Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Purchase Now

Registered delegates this month!

  • Generali
  • SCOR
  • Zurich
  • Travelers
  • Achmea
  • AIG
  • Legal & General
  • Generali Vitality
  • Sparebank
  • Mapfre
  • RSA
  • AXA
  • So-sure
  • Aetna
  • ASR Nederland
  • Allianz
  • Balcia Insurance
  • Munich Re
  • Groupama
  • Admiral
  • Universal Life
  • CB Insurance

Your customer demands a speedy, transparent and bespoke claims experience.

Your organisation requires absolute efficiency, accuracy and flawless technological integration.

More so than ever before, we must satisfy an extremely demanding customer base that accept nothing less than seamless and personalised experiences at the moment of truth, claims.

Technology integration, at scale and in tune with strategic ambition separates the success stories from those being left behind. AI, Machine Learning, Automation, Advanced Analytics & Data Manipulation are the key tools that will guide you through the most exciting but turbulent period the industry has ever experienced. Win the customers’ hearts, and secure the customers of tomorrow.

The one-stop event for the most senior insurer executives in Europe tasked with bringing about great change. Mario Ricco, Global Chief Claims Officer, Generali Logo - generali

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

An agenda that unites decision-makers from across claims, customer and AI

To enable transformative change, Connected Claims Europe will dive into detail on the three key elements of insurance claims, delivering operational efficiency and customer experience at the highest level, and harnessing the power of AI.

Jump in and out of plenary sessions and dedicated tracks on claims transformation and AI or stick to the area most relevant to you:

& Strategy
High-Level Claims Thought-Leadership

  • Deliver the Strategic Future of Claims
  • Gather the Tools Required for Modern Claims Leadership
  • Leap into The Future with Next-Gen Investment Strategies
  • Develop an Innovative Culture to Drive Transformation

& AI
Latest Tech & Talent Impacting Claims

  • Deeper Insights on Your Customers & Journey Improvements
  • Better Claims Customer Experiences
  • Maximise Claims Efficiency
  • Minimise Fraudulent Claims and Free Up Human Resources in The Process

Thought-leaders with global responsibility

Senior claims leaders from across Europe will share case-study insights on how their organisations are simultaneously raising efficiency levels and dazzle customers

Leire Jimenez
Leire Jimenez



Janthana Kaenprakhamroy
Janthana Kaenprakhamroy



Monica Epple
Monica Epple

Swiss Re

Head of Digital and Smart Analytics EMEA

Annarita Roscino
Annarita Roscino


Head of Predictive Analytics

Peter Stockhammer
Peter Stockhammer

Generali Vitality

Managing Director

William Quibell
William Quibell

Legal & General

Head of Major Loss and Supplier Management

Lorenzo Morganti
Lorenzo Morganti


Big Data Senior Project Lead

Mario Ricco
Mario Ricco


Global Head of Claims

John Pyall
John Pyall

Munich Re UK General Branch

Head of MGA Cockpit

Martin Kroos
Martin Kroos


Head of Claims

Wolfgang Hundertmark
Wolfgang Hundertmark


Head of Claims, Germany, Austria, Switzerland

Jonathan Clark
Jonathan Clark


Global Head of Business Solutions Claims

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Walk away with practical strategies to transform your claims, including:

  • Connect and Digitise Your Supply Chain for an Effortless Customer Experience: enable greater data sharing amongst different parts of your business to gain speed, reduce costs and the need for different customer touch-points, delivering more transparent and customer-centric claims
  • Exceed the High Expectations of the Digitally Empowered Customer: deliver hyper-personalisation, incorporate dynamic customer communication and enable multiconnected engagement across digital and traditional channels, utilising automation and robotics to increase claims resolution
  • Drive Efficiency and Save Money: design strategies and implement technology that accelerate claims processing, reducing human error and executing straight through processing of a claim
  • Ensure Your Team Has the Right Profile and Skills for The Claims Handlers of Tomorrow: get your workforce buy-in by building human-automation combinations that are more efficient, effective and impactful
  • Use Data Insights to Deliver More with Less: from advanced analytics to effective data management and storage, listen to the practical cases of how insurers are using their data to redesign claims, drive costs down, remove duplication and achieve greater accuracy at each stage

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

The trusted meeting place for 250+ senior claims executives in Europe

2018 saw insurer representations from the following organisations including Chief Claims Officers/ Head of Claims/ Customer/ Digital/ Claims IT & Technology roles


Representatives Include

  • Chief Claims Officer
  • Head of Claims
  • Chief Analytics Officer
  • Head of Digital Claims
  • Chief Officer- Claims Department
  • Global Head of Innovation
  • Chief Operating Officer
  • Head of Customer Experience
  • CEO
  • Head of Predictive Analytics
  • Global Head of Commercial Claims
  • Head of Major Loss & Supplier Management
  • Managing Director
  • Head of Continuous Improvement
  • Director, Claims & Supply Chain Transformation
  • Head of Process Automation
  • Chief Information Officer
  • Chief technology Officer
  • Director, Auto Claims
  • Head of Data
  • Claims Automation Lead
  • Director of Group Innovation Lab

Your Weekly Round-Up

  • New Case Study! “I predict a claim: the myths and realities of predictive analytics in claims”: Annarita Roscino, Head of Predictive Analytics, Zurich UK
  • New Case Study! “The rising cost of claims in the UK home sector”: William Quibell, Head of Major Loss & Supplier Management, Legal & General
  • New Case Study! “AXA Sherlock: Innovating Claims Analytics at Scale” See how AXA are tackling fraud, analysing images and interpreting documents all with the vision of a simpler experience for the customer: Lorenzo Morganti, Senior Project Lead, Big Data, AXA
  • New Case Study! “Generali’s New Claims Journey” Combining human touch and technology, and ‘making it happen’ with cross-functional teamwork and leadership strategy: Mario Ricco, Head of Global Claims, Generali Group
  • New Case Study! “Advanced Use of Data and Analytics for Claims Triage” Detecting loss and performance drivers with predictive analytics and data-driven claims triaging: Monica Epple, Head of Analytics Consulting and Modelling, Swiss Re
  • New Case Study! “The Influence of Claims on Insurance Customer Experience” Wolfgang Hundertmark, Head of Claims, AIG
  • New Sponsors! We are happy to welcome Trak GlobalMazarsSHIFT and Click onto the event and look forward to hearing their thought-leadership on-site.
  • Don’t Miss Last Chance Discounts: Register now to secure one of the few remaining passes available at €200 off > Visit the registration page for more details
  • Are you part of a European Insurance Company? Do you have a case study to share? Contact me directly to discuss and be part of this exciting event in September! Graham Proud, Project Director:

Mission Statement:


Insurers are made or broken by a successful claims function. Those that are willing to invest in serving their customers and operational efficiency now will be tomorrow’s success stories. Now is the time to act because frankly, we have entered a phase of delivery and there’s no turning back. Insurers must aim high for outstanding claims, that integrate innovative tech with customer-centric culture. The question is, who will stand up and prosper in the most turbulent but exciting period in the history of this industry? Don’t get left behind and join us in Amsterdam.


Insurance Nexus Advisory Board Members

In order to create the most valuable content, and construct events that are on the cutting-edge of market trends, Insurance Nexus consults a board of industry experts on a regular basis. Each member contributes invaluable market analysis so that we are able to deliver only truly relevant content to the industry.

2019 Contributors include:

Matteo Carbone


Matteo Carbone

Founder and Director, IoT Insurance Observatory

Minh Q. Tran


Minh Q. Tran

Managing Partner, Odysseus Alternative Ventures

Alessandra Chiuderi


Alessandra Chiuderi

Group Head of Analytics, Generali

Øyvind Indrebø


Øyvind Indrebø

Technical Director/ Machine Learning Lead, SpareBank 1 Forsikring

Craig Beattie


Craig Beattie

Senior Analyst, Celent

Romain Creteur


Romain Creteur

Head of Data and New Business Lines Strategy, Groupama

Dr. Evangelos Avramakis


Dr. Evangelos Avramakis

Head Digital Ecosystems R&D, Swiss Re

Line Dahle


Line Dahle

Chief Customer Officer, Gard AS

Simon Gallimore


Simon Gallimore

Vice President, Casualty & Motor Claims UK, AIG

Somesh Chandra


Somesh Chandra

Chief Health Officer & Board Member, AXA

Kevin Meagher


Kevin Meagher

Managing Director, EAS Consulting

Monika Schulze


Monika Schulze

Global Head of Customer Experience & Digital Strategy, Zurich

Greg Donaldson


Greg Donaldson

Senior Analyst, Aite Group

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

5 reasons you cannot miss Connected Claims Europe 2019

  1. Europe’s most senior gathering for Claims executives: Join 250+ C-Level peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry. With our ‘Brella’ networking app you can schedule 1:1 meetings before you even arrive on site.
  2. Chief Claims Officers’ keynotes: This is your chance to hear from and network with industry heavyweights with global responsibility from Europe’s leading incumbent insurers, and take these learnings back to your office
  3. Exclusive #ClaimsTech workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both insurers and solution providers so that you can make an informed investment decisions
  4. Get the big picture, and the detail: Through insurer case studies explore the specific strategies for process optimisation, improved customer experience and innovative tech all under one roof. This is your one-stop conference to shape your strategy for the coming 12 months
  5. C-Suite boardroom strategy session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

250+ attendees

16+ hours of networking on-site

50+ insurer speakers with case studies

BrellaOnly the BEST networking at Connected Claims Europe 2019

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Featuring an agenda full of detailed and practical case studies:

bringing together CCOs, Head of Customer and Technology/IT means 50+ case studies that uncover the key to streamlining claims

Strategy & Thought-Leadership



Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

The Number 1 claims event in Europe as recommended by its attendees

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription