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3 Conferences in One: A Unique Event for European Insurers

Connected Insurance Europe 2019 is bringing together the core pillars of the insurer’s management team, who each have the responsibility and power to transform their products and services offering and deliver what the connected customer is demanding: personalised products, real-time engagement and seamless service.

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

7:45am-8:45am Registration and Coffee
8:45am-8:50am Welcome and Opening Remarks

Insurance Nexus Graham Proud Project Director Insurance Nexus

8:50am-9:00am Chairman’s Introduction

Aite Group Greg Donaldson Senior Analyst Aite Group

9:00am-9:20am Why You Must Adopt IoT in Insurance: The Secret Reasoning Revealed
  • The strategic use of IoT data
  • Lessons learned from international best practices
  • The current state of adoption and future developments

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

9:20am-9:40am Leverage AI to Cultivate Empathy and Improve Customer Experience In the Claims Journey
  • See how applying AI to claims processing allows insurers to settle claims easier, faster, and with more transparency
  • Empower claims executives to focus on delivering exceptional customer experience by freeing them up from repetitive and tedious tasks
  • Leverage AI to deliver a personalised offering based on a more nuanced understanding of customer needs, and harness the full potential of data to increase loyalty and retention

Company_Name Souhail Debaghi Director of Business Development- UK omni:us

9:40am-10:00am Using NPS As A Change Catalyst To Drive Customer-Centricity
  • From data to insights to actions
  • Zurich’s 5-pillar customer program
  • Continual programmes of improvement to drive customer centricity

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

10:00am-10:30am Q&A Panel: The New Era of ‘No Excuses’ for Insurers

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Company_Name Souhail Debaghi Director of Business Development- UK omni:us

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

10:30am-11:00am Morning Coffee Break
11:00am-11:20am Reinventing Insurance By Reinventing The Ecosystem
  • How to move a 184-year old insurer into the digital era
  • Creating the eco-system for success
  • Next steps for Generali Vitality- An ambitious future

Generali Vitality Peter Stockhamme Managing Director Generali Vitality

11:20am-11:35am The Future Is Connected: Building Effective Auto Ecosystems For Long-Term Advantages

net4things Francisco Rodríguez Blanco Chief Revenue Officer net4things

11:35am-11:55am Realising Next Generation Insurance Products And Services That Will Take the Market by Storm
  • How we innovate- strategy, combining practices, proving concepts; unique approaches
  • Moving innovation from reactive to preventative and proactive
  • Case study examples: UBI, bike, home
  • Lessons learned

Unigarant Cock Meerhof Innovation Project Leader Unigarant

11:55am-12:15pm Connect to the Heart: 7 Strategies To Hack The Attention Of Your Customer
  • Trends in technology and customer behaviour
  • Current Strategies of insurers to connect with the customer (that don't work anymore)
  • 7 hacks and strategies that conquer the hearts and minds of customers in 2019

Robin Kiera Digital Transformation Expert and Insurtech Influencer

12:15pm-12:40pm Q&A Panel: Improved Ecosystems For Future Successes
  • Trends in technology and customer behaviour
  • Current Strategies of insurers to connect with the customer (that don't work anymore)
  • 7 hacks and strategies that conquer the hearts and minds of customers in 2019

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

net4things Francisco Rodríguez Blanco Chief Revenue Officer net4things

Unigarant Cock Meerhof Innovation Project Leader Unigarant

Robin Kiera Digital Transformation Expert and Insurtech Influencer

12.40pm- 1:45pm Networking Lunch
Innovation & Strategy Track (Blue Room):
Product Development Track (Green Room):
Customer Value Track (Pink Room):

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Moderator: Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

Moderator: Tony Boobier International Author, Commentator and Mentor

1:45pm-2:05pm
How Core Insurance Processes Will Change as To Support Connected Insurance Ecosystems
  • The impact of automation and machine intelligence and how this changes what’s possible
  • Intelligent partnering: in-house versus outsourced activities and the role of partnerships
  • The importance of diversification and cross-fertilisation of skills

Company_Name Alexandrina Scorbureanu Head of Projects ERGO Group AG

1:45pm-2:05pm
Optimising Underwriting’s Role To Meet Customers’ Expectations
  • Cover available through platforms (examples)
  • How this is received (what makes a successful app/platform)
  • Potential challenges

Company_Name Lesley Dunn Senior Underwriter- Affinity and Lifestyle Products - Inland Marine Great American International Insurance Group

1:45pm-2:05pm
The Ever-Evolving Relationship Between The Customer & AI
  • Is the customer driving AI, or is AI dictating the customer’s experience?
  • How will the perfect blend of human and technology be reached in order to serve modern lifestyle choices and demands from the customer
  • Future landscape predictions

Tony Boobier International Author, Commentator and Mentor

2:05pm-2:20pm
Innovate At Speed By Successfully Overcoming Legacy Challenges
  • Key principles for legacy eradication- overhauls or incremental improvement?
  • New products, platforms and apps- production at speed and scale
  • Case study of insurer innovation project at speed

Digital Insurance Group Irene Van den Brink COO Digital Insurance Group

2:05pm-2:25pm
Think Big, Start Small, Scale Fast
  • why Zurich decided to target Smarthome and work with a start-up for the technical implementation
  • Key aspects of proposition work and where Zurich and KASKO stand today

Joerg-Tobias Hinterthuer Head of Smart Home Innovation Lab Zurich

Sergej Tolz COO KASKO

2:05pm-2:20pm
Achieving Contextual And Value-Centric Customer Engagement
  • Change in insurance landscape and its effects on the insurance value chain
  • Requirements to transform to a connected ecosystem
  • Meaningful customer engagement largely depends on how much and how well you know your customer
  • Having the right set of technology partners
  • Create an ubiquitous customer engagement platform

TechMahindra Sree Ram Edara Practice Head – Insurance Competency TechMahindra

2:20pm-2:35pm
Digital Signing And Digital Identification In The Insurance Industry
  • The field of e-ID's throughout Europe
  • Digital signing: eIDAS regulation
  • Make insurance more efficient; use case TAF

Company_Name Kick Willemse CEO evidos

2:25pm-2:45pm
Culture Clash: Engineers And Underwriters
  • The 4 P's: People, Product, Process and Platform
  • Can you transform the culture of a traditional insurance company with legacy technology and manual underwriting processes?

AZUR Underwriting Charlie Blackburn CTO/CIO AZUR Underwriting

2:20pm-2:40pm
Tailoring Insurance Products To Meet Modern Customer Requirements
  • Identify modern customer needs and expectations
  • Provide bespoke products and services that match lifestyle choices
  • Future-proofing for customer needs in the medium and long-term

Getsafe Nils Stotz Head of Growth Getsafe

2:35pm-3:00pm
Q&A Panel: Modern Innovation Principles

Company_Name Alexandrina Scorbureanu Head of Projects ERGO Group AG

Digital Insurance Group Irene Van den Brink COO Digital Insurance Group

Company_Name Kick Willemse CEO evidos

2:45pm-3:00pm
Q&A Panel: Scaling Up Success

Company_Name Lesley Dunn Senior Underwriter- Affinity and Lifestyle products - Inland Marine Great American International Insurance Group

Joerg-Tobias Hinterthuer Head of Smart Home Innovation Lab Zurich

Sergej Tolz COO KASKO

AZUR Underwriting Charlie Blackburn CTO/CIO AZUR Underwriting

2:40pm-3:00pm
Q&A Panel: Modern Customer Expectations

Tony Boobier International Author, Commentator and Mentor

TechMahindra Sree Ram Edara Practice Head – Insurance Competency TechMahindra

Getsafe Nils Stotz Head of Growth Getsafe

3:00pm-3:30pm Networking Coffee
3:30pm-3:50pm
Digital Strategy and Innovation: The ‘Goat Track Theory’
  • How do you define your customer needs within your digital strategy? How do you choose what’s best for your customer and your organisation?
  • Leading digital transformation is about adopting, adapting and becoming adept
  • Every single step of the (digital) way- How can we improve trust?

Martin Kroos Head of Claims Achmea

3:30pm-3:50pm
The Influence Of Claims On Insurance Customer Experience

More information coming soon...

Wolfgang Hundertmark Head of Claims AIG

3:30pm-3:50pm
For Better Or Worse, Till Death Do Us Part
  • Creating a life-long relationship with clients, giving them benefits in life and in death

Jaco Oosthuizen Chief Product Officer yulife

3:50pm-4:05pm
Predictive Analytics: The Key To Insurance Competitiveness
  • The key challenges of implementing predictive analytics
  • How can Predictive Analytics be used to improve business outcomes, increase customers and agents’ retention, and improve customer satisfaction?
  • The key to unleashing the power of Predictive Analytics

Erik Barna CEO LIFE IS HARD

3:50pm-4:05pm
The Recipe for Success For Insurers’ Digital Health Efforts
  • Use the best locally relevant services and content
  • Wrap the portfolio into a branded, personalised and engaging service
  • Agile, customer-centric development: Build understanding about your customers

Jaakko Olkkonen CEO and Founder Wellmo

3:50pm-4:05pm
The Impact Of Property Telematics On Customer Engagement
  • Two core value propositions – Mitigating the cost of claims & impact on Customer Engagement
  • Share key learnings from our Insurance partners
  • Expansion into SME commercial properties

David Henry Chief Marketing Officer & Sales roost

4:05pm-4:25pm
A Perfect Storm For Commercial Insurance Disruption: How Technology Is Empowering Incumbent Insurers
  • Move away from traditional play to risk- prevention models
  • Improve combined ratio via AI-led automation and operations facilitating interoperability across the Insurance ecosystem

Company_Name Shivani Gupta Insurance Consultant LTI

4:05pm-4:25pm
Waking Up The Sleeping Customer
  • How can insurers move from transactional providers to relationship builders?
  • Acting decisively when people are at their most vulnerable
  • Driving digital uptake and cross-selling

Martin Gronemann Partner ReD Associates

4:05pm-4:25pm
Brand Promise – Delivering Your Proposition And Attracting New Customers
  • The role of branding in the insurance industry
  • Customer perception of global insurance brands
  • The importance of customer experience

Richard Haigh Managing Director Brand Finance

4:25pm-5:00pm
Q&A Panel: Tech & Digital Innovation

Martin Kroos Head of Claims Achmea

Company_Name Shivani Gupta Insurance Consultant LTI

Erik Barna CEO LIFE IS HARD

4:25pm-4:40pm
The Route To Autonomous Vehicle Insurance
  • New insights into the effectiveness of UBI
  • New data points around vehicle safety
  • Enhanced insurance products using OEM data

Company_Name Nick Walker Director, Connected Car LexisNexis Risk Solutions

4:25pm-5:00pm
Q&A Panel: Long-Term Retention Principles

Jaco Oosthuizen Chief Product Officer yulife

David Henry Chief Marketing Officer & Sales roost

Richard Haigh Managing Director Brand Finance

4:40pm-5:00pm
Q&A Panel: Product Innovation Foundations

Wolfgang Hundertmark Head of Claims AIG

Jaakko Olkkonen CEO and Founder Wellmo

Company_Name Nick Walker Director, Connected Car LexisNexis Risk Solutions

Martin Gronemann Partner ReD Associates

5:00pm Networking Drinks
8:00am-9:00am Registration and Coffee
9:00am-9:10am Chairman’s Welcome

Aite Group Greg Donaldson Senior Analyst Aite Group

09:10am-9:30am What A Healthy Customer Lifestyle Means For A Product, Pricing and Underwriting Strategy

Zurich Elena Rasa Chief Underwriting Officer Zurich

9:30am-9:50am From Insurtech To Scale-Up- The Journey So Far
  • The first European Insurtech IPO
  • AI-claims service
  • Fully-digital customer journeys
  • Enormous growth: 100,000 new customers 2019

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

9:50am-10:10am Delivering Customer Risk Insights At Scale
  • Insight from the cutting-edge of analytics tech: what are the newest opportunities presented to insurance?
  • How carriers and brokers can collaborate to deepen the relationship with, and understanding of, customers
  • Engage customers, fully: deploy high value-add AI models to provide customers with valuable risk insights

DataRobot Neal Silbert Vice President & General Manager of Insurance DataRobot

10:10am-10:40am Q&A Panel: Working At Speed And Scale

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Zurich Elena Rasa Chief Underwriting Officer Zurich

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

Insurtech Israel Kobi Bendelek CEO Insurtech Israel

DataRobot Neal Silbert Vice President & General Manager of Insurance DataRobot

10:40am-11:10am Networking Break
11:10am-11:30am Proposition Development To Reach Its Ultimate Potential
  • Broaden your perspective to keep up with increasing customer and regulatory expectations
  • Leverage insights from cross-departmental efforts to address hidden customer needs
  • The need for “agile protection” of non-standard workers
  • Implications for insurance propositions

Zurich Stefan F. Kropfl Global Head of Life Business Analysis, Life Technical Functions Zurich

11:30am-11:50am Product & Service Innovation To Serve The Modern Customer
  • New services on prescription base dash cams
  • Nat cat claims adjusting by satellite image
  • Wearable devices and medical insurance

Tokio Marine Holdings Takayuki Sumi Global Head of Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

11:50am-12:10pm A Whole New ‘Connected’ World
  • The art of the possible – the rise of connected services
  • Reviewing the impact on current business models and what needs to change
  • The transformation journey and some lessons from the road

now4cover Michael Muzio CEO now4cover

12:10pm-12:30pm Q&A Panel: Unleash the Potential Of Insurance

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Zurich Stefan F. Kropfl Global Head of Life Business Analysis, Life Technical Functions Zurich

Tokio Marine Holdings Takayuki Sumi Global Head of Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

now4cover Michael Muzio CEO now4cover

12:30pm- 1:45pm Networking Lunch
Innovation & Strategy Track (Blue Room):
Product Development Track (Green Room):
Customer Value Track (Pink Room):

Moderator: Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Moderator: Tony Boobier International Author, Commentator and Mentor

1:45pm-2:00pm
End-to-End Automation Of The Insurance Claims Process
  • Market factors making content a key success factor in claims processing
  • Main pain points and eradication

Alfresco Steve Toft Director of Alliances EMEA Alfresco

1:45pm-2:15pm
Cooperation With Start-Ups at Scale To Achieve Maximum Potential
  • Only PoCs at scale make an impact- lessons learned
  • Identifying the ‘death-valley’ of PoCs- Where to focus time and energy
  • Build an operational sandbox with real data

Company_Name Romain Creteur Head of Data and New Business Lines Strategy Groupama

1:45pm-2:00pm
Solving The Insurance Engagement Challenge
  • The importance of customer-centric methods of engagement in order to preserve relationships
  • The question of loyalty
  • Personalised videos have proven to solve the engagement challenges in the Insurance industry

Idomoo Jani Asikanius VP Sales EMEA & APAC Idomoo

2:00pm-2:20pm
Continuous and Explainable Machine Learning For Profitability And Growth
  • Dealing with unavoidable change due to regulations and dynamic customer and competitor behaviour
  • Identify shrinking microsegments of profitability and growing microsegments of loss so that the correct pricing actions can be taken

Tazi Zehra Çataltepe Co-Founder Tazi

2:15pm-2:45pm
Test And Learn: Machine Learning In General Insurance Pricing
  • Practical application of ML and impacts on efficiency and accuracy of models
  • Implications on end-to-end pricing process and lessons learned

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

2:00pm-2:15pm
Increase Customer Engagement & Satisfaction Through Connected Services
  • Transform the relationship between insurers and policy holders 
  • Catering for tomorrow’s customers - What will they share? How?

Company_Name Philippe Moulin CEO DriveQuant

2:20pm-2:40pm
Three Collaboration Success Factors For InsurTechs And Incumbent Insurers
  • Freedom to encourage ideas
  • A shared vision to align
  • Role of insurance innovators

Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

2:15pm-2:45pm
Test And Learn: Machine Learning In General Insurance Pricing [Continued...]
2.15pm-2:40pm
IoT & ML, Understanding Customer Behaviour & The Relationship Between The Customer & AI
  • The real value of IoT data
  • Understanding and changing behaviour
  • How to use your data to create attention

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

2:40pm-3:00pm
Q&A Panel: Partnering For Success

Alfresco Steve Toft Director of Alliances EMEA Alfresco

Company_Name Zehra Çataltepe Co-Founder Tazi

Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

2:45pm-3:00pm
Q&A Panel: Machine Learning & The Power Of Data

Company_Name Romain Creteur Head of Data and New Business Lines Strategy Groupama

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

2:40pm-3:00pm
Q&A Panel: The Importance Of True Engagement

Jani Asikanius VP Sales EMEA & APAC Idomoo

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

Company_Name Philippe Moulin CEO DriveQuant

3:00pm: Closing Remarks from Conference Chair & End of Conference
7:45am-8:45am Registration and Coffee
8:45am-8:50am Welcome and Opening Remarks

Insurance Nexus Graham Proud Project Director Insurance Nexus

8:50am-9:00am Chairman’s Introduction

Aite Group Greg Donaldson Senior Analyst Aite Group

9:00am-9:20am Why You Must Adopt IoT in Insurance: The Secret Reasoning Revealed
  • The strategic use of IoT data
  • Lessons learned from international best practices
  • The current state of adoption and future developments

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

9:20am-9:40am Leverage AI to Cultivate Empathy and Improve Customer Experience In the Claims Journey
  • See how applying AI to claims processing allows insurers to settle claims easier, faster, and with more transparency
  • Empower claims executives to focus on delivering exceptional customer experience by freeing them up from repetitive and tedious tasks
  • Leverage AI to deliver a personalised offering based on a more nuanced understanding of customer needs, and harness the full potential of data to increase loyalty and retention

Company_Name Souhail Debaghi Director of Business Development- UK omni:us

9:40am-10:00am Using NPS As A Change Catalyst To Drive Customer-Centricity
  • From data to insights to actions
  • Zurich’s 5-pillar customer program
  • Continual programmes of improvement to drive customer centricity

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

10:00am-10:30am Q&A Panel: The New Era of ‘No Excuses’ for Insurers

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Company_Name Souhail Debaghi Director of Business Development- UK omni:us

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

10:30am-11:00am Morning Coffee Break
11:00am-11:20am Reinventing Insurance By Reinventing The Ecosystem
  • How to move a 184-year old insurer into the digital era
  • Creating the eco-system for success
  • Next steps for Generali Vitality- An ambitious future

Generali Vitality Peter Stockhamme Managing Director Generali Vitality

11:20am-11:35am The Future Is Connected: Building Effective Auto Ecosystems For Long-Term Advantages

net4things Francisco Rodríguez Blanco Chief Revenue Officer net4things

11:35am-11:55am Realising Next Generation Insurance Products And Services That Will Take the Market by Storm
  • How we innovate- strategy, combining practices, proving concepts; unique approaches
  • Moving innovation from reactive to preventative and proactive
  • Case study examples: UBI, bike, home
  • Lessons learned

Unigarant Cock Meerhof Innovation Project Leader Unigarant

11:55am-12:15pm Connect to the Heart: 7 Strategies To Hack The Attention Of Your Customer
  • Trends in technology and customer behaviour
  • Current Strategies of insurers to connect with the customer (that don't work anymore)
  • 7 hacks and strategies that conquer the hearts and minds of customers in 2019

Robin Kiera Digital Transformation Expert and Insurtech Influencer

12:15pm-12:40pm Q&A Panel: Improved Ecosystems For Future Successes
  • Trends in technology and customer behaviour
  • Current Strategies of insurers to connect with the customer (that don't work anymore)
  • 7 hacks and strategies that conquer the hearts and minds of customers in 2019

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

net4things Francisco Rodríguez Blanco Chief Revenue Officer net4things

Unigarant Cock Meerhof Innovation Project Leader Unigarant

Robin Kiera Digital Transformation Expert and Insurtech Influencer

12.40pm- 1:45pm Networking Lunch
Innovation & Strategy Track (Blue Room):
Product Development Track (Green Room):
Customer Value Track (Pink Room):

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Moderator: Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

Moderator: Tony Boobier International Author, Commentator and Mentor

1:45pm-2:05pm
How Core Insurance Processes Will Change as To Support Connected Insurance Ecosystems
  • The impact of automation and machine intelligence and how this changes what’s possible
  • Intelligent partnering: in-house versus outsourced activities and the role of partnerships
  • The importance of diversification and cross-fertilisation of skills

Company_Name Alexandrina Scorbureanu Head of Projects ERGO Group AG

1:45pm-2:05pm
Optimising Underwriting’s Role To Meet Customers’ Expectations
  • Cover available through platforms (examples)
  • How this is received (what makes a successful app/platform)
  • Potential challenges

Company_Name Lesley Dunn Senior Underwriter- Affinity and Lifestyle Products - Inland Marine Great American International Insurance Group

1:45pm-2:05pm
The Ever-Evolving Relationship Between The Customer & AI
  • Is the customer driving AI, or is AI dictating the customer’s experience?
  • How will the perfect blend of human and technology be reached in order to serve modern lifestyle choices and demands from the customer
  • Future landscape predictions

Tony Boobier International Author, Commentator and Mentor

2:05pm-2:20pm
Innovate At Speed By Successfully Overcoming Legacy Challenges
  • Key principles for legacy eradication- overhauls or incremental improvement?
  • New products, platforms and apps- production at speed and scale
  • Case study of insurer innovation project at speed

Digital Insurance Group Irene Van den Brink COO Digital Insurance Group

2:05pm-2:25pm
Think Big, Start Small, Scale Fast
  • why Zurich decided to target Smarthome and work with a start-up for the technical implementation
  • Key aspects of proposition work and where Zurich and KASKO stand today

Joerg-Tobias Hinterthuer Head of Smart Home Innovation Lab Zurich

Sergej Tolz COO KASKO

2:05pm-2:20pm
Achieving Contextual And Value-Centric Customer Engagement
  • Change in insurance landscape and its effects on the insurance value chain
  • Requirements to transform to a connected ecosystem
  • Meaningful customer engagement largely depends on how much and how well you know your customer
  • Having the right set of technology partners
  • Create an ubiquitous customer engagement platform

TechMahindra Sree Ram Edara Practice Head – Insurance Competency TechMahindra

2:20pm-2:35pm
Digital Signing And Digital Identification In The Insurance Industry
  • The field of e-ID's throughout Europe
  • Digital signing: eIDAS regulation
  • Make insurance more efficient; use case TAF

Company_Name Kick Willemse CEO evidos

2:25pm-2:45pm
Culture Clash: Engineers And Underwriters
  • The 4 P's: People, Product, Process and Platform
  • Can you transform the culture of a traditional insurance company with legacy technology and manual underwriting processes?

AZUR Underwriting Charlie Blackburn CTO/CIO AZUR Underwriting

2:20pm-2:40pm
Tailoring Insurance Products To Meet Modern Customer Requirements
  • Identify modern customer needs and expectations
  • Provide bespoke products and services that match lifestyle choices
  • Future-proofing for customer needs in the medium and long-term

Getsafe Nils Stotz Head of Growth Getsafe

2:35pm-3:00pm
Q&A Panel: Modern Innovation Principles

Company_Name Alexandrina Scorbureanu Head of Projects ERGO Group AG

Digital Insurance Group Irene Van den Brink COO Digital Insurance Group

Company_Name Kick Willemse CEO evidos

2:45pm-3:00pm
Q&A Panel: Scaling Up Success

Company_Name Lesley Dunn Senior Underwriter- Affinity and Lifestyle products - Inland Marine Great American International Insurance Group

Joerg-Tobias Hinterthuer Head of Smart Home Innovation Lab Zurich

Sergej Tolz COO KASKO

AZUR Underwriting Charlie Blackburn CTO/CIO AZUR Underwriting

2:40pm-3:00pm
Q&A Panel: Modern Customer Expectations

Tony Boobier International Author, Commentator and Mentor

TechMahindra Sree Ram Edara Practice Head – Insurance Competency TechMahindra

Getsafe Nils Stotz Head of Growth Getsafe

3:00pm-3:30pm Networking Coffee
3:30pm-3:50pm
Digital Strategy and Innovation: The ‘Goat Track Theory’
  • How do you define your customer needs within your digital strategy? How do you choose what’s best for your customer and your organisation?
  • Leading digital transformation is about adopting, adapting and becoming adept
  • Every single step of the (digital) way- How can we improve trust?

Martin Kroos Head of Claims Achmea

3:30pm-3:50pm
The Influence Of Claims On Insurance Customer Experience

More information coming soon...

Wolfgang Hundertmark Head of Claims AIG

3:30pm-3:50pm
For Better Or Worse, Till Death Do Us Part
  • Creating a life-long relationship with clients, giving them benefits in life and in death

Jaco Oosthuizen Chief Product Officer yulife

3:50pm-4:05pm
Predictive Analytics: The Key To Insurance Competitiveness
  • The key challenges of implementing predictive analytics
  • How can Predictive Analytics be used to improve business outcomes, increase customers and agents’ retention, and improve customer satisfaction?
  • The key to unleashing the power of Predictive Analytics

Erik Barna CEO LIFE IS HARD

3:50pm-4:05pm
The Recipe for Success For Insurers’ Digital Health Efforts
  • Use the best locally relevant services and content
  • Wrap the portfolio into a branded, personalised and engaging service
  • Agile, customer-centric development: Build understanding about your customers

Jaakko Olkkonen CEO and Founder Wellmo

3:50pm-4:05pm
The Impact Of Property Telematics On Customer Engagement
  • Two core value propositions – Mitigating the cost of claims & impact on Customer Engagement
  • Share key learnings from our Insurance partners
  • Expansion into SME commercial properties

David Henry Chief Marketing Officer & Sales roost

4:05pm-4:25pm
A Perfect Storm For Commercial Insurance Disruption: How Technology Is Empowering Incumbent Insurers
  • Move away from traditional play to risk- prevention models
  • Improve combined ratio via AI-led automation and operations facilitating interoperability across the Insurance ecosystem

Company_Name Shivani Gupta Insurance Consultant LTI

4:05pm-4:25pm
Waking Up The Sleeping Customer
  • How can insurers move from transactional providers to relationship builders?
  • Acting decisively when people are at their most vulnerable
  • Driving digital uptake and cross-selling

Martin Gronemann Partner ReD Associates

4:05pm-4:25pm
Brand Promise – Delivering Your Proposition And Attracting New Customers
  • The role of branding in the insurance industry
  • Customer perception of global insurance brands
  • The importance of customer experience

Richard Haigh Managing Director Brand Finance

4:25pm-5:00pm
Q&A Panel: Tech & Digital Innovation

Martin Kroos Head of Claims Achmea

Company_Name Shivani Gupta Insurance Consultant LTI

Erik Barna CEO LIFE IS HARD

4:25pm-4:40pm
The Route To Autonomous Vehicle Insurance
  • New insights into the effectiveness of UBI
  • New data points around vehicle safety
  • Enhanced insurance products using OEM data

Company_Name Nick Walker Director, Connected Car LexisNexis Risk Solutions

4:25pm-5:00pm
Q&A Panel: Long-Term Retention Principles

Jaco Oosthuizen Chief Product Officer yulife

David Henry Chief Marketing Officer & Sales roost

Richard Haigh Managing Director Brand Finance

4:40pm-5:00pm
Q&A Panel: Product Innovation Foundations

Wolfgang Hundertmark Head of Claims AIG

Jaakko Olkkonen CEO and Founder Wellmo

Company_Name Nick Walker Director, Connected Car LexisNexis Risk Solutions

Martin Gronemann Partner ReD Associates

5:00pm Networking Drinks

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8:00am-9:00am Registration and Coffee
9:00am-9:10am Chairman’s Welcome

Aite Group Greg Donaldson Senior Analyst Aite Group

09:10am-9:30am What A Healthy Customer Lifestyle Means For A Product, Pricing and Underwriting Strategy

Zurich Elena Rasa Chief Underwriting Officer Zurich

9:30am-9:50am From Insurtech To Scale-Up- The Journey So Far
  • The first European Insurtech IPO
  • AI-claims service
  • Fully-digital customer journeys
  • Enormous growth: 100,000 new customers 2019

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

9:50am-10:10am Delivering Customer Risk Insights At Scale
  • Insight from the cutting-edge of analytics tech: what are the newest opportunities presented to insurance?
  • How carriers and brokers can collaborate to deepen the relationship with, and understanding of, customers
  • Engage customers, fully: deploy high value-add AI models to provide customers with valuable risk insights

DataRobot Neal Silbert Vice President & General Manager of Insurance DataRobot

10:10am-10:40am Q&A Panel: Working At Speed And Scale

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Zurich Elena Rasa Chief Underwriting Officer Zurich

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

Insurtech Israel Kobi Bendelek CEO Insurtech Israel

DataRobot Neal Silbert Vice President & General Manager of Insurance DataRobot

10:40am-11:10am Networking Break
11:10am-11:30am Proposition Development To Reach Its Ultimate Potential
  • Broaden your perspective to keep up with increasing customer and regulatory expectations
  • Leverage insights from cross-departmental efforts to address hidden customer needs
  • The need for “agile protection” of non-standard workers
  • Implications for insurance propositions

Zurich Stefan F. Kropfl Global Head of Life Business Analysis, Life Technical Functions Zurich

11:30am-11:50am Product & Service Innovation To Serve The Modern Customer
  • New services on prescription base dash cams
  • Nat cat claims adjusting by satellite image
  • Wearable devices and medical insurance

Tokio Marine Holdings Takayuki Sumi Global Head of Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

11:50am-12:10pm A Whole New ‘Connected’ World
  • The art of the possible – the rise of connected services
  • Reviewing the impact on current business models and what needs to change
  • The transformation journey and some lessons from the road

now4cover Michael Muzio CEO now4cover

12:10pm-12:30pm Q&A Panel: Unleash the Potential Of Insurance

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Zurich Stefan F. Kropfl Global Head of Life Business Analysis, Life Technical Functions Zurich

Tokio Marine Holdings Takayuki Sumi Global Head of Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

now4cover Michael Muzio CEO now4cover

12:30pm- 1:45pm Networking Lunch
Innovation & Strategy Track (Blue Room):
Product Development Track (Green Room):
Customer Value Track (Pink Room):

Moderator: Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

Moderator: Aite Group Greg Donaldson Senior Analyst Aite Group

Moderator: Tony Boobier International Author, Commentator and Mentor

1:45pm-2:00pm
End-to-End Automation Of The Insurance Claims Process
  • Market factors making content a key success factor in claims processing
  • Main pain points and eradication

Alfresco Steve Toft Director of Alliances EMEA Alfresco

1:45pm-2:15pm
Cooperation With Start-Ups at Scale To Achieve Maximum Potential
  • Only PoCs at scale make an impact- lessons learned
  • Identifying the ‘death-valley’ of PoCs- Where to focus time and energy
  • Build an operational sandbox with real data

Company_Name Romain Creteur Head of Data and New Business Lines Strategy Groupama

1:45pm-2:00pm
Solving The Insurance Engagement Challenge
  • The importance of customer-centric methods of engagement in order to preserve relationships
  • The question of loyalty
  • Personalised videos have proven to solve the engagement challenges in the Insurance industry

Idomoo Jani Asikanius VP Sales EMEA & APAC Idomoo

2:00pm-2:20pm
Continuous and Explainable Machine Learning For Profitability And Growth
  • Dealing with unavoidable change due to regulations and dynamic customer and competitor behaviour
  • Identify shrinking microsegments of profitability and growing microsegments of loss so that the correct pricing actions can be taken

Tazi Zehra Çataltepe Co-Founder Tazi

2:15pm-2:45pm
Test And Learn: Machine Learning In General Insurance Pricing
  • Practical application of ML and impacts on efficiency and accuracy of models
  • Implications on end-to-end pricing process and lessons learned

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

2:00pm-2:15pm
Increase Customer Engagement & Satisfaction Through Connected Services
  • Transform the relationship between insurers and policy holders 
  • Catering for tomorrow’s customers - What will they share? How?

Company_Name Philippe Moulin CEO DriveQuant

2:20pm-2:40pm
Three Collaboration Success Factors For InsurTechs And Incumbent Insurers
  • Freedom to encourage ideas
  • A shared vision to align
  • Role of insurance innovators

Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

2:15pm-2:45pm
Test And Learn: Machine Learning In General Insurance Pricing [Continued...]
2.15pm-2:40pm
IoT & ML, Understanding Customer Behaviour & The Relationship Between The Customer & AI
  • The real value of IoT data
  • Understanding and changing behaviour
  • How to use your data to create attention

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

2:40pm-3:00pm
Q&A Panel: Partnering For Success

Alfresco Steve Toft Director of Alliances EMEA Alfresco

Company_Name Zehra Çataltepe Co-Founder Tazi

Baloise Group Karl Heinz Passler InsurTech Start-Up Scout Baloise Group

2:45pm-3:00pm
Q&A Panel: Machine Learning & The Power Of Data

Company_Name Romain Creteur Head of Data and New Business Lines Strategy Groupama

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

2:40pm-3:00pm
Q&A Panel: The Importance Of True Engagement

Jani Asikanius VP Sales EMEA & APAC Idomoo

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

Company_Name Philippe Moulin CEO DriveQuant

3:00pm: Closing Remarks from Conference Chair & End of Conference

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription