Insurance Nexus Awards 2019|September 12th, 2019|Chicago, USA

500 Insurance Leaders

12 Categories

12 Top Industry Judges

Shortlist have been announced, including leading insurers in North America and globally:


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Recognize the visionaries leading the industry into the customer age of insurance

With the customer sharply in focus and front of mind, insurance is transforming to meet modern customer expectations. With the industry going through its most significant and exciting change of its history, The Insurance Nexus Awards aim to recognize the unique and pioneering companies driving this revolution forward.

As carriers combine the passion of their people with the power of technology, there is pioneering and transformative work happening everywhere – and we don’t want to miss anything. So we are taking this opportunity to recognize, celebrate and share excellence across the insurance industry

The Insurance Nexus Awards 2019 will be taking place on September 12th at the Hilton Chicago – a black tie gala that will bring together the most innovative, passionate and dedicated insurance teams to enjoy the successes of our industry and celebrate the best and brightest among us.

This was a testament to the relentless focus on innovation and customer experience and the achievement was a tremendous source of pride for Allstaters across the enterprise Allstate, previous Award winner

2019 Award Categories

In the pursuit of delivering customer-first products with a seamless experience from purchase to claims, each carrier must first become a customer-centric organization. To recognize excellence and innovation at each stage of this process, we have focused categories for product development, customer service, operational transformation and claims – and aim to celebrate both the executives leading the change, and the teams on the front line every day executing on customer strategy.

Click a category to see for more info

North American Claims Management Team

Recognizes the team in a carrier tasked with effectively handling claims to get claims resolved as soon as possible. We are looking for the team who go above and beyond to make the claims process seamless for customer and carrier alike.

North American Customer Service Team

Recognizes the team on the front lines of customer service. We’re looking for customer heroes who go above and beyond whilst spending their day helping customers through traumatic times, explaining confusing insurance policies and compensating for frustrating or inefficient processes.

North American Innovation Team

Recognizes the team who are turning innovative trends into impact – taking IoT, AI, start-ups, sensors, automation, product changes and everything in between, and driving value for customers and carriers.

North American Claims Leader of the Year

Recognizes an executive who has transformed their claims function to meet the needs of the future. We’re looking for individuals who inspire their organization and motivate the team to deliver an ambitious vision whilst maintaining every day operations.

North American Customer Ambassador of the Year

Recognizes an employee who consistently brings the voice of the customer into the organization’s decisions, operations and actions. More importantly, this person will ensure the needs of the customer are being met across the organization.

North American Innovation Leader of the Year

Recognizes an executive who pushes their organization to remain on the cutting edge of possibility, blending what customers need and what technology makes possible to reimagine products, service and operations.

North American Business Transformation of the Year

Recognizes an organization who has significantly transformed how their business operates in the past 3 years and are seeing tangible benefits from this transformation. We are looking for the biggest impact, from technology implementation, process optimization, organizational restructuring etc.

New Insurance Product of the Year

Recognizes the organization who has launched the most innovative insurance product to the market since January 2018. We are looking for a product that is truly unique and both meets the customers need and represents a profitable opportunity for the carrier.

North American Customer Experience of the Year

Recognizes the organization who provides the most seamless, consistent and customer-driven experience throughout their customer’s journey from research and purchase, to claim and renewal. We’ll be considering user experience across channels, transparency and engagement.

Innovative Broker of the Year

Recognizes the broker organization that goes above and beyond to meet the needs of the customer in the modern insurance industry. We’re looking for the broker organization who collaborates closely with carrier partners to ensure the industry looks after customers.

North American Lifetime Achievement Award

Recognizes the executive who has made significant contributions to their teams, wider organizations and the insurance industry at large over the course of their career, that has delivered impact far beyond their peers.

North American Contribution to Society

Recognizes the organization who is acting to drastically reduce risk across their portfolio in the long term, working to ensure their customer community is safer, healthier and able to take control of their risk.


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3 Reasons to get involved in the Insurance Nexus Awards 2019

The Awards offer the prestige of being recognized by the global insurance community, as well as a platform to network and find out about the very latest tech, mindset and innovation adopted by likeminded companies.

The Awards recognize genuine, truly innovative and meaningful approaches to excellence in the insurance arena.

Be recognized by
industry peers

With so much transformative work across innovation, customer experience and claims, this is the best chance to be seen amongst your peers and the wider industry as the best in the market

The best networking
in town

Meet and mingle with the best and brightest of the industry, at a black tie gala set for the celebration of the year. This will be the hottest ticket of 2019, make sure you don’t miss out!

Benchmark and
highlight excellence

With our marketing campaign and significant exposure for all finalists, the awards are a great opportunity to uncover pockets of innovation and benchmark against the industry

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Define excellence: Meet the judging panel

Excellence and innovation within the insurance industry must be celebrated and rewarded – but with so much pioneering work, we have assembled a judging panel to whittle down nominations and crown the winners. Insurance Nexus are proud to work with insurance gurus with such vast knowledge of innovation and excellence, who will help drive the change we want to see in our industry by recognizing those at the forefront of innovation together.

Paul Carroll
Paul Carroll

Insurance Thought Leadership


Mitch Wein
Mitch Wein


Senior Vice President of Research and Consulting

Michael Fitzgerald
Michael Fitzgerald


Senior Analyst

Karen Furtado
Karen Furtado

Strategy Meets Action


Dawn LeBlanc
Dawn LeBlanc

Hartford InsurTech Hub

Managing Director

Nick Lamparelli
Nick Lamparelli

reThought Insurance

Chief Underwriting Officer

Insurance Nerds


Celia Clinciu
Celia Clinciu

InsurTech News


Margaret Resce Milkint
Margaret Resce Milkint

The Jacobson Group

Managing Partner

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What the industry has to say about the Insurance Nexus Awards

"It was an incredible honor to be recognized in last year’s Insurance Innovation Awards. As I mentioned when receiving the award, the Allstate Claims team deserves the credit. This was a testament to their relentless focus on innovation and customer experience and the achievement was a tremendous source of pride for Allstaters across the enterprise. Awards that celebrate innovation are so important to our industry. I encourage everyone to take part and share their success stories."

"We were incredibly honored to have won ‘Insurance Carrier of the Year’ in the Insurance Nexus Canadian Awards. To be recognized by our peers in this way is especially gratifying and a wonderful way for the industry to show its continued support for disruptive innovation. AI-adoption can seem like a long road but awards like these are essential to celebrate and inspire the innovators and pioneers taking insurance into the future!"

"I was delighted to be asked to take part in judging the Insurance Nexus Canadian Awards and was truly overwhelmed by the volume and calibre of nominations we received. The industry is doing fantastic work at the moment, it’s wonderful to be a part of this celebration of innovation and ingenuity in Canadian insurance. A big ‘well done’ to all of our finalists!"