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An Unparalleled Strategic Agenda for 2020

LIVE EVENT - DAY ONE


Central US Time
Day 1: Personal Auto Insurance Focus
The New Rules for the Decade: Defining the future of auto insurance through unprecedented customer insight and ecosystem collaboration
9:00am
 – 
10:00am
THE FUTURE OF AUTO INSURANCE

The current and anticipated impact of Covid-19 of auto insurance, right here, right now. How have future ambitions, projections and challenges altered in the ‘new world’ we find ourselves in?

  • Explore the major trends emerging (in the short and medium term) of COVID-19, including the human and business impact on insurance carriers
  • Predictions for the long-term trajectory for the industry, from risk and customers to products and processes
  • Identify temporary and permanent changes in the auto insurance industry that allow new opportunities to be realized
10:00am
 – 
11:00am
YOUR CUSTOMER

Discover the latest customer behaviors, demands and expectations in a post-Covid world to provide truly relevant and profitable products and excellent customer services at point of claim

  • Keep up with rapidly expanding customer expectations by matching pace with digital transformation
  • Source and utilize customer data to continually refine how you understand your customers and build auto products that your customers find irresistible
  • The ultimate customer experience through claims- how is this now being achieved with the assistance of technologies along that journey – AI, automation, and digitalized customer experiences
11:00am
 – 
12:00pm
CARRIER-OEM COLLABORATION

OEMs and auto carriers share a common customer. Through data exchanges and a shared vision, the ultimate customer experience is just around the corner. Time to change gear?

  • The projected successes of current working partnerships from both OEM and carrier perspectives
  • The essential ingredient is data – hear how data is more powerful than ever before and how the insight it brings has the potential to flip the entire industry on its head
  • Where will the future go? White label products from OEMs? Discover the latest thinking on the auto insurance ecosystem and how that affects your role in the coming years
12:00pm
 – 
1:00pm
FUTURE MOBILITY

Declining car ownership. Car sharing schemes. The road to autonomous vehicles. The rise in electric power. Discover how auto insurance must evolve to match looming projections of future mobility models

  • Prepare for a societal shift to car sharing schemes. Uncover how individual risk can accurately be ascertained in a world of reduced consumer car ownership
  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change

LIVE EVENT - DAY TWO


Central US Time
Day Two: Commercial Auto Insurance Focus
The New Rules for the Decade: Defining the future of auto insurance through unprecedented customer insight and ecosystem collaboration
9:00am
 – 
10:00am
COMMERCIAL AUTO’S RESPONSE TO COVID-19

A focus on commercial auto insurance and the impact of Covid-19 on this market sector. How can commercial auto insurance adapt and prosper?

  • An up to date analysis and reaction to commercial vehicle use and driver behaviours- how will vehicle usage change in the coming months. Identify the most efficient industry response
  • Recent communications with customers; see hoe the most innovative carriers have sustained excellent carrier-customer comms throughout unprecedented disruption, delivering value, direction and ensuring loyalty
  • Uncover what are the long term consequences for fleet insurance as a result of the global pandemic- what are the greatest opportunities for the agile carriers?
10:00am
 – 
11:00am
FLEET INNOVATION 2.0

Let’s unlock the future of fleet Insurance and identify the key innovation principles required to ensure relevance and profitability in a post-Covid world

  • Develop new value propositions: Take a proactive approach to claim prevention, enhanced services for fleet managers and administrators, training programs for drivers, and additional coverage in areas such as crisis management
  • Rethink your underwriting and service models: Adapt your claims management process to make it more efficient. Introduce web-based claims that give fleet managers full transparency
  • Form partnerships with tech firms and OEMs: Collaborate with technology companies to leverage connected-car and build partnerships with OEMs to cover fleet customers' insurance needs – a win-win-win situation for the automakers, insurers and customers

 

11:00am
 – 
12:00pm
THE VOICE OF THE VEHICLE. THE VOICE OF YOUR CUSTOMER

Better vehicle insight and an increased focus on driver behaviour and driver support provide the key to carrier success in fleet insurance. This session will examine how to achieve a comprehensive understanding of both ‘voices’

  • Understand the difference between launching a telematics service and building an operational capability that serves both carrier and customer
  • As part of fleet strategy understand the critical building blocks required including ‘real’ customer focus, organizational alignment and internal ‘buy in’ and distribution- so that the voice of the customer, and the voice of the vehicle are harmonious
  • Gain insights into the value of partnerships in fleet insurance and how they can align for mutual successes
12:00pm
 – 
1:00pm
CLAIMS & SUPPLY CHAINS

It’s 2020: Where are claims and the collision repair market heading?

  • From the repairer and OEM perspective understand how the market has evolved to this point where the complexity of claims management is driving down efficiency, increasing cost and creating customer discontent as witnessed by brand defection
  • What role do the OEM’s expect to play going forward, how will they bring programs and partnership to the market that challenge todays norms. What are their objectives and can the insurance community work with them?
  • What are the headwinds and tailwinds facing OEM’s and Insurers on the road to a better claims experience and greater brand retention?

ON-DEMAND CONTENT


Auto Ecosystems Are Evolving. Are you?
It’s 2020: Where Are Claims & the Collision Repair Market Heading?
P&C Top 5 Trends 2020
The Swiss Re ADAS Risk Score
Finally, A Path to Success for Commercial Insurance Fleets
How to Become a Product-Driven, Customer-Centric Organization
Technology Roadmap: Intelligent Mobility Technologies
Break Through Growth in Insurance: Selling Insurance is the Greatest Sport in the World

AUTO INSURANCE USA VIRTUAL SUMMIT 2020 WORSHOPS


%%TIME%%
AUTO PRODUCT
AUTO CLAIMS
10:00
 – 
10:00
CONNECTED CUSTOMER WORKSHOP: Critical Elements of Profitable, Sustainable, Connected Auto Insurance
  • See quantified evidence of the effectiveness of using rewards to drive better engagement, more profitable underwriting, and superior end-user outcomes
  • Discover the impact of increased customer interaction based on proven experience and experimentation 
  • Observe best practice around the digital transformation journey, and learn how to embrace disruption in critical operational areas such as claims
FNOL WORKSHOP: How AI Triage and Appraisal at FNOL Will Lead to Efficiency and Accuracy Gains Across the Claims and Repair Ecosystem
  • Understand how visual AI triage and appraisal technology works and see it in action
  • Learn the value this technology can deliver today to carriers and the broader claims ecosystem
  • Discover how carriers are using this technology and where it can be applied in your own organization
10:00
 – 
10:00
DATA WORKSHOP: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view
#CLAIMSTECH WORKSHOP: Here’s How Crash & Incident Insight Will Change Your Claims Process Forever
  • Discover how technology for detecting collisions (monitoring both acceleration and vibration signatures), can identify incidents accurately and prompt next steps- raising efficiencies
  • Enhance customer experience and provide support to your driver quickly, improving your duty of care responsibilities
  • Step up to the plate and learn how to practically integrate claimstech into your existing processes so that you remain in tune with your competitors and are able to offer customers speedy, accurate claims
10:00
 – 
10:00
MOBILE WORKSHOP: Driver Behavior App ‘101’

Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure your product is on point, and customer uptake is maximized

  • Overcome capability concerns with iPhones/ Android and other providers- avoid any pitfalls
  • Track driving habits such as hard braking, mileage, hard turns and more to calculate precise insurance rates to gain insight on your customers and adjust policies accordingly
  • No agents, everything is done through the app- uncover the cost savings of getting an efficient app up and running
  • Learn what other customers have said about using an app for the first time- positive and negative feedback to factor into your product development
CLAIMS EXPERIENCE WORKSHOP: Create Fast, Accurate Claims with Nothing More Than Your Customer and Their Smartphone

Latest AI tech instructing drivers to carry out investigations and collect data in forms of images and videos for claim analysis. How is this achieved without disrupting the customer experience?

  • Speed up the claim processes through mobile apps into a matter of hours and completely change your consumers’ perspective on insurance
  • Utilize real-time video appraisals through your customers’ phone camera to show the damage to their car reducing claims turnaround drastically
  • Realize reduced costs from not sending out adjusters to handle what turns out to be cosmetic damage and understand the exceptions – complex claims and inadequate customer technology