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Insurance is no longer a single policy, transactional sale. Explore the potential to contribute and maximize an ecosystem that encourages stronger, long-term relationships with customers based on risk and reward.
Digitization and automation are already freeing-up human expertise across the auto line. Learn from forward thinking carriers and map out next steps:
OEMs entering the insurance space and we must respond. Valuable data is becoming available, and new insurance business models are under way – but we must act now to secure our relevance in a constantly evolving ecosystem.
Uncover the latest methodologies of collecting crash site data including vibration, image, sound metrics and more. Receive an objective appraisal of expense and complexity of such technologies and their integration in the claims function.
Traditionally carriers work to 3-year plans, but this is too slow. Identify how to pounce on technological opportunities to speed up innovation plans
New technologies are being built on top of, or alongside antiquated legacy systems. Unearth how to balance these two opposing forces, and maximize the speed and accuracy of service
To meet customer demands of the future, carriers must provide an exceptional experience for both agents and end users. Integrating expertise from across industries is critical and effectively working with tech partners will set the winners apart
As part of a panel debate between carriers and research leaders, learn the latest insights on customer opinion, demand and expectation including how customers select providers, what they want in their policy, and why they stay with a carrier long-term.
Over lunch, join a ‘101’ roundtable. Grab this opportunity to map out first steps, whether that involves technology integration, product launch or cultural change.
ROUNDTABLE 1: Launching driver experience apps
ROUNDTABLE 2: Opening Carrier-OEM relations
ROUNDTABLE 3: Deciphering claimstech and integration challenges
ROUNDTABLE 4: Installing a ‘can do’ innovative culture across organization
What makes business sense? Balance financial returns with customer choice when promoting one solution over another
From FNOL to claims payment, devise how to embed new technologies to optimize resources and operate at full speed. Successfully navigate digital transformation by connecting technology and culture
Developing an app right now? Need to overhaul your existing offering? Join this workshop and make sure product is on point to maximize customer uptake.
We capture information at a rate that continues to outpace our capacity to analyze and use it. Get on top of the proliferation of data types, sensors, operational devices, and applications that collect the data to fully use the plethora of available data.
Insurance carriers have been collecting data on drivers and vehicles since the Ford Motor T went mainstream. We have access to and use for more data than ever before, how can we maximize the impact of the data we have in house?
Buy it, gather it, work with OEMs, there are more possibilities than ever before. Here’s how to make sure you build a data strategy tailored to your organization’s needs
Target Where You Need to Change in Order to Grow Your Business
TABLE ONE (PRODUCT): Differentiate products: Provide choice and custom solutions to specific customer segments to ensure longevity in that customer base
TABLE TWO (INNOVATION): Speed-to-market: Bring offerings to market faster by efficiently making changes to products and pricing
TABLE THREE (CUSTOMER): Digital engagement: Drive more meaningful customer interactions and provide a truly omnichannel experience
TABLE FOUR (AGENTS): Agent empowerment: Automate agent interactions to improve their responsiveness to customers
TABLE FIVE (CLAIMS): Streamline claims handling: Reduce costs and increase satisfaction with tighter operational performance from FNOL to claims settlement
Carriers able to personalize their communications at the same time as keeping them speedy and efficient with technologies will surely cut through the noise of their competitors and secure long-term loyalty. Discover how to achieve such a balance.
As an industry we are 100 per cent committed to supporting the development of automated vehicles, which have the potential to dramatically improve road safety and revolutionise our transport systems. The question is, how is and when will significant change come to pass?
Hear the latest news on market entries, partnerships, data sharing schemes, and how to prepare for collaboration and sustain market reputation in 2020.
Understand how carrier speakers prioritize as our chair poses the question: Where should North American Carriers be right now in each of these core areas?
Full speaker list • Full conference agenda • Audience breakdown
Receive all details on speakers, agenda and networking sessions for the two-day event
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