Claims Like Never Before

  • 10,000+Attendees
  • 40+Speakers
  • 40Case Studies
  • 3+Days of Live Sessions
  • 8+Workshops
  • 1-2-1Networking

The World’s Largest Gathering for Claims Executives

The insurance industry is built to help people when they are in need, and only the claims organization makes that possible. Now, the world faces a unique challenge – and customers need more support than ever before.

It has never been more important for the industry to come together and discover how we can unlock the full potential of each and every claims organization. Now is the time to share, inspire and lead as we strive to support society in this difficult time.

Which is why Insurance Nexus and Reuters Events are bringing you Connected Claims USA Virtual – to provide the platform for the industry to work together. Join Chief Claims Officers, thought leaders and 10,000 of your peers to be there for your customers when they need you most.

Join 10,000+ virtual attendees!

Get access to business-critical insights from leading carriers and practical case studies shared by Chief Claims Officers

2020 Speakers Include:

Eric Brandt - Headshot
Allstate - Logo

Eric Brandt EVP Chief Claims Officer Allstate

Jeanette Ward - Headshot
Texas Mutual Insurance Company - Logo

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company


Mike Fiato - Headshot
Liberty Mutual - Logo

Mike Fiato Chief Claims Officer Liberty Mutual

Stephanie Behnke - Headshot
The Hanover Insurance Group - Logo

Stephanie Behnke Vice President Claims Strategy and Shared Services The Hanover Insurance Group


Calvin Strong - Headshot
MetLife - Logo

Calvin Strong Vice President, Claims Operations MetLife

Kim Leggette - Headshot
Kemper - Logo

Kim Leggette Chief Claims Officer Kemper

Evan Scarponi - Headshot
Prudential Group Insurance - Logo

Evan Scarponi Vice President & Chief Claims Officer Prudential Group Insurance

Jacqueline Tirpak - Headshot
Erie Insurance - Logo

Jacqueline Tirpak VP, Corporate Claims Officer Erie Insurance


Frank Carni - Headshot
Farmers - Logo

Frank Carni SVP, Head of Auto Claims Farmers

Shannon Harjer - Headshot
Founders Insurance Company - Logo

Shannon Harjer VP-Personal Lines Claims Founders Insurance Company


Don Jones - Headshot
Mass Mutual Financial Group - Logo

Don Jones Head of Claims Mass Mutual Financial Group

Scott Hauptman - Headshot
Grange Insurance - Logo

Scott Hauptman Chief Claims Officer Grange Insurance

Join 10,000+ virtual attendees!

Get access to business-critical insights from leading carriers and practical case studies shared by Chief Claims Officers

4 essential themes for 2020

  • Strategic Priorities for Claims: The game has changed and there is no going back. It’s more important than ever to hear how top insurers plan to innovate whilst delivering on customer expectations over the months and years ahead.
  • Customer Care in an Age of Disruption: How are insurers going to meet customer needs whilst ensuring their safety and security? How are customer expectations going to change? Join leading experts as they share their use-case driven insights.
  • Leadership and Co-Operation: Discover how leadership and collaboration have become cornerstones of the industry as risks are taken and siloes are broken down.
  • Technology Driving Transformation: Customers are more in need of innovative solutions than ever – now is the opportunity to do more than just meet expectations. Learn to exceed expectations with rapid deployment of the tech that is already changing the insurance landscape forever.

Learn from 40+ online sessions and interact with 10,000 claims executives

Watch Live Watch presentations, fireside chats and panel discussions from top industry thought leaders all day, every day!

Discuss Comment and question in real time. Spark conversations with your 5,000+ fellow attendees. Follow up with interesting ideas in the digital networking suite!

Question Get in-depth answers in real-time in our live Q&A sessions in each presentation and panel!

On-Demand Missed a session? Catch-up in your own time through our on-demand service. Imagine Netflix but the best of immersive enterprise thought leadership.

A Brand New Virtual Exhibition If you want to find the solution providers that are driving innovation for claims, whether it’s FNOL, estimation, customer engagement or payment, you can find your next insurtech partner in our digital exhibition. Don’t forget to leave a digital business card!

Audience Interactivity We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

Join 10,000+ virtual attendees!

Get access to business-critical insights from leading carriers and practical case studies shared by Chief Claims Officers

Why this conference is the must attend event

Business Critical Insights

We are bringing you the absolute best that the Connected Claims 5 track agenda had to offer, direct to your fingertips. With world-class presentations, panels, interviews and workshops, our content is unparalleled in scope and expertise. Available live and also on-demand for 4 weeks after the event.

Chief Claims Officers Take the Stage

The best speaker line-up the industry has ever seen! No other line up will better prepare your 2020 business strategy! Year on year we secure the leading voices on customer experience, innovations, problem solving and optimization and now it is time your team benefits from their exclusive insight..

One Stop Shop

The most crucial insurance claims event goes virtual. The world’s leading carriers will once again gather for 3 days of sharing exclusive insight and lessons learned on every facet of insurance claims. We have done the work, so you don’t have to! Can you afford to miss it?


Audience Interactivity

We know that opportunities to interact with your peers are what make events special. That’s why wherever possible and using the latest technology we will continue to deliver live Q&As, breakout sessions & workshops and audience polls.

One-to-One Networking Service

Connect with your fellow attendees and potential new partners through a dedicated virtual meeting platform. You will be able to message, schedule meetings and use virtual meeting rooms to ensure even in isolation you are not isolated from new connections, ideas and partnerships.

A Brand-New Virtual Exhibition

Search through 50+ exhibitors from your own desk. Whether you are looking for chatbot, AI or payments solutions, you’ll be able to find the latest services and technology solutions across your entire plant lifecycle.


The agenda at a glance

Day 1

00:00am–00:00am

Navigate Through Disruption and Build a Strategy to Succeed When Change is the New Norm

00:00am–00:00am

Supporting Customers and Employees During Unprecedented Times

00:00am–00:00am

Accelerate Digital Transformation

00:00am–00:00am

Customer Experience in a Touchless Claims World

Day 2

00:00am–00:00am

Deep Dive Into the Future Insurance

00:00am–00:00am

The Road to Touchless Claims

00:00am–00:00am

The New Norm: Customer-Obsessed Digital Transformation

00:00am–00:00am

ClaimsTech Spotlight – The Tech Driving Claims Innovation

Day 3

00:00am–00:00am

Innovate Towards the Future

00:00am–00:00am

The Roadmap to ClaimsTech Integration

00:00am–00:00am

Unlock the Power of Data

00:00am–00:00am

A World in Crisis: Fight Insurance Fraud with Tech and Cross-Departmental Cooperation

It’s true that we’re in a period of disruption, but from disruption, I believe, can come transformation and growth. And that’s what I hope we do as colleagues, is lead through this and make this industry better.

Eric Brandt, EVP and Chief Claims Officer Allstate Eric Brandt

Join 10,000+ virtual attendees!

Get access to business-critical insights from leading carriers and practical case studies shared by Chief Claims Officers

10,000+ Claims Executives Discussing the Future of Claims

IAT_Financial_Group's Logo
MAPFRE's Logo
Wawanesa's Logo
Berkshire_Hathaway's Logo


Esurance's Logo

The_Hanover's Logo
Amica's Logo
Nationwide's Logo


Farmers_Insurance's Logo
Kemper's Logo

Progressive's Logo
GEICO's Logo


Northwestern_Mutual's Logo
Metromile's Logo
Travelers's Logo

Zurich's Logo


Allianz's Logo
Auto_Owners's Logo
Navigators's Logo
Hallmark_Financial's Logo



Allstate's Logo
Ameriprise's Logo
Cincinnati_Insurance's Logo
Hartford's Logo


Erie_Insurance's Logo

Assurant's Logo
Penn_National_Insurance's Logo
Intact_Insurance's Logo


USAA's Logo
American_Family's Logo

Representatives include:
  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operations Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casualty Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Excellence, Exec Claims
  • Vice President, Claims Technical Services - Overseas General
  • Vice President Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President - Special Investigations Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

From Every Part of the Ecosystem

Real Decision-makers

Join 10,000+ virtual attendees!

Get access to business-critical insights from leading carriers and practical case studies shared by Chief Claims Officers

5 reasons why you should attend the Summit

  1. The World’s Largest Gathering for Claims Executives: Join 10,0000 peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry
  2. Chief Claims Officers’ Keynotes: This is your chance to hear from and network with Chief Claims Officers from Allstate, Kemper, Liberty Mutual, Texas Mutual, Grange, Prudential, Aviva Canada, Plymouth Rock Assurance and more
  3. Exclusive Claims Workshops: Discover the strategies and practical insights that will boost customer experience and business efficiencies
  4. Takeaway valuable lessons from the live panel and Q&A sessions on the latest strategies and innovations in procurement, sustainability, and energy topics
  5. Stay safe at home with all the business-critical insights free-of-charge to view at your leisure and help you plan your transformational business strategies

Here to help

Get in touch with the Reuters Events Insurance team