Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

Your customer demands a speedy, transparent and bespoke claims experience.

Your organisation requires absolute efficiency, accuracy and flawless technological integration.

The industry is at a crossroads that will define its future successes for years to come.

More so than ever before, we must satisfy an extremely demanding customer base that accept nothing less than seamless and personalised experiences at the moment of truth, claims.

Technology integration, at scale and in tune with strategic ambition separates the success stories from those being left behind. AI, Machine Learning, Automation, Advanced Analytics & Data Manipulation are the key tools that will guide you through the most exciting but turbulent period the industry has ever experienced and allow you to build trusted and loyal relationships with your customers. Every detail of Connected Claims Europe 2019 has been designed to empower you to wield these technologies so that you can win the customers’ hearts, and secure the customers of tomorrow.

This is your opportunity to hear the market leaders’ case studies and lessons learned. Share innovative ideas and enhance your strategy around claims efficiency, customer experience improvement and accuracy in claims so that you can leave the event with practical advice and position your company ahead of your competitors.

Only once a year do Europe’s leading C-Level claims executives gather to share insight on how claims transformation must progress. You cannot afford to miss out on these invaluable insights.

The one-stop event for the most senior insurer executives in Europe tasked with bringing about great change. — Mario Ricco, Global Chief Claims Officer, Generali

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Thought-leaders with global responsibility

Senior claims leaders from across Europe will share case-study insights on how their organisations are simultaneously raising efficiency levels and dazzle customers

Mario Ricco
Mario Ricco

Generali

Global Head of Claims

Sam White
Sam White

Pukka Insure

CEO

Jonathan Clark
Jonathan Clark

SCOR

Global Head of Business Solutions Claims

Alexandrina Scorbureanu
Alexandrina Scorbureanu

ERGO Group AG

Head of Projects

Annarita Roscino
Annarita Roscino

Zurich

Head of Predictive Analytics

Martin Kroos
Martin Kroos

Achmea

Head of Claims

Wolfgang Hundertmark
Wolfgang Hundertmark

AIG

Head of Claims, Germany, Austria, Switzerland

Andrea Lorenzoni
Andrea Lorenzoni

Zurich

Global Chief Claims Officer of Commercial Insurance

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Walk away with practical strategies to transform your claims, including:

  • Connect and Digitise Your Supply Chain for an Effortless Customer Experience: enable greater data sharing amongst different parts of your business to gain speed, reduce costs and the need for different customer touch-points, delivering more transparent and customer-centric claims
  • Exceed the High Expectations of the Digitally Empowered Customer: deliver hyper-personalisation, incorporate dynamic customer communication and enable multiconnected engagement across digital and traditional channels, utilising automation and robotics to increase claims resolution
  • Drive Efficiency and Save Money: design strategies and implement technology that accelerate claims processing, reducing human error and executing straight through processing of a claim
  • Ensure Your Team Has the Right Profile and Skills for The Claims Handlers of Tomorrow: get your workforce buy-in by building human-automation combinations that are more efficient, effective and impactful
  • Use Data Insights to Deliver More with Less: from advanced analytics to effective data management and storage, listen to the practical cases of how insurers are using their data to redesign claims, drive costs down, remove duplication and achieve greater accuracy at each stage

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Latest Updates

Mission Statement:

{

Insurers are made or broken by a successful claims function. Those that are willing to invest in serving their customers and operational efficiency now will be tomorrow’s success stories. Now is the time to act because frankly, we have entered a phase of delivery and there’s no turning back. Insurers must aim high for outstanding claims, that integrate innovative tech with customer-centric culture. The question is, who will stand up and prosper in the most turbulent but exciting period in the history of this industry? Don’t get left behind and join us in Amsterdam.

}

The trusted meeting place for 250+ senior claims executives in Europe

2018 saw insurer representations from the following organisations including Chief Claims Officers/ Head of Claims/ Customer/ Digital/ Claims IT & Technology roles

achmea
aig
allianz
aon
argo_global
aviva
chubb
datarobot
fidelidade
generali
gjensidige
helvetia
la_mutuelle_generale
le_groupe_groupama
lv
markerstudy_group
metlife
multicare
munich_re
nfu_mutual
qbe
rac
rsa
sompo_japan
spare_bank_1
sure_thing
swiss_re
the_co_operators_blue_tag
tryg
xl_catlin

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

5 reasons you cannot miss Connected Claims Europe 2019

  1. Europe’s most senior gathering for Claims executives: Join 250+ C-Level peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry. With our ‘Brella’ networking app you can schedule 1:1 meetings before you even arrive on site.
  2. Chief Claims Officers’ keynotes: This is your chance to hear from and network with industry heavyweights with global responsibility from Europe’s leading incumbent insurers, and take these learnings back to your office
  3. Exclusive #ClaimsTech workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both insurers and solution providers so that you can make an informed investment decisions
  4. Get the big picture, and the detail: Through insurer case studies explore the specific strategies for process optimisation, improved customer experience and innovative tech all under one roof. This is your one-stop conference to shape your strategy for the coming 12 months
  5. C-Suite boardroom strategy session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

250+ attendees

16+ hours of networking on-site

50+ insurer speakers with case studies

3 deep-dive practical workshops

BrellaOnly the BEST networking at Connected Claims Europe 2019

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

Featuring an agenda full of detailed and practical case studies:

bringing together CCOs, Head of Customer and Technology/IT means 50+ case studies that uncover the key to streamlining claims

Strategy & Thought-Leadership

Customer

Technology

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates

The Number 1 claims event in Europe as recommended by its attendees

DOWNLOAD THE 2019 EVENT BROCHURE

Full two day schedule of 2019 topics, speakers, sponsors and discounted registration rates