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Connected Claims Europe Virtual 18th–19th August, 2020|Online

2019 Attendees Included

  • Generali
  • SCOR
  • Zurich
  • Travelers
  • Achmea
  • AIG
  • Legal & General
  • Generali Vitality
  • Sparebank
  • Mapfre
  • RSA
  • AXA
  • So-sure
  • Aetna
  • ASR Nederland
  • Allianz
  • Balcia Insurance
  • Munich Re
  • Groupama
  • Admiral
  • Universal Life
  • CB Insurance

Customer experience is now everything

It has never been more important for insurers to make claims the focal point of innovation, agility and investment.

The next generation of claims is on the horizon, as AI, machine-learning, telematics, IoT and payment solutions are paving the way for the customer experience that will give Amazon and Uber a run for their money. Now is the time to win customers hearts, build your innovation dream team and deliver the definitive digital claims experience for all. The entire industry needs to pull together or risk falling behind.

That’s why Insurance Nexus and Reuters Events are bringing you Connected Claims Europe Virtual – we want to provide a platform that enables the entire industry to come together to share solutions, forge new business relationships and change the way we think about claims.

In order to give everyone the opportunity to share this experience, we have made attendance at Connected Claims Europe Virtual completely free for all insurers around the world.

The one-stop event for the most senior insurer executives in Europe tasked with bringing about great change. Mario Ricco, Global Chief Claims Officer, Generali Logo - generali

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An agenda that unites the entire claims ecosystem

At a time when it seems like we’ve never been further apart, the insurance industry has an opportunity to come together to collaborate, inspire and lead. That’s why Insurance Nexus and Reuters Events are working with industry leaders to deliver business-critical insights to transform claims.

Our agenda deliver insights on:

  • Strategic priorities for claims – Join industry-leading senior claims executives as they share the new strategic priorities for claims organisations in an age of uncertainty
  • #ClaimsTech –Leverage cutting-edge technology to deliver an impactful experience for both customers and staff, from Chatbots at FNOL to Claims Triage and Automated Payments
  • Bring together the brightest minds – Hear how leading insurers are gathering the most innovative talent from inside and outside the industry to build the next generation of claims leaders
  • Fight fraud together – Discover how claims handlers and fraud investigators can work together to optimise efficiencies and deliver the best claims experience for valued customers with valid claims
  • The new supply chain landscape - Both global and national supply chain networks have been changed forever by COVID-19, making it more important then ever to share insights into how insurers will work with their suppliers in this changed world

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2020 speakers – thought leaders with global responsibilities

Ian M. Thompson
Ian M. Thompson


Group Chief Claims Officer

Mario Ricco
Mario Ricco


Global Head of Claims

Graham Gibson
Graham Gibson

Allianz UK

Chief Claims Officer

Désirée Metraux
Désirée Metraux



Lorenzo Morganti
Lorenzo Morganti


Big Data/AI Senior Project Lead

Martin Kroos
Martin Kroos


Head of Claims

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The agenda at a glance

Day One – 18th August
The New Claims Strategy - Claims Innovation in a Changed World
Fireside Chat: The Partnerships That Matter - How Insurers, Insurtechs and Regulators Can Work Together
Panel Discussion: Virtual Claims Handling - The New Normal for Claims?
Win Customer Hearts and Minds for Long-Term Customer Satisfaction
Fireside Chat: The Digital Claims Future
Panel Discussion: Deliver Empathy at Scale
The New Way to Do Business – Claims Supply Chains in a Post-Pandemic World
Day Two – 19th August
Why Data Is More Important Than Ever In The Age of Digital
Fireside Chat: What Opportunities Lie Ahead For Claims?
Panel Discussion: Facing Fraud - How Interdepartmental Cooperation Can Unlock New Fraud-Fighting Capabilities
Unleash People Potential In Claims
Fireside Chat: The New Claims Supply Chain Future
Panel Discussion: The Holy Grail of Insurance Claims – Anticipate Customer Needs
Thrive in a Digital World

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Your experience at Connected Claims Europe Virtual

  • Live presentations, panels and Q&As – Hear industry-leading insights from top insurers and take the opportunity to ask questions so you can apply their strategies to transform your claims organisation
  • On-demand sessions – If you miss a presentation or panel that you really wanted to see, you can go back and watch it whenever you like, along with bonus content
  • Live virtual panels – You will be granted automatic access to our series of virtual panel discussions as previews of what you can expect at the full conference, with insights from leading insurers into the strategies and solutions to transform claims
  • Digital networking suite – Join 1000+ senior claims executives from across Europe to share ideas and form vital business partnerships that will change the industry forever
  • Full virtual exhibition – Find the solution partner or technology that will help you boost customer satisfaction, achieve unprecedented efficiencies and become the most agile organisation possible

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5 Reasons Connected Claims Europe Virtual is a must-attend event

  1. Europe’s most senior gathering for claims executives – Join the largest gathering of C-level claims executives for the same level of private networking you would expect from a physical event, all through our Brella networking platform
  2. Chief Claims Officer keynotes– The keynote presentations for our event are delivered by Chief Claims Officers and Heads of Claims from leading insurers such as Zurich and Generali, giving you learnings that you can use to achieve your own digital claims dreams
  3. Exclusive #ClaimsTech workshops– Join leading insurtechs for deep-dives into case studies on IoT, telematics, payments, AI and ML and much more so you can make the most informed investment choices
  4. Something for everyone – Whether you are rooted firmly in claims or you are in fraud, supply chain, HR, data & analytics or IT, there is something for you in our research-driven agenda that is completely free to access
  5. A year’s business in just two days – With our virtual exhibition and networking opportunities, you can continue to build business connections that will secure your future

BrellaOnly the BEST networking at Connected Claims Europe 2020

  • Make networking relevant and useful: Forge new connections and learn from your peers with the Brella app
  • Schedule 1-2-1 meetings: Meet your peers, exchange insights and build partnerships
  • Select your interests: Select the topics that are relevant for you and meet the carriers and solution providers that matches your priority

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The number 1 claims event in Europe

Joshua Braiden

Joshua Braiden

Global Project Director
Insurance Nexus

Phone: +44 (0) 207 375 7505


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