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Claims transformation is happening right now. Become the market leader with efficient, customer-centric claims

Connected Claims Europe is the leading European event for insurance executives tasked with transforming the claims function. Through case study examples, operational efficiencies, customer experience and accuracy in claims will be closely examined so that you can leave the event with practical advice and actionable strategies. This is your opportunity to hear the market leaders’ success stories and lessons learned.

With a careful integration of automation, mobile customer communication methods and AI, the claims process is improving customer experience and operational efficiency. Can you afford to miss out on these invaluable insights?





Latest Updates

  • New Speakers This Week! Dr. Stefan Knoll, CEO, Deutsche Familienversicherung & Sam White, CEO, Pukka Insure
  • New Case Study Presentations Confirmed!
    • ‘The Simplification of Claims’ (Mario Ricco, Global Head of Claims, Generali)
    • ‘Balancing Customer vs Technology’ (Martin Ashfield, Technical Claims Director, UK, AXA).
    • ‘Smart Onboarding with Insurtech’ (John Pyall, Head of MGA Cockpit, Munich Re UK General Branch)
    • ‘The Major Trends in Commercial’ (Andrea Lorenzoni, Global Chief Claims Officer, Commercial Insurance, Zurich Insurance)
    • ‘Digital Claims & Emotionally Engaging the Customer’ (Andrew Morrish, UK Claims Director, AVIVA)
    • ‘Controlling Claims Costs Whilst Maintaining Quality Service’ (William Quibell, Head of Major Loss & Supplier Management, Legal & General)
  • Don’t Miss Out on Discounted Passes: Register now to secure one of the few remaining Gold passes > Visit the registration page for more details
  • New Sponsors Confirmed: we’re delighted to welcome industry innovators Genpact,  DataRobot and AuraPortal to our sponsor line-up – see more on how to join as a sponsor or exhibitor
  • Are you part of a European Insurance Company? Do you have a case study to share? Contact me directly to discuss and be part of this exciting event in October! Graham Proud, Project Director:

Speakers with Global Responsibility Giving You Insight.

Mario Ricco
Mario Ricco


Global Head of Claims

Alessandro Paoli
Alessandro Paoli


Global Head of Claims Strategy Development & Delivery

Andrea Lorenzoni
Andrea Lorenzoni


Global Chief Claims Officer of Commercial Insurance

Sam White
Sam White

Pukka Insure


Leading Incumbents and Start-Ups That Form Our Client Base


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The Agenda the Market Requested

  • Exceed the High Expectations of the Digitally Empowered Customer: deliver hyper-personalisation, incorporate dynamic customer communication and enable multiconnected engagement across digital and traditional channels, utilising automation and robotics to increase claims resolution
  • Drive Efficiency to Positively Impact your Bottom Line: design strategies and implement technology that accelerate claims processing, reducing human error and executing straight through processing of a claim
  • Ensure Your Team Has the Right Profile and Skills for The Claims Handlers of Tomorrow: get your workforce buy-in by building human-automation combinations that are more efficient, effective and impactful
  • Connect and Digitise Your Supply Chain for an Effortless Customer Experience: enable greater data sharing amongst different parts of your business to gain speed, reduce costs and the need for different customer touch-points, delivering more transparent and customer-centric claims
  • Use Data Insights to Deliver More with Less: from advanced analytics to effective data management and storage, listen to the practical cases of how insurers are using their data to redesign claims, drive costs down, remove duplication and achieve greater accuracy at each stage

Mission Statement

In many ways the claims department is subject to the greatest amount of pressure within an insurance company. The modern, digital-savvy customer must experience a level of service that dispels any thought of switching provider. To achieve high levels of retention, market leaders, in this ‘moment of truth’ ensure that their claims function is smooth, speedy and fair. The most successful insurers provide flexibility in communication, seamless omnichannel experiences and clarity in the claim’s progress. It’s not easy. But it’s happening.

At Connected Claims Europe, we provide a roadmap from senior strategic thinking, right down to hands-on training and expertise within the claims handler departments. You can expect a full appraisal of the most successful technologies; AI & machine learning, chatbots, automation, apps, and how they have been integrated into existing claims functions. Don’t hesitate, join us in London, and provide your customers with the best possible claims experience.

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BrellaOnly the BEST networking at Connected Claims Europe 2018

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

200+ Attendees

16+ Hours of Networking On Site

Insurance Line Round Table

Practical Workshops

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Why You Cannot Afford to Miss the Most Influential Claims Conference of 2018



Not just blue-sky thinking! Listen to case studies directly from executives that are at the forefront of technology implementation and get key insights on what’s worked and the challenges faced


Learn from the best in the industry. Bringing together the innovators, industry leaders and leading insurance carriers from across Europe to provide you with best-practice and innovative strategies


Keep up to date with the technologies transforming claims. Master strategies for implementing the latest technologies having a profound effect on claims


Grow your network with valuable contacts. With more hours of networking, interactive discussions and an online contact centre to take networking out of the conference room, this summit is the best place to meet yours peers and build your network


Get ready to build a claims ecosystem. Onsite will be some of the best tech mind of the business, ready to help you identify key areas to optimize claims, chatbots, IoT, automated processing and artificial intelligence

Featuring an Agenda Full of Detailed and Practical Case Studies:

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What our Delegates are saying

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Only 4 days left to save £100 with our Last Chance discount. Don't miss out!