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Unleash the Power of Connected Claims

For insurance carriers, claims is the ultimate moment of truth and delivering seamless claims is no longer negotiable.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed. Those that cannot provide bespoke, seamless claims experience now will surely fall behind and never recover.

This is why Connected Claims USA is the only place bringing together 1000 senior claims executives to set the bar for the future of claims. Discover the strategies to deliver an unforgettable customer experience, no matter the channel or the complexity of the claim.

We currently see a revolution taking place in claims management driven by new technologies and data analytics. When done right, insurance companies can build true competitive advantage by significantly enhancing their claims process efficiencies and claims customer experience. 2019 Keynote Speaker: Andreas Kleiner, CEO, American Modern

Get the sponsorship & exhibition prospectus for more information

Join 1000+ Senior Claims Executives Under One Roof!

67 of the top 100 insurance carriers in the US attended in 2019, as Connected Claims is the who’s who of the insurance claims community, you won’t find better networking anywhere

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife Auto Home
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operations Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casualty Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Excellence, Exec Claims
  • Vice President, Claims Technical Services - Overseas General
  • Vice President Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President - Special Investigations Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

Welcome to the
World's Largest #ClaimsTech Event

Renowned as the most significant global meeting place for claims professionals, this is where they meet to learn, network and do business.

1,000+ claims professionals within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago June 24 & 25, 2020 at McCormick Place Chicago to tackle core challenges with world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance Claims ecosystem, make sure you’re in Chicago June 24 & 25 for Connected Claims 2020!

5 reasons you cannot miss Connected Claims 2020

  1. The World’s Largest Gathering for Claims Executives: Join 1000 peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry
  2. Chief Claims Officers Attending: This is your chance to hear from and network with the industry heavyweights with Chief Claims Officers from major, mid-tier and regional carriers in attendance
  3. Exclusive #ClaimsTech Workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both carriers and solution providers
  4. Get the Big Picture, and the Detail: With round table discussions organized into the different insurance lines, explore the specific strategies for process optimization, improved customer experience and innovative tech all under one roof
  5. C-Suite Boardroom Strategy Session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

Get the sponsorship & exhibition prospectus for more information

60+ Chief Claims Officers, Insurance Leaders and Innovators Take the Stage: Past Speakers Include

Andreas Kleiner
Andreas Kleiner

American Modern Insurance Group

CEO & President

Sean Burgess
Sean Burgess

USAA

Chief Claims Officer and Senior Vice President

Ken Rosen
Ken Rosen

Allstate Insurance

Executive Vice President, Chief Claims Officer

Ian Thompson
Ian Thompson

Zurich

Group Chief Claims Officer

Eric Brandt
Eric Brandt

Esurance

Managing Director & Chief Customer Advocate

Frank Carni
Frank Carni

Farmers Insurance

Senior Vice President and Head of Auto Claims

Cal Hankins
Cal Hankins

CSAA Insurance Group, a AAA Insurer

Vice President of Claims

Andrew Pelcin
Andrew Pelcin

Chubb

Vice President, Claims Data Analytics Implementation

Maria Cantu
Maria Cantu

USAA

Vice President Property Claims

Stephanie Behnke
Stephanie Behnke

The Hanover Insurance Group

Vice President, Claims Strategy and Shared Services

Laurie Pierman
Laurie Pierman

Amerisure Insurance

Vice President, Claim Operations

Jon Thornton
Jon Thornton

Westfield Insurance

Claims Strategy Leader


The Largest Gathering of Claims Executives on Earth, Past Attendees Include:

Allstate
Acuity
AIG
american_modern
american_agriculture
Amerisure
Amica
Chubb
country_finacial
CSAA
Desjardins
Assurant
Esurance
farmers_insurance
GEICO
Gore_Mutual
Hanover_Insurance
hartford_steam_boiler
Homesite_Insurance
Intact
ia_auto_and_home_insurance
liberty_mutual_insurance
Manulife
mass_mutual
Metlife
Mercury_Insurance
Munich_Re
Nationwide
Navigators
Northwestern_Mutual
Penn_National_Insurance
Prudential
Progressive
Pure_Insurance
Sentry_Insurance
State_Auto
State_Farm
TD_Insurance
Texas_Mutual_Insurance
cincinnati_insurance_companies
the_co_operators_blue
Travelers
tokio_marine
The_Hartford
QBE
Westfield
Zurich

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3 In-Depth Tracks with 40+ Case Studies and Exclusive Insights, Including:

> Achieve Seamless Experience
  • Leverage technology to revolutionize customer outcomes through unparalleled communication skills
  • Design the customer experience around customer feedback to meet the rising customer expectations of service
> Drive Change Management
  • Move from waterfall to agile and discover how to dynamically change to meet your customer’s needs and stay ahead of your competition
  • Overcome the press on resources to improve catastrophe response. Discover how to use multichannel claim resolution methods to scale claims processing
> Navigate from Low Touch to Straight Through Processing
  • Turn data into actionable insights to unlock new business efficiencies. Create an intelligent work flow engine that can orchestrate complex data into actionable information
  • Fraud automation: embrace digital to enable straight through processing. Utilize data, AI and rapid claims processing to achieve a seamless claims process

Walk Away with Practical Strategies for Transformation Across Your Claims Operation, Including:

  • Drive Unprecedented Business Efficiencies: explore the technologies and strategies that are optimizing claims and delivering greater accuracy and effectiveness, including damage assessment and repair estimates
  • Deliver Exceptional Customer Experiences – No Matter the Channel or the Complexity of the Claim: synchronize channels, leveraging connected technologies for personalized, transparent, and seamless experience
  • Accelerate Transformation with #ClaimsTech: from AI and machine learning to drones and IoT, discover the technologies transforming claims, including what to prioritize and how to overcome implementation challenges
  • Prepare for the Next Frontier of Claims: explore the future of claims reduction and risk prevention in the Connected World, and uncover strategies to incorporate real-time data and provide the valuable services that ensure a carrier’s sustainable competitive advantage

Get the sponsorship & exhibition prospectus for more information

This is the era of ‘no excuses’ for insurance companies

As we all know, customer expectations are evolving at an extremely fast rate. For insurance carriers, claims is the ultimate moment of truth and delivering seamless claims is no longer negotiable.

Technology is the enabler of seamless experiences, but only if it is capable of working harmoniously across every channel and touchpoint. For connected claims to work, carriers must innovate despite their legacy systems and strive for connected and transparent processes.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed. Those that cannot provide bespoke, seamless claims experience now will surely fall behind and never recover.

Insurance carriers must transform their processes by drilling down to what will have the biggest impact on both customer experience – the ultimate point of competitive differentiation – and business efficiency.

This is why Connected Claims USA is your one stop shop for claims transformation, and the only place bringing together 1000 senior claims executives to set the bar for the future of claims. Discover the strategies to deliver an unforgettable customer experience, no matter the channel or the complexity of the claim.

With more tracks, case studies, keynotes, and many more networking opportunities – this is where claims executives explore how innovation and technology are converging and learn how to achieve more efficient and customer-centric processes.

Put simply, claims executives not only have to service the customer of today, they also need to think about the customer of tomorrow. Connected Claims is the only place to give you the tools to achieve a new future for claims.

Hope to see you in Chicago.

Mariana Dumont

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369

Toll Free: +1 800 814 3459 ext 4369

Email: mariana.dumont@insurancenexus.com

Here’s Why Connected Claims USA is THE Unmissable Event on the Claims Calendar

95% of attendees would recommend Connected Claims USA to their colleague

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown