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1000+ Attendees

60+ C-Level Speakers

80+ Exhibitors

40+ Case Studies

4 Stages

Unleash the Power of Connected Claims

For insurance carriers, claims is the ultimate moment of truth and delivering seamless claims is no longer negotiable.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed. Those that cannot provide bespoke, seamless claims experience now will surely fall behind and never recover.

This is why Connected Claims USA is the only place bringing together 1000 senior claims executives to set the bar for the future of claims. Discover the strategies to deliver an unforgettable customer experience, no matter the channel or the complexity of the claim.

We currently see a revolution taking place in claims management driven by new technologies and data analytics. When done right, insurance companies can build true competitive advantage by significantly enhancing their claims process efficiencies and claims customer experience. Opening Keynote Speaker: Andreas Kleiner, CEO, American Modern
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Exclusive Business Announcements and Case Studies that Will Change the Claims Industry:

A Snapshot of 2019 Keynote Speakers

Andreas Kleiner CEO & President American Modern Insurance Group

Opening Keynote:
“The Strategic Value of Claims for an Insurance Company”

CSAA Insurance Group, a AAA Insurer
Cal Hankins
CSAA Insurance Group, a AAA Insurer

Cal Hankins

Vice President of Claims

USAA
Sean Burgess
USAA

Sean Burgess

Chief Claims Officer and Senior Vice President


Allstate Insurance
Ken Rosen
Allstate Insurance

Ken Rosen

Executive Vice President, Chief Claims Officer


Zurich
Ian Thompson
Zurich

Ian Thompson

Group Chief Claims Officer


Esurance
Eric Brandt
Esurance

Eric Brandt

Managing Director & Chief Customer Advocate

Farmers Insurance
Frank Carni
Farmers Insurance

Frank Carni

Senior Vice President and Head of Auto Claims




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3 In-Depth Tracks with 40+ Case Studies and Exclusive Insights, Including:

> Achieve Seamless Experience
  • Leverage technology to revolutionize customer outcomes through unparalleled communication skills
  • Design the customer experience around customer feedback to meet the rising customer expectations of service
> Drive Change Management
  • Move from waterfall to agile and discover how to dynamically change to meet your customer’s needs and stay ahead of your competition
  • Overcome the press on resources to improve catastrophe response. Discover how to use multichannel claim resolution methods to scale claims processing
> Navigate from Low Touch to Straight Through Processing
  • Turn data into actionable insights to unlock new business efficiencies. Create an intelligent work flow engine that can orchestrate complex data into actionable information
  • Fraud automation: embrace digital to enable straight through processing. Utilize data, AI and rapid claims processing to achieve a seamless claims process

1000+ Senior Claims Executives Under One Roof!

67 of the top 100 insurance carriers in the US are already attending this year and with more joining everyday, Connected Claims is the who’s who of the insurance claims community, you won’t find better networking anywhere

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife Auto Home
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officer
  • Chief Claims Officer
  • Chief Operations Officer
  • Vice President, Claims Business Information
  • Vice President Claims Payments
  • Vice President of Casualty Claims
  • Vice President of Claims and Customer Service
  • Vice President Shared Operations, Claims
  • Vice President, Claims Excellence, Exec Claims
  • Vice President, Claims Technical Services - Overseas General
  • Vice President Claims Service Development
  • Vice President Auto Claims
  • Vice President Home Claims
  • Assistant Vice President - Special Investigations Unit
  • Assistant Vice President Claims Experience
  • Director, Claims Strategy
  • Divisional Director, Claims
  • Director, Property Claims

Your Weekly Connected Claims Round Up:

Highlighting the latest news and announcements on the claims community’s number 1 event!

    • Sign up for Connected Claims USA Weekly Update here
    • Timed Agenda Released! Discover what Esurance, Farmers, USAA, Allstate, Chubb, Metromile and more will discuss! Check the detailed agenda here
    • Join 1,000 Senior Claims Executives Under One Roof! Secure your pass today to meet Chief Claims Officers, SVPs, VPs and directors from Progressive, GEICO, State Farm, Nationwide, Farmers, AIG, Chubb, The Hartford, American Family Insurance, Erie Insurance, MetLife, COUNTRY Financial, Kemper, Zurich and many many more. Check the updated delegate snapshot here
    • Only one booth slot remaining: Showcase your products and solutions to real decision makers. Join GoMoxie, InsurAnalytics, Insurpay, Skopenow, Liferay, Duck Creek, Mirror MeSnapsheet, Auto Data Direct, Work Fusion, Skope Now, Abbyy, Hi Marley and more… Join as a sponsor here!

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60+ Chief Claims Officers, Insurance Leaders and Innovators Take the Stage

Connected Claims USA brings together the leading minds on the cutting edge of claims innovation, with a speaker line-up of Chief Claims Officers and Claims Executives dedicated to customer experience, efficiency and innovation.

Andrew Pelcin
Andrew Pelcin

Chubb

Vice President, Claims Data Analytics Implementation

Ray McLaughlin
Ray McLaughlin

Farmers Insurance

Head of Claims Business Technology Transformation

Amrish Singh
Amrish Singh

Metromile

Head of Product

Darin McCarthy
Darin McCarthy

Hippo

Head of Claims

Laurie Pierman
Laurie Pierman

Amerisure Insurance

Vice President, Claim Operations

Veena Gregoire
Veena Gregoire

Allianz

Head of Claims Intelligence & Business Application Support

Frank Carni
Frank Carni

Farmers Insurance

Senior Vice President and Head of Auto Claims

David S Williams
David S Williams

Texas Windstorm Insurance Association

Vice President of Claims

Cheryl Pytel
Cheryl Pytel

Hartford Steam Boiler

VP Claims Products and Programs

Robert Bowers
Robert Bowers

Westfield Insurance

Chief Claims Officer, National Claims and Customer Service Leader

Alex Punsalan
Alex Punsalan

Assurant

Vice President and Head of Global P&C Claims

Maria Cantu
Maria Cantu

USAA

Vice President Property Claims


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Walk Away with Practical Strategies for Transformation Across Your Claims Operation, Including:

    • Drive Unprecedented Business Efficiencies: explore the technologies and strategies that are optimizing claims and delivering greater accuracy and effectiveness, including damage assessment and repair estimates
    • Deliver Exceptional Customer Experiences – No Matter the Channel or the Complexity of the Claim: synchronize channels, leveraging connected technologies for personalized, transparent, and seamless experience
    • Accelerate Transformation with #ClaimsTech: from AI and machine learning to drones and IoT, discover the technologies transforming claims, including what to prioritize and how to overcome implementation challenges
    • Prepare for the Next Frontier of Claims: explore the future of claims reduction and risk prevention in the Connected World, and uncover strategies to incorporate real-time data and provide the valuable services that ensure a carrier’s sustainable competitive advantage

Connected Claims Roof Top Party

Insurance Nexus have partnered with VPay USA and PaulDavis to deliver an evening with cocktails, food, music and network at the spectacular VU Roof Top Bar on June 5th.

Less than 3 minutes from the conference venue, at the Official Connected Claims Roof Top Party you will enjoy exclusive cocktails, globally inspired food and unparalleled views of the lake and downtown.


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What's New in 2019

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Choose the Topic that's Relevant to You

Welcome to the
World's Largest #ClaimsTech Event

Renowned as the most significant global meeting place for claims professionals, this is where they meet to learn, network and do business.

1,000+ claims professionals within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago June 5-6, 2019 at the Marriot Marquis Chicago to tackle core challenges with world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance Claims ecosystem, make sure you’re in Chicago June 5-6 for Connected Claims 2019!

5 reasons you cannot miss Connected Claims 2019

  1. The World’s Largest Gathering for Claims Executives: Join 1000 peers and colleagues to build your network, benchmark, debate and learn from the best minds in the industry
  2. Chief Claims Officers’ Keynotes: This is your chance to hear from and network with industry heavyweights Sean Burgess (Chief Claims Officer, USAA), Ken Rosen (EVP, Chief Claims Officer, Allstate) and Ian Thompson (Global Chief Claims Officer, Zurich)
  3. Exclusive #ClaimsTech Workshops: Discover how to ace technology implementation with cases studies on AI, IoT, image analytics and more, presented by both carriers and solution providers
  4. Get the Big Picture, and the Detail: With round table discussions organized into the different insurance lines, explore the specific strategies for process optimization, improved customer experience and innovative tech all under one roof
  5. C-Suite Boardroom Strategy Session – Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

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Over 500 Claims Executives Attendeed in 2018, Including From:

allstate
acuity
amerisure_insurance
amica_insurance
aon
appian
assured_relocation
carpe_data
ccc
chubb
country_finacial
csaa
desjardins_assurances
enterprise_holdings
assurant
esurance
ey
farmers_insurance
friss
genpact
gore_mutual_insurance
guidewire
hanover_insurance
hartford_steam_boiler
honk_technologies
intact_insurance
lexis_nexis_risk_solutions
liberty_mutual_insurance_alt
manulife
metlife
mitchell
munich_re
navigators_insurance
northwestern_mutual
octo
prudential
pure_insurance
sentry_insurance
sompo_japan
state_auto
state_farm
td_insurance
the_co_operators
travelers
hartford
zurich
qbe
aaa

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This is the era of ‘no excuses’ for insurance companies

As we all know, customer expectations are evolving at an extremely fast rate. For insurance carriers, claims is the ultimate moment of truth and delivering seamless claims is no longer negotiable.

Technology is the enabler of seamless experiences, but only if it is capable of working harmoniously across every channel and touchpoint. For connected claims to work, carriers must innovate despite their legacy systems and strive for connected and transparent processes.

Insurance customers are no longer willing to sit and wait 18 months for a new capability to be deployed. Those that cannot provide bespoke, seamless claims experience now will surely fall behind and never recover.

Insurance carriers must transform their processes by drilling down to what will have the biggest impact on both customer experience – the ultimate point of competitive differentiation – and business efficiency.

This is why Connected Claims USA is your one stop shop for claims transformation, and the only place bringing together 1000 senior claims executives to set the bar for the future of claims. Discover the strategies to deliver an unforgettable customer experience, no matter the channel or the complexity of the claim.

With more tracks, case studies, keynotes, and many more networking opportunities – this is where claims executives explore how innovation and technology are converging and learn how to achieve more efficient and customer-centric processes.

Put simply, claims executives not only have to service the customer of today, they also need to think about the customer of tomorrow. Connected Claims is the only place to give you the tools to achieve a new future for claims.

Hope to see you in Chicago.

Mariana Dumont

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369

Toll Free: +1 800 814 3459 ext 4369

Email: mariana.dumont@insurancenexus.com

Here’s Why Connected Claims USA is THE Unmissable Event on the Claims Calendar

95% of attendees would recommend Connected Claims USA to their colleague

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