The industry shaping agenda


9:00am–9:15am (BST)

The New Claims Strategy - Claims Innovation in a Changed World

  • Explore the new strategic priorities for claims organizations in a world where even the disruptors are disrupted and customers are more in need of innovative claims services than ever before
  • Learn where transformation should be prioritized and where your potential blind-spots could be as you rapidly innovate
  • Take the first steps towards innovating with chatbots at FNOL and automated payments so customers can see results immediately

Ian M. Thompson Group Chief Claims Officer Zurich

9:15am–9:30am (BST)

Fireside Chat: The Digital Claims Future

There is no more doubt. Customers have given the signal to insurers that they are not only ready for a digital claims experience, but in urgent need of one. Join this fireside chat as we explore what customers specifically want and what the claims process will look like for insurers

Graham Gibson Chief Claims Officer Allianz UK

9:30am–10:00am (BST)

Live Q&A: The Future of Claims

Ian M. Thompson Group Chief Claims Officer Zurich

Graham Gibson Chief Claims Officer Allianz UK

10:00am–10:15am (BST)

Fireside Chat: Leveraging Data & Analytics in Claims

Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV

Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting

10:15am–10:45am (BST)

Panel Discussion: The New Way to Do Business – Claims Supply Chains in a Post-Pandemic World

  • Discover how to keep the relationship between you and your supply chain strong so you can continue to support customers in their times of need
  • Explore what the future will looks like for claims supply chains for motor and property claims as the global supply chain undergoes drastic changes
  • Learn how technology is changing the way insurers think about their supply chain networks, from blockchain to AI

Mark Baker Head of UK Claims Supply Chain RSA

David Corner Head of Claims Supply Chain – Motor & Lifestyle AXA

Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting

10:45am–11:00am (BST)

Build your Claims Transformation Roadmap

  • Discover how to prioritise your claims transformation projects to build an effective, holistic claims transformation
  • Re-shape your organisation to make internal governance another tool for transformation, unlocking new efficiencies for your staff and your customers

Martin Kroos Head of Claims Achmea

11:00am–11:15am (BST)

Building the Ultimate Claims Journey with AI

  • Discover how AI creates the claims journey customers need as we move closer to 2021
  • Explore how AI can help reduce cycle times and enable a smooth customer experience, unlocking gains in efficiency and customer satisfaction

Adrien Cohen Co-Founder & President Tractable

11:15am–11:30am (BST)

Virtual Claims Handling – The Next Normal?

  • Overcome new barriers to customer satisfaction with virtual claims handling at a time when claims handlers and adjusters need to be more agile than ever
  • Deliver a claims process that delivers on the needs of both customers and claims organizations, with a more seamless experience for customers and optimizing the capabilities of your workforce
  • Will claims handling ever be the same again?

Mario Ricco Global Head of Claims Generali

11:30am–12:00pm (BST)

Live Q&A: Where will customers take insurance from here?

Martin Kroos Head of Claims Achmea

Mario Ricco Global Head of Claims Generali

Greg Donaldson Senior Analyst Aite Group

END OF DAY ONE

9:00am–9:15am (BST)

Take Claims Analytics to the Next Level

  • In unprecedented times, it has never been more important to stick to a path leading to innovation, the key to which lies in leveraging claims analytics.
  • Discover how AXA have reacted to emerging risks as a result of COVID whilst innovating and driving for more efficiency and lower costs

Lorenzo Morganti Big Data/AI Senior Project Lead AXA

9:15am–9:30am (BST)

Unlock a Better Claims Experience with Data and Analytics

  • Leverage a combination of automation and data to create the most accurate policies and the most accurate decision-making to minimize losses
  • Reduce the frequency of fraudulent, pre-planned damage claims using data and analytics, allowing you to focus on the valued customers that truly matter

Boris Persak Senior Specialist for Inquiries and Fraud Investigations Generali

9:30am–9:45am (BST)

Build a Watertight Claims Process with AI and Machine Learning

  • Explore how very traditional and established insurance claims processes are radically transformed using AI to reduce claims “leakage”, improve profitability and ultimately bring more value to the customers
  • Learn how images and documents can become a valuable part in the fight against fraud using Machine Learning and Natural Language Processing

Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV

9:45am–10:00am (BST)

Live Q&A: Unlocking the Future with Data & Analytics

Lorenzo Morganti Big Data/AI Senior Project Lead AXA

Emmanouil Aleiferis Insurance Subject Matter Expert and Engagement Manager AXA REV

Greg Donaldson Senior Analyst Aite Group

10:00am–10:15am (BST)

Unleash People Potential In Claims

  • Discover how to maximize the potential of each and every member of your claims organization with the correct tools, training and technology
  • Explore how you can create the claims innovation dream team with a recruiting strategy that attracts those with the skills and ambition to transform claims
  • Learn how claims adjusters and claims handlers will operate in a world where working from home is the new norm – how will this impact insurers and insureds?

Désirée Mettraux CEO OCC

10:15am–10:45am (BST)

Live Q&A: The importance of people for Claims Innovation

Désirée Mettraux CEO OCC

Greg Donaldson Senior Analyst Aite Group

10:45am–11:00am (BST)

Fireside Chat: The Partnerships That Matter - How Insurers, Customers and Regulators Can Work Together

At a time when our lives and economy are disrupted, communication and collaboration between insurers, policy-makers and consumers has never been more important. Explore how everyone in the insurance ecosystem can work to balance the needs of the industry, the wider economy and insurance customers

James Dalton Director, General Insurance Association of British Insurers

Eddie Longworth Director, Claims Supply Chain Transformation JEL Consulting

11:00am–11:30am (BST)

Live Panel: Facing Fraud - How Interdepartmental Cooperation Can Unlock New Fraud-Fighting Capabilities

Adele Sumner Head of Counter Fraud & Financial Crime RSA

Kobi Bendalek

Boris Persak Senior Specialist for Inquiries and Fraud Investigations Generali

Greg Donaldson Senior Analyst Aite Group

END OF DAY TWO