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2019 Agenda

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Day 1
Tuesday, September 10th
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Plenary:
The Future of the Canadian Insurance Industry
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Morning Coffee Break & Networking
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AI and Analytics
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Deliver Results and Unlock Value Across the Whole Business
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0
Create an Innovation Engine Within Your Organization
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0
Workshops
0
Product and Innovation
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How to Prioritize Product Development to Deliver What Your Customer Actually Wants
0
Lunch & Networking
0
Set the Stage for New Product Development
0
Afternoon Coffee Break & Networking
0
Workshops
0
Connected Claims
0
Unleash the Power of Connected Claims
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0
Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
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0
Workshops




Day 2
Wednesday, September 10th
0
AI and Analytics
0
Fuel Your AI Capabilities With Data
0
 
0
Move Beyond Silos and Discover the Value of Data
0
Product and Innovation
0
Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
0
Morning Coffee Break & Networking
0
Design New Products That Deliver an Outstanding Customer Experience
0
Connected Claims
0
Customer-Centric Claims: Efficient, Digital and Flexible
0
 
0
Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
0
Lunch & Networking
0
Plenary:
Maximize The Impact: From Improved Digital Capabilities to a Full Connected Ecosystem
Day 1 - Tuesday, September 10th
AI and Analytics
Deliver Results and Unlock Value Across the Whole Business
11:15
Data Analytics – Move From Ambition to Action
  • Transform the company through education & data analytics services to optimize strategic focus
  • Create new strategic options through data analytics excellence to meet the needs of changing client expectations
  • Generate more and better business through data analytics solutions to deliver on growth targets

Munich Re Thomas Börtzler VP Client Management & Chief Innovation Officer Munich Re

11:35
Focus on Use Cases That Move The Needle: Four High Value AI Opportunities
  • The four use cases that will improve combined ratios by 1 point or more each
  • Why automated machine learning makes really complex problems easy to solve
  • A deep dive into individual loss development - why knowing what you will owe is so important

DataRobot Neal Silbert General Manager, Insurance DataRobot

11:55
Drive Your Investment in the Right Direction: Engage and Educate Your Senior Leadership Team on the Full Potential of AI
  • Create measurable value from data and analytics across multiple roles and build greater efficiencies across departments
  • Understand the value of analytics, from datasets to granularity and timeliness
  • Explore how these approaches can create significant value for your business and why they are ‘must haves’ in the CDO toolkit

Saskatchewan Mutual Insurance Steve Asemota AVP, Business Intelligence Saskatchewan Mutual Insurance

12:15
Panel Discussion & Joint Q&A

Carpe Data Geoffrey Andrews Chief Operating Officer Carpe Data

Munich Re Thomas Börtzler VP Client Management & Chief Innovation Officer Munich Re

DataRobot Neal Silbert General Manager, Insurance DataRobot

Saskatchewan Mutual Insurance Steve Asemota AVP, Business Intelligence Saskatchewan Mutual Insurance

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

12:45
Networking lunch at Trinity Ballroom
12:45
By Invitation Only: VIP Lunch at the York A Room Sponsored by IBM
Create an Innovation Engine Within Your Organization
14:00
LIVE POLLING

Deploy Analytics to Personalize Underwriting, Transform Claims Efficiency and Enable Customer-Centric Policies Across the Value Chain
  • How is analytics being used to maximize transparency, reduce friction, and empower customers throughout the claims process?
  • Are there new, straightforward, easy-to-use pricing tools that help underwriters assess risk and examine loss activity that drives results?
14:05
Innovative Compliance – Healthcare and Elsewhere
  • The process and evolution of anomaly detection: How the WSIB is moving from business rules to risk-based modelling
  • Discover how WSIB is assembling multiple models such as cluster analysis, principle component analysis, geospatial analysis etc. to create a robust process for monitoring non-compliance

WSIB Ontario Terrace D’souza Executive Director, Advanced Analytics WSIB Ontario

14:25
How Artificial Intelligence (AI) is Helping to Win the Battle Against Insurance Fraud
  • Fraud continues to grow as processing moves online: understand how AI is an effective way for insurance companies to battle fraud and automate processes
  • Increase recoveries and avoid fraudulent payments: AI reduces investigative false positives to less than 50% and makes investigators more successful
  • Move beyond traditional “rules-based” approaches: AI uses multiple detection methodologies to manage, identify, prioritize risk

Daisy Intelligence Gary Saarenvirta Founder and CEO Daisy Intelligence

14:45
Make AI Indispensable to Your Organization
  • Explore how to create fully autonomous analytical teams focused on delivering value to the organization- how can we be more agile?
  • Learn how moving from traditional funding models to a continuum and evolutive funding process can help gain traction and speed in delivering analytics projects
  • Hear an exclusive case study on how The Co-operators drastically changed the running of their analytics projects to remain efficient and maximize the value of analytics

The Co-Operators General Insurance Group Dominic Fortin AVP BI Solutions The Co-Operators General Insurance Group

15:05
Panel Discussion & Joint Q&A

WSIB Ontario Terrace D’souza Executive Director, Advanced Analytics WSIB Ontario

Daisy Intelligence Gary Saarenvirta Founder and CEO Daisy Intelligence

The Co-Operators General Insurance Group Dominic Fortin Senior Director, Business Intelligence Solutions & Advanced Analytics The Co-Operators General Insurance Group

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Innovate While Satisfying Compliance, Regulatory and Privacy Concerns
  • How to innovate under current regulations
  • Building workable data and privacy agreements with third parties
  • Anticipate future customer demands and expectations of your own data - strategies to prepare your organization

sun_life_financial Anna Foat Director Digital Transformation Office Sun Life

16:45
WORKSHOP

Compete for Talent
  • Win the talent race: how to find, grow and retain the best people
  • Discover how to accelerate delivery by involving the right people and departments from the outset and embracing collaboration with AI start-ups and third parties
  • Understand the approaches required to effectively implement new innovation strategies with teams experienced in traditional business planning

Stephen Applebaum Managing Partner Insurance Solutions Group

17:30
Drinks Reception
Sponsored by Eclipse Corporation– Exhibition Floor


Day 2 - Wednesday, September 11th
08:30
Registration Opens
AI and Analytics
Fuel Your AI Capabilities With Data
09:00
AI as an Innovation Engine for Insurance: Where are the Strategic Sweet Spots?
  • AI technologies and data have provided a unique opportunity to transform the insurance industry: Learn how to embed them into businesses
  • Identify “sweet spots” of your business and better position innovation projects and maximize the return of investment
  • Transform your company: Discover how enterprise wide effort can lead to higher AI maturity level

Manulife Eugene Wen Vice President, Group Advanced Analytics Manulife

09:20
Solve the customer relevance riddle
  • Learn how to cope with the ‘changing game’: Manage expectations around customer demands, new tech and increased competition
  • Discover how to prosper in a tech-heavy age: Make insurance equally as essential to customers as years gone by
  • Improve customer experience in all parts of the value chain: Be The Cognitive Insurer - use data and gain crucial advantages

Sun Life Christian Bieck Insurance Practice Leader, IBM Institute for Business Value IBM

09:40
Underwriting and AI – Keep Calm and Carry on Underwriting
  • Know how AI will reshape underwriting and pricing and help underwriters assess risk and examine loss activity that drives results
  • Empower the customer to make decisions based on real-time, data-rich assessment
  • Use AI to improve client experience by reducing cycle time

Sun Life Inka Skinner Associate VP, Analytics Sun Life

10:00
Panel Discussion & Joint Q&A

Manulife Eugene Wen Vice President, Group Advanced Analytics Manulife

Sun Life Inka Skinner Associate VP, Analytics Sun Life

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

10:30
Morning Coffee Break & Networking
Move Beyond Silos and Discover the Value of Data
11.00
Uncover Hidden Patterns of Financial Crime Activities Using Connected Data and Network Analysis
  • Graph database advantages compared to relational databases, including (but not limited to) performance, flexibility, and agility
  • Data connections can be as important as data elements. How can we leverage connected data and network analysis to uncover hidden patterns in data?
  • Learn from use cases and examples of network analysis to implement in your organization

Manulife Amir Sepasi Lead Data Scientist, Group Advanced Analytics Manulife

11:20
The First 100 Days - Helping Chief Data and Analytics Officers Navigate Their Journey to Success
  • How to get clarity of role for yourself and for your peers inside your opening days and week as to set clear objectives and a clarity of vision amongst your team
  • Addressing data silos, obsolete technology and skill gaps by organizing your team objectives efficiently and sensibly
  • How to advertise your progress and achievements in a structured manner that allows continuous improvement

Xby2 Ahsan Siddiqi Director, IT and Data Strategy, Architecture Xby2

11.40
Smart Devices Warrant Smart Solutions: How the Warranty Industry Must Change to Deliver Meaningful Products that Consumers Want
  • Data from sensors is spiriting change in how we engage with customers, function to meet expectations and obligations, and create new business models to succeed
  • Prevailing paradigms are not sustainable. Transactional and reactive methods must become personalized and proactive
  • Big data and AI are transforming all aspects of the warranty business, from underwriting, compliance, administration and service fulfillment. Ensure that you transform to survive and grow and stay relevant to the market

AmTrust Financial Services Aleem Lakhani Executive Vice President AmTrust Financial Services

12:00
Panel Discussion & Joint Q&A

Manulife Amir Sepasi Lead Data Scientist, Group Advanced Analytics Manulife

Xby2 Ahsan Siddiqi IT and Data Strategy Architecture Xby2

AmTrust Financial Services Aleem Lakhani Executive Vice President AmTrust Financial Services

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

Day 1 - Tuesday, September 10th
Product and Innovation
How to Prioritize Product Development to Deliver What Your Customer Actually Wants
11:15
Develop Collaboration Between Human and Machine to Navigate This Period of Rapid and Fundamental Change
  • Put the human at heart of process innovation as AI and RPA drive the Fourth Industrial Revolution
  • Enhance the values of connection, care and trust in our industry. Balance efficiency gains and cost savings with improving customers and employee experience
  • Embed empathy, consistency and fairness as central tenets of human-centered innovation

Wawanesa David Arbuthnot Director, Innovation Outpost Wawanesa Mutual Insurance Company

11:35
Launch Your New Products at Speed to Ensure Best Possible Uptake By Your Customer Base
  • Maximize your ROI by rapidly launching your insurance products to market
  • Distribute your products instantly to all of your distribution channels without special coding or programming
  • Integrate seamlessly with third party data services and other components using dynamically generated APIs

ClarionDoor Pat McCall Chief Sales Officer ClarionDoor

11:55
Sight and Sound – The Next Focus Areas for AI in Insurance
  • Instinctual, personalized, and intuitive interaction for consumers, on their terms is now non-negotiable, so how can insurance industry respond?
  • Utilize the power of AI and imagery to speed up the underwriting processes, improve the customer experience and improve outcomes for carriers and customers
  • Don’t believe the hype: AI is creating 10x more opportunities, than jobs that might be automated away. Let’s realize the long-term gains of this technology as successfully negotiated in other industries like retail and aerospace

Arch MI Bilal Parviz VP, Product Development Arch MI

12:15
Panel Discussion & Joint Q&A

Wawanesa David Arbuthnot Director, Innovation Outpost Wawanesa Mutual Insurance Company

ClarionDoor Pat McCall Chief Sales Officer ClarionDoor

Arch MI Bilal Parviz VP, Product Development Arch MI

Moderator: steadysales Sheldon Snodgrass Founder SteadySales

12:45
Networking lunch at Trinity Ballroom
12:45
By Invitation Only: VIP Lunch at the York A Room Sponsored by IBM
Set the Stage for New Product Development
14:00
Innovative New Product Development: It Takes an Enterprise
  • The age of siloed innovation has passed. Create an innovation unit that is plugged in to all functions of the business
  • Attain buy-in for new innovation across the enterprise by communicating aims and successes and encourage creative input from all departments
  • Innovate at speed: Integrate customer feedback and create products that your customers love in no time

Canada Life Scott Marnoch VP Innovation Canada Life

14:20
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • How to integrate smart data to enable more accurate insurance policies and greater customer engagement
  • Understand how to leverage smart data to accurately underwrite and quantify risks in real-time
  • Boost customer engagement: Deploy high value-add AI models to provide customers with valuable risk insights and incentivize engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity
14:40
Integrate Service-Boosting Third Parties to Delight the Customer
  • Partnerships are now mandatory: Integrate best-in-class expertise enables service excellence
  • Resist the siren calls: Start with a customer problem not with a solution or a start-up
  • Adapt your mindset. Be a real partner, not a client
  • Start again: Integrate customer feedback to continuously improve

desjardins_general_insurance_group Boris Collignon VP Strategy, Innovation and Strategic Partnerships Desjardins Insurance

15:00
Panel Discussion and Joint Q&A

Canada Life Scott Marnoch VP Innovation Canada Life

desjardins_general_insurance_group Boris Collignon VP Strategy, Innovation and Strategic Partnerships Desjardins Insurance

Moderator: steadysales Sheldon Snodgrass Founder SteadySales

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Transform Your Culture From Within by Partnering With an Insurtech
  • Boost the delivery of new products, replace deployment time and learn a “fail-fast” mentality
  • Think Like an InsurTech - what are InsurTechs doing differently to foster an innovative culture?
  • Customer First - Embrace a Design Thinking mentality when looking at your existing workflows and processes. Let creativity be the driver by engaging with InsurTechs around customer centric design

__company Christopher Frankland Founder InsurTech360.com

16:45
WORKSHOP

Automation
  • Identify where automation can be used across the customer journey
  • People, Process, Technology and Data - when, where and how should you leverage automated technology within your organization?
  • Your automation journey starts with your Center of Excellence (COE) - where to start and how to win C-suite approval

__company Christopher Frankland Founder InsurTech360.com

17:30
Drinks Reception
Sponsored by Eclipse Corporation– Exhibition Floor


Day 2 - Wednesday, September 11th
08:30
Registration Opens
Product & Innovation
Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
09:00
Transform Your Organization and Become Fanatical about Customers
  • Simplify your purpose: Strip back the layers and understand your core proposition with clarity – what purpose are you trying to achieve?
  • Redefine how we work: Technology should be an enabler, not a hurdle to master our changing environment. Explore why redefining how we work can help transform organizations into modern, efficient enterprises with customers at the heart
  • Silos are a thing of the past: Hear why shifting from product-centricity to customer-centricity requires adopting an “omni-departmental” approach to how we work

Allstate Marcelo Regen VP Brand Innovation & Chief Customer Officer Allstate Insurance Company

09:20
How AI Transforms the Insurance Customer Communications Lifecycle to Enable a Better Customer Experience
  • Key ways that AI impacts every phase of the customer communications lifecycle including migration, optimization, authoring, and management to enable digital transformation and modernization
  • The ability of AI-powered content intelligence to automate content optimization and drive consistency across brand, messaging, reading comprehension, and sentiment
  • How intelligent content management streamlines change management and content creation to reduce compliance risk, accelerate time to market and lower costs

Messagepoint Steve Biancaniello CEO Messagepoint

09:40
The Rise of Personal Assistants: How Information and Data Can Change the Way Insurers Create Value for Clients
  • Personal assistant (Alexa/ Google/ Siri) adoption is at record levels, gathering rich client data and information like never before. This client information can help build relationships, reward loyalty and deliver value in the form of prevention and recovery assistance
  • Learn how to link personal assistant information to the insurance client journey, from relationship building and discovery, through to claims and rehabilitation
  • Uncover the first steps to take to begin this journey

RBC Insurance Catherine Bishop VP Sales Optimization RBC Insurance

10:00
Panel Discussion and Q&A

Allstate Marcelo Regen VP Brand Innovation & Chief Customer Officer Allstate Insurance Company

Messagepoint Steve Biancaniello CEO Messagepoint

RBC Insurance Catherine Bishop VP Sales Optimization RBC Insurance

Moderator: SteadySales Sheldon Snodgrass Founder SteadySales

10:30
Morning Coffee Break & Networking
Design New Products That Deliver an Outstanding Customer Experience
11:00
Boost Customer Engagement with Intelligent Product Design
  • What are the new opportunities presented through intelligent product design within your business?
  • Discuss the benefits of leveraging AI and cloud to enable intelligent product design and how to orchestrate data across touchpoints to create highly personalized and relevant engagement?
  • Use customer feedback to improve customer engagement and awareness of new connected products with AI and cloud

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

11.20
Put the WOW! in Customer Experience Through Automation
  • Achieve end-to-end process automation by leveraging unstructured data to delight customers and reduce costs
  • Create personalized experiences that exceed customer expectations
  • Strengthen customer confidence and trust with complete control over all of their personal data

Adlib Peter Duff Chief Product Officer Adlib

11.40
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • Shift from stagnant products to increased variety and win the customer through more relevant products
  • Next generation insurance: reduce and transfer risks more effectively with real-time risk management
  • Accelerate delivery by involving the right people and departments from the outset. Embrace collaboration with AI start-ups and third parties
12:00
Panel Discussion & Joint Q&A

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

Adlib Peter Duff Chief Product Officer Adlib

Moderator: SteadySales Sheldon Snodgrass Founder SteadySales

Day 1 - Tuesday, September 10th
Connected Claims
Unleash the Power of Connected Claims
11:15
Understand Exactly What the Modern Customer Demands: On-Demand, Simplicity, Speed and Transparency
  • More than just a number: Deliver personalized claims experiences that augment the customer experience during their time of need
  • Empower customers with transparent, easy and flexible claims processing that puts them in charge
  • Achieve the right blend of human and machine to create a claims process that is accurate and efficient, yet sympathetic and personalized

Economical Insurance Hans Reidl SVP Claims Economical Insurance

11:35
Drive Transformation With Digital Engagement
  • Learn digital engagement strategies to improve the customer experience and deepen the relationship between customer and carrier
  • Strategies to improve marketing agility and raise service levels
  • Tools to streamline operations for more efficient processes and superior customer experience

Vitech Frank Vitiello CEO Vitech

11:55
Explore Disruptive Machine Learning Applications in the Insurance Industry
  • Use ML applications to tackle challenging problems in underwriting, adjudication, pricing, fraud detection, and custom recommendations
  • Learn how to alignment and dependency of ML projects with modernization initiatives and legacy systems
  • Discover what are the challenges and pitfalls in analytics utilization in operational environment

Manulife Koosha Golmohammadi Director of Advanced Analytics Manulife

12:15
Panel Discussion & Joint Q&A

Economical Insurance Hans Reidl SVP Claims Economical Insurance

Vitech Frank Vitiello CEO Vitech

Manulife Koosha Golmohammadi Director of Advanced Analytics Manulife

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12:45
Networking lunch at Trinity Ballroom
Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
14:00
Create Magic or Miners: Data Privacy and Insurance Claims
  • As data security risks come into focus with regular public and large-scale data breaches, the evidence of election tampering and more, how should we assess potential risks to customer and enterprise data?
  • Carrot or the Stick: Can data be the incentive to push healthier habits? Or will concerns around increased surveillance and higher rates come to pass?
  • Leverage increasing acceptance of wearable technology to increase customer engagement and gather detailed pictures of trends, habits and behaviors

Sun Life Anna Foat Director Digital Transformation Office Sun Life

14:20
A Skills Strategy for the Insurance Organization of the Future
  • Understand how employee skills drive customer experience: Rethink your customer experience to meet changing expectations
  • Evaluate the current state of skills in your organization and identify gaps and skills needed for the future
  • Develop a skills strategy for ensuring your employees can deliver on your customer vision

D2L Kiara Graham Learning Strategy Consultant D2L

14:40
What Customers Really Want is Choice!
  • Automated FNOL: Improve your process at this crucial stage with automation technologies in order to raise efficiency
  • FNOL integration: Unified customer profiles, efficient workflows, a great user experience, self-service capabilities and more
  • Build the ultimate omnichannel claims experience from FNOL to fulfilment, brokers and direct payment

Aviva Canada Jonathan Spinner AVP Claims Transformation Aviva Canada

15:00
Panel Discussion and Joint Q&A

Sun Life Anna Foat Director Digital Transformation Office Sun Life

Aviva Canada Jonathan Spinner AVP Claims Transformation Aviva Canada

D2L Kiara Graham Learning Strategy Consultant D2L

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are interactive sessions where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Effectively Deploy Drones Across Claims Assessment
  • Gather data before a risk is insured to help in preventative maintenance
  • Rapidly assess damage following an event to reduce cycle time
  • In case of a disaster or catastrophe, gain feedback on the extent of the damage long before the site is safe or accessible

__company Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

16:45
WORKSHOP

Balance Human Touch vs Tech
  • How to balance the human touch with technology in order to meet and surpass customer expectations
  • Embrace new technology partners and solution providers as part of a balanced company capability
  • Realize future tech capabilities that will impact on your customers’ experiences- What will the insurance sector offer in the mid to long term?

__company Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

17:30
Drinks Reception – Exhibition Floor


Day 2 - Wednesday, September 11th
08:30
Registration Opens
Connected Claims
Customer-Centric Claims: Efficient, Digital and Flexible
09:00
Why Talking to Your Customer is the Next Innovation in Claims
  • How hiring the right people unlocks the power of an innovative customer experience
  • Why leveraging strong process is important in creating great claims experiences
  • How to use artificial intelligence intelligently

Wawanesa Erin Fischer VP Claims Excellence Wawanesa Mutual Insurance Company

09:20
Predictive Analytics – Transform Data into Actionable Decisions
  • Grow along the analytics spectrum: Find out how to transition your organization from just analyzing historical data to using it to help predict the lifecycle of a claim, inform decision making and dictate workflow development
  • Who is spending the money: Learn where in an organization the analytic spend will be allocated to, as well as the different departments who’ve been budgeted IT funds in general
  • How you can use predictive analytics to your benefit: Explore several different options for breaking down data to develop action items that can drive your claims organization forward

iso_verisk Tamara Flinn Director of Product Management ISO Claims Partners

09:40
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • Transform communication with customers and improve the customer experience using actionable insights derived from data and predictive analytics
  • Maintain a constant feedback loop to account for customer needs during the claims process
  • Effective Listening for The Voice of The Customer: Use every interaction and build trust and loyalty by delivering transparent and real-time communication
10:00
Panel Discussion and Joint Q&A

Snapsheet Jamie Yoder President Snapsheet

Wawanesa Erin Fischer VP Claims Excellence Wawanesa Mutual Insurance Company

iso_verisk Tamara Flinn Director of Product Management ISO Claims Partners

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10:30
Morning Coffee Break & Networking
Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
11:00
The Imperative Of Evolving The Claims Journey For The Digital Age
  • Explore the various data sources transforming the potential of claims processing, from video to sensor, voice to imagery, satellite and more
  • Leverage user-created data sources to empower customers, boost customer satisfaction and gain unprecedented efficiency savings
  • Utilize data, AI and machine learning to streamline claims by eliminating human error and removing repetitive tasks

TD Insurance Kamana Tripathi AVP, Life & Health Business Operational Effectiveness TD Insurance

11.20
Settle Claims Faster and Restore Livelihoods
  • Understand the real-world value that AI is driving for insurers today
  • Collect collision data, analyze it in real time, to enable efficient repairs and accelerated settlement
  • Partner Up: build a thriving collaboration with an AI partner

Tractable Julie Kheyfets Head of North America Tractable

11:40
Art vs Science of Fraud Management: One Won't Optimize Benefit Without the Other
  • Prioritize fraud management strategies: Strike the correct balance between prevention, detection, investigation, and deterrence
  • Let’s put consumer benefit first: Responsible use of technology and analytics to detect fraud while protecting customers
  • Spotlight on Canada: How can this region become an industry pioneer when it comes to total insurance fraud management?

Aviva Canada Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

12:00
Panel Discussion & Joint Q&A

TD Insurance Kamana Tripathi AVP, Life & Health Business Operational Effectiveness TD Insurance

Tractable Julie Kheyfets Head of North America Tractable

Aviva Canada Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

Day 1 - Tuesday, September 10th
07:30
Registration Opens
08:40
Welcome and Introductory Remarks

Insurance Nexus Ira Sopic Conference Director Insurance Nexus

08:50
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

The Future of the Canadian Insurance Industry
09:00
How to Succeed Through Product Innovation to Deliver What Your Customer Actually Values
  • Segment customers more effectively than ever before: Learn when and how carriers have opportunities to engage with customers, how to derive maximum insight from underwriters, risk managers and actuarial analysts and understand the pros and cons of direct customer feedback
  • Out-perform vs. beat the competition: Understand how to follow your competitors, the utility of monitoring industry trends, and accurately gauge where there are new opportunities for new product development, new delivery mechanisms and new ancillary services
  • Enhance the role of insurance in customers’ lives: Move towards proactive risk reduction in a connected, hyper-personalized and seamless environment

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

09:20
Strategy Networking Session
  • Identify areas ripe for innovation across the enterprise and target new initiatives to best maximize new opportunities
  • Transform your organization into an innovation engine; embed a culture of forward-thinking innovation and remove internal friction by streamlining transformation initiatives enterprise-wide
  • Establish ROI certainty before implementation and discover how careful planning and pre-integration has led to successful AI application

Sponsored session

09:40
Design Organizations for Customer Engagement to Achieve Exponential Profitable Growth
  • In today’s financial service ecosystem, it is critical to build digital business models for real customer engagement to maximize sustainable profitable growth
  • Design digital protection solutions for simplicity, zero exclusions, continuous benefit through digital and analytics will revolutionize and transform the way we think about insurance
  • Leverage analytics to build the necessary intelligence to create exponential growth

Scotiabank Fernando Moreira SVP, Global Insurance Scotiabank

10:00
Panel Discussion & Joint Q&A

Scotiabank Fernando Moreira SVP, Global Insurance Scotiabank

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10:30
Morning Coffee Break & Networking
AI and Analytics
Deliver Results and Unlock Value Across the Whole Business
11:15
Data Analytics – Move From Ambition to Action
  • Transform the company through education & data analytics services to optimize strategic focus
  • Create new strategic options through data analytics excellence to meet the needs of changing client expectations
  • Generate more and better business through data analytics solutions to deliver on growth targets

Munich Re Thomas Börtzler VP Client Management & Chief Innovation Officer Munich Re

11:35
Focus on Use Cases That Move The Needle: Four High Value AI Opportunities
  • The four use cases that will improve combined ratios by 1 point or more each
  • Why automated machine learning makes really complex problems easy to solve
  • A deep dive into individual loss development - why knowing what you will owe is so important

DataRobot Neal Silbert General Manager, Insurance DataRobot

11:55
Drive Your Investment in the Right Direction: Engage and Educate Your Senior Leadership Team on the Full Potential of AI
  • Create measurable value from data and analytics across multiple roles and build greater efficiencies across departments
  • Understand the value of analytics, from datasets to granularity and timeliness
  • Explore how these approaches can create significant value for your business and why they are ‘must haves’ in the CDO toolkit

Saskatchewan Mutual Insurance Steve Asemota AVP, Business Intelligence Saskatchewan Mutual Insurance

12:15
Panel Discussion & Joint Q&A

Carpe Data Geoffrey Andrews Chief Operating Officer Carpe Data

Munich Re Thomas Börtzler VP Client Management & Chief Innovation Officer Munich Re

DataRobot Neal Silbert General Manager, Insurance DataRobot

Saskatchewan Mutual Insurance Steve Asemota AVP, Business Intelligence Saskatchewan Mutual Insurance

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

12:45
Networking lunch at Trinity Ballroom
12:45
By Invitation Only: VIP Lunch at the York A Room Sponsored by IBM
Create an Innovation Engine Within Your Organization
14:00
LIVE POLLING

Deploy Analytics to Personalize Underwriting, Transform Claims Efficiency and Enable Customer-Centric Policies Across the Value Chain
  • How is analytics being used to maximize transparency, reduce friction, and empower customers throughout the claims process?
  • Are there new, straightforward, easy-to-use pricing tools that help underwriters assess risk and examine loss activity that drives results?
14:05
Innovative Compliance – Healthcare and Elsewhere
  • The process and evolution of anomaly detection: How the WSIB is moving from business rules to risk-based modelling
  • Discover how WSIB is assembling multiple models such as cluster analysis, principle component analysis, geospatial analysis etc. to create a robust process for monitoring non-compliance

WSIB Ontario Terrace D’souza Executive Director, Advanced Analytics WSIB Ontario

14:25
How Artificial Intelligence (AI) is Helping to Win the Battle Against Insurance Fraud
  • Fraud continues to grow as processing moves online: understand how AI is an effective way for insurance companies to battle fraud and automate processes
  • Increase recoveries and avoid fraudulent payments: AI reduces investigative false positives to less than 50% and makes investigators more successful
  • Move beyond traditional “rules-based” approaches: AI uses multiple detection methodologies to manage, identify, prioritize risk

Daisy Intelligence Gary Saarenvirta Founder and CEO Daisy Intelligence

14:45
Make AI Indispensable to Your Organization
  • Explore how to create fully autonomous analytical teams focused on delivering value to the organization- how can we be more agile?
  • Learn how moving from traditional funding models to a continuum and evolutive funding process can help gain traction and speed in delivering analytics projects
  • Hear an exclusive case study on how The Co-operators drastically changed the running of their analytics projects to remain efficient and maximize the value of analytics

The Co-Operators General Insurance Group Dominic Fortin AVP BI Solutions The Co-Operators General Insurance Group

15:05
Panel Discussion & Joint Q&A

WSIB Ontario Terrace D’souza Executive Director, Advanced Analytics WSIB Ontario

Daisy Intelligence Gary Saarenvirta Founder and CEO Daisy Intelligence

The Co-Operators General Insurance Group Dominic Fortin Senior Director, Business Intelligence Solutions & Advanced Analytics The Co-Operators General Insurance Group

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Innovate While Satisfying Compliance, Regulatory and Privacy Concerns
  • How to innovate under current regulations
  • Building workable data and privacy agreements with third parties
  • Anticipate future customer demands and expectations of your own data - strategies to prepare your organization

sun_life_financial Anna Foat Director Digital Transformation Office Sun Life

16:45
WORKSHOP

Compete for Talent
  • Win the talent race: how to find, grow and retain the best people
  • Discover how to accelerate delivery by involving the right people and departments from the outset and embracing collaboration with AI start-ups and third parties
  • Understand the approaches required to effectively implement new innovation strategies with teams experienced in traditional business planning

Stephen Applebaum Managing Partner Insurance Solutions Group

17:30
Drinks Reception
Sponsored by Eclipse Corporation– Exhibition Floor
Product and Innovation
How to Prioritize Product Development to Deliver What Your Customer Actually Wants
11:15
Develop Collaboration Between Human and Machine to Navigate This Period of Rapid and Fundamental Change
  • Put the human at heart of process innovation as AI and RPA drive the Fourth Industrial Revolution
  • Enhance the values of connection, care and trust in our industry. Balance efficiency gains and cost savings with improving customers and employee experience
  • Embed empathy, consistency and fairness as central tenets of human-centered innovation

Wawanesa David Arbuthnot Director, Innovation Outpost Wawanesa Mutual Insurance Company

11:35
Launch Your New Products at Speed to Ensure Best Possible Uptake By Your Customer Base
  • Maximize your ROI by rapidly launching your insurance products to market
  • Distribute your products instantly to all of your distribution channels without special coding or programming
  • Integrate seamlessly with third party data services and other components using dynamically generated APIs

ClarionDoor Pat McCall Chief Sales Officer ClarionDoor

11:55
Sight and Sound – The Next Focus Areas for AI in Insurance
  • Instinctual, personalized, and intuitive interaction for consumers, on their terms is now non-negotiable, so how can insurance industry respond?
  • Utilize the power of AI and imagery to speed up the underwriting processes, improve the customer experience and improve outcomes for carriers and customers
  • Don’t believe the hype: AI is creating 10x more opportunities, than jobs that might be automated away. Let’s realize the long-term gains of this technology as successfully negotiated in other industries like retail and aerospace

Arch MI Bilal Parviz VP, Product Development Arch MI

12:15
Panel Discussion & Joint Q&A

Wawanesa David Arbuthnot Director, Innovation Outpost Wawanesa Mutual Insurance Company

ClarionDoor Pat McCall Chief Sales Officer ClarionDoor

Arch MI Bilal Parviz VP, Product Development Arch MI

Moderator: steadysales Sheldon Snodgrass Founder SteadySales

12:45
Networking lunch at Trinity Ballroom
12:45
By Invitation Only: VIP Lunch at the York A Room Sponsored by IBM
Set the Stage for New Product Development
14:00
Innovative New Product Development: It Takes an Enterprise
  • The age of siloed innovation has passed. Create an innovation unit that is plugged in to all functions of the business
  • Attain buy-in for new innovation across the enterprise by communicating aims and successes and encourage creative input from all departments
  • Innovate at speed: Integrate customer feedback and create products that your customers love in no time

Canada Life Scott Marnoch VP Innovation Canada Life

14:20
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • How to integrate smart data to enable more accurate insurance policies and greater customer engagement
  • Understand how to leverage smart data to accurately underwrite and quantify risks in real-time
  • Boost customer engagement: Deploy high value-add AI models to provide customers with valuable risk insights and incentivize engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity
14:40
Integrate Service-Boosting Third Parties to Delight the Customer
  • Partnerships are now mandatory: Integrate best-in-class expertise enables service excellence
  • Resist the siren calls: Start with a customer problem not with a solution or a start-up
  • Adapt your mindset. Be a real partner, not a client
  • Start again: Integrate customer feedback to continuously improve

desjardins_general_insurance_group Boris Collignon VP Strategy, Innovation and Strategic Partnerships Desjardins Insurance

15:00
Panel Discussion and Joint Q&A

Canada Life Scott Marnoch VP Innovation Canada Life

desjardins_general_insurance_group Boris Collignon VP Strategy, Innovation and Strategic Partnerships Desjardins Insurance

Moderator: steadysales Sheldon Snodgrass Founder SteadySales

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Transform Your Culture From Within by Partnering With an Insurtech
  • Boost the delivery of new products, replace deployment time and learn a “fail-fast” mentality
  • Think Like an InsurTech - what are InsurTechs doing differently to foster an innovative culture?
  • Customer First - Embrace a Design Thinking mentality when looking at your existing workflows and processes. Let creativity be the driver by engaging with InsurTechs around customer centric design

__company Christopher Frankland Founder InsurTech360.com

16:45
WORKSHOP

Automation
  • Identify where automation can be used across the customer journey
  • People, Process, Technology and Data - when, where and how should you leverage automated technology within your organization?
  • Your automation journey starts with your Center of Excellence (COE) - where to start and how to win C-suite approval

__company Christopher Frankland Founder InsurTech360.com

17:30
Drinks Reception
Sponsored by Eclipse Corporation– Exhibition Floor
Connected Claims
Unleash the Power of Connected Claims
11:15
Understand Exactly What the Modern Customer Demands: On-Demand, Simplicity, Speed and Transparency
  • More than just a number: Deliver personalized claims experiences that augment the customer experience during their time of need
  • Empower customers with transparent, easy and flexible claims processing that puts them in charge
  • Achieve the right blend of human and machine to create a claims process that is accurate and efficient, yet sympathetic and personalized

Economical Insurance Hans Reidl SVP Claims Economical Insurance

11:35
Drive Transformation With Digital Engagement
  • Learn digital engagement strategies to improve the customer experience and deepen the relationship between customer and carrier
  • Strategies to improve marketing agility and raise service levels
  • Tools to streamline operations for more efficient processes and superior customer experience

Vitech Frank Vitiello CEO Vitech

11:55
Explore Disruptive Machine Learning Applications in the Insurance Industry
  • Use ML applications to tackle challenging problems in underwriting, adjudication, pricing, fraud detection, and custom recommendations
  • Learn how to alignment and dependency of ML projects with modernization initiatives and legacy systems
  • Discover what are the challenges and pitfalls in analytics utilization in operational environment

Manulife Koosha Golmohammadi Director of Advanced Analytics Manulife

12:15
Panel Discussion & Joint Q&A

Economical Insurance Hans Reidl SVP Claims Economical Insurance

Vitech Frank Vitiello CEO Vitech

Manulife Koosha Golmohammadi Director of Advanced Analytics Manulife

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12:45
Networking lunch at Trinity Ballroom
Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
14:00
Create Magic or Miners: Data Privacy and Insurance Claims
  • As data security risks come into focus with regular public and large-scale data breaches, the evidence of election tampering and more, how should we assess potential risks to customer and enterprise data?
  • Carrot or the Stick: Can data be the incentive to push healthier habits? Or will concerns around increased surveillance and higher rates come to pass?
  • Leverage increasing acceptance of wearable technology to increase customer engagement and gather detailed pictures of trends, habits and behaviors

Sun Life Anna Foat Director Digital Transformation Office Sun Life

14:20
A Skills Strategy for the Insurance Organization of the Future
  • Understand how employee skills drive customer experience: Rethink your customer experience to meet changing expectations
  • Evaluate the current state of skills in your organization and identify gaps and skills needed for the future
  • Develop a skills strategy for ensuring your employees can deliver on your customer vision

D2L Kiara Graham Learning Strategy Consultant D2L

14:40
What Customers Really Want is Choice!
  • Automated FNOL: Improve your process at this crucial stage with automation technologies in order to raise efficiency
  • FNOL integration: Unified customer profiles, efficient workflows, a great user experience, self-service capabilities and more
  • Build the ultimate omnichannel claims experience from FNOL to fulfilment, brokers and direct payment

Aviva Canada Jonathan Spinner AVP Claims Transformation Aviva Canada

15:00
Panel Discussion and Joint Q&A

Sun Life Anna Foat Director Digital Transformation Office Sun Life

Aviva Canada Jonathan Spinner AVP Claims Transformation Aviva Canada

D2L Kiara Graham Learning Strategy Consultant D2L

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30
Afternoon Coffee Break & Networking
Track Workshops

These workshops are interactive sessions where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need – led by industry experts, this is your chance to voice your challenges and leave with practical solutions

These workshops will explore:

16:00
WORKSHOP

Effectively Deploy Drones Across Claims Assessment
  • Gather data before a risk is insured to help in preventative maintenance
  • Rapidly assess damage following an event to reduce cycle time
  • In case of a disaster or catastrophe, gain feedback on the extent of the damage long before the site is safe or accessible

__company Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

16:45
WORKSHOP

Balance Human Touch vs Tech
  • How to balance the human touch with technology in order to meet and surpass customer expectations
  • Embrace new technology partners and solution providers as part of a balanced company capability
  • Realize future tech capabilities that will impact on your customers’ experiences- What will the insurance sector offer in the mid to long term?

__company Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

17:30
Drinks Reception – Exhibition Floor


Day 2 - Wednesday, September 11th
08:30
Registration Opens
AI and Analytics
Fuel Your AI Capabilities With Data
09:00
AI as an Innovation Engine for Insurance: Where are the Strategic Sweet Spots?
  • AI technologies and data have provided a unique opportunity to transform the insurance industry: Learn how to embed them into businesses
  • Identify “sweet spots” of your business and better position innovation projects and maximize the return of investment
  • Transform your company: Discover how enterprise wide effort can lead to higher AI maturity level

Manulife Eugene Wen Vice President, Group Advanced Analytics Manulife

09:20
Solve the customer relevance riddle
  • Learn how to cope with the ‘changing game’: Manage expectations around customer demands, new tech and increased competition
  • Discover how to prosper in a tech-heavy age: Make insurance equally as essential to customers as years gone by
  • Improve customer experience in all parts of the value chain: Be The Cognitive Insurer - use data and gain crucial advantages

Sun Life Christian Bieck Insurance Practice Leader, IBM Institute for Business Value IBM

09:40
Underwriting and AI – Keep Calm and Carry on Underwriting
  • Know how AI will reshape underwriting and pricing and help underwriters assess risk and examine loss activity that drives results
  • Empower the customer to make decisions based on real-time, data-rich assessment
  • Use AI to improve client experience by reducing cycle time

Sun Life Inka Skinner Associate VP, Analytics Sun Life

10:00
Panel Discussion & Joint Q&A

Manulife Eugene Wen Vice President, Group Advanced Analytics Manulife

Sun Life Inka Skinner Associate VP, Analytics Sun Life

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

10:30
Morning Coffee Break & Networking
Move Beyond Silos and Discover the Value of Data
11.00
Uncover Hidden Patterns of Financial Crime Activities Using Connected Data and Network Analysis
  • Graph database advantages compared to relational databases, including (but not limited to) performance, flexibility, and agility
  • Data connections can be as important as data elements. How can we leverage connected data and network analysis to uncover hidden patterns in data?
  • Learn from use cases and examples of network analysis to implement in your organization

Manulife Amir Sepasi Lead Data Scientist, Group Advanced Analytics Manulife

11:20
The First 100 Days - Helping Chief Data and Analytics Officers Navigate Their Journey to Success
  • How to get clarity of role for yourself and for your peers inside your opening days and week as to set clear objectives and a clarity of vision amongst your team
  • Addressing data silos, obsolete technology and skill gaps by organizing your team objectives efficiently and sensibly
  • How to advertise your progress and achievements in a structured manner that allows continuous improvement

Xby2 Ahsan Siddiqi Director, IT and Data Strategy, Architecture Xby2

11.40
Smart Devices Warrant Smart Solutions: How the Warranty Industry Must Change to Deliver Meaningful Products that Consumers Want
  • Data from sensors is spiriting change in how we engage with customers, function to meet expectations and obligations, and create new business models to succeed
  • Prevailing paradigms are not sustainable. Transactional and reactive methods must become personalized and proactive
  • Big data and AI are transforming all aspects of the warranty business, from underwriting, compliance, administration and service fulfillment. Ensure that you transform to survive and grow and stay relevant to the market

AmTrust Financial Services Aleem Lakhani Executive Vice President AmTrust Financial Services

12:00
Panel Discussion & Joint Q&A

Manulife Amir Sepasi Lead Data Scientist, Group Advanced Analytics Manulife

Xby2 Ahsan Siddiqi IT and Data Strategy Architecture Xby2

AmTrust Financial Services Aleem Lakhani Executive Vice President AmTrust Financial Services

Moderator: InsurTech360.com Christopher Frankland Founder InsurTech360.com

Day 2 - Wednesday, September 11th
08:30
Registration Opens
Product & Innovation
Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
09:00
Transform Your Organization and Become Fanatical about Customers
  • Simplify your purpose: Strip back the layers and understand your core proposition with clarity – what purpose are you trying to achieve?
  • Redefine how we work: Technology should be an enabler, not a hurdle to master our changing environment. Explore why redefining how we work can help transform organizations into modern, efficient enterprises with customers at the heart
  • Silos are a thing of the past: Hear why shifting from product-centricity to customer-centricity requires adopting an “omni-departmental” approach to how we work

Allstate Marcelo Regen VP Brand Innovation & Chief Customer Officer Allstate Insurance Company

09:20
How AI Transforms the Insurance Customer Communications Lifecycle to Enable a Better Customer Experience
  • Key ways that AI impacts every phase of the customer communications lifecycle including migration, optimization, authoring, and management to enable digital transformation and modernization
  • The ability of AI-powered content intelligence to automate content optimization and drive consistency across brand, messaging, reading comprehension, and sentiment
  • How intelligent content management streamlines change management and content creation to reduce compliance risk, accelerate time to market and lower costs

Messagepoint Steve Biancaniello CEO Messagepoint

09:40
The Rise of Personal Assistants: How Information and Data Can Change the Way Insurers Create Value for Clients
  • Personal assistant (Alexa/ Google/ Siri) adoption is at record levels, gathering rich client data and information like never before. This client information can help build relationships, reward loyalty and deliver value in the form of prevention and recovery assistance
  • Learn how to link personal assistant information to the insurance client journey, from relationship building and discovery, through to claims and rehabilitation
  • Uncover the first steps to take to begin this journey

RBC Insurance Catherine Bishop VP Sales Optimization RBC Insurance

10:00
Panel Discussion and Q&A

Allstate Marcelo Regen VP Brand Innovation & Chief Customer Officer Allstate Insurance Company

Messagepoint Steve Biancaniello CEO Messagepoint

RBC Insurance Catherine Bishop VP Sales Optimization RBC Insurance

Moderator: SteadySales Sheldon Snodgrass Founder SteadySales

10:30
Morning Coffee Break & Networking
Design New Products That Deliver an Outstanding Customer Experience
11:00
Boost Customer Engagement with Intelligent Product Design
  • What are the new opportunities presented through intelligent product design within your business?
  • Discuss the benefits of leveraging AI and cloud to enable intelligent product design and how to orchestrate data across touchpoints to create highly personalized and relevant engagement?
  • Use customer feedback to improve customer engagement and awareness of new connected products with AI and cloud

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

11.20
Put the WOW! in Customer Experience Through Automation
  • Achieve end-to-end process automation by leveraging unstructured data to delight customers and reduce costs
  • Create personalized experiences that exceed customer expectations
  • Strengthen customer confidence and trust with complete control over all of their personal data

Adlib Peter Duff Chief Product Officer Adlib

11.40
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • Shift from stagnant products to increased variety and win the customer through more relevant products
  • Next generation insurance: reduce and transfer risks more effectively with real-time risk management
  • Accelerate delivery by involving the right people and departments from the outset. Embrace collaboration with AI start-ups and third parties
12:00
Panel Discussion & Joint Q&A

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

Adlib Peter Duff Chief Product Officer Adlib

Moderator: SteadySales Sheldon Snodgrass Founder SteadySales

Day 2 - Wednesday, September 11th
08:30
Registration Opens
Connected Claims
Customer-Centric Claims: Efficient, Digital and Flexible
09:00
Why Talking to Your Customer is the Next Innovation in Claims
  • How hiring the right people unlocks the power of an innovative customer experience
  • Why leveraging strong process is important in creating great claims experiences
  • How to use artificial intelligence intelligently

Wawanesa Erin Fischer VP Claims Excellence Wawanesa Mutual Insurance Company

09:20
Predictive Analytics – Transform Data into Actionable Decisions
  • Grow along the analytics spectrum: Find out how to transition your organization from just analyzing historical data to using it to help predict the lifecycle of a claim, inform decision making and dictate workflow development
  • Who is spending the money: Learn where in an organization the analytic spend will be allocated to, as well as the different departments who’ve been budgeted IT funds in general
  • How you can use predictive analytics to your benefit: Explore several different options for breaking down data to develop action items that can drive your claims organization forward

iso_verisk Tamara Flinn Director of Product Management ISO Claims Partners

09:40
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • Transform communication with customers and improve the customer experience using actionable insights derived from data and predictive analytics
  • Maintain a constant feedback loop to account for customer needs during the claims process
  • Effective Listening for The Voice of The Customer: Use every interaction and build trust and loyalty by delivering transparent and real-time communication
10:00
Panel Discussion and Joint Q&A

Snapsheet Jamie Yoder President Snapsheet

Wawanesa Erin Fischer VP Claims Excellence Wawanesa Mutual Insurance Company

iso_verisk Tamara Flinn Director of Product Management ISO Claims Partners

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

10:30
Morning Coffee Break & Networking
Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
11:00
The Imperative Of Evolving The Claims Journey For The Digital Age
  • Explore the various data sources transforming the potential of claims processing, from video to sensor, voice to imagery, satellite and more
  • Leverage user-created data sources to empower customers, boost customer satisfaction and gain unprecedented efficiency savings
  • Utilize data, AI and machine learning to streamline claims by eliminating human error and removing repetitive tasks

TD Insurance Kamana Tripathi AVP, Life & Health Business Operational Effectiveness TD Insurance

11.20
Settle Claims Faster and Restore Livelihoods
  • Understand the real-world value that AI is driving for insurers today
  • Collect collision data, analyze it in real time, to enable efficient repairs and accelerated settlement
  • Partner Up: build a thriving collaboration with an AI partner

Tractable Julie Kheyfets Head of North America Tractable

11:40
Art vs Science of Fraud Management: One Won't Optimize Benefit Without the Other
  • Prioritize fraud management strategies: Strike the correct balance between prevention, detection, investigation, and deterrence
  • Let’s put consumer benefit first: Responsible use of technology and analytics to detect fraud while protecting customers
  • Spotlight on Canada: How can this region become an industry pioneer when it comes to total insurance fraud management?

Aviva Canada Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

12:00
Panel Discussion & Joint Q&A

TD Insurance Kamana Tripathi AVP, Life & Health Business Operational Effectiveness TD Insurance

Tractable Julie Kheyfets Head of North America Tractable

Aviva Canada Gordon Rasbach Former Aviva VP Property Claims & Fraud Management Aviva Canada

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

12:30
Networking lunch at Trinity Ballroom
Maximize The Impact: From Improved Digital Capabilities to a Full Connected Ecosystem
13:30
Developing and Implementing an Innovation Engine
  • Turn your organization into an innovation engine; embed a culture of forward-thinking innovation and remove internal friction by streamlining transformation initiatives enterprise-wide
  • Boost customer engagement: deploy high value-add AI models to provide customers with valuable risk insights and incentivize engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity

Ameritas Josh Everett VP Strategic Partnerships & Innovation Ameritas

13:50
Genpact and Formula E Racing: Learnings for insurance from a high performance race team​
  • Racing optimization as related to operations optimization with data and analytics
  • Competitive intelligence as related to new product launches and understanding risk
  • Fan engagement as related to customer acquisition

Genpact Armen Kherlopian, PhD. Chief Science Officer Genpact

14:20
Innovation Tech Roundtables

Break down the strategies discussed among your peers and gain inspiration and insight from across the room!

Join the discussion on:

  • Learn how to leverage data to engage and retain customers: Organize and analyze customer data to drive and optimize revenue
  • Understand and meet modern customer needs: build connected, digital and personalized services using targeted insights
  • Practical data strategies: Use data and analytics to improve workflow and information exchange to deliver faster claims
14:50
Panel Discussion & Joint Q&A
15:20
Chairman’s Closing Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

15:30
End of Conference


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