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Two Days of Focussed, Interactive Sessions

The market spoke and we listened. Take part in a packed two days of interactive sessions including roundtables and panel debates. Make sure your voice is heard, and push your business strategy forwards!

Day One – Monday 29th October 2018


08:00

08:40
Registration and Welcome Coffee
08:40

08:45
Welcome Address

Insurance Nexus Graham Proud Project Director Insurance Nexus

08:45

08:55
Introductory Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

Session One: First Steps for Successful Claims Transformation
08:55

09:15
A Key Priority: The ‘Simplification’ of Claims
  • Building excellent foundations by identifying what needs to change
  • The benefits of providing simple claims processes for customers
  • Generali’s standpoint on innovation and next-gen claims

Generali Mario Ricco Global Head of Claims Generali

09:15

09:35
Does Digitalisation Risk Leaving Customers in The Cold? Building Emotional Connections into Digital Claims
  • Let’s debunk some myths
  • The move to digital represents more than just operational efficiencies…
  • Emotional design is the ultimate growth hack

AVIVA Andrew Morrish UK Claims Director AVIVA

09:35

09:55
Current and Future Trends in Rating on Prior Home Claims
  • Learn how important prior claims data is to the Home insurance market, and how insurance providers are currently using it as a rating factor as part of their current workflows
  • Delve deeper into what the future of claims data might look like
  • Understand how Home insurance providers can ensure they stay ahead of the curve by using powerful insights delivered by new types of claims data

Jay Borkakoti Director Home Insurance LexisNexis Risk Solutions

09:55

10:15
Elevating Customer Journey Through Claims Automation
  • Addressing the competitive pressures and industry disruption that insurers face; the importance of agility and delivering an all-digital customer journey
  • Explore how insurance providers can make big strides towards achieving their business goals by doing away with manual and paper-centric claims work-flows and bringing digital capabilities to every process
  • Discover how innovators are turning unstructured data hidden in documents, emails and files shares into clean, enriched data ‘fuel’ to improve overall customer experiences

Adlib Software Peter Duff President Adlib Software

10:15

10:40
Speaker Q&A

Generali Mario Ricco Global Head of Claims Generali

AVIVA Andrew Morrish UK Claims Director AVIVA

LexisNexis Risk Solutions Jay Borkakoti Director Home Insurance LexisNexis Risk Solutions

Adlib Software Peter Duff President Adlib Software

10:40

11:20
Morning Coffee Break
Session Two: AI, Tech Onboarding & Cost- Control as Part of Ongoing Claims Improvement
11:20

11:40
Demystifying AI in Claims: Practical Use Cases
  • How AI is set to change the future of insurance
  • How AI will help investigate the circumstances of a claim and support the determination of coverage and liability - steps that haven’t been opportunities for automation until now
  • Let’s look at the challenges of implementing AI in claims and advise on how to overcome these using insights we’ve gained from implementing AI into loss reporting and determination of damages processes
  • Prioritising which claims tasks should be augmented with AI

Genpact Matthew Soren Madsen Vice President, European Claims Practice Genpact

11:40

12:05
The Challenges of Onboarding Insurtech & The Keys to Successful Working Relationships
  • What is the focus of insurtechs?
  • What are Claims teams’ onboarding process objectives?
  • Strategies for success

Munich Re UK General Branch John Pyall Head of MGA Cockpit Munich Re UK General Branch

12:05

12:30
Diversifying GI Supply Chains – Indemnity vs Customer Experience
  • Diversifying supply chain
  • Providing bespoke services
  • Continually improving service

Legal & General William Quibell Head of Major Loss & Supplier Management (GI) Legal & General

12:30

12:50
Speaker Q&A

Genpact Matthew Soren Madsen Vice President, European Claims Practice Genpact

Munich Re UK General Branch John Pyall Head of MGA Cockpit Munich Re UK General Branch

Legal & General William Quibell Head of Major Loss & Supplier Management (GI) Legal & General

12:50

2:00
Networking Lunch & Genpact VIP Session (Invite Only)
Session Three: Customer Vs Tech Balance in order to Enhance Claims Function
2:00

2:20
Drive Improvement Through Next Generation Claims Processing
  • Drivers of rapid change in the world of claims
  • Key ingredients to successful claims automation
  • Importance of decision engines

Willis Towers Watson Tom Helm Head of Claims Consulting Willis Towers Watson

2:20

2:40
Finding the Right Balance Between Satisfying the Modern Customer & Integrating Innovative Technology
  • Embracing the huge opportunities that exist
  • Mindset of openness to change
  • The importance of reinventing processes and products as part of the transformation

AXA Martin Ashfield UK Claims Technical Director AXA

2:40

3:00
Why Machine Learning Bridges the Gap from Internal Processes to Happy Customers
  • Learn from others that have adopted machine learning into their claim process and why now is the right moment in time to start the AI journey
  • Real live cases of how insurers are using AI modules and delivering more customer insights and generating happy clients

omni:us Uwe Hennig VP, Sales omni:us

3:00

3:20
Speaker Q&A

Willis Towers Watson Tom Helm Head of Claims Consulting Willis Towers Watson

AXA Martin Ashfield UK Claims Technical Director AXA

omni:us Uwe Hennig VP, Sales omni:us

3:20

3:50
Afternoon Coffee and Networking Break
Session Four: Advanced Analytics & Digital Transformation Principles in Claims
3:50

4:15
Creating value in Claims by advanced analytics – example Remote Sensing
  • Big picture advanced analytics and their potential impact
  • Intro to concept and rationale behind these initiatives
  • Real case examples from recent events: What works? What doesn’t? And what are the consequences?

Munich Re Thomas Schreiner Head of Claims Data, Systems and Analytics Munich Re

4:15

4:40
Putting the Customer at the Heart of Digital Transformation
  • The importance of customer-centric values
  • Digital transformation assistance and the opportunities to drive company innovation forwards

AuraPortal Ilian Radoytsov Sales Director AuraPortal

4:40

5:00
Speaker Q&A

Munich Re Thomas Schreiner Head of Claims Data, Systems and Analytics Munich Re

AuraPortal Ilian Radoytsov Sales Director AuraPortal

5:00

5:40
Roundtable Discussions

The Room will be split between seven debates. Sit down and discuss the topic areas in detail with the day’s speakers:

  • Transformation Priorities: Mario Ricco, Global Head of Claims, Generali
  • Digital Journey: Andrew Morrish, UK Claims Director, Aviva
  • Onboarding: John Pyall, Head of MGA Cockpit, Munich Re UK General Branch
  • Supply Chain: William Quibell, Head of Major Loss & Supplier Management (GI), Legal & General
  • Customer vs Tech: Martin Ashfield, UK Claims Technical Director, AXA
  • Deliver What Motor Customers Want Simon Gallimore, VP Casualty & Motor Claims UK, AIG
  • Unleash The Full Power of RPA: Dean Francis, Business Consultant, Data Capture Solutions (DCS)
5:40

5:45
Chairperson’s Summary

JEL Consulting Eddie Longworth Managing Director JEL Consulting

5:45

7:00
Networking Drinks

Day Two – Tuesday 30th October 2018


08:00

09:00
Registration & Welcome Coffee
09:00

09:10
Welcome and Introductory Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

Session Five: True Innovation in the Market Place That Delivers Next Level Claims
09:10

09:35
Motor Claims Journey: Time for Change
  • Pukka’s unique perspective on the challenges in motor claims
  • How we can use psychology to help drive better outcomes
  • How process design is just as important as integrating the correct automation

Pukka Insure Sam White CEO Pukka Insure

09:35

10:00
Achieving the Biggest Differentiator in 21st Century Insurance
  • Discover a successful approach to apply AI in all parts of the insurance business: How can you spot opportunities?
  • Identify and resolve the bottlenecks of applying Machine Learning on a large scale with automation: How can you execute AI opportunities?

DataRobot Darius Sabas Data Scientist DataRobot

10:00

10:20
Speaker Q&A

Pukka Insure Sam White CEO Pukka Insure

DataRobot Darius Sabas Data Scientist DataRobot

10:20

11:00
Networking Coffee Break
Session Six: Digital Insurer Case Studies That Demonstrate Truly Modern Practices
11:00

11:30
Case Study: Deutsche Familienversicherung- Germany’s First ‘Digital’ Insurer
  • How to make an impression on your customer and a real impact on your market
  • Incorporating the latest technology into claims- our successes and ongoing strategy
  • The future for digital insurers and what it takes to satisfy the modern customer profile

Deutsche Familienversicherung Dr. Stefan M. Knoll CEO Deutsche Familienversicherung

11:30

12:00
Case Study: Our Timeline of Digitalisation (With Project Analysis)
  • Discussing the three horizons of digital transformation
  • If P&C’s unique approach
  • Timeline of initiatives and future direction

If P&C Insurance Jan-Erik Fredriksson Nordic Head of Digital and Business Development, Claims If P&C Insurance

12:00

12:20
Speaker Q&A

Deutsche Familienversicherung Dr. Stefan M. Knoll CEO Deutsche Familienversicherung

If P&C Insurance Jan-Erik Fredriksson Nordic Head of Digital and Business Development, Claims If P&C Insurance

12:20

1:50
Networking Lunch
1:50

2:20
The Big Trends in Commercial Right Now
  • Big trends, big issues: Climate change and impact on the insurance community
  • Latest best practice and innovation in the commercial realm
  • What are Zurich’s latest partnerships that are changing the way they operate?

Zurich Alessandro Paoli Global Head of Claims Strategy Development & Delivery Zurich

2:20

2:50
Reinsurer Case Study- Best Practice Claims Strategy: Swiss Re
  • Swiss Re’s latest initiatives and interactions with the market
  • How does Swiss Re plan to invest in innovation in order to meet the possible demands of the next 3 years?

Swiss Re Danijela Ziser Vice President Swiss Re

2:50

3:20
Networking Coffee Break
Session Seven: Legal & Regulatory Focus: Getting Compliance Correct
3:20

3:50
The Legal Pitfalls and How to Avoid Them
  • Where are the dispute flash points in a connected claims operation?
  • Minimising the risk of flash points and disputes
  • Regulatory and reinsurance considerations with connected claims

Clive O’Connell Partner- Head of Insurance and Reinsurance McCarthy Denning

3:50

4:10
Regulatory Update: The Latest Updates on GDPR
  • GDPR is here but what are people missing?
  • The data regulators horizon - what’s on it?
  • You may be focused on data & GDPR but what parallel regulations also impact?

FintechReguLab Peter Smith Non-Executive Director, SENECA Investment Managers & Independent Industry Consultant Principal FintechReguLab

4:10

4:20
Chairperson’s Closing Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

4:20
Networking Coffee & Close of Conference

Day One – Monday 29th October 2018


08:00

08:40
Registration and Welcome Coffee
08:40

08:45
Welcome Address

Insurance Nexus Graham Proud Project Director Insurance Nexus

08:45

08:55
Introductory Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

Session One: First Steps for Successful Claims Transformation
08:55

09:15
A Key Priority: The ‘Simplification’ of Claims
  • Building excellent foundations by identifying what needs to change
  • The benefits of providing simple claims processes for customers
  • Generali’s standpoint on innovation and next-gen claims

Generali Mario Ricco Global Head of Claims Generali

09:15

09:35
Does Digitalisation Risk Leaving Customers in The Cold? Building Emotional Connections into Digital Claims
  • Let’s debunk some myths
  • The move to digital represents more than just operational efficiencies…
  • Emotional design is the ultimate growth hack

AVIVA Andrew Morrish UK Claims Director AVIVA

09:35

09:55
Current and Future Trends in Rating on Prior Home Claims
  • Learn how important prior claims data is to the Home insurance market, and how insurance providers are currently using it as a rating factor as part of their current workflows
  • Delve deeper into what the future of claims data might look like
  • Understand how Home insurance providers can ensure they stay ahead of the curve by using powerful insights delivered by new types of claims data

Jay Borkakoti Director Home Insurance LexisNexis Risk Solutions

09:55

10:15
Elevating Customer Journey Through Claims Automation
  • Addressing the competitive pressures and industry disruption that insurers face; the importance of agility and delivering an all-digital customer journey
  • Explore how insurance providers can make big strides towards achieving their business goals by doing away with manual and paper-centric claims work-flows and bringing digital capabilities to every process
  • Discover how innovators are turning unstructured data hidden in documents, emails and files shares into clean, enriched data ‘fuel’ to improve overall customer experiences

Adlib Software Peter Duff President Adlib Software

10:15

10:40
Speaker Q&A

Generali Mario Ricco Global Head of Claims Generali

AVIVA Andrew Morrish UK Claims Director AVIVA

LexisNexis Risk Solutions Jay Borkakoti Director Home Insurance LexisNexis Risk Solutions

Adlib Software Peter Duff President Adlib Software

10:40

11:20
Morning Coffee Break
Session Two: AI, Tech Onboarding & Cost- Control as Part of Ongoing Claims Improvement
11:20

11:40
Demystifying AI in Claims: Practical Use Cases
  • How AI is set to change the future of insurance
  • How AI will help investigate the circumstances of a claim and support the determination of coverage and liability - steps that haven’t been opportunities for automation until now
  • Let’s look at the challenges of implementing AI in claims and advise on how to overcome these using insights we’ve gained from implementing AI into loss reporting and determination of damages processes
  • Prioritising which claims tasks should be augmented with AI

Genpact Matthew Soren Madsen Vice President, European Claims Practice Genpact

11:40

12:05
The Challenges of Onboarding Insurtech & The Keys to Successful Working Relationships
  • What is the focus of insurtechs?
  • What are Claims teams’ onboarding process objectives?
  • Strategies for success

Munich Re UK General Branch John Pyall Head of MGA Cockpit Munich Re UK General Branch

12:05

12:30
Diversifying GI Supply Chains – Indemnity vs Customer Experience
  • Diversifying supply chain
  • Providing bespoke services
  • Continually improving service

Legal & General William Quibell Head of Major Loss & Supplier Management (GI) Legal & General

12:30

12:50
Speaker Q&A

Genpact Matthew Soren Madsen Vice President, European Claims Practice Genpact

Munich Re UK General Branch John Pyall Head of MGA Cockpit Munich Re UK General Branch

Legal & General William Quibell Head of Major Loss & Supplier Management (GI) Legal & General

12:50

2:00
Networking Lunch & Genpact VIP Session (Invite Only)
Session Three: Customer Vs Tech Balance in order to Enhance Claims Function
2:00

2:20
Drive Improvement Through Next Generation Claims Processing
  • Drivers of rapid change in the world of claims
  • Key ingredients to successful claims automation
  • Importance of decision engines

Willis Towers Watson Tom Helm Head of Claims Consulting Willis Towers Watson

2:20

2:40
Finding the Right Balance Between Satisfying the Modern Customer & Integrating Innovative Technology
  • Embracing the huge opportunities that exist
  • Mindset of openness to change
  • The importance of reinventing processes and products as part of the transformation

AXA Martin Ashfield UK Claims Technical Director AXA

2:40

3:00
Why Machine Learning Bridges the Gap from Internal Processes to Happy Customers
  • Learn from others that have adopted machine learning into their claim process and why now is the right moment in time to start the AI journey
  • Real live cases of how insurers are using AI modules and delivering more customer insights and generating happy clients

omni:us Uwe Hennig VP, Sales omni:us

3:00

3:20
Speaker Q&A

Willis Towers Watson Tom Helm Head of Claims Consulting Willis Towers Watson

AXA Martin Ashfield UK Claims Technical Director AXA

omni:us Uwe Hennig VP, Sales omni:us

3:20

3:50
Afternoon Coffee and Networking Break
Session Four: Advanced Analytics & Digital Transformation Principles in Claims
3:50

4:15
Creating value in Claims by advanced analytics – example Remote Sensing
  • Big picture advanced analytics and their potential impact
  • Intro to concept and rationale behind these initiatives
  • Real case examples from recent events: What works? What doesn’t? And what are the consequences?

Munich Re Thomas Schreiner Head of Claims Data, Systems and Analytics Munich Re

4:15

4:40
Putting the Customer at the Heart of Digital Transformation
  • The importance of customer-centric values
  • Digital transformation assistance and the opportunities to drive company innovation forwards

AuraPortal Ilian Radoytsov Sales Director AuraPortal

4:40

5:00
Speaker Q&A

Munich Re Thomas Schreiner Head of Claims Data, Systems and Analytics Munich Re

AuraPortal Ilian Radoytsov Sales Director AuraPortal

5:00

5:40
Roundtable Discussions

The Room will be split between seven debates. Sit down and discuss the topic areas in detail with the day’s speakers:

