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Deliver Streamlined Claims

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Thrive in a time of significant claims transformation
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Insurer case study presentations from:

Logo of: Mapfre
Logo of: Generali
Logo of: AXA
Logo of: Zurich
Logo of: AIG
Logo of: Tapoly
Logo of: Legal and General
Logo of: Swiss Re

Thought-Leadership from the industry’s leading solution providers and disruptors:

Logo of: IoT Insurance Observatory
Logo of: VISA
Logo of: Cambridge Mobile Telematics
Logo of: IMS
Logo of: Cowry Consulting
Logo of: DataRobot
Logo of: Automation Anywhere
Logo of: Tractable
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Claims Innovation & Strategy
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Logo of: omnius
Logo of: insurtech360.com
Logo of: SCOR
Logo of: Munich Re
Logo of: Travelers
Logo of: Forrester
Logo of: Generali Vitality
Logo of: so_sure_all_blue_background
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Analytics & AI
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Logo of: SHIFT
Logo of: RSA
Logo of: Achmea
Logo of: Aite Group
Logo of: Celent
Logo of: Data Robot
Logo of: Fremtind Insurance
Logo of: WeGroup

Day One: Wednesday, 18th September 2019

08.00-08.55
Registration and Coffee
08.55-09.00
Welcome and Opening Remarks

Graham Proud Project Director Insurance Nexus

09.00-09.10
Chairman’s Introduction

Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Session One: Putting the Customer at the Heart of Claims
09.10-09.25
I predict A Claim: The Myths & Realities of Predictive Analytics in Claims

Dr. Annarita Roscino Head of Predictive Analytics Zurich UK

09.25-09.40
Exceed Customer Expectations When They Need You Most: Reduce Claim Time & Cost with Instant Pay Outs

David Josephs Head of Visa Direct, Europe VISA

Noam Shapira Co-Founder & Co-CEO Setoo

09.40-09.55
Understand the Importance of IoT-Based Loss Control

Matteo Carbone Founder & Director IoT Insurance Observatory

09.55-10.10
The Science Behind Customer Experience: How Behavioural ‘Nudges’ Will Transform Your Claims Process

Jez Groom Chief Choice Architect Cowry Consulting

10.10-10.40
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Dr. Annarita Roscino Head of Predictive Analytics Zurich UK

David Josephs Head of Visa Direct, Europe VISA

Noam Shapira Co-Founder & Co-CEO Setoo

Matteo Carbone Founder & Director IoT Insurance Observatory

Jez Groom Chief Choice Architect Cowry Consulting

10.40-11.10
Morning Coffee Break
(Sponsored by DataRobot)
Session Two: Fast-Tracking Claims Innovation with AI
11.10-11.25
Examining ‘Sherlock’ Innovating Claims at Scale

Lorenzo Morganti Big Data Senior Project Lead AXA

11.25-11.40
Advancing Insurance Claims With AI

Ryan McMahon VP, Insurance Cambridge Mobile Telematics

11.40-11.55
Unveiling the New Claims Journey of Generali

Mario Ricco Global Head of Claims Generali

11.55-12.10
How Zurich Leverages Telematics Data to Improve Motor Claims Processing and Customer Experience

Bob Skerrett CEO Insurance Solutions IMS

12.10-12.40
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Lorenzo Morganti Big Data Senior Project Lead AXA

Ryan McMahon VP, Insurance Cambridge Mobile Telematics

Mario Ricco Global Head of Claims Generali

Bob Skerrett CEO Insurance Solutions IMS

12.40-14.00
Networking Lunch
Session Three: Focus on Customer Expectations and Customer Profiling as Part of Improved Claims Functions
14.00-14.15
The Influence of Claims on Insurance Customer Experience

Wolfgang Hundertmark Head of Claims, Germany, Austria, Switzerland AIG

14.15-14.30
myAssistance - Digitally Connected and Automated RSA

Sebastian Kaisin Director MAPFRE Asistencia

14.30-14.45
Putting AI & Analytics at The Centre of Your Customers’ Experience

Janthana Kaenprakhamroy CEO Tapoly

14.45-15.00
Embracing AI: How Claims Organisations Can Develop Their Own AI Skills to Drive Their Destiny

Darius Sabas Customer Facing Data Scientist DataRobot

15.00-15.15
The Power of Digital Claims in the Case of Telematics

Christoph Knapp Executive Vice President msg global solutions

15.15-15.45
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Wolfgang Hundertmark Head of Claims, Germany, Austria, Switzerland AIG

