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Connected Claims Europe Virtual 18th–19th August, 2020|Online

Fast-Track Claims and Boost Customer Experience

More so than ever before, we must satisfy an extremely demanding customer base that accept nothing less than seamless and personalised experiences at the moment of truth, claims.

Technology integration, at scale and in tune with strategic ambition separates the success stories from those being left behind. AI, Machine Learning, Automation, Advanced Analytics & Data Manipulation are the key tools that will guide you through the most exciting but turbulent period the industry has ever experienced. Win the customers’ hearts, and secure the customers of tomorrow.

Share innovative ideas and enhance your strategy around claims efficiency, customer experience improvement and accuracy in claims so that you can leave the event with practical advice and position your company ahead of your competitors.

Walk Away with Practical Strategies on How to Drive Business Value with AI including:

  • Discover Exactly Where And How AI Is Impacting Insurance: Uncover the major impacts of AI, from automating claims and improving the customer experience to reducing fraud and mitigating risk
  • Turn Your Vision Into Reality: Develop an effortless strategy for successful AI implementation, to ensure a robust business intelligence infrastructure, data integrity and a 360 view of the customer
  • Create Business Efficiencies For Immediate Gains: Discover which processes can be quickly automated and how to use new tech such as chatbots to improve productivity and reduce human errors
  • Boost The Power of Your Insurance Product Through AI Integration: Discover how AI is changing existing claims functions and journeys in order to improve customer service and increase efficiency
  • Transform Your Customers' Claims Journeys: Use AI to help speed up claims and deliver 24/7 on-demand services that will delight customers

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3 full 2-day tracks under one roof: Uniting decision-makers from across claims, customer and AI

To enable transformative change, Connected Claims Europe will dive into detail on the three key elements of insurance claims, delivering operational efficiency and customer experience at the highest level.

Jump in and out of the three dedicated tracks, or stick to the area most relevant to you:

& Strategy
High-Level Claims Thought-Leadership

  • Deliver the Strategic Future of Claims
  • Gather the Tools Required for Modern Claims Leadership
  • Leap into The Future with Next-Gen Investment Strategies
  • Develop an Innovative Culture to Drive Transformation

Journey Optimisation
& CX

  • Put the Customer at The Heart of Your Claims
  • Design and Deliver A Seamless Claims Journey
  • Achieve Personalised, Omnichannel And Rapid Claims Processing
  • Leverage Innovative Technology to Enhance the Customer Experience

& AI
Latest Tech & Talent Impacting Claims

  • Deeper Insights on Your Customers & Journey Improvements
  • Better Claims Customer Experiences
  • Maximise Claims Efficiency
  • Minimise Fraudulent Claims and Free Up Human Resources in The Process

Thought-leaders with global responsibility

Senior claims leaders from across Europe will share case-study insights on how their organisations are simultaneously raising efficiency levels and dazzle customers

Leire Jimenez
Leire Jimenez



Janthana Kaenprakhamroy
Janthana Kaenprakhamroy



Monica Epple
Monica Epple

Swiss Re

Head of Digital and Smart Analytics EMEA

Annarita Roscino
Annarita Roscino


Head of Predictive Analytics

Peter Stockhammer
Peter Stockhammer

Generali Vitality

Managing Director

William Quibell
William Quibell

Legal & General

Head of Major Loss and Supplier Management

Lorenzo Morganti
Lorenzo Morganti


Big Data Senior Project Lead

Mario Ricco
Mario Ricco


Global Head of Claims

John Pyall
John Pyall

Munich Re UK General Branch

Head of MGA Cockpit

Martin Kroos
Martin Kroos


Head of Claims

Wolfgang Hundertmark
Wolfgang Hundertmark


Head of Claims, Germany, Austria, Switzerland

Jonathan Clark
Jonathan Clark


Global Head of Business Solutions Claims

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The trusted meeting place for 250+ senior claims and analytics executives in Europe

2018 saw insurer representations from the following organisations including Chief Claims/ Analytics & AI/ IT, Data & Technology/ Customer & Operations


Your Weekly Round-Up

  • New Case Study! “I predict a claim: the myths and realities of predictive analytics in claims”: Annarita Roscino, Head of Predictive Analytics, Zurich UK
  • New Case Study! “The rising cost of claims in the UK home sector”: William Quibell, Head of Major Loss & Supplier Management, Legal & General
  • New Case Study! “AXA Sherlock: Innovating Claims Analytics at Scale” See how AXA are tackling fraud, analysing images and interpreting documents all with the vision of a simpler experience for the customer: Lorenzo Morganti, Senior Project Lead, Big Data, AXA
  • New Case Study! “Generali’s New Claims Journey” Combining human touch and technology, and ‘making it happen’ with cross-functional teamwork and leadership strategy: Mario Ricco, Head of Global Claims, Generali Group
  • New Case Study! “Advanced Use of Data and Analytics for Claims Triage” Detecting loss and performance drivers with predictive analytics and data-driven claims triaging: Monica Epple, Head of Analytics Consulting and Modelling, Swiss Re
  • New Case Study! “The Influence of Claims on Insurance Customer Experience” Wolfgang Hundertmark, Head of Claims, AIG
  • New Sponsors! We are happy to welcome Trak GlobalMazarsSHIFT and Click onto the event and look forward to hearing their thought-leadership on-site.
  • Don’t Miss Last Chance Discounts: Register now to secure one of the few remaining passes available at €200 off > Visit the registration page for more details
  • Are you part of a European Insurance Company? Do you have a case study to share? Contact me directly to discuss and be part of this exciting event in September! Graham Proud, Project Director:

Mission Statement:


AI, Machine Learning, Advanced Analytics, Data Strategies and Automation are no longer ‘pie in the sky’ concepts, but absolutely necessary technologies that require your time and investment. Those that are willing to embark down this road of innovation to serve their customers and improve operational efficiencies will be tomorrow’s success stories. Now is the time to act because frankly, we have entered a phase of delivery and there’s no turning back. Insurers must aim high for outstanding claims, that integrate innovative tech with customer-centric culture. The question is, who will stand up and prosper in the most turbulent but exciting period in the history of this industry? Don’t get left behind and join us in Amsterdam.


Register for this free virtual conference today

5 reasons you cannot miss Connected Claims Europe 2019

  1. Europe’s most senior gathering for Claims executives: Join 250+ C-Level peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry. With our ‘Brella’ networking app you can schedule 1:1 meetings before you even arrive on site.
  2. Chief Claims Officers’ keynotes: This is your chance to hear from and network with industry heavyweights with global responsibility from Europe’s leading incumbent insurers, and take these learnings back to your office
  3. Exclusive #ClaimsTech workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both insurers and solution providers so that you can make an informed investment decisions
  4. Get the big picture, and the detail: Through insurer case studies explore the specific strategies for process optimisation, improved customer experience and innovative tech all under one roof. This is your one-stop conference to shape your strategy for the coming 12 months
  5. C-Suite boardroom strategy session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

250+ attendees

16+ hours of networking on-site

50+ insurer speakers with case studies

3 deep-dive practical workshops

BrellaOnly the BEST networking at Connected Claims Europe 2019

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the insurers and the innovators, we also use an excellent networking app called ‘ Brella. ’ Before you arrive at the event you can schedule a series of short 1:1 meetings with your key targets. This is a very effective way of ordering your networking goals and taking even more value from the conference. This is free to all conference attendees. If you’d like to find out more, just get in touch.

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Featuring an agenda full of detailed and practical case studies:

bringing together CCOs, Head of Customer and Technology/IT means 50+ case studies that uncover the key to streamlining claims

Strategy & Thought-Leadership



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The Number 1 claims event in Europe as recommended by its attendees

Register for this free virtual conference today