%%
PRESENTATION: Picture Our Future Role as Insurers in Brave, New Auto Ecosystems

Insurance is no longer a single policy, transactional sale. Explore the potential to contribute and maximize an ecosystem that builds stronger, long-term relationship with customers based on risk and reward.

  • Embed ourselves as trusted brands in customers’ lives - offer more than simply insurance beyond to safety, security and guidance within a ‘connected’ world
  • Collaborate with OEMs and define a new ecosystem with expansive data capture, customised products and policies and AV and shared mobility opportunities
  • Define new business models in personal and commercial Auto insurance that reflect the shift away from car ownership and embracing shared mobility as the future
%%TIME%%
PRESENTATION: Become the Future of Insurance: Digitize the Auto Operating Model

Digitization and automation are already freeing-up human expertise across the auto line. Learn from forward thinking carriers and map out next steps:

  • Utilize A.I. to provide quotes based on quickly accessible data (e.g. VIN), handle claims and provide detailed insurance policies, providing better customer experience and saving on labor costs
  • Enhance telematics offerings, with app or in-car devices to monitor driver performance and behaviors, and explore what the move towards ADAS and AV means for auto insurance
  • Get the tips and tricks to ensure successful tech implementation, from those that have been there and done it
%%TIME%%
PRESENTATION: The OEMs are Here to Stay: Forge New Partnerships and Acquire New Data or Risk Losing Customers

OEMs entering the insurance space and we must respond. Valuable data is becoming available, and new insurance business models are under way – but we must act now to secure our relevance in a constantly evolving ecosystem.

  • Access comprehensive, relevant data sets that will unlock new products and business models
  • Retain brand, reputation and customer relationships as automaker brands continue their foray into insurance
  • Balance short-term arrangements with long-term partnership strategy as a new ecosystem emerges
%%TIME%%
PRESENTATION: How Crash & Incident Insight is Revolutionizing Auto

Uncover the latest methodologies of collecting crash site data including vibration, image, sound metrics and more. Receive an objective appraisal of expense and complexity of such technologies and their integration in the claims function. 

  • Safety first- strategies to install much needed trust between the carrier and the customer
  • Explore how technology for detecting collisions (monitoring both acceleration and vibration signatures), can identify incidents accurately to increase efficiency
  • Provide support to the driver quickly, improving duty of care responsibilities
  • integrate claimstech into existing processes to remain in tune with competitors and offer speedy, accurate claims
%%TIME%%
Morning Refreshments & Networking Break
%%TIME%%
SESSION TWO: Strategy & Innovation: Prioritize and Implement Innovation Plans
%%TIME%%
PRESENTATION: Identify ‘Quick Win’ Innovations to Speed Ahead of Your Competition

Traditionally carriers work to 3-year plans, but this is too slow. Identify how to pounce on technological opportunities to speed up innovation plans

  • Enhance understanding of the vendor ecosystem and emerging technologies. Discover the leading insurtechs delivering disruptive AI, analytics, automation and claimstech solutions and apply the ‘right’ fit to your organization
  • Expand innovation to enable significant rapid change, from upscaling successful pilots to identifying the small things with huge consequences
  • Install a trickle-down innovation focus, sharing small wins internally to amplify impact, and embed a solution-driven attitude in employees
%%TIME%%
PRESENTATION: Kick Legacy to the Curb: Become a Modern Organization Capable of Speed, Accuracy and Quality of Service

New technologies are being built on top of, or alongside antiquated legacy systems. Unearth how to balance these two opposing forces, and maximize the speed and accuracy of service 

  • Optimize insurance operations through cloud-based, all-in-one solutions that supports the P&C insurance lifecycle
  • Overcome antiquated operating models by collaborating across departments, technology, claims, innovation, IT and senior management leadership teams
  • Modernize systems that support key processes such as claims and policy administration whilst maintaining profitability and operational performance
%%TIME%%
PRESENTATION: Deepen Relationships with Tech - Buy vs Build and How to Transform Your Capability

To meet customer demands of the future, carriers must provide an exceptional experience for both agents and end users. Integrating expertise from across industries is critical and effectively working with tech partners will set the winners apart

  • Prioritize tech investment by where tech has the potential to turbocharge progress on mission critical tasks
  • Achieve speed to market and speed to value for new tech projects to ensure market differentiation
  • Focus on the partnerships that have proven to be speedy and economical such as startups using AI to review policy language and virtual claims estimates
%%TIME%%
PANEL DISCUSSION: Do We Really Know What Customers Want?

As part of a panel debate between carriers and research leaders, learn the latest insights on customer opinion, demand and expectation including how customers select providers, what they want in their policy, and why they stay with a carrier long-term. 

  • What do customers want from their insurance provider, their vehicle and their auto service providers? Uncover what is truly important, from safety to transparency
  • Fully understand the importance of trust in a customer-carrier relationship and where this matters most, such as data protection to personalized pricing
  • Unlock the secret to customer loyalty and advocacy in an age of brand fanaticism: who will be the first carrier to build a cult following like Apple or Amazon?
%%TIME%%
Lunch & Networking Break

Over lunch, join a ‘101’ roundtable. Grab this opportunity to map out first steps, whether that involves technology integration, product launch or cultural change.

ROUNDTABLE 1: Launching driver experience apps

ROUNDTABLE 2: Opening Carrier-OEM relations

ROUNDTABLE 3: Deciphering claimstech and integration challenges

ROUNDTABLE 4: Installing a ‘can do’ innovative culture across organization

%%TIME%%
AUTO PRODUCT EXCELLENCE: Develop Efficient, Innovative Auto Products
%%TIME%%
PRESENTATION: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view
%%TIME%%
PRESENTATION: Broaden Product Horizons and Expertise with Internal and External Collaboration
  • Successfully link product teams with claims, innovation and senior management to embed a full customer understanding in product development workstreams
  • Use third parties to fill in product gaps that customers simply expect and that you cannot deliver independently; AI, telematics, IoT, automation
%%TIME%%
PANEL DISCUSSION: Compare Mobile Versus Telematics Versus Connected Car

What makes business sense? Balance financial returns with customer choice when promoting one solution over another

%%TIME%%
Afternoon Refreshments & Networking Break
%%TIME%%
AUTO PRODUCT EXPERIENCES: Provide Unparalleled Customer Experience
%%TIME%%
PRESENTATION: How to Become a Product-Driven, Customer-Centric Organization
  • Provide ‘customization’ as the ultimate customer demand: products that match customer lifestyle and preferences - driver behavior apps, in-car devices (short and long term) and fully connected car set-up
  • Combine quality products with ease of access by aligning product development teams with innovation and external parties
  • Communicate your product clearly to customers and ensure long-term retention with engaging material
%%TIME%%
PRESENTATION: Balance Product Innovation with Customer Service & Experience: User-Friendly Mobile Apps
  • Go beyond the pricing of motor insurance or the scoring of journeys and take a more customer- centred approach, engaging the customer in their data and creating a more rewarding experience
  • Record and score driver behaviour throughout the policy year, providing meaningful feedback to the customer and the company
  • Add extra benefits and incentives to ensure customer experience remains high; weekly treats for good drivers, such as free pizzas and music downloads
%%TIME%%
PERSONAL LINES SPOTLIGHT SESSION
PANEL DEBATE: How Will Driverless Cars Shake Up Personal Auto Insurance?
  • Forbes has estimated premiums could be reduced by as much as 75% once AV take hold. Discover what this will mean for insurance products
  • Where will the risk sit? as drivers become less responsible, how can carriers refocus personal insurance in the new age of driving?
  • Make use of increasing volumes of data to build sustainable and attractive policies, to remain ahead of competitors
%%TIME%%
Chairperson’s Closing Remarks & End of Day One Conference Sessions
%%TIME%%
Drinks Reception & Networking
%%TIME%%
AUTO CLAIMS EFFICIENCY: Achieve Fast & Accurate Auto Claims
%%TIME%%
PRESENTATION: Deliver Seamless, Efficient Auto Claims – Move Along the Spectrum of Increased Automation
  • Explore the evolution of the automation landscape from workflow to cognitive automation and unlock opportunities to relieve pressure on claims adjusters
  • Determine how robotic process automation (RPA) and AI can bust silos and boost fraud prevention
  • Enable employees to make quick decisions and refocus their time and energy on complex problem solving
%%TIME%%
PRESENTATION: Rapidly Resolve Claims with Nothing More Than A Smartphone
  • Speed up the claim processes through mobile apps into a matter of hours and completely change the consumers’ perspective on insurance
  • Utilize real-time video appraisals through a phone camera to show the damage to their car, reducing claims turnaround drastically and give transparency and control to customers
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
%%TIME%%
PANEL DISCUSSION: Drive Agile and Efficient Innovation Throughout the Claims Organization

From FNOL to claims payment, devise how to embed new technologies to optimize resources and operate at full speed. Successfully navigate digital transformation by connecting technology and culture

%%TIME%%
Afternoon Refreshments & Networking Break
%%TIME%%
AUTO CLAIMS EXPERIENCES: Win Customer Loyalty with Seamless, Transparent Claims
%%TIME%%
PRESENTATION: Create Excellent Customer Experiences from FNOL Onwards Despite Significant Tech Integration
  • Use analytics to automatically segment claims by complexity and reduce the amount of effort required of agents and customers during intake
  • Strategize claims handling; reduce loss adjustment expenses and maintain consistency during volume spikes
  • Reduce cycle time, improve claim mitigation efforts, enhance loss and expense ratios and align claims resources aligned to higher value activities
%%TIME%%
PRESENTATION: Create Truly Omnichannel Customer Experiences to Satisfy Every Demand
  • Create better experiences by first creating self-service portals, and then layering in cognitive services and AI for more insight on customers
  • Leverage new technologies like AI, RPA, Machine Learning and other cognitive services to better understand customers and develop distribution systems that are personal for customers and more rewarding for agents and partners
  • Explore the benefits of voice recognition technology from quicker workflows, higher efficiency and fraud detection and how to maximize this technology
%%TIME%%
COMMERCIAL SPOTLIGHT SESSION
PANEL DEBATE: The Future of Fleet Insurance: Ensure Relevance & Profitability
  • Develop new value propositions: Take a proactive approach to claim prevention, enhanced services for fleet managers and administrators, training programs for drivers, and additional coverage in areas such as crisis management
  • Rethink underwriting and service models: Adapt claims management process to make it more efficient. Introduce web-based claims that give fleet managers full transparency
  • Form partnerships with tech firms and OEMs: Collaborate with technology companies to leverage connected-car and build partnerships with OEMs to cover fleet customers' insurance needs – a win-win-win situation for the automakers, insurers and customers
%%TIME%%
Chairperson’s Closing Remarks & End of Day One Conference Sessions
%%TIME%%
Drinks Reception & Networking

Day Two: 17th April


%%TIME%%
BREAKFAST WORKSHOP: Driver Behavior App ‘101’

Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure product is on point to maximize customer uptake.

  • Overcome capability concerns with iPhones/ Android and other providers
  • Track driving habits such as hard braking, mileage, hard turns and more to calculate precise insurance rates to adjust policies according to customer insight
  • No agents, everything is done through the app- uncover the cost savings of getting an efficient app up and running
  • Learn what other customers have said about using an app for the first time- positive and negative feedback to factor into product development
%%TIME%%
Day Two Opening Remarks from Conference Chair
%%TIME%%
SESSION FOUR: Acquire, Organize and Maximize Auto Data to Raise Efficiency
%%TIME%%
PRESENTATION: Integrate Data and Unlock Insights to Drive Unprecedented Efficiency

We capture information at a rate that continues to outpace our capacity to analyze and use it. Get on top of the proliferation of data types, sensors, operational devices, and applications that collect the data to fully use the plethora of available data.

  • Integrate data to create a 360-degree view of customers to align cross-company goals
  • Understand how companies are liberating their data from silos, and applying analytics to uncover unexpected insights such as driver behaviour predictors and risk profiles
  • Build a sustainable foundation to store and process the various structured and unstructured data sources of today and the unknown sources of the future  
%%TIME%%
PRESENTATION: Maximize Effectiveness of Available Data Across Organization with Efficient Data Warehouses and Analytics

Insurance carriers have been collecting data on drivers and vehicles since the Ford Motor T went mainstream. We have access to and use for more data than ever before, how can we maximize the impact of the data we have in house?

  • Realize the considerable business benefits of effective EDWs: Identify customers with single standard covers and good loss ratios for upsell opportunities
  • Embed personalization to enjoy long-term benefits of better customer relations and higher customer lifetime value
  • Identify contracts with a low overall customer value to renegotiate with customers, focusing premium adjustment and loss prevention measures
%%TIME%%
PANEL DISCUSSION: What’s Out There? Uncover and Utilize New Data Sources

Buy it, gather it, work with OEMs, there are more possibilities than ever before. Here’s how to make sure you build a data strategy tailored to your organization’s needs

  • Learn the latest trends on where carriers can access data: Social Media, telematics sensor data, mobile apps and more
  • How are regulations like Know Your Customer (KYC) and Anti-Money Laundering (AML) moving carriers towards a deeper customer insight and understanding?
  • Unearth the power of data by pricing products based on policy holder behaviour and gaining unprecedented customer insight
%%TIME%%
Morning Refreshments & Networking Break
%%TIME%%
SESSION FIVE: Strategy & Innovation - Improve Core Operating Processes to Grow Your Business
%%TIME%%
ROUNDTABLE SESSIONS:

Target Where You Need to Change in Order to Grow Your Business

TABLE ONE (PRODUCT): Differentiate products: Provide choice and custom solutions to specific customer segments to ensure longevity in that customer base

TABLE TWO (INNOVATION): Speed-to-market: Bring offerings to market faster by efficiently making changes to products and pricing

TABLE THREE (CUSTOMER): Digital engagement: Drive more meaningful customer interactions and provide a truly omnichannel experience

TABLE FOUR (AGENTS): Agent empowerment: Automate agent interactions to improve their responsiveness to customers

TABLE FIVE (CLAIMS): Streamline claims handling: Reduce costs and increase satisfaction with tighter operational performance from FNOL to claims settlement

%%TIME%%
PRESENTATION: Revolutionize Customer Outcomes with Tech-Enabled Communication

Carriers able to personalize their communications at the same time as keeping them speedy and efficient with technologies will surely cut through the noise of their competitors and secure long-term loyalty. Discover how to achieve such a balance.

  • Balance empathy with automation: ensure customers feel supported throughout all communication channels
  • Explore tech that enhances customer communication effectiveness, from voice analytics to chatbots
  • Embed respect, empathy, and attentiveness whilst maintaining fraud checks, maximizing efficiency and enabling transparency
%%TIME%%
SESSION SIX: Transform to Survive - The Future is Now
%%TIME%%
PRESENTATION: What a Driverless Future Means for Auto Insurance

As an industry we are 100 per cent committed to supporting the development of automated vehicles, which have the potential to dramatically improve road safety and revolutionise our transport systems. The question is, how is and when will significant change come to pass? 

  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
  • AV is set to drive the need for more commercial insurance as car manufacturers will assume much of the risk for this new tech. Discover how your commercial business model must change
  • Plan how to manage the “ratio of responsibility” between consumer and manufacturer from semi-autonomous to fully autonomous
%%TIME%%
Dissect the True Successes of OEM-Carrier Partnerships: Time to Change Gear?

Hear the latest news on market entries, partnerships, data sharing schemes, and how to prepare for collaboration and sustain market reputation in 2020.

  • Learn how to take steps towards ‘data-exchange’ collaboration models by hearing from those that are already on their journey
  • Leverage existing commercial partnerships and marketing partnerships with OEMs as a platform for beneficial data exchanges and insurance models
  • Continue effective dialogue with OEMs and learn how to maximize effective collaboration for the common customer
%%TIME%%
PANEL DISCUSSION: Event Wrap Up - Prioritize Innovation Plans & Benchmark Your Strategy

Understand how carrier speakers prioritize as our chair poses the question: Where should North American Carriers be right now in each of these core areas?

  • Digitization
  • OEM collaboration
  • Data acquisition and utilization
  • Customer demands
  • Product development priorities
  • Auto claims experiences
%%TIME%%
End of Conference

Day One: 16th April


%%TIME%%
SESSION ONE: OPENING KEYNOTES
%%TIME%%
PRESENTATION: Picture Our Future Role as Insurers in Brave, New Auto Ecosystems

Insurance is no longer a single policy, transactional sale. Explore the potential to contribute and maximize an ecosystem that builds stronger, long-term relationship with customers based on risk and reward.

  • Embed ourselves as trusted brands in customers’ lives - offer more than simply insurance beyond to safety, security and guidance within a ‘connected’ world
  • Collaborate with OEMs and define a new ecosystem with expansive data capture, customised products and policies and AV and shared mobility opportunities
  • Define new business models in personal and commercial Auto insurance that reflect the shift away from car ownership and embracing shared mobility as the future
%%TIME%%
PRESENTATION: Become the Future of Insurance: Digitize the Auto Operating Model

Digitization and automation are already freeing-up human expertise across the auto line. Learn from forward thinking carriers and map out next steps:

  • Utilize A.I. to provide quotes based on quickly accessible data (e.g. VIN), handle claims and provide detailed insurance policies, providing better customer experience and saving on labor costs
  • Enhance telematics offerings, with app or in-car devices to monitor driver performance and behaviors, and explore what the move towards ADAS and AV means for auto insurance
  • Get the tips and tricks to ensure successful tech implementation, from those that have been there and done it
%%TIME%%
PRESENTATION: The OEMs are Here to Stay: Forge New Partnerships and Acquire New Data or Risk Losing Customers

OEMs entering the insurance space and we must respond. Valuable data is becoming available, and new insurance business models are under way – but we must act now to secure our relevance in a constantly evolving ecosystem.

  • Access comprehensive, relevant data sets that will unlock new products and business models
  • Retain brand, reputation and customer relationships as automaker brands continue their foray into insurance
  • Balance short-term arrangements with long-term partnership strategy as a new ecosystem emerges
%%TIME%%
PRESENTATION: How Crash & Incident Insight is Revolutionizing Auto

Uncover the latest methodologies of collecting crash site data including vibration, image, sound metrics and more. Receive an objective appraisal of expense and complexity of such technologies and their integration in the claims function. 

  • Safety first- strategies to install much needed trust between the carrier and the customer
  • Explore how technology for detecting collisions (monitoring both acceleration and vibration signatures), can identify incidents accurately to increase efficiency
  • Provide support to the driver quickly, improving duty of care responsibilities
  • integrate claimstech into existing processes to remain in tune with competitors and offer speedy, accurate claims
%%TIME%%
Morning Refreshments & Networking Break
%%TIME%%
SESSION TWO: Strategy & Innovation: Prioritize and Implement Innovation Plans
%%TIME%%
PRESENTATION: Identify ‘Quick Win’ Innovations to Speed Ahead of Your Competition

Traditionally carriers work to 3-year plans, but this is too slow. Identify how to pounce on technological opportunities to speed up innovation plans

  • Enhance understanding of the vendor ecosystem and emerging technologies. Discover the leading insurtechs delivering disruptive AI, analytics, automation and claimstech solutions and apply the ‘right’ fit to your organization
  • Expand innovation to enable significant rapid change, from upscaling successful pilots to identifying the small things with huge consequences
  • Install a trickle-down innovation focus, sharing small wins internally to amplify impact, and embed a solution-driven attitude in employees
%%TIME%%
PRESENTATION: Kick Legacy to the Curb: Become a Modern Organization Capable of Speed, Accuracy and Quality of Service

New technologies are being built on top of, or alongside antiquated legacy systems. Unearth how to balance these two opposing forces, and maximize the speed and accuracy of service 

  • Optimize insurance operations through cloud-based, all-in-one solutions that supports the P&C insurance lifecycle
  • Overcome antiquated operating models by collaborating across departments, technology, claims, innovation, IT and senior management leadership teams
  • Modernize systems that support key processes such as claims and policy administration whilst maintaining profitability and operational performance
%%TIME%%
PRESENTATION: Deepen Relationships with Tech - Buy vs Build and How to Transform Your Capability

To meet customer demands of the future, carriers must provide an exceptional experience for both agents and end users. Integrating expertise from across industries is critical and effectively working with tech partners will set the winners apart

  • Prioritize tech investment by where tech has the potential to turbocharge progress on mission critical tasks
  • Achieve speed to market and speed to value for new tech projects to ensure market differentiation
  • Focus on the partnerships that have proven to be speedy and economical such as startups using AI to review policy language and virtual claims estimates
%%TIME%%
PANEL DISCUSSION: Do We Really Know What Customers Want?

As part of a panel debate between carriers and research leaders, learn the latest insights on customer opinion, demand and expectation including how customers select providers, what they want in their policy, and why they stay with a carrier long-term. 

  • What do customers want from their insurance provider, their vehicle and their auto service providers? Uncover what is truly important, from safety to transparency
  • Fully understand the importance of trust in a customer-carrier relationship and where this matters most, such as data protection to personalized pricing
  • Unlock the secret to customer loyalty and advocacy in an age of brand fanaticism: who will be the first carrier to build a cult following like Apple or Amazon?
%%TIME%%
Lunch & Networking Break

Over lunch, join a ‘101’ roundtable. Grab this opportunity to map out first steps, whether that involves technology integration, product launch or cultural change.

ROUNDTABLE 1: Launching driver experience apps

ROUNDTABLE 2: Opening Carrier-OEM relations

ROUNDTABLE 3: Deciphering claimstech and integration challenges

ROUNDTABLE 4: Installing a ‘can do’ innovative culture across organization

%%TIME%%
AUTO PRODUCT EXCELLENCE: Develop Efficient, Innovative Auto Products
%%TIME%%
PRESENTATION: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view
%%TIME%%
PRESENTATION: Broaden Product Horizons and Expertise with Internal and External Collaboration
  • Successfully link product teams with claims, innovation and senior management to embed a full customer understanding in product development workstreams
  • Use third parties to fill in product gaps that customers simply expect and that you cannot deliver independently; AI, telematics, IoT, automation
%%TIME%%
PANEL DISCUSSION: Compare Mobile Versus Telematics Versus Connected Car

What makes business sense? Balance financial returns with customer choice when promoting one solution over another

%%TIME%%
Afternoon Refreshments & Networking Break
%%TIME%%
AUTO PRODUCT EXPERIENCES: Provide Unparalleled Customer Experience
%%TIME%%
PRESENTATION: How to Become a Product-Driven, Customer-Centric Organization
  • Provide ‘customization’ as the ultimate customer demand: products that match customer lifestyle and preferences - driver behavior apps, in-car devices (short and long term) and fully connected car set-up
  • Combine quality products with ease of access by aligning product development teams with innovation and external parties
  • Communicate your product clearly to customers and ensure long-term retention with engaging material
%%TIME%%
PRESENTATION: Balance Product Innovation with Customer Service & Experience: User-Friendly Mobile Apps
  • Go beyond the pricing of motor insurance or the scoring of journeys and take a more customer- centred approach, engaging the customer in their data and creating a more rewarding experience
  • Record and score driver behaviour throughout the policy year, providing meaningful feedback to the customer and the company
  • Add extra benefits and incentives to ensure customer experience remains high; weekly treats for good drivers, such as free pizzas and music downloads
%%TIME%%
PERSONAL LINES SPOTLIGHT SESSION
PANEL DEBATE: How Will Driverless Cars Shake Up Personal Auto Insurance?
  • Forbes has estimated premiums could be reduced by as much as 75% once AV take hold. Discover what this will mean for insurance products
  • Where will the risk sit? as drivers become less responsible, how can carriers refocus personal insurance in the new age of driving?
  • Make use of increasing volumes of data to build sustainable and attractive policies, to remain ahead of competitors
%%TIME%%
Chairperson’s Closing Remarks & End of Day One Conference Sessions
%%TIME%%
Drinks Reception & Networking
%%TIME%%
AUTO CLAIMS EFFICIENCY: Achieve Fast & Accurate Auto Claims
%%TIME%%
PRESENTATION: Deliver Seamless, Efficient Auto Claims – Move Along the Spectrum of Increased Automation
  • Explore the evolution of the automation landscape from workflow to cognitive automation and unlock opportunities to relieve pressure on claims adjusters
  • Determine how robotic process automation (RPA) and AI can bust silos and boost fraud prevention
  • Enable employees to make quick decisions and refocus their time and energy on complex problem solving
%%TIME%%
PRESENTATION: Rapidly Resolve Claims with Nothing More Than A Smartphone
  • Speed up the claim processes through mobile apps into a matter of hours and completely change the consumers’ perspective on insurance
  • Utilize real-time video appraisals through a phone camera to show the damage to their car, reducing claims turnaround drastically and give transparency and control to customers
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
%%TIME%%
PANEL DISCUSSION: Drive Agile and Efficient Innovation Throughout the Claims Organization

From FNOL to claims payment, devise how to embed new technologies to optimize resources and operate at full speed. Successfully navigate digital transformation by connecting technology and culture

%%TIME%%
Afternoon Refreshments & Networking Break
%%TIME%%
AUTO CLAIMS EXPERIENCES: Win Customer Loyalty with Seamless, Transparent Claims
%%TIME%%
PRESENTATION: Create Excellent Customer Experiences from FNOL Onwards Despite Significant Tech Integration
  • Use analytics to automatically segment claims by complexity and reduce the amount of effort required of agents and customers during intake
  • Strategize claims handling; reduce loss adjustment expenses and maintain consistency during volume spikes
  • Reduce cycle time, improve claim mitigation efforts, enhance loss and expense ratios and align claims resources aligned to higher value activities
%%TIME%%
PRESENTATION: Create Truly Omnichannel Customer Experiences to Satisfy Every Demand
  • Create better experiences by first creating self-service portals, and then layering in cognitive services and AI for more insight on customers
  • Leverage new technologies like AI, RPA, Machine Learning and other cognitive services to better understand customers and develop distribution systems that are personal for customers and more rewarding for agents and partners
  • Explore the benefits of voice recognition technology from quicker workflows, higher efficiency and fraud detection and how to maximize this technology
%%TIME%%
COMMERCIAL SPOTLIGHT SESSION
PANEL DEBATE: The Future of Fleet Insurance: Ensure Relevance & Profitability
  • Develop new value propositions: Take a proactive approach to claim prevention, enhanced services for fleet managers and administrators, training programs for drivers, and additional coverage in areas such as crisis management
  • Rethink underwriting and service models: Adapt claims management process to make it more efficient. Introduce web-based claims that give fleet managers full transparency
  • Form partnerships with tech firms and OEMs: Collaborate with technology companies to leverage connected-car and build partnerships with OEMs to cover fleet customers' insurance needs – a win-win-win situation for the automakers, insurers and customers
%%TIME%%
Chairperson’s Closing Remarks & End of Day One Conference Sessions
%%TIME%%
Drinks Reception & Networking

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Day Two: 17th April


%%TIME%%
BREAKFAST WORKSHOP: Driver Behavior App ‘101’

Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure product is on point to maximize customer uptake.

  • Overcome capability concerns with iPhones/ Android and other providers
  • Track driving habits such as hard braking, mileage, hard turns and more to calculate precise insurance rates to adjust policies according to customer insight
  • No agents, everything is done through the app- uncover the cost savings of getting an efficient app up and running
  • Learn what other customers have said about using an app for the first time- positive and negative feedback to factor into product development
%%TIME%%
Day Two Opening Remarks from Conference Chair
%%TIME%%
SESSION FOUR: Acquire, Organize and Maximize Auto Data to Raise Efficiency
%%TIME%%
PRESENTATION: Integrate Data and Unlock Insights to Drive Unprecedented Efficiency

We capture information at a rate that continues to outpace our capacity to analyze and use it. Get on top of the proliferation of data types, sensors, operational devices, and applications that collect the data to fully use the plethora of available data.

  • Integrate data to create a 360-degree view of customers to align cross-company goals
  • Understand how companies are liberating their data from silos, and applying analytics to uncover unexpected insights such as driver behaviour predictors and risk profiles
  • Build a sustainable foundation to store and process the various structured and unstructured data sources of today and the unknown sources of the future  
%%TIME%%
PRESENTATION: Maximize Effectiveness of Available Data Across Organization with Efficient Data Warehouses and Analytics

Insurance carriers have been collecting data on drivers and vehicles since the Ford Motor T went mainstream. We have access to and use for more data than ever before, how can we maximize the impact of the data we have in house?

  • Realize the considerable business benefits of effective EDWs: Identify customers with single standard covers and good loss ratios for upsell opportunities
  • Embed personalization to enjoy long-term benefits of better customer relations and higher customer lifetime value
  • Identify contracts with a low overall customer value to renegotiate with customers, focusing premium adjustment and loss prevention measures
%%TIME%%
PANEL DISCUSSION: What’s Out There? Uncover and Utilize New Data Sources

Buy it, gather it, work with OEMs, there are more possibilities than ever before. Here’s how to make sure you build a data strategy tailored to your organization’s needs

  • Learn the latest trends on where carriers can access data: Social Media, telematics sensor data, mobile apps and more
  • How are regulations like Know Your Customer (KYC) and Anti-Money Laundering (AML) moving carriers towards a deeper customer insight and understanding?
  • Unearth the power of data by pricing products based on policy holder behaviour and gaining unprecedented customer insight
%%TIME%%
Morning Refreshments & Networking Break
%%TIME%%
SESSION FIVE: Strategy & Innovation - Improve Core Operating Processes to Grow Your Business
%%TIME%%
ROUNDTABLE SESSIONS:

Target Where You Need to Change in Order to Grow Your Business

TABLE ONE (PRODUCT): Differentiate products: Provide choice and custom solutions to specific customer segments to ensure longevity in that customer base

TABLE TWO (INNOVATION): Speed-to-market: Bring offerings to market faster by efficiently making changes to products and pricing

TABLE THREE (CUSTOMER): Digital engagement: Drive more meaningful customer interactions and provide a truly omnichannel experience

TABLE FOUR (AGENTS): Agent empowerment: Automate agent interactions to improve their responsiveness to customers

TABLE FIVE (CLAIMS): Streamline claims handling: Reduce costs and increase satisfaction with tighter operational performance from FNOL to claims settlement

%%TIME%%
PRESENTATION: Revolutionize Customer Outcomes with Tech-Enabled Communication

Carriers able to personalize their communications at the same time as keeping them speedy and efficient with technologies will surely cut through the noise of their competitors and secure long-term loyalty. Discover how to achieve such a balance.

  • Balance empathy with automation: ensure customers feel supported throughout all communication channels
  • Explore tech that enhances customer communication effectiveness, from voice analytics to chatbots
  • Embed respect, empathy, and attentiveness whilst maintaining fraud checks, maximizing efficiency and enabling transparency
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SESSION SIX: Transform to Survive - The Future is Now
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PRESENTATION: What a Driverless Future Means for Auto Insurance

As an industry we are 100 per cent committed to supporting the development of automated vehicles, which have the potential to dramatically improve road safety and revolutionise our transport systems. The question is, how is and when will significant change come to pass? 

  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
  • AV is set to drive the need for more commercial insurance as car manufacturers will assume much of the risk for this new tech. Discover how your commercial business model must change
  • Plan how to manage the “ratio of responsibility” between consumer and manufacturer from semi-autonomous to fully autonomous
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Dissect the True Successes of OEM-Carrier Partnerships: Time to Change Gear?

Hear the latest news on market entries, partnerships, data sharing schemes, and how to prepare for collaboration and sustain market reputation in 2020.

  • Learn how to take steps towards ‘data-exchange’ collaboration models by hearing from those that are already on their journey
  • Leverage existing commercial partnerships and marketing partnerships with OEMs as a platform for beneficial data exchanges and insurance models
  • Continue effective dialogue with OEMs and learn how to maximize effective collaboration for the common customer
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PANEL DISCUSSION: Event Wrap Up - Prioritize Innovation Plans & Benchmark Your Strategy

Understand how carrier speakers prioritize as our chair poses the question: Where should North American Carriers be right now in each of these core areas?

  • Digitization
  • OEM collaboration
  • Data acquisition and utilization
  • Customer demands
  • Product development priorities
  • Auto claims experiences
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End of Conference

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