Sebastian Kaisin Director MAPFRE Asistencia

Janthana Kaenprakhamroy CEO Tapoly

Darius Sabas Customer Facing Data Scientist DataRobot

Christoph Knapp Executive Vice President msg global solutions

15.45-16.15
Afternoon Coffee Break
Session Four: Raising Claims Efficiencies
16.15-16.30
The Rising Costs of Claims in the UK Home Sector

William Quibell Head of Major Loss & Supplier Management Legal & General

16.30-16.45
Transforming Claims Management with RPA (Robotic Process Automation)

Ken Mertzel Global Industry Leader- Financial Services Automation Anywhere

16.45-17.00
Revolutionising the Claims Process with AI

Adrien Cohen Co-Founder Tractable

17.00-17.15
Advanced Use of Data and Analytics for Claims Triage

Monica Epple Head of Digital & Smart Analytics EMEA Swiss Re

17.15-17.45
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

William Quibell Head of Major Loss & Supplier Management Legal & General

Ken Mertzel Global Industry Leader- Financial Services Automation Anywhere

Adrien Cohen Co-Founder Tractable

Monica Epple Head of Digital & Smart Analytics EMEA Swiss Re

17.45
Networking Drinks

Day Two: Thursday, 19th September 2019

08.30-09.00
Registration and Coffee
Claims Innovation & Strategy Track

CHAIRED BY: Christopher Frankland Founder InsurTech360

09.00-09.10
Introduction

Christopher Frankland Founder InsurTech360

09.10-09.30
Cultivate Empathy & Improve Customer Experience in The Claims Journey by Leveraging AI

Martin Micko COO & Founder omni:us

09.30-9.50
Developing Unique Prevention Tools to Improve Claims Ratio and Customer Satisfaction

Boris Persak Senior Specialist, Fraud Investigation Generali

9.50-10.10
How AI powered Document Digitization Can Make Huge Waves

Antoine Dandois Senior Management Consultant Accenture

10.10-10.30
Q&A Panel

Moderator: Christopher Frankland Founder InsurTech360

Martin Micko COO & Founder omni:us

Boris Persak Senior Specialist, Fraud Investigation Generali

Antoine Dandois Senior Management Consultant Accenture

10.30-11.00
Morning Coffee Break
(Sponsored by DataRobot)
11.00-11.30
Title TBC

Alex Whitehead Head of Insurance so-sure

11.30-12.00
Knowing your customers while protecting their privacy

Sebastian Weyer, CEO Statice

12.00-12.20
Q&A Panel

Moderator: Christopher Frankland Founder InsurTech360

Alex Whitehead Head of Insurance so-sure

Sebastian Weyer, CEO Statice

12.20-14.00
Networking Lunch
14.00-14.25
How to Move a 184-year Old Insurer into the Digital Era

Peter Stockhammer MD Generali Vitality

14.25-14.50
The Current Technologies Proving to Transform the Claims Experience by Delivering Speed, Accuracy, and Certainty to the Customer

Oliwia Berdak VP & Research Director Forrester Research

14.50-15.00
Closing Remarks from Conference Chair & End of Conference
15.00
Afternoon Refreshments & End of Conference
08.30-09.00
Registration and Coffee
Claims Analytics & AI Track

CHAIRED BY: Greg Donaldson Senior Analyst Aite Group

09.00-09.10
Introduction

Greg Donaldson Senior Analyst Aite Group

09.10-09.30
Why AI is Ideally Suited to Tackle the Challenges of Fraud Detection & Claims Automation in The Insurance Industry

Arnaud Grapinet Chief Data Scientist SHIFT Technology

09.30-09.50
The Future of Claims Handling: How to Automatize it All in Just Two Weeks

Mari-Sanna Paukkeri CEO Utopia Analytics

09.50-10.10
Examining The Real Opportunities for AI in Claims

Craig Beattie Senior Analyst Celent

10.10-10.30
Q&A Panel

Moderator: Greg Donaldson Senior Analyst Aite Group

Arnaud Grapinet Chief Data Scientist SHIFT Technology

Mari-Sanna Paukkeri CEO Utopia Analytics

Craig Beattie Senior Analyst Celent

10.30-11.00
Morning Coffee Break (Sponsored by DataRobot)
11.00-11.30
Case Study- Machine Learning in Fremtind

Øyvind Indrebø Head of Machine Learning & AI Fremtind Insurance

11.30-12.00
Gaining a Competitive Advantage in Claims With AI

Darius Sabas Customer Facing Data Scientist DataRobot

12.00-12.20
Q&A Panel

Moderator: Greg Donaldson Senior Analyst Aite Group

Øyvind Indrebø Head of Machine Learning & AI Fremtind Insurance

Darius Sabas Customer Facing Data Scientist DataRobot

Alex Whitehead Head of Insurance so-sure

12.20-14.00
Networking Lunch
14.00-14.20
InsurTech Showcase: How Technology Can Really Talk To Your Customers

Bjorn Vuylsteker CTO & Co-Founder WeGroup

14.20-14.45
InsurTech Landscape- Success Stories & Opportunities for Growth

Joël Bassani CEO & Founder Jinnbee

14.45-15.00
Closing Remarks from Conference Chair & End of Conference
15.00
Afternoon Refreshments & End of Conference

Day One: Wednesday, 18th September 2019

08.00-08.55
Registration and Coffee
08.55-09.00
Welcome and Opening Remarks

Graham Proud Project Director Insurance Nexus

09.00-09.10
Chairman’s Introduction

Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Session One: Putting the Customer at the Heart of Claims
09.10-09.25
I predict A Claim: The Myths & Realities of Predictive Analytics in Claims

Dr. Annarita Roscino Head of Predictive Analytics Zurich UK

09.25-09.40
Exceed Customer Expectations When They Need You Most: Reduce Claim Time & Cost with Instant Pay Outs

David Josephs Head of Visa Direct, Europe VISA

Noam Shapira Co-Founder & Co-CEO Setoo

09.40-09.55
Understand the Importance of IoT-Based Loss Control

Matteo Carbone Founder & Director IoT Insurance Observatory

09.55-10.10
The Science Behind Customer Experience: How Behavioural ‘Nudges’ Will Transform Your Claims Process

Jez Groom Chief Choice Architect Cowry Consulting

10.10-10.40
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Dr. Annarita Roscino Head of Predictive Analytics Zurich UK

David Josephs Head of Visa Direct, Europe VISA

Noam Shapira Co-Founder & Co-CEO Setoo

Matteo Carbone Founder & Director IoT Insurance Observatory

Jez Groom Chief Choice Architect Cowry Consulting

10.40-11.10
Morning Coffee Break
(Sponsored by DataRobot)
Session Two: Fast-Tracking Claims Innovation with AI
11.10-11.25
Examining ‘Sherlock’ Innovating Claims at Scale

Lorenzo Morganti Big Data Senior Project Lead AXA

11.25-11.40
Advancing Insurance Claims With AI

Ryan McMahon VP, Insurance Cambridge Mobile Telematics

11.40-11.55
Unveiling the New Claims Journey of Generali

Mario Ricco Global Head of Claims Generali

11.55-12.10
How Zurich Leverages Telematics Data to Improve Motor Claims Processing and Customer Experience

Bob Skerrett CEO Insurance Solutions IMS

12.10-12.40
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Lorenzo Morganti Big Data Senior Project Lead AXA

Ryan McMahon VP, Insurance Cambridge Mobile Telematics

Mario Ricco Global Head of Claims Generali

Bob Skerrett CEO Insurance Solutions IMS

12.40-14.00
Networking Lunch
Session Three: Focus on Customer Expectations and Customer Profiling as Part of Improved Claims Functions
14.00-14.15
The Influence of Claims on Insurance Customer Experience

Wolfgang Hundertmark Head of Claims, Germany, Austria, Switzerland AIG

14.15-14.30
myAssistance - Digitally Connected and Automated RSA

Sebastian Kaisin Director MAPFRE Asistencia

14.30-14.45
Putting AI & Analytics at The Centre of Your Customers’ Experience

Janthana Kaenprakhamroy CEO Tapoly

14.45-15.00
Embracing AI: How Claims Organisations Can Develop Their Own AI Skills to Drive Their Destiny

Darius Sabas Customer Facing Data Scientist DataRobot

15.00-15.15
The Power of Digital Claims in the Case of Telematics

Christoph Knapp Executive Vice President msg global solutions

15.15-15.45
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

Wolfgang Hundertmark Head of Claims, Germany, Austria, Switzerland AIG

Sebastian Kaisin Director MAPFRE Asistencia

Janthana Kaenprakhamroy CEO Tapoly

Darius Sabas Customer Facing Data Scientist DataRobot

Christoph Knapp Executive Vice President msg global solutions

15.45-16.15
Afternoon Coffee Break
Session Four: Raising Claims Efficiencies
16.15-16.30
The Rising Costs of Claims in the UK Home Sector

William Quibell Head of Major Loss & Supplier Management Legal & General

16.30-16.45
Transforming Claims Management with RPA (Robotic Process Automation)

Ken Mertzel Global Industry Leader- Financial Services Automation Anywhere

16.45-17.00
Revolutionising the Claims Process with AI

Adrien Cohen Co-Founder Tractable

17.00-17.15
Advanced Use of Data and Analytics for Claims Triage

Monica Epple Head of Digital & Smart Analytics EMEA Swiss Re

17.15-17.45
Q&A Panel

Moderator: Eddie Longworth Claims & Supply Chain Innovator JEL Consulting

William Quibell Head of Major Loss & Supplier Management Legal & General

Ken Mertzel Global Industry Leader- Financial Services Automation Anywhere

Adrien Cohen Co-Founder Tractable

Monica Epple Head of Digital & Smart Analytics EMEA Swiss Re

17.45
Networking Drinks

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Day Two: Thursday, 19th September 2019

08.30-09.00
Registration and Coffee
Claims Innovation & Strategy Track

CHAIRED BY: Christopher Frankland Founder InsurTech360

09.00-09.10
Introduction

Christopher Frankland Founder InsurTech360

09.10-09.30
Cultivate Empathy & Improve Customer Experience in The Claims Journey by Leveraging AI

Martin Micko COO & Founder omni:us

09.30-9.50
Developing Unique Prevention Tools to Improve Claims Ratio and Customer Satisfaction

Boris Persak Senior Specialist, Fraud Investigation Generali

9.50-10.10
How AI powered Document Digitization Can Make Huge Waves

Antoine Dandois Senior Management Consultant Accenture

10.10-10.30
Q&A Panel

Moderator: Christopher Frankland Founder InsurTech360

Martin Micko COO & Founder omni:us

Boris Persak Senior Specialist, Fraud Investigation Generali

Antoine Dandois Senior Management Consultant Accenture

10.30-11.00
Morning Coffee Break
(Sponsored by DataRobot)
11.00-11.30
Title TBC

Alex Whitehead Head of Insurance so-sure

11.30-12.00
Knowing your customers while protecting their privacy

Sebastian Weyer, CEO Statice

12.00-12.20
Q&A Panel

Moderator: Christopher Frankland Founder InsurTech360

Alex Whitehead Head of Insurance so-sure

Sebastian Weyer, CEO Statice

12.20-14.00
Networking Lunch
14.00-14.25
How to Move a 184-year Old Insurer into the Digital Era

Peter Stockhammer MD Generali Vitality

14.25-14.50
The Current Technologies Proving to Transform the Claims Experience by Delivering Speed, Accuracy, and Certainty to the Customer

Oliwia Berdak VP & Research Director Forrester Research

14.50-15.00
Closing Remarks from Conference Chair & End of Conference
15.00
Afternoon Refreshments & End of Conference
08.30-09.00
Registration and Coffee
Claims Analytics & AI Track

CHAIRED BY: Greg Donaldson Senior Analyst Aite Group

09.00-09.10
Introduction

Greg Donaldson Senior Analyst Aite Group

09.10-09.30
Why AI is Ideally Suited to Tackle the Challenges of Fraud Detection & Claims Automation in The Insurance Industry

Arnaud Grapinet Chief Data Scientist SHIFT Technology

09.30-09.50
The Future of Claims Handling: How to Automatize it All in Just Two Weeks

Mari-Sanna Paukkeri CEO Utopia Analytics

09.50-10.10
Examining The Real Opportunities for AI in Claims

Craig Beattie Senior Analyst Celent

10.10-10.30
Q&A Panel

Moderator: Greg Donaldson Senior Analyst Aite Group

Arnaud Grapinet Chief Data Scientist SHIFT Technology

Mari-Sanna Paukkeri CEO Utopia Analytics

Craig Beattie Senior Analyst Celent

10.30-11.00
Morning Coffee Break (Sponsored by DataRobot)
11.00-11.30
Case Study- Machine Learning in Fremtind

Øyvind Indrebø Head of Machine Learning & AI Fremtind Insurance

11.30-12.00
Gaining a Competitive Advantage in Claims With AI

Darius Sabas Customer Facing Data Scientist DataRobot

12.00-12.20
Q&A Panel

Moderator: Greg Donaldson Senior Analyst Aite Group

Øyvind Indrebø Head of Machine Learning & AI Fremtind Insurance

Darius Sabas Customer Facing Data Scientist DataRobot

Alex Whitehead Head of Insurance so-sure

12.20-14.00
Networking Lunch
14.00-14.20
InsurTech Showcase: How Technology Can Really Talk To Your Customers

Bjorn Vuylsteker CTO & Co-Founder WeGroup

14.20-14.45
InsurTech Landscape- Success Stories & Opportunities for Growth

Joël Bassani CEO & Founder Jinnbee

14.45-15.00
Closing Remarks from Conference Chair & End of Conference
15.00
Afternoon Refreshments & End of Conference

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription