9:00am–9:15am (BST)
The New Claims Strategy - Claims Innovation in a Changed World
Ian M. Thompson Group Chief Claims Officer Zurich
9:15am–9:30am (BST)
Fireside Chat: The Digital Claims Future
There is no more doubt. Customers have given the signal to insurers that they are not only ready for a digital claims experience, but in urgent need of one. Join this fireside chat as we explore what customers specifically want and what the claims process will look like for insurers
Graham Gibson Chief Claims Officer Allianz UK
9:30am–10:00am (BST)
Live Q&A: The Future of Claims
Ian M. Thompson Group Chief Claims Officer Zurich
Graham Gibson Chief Claims Officer Allianz UK
10:00am–10:15am (BST)
Fireside Chat: Leveraging Data & Analytics in Claims
Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV
Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting
10:15am–10:45am (BST)
Panel Discussion: The New Way to Do Business – Claims Supply Chains in a Post-Pandemic World
Mark Baker Head of UK Claims Supply Chain RSA
David Corner Head of Claims Supply Chain – Motor & Lifestyle AXA
Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting
10:45am–11:00am (BST)
Build your Claims Transformation Roadmap
Martin Kroos Head of Claims Achmea
11:00am–11:15am (BST)
Building the Ultimate Claims Journey with AI
Adrien Cohen Co-Founder & President Tractable
11:15am–11:30am (BST)
Virtual Claims Handling – The Next Normal?
Mario Ricco Global Head of Claims Generali
11:30am–12:00pm (BST)
Live Q&A: Where will customers take insurance from here?
Martin Kroos Head of Claims Achmea
Mario Ricco Global Head of Claims Generali
Greg Donaldson Senior Analyst Aite Group
Adrien Cohen Co-Founder & President Tractable
END OF DAY ONE
9:00am–9:15am (BST)
Take Claims Analytics to the Next Level
Lorenzo Morganti Big Data/AI Senior Project Lead AXA
9:15am–9:30am (BST)
Unlock a Better Claims Experience with Data and Analytics
Boris Persak Senior Specialist for Inquiries and Fraud Investigations Generali
9:30am–9:45am (BST)
Build a Watertight Claims Process with AI and Machine Learning
Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV
9:45am–10:00am (BST)
Live Q&A: Unlocking the Future with Data & Analytics
Lorenzo Morganti Big Data/AI Senior Project Lead AXA
Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV
Greg Donaldson Senior Analyst Aite Group
10:00am–10:15am (BST)
Unleash People Potential In Claims
Désirée Mettraux CEO OCC
10:15am–10:45am (BST)
Live Q&A: The importance of people for Claims Innovation
Désirée Mettraux CEO OCC
Greg Donaldson Senior Analyst Aite Group
10:45am–11:00am (BST)
Fireside Chat: The Partnerships That Matter - How Insurers, Customers and Regulators Can Work Together
At a time when our lives and economy are disrupted, communication and collaboration between insurers, policy-makers and consumers has never been more important. Explore how everyone in the insurance ecosystem can work to balance the needs of the industry, the wider economy and insurance customers
James Dalton Director, General Insurance Association of British Insurers
Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting
11:00am–11:30am (BST)
Live Panel: Facing Fraud - How Interdepartmental Cooperation Can Unlock New Fraud-Fighting Capabilities
Adele Sumner Head of Counter Fraud & Financial Crime RSA
Kobi Bendalek
Boris Persak Senior Specialist for Inquiries and Fraud Investigations Generali
Greg Donaldson Senior Analyst Aite Group
END OF DAY TWO