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2019 Agenda


Day 1 - Tuesday, September 10th


0
The Future of The Canadian Insurance Industry
0
__title
  • Boost the Role of Insurance in Customers Lives: Use innovation to deliver customer engagement at scale
  • Leverage Innovative And Connected Technologies: How to deliver greater business impact across your organization
  • Assemble The Team That Will Succeed: Train and support talent to enable new capacity
  • Build A Connected, Efficient and Customer-Centric Organization: Gain loyalty and increase your profit
0
Morning Coffee Break & Networking
0
Insurance Analytics Canada
Product and Innovation Canada
Connected Claims Canada
0
Deliver Results and Unlock Value Across The Whole Business
How to Prioritize Product Development to Deliver What Your Customer Actually Wants
Unleash the Power of Connected Claims
0
__title
  • Explore the potential of combining innovative technologies such as AI and machine learning across insurance
  • Identify friction within your value chain, target innovation and get the greatest impact
  • Drive your investment in the right direction- engage and educate your senior leadership team on the full potential of AI
  • How business leaders can drive AI and analytics implementation to deliver value creation, not just insights
__title
  • How to use customer feedback and insights to uncover true customer needs and push your product and business forward
  • Know your competitors and develop personalized, on-demand and flexible policies
  • Put the customer at the heart of product development to engage customers for life
  • Enhance The Role Of Insurance In Customers’ Lives: Move towards proactive risk reduction in a connected, hyper-personalized and seamless environment
__title
  • Understand exactly what the modern customer demands: On-demand, simplicity, speed and transparency
  • Maximize transparency, reduce friction, and empower customers through the claims process
  • Overcome legacy systems, legacy processes and legacy thinking and improve operational efficiency
  • Further understand the customer demands in order to serve them better than your competitors
0
Lunch & Networking
0
Create an Innovation Engine Within Your Organization
Set The Stage For New Product Development
Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
0
__title
  • Modernize your innovation strategy to gain your competitive advantage
  • Uncover strategies to structure your investment priorities to maximize the business results of innovation
  • Deploy analytics to personalize underwriting, transform claims efficiency and enable customer-centric policies across the value chain
  • Use AI and machine learning to better understand your customer and their needs
__title
  • Utilize innovation effectively to increase the project development and product success
  • Integrate smart data to enable more accurate insurance policies and greater customer engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity
  • Get the required detail on how insurers have integrated service-boosting third-parties to delight the customer
__title
  • Go Beyond Quick Payment: Automate payments to offer cost-effective fulfilment solutions and enhance the customer experience
  • What Customers Really Want Is Choice! Build the ultimate omnichannel claims experience from FNOL to fulfilment, brokers and direct payment
  • Automated FNOL: Improve your process at this crucial stage with automation technologies in order to raise efficiency
  • Payment Strategy Check List: Identify the highest priorities, implementation, security, pay-out options, speed and more
0
Afternoon Coffee Break & Networking
0
Workshops
Workshops
Workshops
0
__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

0
Regulation and Privacy

How To Innovate Under Current Regulation

Why To Partner With Insuretech

Boost the delivery of new products, reduce deployment time and learn a “fail-fast” mentality

Drones role in claims assessment

How drones can be the only devices for assessing the damage

0
Talent

Win The Talent Race: How to find, grow & retain the best people

Automation

Where automation can be used across the customers’ journey

Balance Human Touch Vs Tech Balance

How to balance human touch and tech in order to meet customer expectations


Day 2 - Wednesday, September 11th


0
Insurance Analytics Canada
Product and Innovation Canada
Connected Claims Canada
0
Fuel Your AI Capabilities With Data
Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
Customer-Centric Claims: Efficient, Digital and Flexible
0
__title
  • How to combine multiple data sources and insights to generate a unique competitive advantage
  • Apply analytics to unstructured data such as video, sound and more to gain business efficiency, greater profitability and improved CX
  • Plug data into good analytics and machine leaning and leverage existing information to make predictions about the future
  • Turning Data to Value: Use AI and analytics to deliver right insights to the right people at the right time
  • Next Big Data Wave- IoT: Power automated loss notification based on sensor
__title
  • Collaborate internally with marketing team to identify the core expectations of customers and develop an internal strategy of new products to increase uptake
  • Choose your marketing partners and co-create a plan to push your product as far as it can go
  • Use analytics to target upsell and cross sell opportunities and increase the overall lifetime value of each customer
  • Build products that your customer can easily understand and reduce friction on both sides
  • Case studies from successful product launches: Identify the key ingredients of success and tools that enabled greater uptake from customers
__title
  • Ensure customer treatment matches high customer expectations set by other industries
  • Use AI to deliver customer experience at scale in claims management
  • Data Analytics Matters! Use data analytics and improve customer profiling to meet their needs and demands
  • Provide a truly omnichannel experience, and identify where and how to go above and beyond for your customer
0
Morning Coffee Break & Networking
0
Move Beyond Silos And Discover The Value Of Data
Design New Products That Deliver an Outstanding Customer Experience
Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
0
__title
  • Monetize Every Data Set You’ve Got: Turn your data swamps into a data lake to benefit from the full potential of your data assets
  • Generate new data streams with powerful tech tools such as IoT, telematics, satellite imaginary, sound & video
  • Standardize data across the company to maximize speed and efficiency of analytics processing
  • Use data to build tailormade digital products that resonate with customers
__title
  • Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement
  • Deploy analytics with IoT data to proactively enable reduction of risk enable a two-way dialogue between carrier and customer
  • Create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately
  • Shift from stagnant products to increase variety and win the customer through more relevant products
  • Next-Generation Insurance: Reduce and transfer risks more effectively with real-time risk management
__title
  • Explore the various data sources transforming the potential of claims processing, from video to sensor, voice to imagery, satellite and more
  • Discover how innovation can engage your team to think outside the box to find new opportunities
  • Deploy predictive and deep analytics to identify and assess fraud rapidly
  • Don’t Forget To Partner Up! - Understand the vendor landscape and pain points in your journey process to target innovation and partnerships to the full potential
0
Lunch & Networking
0
Use Data to Design and Deliver an Outstanding Customer Experience
Transform Your Organization And Become Fanatical About Customers
Achieve Seamless Claims
0
__title
  • Get to know your customers in more detail than ever before: Bring customers into focus with data and analytics
  • Utilize data and discover the path to agility and improved customer experience
  • Customer-centric policy onboarding: Simplifying risk questionnaires without sacrificing insight quality
  • Personalized insurance: Create interactive, tailored, on-demand products that suit modern lifestyles
__title
  • Live Polling: Improve your capabilities to serve customers using innovative tech
  • Optimize broker relationships: Drive channels and sales forward through improved lines of communication and ease of doing business
  • Give brokers a competitive advantage: Equip all channels with consistent digital marketing tools
  • Serve customers and save money: Uncover tools for effective digital transformation, creating a high-speed environment that reduces wait times, enhances satisfaction and reduces costs
__title
  • Create a fully digital claims experience that simultaneously boosts operational efficiency and user experience
  • Leverage tech and deliver seamless customer experience
  • How to build connected claims through digital interaction
  • Unlock efficiency across the value chain, moving along the spectrum of increasing claims automation to fast-track, minimal-touch, completely automated claims
0
Innovative Tech Roundtables
Innovative Tech Roundtables
Innovative Tech Roundtables
0
__title
  • How to Leverage Data to Engage and Retain Customers: Organize and analyse customer data to drive and optimize revenue
  • Understand and meet modern customer needs: Build connected, digital and personalized services using targeted insights
  • Use data and analytics to target upsell and cross sell opportunities: How to sell more to your current customer and increase lifetime value
__title
  • Lead Customers Into The Future: Ensure adoption of connected products
  • From Idea To Execution: How to roll out products efficiently and reduce downtime
  • Switch the Mindset for Insurance: Use product design to enhance customer service
__title
  • Practical Data Strategies To Improve Workflow And Information Exchange To Deliver Faster Claims
  • Where’s The Line For Ensuring Human Interaction Within Automation?
  • Strategies To Demonstrate Personalization And Transparency In Communication
0
Lead The Industry Into The Future
Shark Tank: “Welcome to the Cutting Edge of Insurance”
Explore The Future Of Claims
0
__title
  • Leverage InsurTech And Transformation Effectively – Deploy technology and analytics tools to reinvent your business for the future
  • Utilize Blockchain to get better accountability, transparency and superior security
  • Learn how IoT’s unique data sets will enable change across risk, engagement, claims and more
  • Envisage The Future: Explore whether robotics will meet customer expectations, and identify opportunities for new products
__title

Check out who’s on the cutting edge of innovation to deliver new products for the modern customer, hear from (and vote on!) the newest players in the insurance tech industry

__title
  • Acquire the tools to transform claims: chatbot, video data, AI, photos, sensor data and more
  • AI for the future: Optimize claims procedures by gaining speed and efficiency
  • Touchless claims handling: Redefine the blend of human and technology customer services and find optimal efficiency
  • Reduce costs and improve loyalty: Build a customer relationship on a foundation of risk management

Day 1 - Tuesday, September 10th


0
The Future of The Canadian Insurance Industry
0
__title
  • Boost the Role of Insurance in Customers Lives: Use innovation to deliver customer engagement at scale
  • Leverage Innovative And Connected Technologies: How to deliver greater business impact across your organization
  • Assemble The Team That Will Succeed: Train and support talent to enable new capacity
  • Build A Connected, Efficient and Customer-Centric Organization: Gain loyalty and increase your profit
0
Morning Coffee Break & Networking
0
Insurance Analytics Canada
Product and Innovation Canada
Connected Claims Canada
0
Deliver Results and Unlock Value Across The Whole Business
How to Prioritize Product Development to Deliver What Your Customer Actually Wants
Unleash the Power of Connected Claims
0
__title
  • Explore the potential of combining innovative technologies such as AI and machine learning across insurance
  • Identify friction within your value chain, target innovation and get the greatest impact
  • Drive your investment in the right direction- engage and educate your senior leadership team on the full potential of AI
  • How business leaders can drive AI and analytics implementation to deliver value creation, not just insights
__title
  • How to use customer feedback and insights to uncover true customer needs and push your product and business forward
  • Know your competitors and develop personalized, on-demand and flexible policies
  • Put the customer at the heart of product development to engage customers for life
  • Enhance The Role Of Insurance In Customers’ Lives: Move towards proactive risk reduction in a connected, hyper-personalized and seamless environment
__title
  • Understand exactly what the modern customer demands: On-demand, simplicity, speed and transparency
  • Maximize transparency, reduce friction, and empower customers through the claims process
  • Overcome legacy systems, legacy processes and legacy thinking and improve operational efficiency
  • Further understand the customer demands in order to serve them better than your competitors
0
Lunch & Networking
0
Create an Innovation Engine Within Your Organization
Set The Stage For New Product Development
Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
0
__title
  • Modernize your innovation strategy to gain your competitive advantage
  • Uncover strategies to structure your investment priorities to maximize the business results of innovation
  • Deploy analytics to personalize underwriting, transform claims efficiency and enable customer-centric policies across the value chain
  • Use AI and machine learning to better understand your customer and their needs
__title
  • Utilize innovation effectively to increase the project development and product success
  • Integrate smart data to enable more accurate insurance policies and greater customer engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity
  • Get the required detail on how insurers have integrated service-boosting third-parties to delight the customer
__title
  • Go Beyond Quick Payment: Automate payments to offer cost-effective fulfilment solutions and enhance the customer experience
  • What Customers Really Want Is Choice! Build the ultimate omnichannel claims experience from FNOL to fulfilment, brokers and direct payment
  • Automated FNOL: Improve your process at this crucial stage with automation technologies in order to raise efficiency
  • Payment Strategy Check List: Identify the highest priorities, implementation, security, pay-out options, speed and more
0
Afternoon Coffee Break & Networking
0
Workshops
Workshops
Workshops
0
__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

__title

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

0
Regulation and Privacy

How To Innovate Under Current Regulation

Why To Partner With Insuretech

Boost the delivery of new products, reduce deployment time and learn a “fail-fast” mentality

Drones role in claims assessment

How drones can be the only devices for assessing the damage

0
Talent

Win The Talent Race: How to find, grow & retain the best people

Automation

Where automation can be used across the customers’ journey

Balance Human Touch Vs Tech Balance

How to balance human touch and tech in order to meet customer expectations


Day 2 - Wednesday, September 11th


0
Insurance Analytics Canada
Product and Innovation Canada
Connected Claims Canada
0
Fuel Your AI Capabilities With Data
Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
Customer-Centric Claims: Efficient, Digital and Flexible
0
__title
  • How to combine multiple data sources and insights to generate a unique competitive advantage
  • Apply analytics to unstructured data such as video, sound and more to gain business efficiency, greater profitability and improved CX
  • Plug data into good analytics and machine leaning and leverage existing information to make predictions about the future
  • Turning Data to Value: Use AI and analytics to deliver right insights to the right people at the right time
  • Next Big Data Wave- IoT: Power automated loss notification based on sensor
__title
  • Collaborate internally with marketing team to identify the core expectations of customers and develop an internal strategy of new products to increase uptake
  • Choose your marketing partners and co-create a plan to push your product as far as it can go
  • Use analytics to target upsell and cross sell opportunities and increase the overall lifetime value of each customer
  • Build products that your customer can easily understand and reduce friction on both sides
  • Case studies from successful product launches: Identify the key ingredients of success and tools that enabled greater uptake from customers
__title
  • Ensure customer treatment matches high customer expectations set by other industries
  • Use AI to deliver customer experience at scale in claims management
  • Data Analytics Matters! Use data analytics and improve customer profiling to meet their needs and demands
  • Provide a truly omnichannel experience, and identify where and how to go above and beyond for your customer
0
Morning Coffee Break & Networking
0
Move Beyond Silos And Discover The Value Of Data
Design New Products That Deliver an Outstanding Customer Experience
Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
0
__title
  • Monetize Every Data Set You’ve Got: Turn your data swamps into a data lake to benefit from the full potential of your data assets
  • Generate new data streams with powerful tech tools such as IoT, telematics, satellite imaginary, sound & video
  • Standardize data across the company to maximize speed and efficiency of analytics processing
  • Use data to build tailormade digital products that resonate with customers
__title
  • Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement
  • Deploy analytics with IoT data to proactively enable reduction of risk enable a two-way dialogue between carrier and customer
  • Create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately
  • Shift from stagnant products to increase variety and win the customer through more relevant products
  • Next-Generation Insurance: Reduce and transfer risks more effectively with real-time risk management
__title
  • Explore the various data sources transforming the potential of claims processing, from video to sensor, voice to imagery, satellite and more
  • Discover how innovation can engage your team to think outside the box to find new opportunities
  • Deploy predictive and deep analytics to identify and assess fraud rapidly
  • Don’t Forget To Partner Up! - Understand the vendor landscape and pain points in your journey process to target innovation and partnerships to the full potential
0
Lunch & Networking
0
Use Data to Design and Deliver an Outstanding Customer Experience
Transform Your Organization And Become Fanatical About Customers
Achieve Seamless Claims
0
__title
  • Get to know your customers in more detail than ever before: Bring customers into focus with data and analytics
  • Utilize data and discover the path to agility and improved customer experience
  • Customer-centric policy onboarding: Simplifying risk questionnaires without sacrificing insight quality
  • Personalized insurance: Create interactive, tailored, on-demand products that suit modern lifestyles
__title
  • Live Polling: Improve your capabilities to serve customers using innovative tech
  • Optimize broker relationships: Drive channels and sales forward through improved lines of communication and ease of doing business
  • Give brokers a competitive advantage: Equip all channels with consistent digital marketing tools
  • Serve customers and save money: Uncover tools for effective digital transformation, creating a high-speed environment that reduces wait times, enhances satisfaction and reduces costs
__title
  • Create a fully digital claims experience that simultaneously boosts operational efficiency and user experience
  • Leverage tech and deliver seamless customer experience
  • How to build connected claims through digital interaction
  • Unlock efficiency across the value chain, moving along the spectrum of increasing claims automation to fast-track, minimal-touch, completely automated claims
0
Innovative Tech Roundtables
Innovative Tech Roundtables
Innovative Tech Roundtables
0
__title
  • How to Leverage Data to Engage and Retain Customers: Organize and analyse customer data to drive and optimize revenue
  • Understand and meet modern customer needs: Build connected, digital and personalized services using targeted insights
  • Use data and analytics to target upsell and cross sell opportunities: How to sell more to your current customer and increase lifetime value
__title
  • Lead Customers Into The Future: Ensure adoption of connected products
  • From Idea To Execution: How to roll out products efficiently and reduce downtime
  • Switch the Mindset for Insurance: Use product design to enhance customer service
__title
  • Practical Data Strategies To Improve Workflow And Information Exchange To Deliver Faster Claims
  • Where’s The Line For Ensuring Human Interaction Within Automation?
  • Strategies To Demonstrate Personalization And Transparency In Communication
0
Lead The Industry Into The Future
Shark Tank: “Welcome to the Cutting Edge of Insurance”
Explore The Future Of Claims
0
__title
  • Leverage InsurTech And Transformation Effectively – Deploy technology and analytics tools to reinvent your business for the future
  • Utilize Blockchain to get better accountability, transparency and superior security
  • Learn how IoT’s unique data sets will enable change across risk, engagement, claims and more
  • Envisage The Future: Explore whether robotics will meet customer expectations, and identify opportunities for new products
__title

Check out who’s on the cutting edge of innovation to deliver new products for the modern customer, hear from (and vote on!) the newest players in the insurance tech industry

__title
  • Acquire the tools to transform claims: chatbot, video data, AI, photos, sensor data and more
  • AI for the future: Optimize claims procedures by gaining speed and efficiency
  • Touchless claims handling: Redefine the blend of human and technology customer services and find optimal efficiency
  • Reduce costs and improve loyalty: Build a customer relationship on a foundation of risk management

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown