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Shape the Future of Auto Insurance

Operationalize your telematics strategies. Deliver safe, personalized products. Control claims lifecycles; FNOL and beyond.

Day One


08:00
 – 
08:45
Registration & Refreshments
08:45
 – 
08:50
Welcome:

Reuters Events Graham Proud Project Director Reuters Events

08:45
 – 
08:50
Chair’s Introduction

Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

SESSION ONE: Striking New Partnerships in an Ever-Evolving Ecosystem and Serving the Modern Customer
09:00
 – 
09:20
PRESENTATION: The OEMs are Here to Stay: Forge New Partnerships and Acquire New Data or Risk Losing Customers (TBC)
  • Access comprehensive, relevant data sets that will unlock new products and business models
  • Retain brand, reputation and customer relationships as automaker brands continue their foray into insurance
  • Balance short-term arrangements with long-term partnership strategy as a new ecosystem emerges

General Motors Saejin Park Director, Global Digital Transformation and External Partnerships General Motors

09:20
 – 
09:40
PRESENTATION: Reduce Claims Turnaround Drastically and Give Transparency and Control to Customers

Allstate Sandee Lindorfer Director, Auto Claims Allstate

09:40
 – 
10:00
PRESENTATION: Auto Ecosystems Are Evolving. Are you?
  • Real cases of brave Insurers experimenting new ambitious roles
  • Deep dive in their digital capabilities
  • The four reasons for starting your telematics journey

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

10:00
 – 
10:30
Panel Q&A

Moderator SCG Management Consultants Sean Carey President SCG Management Consultants

General Motors Saejin Park Director, Global Digital Transformation and External Partnerships General Motors

Allstate Sandee Lindorfer Director, Auto Claims Allstate

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

Ford Motor Company Jennifer Boyer Global Collision Business and Strategy Ford Motor Company

octo Senior Representative Octo Telematics

10:30
 – 
11:10
Morning Refreshments & Networking Break
SESSION TWO: Future Projections for the New Auto Insurance Ecosystem & The Challenges of Operationalizing new Technologies
11:10
 – 
11:30
PRESENTATION: It’s 2020: Where Are Claims & the Collision Repair Market Heading?
  • From the repairer and OEM perspective understand how the market has evolved to this point where the complexity of claims management is driving down efficiency, increasing cost and creating customer discontent as witnessed by brand defection
  • What role do the OEM’s expect to play going forward, how will they bring programs and partnership to the market that challenge todays norms. What are their objectives and can the insurance community work with them?
  • What are the headwinds and tailwinds facing OEM’s and Insurers on the road to a better claims experience and greater brand retention?

SCG Management Consultants Sean Carey President SCG Management Consultants

11:30
 – 
11:50
Uncover Your Hidden Pathways to Revenue with Your Data
  • Discover the most effective marketing strategies in our industry and the importance of multichannel marketing
  • Learn how to leverage your data and convert more leads to policies with real time reporting and analytics
  • Equip yourself with the best practices to continuously scale and thrive

Phonexa Tiara Gazarian Director of Sales and Client Relations Phonexa

11:50
 – 
12:10
PRESENTATION: Building a Capability: Keys to Operationalizing a Telematics Program
  • Understand the difference between launching a technology and building an operational capability
  • Learn the key elements that go into building a carrier program around telematics
  • Examine critical building blocks including customer focus, organizational alignment, distribution, and strategy
  • Gain insights into the value of partnerships and how they can align for mutual success

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

12:10
 – 
12:40
PANEL DISCUSSION: An Update on the Current State and Future of Connected Cars, Data and the Impact on Insurance Models and the Claims Experience (TBC)

General Motors Russell Page Global Digital Transformation- Chief Data & Analytics Office General Motors

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

LexisNexis Risk Solutions Senior Representative LexisNexis Risk Solutions

Caliber Collision Senior Representative Caliber Collision

12:40
 – 
13:40
Lunch & Networking Break
TRACK ONE: AUTO PRODUCT EXCELLENCE: Develop Efficient, Innovative Auto Products

Moderator Insurtech360 Christopher Frankland Founder Insurtech360

13:40
 – 
14:00
PRESENTATION: Critical Elements of Profitable, Sustainable, Connected Auto Insurance

Join IMS as they provide a walk-through of proven customer engagement techniques, advanced application of telematics data and other keys to digital insurance success. IMS is joined by Carrot - an internationally renowned and awarded digital insurer providing carriers with a direct-to-consumer sandbox for program and technique experimentation.

  • See quantified evidence of the effectiveness of using reward to drive better engagement, more profitable underwriting, and superior end-user outcomes
  • Discover the impact of increased customer interaction - both positive and negative - based on proven experience and experimentation through Carrot
  • Observe best practice around the digital transformation journey, and learn how to embrace disruption in critical operational areas such as claims, where the impact of data can bring about a revolution in business processes

IMS Nino Tarantino CEO (Americas) IMS

Carrot Insurance Ed Rochfort Co-Founder Carrot Insurance

14:00
 – 
14:20
PRESENTATION: P&C Top 5 Trends 2020
  • Recap of last 6-12 month results for both the personal auto & home and commercial lines industries
  • View that personal auto & home pricing turns higher, from near 0% “soft” levels it’s been at for a while now
  • Telematics is the future of auto insurance underwriting- Overcome the challenge of direct-to-consumer distribution in order to sell telematics-based policies

Credit Suisse Mike Zaremski Property & Insurance Casualty Research Credit Suisse

14:20
 – 
14:40
PRESENTATION: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view

Zendrive John Kramer Director of Insurance Zendrive

14:40
 – 
15:00
PRESENTATION: Finally, A Path to Success for Commercial Insurance Fleets
  • How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
  • Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
  • Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Azuga Cletus Nunes Commercial Insurance Director Azuga

15:00
 – 
15:20
Panel Q&A

Credit Suisse Mike Zaremski Property & Insurance Casualty Research Credit Suisse

Zendrive John Kramer Director of Insurance Zendrive

Azuga Cletus Nunes Commercial Insurance Director Azuga

IMS Nino Tarantino CEO (Americas) IMS

Carrot Insurance Ed Rochfort Co-Founder Carrot Insurance

15:20
 – 
15:50
Afternoon Refreshments & Networking Break
TRACK ONE: AUTO PRODUCT EXPERIENCES: Provide Unparalleled Customer Experience
15:50
 – 
16:10
FLEET FOCUS: Accident Frequency, Severity and Profitability Remain Challenging: What is Restricting Progress When There is an Abundance of Available Tools?
  • How are insurers using big data (i.e. client consent, vendor ecosystem partnerships, 3rd party data sets (FMCSA), etc.)
  • What are the major factors contributing to this dilemma?
  • What is often missing to maximize the value of these powerful fleet safety tools?
  • What new technologies and complimentary services can help to remedy the current state of commercial trucking insurance?

Protective Insurance Harry Storck Director, Risk Control Protective Insurance

16:10
 – 
16:30
PRESENTATION: Case Study on Perspectives from Philadelphia Insurance’s Telematics Program

Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

16:30
 – 
16:50
PRESENTATION: The Swiss Re ADAS Risk Score
  • The shifting emphasis from the driver to the capabilities of the vehicle
  • Accurately assess this new risk looking at specific vehicle capabilities under different conditions, considering both safety and cost of repair
  • The Swiss Re ADAS Risk Score platform and the advantages of providing a risk score in real time tool to accurately price ADAS enabled vehicles to boost motor profitability

Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re

16:50
 – 
17:10
Panel Q&A

Protective Insurance Harry Storck Director, Risk Control Protective Insurance

Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re


17:10
Chairperson’s Closing Remarks & End of Day One Conference Sessions

17:20
Drinks Reception & Networking
TRACK TWO: AUTO CLAIMS EFFICIENCY: Achieve Fast & Accurate Auto Claims

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

13:40
 – 
14:00
PRESENTATION: Rapidly Resolve Claims with Nothing More Than A Smartphone
  • Speed up the claim processes through mobile apps into a matter of hours and completely change the consumers’ perspective on insurance
  • Utilize real-time video appraisals through a phone camera to show the damage to their car, reducing claims turnaround drastically and give transparency and control to customers
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
14:00
 – 
14:20
PRESENTATION: Deliver Seamless, Efficient Auto Claims – Move Along the Spectrum of Increased Automation
  • Enable employees to make quick decisions and refocus their time and energy on complex problem solving
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
  • Explore the evolution of the automation landscape from workflow to cognitive automation and unlock opportunities to relieve pressure on claims adjusters
14:20
 – 
14:40
PRESENTATION: Drive Agile and Efficient Innovation Throughout the Claims Organization

From FNOL to claims payment, devise how to embed new technologies to optimize resources and operate at full speed. Successfully navigate digital transformation by connecting technology and culture

14:40
 – 
15:00
Panel Q&A

Carpe Data Ian McLeod Director, Product- Claims Carpe Data

Liberty Mutual Insurance Anurag Bairathi Senior Vice President, Auto Field Operations, GRM U.S Claims Liberty Mutual Insurance

Allstate Clint Marlow Director of Claims Allstate

VPay Senior Representative Arity

15:00
 – 
15:30
Afternoon Refreshments & Networking Break
TRACK TWO: AUTO CLAIMS EXPERIENCES: Win Customer Loyalty with Seamless, Transparent Claims
15:30
 – 
15:50
PRESENTATION: (Title Tbc)

VPay Senior Representative VPay

15:50
 – 
16:50
PANEL DISCUSSION: Create Excellent Customer Experiences from FNOL Onwards Despite Significant Tech Integration
  • Use analytics to automatically segment claims by complexity and reduce the amount of effort required of agents and customers during intake
  • Strategize claims handling; reduce loss adjustment expenses and maintain consistency during volume spikes
  • Reduce cycle time, improve claim mitigation efforts, enhance loss and expense ratios and align claims resources aligned to higher value activities

Westfield Insurance Mike Bowen Commercial Auto Claims Leader Westfield Insurance

Liberty Mutual Insurance Sanjeev Mirle Managing Director, Automotive & Mobility Strategic Partnerships Liberty Mutual Insurance

SCA Claims Senior Representative SCA Claims

VPay Senior Representative VPay


16:50
Chairperson’s Closing Remarks & End of Day One Conference Sessions

17:00
Drinks Reception & Networking

Day Two


08:55
 – 
09:00
Opening Remarks from Conference Chair
09:00
 – 
10:00
PANEL DISCUSSION: What a Driverless Future Means for Auto Insurance
  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
  • How will insurance need to evolve to meet the needs of autonomous vehicles?
  • Plan how to manage the “ratio of responsibility” between consumer and manufacturer from semi-autonomous to fully autonomous

Moderator Jacobson Group Margaret Resce Milkint Managing Partner Jacobson Group

Toyota Connected Dharm Sidhu Director, Chief Product Owner, TSP Toyota Connected

Travelers Greg Jacobs 2nd Vice President, Business Insurance Innovative Products & Services Travelers

JD Power Kyle Schmitt Vice President and Global Managing Director JD Power

Connected Vehicle Trade Association Scott Watkins Board Member Connected Vehicle Trade Association

10:00
 – 
10:30
PRESENTATION: Deliver the Future of Auto Claims: How AI Triage and Appraisal at FNOL Will Lead to Efficiency and Accuracy Gains Across the Claims and Repair Ecosystem
  • Understand how visual AI triage and appraisal technology works and see it in action
  • Learn the value this technology can deliver today to carriers and the broader claims ecosystem
  • Discover how carriers are using this technology and where it can be applied in your own organization

Tractable James Spears Head of Insurance Tractable

Tractable Julie Kheyfets Head of North America Tractable

10:30
 – 
11:10
Morning Refreshments & Networking
11:10
 – 
11:50
PANEL DISCUSSION: Dissect the True Successes of OEM-Carrier Partnerships: Time to Change Gear?
  • Learn how to take steps towards ‘data-exchange’ collaboration models by hearing from those that are already on their journey
  • Leverage existing commercial partnerships and marketing partnerships with OEMs as a platform for beneficial data exchanges and insurance models
  • Continue effective dialogue with OEMs and learn how to maximize effective collaboration for the common customer

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

Tesla Alex Tsetsenekos Former Head of Insurance Tesla

11:50
 – 
12:10
PRESENTATION: Technology Roadmap: Intelligent Mobility Technologies
  • How is the industry addressing the challenges that advancements in connectivity and automation technologies, data analysis, and the rise of new mobility services bring?
  • Where is the technological development at present and where it is likely headed to assist in future decision-making?
  • The Center for Automotive Research (CAR) and the technology roadmap based on internal research and a thorough analysis of available industry reports- the results

Center for Automotive Research Kristin Dziczek Vice President Center for Automotive Research

12:10
 – 
12:40
PRESENTATION: Title TBC

JOOYCAR Senior Representative JOOYCAR

12:40
 – 
13:40
Lunch & Networking Break
13:40
 – 
14:40
SESSION FIVE: Digital. Data. The Final Mile
14:40
 – 
15:00
PRESENTATION: State Farm & Their Evolving Digital Ecosystem

State Farm Chad Sands IT & Architecture Lead State Farm

State Farm Senior Representative State Farm

15:00
 – 
15:20
PRESENTATION: How to Become a Product-Driven, Customer-Centric Organization
  • Provide ‘customization’ as the ultimate customer demand: products that match customer lifestyle and preferences - driver behavior apps, in-car devices (short and long term) and fully connected car set-up
  • Combine quality products with ease of access by aligning product development teams with innovation and external parties
  • Communicate your product clearly to customers and ensure long-term retention with engaging material

AmTrust North America Aleem Lakhani Executive Vice President, Specialty Risk USA AmTrust North America

15:20
 – 
16:00
PANEL DISCUSSION: Event Wrap Up - Prioritize Innovation Plans & Benchmark Your Strategy

Understand how carrier speakers prioritize as our chair poses the question: Where should North American Carriers be right now in each of these core areas?

  • Digitization
  • OEM collaboration
  • Data acquisition and utilization
  • Customer demands
  • Product development priorities
  • Auto claims experiences

Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Caliber Collision Dave Smith SVP Supply Chain Strategy/Procurement Caliber Collision

SCG Management Consultants Sean Carey President SCG Management Consultants

Liberty Mutual Insurance Sanjeev Mirle Managing Director, Automotive & Mobility Strategic Partnerships Liberty Mutual Insurance


16:00
End of Conference

Day One


08:00
 – 
08:45
Registration & Refreshments
08:45
 – 
08:50
Welcome:

Reuters Events Graham Proud Project Director Reuters Events

08:45
 – 
08:50
Chair’s Introduction

Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

SESSION ONE: Striking New Partnerships in an Ever-Evolving Ecosystem and Serving the Modern Customer
09:00
 – 
09:20
PRESENTATION: The OEMs are Here to Stay: Forge New Partnerships and Acquire New Data or Risk Losing Customers (TBC)
  • Access comprehensive, relevant data sets that will unlock new products and business models
  • Retain brand, reputation and customer relationships as automaker brands continue their foray into insurance
  • Balance short-term arrangements with long-term partnership strategy as a new ecosystem emerges

General Motors Saejin Park Director, Global Digital Transformation and External Partnerships General Motors

09:20
 – 
09:40
PRESENTATION: Reduce Claims Turnaround Drastically and Give Transparency and Control to Customers

Allstate Sandee Lindorfer Director, Auto Claims Allstate

09:40
 – 
10:00
PRESENTATION: Auto Ecosystems Are Evolving. Are you?
  • Real cases of brave Insurers experimenting new ambitious roles
  • Deep dive in their digital capabilities
  • The four reasons for starting your telematics journey

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

10:00
 – 
10:30
Panel Q&A

Moderator SCG Management Consultants Sean Carey President SCG Management Consultants

General Motors Saejin Park Director, Global Digital Transformation and External Partnerships General Motors

Allstate Sandee Lindorfer Director, Auto Claims Allstate

IoT Insurance Observatory Matteo Carbone Founder & Director IoT Insurance Observatory

Ford Motor Company Jennifer Boyer Global Collision Business and Strategy Ford Motor Company

octo Senior Representative Octo Telematics

10:30
 – 
11:10
Morning Refreshments & Networking Break
SESSION TWO: Future Projections for the New Auto Insurance Ecosystem & The Challenges of Operationalizing new Technologies
11:10
 – 
11:30
PRESENTATION: It’s 2020: Where Are Claims & the Collision Repair Market Heading?
  • From the repairer and OEM perspective understand how the market has evolved to this point where the complexity of claims management is driving down efficiency, increasing cost and creating customer discontent as witnessed by brand defection
  • What role do the OEM’s expect to play going forward, how will they bring programs and partnership to the market that challenge todays norms. What are their objectives and can the insurance community work with them?
  • What are the headwinds and tailwinds facing OEM’s and Insurers on the road to a better claims experience and greater brand retention?

SCG Management Consultants Sean Carey President SCG Management Consultants

11:30
 – 
11:50
Uncover Your Hidden Pathways to Revenue with Your Data
  • Discover the most effective marketing strategies in our industry and the importance of multichannel marketing
  • Learn how to leverage your data and convert more leads to policies with real time reporting and analytics
  • Equip yourself with the best practices to continuously scale and thrive

Phonexa Tiara Gazarian Director of Sales and Client Relations Phonexa

11:50
 – 
12:10
PRESENTATION: Building a Capability: Keys to Operationalizing a Telematics Program
  • Understand the difference between launching a technology and building an operational capability
  • Learn the key elements that go into building a carrier program around telematics
  • Examine critical building blocks including customer focus, organizational alignment, distribution, and strategy
  • Gain insights into the value of partnerships and how they can align for mutual success

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

12:10
 – 
12:40
PANEL DISCUSSION: An Update on the Current State and Future of Connected Cars, Data and the Impact on Insurance Models and the Claims Experience (TBC)

General Motors Russell Page Global Digital Transformation- Chief Data & Analytics Office General Motors

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

LexisNexis Risk Solutions Senior Representative LexisNexis Risk Solutions

Caliber Collision Senior Representative Caliber Collision

12:40
 – 
13:40
Lunch & Networking Break
TRACK ONE: AUTO PRODUCT EXCELLENCE: Develop Efficient, Innovative Auto Products

Moderator Insurtech360 Christopher Frankland Founder Insurtech360

13:40
 – 
14:00
PRESENTATION: Critical Elements of Profitable, Sustainable, Connected Auto Insurance

Join IMS as they provide a walk-through of proven customer engagement techniques, advanced application of telematics data and other keys to digital insurance success. IMS is joined by Carrot - an internationally renowned and awarded digital insurer providing carriers with a direct-to-consumer sandbox for program and technique experimentation.

  • See quantified evidence of the effectiveness of using reward to drive better engagement, more profitable underwriting, and superior end-user outcomes
  • Discover the impact of increased customer interaction - both positive and negative - based on proven experience and experimentation through Carrot
  • Observe best practice around the digital transformation journey, and learn how to embrace disruption in critical operational areas such as claims, where the impact of data can bring about a revolution in business processes

IMS Nino Tarantino CEO (Americas) IMS

Carrot Insurance Ed Rochfort Co-Founder Carrot Insurance

14:00
 – 
14:20
PRESENTATION: P&C Top 5 Trends 2020
  • Recap of last 6-12 month results for both the personal auto & home and commercial lines industries
  • View that personal auto & home pricing turns higher, from near 0% “soft” levels it’s been at for a while now
  • Telematics is the future of auto insurance underwriting- Overcome the challenge of direct-to-consumer distribution in order to sell telematics-based policies

Credit Suisse Mike Zaremski Property & Insurance Casualty Research Credit Suisse

14:20
 – 
14:40
PRESENTATION: Transform Underwriting Insight Through New Product Data Capture
  • Capture more customer data than ever before utilizing mobile app, telematics and connected car technologies
  • Deliver clear, insightful data that is accessible and user-friendly for underwriters to apply advanced analytics and adjust policies accordingly
  • Welcome AI as part of the underwriting team to enhance product, pricing and customer view

Zendrive John Kramer Director of Insurance Zendrive

14:40
 – 
15:00
PRESENTATION: Finally, A Path to Success for Commercial Insurance Fleets
  • How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
  • Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
  • Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Azuga Cletus Nunes Commercial Insurance Director Azuga

15:00
 – 
15:20
Panel Q&A

Credit Suisse Mike Zaremski Property & Insurance Casualty Research Credit Suisse

Zendrive John Kramer Director of Insurance Zendrive

Azuga Cletus Nunes Commercial Insurance Director Azuga

IMS Nino Tarantino CEO (Americas) IMS

Carrot Insurance Ed Rochfort Co-Founder Carrot Insurance

15:20
 – 
15:50
Afternoon Refreshments & Networking Break
TRACK ONE: AUTO PRODUCT EXPERIENCES: Provide Unparalleled Customer Experience
15:50
 – 
16:10
FLEET FOCUS: Accident Frequency, Severity and Profitability Remain Challenging: What is Restricting Progress When There is an Abundance of Available Tools?
  • How are insurers using big data (i.e. client consent, vendor ecosystem partnerships, 3rd party data sets (FMCSA), etc.)
  • What are the major factors contributing to this dilemma?
  • What is often missing to maximize the value of these powerful fleet safety tools?
  • What new technologies and complimentary services can help to remedy the current state of commercial trucking insurance?

Protective Insurance Harry Storck Director, Risk Control Protective Insurance

16:10
 – 
16:30
PRESENTATION: Case Study on Perspectives from Philadelphia Insurance’s Telematics Program

Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

16:30
 – 
16:50
PRESENTATION: The Swiss Re ADAS Risk Score
  • The shifting emphasis from the driver to the capabilities of the vehicle
  • Accurately assess this new risk looking at specific vehicle capabilities under different conditions, considering both safety and cost of repair
  • The Swiss Re ADAS Risk Score platform and the advantages of providing a risk score in real time tool to accurately price ADAS enabled vehicles to boost motor profitability

Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re

16:50
 – 
17:10
Panel Q&A

Protective Insurance Harry Storck Director, Risk Control Protective Insurance

Philadelphia Insurance Companies Andy Shockey Assistant Vice President Philadelphia Insurance Companies

Swiss Re Kim Nielsen Vice President, Casualty Underwriting Swiss Re


17:10
Chairperson’s Closing Remarks & End of Day One Conference Sessions

17:20
Drinks Reception & Networking
TRACK TWO: AUTO CLAIMS EFFICIENCY: Achieve Fast & Accurate Auto Claims

Moderator Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

13:40
 – 
14:00
PRESENTATION: Rapidly Resolve Claims with Nothing More Than A Smartphone
  • Speed up the claim processes through mobile apps into a matter of hours and completely change the consumers’ perspective on insurance
  • Utilize real-time video appraisals through a phone camera to show the damage to their car, reducing claims turnaround drastically and give transparency and control to customers
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
14:00
 – 
14:20
PRESENTATION: Deliver Seamless, Efficient Auto Claims – Move Along the Spectrum of Increased Automation
  • Enable employees to make quick decisions and refocus their time and energy on complex problem solving
  • Save money on sending adjusters to simple claims and refocus energy on complex claims
  • Explore the evolution of the automation landscape from workflow to cognitive automation and unlock opportunities to relieve pressure on claims adjusters
14:20
 – 
14:40
PRESENTATION: Drive Agile and Efficient Innovation Throughout the Claims Organization

From FNOL to claims payment, devise how to embed new technologies to optimize resources and operate at full speed. Successfully navigate digital transformation by connecting technology and culture

14:40
 – 
15:00
Panel Q&A

Carpe Data Ian McLeod Director, Product- Claims Carpe Data

Liberty Mutual Insurance Anurag Bairathi Senior Vice President, Auto Field Operations, GRM U.S Claims Liberty Mutual Insurance

Allstate Clint Marlow Director of Claims Allstate

VPay Senior Representative Arity

15:00
 – 
15:30
Afternoon Refreshments & Networking Break
TRACK TWO: AUTO CLAIMS EXPERIENCES: Win Customer Loyalty with Seamless, Transparent Claims
15:30
 – 
15:50
PRESENTATION: (Title Tbc)

VPay Senior Representative VPay

15:50
 – 
16:50
PANEL DISCUSSION: Create Excellent Customer Experiences from FNOL Onwards Despite Significant Tech Integration
  • Use analytics to automatically segment claims by complexity and reduce the amount of effort required of agents and customers during intake
  • Strategize claims handling; reduce loss adjustment expenses and maintain consistency during volume spikes
  • Reduce cycle time, improve claim mitigation efforts, enhance loss and expense ratios and align claims resources aligned to higher value activities

Westfield Insurance Mike Bowen Commercial Auto Claims Leader Westfield Insurance

Liberty Mutual Insurance Sanjeev Mirle Managing Director, Automotive & Mobility Strategic Partnerships Liberty Mutual Insurance

SCA Claims Senior Representative SCA Claims

VPay Senior Representative VPay


16:50
Chairperson’s Closing Remarks & End of Day One Conference Sessions

17:00
Drinks Reception & Networking

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Day Two


08:55
 – 
09:00
Opening Remarks from Conference Chair
09:00
 – 
10:00
PANEL DISCUSSION: What a Driverless Future Means for Auto Insurance
  • Identify the true timeline for change- here’s when customers will accept AV and allow this to go mainstream. Prepare today, for tomorrow’s change
  • How will insurance need to evolve to meet the needs of autonomous vehicles?
  • Plan how to manage the “ratio of responsibility” between consumer and manufacturer from semi-autonomous to fully autonomous

Moderator Jacobson Group Margaret Resce Milkint Managing Partner Jacobson Group

Toyota Connected Dharm Sidhu Director, Chief Product Owner, TSP Toyota Connected

Travelers Greg Jacobs 2nd Vice President, Business Insurance Innovative Products & Services Travelers

JD Power Kyle Schmitt Vice President and Global Managing Director JD Power

Connected Vehicle Trade Association Scott Watkins Board Member Connected Vehicle Trade Association

10:00
 – 
10:30
PRESENTATION: Deliver the Future of Auto Claims: How AI Triage and Appraisal at FNOL Will Lead to Efficiency and Accuracy Gains Across the Claims and Repair Ecosystem
  • Understand how visual AI triage and appraisal technology works and see it in action
  • Learn the value this technology can deliver today to carriers and the broader claims ecosystem
  • Discover how carriers are using this technology and where it can be applied in your own organization

Tractable James Spears Head of Insurance Tractable

Tractable Julie Kheyfets Head of North America Tractable

10:30
 – 
11:10
Morning Refreshments & Networking
11:10
 – 
11:50
PANEL DISCUSSION: Dissect the True Successes of OEM-Carrier Partnerships: Time to Change Gear?
  • Learn how to take steps towards ‘data-exchange’ collaboration models by hearing from those that are already on their journey
  • Leverage existing commercial partnerships and marketing partnerships with OEMs as a platform for beneficial data exchanges and insurance models
  • Continue effective dialogue with OEMs and learn how to maximize effective collaboration for the common customer

Nationwide Pete Frey Commercial Telematics & Connected Business Director Nationwide

Tesla Alex Tsetsenekos Former Head of Insurance Tesla

11:50
 – 
12:10
PRESENTATION: Technology Roadmap: Intelligent Mobility Technologies
  • How is the industry addressing the challenges that advancements in connectivity and automation technologies, data analysis, and the rise of new mobility services bring?
  • Where is the technological development at present and where it is likely headed to assist in future decision-making?
  • The Center for Automotive Research (CAR) and the technology roadmap based on internal research and a thorough analysis of available industry reports- the results

Center for Automotive Research Kristin Dziczek Vice President Center for Automotive Research

12:10
 – 
12:40
PRESENTATION: Title TBC

JOOYCAR Senior Representative JOOYCAR

12:40
 – 
13:40
Lunch & Networking Break
13:40
 – 
14:40
SESSION FIVE: Digital. Data. The Final Mile
14:40
 – 
15:00
PRESENTATION: State Farm & Their Evolving Digital Ecosystem

State Farm Chad Sands IT & Architecture Lead State Farm

State Farm Senior Representative State Farm

15:00
 – 
15:20
PRESENTATION: How to Become a Product-Driven, Customer-Centric Organization
  • Provide ‘customization’ as the ultimate customer demand: products that match customer lifestyle and preferences - driver behavior apps, in-car devices (short and long term) and fully connected car set-up
  • Combine quality products with ease of access by aligning product development teams with innovation and external parties
  • Communicate your product clearly to customers and ensure long-term retention with engaging material

AmTrust North America Aleem Lakhani Executive Vice President, Specialty Risk USA AmTrust North America

15:20
 – 
16:00
PANEL DISCUSSION: Event Wrap Up - Prioritize Innovation Plans & Benchmark Your Strategy

Understand how carrier speakers prioritize as our chair poses the question: Where should North American Carriers be right now in each of these core areas?

  • Digitization
  • OEM collaboration
  • Data acquisition and utilization
  • Customer demands
  • Product development priorities
  • Auto claims experiences

Insurance Solutions Group (Chairman) Stephen Applebaum Managing Partner Insurance Solutions Group (Chairman)

Caliber Collision Dave Smith SVP Supply Chain Strategy/Procurement Caliber Collision

SCG Management Consultants Sean Carey President SCG Management Consultants

Liberty Mutual Insurance Sanjeev Mirle Managing Director, Automotive & Mobility Strategic Partnerships Liberty Mutual Insurance


16:00
End of Conference

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