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An agenda packed with strategies & practical case studies on how to design and deliver a world-class analytics organization

Day 1 - Tuesday, September 25th

7:30
Registration, Exhibition and Welcome Coffee
8:30
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:40
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

Realizing the Promise of Artificial Intelligence
8:50
Live Polling Session: Realizing the Promise of AI

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Benchmarking the Canadian insurance industry: tracking progress on analytics, AI, digital, and tech innovation
  • Get the big picture: the trends, the players and disruptive changes on the horizon for Canadian insurers to keep their eyes on
  • The common priorities for the Insurance Analytics Canada Summit: what would we like to take away from these two days?

Stephen Applebaum Managing Partner Insurance Solutions Group

9:00
Bridging the Gap Between Business Needs and Analytics Applications: Meeting Customer Demands at Scale
  • Build the framework: a strategic approach to accelerate and focus analytics, maximizing the value that is generated from our data, thus improving our competitive advantage
  • Take the lead: how business leaders can drive AI and analytics implementation to create real value
  • Leverage data to exceed customer expectations: how it is imperative to answer demands for simple, hyper-personalized experiences, from the onboarding process, to claims triage
  • Be nimble and plan for the evolution of technology: know your customer and business needs in order to identify the relevant trends

Desjardins Barbara Bellissimo Senior Vice President Desjardins

9:20
Building the Case for Artificial Intelligence: Seize the Opportunity, Cut Through the Hype and Solve Real-World Business Problems
  • Carriers have heavily invested in their analytics capabilities and as of yet haven’t seen a clear return. How can you justify another round of investment to implement AI?
  • Manage stakeholders’ expectations and don’t get sucked in by what is ‘shiny and new’: identify the technology, processes and skills that are right for your business and stick to them
  • Crawl, walk, run: find the quick wins to get executive buy-in by showing how AI immediately improves KPIs

Scotiabank Fernando Moreira Senior Vice President of Global Insurance Scotiabank

9:40
Looking Past Big Data and Towards Artificial Intelligence: From Descriptive to Predictive Analytics
  • What really is AI, where are we on the hype-cycle and what’s all the fuss about? why AI now?
  • A pragmatic approach to AI: best practices in starting small, building engagement, stakeholder communications and education
  • Where and why has AI been a success in related industries and what can insurance learn?

SAS Steve Holder National Strategy Executive, Analytic Ecosystems SAS

10:00
Change Your Tires Whilst Driving Down the Highway: Transformation Management During Operation
  • Learn how to innovate and disrupt your current business whilst still driving growth
  • Discover how carriers are working around legacy systems and overcoming current limitations to experiment with different technologies and improve business efficiencies
  • Ensure that you understand the third-party support available to you and how to collaborate with the best analytics partners to maximize your competencies

Manulife Financial Cindy Forbes EVP & Chief Analytics Officer Manulife Financial

10:20
Live Demo Softelligence
10:30
Networking Break
11:00
Panel Discussion and Joint Q&A: Realizing the Promise of AI

Desjardins Barbara Bellissimo Senior Vice President Desjardins

Manulife Financial Cindy Forbes EVP & Chief Analytics Officer Manulife Financial

SAS Amanda Holden National Executive - Fraud & Security Intelligence SAS

Scotiabank Fernando Moreira Senior Vice President of Global Insurance Scotiabank

Levio Alex Rykhva Partner and Strategic Advisor Levio

11:30
Advanced Analytics and Artificial Intelligence for Wildfire Risk Assessment
  • Assessment of wildfire risk is a unique data/analytics problem
  • Artificial intelligence, big data management and process automation provide a solution
  • Learn how such a solution effectively supports numerous insurance uses - automated decision-making/risk selection, pricing/rating, marketing and portfolio management.

Verisk Insurance Solutions Dominic Ford Geospatial Analyst Verisk

11:50
Artificial Intelligence: What you must tell your CEO
  • Understanding the role of the business. AI is not just about technology
  • Exploring the success factors of AI. Hint: the number 1 factor is change management
  • Narrowing the gap between digital innovation and business operations: Strategic alignment can make or break your AI roadmap

The Co-Operators Clement Brunet Research and Analytics Director The Co-operators

12:10
Driving and Communicating Change: Get Your Workforce on Board with Your Future AI & Analytics Plans
  • Get tips to set your vision, recruit the right people and develop educational strategies that empower your staff
  • Will we see new roles being created in this space, and what skillsets will be required? How do you balance business awareness with data-science skills?
  • Build an AI-enabled organization: empower the workforce, focus on problem-solving and innovation, and ensure longevity, efficiency and discipline

Manulife Financial Eugene Wen Vice President, Group Advanced Analytics Manulife Financial

12:30
Networking Lunch & VIP Lunch Sponsored by SAS
13:30
Panel Discussion and Joint Q&A - Getting Started: Success and Failures Stories to Turn Inspiration into Practical Action

The Co-Operators Clement Brunet Research and Analytics Director The Co-operators

Manulife Financial Eugene Wen Vice President, Group Advanced Analytics Manulife Financial

NEOS Ernst Renner Managing Partner NEOS

TD Securities Kamana Tripathi Vice President & Director, Digital Sales, Retail Foreign Exchange & Precious Metals TD Securities

Verisk Insurance Solutions Dominic Ford Geospatial Analyst Verisk

Analytics to Supercharge Performance and Unlock True Business Value
14:00
The Canadian Insurance Market Primed for Disruption
  • Discover how to prepare for disruption and why - dominated by large incumbents and protected by regulation, carriers in Canada have little room to innovate that stifles innovation
  • Explore practical examples the from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space

RFi Group, North and Latin America Cyrielle Chiron Managing Director RFi Group, North and Latin America

14:15
Moving Beyond the Silos with a Modern Enterprise Data Platform
  • Develop a current state assessment of data assets and their uses, identifying inefficiencies, risks, and departmental friction points
  • Create a comprehensive enterprise data strategy and architecture, rationalizing and converging existing projects into a joint strategy, establishing data governance and cross-functional collaboration

X by 2 Ahsan Siddiqi Director, IT & Data Strategy, Architecture X By 2

14:35
From an Idea to a Working Business Solution
  • Discover the recipe to deliver tangible business value in the fast-paced environment of data science
  • Explore the methodology around project selection and prioritization
  • Developing on the importance of an agile mindset with quick feedback loop

Intact Achraf Louitri Director Research and Development Intact

14:55
Winning in the Age of Omnipresent Analytics
  • Prove the unmistakable return on analytics investments: find the quick wins, scale-up pilots and get business buy-in to drive your analytics plans forward
  • Maximize analytics expertise: from consistent, centralized centers to unique, team-based experts to leveraging specific business knowledge, plus the hybrid models in between
  • Demand culture change from the top-down and leverage both executive influence throughout teams and analytics evangelists for quicker culture adoption

Aviva Canada Baiju Devani Vice President Enterprise Analytics Aviva Canada

15:15
Panel Discussion and Joint Q&A: Analytics to Supercharge Performance and Unlock True Business Value

X by 2 Ahsan Siddiqi Director, IT & Data Strategy, Architecture X By 2

Intact Achraf Louitri Director Research and Development Intact

Aviva Canada Baiju Devani Vice President Enterprise Analytics Aviva Canada

Collibra Dan Sholler Director Product Marketing Collibra

15:45
Networking Break
Claims
16:20
Data-Driven Claims Processing: Efficient and Customer-Friendly
  • Employ analytics to ensure that the right adjustor has the right information, and the right adjustments are being made in your claims department
  • Understand claimant behavior and where the claims process is going right and wrong: determine when it is relevant for a human to review claims and when it makes sense to automate

Aviva Jonathan Spinner Assistant Vice President, Claims Transformation & Strategy Aviva

16:40
Always One Step-Ahead: Deep Analytics and Predictive Analytics in Fraud
  • A practical guide to Artificial Intelligence and Machine learning
  • Injecting your business knowledge into analytics

SAS Dan McKenzie Principal Solution Architect, Global Security Intelligence Practice SAS

17:00
Fast-track Claims Handling: Make Claims Segmentation Work for You
  • Listen to practical examples of using advanced analytics and machine learning to speed up the claims process.
  • Put the customer experience front and center: fast-track claims and reduce handling costs whilst enhancing the customer experience.

Workplace Safety and Insurance Board Terrance D’souza Executive Director, Advanced Analytics Workplace Safety and Insurance Board

17:20
Panel Discussion and Joint Q&A

Aviva Jonathan Spinner Assistant Vice President, Claims Transformation & Strategy Aviva

SAS Dan McKenzie Principal Solution Architect, Global Security Intelligence Practice SAS

Workplace Safety and Insurance Board Terrance D’souza Executive Director, Advanced Analytics Workplace Safety and Insurance Board

Customer
16:20
Optimize Broker Relationships with Analytics: Drive Channels and Sales Forward
  • Push analytics to determine your best types of channel across your areas of business: which products, partners and marketing routes are proving most successful?
  • Discover how Economical Insurance developed a platform automating the communication processes between brokers and underwriting, dramatically improving performance

Economical Mutual Insurance Company Alice Keung Senior Vice President and Chief Information Officer Economical Mutual Insurance Company

16:40
Improving Customer Experience Through Automated Machine Learning & AI
  • Learn how to utilize data to optimize business processes, improving the speed to market and ultimately delivering improved customer experience
  • Discover how AI will impact the customer journey, from underwriting to claims processing and identify the key steps to becoming an AI-driven enterprise with examples

DataRobot Tom de Godoy Chief Technology Officer DataRobot

17:00
The Analytics Imperative: Leveraging Data to Engage and Retain Customers
  • Segment and personify your customers using data on demographics, lifestyles, values and behavior for marketing, acquisition, engagement, predictive modelling and customer service applications
  • Use advanced analytics to impact customer experience and improve retention, by developing a digital ecosystem of services that go beyond insurance

TD Insurance Dennis Nilsson Assistant Vice President, Head of Advanced Analytics TD Insurance

17:20
Panel Discussion and Joint Q&A

Economical Mutual Insurance Company Alice Keung Senior Vice President and Chief Information Officer Economical Mutual Insurance Company

DataRobot Tom de Godoy Chief Technology Officer DataRobot

TD Insurance Dennis Nilsson Assistant Vice President, Head of Advanced Analytics TD Insurance

17:50
Networking Drinks & Insurance Nexus Canadian Awards Ceremony

Day 2 - Wednesday, September 26th

7:30
Registration and Welcome Coffee
8:30
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:35
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

Leveraging Analytics to Boost Innovation
8:40
InsurTech and Transformation: Technology and Analytics to Reinvent your Business
  • How can carriers move fast enough on the right partnerships to generate a competitive advantage and stop others from stealing that advantage?
  • Achieve long term success by developing a strategy that enables fundamental transformation of underwriting, distribution and other functions by leveraging various emerging technologies including branches of AI, IoT, Big Data, etc.
  • Creating ‘win-win’ scenarios through cross industry and academic partnerships: in what ways can specific partnerships help drive growth and innovation?

The Co-operators Hashmat Rohian Managing Director - Architecture, IT, Innovation The Co-operators

9:00
Measuring and Driving Performance in Insurance – Transforming into a Data-Driven Organization
  • Design a performance management strategy that is adapted to the pace of modern business, driving unparalleled success
  • Explore the different innovations in how claims performance is managed and benchmarked, as well as some tips for implementing new strategies today

Mitchell Ryan Mandell Director, Claims Performance Mitchell

9:20
Reconciling the New World of Innovation and Insurance with the Old World of Regulation
  • How will customers feel about AI? You want to get closer to your customers, but do they want to get closer to you?
  • How do carriers innovate and keep up with InsurTech in a highly regulated environment?
  • What regulatory and compliance risks do the new technologies present?
  • What sort of impact will data privacy laws have on AI applications?
  • How will the regulators get involved?

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

10:00
Panel Discussion and Joint Q&A: Leveraging Analytics to Boost Innovation

The Co-operators Hashmat Rohian Managing Director - Architecture, IT, Innovation The Co-operators

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

Mitchell Ryan Mandell Director, Claims Performance Mitchell

Infosys Kannan Amaresh Senior Vice President & Global Head – Insurance Infosys

10:30
Networking Break
Strategy
11:00
The Horse, the Horseless Carriage and the Car: Innovation Culture for Insurers
  • Use design thinking to level-up your AI initiatives and deliver customer-driven solutions
  • Drive different types of innovation and ways of approaching big challenges to unlock creative thinking across the insurance organization

Sun Life Financial Anna Foat Global Transformation Office Sun Life Financial

11:20
Digital Transformation in Insurance
  • Completely reinventing the insurance value chain with digital technology
  • Streamline the way of doing business, accelerate speed to market, and reduce operational costs

Wawanesa Tracy Riley Vice President Business Transformation Wawanesa Mutual Insurance Company

11:40
Unlock the Value of Connected Insurance
  • Practical challenges that people are facing with implementing connected insurance and the challenges in the path to adoption
  • Understand why AI is tipped as a game-changer for Insurance IoT, and discover the rationale behind combining these two technologies to develop a truly connected value proposition for insurance
  • Benchmark your progress against industry peers and hear concrete, easy and valuable applications of connected insurance that can get the ball rolling without significant investment in expensive technology

Infosys Rajeev Nayar Vice President, Chief Architect and UTO Data Analytics Infosys

12:00
Panel Discussion and Joint Q&A

Sun Life Financial Anna Foat Global Transformation Office Sun Life Financial

Wawanesa Tracy Riley Vice President Business Transformation Wawanesa Mutual Insurance Company

Infosys Rajeev Nayar Vice President, Chief Architect and UTO Data Analytics Infosys

Data
11:00
The Persuasive Power of Data: Empowering the Business with Data Insights
  • Maximize data value by giving each business department more analytics power, ensuring they know what they need from the data!
  • What do you need for effective data visualization? Utilize identical data input and categorization to make consistent data the norm
  • Establish, educate and enforce data-governance management principles to mandate and ensure the optimal use of data

People Corporation Keyur Desai Senior Vice President of Digital People Corporation

11:20
Chatbot – Data-Driven Experience on Claims
  • Optimize the claims experience, helping your customers to register the first notice of loss, schedule the survey appointment for the evaluator, provide loss prevention recommendations, arrange emergency assistance during accidents, and offer pre-as well as post disaster assistance
  • Use natural language processing to match the claimant personalities to offer the “empathy” and customization that one requires during this critical time

OPTA Information Intelligence Greg Gilbert Chief Data Scientist OPTA Information Intelligence

11:40
The Good, The Bad, and The Ugly: Overcoming Data-Quality Challenges
  • Be the fastest data processor in town: explore the different strategies to clean your dirty data and fill in the missing information
  • Identify the opportunities to automate data-cleaning processes and dramatically improve the productivity of your analytics team, moving their focus from acquiring and cleaning data to driving real business insights

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

12:00
Panel Discussion and Joint Q&A

People Corporation Keyur Desai Senior Vice President of Digital People Corporation

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

OPTA Information Intelligence Greg Gilbert Chief Data Scientist OPTA Information Intelligence

12:30
Networking Lunch
14:00
IFRS 17 and Artificial Intelligence

In this panel discussion, leading experts in AI and insurance will be sharing their insights and learnings around IFRS 17:

  • What is IFRS 17? Why is the impact so significant? Is IFRS 17 only a statutory change?
  • How will data, processes and operating models be impacted?
  • This is a significant investment for most insurance companies. How can we take advantage of this change to enhance our analytics, AI and ML capabilities?

Braylson Group Inc. Richard Brayley Principal Braylson Group Inc.

Munich Re Simon Curtis Head of Central Life Reserving Munich Re

Deloitte Mahdi Amri National AI Services Leader of Omnia AI Deloitte

Manulife Jon Bradbury SVP Project Leader, Valuation System Transformation Manulife

14:50
Round Table Discussion P&C

Delegates will break into groups based on the technology innovations to discuss the key opportunities and challenges facing implementation across insurance.

This session is an opportunity to benchmark across your industry, network with your closest peers at the event and gain targeted, relevant insight to take back to your team.

15:50
Chairman’s Closing Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

16:00
Close of Conference

Day 1 - Tuesday, September 25th

7:30
Registration, Exhibition and Welcome Coffee
8:30
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:40
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

Realizing the Promise of Artificial Intelligence
8:50
Live Polling Session: Realizing the Promise of AI

Get out your smart devices and let’s get some real-time statistics. Using live polling software, we will explore the audience's perspectives on:

  • Benchmarking the Canadian insurance industry: tracking progress on analytics, AI, digital, and tech innovation
  • Get the big picture: the trends, the players and disruptive changes on the horizon for Canadian insurers to keep their eyes on
  • The common priorities for the Insurance Analytics Canada Summit: what would we like to take away from these two days?

Stephen Applebaum Managing Partner Insurance Solutions Group

9:00
Bridging the Gap Between Business Needs and Analytics Applications: Meeting Customer Demands at Scale
  • Build the framework: a strategic approach to accelerate and focus analytics, maximizing the value that is generated from our data, thus improving our competitive advantage
  • Take the lead: how business leaders can drive AI and analytics implementation to create real value
  • Leverage data to exceed customer expectations: how it is imperative to answer demands for simple, hyper-personalized experiences, from the onboarding process, to claims triage
  • Be nimble and plan for the evolution of technology: know your customer and business needs in order to identify the relevant trends

Desjardins Barbara Bellissimo Senior Vice President Desjardins

9:20
Building the Case for Artificial Intelligence: Seize the Opportunity, Cut Through the Hype and Solve Real-World Business Problems
  • Carriers have heavily invested in their analytics capabilities and as of yet haven’t seen a clear return. How can you justify another round of investment to implement AI?
  • Manage stakeholders’ expectations and don’t get sucked in by what is ‘shiny and new’: identify the technology, processes and skills that are right for your business and stick to them
  • Crawl, walk, run: find the quick wins to get executive buy-in by showing how AI immediately improves KPIs

Scotiabank Fernando Moreira Senior Vice President of Global Insurance Scotiabank

9:40
Looking Past Big Data and Towards Artificial Intelligence: From Descriptive to Predictive Analytics
  • What really is AI, where are we on the hype-cycle and what’s all the fuss about? why AI now?
  • A pragmatic approach to AI: best practices in starting small, building engagement, stakeholder communications and education
  • Where and why has AI been a success in related industries and what can insurance learn?

SAS Steve Holder National Strategy Executive, Analytic Ecosystems SAS

10:00
Change Your Tires Whilst Driving Down the Highway: Transformation Management During Operation
  • Learn how to innovate and disrupt your current business whilst still driving growth
  • Discover how carriers are working around legacy systems and overcoming current limitations to experiment with different technologies and improve business efficiencies
  • Ensure that you understand the third-party support available to you and how to collaborate with the best analytics partners to maximize your competencies

Manulife Financial Cindy Forbes EVP & Chief Analytics Officer Manulife Financial

10:20
Live Demo Softelligence
10:30
Networking Break
11:00
Panel Discussion and Joint Q&A: Realizing the Promise of AI

Desjardins Barbara Bellissimo Senior Vice President Desjardins

Manulife Financial Cindy Forbes EVP & Chief Analytics Officer Manulife Financial

SAS Amanda Holden National Executive - Fraud & Security Intelligence SAS

Scotiabank Fernando Moreira Senior Vice President of Global Insurance Scotiabank

Levio Alex Rykhva Partner and Strategic Advisor Levio

11:30
Advanced Analytics and Artificial Intelligence for Wildfire Risk Assessment
  • Assessment of wildfire risk is a unique data/analytics problem
  • Artificial intelligence, big data management and process automation provide a solution
  • Learn how such a solution effectively supports numerous insurance uses - automated decision-making/risk selection, pricing/rating, marketing and portfolio management.

Verisk Insurance Solutions Dominic Ford Geospatial Analyst Verisk

11:50
Artificial Intelligence: What you must tell your CEO
  • Understanding the role of the business. AI is not just about technology
  • Exploring the success factors of AI. Hint: the number 1 factor is change management
  • Narrowing the gap between digital innovation and business operations: Strategic alignment can make or break your AI roadmap

The Co-Operators Clement Brunet Research and Analytics Director The Co-operators

12:10
Driving and Communicating Change: Get Your Workforce on Board with Your Future AI & Analytics Plans
  • Get tips to set your vision, recruit the right people and develop educational strategies that empower your staff
  • Will we see new roles being created in this space, and what skillsets will be required? How do you balance business awareness with data-science skills?
  • Build an AI-enabled organization: empower the workforce, focus on problem-solving and innovation, and ensure longevity, efficiency and discipline

Manulife Financial Eugene Wen Vice President, Group Advanced Analytics Manulife Financial

12:30
Networking Lunch & VIP Lunch Sponsored by SAS
13:30
Panel Discussion and Joint Q&A - Getting Started: Success and Failures Stories to Turn Inspiration into Practical Action

The Co-Operators Clement Brunet Research and Analytics Director The Co-operators

Manulife Financial Eugene Wen Vice President, Group Advanced Analytics Manulife Financial

NEOS Ernst Renner Managing Partner NEOS

TD Securities Kamana Tripathi Vice President & Director, Digital Sales, Retail Foreign Exchange & Precious Metals TD Securities

Verisk Insurance Solutions Dominic Ford Geospatial Analyst Verisk

Analytics to Supercharge Performance and Unlock True Business Value
14:00
The Canadian Insurance Market Primed for Disruption
  • Discover how to prepare for disruption and why - dominated by large incumbents and protected by regulation, carriers in Canada have little room to innovate that stifles innovation
  • Explore practical examples the from Canadian policy holders to show how new entrants can disrupt the established market, and whether Canadian consumers are hungry for change in the insurance space

RFi Group, North and Latin America Cyrielle Chiron Managing Director RFi Group, North and Latin America

14:15
Moving Beyond the Silos with a Modern Enterprise Data Platform
  • Develop a current state assessment of data assets and their uses, identifying inefficiencies, risks, and departmental friction points
  • Create a comprehensive enterprise data strategy and architecture, rationalizing and converging existing projects into a joint strategy, establishing data governance and cross-functional collaboration

X by 2 Ahsan Siddiqi Director, IT & Data Strategy, Architecture X By 2

14:35
From an Idea to a Working Business Solution
  • Discover the recipe to deliver tangible business value in the fast-paced environment of data science
  • Explore the methodology around project selection and prioritization
  • Developing on the importance of an agile mindset with quick feedback loop

Intact Achraf Louitri Director Research and Development Intact

14:55
Winning in the Age of Omnipresent Analytics
  • Prove the unmistakable return on analytics investments: find the quick wins, scale-up pilots and get business buy-in to drive your analytics plans forward
  • Maximize analytics expertise: from consistent, centralized centers to unique, team-based experts to leveraging specific business knowledge, plus the hybrid models in between
  • Demand culture change from the top-down and leverage both executive influence throughout teams and analytics evangelists for quicker culture adoption

Aviva Canada Baiju Devani Vice President Enterprise Analytics Aviva Canada

15:15
Panel Discussion and Joint Q&A: Analytics to Supercharge Performance and Unlock True Business Value

X by 2 Ahsan Siddiqi Director, IT & Data Strategy, Architecture X By 2

Intact Achraf Louitri Director Research and Development Intact

Aviva Canada Baiju Devani Vice President Enterprise Analytics Aviva Canada

Collibra Dan Sholler Director Product Marketing Collibra

15:45
Networking Break
Claims
16:20
Data-Driven Claims Processing: Efficient and Customer-Friendly
  • Employ analytics to ensure that the right adjustor has the right information, and the right adjustments are being made in your claims department
  • Understand claimant behavior and where the claims process is going right and wrong: determine when it is relevant for a human to review claims and when it makes sense to automate

Aviva Jonathan Spinner Assistant Vice President, Claims Transformation & Strategy Aviva

16:40
Always One Step-Ahead: Deep Analytics and Predictive Analytics in Fraud
  • A practical guide to Artificial Intelligence and Machine learning
  • Injecting your business knowledge into analytics

SAS Dan McKenzie Principal Solution Architect, Global Security Intelligence Practice SAS

17:00
Fast-track Claims Handling: Make Claims Segmentation Work for You
  • Listen to practical examples of using advanced analytics and machine learning to speed up the claims process.
  • Put the customer experience front and center: fast-track claims and reduce handling costs whilst enhancing the customer experience.

Workplace Safety and Insurance Board Terrance D’souza Executive Director, Advanced Analytics Workplace Safety and Insurance Board

17:20
Panel Discussion and Joint Q&A

Aviva Jonathan Spinner Assistant Vice President, Claims Transformation & Strategy Aviva

SAS Dan McKenzie Principal Solution Architect, Global Security Intelligence Practice SAS

Workplace Safety and Insurance Board Terrance D’souza Executive Director, Advanced Analytics Workplace Safety and Insurance Board

Customer
16:20
Optimize Broker Relationships with Analytics: Drive Channels and Sales Forward
  • Push analytics to determine your best types of channel across your areas of business: which products, partners and marketing routes are proving most successful?
  • Discover how Economical Insurance developed a platform automating the communication processes between brokers and underwriting, dramatically improving performance

Economical Mutual Insurance Company Alice Keung Senior Vice President and Chief Information Officer Economical Mutual Insurance Company

16:40
Improving Customer Experience Through Automated Machine Learning & AI
  • Learn how to utilize data to optimize business processes, improving the speed to market and ultimately delivering improved customer experience
  • Discover how AI will impact the customer journey, from underwriting to claims processing and identify the key steps to becoming an AI-driven enterprise with examples

DataRobot Tom de Godoy Chief Technology Officer DataRobot

17:00
The Analytics Imperative: Leveraging Data to Engage and Retain Customers
  • Segment and personify your customers using data on demographics, lifestyles, values and behavior for marketing, acquisition, engagement, predictive modelling and customer service applications
  • Use advanced analytics to impact customer experience and improve retention, by developing a digital ecosystem of services that go beyond insurance

TD Insurance Dennis Nilsson Assistant Vice President, Head of Advanced Analytics TD Insurance

17:20
Panel Discussion and Joint Q&A

Economical Mutual Insurance Company Alice Keung Senior Vice President and Chief Information Officer Economical Mutual Insurance Company

DataRobot Tom de Godoy Chief Technology Officer DataRobot

TD Insurance Dennis Nilsson Assistant Vice President, Head of Advanced Analytics TD Insurance

17:50
Networking Drinks & Insurance Nexus Canadian Awards Ceremony

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Day 2 - Wednesday, September 26th

7:30
Registration and Welcome Coffee
8:30
Welcome Remarks

Insurance Nexus Mariana Dumont Head of New Projects Insurance Nexus

8:35
Chairman’s Opening Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

Leveraging Analytics to Boost Innovation
8:40
InsurTech and Transformation: Technology and Analytics to Reinvent your Business
  • How can carriers move fast enough on the right partnerships to generate a competitive advantage and stop others from stealing that advantage?
  • Achieve long term success by developing a strategy that enables fundamental transformation of underwriting, distribution and other functions by leveraging various emerging technologies including branches of AI, IoT, Big Data, etc.
  • Creating ‘win-win’ scenarios through cross industry and academic partnerships: in what ways can specific partnerships help drive growth and innovation?

The Co-operators Hashmat Rohian Managing Director - Architecture, IT, Innovation The Co-operators

9:00
Measuring and Driving Performance in Insurance – Transforming into a Data-Driven Organization
  • Design a performance management strategy that is adapted to the pace of modern business, driving unparalleled success
  • Explore the different innovations in how claims performance is managed and benchmarked, as well as some tips for implementing new strategies today

Mitchell Ryan Mandell Director, Claims Performance Mitchell

9:20
Reconciling the New World of Innovation and Insurance with the Old World of Regulation
  • How will customers feel about AI? You want to get closer to your customers, but do they want to get closer to you?
  • How do carriers innovate and keep up with InsurTech in a highly regulated environment?
  • What regulatory and compliance risks do the new technologies present?
  • What sort of impact will data privacy laws have on AI applications?
  • How will the regulators get involved?

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

10:00
Panel Discussion and Joint Q&A: Leveraging Analytics to Boost Innovation

The Co-operators Hashmat Rohian Managing Director - Architecture, IT, Innovation The Co-operators

AIG Canada Marc Lipman Chief Operating Officer AIG Canada

Mitchell Ryan Mandell Director, Claims Performance Mitchell

Infosys Kannan Amaresh Senior Vice President & Global Head – Insurance Infosys

10:30
Networking Break
Strategy
11:00
The Horse, the Horseless Carriage and the Car: Innovation Culture for Insurers
  • Use design thinking to level-up your AI initiatives and deliver customer-driven solutions
  • Drive different types of innovation and ways of approaching big challenges to unlock creative thinking across the insurance organization

Sun Life Financial Anna Foat Global Transformation Office Sun Life Financial

11:20
Digital Transformation in Insurance
  • Completely reinventing the insurance value chain with digital technology
  • Streamline the way of doing business, accelerate speed to market, and reduce operational costs

Wawanesa Tracy Riley Vice President Business Transformation Wawanesa Mutual Insurance Company

11:40
Unlock the Value of Connected Insurance
  • Practical challenges that people are facing with implementing connected insurance and the challenges in the path to adoption
  • Understand why AI is tipped as a game-changer for Insurance IoT, and discover the rationale behind combining these two technologies to develop a truly connected value proposition for insurance
  • Benchmark your progress against industry peers and hear concrete, easy and valuable applications of connected insurance that can get the ball rolling without significant investment in expensive technology

Infosys Rajeev Nayar Vice President, Chief Architect and UTO Data Analytics Infosys

12:00
Panel Discussion and Joint Q&A

Sun Life Financial Anna Foat Global Transformation Office Sun Life Financial

Wawanesa Tracy Riley Vice President Business Transformation Wawanesa Mutual Insurance Company

Infosys Rajeev Nayar Vice President, Chief Architect and UTO Data Analytics Infosys

Data
11:00
The Persuasive Power of Data: Empowering the Business with Data Insights
  • Maximize data value by giving each business department more analytics power, ensuring they know what they need from the data!
  • What do you need for effective data visualization? Utilize identical data input and categorization to make consistent data the norm
  • Establish, educate and enforce data-governance management principles to mandate and ensure the optimal use of data

People Corporation Keyur Desai Senior Vice President of Digital People Corporation

11:20
Chatbot – Data-Driven Experience on Claims
  • Optimize the claims experience, helping your customers to register the first notice of loss, schedule the survey appointment for the evaluator, provide loss prevention recommendations, arrange emergency assistance during accidents, and offer pre-as well as post disaster assistance
  • Use natural language processing to match the claimant personalities to offer the “empathy” and customization that one requires during this critical time

OPTA Information Intelligence Greg Gilbert Chief Data Scientist OPTA Information Intelligence

11:40
The Good, The Bad, and The Ugly: Overcoming Data-Quality Challenges
  • Be the fastest data processor in town: explore the different strategies to clean your dirty data and fill in the missing information
  • Identify the opportunities to automate data-cleaning processes and dramatically improve the productivity of your analytics team, moving their focus from acquiring and cleaning data to driving real business insights

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

12:00
Panel Discussion and Joint Q&A

People Corporation Keyur Desai Senior Vice President of Digital People Corporation

Sun Life Financial Craig Milroy Director - Enterprise Data Architecture Sun Life Financial

OPTA Information Intelligence Greg Gilbert Chief Data Scientist OPTA Information Intelligence

12:30
Networking Lunch
14:00
IFRS 17 and Artificial Intelligence

In this panel discussion, leading experts in AI and insurance will be sharing their insights and learnings around IFRS 17:

  • What is IFRS 17? Why is the impact so significant? Is IFRS 17 only a statutory change?
  • How will data, processes and operating models be impacted?
  • This is a significant investment for most insurance companies. How can we take advantage of this change to enhance our analytics, AI and ML capabilities?

Braylson Group Inc. Richard Brayley Principal Braylson Group Inc.

Munich Re Simon Curtis Head of Central Life Reserving Munich Re

Deloitte Mahdi Amri National AI Services Leader of Omnia AI Deloitte

Manulife Jon Bradbury SVP Project Leader, Valuation System Transformation Manulife

14:50
Round Table Discussion P&C

Delegates will break into groups based on the technology innovations to discuss the key opportunities and challenges facing implementation across insurance.

This session is an opportunity to benchmark across your industry, network with your closest peers at the event and gain targeted, relevant insight to take back to your team.

15:50
Chairman’s Closing Remarks

Stephen Applebaum Managing Partner Insurance Solutions Group

16:00
Close of Conference

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