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Accelerate Transformation to Achieve Seamless Claims and Drive Unprecedented Business Efficiencies

Day One

Plenary: CLAIMS TRANSFORMATION
Unleash the Power of Connected Claims
  • Transform for growth: overcome legacy systems, legacy processes and legacy thinking
  • From large solution providers, to exciting new InsurTech: develop the agility to partner, pilot and collaborate
  • What customers really want is choice! Build the ultimate omnichannel experience
  • Is claims digitalization leaving customers in the cold? Building emotional connections into digital claims
  • The Future of Claims Processing – How carriers can combine technology to maximize workforce efficiency
BUSINESS EFFICIENCY
Track
CUSTOMER EXPERIENCE
Track
STRATEGY
Track
10:30 - 11:00
Navigate from Low Touch to Straight Through Processing
  • Prioritize efficiency at every step: move along the spectrum of increasing claims automation, from fast-tracked, to minimal-touch, to completely automated claims
  • Doing more with less requires automation – implement process redesign strategies in a digital world
  • Automate first notice of loss: start the race against the clock and exceed your customers' expectations
  • Fraud automation: embrace digital to enable STP
Achieve Seamless Experience
  • Design the customer experience around customer feedback to maximize impact
  • Explore the role of brokers and agents throughout the claims process for customers
  • Start your claims transformation with improved transparency: achieve continual and detailed notifications and updates
  • Identify quick wins to drastically reduce cycle times and make your customers smile
Drive Change Management
  • The insurance workforce of the future: how to become an AI-driven company
  • Overcome the press on resources during a catastrophe – Use virtual workforce that can scale to peak loads without overtime and establish 24/7 processing
  • It's time for carriers to shift from waterfall to agile: build the ability to dynamically change to meet your customer’s needs and stay ahead of your competition
  • Connect the last frontier to create world class customer experience: how to effectively work with supply chain partners
10:30 - 11:00
Achieve Data-Driven Efficiency
  • Harness the power of claims analytics – use machine learning to segment previous claims according to certain characteristics
  • Use ground truth to transform claims: leverage photo, video and AI to reinvent claims
  • Discover new data sources and estimation opportunities
  • Boost AI’s performance by leveraging unstructured data to unlock new opportunities for business efficiencies
Leverage Technology to Enhance the Customer Experience
  • Empower customers with digital engagement tools such as portals and apps
  • Move to the ultimate in FNOL experience – paying out before the claim
  • Go beyond quick payment: automate payment, offer cost-effective fulfillment solutions and enhance the customer experience
  • The future of loss adjusters: work hand-in-hand with the robots to reduce errors and maximize efficiency
Deliver Fast and Accurate Data-Driven Decision Making
  • Unlock the power of claims data across the insurance organization
  • What does the data revolution mean for claims? Discover the power of data visualization on claims
  • Minimize the impact of claims litigation with artificial intelligence
  • Deploy disruptive technologies: is this the silver bullet for claims transformation?

Day Two

CLAIMS TECH – FOCUSED WORKSHOPS

Keeping up with the pace of change is only one of the many challenges claims executives are now facing. With limited time, limited people and limited resources, understanding what to prioritize and how to implement is a crucial component of a carrier’s transformation strategy.

With short and interactive presentations, this section of the agenda will cover the technologies that will dramatically impact claims, including its potential and the strategies to overcome implementation challenges

#ClaimsTech Workshop
VISUAL CLAIMS
#ClaimsTech Workshop
IOT, WEARABLES AND TELEMATICS
#ClaimsTech Workshop
C-SUITE BOARDROOM STRATEGY SESSION
10:30 - 11:00
  • Seeing is believing: utilize photos for efficient, high quality sources
  • Leverage the value of video: re-create claims and improve the customer experience
  • How satellite imagery and analytics are changing claims processing
  • Deliver accurate damage estimation with augmented reality and allow allows customers to send their claims to carriers in real-time
  • Transform the relationship between customer and carrier, leveraging IoT devices to proactively start the FNOL
  • How can long-term engagement impact life and health claims?
  • Integrate telematics data to accurately estimate damages after an accident, and even reduce fraud
  • Understand the connected ecosystem and the impact of insurance claims
  • Chief Claims Officer priorities: investing in excellence and innovation
  • Benchmark against your competition as the industry moves towards greater efficiency and customer-centricity, across the claims lifecycle
  • Changing a tire flying down the highway: strategies to effectively motivate and support change whilst the claims function continues operating at full speed
CLAIMS IN AN INCREASINGLY CONNECTED WORLD
  • Achieve the holy grail of insurance: risk reduction and claims elimination
  • Build a customer relationship on a foundation of risk management, reducing costs and improving customer loyalty
  • Claims Tech Spotlight: hear from four new exciting start-ups that will change the face of claims in the future!
  • Panel discussion: explore the evolution of claims payment - from checks and to stored value cards, to electronic payments and blockchain
  • Debate: Driverless cars, preventative maintenance and more:will we ever get to claims being eliminated for some business lines?

Day One

Plenary: CLAIMS TRANSFORMATION
Unleash the Power of Connected Claims
  • Transform for growth: overcome legacy systems, legacy processes and legacy thinking
  • From large solution providers, to exciting new InsurTech: develop the agility to partner, pilot and collaborate
  • What customers really want is choice! Build the ultimate omnichannel experience
  • Is claims digitalization leaving customers in the cold? Building emotional connections into digital claims
  • The Future of Claims Processing – How carriers can combine technology to maximize workforce efficiency
BUSINESS EFFICIENCY
Track
CUSTOMER EXPERIENCE
Track
STRATEGY
Track
10:30 - 11:00
Navigate from Low Touch to Straight Through Processing
  • Prioritize efficiency at every step: move along the spectrum of increasing claims automation, from fast-tracked, to minimal-touch, to completely automated claims
  • Doing more with less requires automation – implement process redesign strategies in a digital world
  • Automate first notice of loss: start the race against the clock and exceed your customers' expectations
  • Fraud automation: embrace digital to enable STP
Achieve Seamless Experience
  • Design the customer experience around customer feedback to maximize impact
  • Explore the role of brokers and agents throughout the claims process for customers
  • Start your claims transformation with improved transparency: achieve continual and detailed notifications and updates
  • Identify quick wins to drastically reduce cycle times and make your customers smile
Drive Change Management
  • The insurance workforce of the future: how to become an AI-driven company
  • Overcome the press on resources during a catastrophe – Use virtual workforce that can scale to peak loads without overtime and establish 24/7 processing
  • It's time for carriers to shift from waterfall to agile: build the ability to dynamically change to meet your customer’s needs and stay ahead of your competition
  • Connect the last frontier to create world class customer experience: how to effectively work with supply chain partners
10:30 - 11:00
Achieve Data-Driven Efficiency
  • Harness the power of claims analytics – use machine learning to segment previous claims according to certain characteristics
  • Use ground truth to transform claims: leverage photo, video and AI to reinvent claims
  • Discover new data sources and estimation opportunities
  • Boost AI’s performance by leveraging unstructured data to unlock new opportunities for business efficiencies
Leverage Technology to Enhance the Customer Experience
  • Empower customers with digital engagement tools such as portals and apps
  • Move to the ultimate in FNOL experience – paying out before the claim
  • Go beyond quick payment: automate payment, offer cost-effective fulfillment solutions and enhance the customer experience
  • The future of loss adjusters: work hand-in-hand with the robots to reduce errors and maximize efficiency
Deliver Fast and Accurate Data-Driven Decision Making
  • Unlock the power of claims data across the insurance organization
  • What does the data revolution mean for claims? Discover the power of data visualization on claims
  • Minimize the impact of claims litigation with artificial intelligence
  • Deploy disruptive technologies: is this the silver bullet for claims transformation?

Don't miss out - register now

Secure your place TODAY to save $100 – Less than 50 passes left

Day Two

CLAIMS TECH – FOCUSED WORKSHOPS

Keeping up with the pace of change is only one of the many challenges claims executives are now facing. With limited time, limited people and limited resources, understanding what to prioritize and how to implement is a crucial component of a carrier’s transformation strategy.

With short and interactive presentations, this section of the agenda will cover the technologies that will dramatically impact claims, including its potential and the strategies to overcome implementation challenges

#ClaimsTech Workshop
VISUAL CLAIMS
#ClaimsTech Workshop
IOT, WEARABLES AND TELEMATICS
#ClaimsTech Workshop
C-SUITE BOARDROOM STRATEGY SESSION
10:30 - 11:00
  • Seeing is believing: utilize photos for efficient, high quality sources
  • Leverage the value of video: re-create claims and improve the customer experience
  • How satellite imagery and analytics are changing claims processing
  • Deliver accurate damage estimation with augmented reality and allow allows customers to send their claims to carriers in real-time
  • Transform the relationship between customer and carrier, leveraging IoT devices to proactively start the FNOL
  • How can long-term engagement impact life and health claims?
  • Integrate telematics data to accurately estimate damages after an accident, and even reduce fraud
  • Understand the connected ecosystem and the impact of insurance claims
  • Chief Claims Officer priorities: investing in excellence and innovation
  • Benchmark against your competition as the industry moves towards greater efficiency and customer-centricity, across the claims lifecycle
  • Changing a tire flying down the highway: strategies to effectively motivate and support change whilst the claims function continues operating at full speed
CLAIMS IN AN INCREASINGLY CONNECTED WORLD
  • Achieve the holy grail of insurance: risk reduction and claims elimination
  • Build a customer relationship on a foundation of risk management, reducing costs and improving customer loyalty
  • Claims Tech Spotlight: hear from four new exciting start-ups that will change the face of claims in the future!
  • Panel discussion: explore the evolution of claims payment - from checks and to stored value cards, to electronic payments and blockchain
  • Debate: Driverless cars, preventative maintenance and more:will we ever get to claims being eliminated for some business lines?

Opening Keynote:

Andreas Kleiner   |  CEO & President  |  American Modern Insurance Group

The Strategic Value of Claims for an Insurance Company

Connected Claims Keynotes:

Sean Burgess   |  Chief Claims Officer and Senior Vice President  |  USAA

Discover How USAA is Making Connected Claims a Priority By Building Exceptional Digital Interactions
  • Learn how USAA is keeping the customer as their top priority by scaling empathy across digital channels
  • Innovate and prepare your talent with the skills of the future

Corey Brundage  |  CEO, Founder  |  Honk Technologies

Your Road Map to Innovation: Develop the Agility to Partner, Pilot and Collaborate with InsureTechs
  • Transform your business in partnership with InsureTech startups: how to maximize success and avoid common pitfalls.
  • Are your procurement, legal, security, and financial teams setup to work with startups? Here’s a hint: they’re probably not.

Frank Carni  |  Senior Vice President and Head of Auto Claims  |  Farmers Insurance

The Win-Win Strategy: Leverage Technology to Improve Both Employee and Customer Experience
  • Move from a siloed and transaction-oriented process that isolates the customer to an ecosystem approach, integrating technology and human to drive unparalleled business efficiencies
  • Discover which data sets will empower claims reps and enable them to own the customer experience, transforming knowledge and technology to exceed customer expectations

Toni Tomic  |  Global Vice President Insurance  |  SAP Ariba

Drive Unmatched Business Efficiencies by Creating an Intelligent Network
  • Augment back-office operations with automation and intelligence that help adjusters make the best use of their time – and make decisions that positively impact customer satisfaction and overall business performance
  • Unify decision-making, performance benchmarking, and enterprise process management to drive innovation and growth
  • Empower managers with transparency into claims-management performance, such as claims-payment cycle times

Eric Brandt  |  Managing Director & Chief Customer Advocate  |  Esurance

Build the Strategy and Digital Capabilities to Succeed in the Age of the Customer
  • Use every interaction to build trust and loyalty by delivering transparent and real-time communication in a truly frictionless customer experience
  • Get exclusive insights on how Esurance is driving a customer-obsessed culture to make the experience of buying, owning and using insurance surprisingly painless

Mike West  |  Vice President - Business and Government Disbursements  |  Visa

Powering the Latest Innovation in Claims Payments: How to Exceed Customer Expectations When They Need You Most
  • Move from legacy payment methods like paper checks and deliver digital real-time payment
  • Discover the impact of real-time disbursements in case of disaster relief, loss of use and auto accidents and how it can provide fast access to funds when consumers need them the most

Andi Dominguez   |  Global Insurance & Healthcare Product Marketing Manager  |  Quadient

Future Proof Your Claims Transformation Initiatives – Deep Dive into the Changing Customer Expectations
  • From Gen Y to Gen Z – identifying how their differences will shape the future of claims
  • Acknowledge a new generation has entered the workforce – how ready are you for their expectations?

Don't miss out - register now

Secure your place TODAY to save $100 – Less than 50 passes left