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2019 Agenda

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AI and Analytics
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Deliver Results and Unlock Value Across The Whole Business
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Create an Innovation Engine Within Your Organization
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Workshops
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Fuel Your AI Capabilities With Data
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Move Beyond Silos And Discover The Value Of Data
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Use Data to Design and Deliver an Outstanding Customer Experience
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Innovative Tech Roundtables
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Lead The Industry Into The Future
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Product and Innovation
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Day 1 
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How to Prioritize Product Development to Deliver What Your Customer Actually Wants
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Lunch & Networking
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Set The Stage For New Product Development
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Afternoon Coffee Break & Networking
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Workshops
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Day 2 
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Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
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Morning Coffee Break & Networking
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Design New Products That Deliver an Outstanding Customer Experience
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Lunch & Networking
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Transform Your Organization And Become Fanatical About Customers
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Innovative Tech Roundtables
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Shark Tank: “Welcome to the Cutting Edge of Insurance”
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Connected Claims
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Unleash the Power of Connected Claims
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Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
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Workshops
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Customer-Centric Claims: Efficient, Digital and Flexible
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Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
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Achieve Seamless Claims
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Innovative Tech Roundtables
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Explore The Future Of Claims
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Day 1
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The Future of the Canadian Insurance Industry
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  • Boost the Role of Insurance in Customers Lives: Use innovation to deliver customer engagement at scale
  • Leverage Innovative and Connected Technologies: How to deliver greater business impact across your organization
  • Assemble the Team That Will Succeed: Train and support talent to enable new capacity
  • Build a Connected, Efficient and Customer-Centric Organization: Gain loyalty and increase your profit
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Morning Coffee Break & Networking
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Deliver Results and Unlock Value Across The Whole Business
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  • Explore the potential of combining innovative technologies such as AI and machine learning across insurance
  • Identify friction within your value chain, target innovation and get the greatest impact
  • Drive your investment in the right direction- engage and educate your senior leadership team on the full potential of AI
  • How business leaders can drive AI and analytics implementation to deliver value creation, not just insights
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Lunch & Networking
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Create an Innovation Engine Within Your Organization
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  • Modernize your innovation strategy to gain your competitive advantage
  • Uncover strategies to structure your investment priorities to maximize the business results of innovation
  • Deploy analytics to personalize underwriting, transform claims efficiency and enable customer-centric policies across the value chain
  • Use AI and machine learning to better understand your customer and their needs
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Afternoon Coffee Break & Networking
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Workshops
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These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

  • Regulation and Privacy
    How to Innovate Under Current Regulation
  • Talent
    Win the Talent Race: How to find, grow & retain the best people
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Day 2
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Fuel Your AI Capabilities With Data
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  • How to combine multiple data sources and insights to generate a unique competitive advantage
  • Apply analytics to unstructured data such as video, sound and more to gain business efficiency, greater profitability and improved CX
  • Plug data into good analytics and machine leaning and leverage existing information to make predictions about the future
  • Turning Data to Value: Use AI and analytics to deliver right insights to the right people at the right time
  • Next Big Data Wave - IoT: Power automated loss notification based on sensor
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Morning Coffee Break & Networking
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Move Beyond Silos and Discover the Value of Data
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  • Monetize Every Data Set You’ve Got: Turn your data swamps into a data lake to benefit from the full potential of your data assets
  • Generate new data streams with powerful tech tools such as IoT, telematics, satellite imaginary, sound & video
  • Standardize data across the company to maximize speed and efficiency of analytics processing
  • Use data to build tailormade digital products that resonate with customers
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Lunch & Networking
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Use Data to Design and Deliver an Outstanding Customer Experience
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  • Get to Know Your Customers in More Detail Than Ever Before: Bring customers into focus with data and analytics
  • Utilize data and discover the path to agility and improved customer experience
  • Customer-centric Policy Onboarding: Simplifying risk questionnaires without sacrificing insight quality
  • Personalized Insurance: Create interactive, tailored, on-demand products that suit modern lifestyles
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Innovative Tech Roundtables
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  • How to Leverage Data to Engage and Retain Customers: Organize and analyse customer data to drive and optimize revenue
  • Understand and Meet Modern Customer Needs: Build connected, digital and personalized services using targeted insights
  • Use Data and Analytics to Target Upsell and Cross Sell Opportunities: How to sell more to your current customer and increase lifetime value
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Lead the Industry Into the Future
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  • Leverage InsurTech and Transformation Effectively: Deploy technology and analytics tools to reinvent your business for the future
  • Utilize Blockchain to get better accountability, transparency and superior security
  • Learn how IoT’s unique data sets will enable change across risk, engagement, claims and more
  • Envisage the Future: Explore whether robotics will meet customer expectations, and identify opportunities for new products
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Day 1
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The Future of the Canadian Insurance Industry
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  • Boost the Role of Insurance in Customers Lives: Use innovation to deliver customer engagement at scale
  • Leverage Innovative and Connected Technologies: How to deliver greater business impact across your organization
  • Assemble the Team That Will Succeed: Train and support talent to enable new capacity
  • Build a Connected, Efficient and Customer-Centric Organization: Gain loyalty and increase your profit
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Morning Coffee Break & Networking
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How to Prioritize Product Development to Deliver What Your Customer Actually Wants
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  • How to use customer feedback and insights to uncover true customer needs and push your product and business forward
  • Know your competitors and develop personalized, on-demand and flexible policies
  • Put the customer at the heart of product development to engage customers for life
  • Enhance the Role of Insurance In Customers’ Lives: Move towards proactive risk reduction in a connected, hyper-personalized and seamless environment
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Lunch & Networking
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Set the Stage for New Product Development
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  • Utilize innovation effectively to increase the project development and product success
  • Integrate smart data to enable more accurate insurance policies and greater customer engagement
  • Turn your organization customer-crazy and bring your team on board to achieve true customer-centricity
  • Get the required detail on how insurers have integrated service-boosting third-parties to delight the customer
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Afternoon Coffee Break & Networking
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Workshops
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These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

  • Why to Partner With Insuretech
    Boost the delivery of new products, reduce deployment time and learn a “fail-fast” mentality
  • Automation
    Where automation can be used across the customers’ journey
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Day 2
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Step into Your Customers Shoes: How to Inspire Loyalty and Keep Customers for Life
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  • Collaborate internally with marketing team to identify the core expectations of customers and develop an internal strategy of new products to increase uptake
  • Choose your marketing partners and co-create a plan to push your product as far as it can go
  • Use analytics to target upsell and cross sell opportunities and increase the overall lifetime value of each customer
  • Build products that your customer can easily understand and reduce friction on both sides
  • Case studies from successful product launches: Identify the key ingredients of success and tools that enabled greater uptake from customers
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Morning Coffee Break & Networking
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Design New Products That Deliver an Outstanding Customer Experience
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  • Intelligently orchestrate data across touchpoints to create highly personalized and relevant engagement
  • Deploy analytics with IoT data to proactively enable reduction of risk enable a two-way dialogue between carrier and customer
  • Create interactive, tailored, on-demand products that suit modern lifestyles and risk profiles more accurately
  • Shift from stagnant products to increase variety and win the customer through more relevant products
  • Next-Generation Insurance: Reduce and transfer risks more effectively with real-time risk management
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Lunch & Networking
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Transform Your Organization and Become Fanatical About Customers
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  • Live Polling: Improve your capabilities to serve customers using innovative tech
  • Optimize Broker Relationships: Drive channels and sales forward through improved lines of communication and ease of doing business
  • Give Brokers a Competitive Advantage: Equip all channels with consistent digital marketing tools
  • Serve Customers And Save Money: Uncover tools for effective digital transformation, creating a high-speed environment that reduces wait times, enhances satisfaction and reduces costs
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Innovative Tech Roundtables
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  • Lead Customers Into the Future: Ensure adoption of connected products
  • From Idea to Execution: How to roll out products efficiently and reduce downtime
  • Switch the Mindset for Insurance: Use product design to enhance customer service
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Shark Tank: “Welcome to the Cutting Edge of Insurance”
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Check out who’s on the cutting edge of innovation to deliver new products for the modern customer, hear from (and vote on!) the newest players in the insurance tech industry

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Day 1
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The Future of the Canadian Insurance Industry
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  • Boost the Role of Insurance in Customers Lives: Use innovation to deliver customer engagement at scale
  • Leverage Innovative and Connected Technologies: How to deliver greater business impact across your organization
  • Assemble the Team That Will Succeed: Train and support talent to enable new capacity
  • Build a Connected, Efficient and Customer-Centric Organization: Gain loyalty and increase your profit
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Morning Coffee Break & Networking
Unleash the Power of Connected Claims
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  • Understand Exactly What the Modern Customer Demands: On-demand, simplicity, speed and transparency
  • Maximize transparency, reduce friction, and empower customers through the claims process
  • Overcome legacy systems, legacy processes and legacy thinking and improve operational efficiency
  • Further understand the customer demands in order to serve them better than your competitors
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Reduce Cycle Times and Increase Trust: Transform Claims Efficiency Using Innovative Tech
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  • Go Beyond Quick Payment: Automate payments to offer cost-effective fulfilment solutions and enhance the customer experience
  • What Customers Really Want is Choice! Build the ultimate omnichannel claims experience from FNOL to fulfilment, brokers and direct payment
  • Automated FNOL: Improve your process at this crucial stage with automation technologies in order to raise efficiency
  • Payment Strategy Check List: Identify the highest priorities, implementation, security, pay-out options, speed and more
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Afternoon Coffee Break & Networking
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Workshops
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These workshops are an interactive session where you can experience the opportunity of group problem-solving. Ensure you walk away with what you need - led by industry experts, this is your chance to voice your challenges and leave with practical solutions.

  • Drones Role in Claims Assessment
    How drones can be the only devices for assessing the damage
  • Balance Human Touch Vs Tech Balance
    How to balance human touch and tech in order to meet customer expectations
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Day 2
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Customer-Centric Claims: Efficient, Digital and Flexible
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  • Ensure customer treatment matches high customer expectations set by other industries
  • Use AI to deliver customer experience at scale in claims management
  • Data Analytics Matters! Use data analytics and improve customer profiling to meet their needs and demands
  • Provide a truly omnichannel experience, and identify where and how to go above and beyond for your customer
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Morning Coffee Break & Networking
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Drive Innovative Claims: Combine New Tech and 3rd Party Expertise
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  • Explore the various data sources transforming the potential of claims processing, from video to sensor, voice to imagery, satellite and more
  • Discover how innovation can engage your team to think outside the box to find new opportunities
  • Deploy predictive and deep analytics to identify and assess fraud rapidly
  • Don’t Forget to Partner Up! - Understand the vendor landscape and pain points in your journey process to target innovation and partnerships to the full potential
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Achieve Seamless Claims
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  • Create a fully digital claims experience that simultaneously boosts operational efficiency and user experience
  • Leverage tech and deliver seamless customer experience
  • How to build connected claims through digital interaction
  • Unlock efficiency across the value chain, moving along the spectrum of increasing claims automation to fast-track, minimal-touch, completely automated claims
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Innovative Tech Roundtables
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  • Practical Data Strategies to Improve Workflow and Information Exchange to Deliver Faster Claims
  • Where’s the Line for Ensuring Human Interaction Within Automation?
  • Strategies to Demonstrate Personalization and Transparency In Communication
Explore the Future of Claims
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  • Acquire the Tools to Transform Claims: Chatbot, video data, AI, photos, sensor data and more
  • AI for the Future: Optimize claims procedures by gaining speed and efficiency
  • Touchless Claims Handling: Redefine the blend of human and technology customer services and find optimal efficiency
  • Reduce Costs and Improve Loyalty: Build a customer relationship on a foundation of risk management

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription