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Build the Foundation for Claims Greatness

We are living in a pivotal time for claims executives. The bar for customer experience has been raised, and your customers compare their claims experience to Amazon, Uber and Apple.

There is only one path to success: harness technology to deliver unprecedented efficiency and a world-class customer experience, or risk losing it all.

Join Connected Claims USA 2020 to execute on the new future of claims. Unlock significant efficiency, reduce costs, increase customer satisfaction, and ultimately deliver higher profitability using the power of innovative technology.

Over 1200+ Chief Claims Officers, SVPs, VPs and Directors will come together to rise up and meet customer expectations, navigate unprecedented workforce changes and build a solid foundation for long-term claims greatness.

Don’t miss this chance - the future or claims will not wait.

We currently see a revolution taking place in claims management driven by new technologies and data analytics. When done right, insurance companies can build true competitive advantage by significantly enhancing their claims process efficiencies and claims customer experience. Andreas Kleiner, CEO, American Modern
(2019 Keynote speaker)

The Keynotes That Will Transform Insurance Claims

Eric Brandt
Eric Brandt


EVP Chief Claims Officer

Mike Fiato
Mike Fiato

Liberty Mutual

Chief Claims Officer

Jeanette Ward
Jeanette Ward

Texas Mutual Insurance Company

Chief Operating Officer

Paul Stachura
Paul Stachura

State Auto Insurance

Chief Care Officer

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There are only a limited number of passes left - Secure your place to this sell out event!

Two Days Packed with Case Studies and Practical Strategies for Transformation Across Your Claims Operation, Including:

  • Achieve Unparalleled Efficiency that Directly Impacts Your Bottom Line: Create a unified foundation for agile and business-driven innovation rooted in enterprise data management to optimize claims and deliver greater accuracy and effectiveness across people, processes and technologies
  • Turn Innovation Into a Competitive Edge: Choose progress over perfection and foster a culture of innovation capable of harnessing multiple technologies to dynamically meet your customer’s needs and stay ahead of your competition
  • Deliver a Seamless Omnichannel Claims Experience: From fully automated to highly complex claims, make every single interaction count by leveraging real-time data and AI for a flawless and hyper-personalized experience
  • Uncover the Roadmap for Claims Tech Integration: Fully overcome legacy systems and siloed data to unlock the power of tech throughout the claims process and start reaping the rewards of your innovation strategy
  • Give Rise to the Claims Professional of the Future: Empower claims adjusters to be problem-solvers powered by real-time access to relevant data and information, creating a culture of speed and transparency that simultaneously attract new talent and deliver new value to the organization

150+ Chief Claims Officers, Insurance Leaders and Innovators Take the Stage

Wayne Sharrah
Wayne Sharrah

Wawanesa Insurance

Chief Claims Officer

Traci McGuire
Traci McGuire

Ameritrust Insurance

Chief Claims Officer

David Vanalek
David Vanalek


Claims Chief Operating Officer

Lance Ondrej
Lance Ondrej

Germania Insurance

Chief Claims Officer

Isabelle Guerin
Isabelle Guerin

The Co-operators

AVP, Claims Portfolio Analytics

Don Jones
Don Jones

Mass Mutual

Head of Claims

Guy Dougherty
Guy Dougherty


Head of Workers Compensation

Olga Dotter
Olga Dotter

CSAA Insurance Group, a AAA Insurer

Director of Corporate Innovation, Head of Incubation

Duane Perkins
Duane Perkins


Global Head of Claims Excellence

Samantha Santiago
Samantha Santiago


Head of Claims Strategy and Automation

Join 1200+ Senior Claims Executives Under One Roof!

67 of the top 100 insurance carriers in the US attended in 2019, as Connected Claims is the who’s who of the insurance claims community, you won’t find better networking anywhere

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife Auto Home
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operations Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casualty Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Excellence, Exec Claims
  • Vice President, Claims Technical Services - Overseas General
  • Vice President Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President - Special Investigations Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

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There are only a limited number of passes left - Secure your place to this sell out event!

Where Chief Claims Officers & Executives Come to Map the Future of Claims

Discover why 1200 senior claims leaders chose Connected Claims as their number one meeting place

6 Dedicated Conference Streams

Connected Claims is the largest claims gathering in the world. Yet it’s also intimate and tailored just for you. With case studies in every critical vertical impacting claims, this is your chance to get the insights you need to move your strategy to implementation

See Full Agenda Here

Chief Claims Officers Share Exclusive Strategies

No other conference brings as many strategic insights in one place.This is your chance to hear from and network with the industry heavyweights that are re-imagining the future of claims. Make sure you don’t miss out on the exclusive keynotes from Eric Brandt (Chief Claims Officer, Allstate), Mike Fiato (Chief Claims Officer, Liberty Mutual), Paul Stachura (Chief Claims Officer, State Auto Insurance) and many more

See Full Speaker Line-Up

Guided Expo Tours:

Cut through the noise and discover the technologies and partners that are a perfect match for YOUR organization and your 2020 goals all under one roof. Get tailored insights from though-leaders, challenge old concepts and gather crucial intelligence on how your peers are leveraging innovative tech

See Full List of Exhibitors

Hands-On Workshops Designed by Carriers for Carriers

Overcome implementation challenges and discover how to ace business-driven innovation with select cases studies on AI, IoT, image analytics and more, presented by both carriers and their solution providers

See Full Agenda Here

Innovation Stage

Join the fully dedicated stage for innovation at the exhibition hall. Live demos on innovation case will show the latest technologies and help you decide who to partner up with

See Full Agenda Here

The best Networking in Town

From our unforgettable roof top party to morning yoga, networking breakfasts and more, you won’t find a better way to meet and connect with the people that are transforming claims

See Who is Attending Connected Claims

Connected Claims Roof Top Party

Insurance Nexus have partnered with VPay USA, Carpe Data and SAP to deliver an evening with cocktails, food, music and network at the spectacular VU Roof Top Bar on June 24th.

Less than 5 minutes from the conference venue, at the Official Connected Claims Roof Top Party you will enjoy exclusive cocktails, globally inspired food and unparalleled views of the lake and downtown.

Secure Your Place Here

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There are only a limited number of passes left - Secure your place to this sell out event!

Welcome to the
World's Largest #ClaimsTech Event

Renowned as the most significant global meeting place for claims professionals, this is where they meet to learn, network and do business.

1,200+ claims professionals within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago June 24 & 25, 2020 at McCormick Place Chicago to tackle core challengeswith world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance Claims ecosystem, make sure you’re in Chicago June 24 & 25 for Connected Claims 2020!

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There are only a limited number of passes left - Secure your place to this sell out event!

5 reasons you cannot miss Connected Claims 2020

  1. The World’s Largest Gathering for Claims Executives:Join 1200 peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry
  2. Chief Claims Officers Attending: This is your chance to hear from and network with the industry heavyweights with Chief Claims Officers from major, mid-tier and regional carriers in attendance
  3. Exclusive #ClaimsTech Workshops:Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both carriers and solution providers
  4. Get the Big Picture, and the Detail:With round table discussions organized into the different insurance lines, explore the specific strategies for process optimization, improved customer experience and innovative tech all under one roof
  5. Unparalleled networking opportunities. Create meaningful connections, capitalize on the growth opportunities by meeting and engaging with the elite of insurance as well as networking across your own organization. Create new connections and strengthen existing ones throughout our fun and interactive networking sessions including evening drinks, yoga, morning run
    and much more.

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Reuters + Insurance Nexus: Quality Content, Outstanding Opportunity

Reuters is the world’s largest multimedia news provider and is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, it provides trusted intelligence that powers humans and machines to make smart decisions.

Reuters Events, utilizing the outreach capacity of both institutions and leveraging world-class research and journalism will provide the best event experience yet.

In combination with Insurance Nexus, carriers globally can expect further enhanced value in content and events and can expect nothing short of senior audiences and outstanding thought leadership from across the insurance claims industry.

Make sure your team joins the world’s largest and most crucial gathering of claims executives alongside innovators and technology providers that are shaping the next-gen insurance, so that the world recognizes your organization as a key player in this transition.

How can I register?

Your Connected Claims ticket includes:

  1. Access to 120+ exhibiting companies, live demos and tech showcases
  2. Be part of the social wave; Twitter, LinkedIn, press and live discussion
  3. Exclusive networking drinks following Day 1
  4. Access to all conference keynotes and immersive sessions on both days
  5. Excellent breakfast, lunch, refreshments and drinks
  6. 100+ practical case studies and talks delivered by decision makers and thought leaders
  7. Interactive panel discussions, seminars and social meets
  8. Login to the exclusive event networking app, to schedule 1:1 meetings and more
  9. Access to the speaker presentations and recordings of each session following the event

Pay with credit card

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process.

Pay via invoice and bank transfer

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process. Our accounts team will send you your invoice. If you have any queries please email Accounts Receivable at

Group Arrangements

The more the merrier. If you’re considering joining Connected Claims with a group of 2 or more or to bring several clients, don’t hesitate to reach out to Mariana

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369

Toll Free: +1 800 814 3459 ext 4369


Here’s Why Connected Claims USA is THE Unmissable Event on the Claims Calendar

95% of attendees would recommend Connected Claims USA to their colleague

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There are only a limited number of passes left - Secure your place to this sell out event!