  • Transformation Priorities: Mario Ricco, Global Head of Claims, Generali
  • Digital Journey: Andrew Morrish, UK Claims Director, Aviva
  • Onboarding: John Pyall, Head of MGA Cockpit, Munich Re UK General Branch
  • Supply Chain: William Quibell, Head of Major Loss & Supplier Management (GI), Legal & General
  • Customer vs Tech: Martin Ashfield, UK Claims Technical Director, AXA
  • Deliver What Motor Customers Want Simon Gallimore, VP Casualty & Motor Claims UK, AIG
  • Unleash The Full Power of RPA: Dean Francis, Business Consultant, Data Capture Solutions (DCS)
5:40

5:45
Chairperson’s Summary

JEL Consulting Eddie Longworth Managing Director JEL Consulting

5:45

7:00
Networking Drinks

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Day Two – Tuesday 30th October 2018


08:00

09:00
Registration & Welcome Coffee
09:00

09:10
Welcome and Introductory Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

Session Five: True Innovation in the Market Place That Delivers Next Level Claims
09:10

09:35
Motor Claims Journey: Time for Change
  • Pukka’s unique perspective on the challenges in motor claims
  • How we can use psychology to help drive better outcomes
  • How process design is just as important as integrating the correct automation

Pukka Insure Sam White CEO Pukka Insure

09:35

10:00
Achieving the Biggest Differentiator in 21st Century Insurance
  • Discover a successful approach to apply AI in all parts of the insurance business: How can you spot opportunities?
  • Identify and resolve the bottlenecks of applying Machine Learning on a large scale with automation: How can you execute AI opportunities?

DataRobot Darius Sabas Data Scientist DataRobot

10:00

10:20
Speaker Q&A

Pukka Insure Sam White CEO Pukka Insure

DataRobot Darius Sabas Data Scientist DataRobot

10:20

11:00
Networking Coffee Break
Session Six: Digital Insurer Case Studies That Demonstrate Truly Modern Practices
11:00

11:30
Case Study: Deutsche Familienversicherung- Germany’s First ‘Digital’ Insurer
  • How to make an impression on your customer and a real impact on your market
  • Incorporating the latest technology into claims- our successes and ongoing strategy
  • The future for digital insurers and what it takes to satisfy the modern customer profile

Deutsche Familienversicherung Dr. Stefan M. Knoll CEO Deutsche Familienversicherung

11:30

12:00
Case Study: Our Timeline of Digitalisation (With Project Analysis)
  • Discussing the three horizons of digital transformation
  • If P&C’s unique approach
  • Timeline of initiatives and future direction

If P&C Insurance Jan-Erik Fredriksson Nordic Head of Digital and Business Development, Claims If P&C Insurance

12:00

12:20
Speaker Q&A

Deutsche Familienversicherung Dr. Stefan M. Knoll CEO Deutsche Familienversicherung

If P&C Insurance Jan-Erik Fredriksson Nordic Head of Digital and Business Development, Claims If P&C Insurance

12:20

1:50
Networking Lunch
1:50

2:20
The Big Trends in Commercial Right Now
  • Big trends, big issues: Climate change and impact on the insurance community
  • Latest best practice and innovation in the commercial realm
  • What are Zurich’s latest partnerships that are changing the way they operate?

Zurich Alessandro Paoli Global Head of Claims Strategy Development & Delivery Zurich

2:20

2:50
Reinsurer Case Study- Best Practice Claims Strategy: Swiss Re
  • Swiss Re’s latest initiatives and interactions with the market
  • How does Swiss Re plan to invest in innovation in order to meet the possible demands of the next 3 years?

Swiss Re Danijela Ziser Vice President Swiss Re

2:50

3:20
Networking Coffee Break
Session Seven: Legal & Regulatory Focus: Getting Compliance Correct
3:20

3:50
The Legal Pitfalls and How to Avoid Them
  • Where are the dispute flash points in a connected claims operation?
  • Minimising the risk of flash points and disputes
  • Regulatory and reinsurance considerations with connected claims

Clive O’Connell Partner- Head of Insurance and Reinsurance McCarthy Denning

3:50

4:10
Regulatory Update: The Latest Updates on GDPR
  • GDPR is here but what are people missing?
  • The data regulators horizon - what’s on it?
  • You may be focused on data & GDPR but what parallel regulations also impact?

FintechReguLab Peter Smith Non-Executive Director, SENECA Investment Managers & Independent Industry Consultant Principal FintechReguLab

4:10

4:20
Chairperson’s Closing Remarks

Chair: JEL Consulting Eddie Longworth Managing Director JEL Consulting

4:20
Networking Coffee & Close of Conference

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription