As we self-isolate, we must be careful not to isolate our ideas and thoughts. The truth is that has never been more important for our industry to share, collaborate and inspire.
Business as usual is no longer possible. For that reason, we are hosting a series of chats with industry leaders to discuss the current challenges and how to support decision making during in uncertain times.
Sign up to Claims Corner to listen every Thursday at 11am ET.
The Claims Corner interview series will cover:
The New Age of Claims Handling
With little or no access to customers, homes and businesses for estimation and adjudication, the regular duties of every claims handler and adjuster are going through unprecedented changes.
Discover how insurance carriers are changing the way they handle claims to maintain the safety of their staff and customers in their times of need.
Why insurers must now take digital transformation seriously
In these unprecedented times, using digital tools and platforms for customer communication, data recording and claims analysis has never been more critical.
But insurance carriers are notoriously slow to adopt and integrate new technologies. Is this the jolt that they need to take digital transformation seriously?
The new business norm: Collaboration
As carriers improve their capabilities to support customers and their employees in times of need, leadership, collaboration and partnerships will have the biggest impact on the quality of the claims process and experience. Discover the current challenges that both carriers and solution providers are facing in today’s world and the different solutions that will help you to accelerate progress
Through this time of rapid change and extreme uncertainty, both customers and the claims workforce need more support and care than ever before.
How can insurers deliver the optimal experience for both employees and customers through a time of unprecedented change?
Register for the “Claims Like Never Before” Webinar taking place April 30th at 11am ET
Join Eric Brandt (SVP and Chief Claims Officer, Allstate), Mike Fiato (Chief Claims Officer, Liberty Mutual), and James Spears (Head of Automotive, Tractable) as they share their industry-leading insights:
Register for this exclusive webinar, sponsored by Tractable, and you’ll automatically receive the recordings
Insurance Carriers need speed now. Customers want speed now. But fast, seamless claims is pointless when empathy is lacking. How do you strike the right balance between automation and the human touch?
Listen to Samantha Santiago (Head of Claims Strategy & Automation, Farmers Insurance), Lori Pon (Director of Claims Transformation and Claim Service Center, AAA), and Bill Brower (Vice President – Auto Claims, LexisNexis Risk Solutions) to learn how to scale empathy through automation.
Registrants to the webinar, sponsored by LexisNexis Risk Solutions, can expect to explore the following:
77% of insurance carriers are increasing their investments in innovative tech to achieve seamless claims. From AI, ML, satellite imagery, IoT, chatbots and more, how can carriers prioritize, integrate and fully maximize the power of claims tech?
Insurance Nexus brought together a team of experts including, Eric Spencer (Chief Claims Officer, Ameriprise), Fred Lemire (Director, Claims Administration, AIG), Amrish Singh (Head of Product, Metromile) and Bryan Falchuk (former Head of Claims at Hiscox USA) to discuss how to unlock the real value of claims tech.
Listen to the webinar and get insights on how to:
Hear from the Chief Claims Officer, Generali, Nordic Head of Digital Claims, If P&C and Eddie Longworth (JEL Consulting) on actionable insights to develop your strategy, including;
Claims is standing on the brink of transformation as new technologies drive unprecedented business efficiency and superior customer experience.
So how can carriers use this opportunity to create a competitive advantage through exceptional customer service?
As part of the lead up for Connected Claims USA, Insurance Nexus will talk to the Chief Claims Officer at USAA and Chief Customer Advocate at Esurance to share a sneak peek of the most exciting two-day summit in the claims industry.
This webinar will give you the insights you need to improve operational efficiency and customer service and create a competitive advantage, including:
In an industry that’s increasingly competitive on cost, digital technologies are providing today’s carriers with new ways of setting themselves apart from the pack.
Successfully implementing digital claims will unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organization.
Insurance Nexus is bringing together a team of experts including, Bea Rolbiecki (AVP Senior Experience, USAA), Daniel Regan (Vice President, Financial Services, SAP Ariba), Allan Robinson (EVP Field Operations, Sales and Chief Claims officer, Horace Mann Insurance) and John Langowski (Chief Claims Officer, Swyfft) to discuss how to leverage the value of digital to improve customer experience and deliver efficiencies.
Here is what you can learn by tuning in to our webinar:
(FYI – if you can’t join live, I’ll send you the recordings if you register).
Insurance customers demand real-time, personalized and omnichannel claims. At the same time, in this critical “moment of truth”, customers are increasingly craving a human connection, and to be listened to as a unique individual, not just a number in a database. Can AI be the solution for hyper-personalized claims experience at scale? Insurance Nexus is bringing Andrew Pelcin (VP - Claims Data Analytics Implementation, Chubb), Natalie Kaschalk (Head of Auto Claims Strategy, Farmers Insurance), David S. Williams (VP Claims, Texas Windstorm Insurance Association) and Amrish Singh (Head of Product Enterprise, Metromile) to discuss how AI is transforming claims into a source of competitive advantage.
As claims executives face increasing pressure to boost both operational efficiency and customer experience simultaneously, process automation has become a growing trend.
But what processes can and should be automated, and what are the steps to achieving automation success?
This whitepaper features exclusive insights from:
Who gave their thoughts on:
Download the White Paper here
As you know, claims executives have always been looking for strategies to make operations more efficient to save costs. However – the claims department is now serving a second master, the demanding customer.
Creating an exceptional claims customer experience is a game changer, with those who can achieve excellence retaining and attracting customers in this competitive environment.
We spoke with industry leaders from AIG, Erie and Hiscox to understand where and how to redesign the claims process with the customer front of mind.
We spoke with Derek Zahn (Global Head Of Property, CAT, Yacht, and Collection Claims, AIG), Gary Sullivan (VP Property & Subrogation Claims, Erie Insurance) and Bryan Falchuk (Head of Claims US, Hiscox) to get their thoughts, including:
Among a sea of claims innovation, one of the most transformative opportunities is new data enabling more efficient, personalized and service-led claims processing.
But when faced with so much data, how can carriers gather and integrate data, and more importantly, effectively generate actionable insights to turn data into value?
We recently asked these questions of Pam Kamphuis-Finnigan (Director, National Claims Experience; The Co-operators); Bryan Falchuk (Head of Claims US, Hiscox USA) and Jeff Mills (Chief Claims Officer, American National) – and we’ve compiled their thoughts into a whitepaper.
This whitepaper covers:
Developing an effective claims strategy has never been more complex, or vital for a carrier’s survival – digital technologies and changing customer expectations have disrupted the insurance landscape, whilst the pressure to reduce claims costs is now larger than ever.
To help you build your investment strategy for claims transformation in 2019, Insurance Nexus developed a game changing report with the help of Chief Claims Officers and the insights from over 600 insurance executives.
This is the only report giving you the breakdown of the most transformative technologies and how they are reshaping the industry. By reading this report you will:
Download the Report here
Access the complete speaker line-up, networking opportunities and the just released delegate list by downloading the event brochure
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