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3 Conferences in One: A Unique Event for European Insurers

Connected Insurance Europe 2019 is bringing together the core pillars of the insurer’s management team, who each have the responsibility and power to transform their products and services offering and deliver what the connected customer is demanding: personalised products, real-time engagement and seamless service.

DOWNLOAD THE 2019 ATTENDEE SNAPSHOT!

See who’s already confirmed…

7.45am
Registration and Coffee
Keynote Plenary Session
9.00am
Step Up: The New Era of ‘No Excuses’ for Insurers
  • Cease Fire! Incumbents and insurtech are breaking new ground through collaboration and co-operation- Uncover the characteristics of great partnerships that have captured the public’s imagination and breed further successes
  • A Whole New World: Define how products and services will merge into greater offerings for future customers. Explore a vision of insurer-customer relations ten years from now- connected and harmonious. Get strategies for how to prepare, today.
  • Market Opportunities: Pinpoint where the greatest market opportunities lie for ambitious insurance companies that dare to tread new ground and expand their offering beyond traditional insurance models and to capture new customer segments

MAPFRE Leire Jimenez CEO MAPFRE

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

Unigarant Cock Meerhof Project Lead, Innovation Unigarant

Digital Scouting Robin Keira Insurance Thought-Leader Digital Scouting

12.30pm
Lunch & Networking Break
INNOVATION & STRATEGY
PRODUCT DEVELOPMENT DELIVERY
COMMUNICATE VALUE TO THE CUSTOMER
Examine the Value Proposition to Innovate: Change That Delivers ROI
  • Get the latest market analysis on 2018 private tech investments and partnerships, and what this tells us about the next 12 months
  • Create timely connected propositions that react to customer demands and competitive pressures
  • Prioritise maximising business impact- how have insurers made quick wins that have immediately impacted on the bottom lines?
  • Focus on ‘on-demand,’ micro-segments, GIG economy research and how products and services can best serve these markets- don’t miss a lucrative opportunity!

Insurance Start-Up Spotlight!

Let’s deep-dive into a start-up’s journey from day 1 to modern day with emphasis on how they have built bespoke products that have delighted the customer (The start-up will be B2C, and less than 3 years old)

Zurich Stefan Kröpfl Global Head of Life Business Analysis Zurich

ERGO Group AG Alexandrina Scorbureanu Head of Projects ERGO Group AG

Prioritise Product Development Based on What Your Customer Actually Wants for Higher Project Delivery Success Rates
  • Start as you mean to go on: Early stage product development projects destined for success- Here’s what sets them apart
  • How to utilise innovation ‘intelligence’ so increase chance of project deployment
  • IoT & Connected Propositions customers love: Auto, Home & Health Case Studies of products that the consumer has embraced whole-heartedly
  • A guide to modular offerings that the customer can pick and choose to give the customer exactly what they require
  • Take the leap into extra value-add services- Go beyond traditional insurance business models and build on your organisation’s strengths to open new revenue streams

Great American Lesley Dunn Senior Underwriter Great American

Interpolis Max Mouwen Director, Commercial Market, Digital & Innovation Interpolis

Transforming Your Organisation to Become Fanatical About Customers as A Foundation for Success
  • Integrate customer feedback organisation-wide and watch how your company culture shifts!
  • Marketing teams feeding back to innovation and product heads to make new propositions super-attractive from the get-go
  • Turn your organisation customer-crazy and bring your team on board to make customer-centricity a reality and ensure your place in the market as ‘relevant’ to the consumer

Case Study: How to Create a Culture of ‘Customer-Centricity’ Across Your Organisation…

To successfully communicate your message to the customer, your teams need to understand them, respect their demands, and keep on top of developments. Learn how a Head of Customer in a major insurer has gone about cultivating such an attitude company-wide, and how this has impacted positively on new products, services and customer experiences.

AXA Marie McKelvie Head of Content & Creative AXA

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

3.00pm
Networking Coffee Break
Analyse the Last 12 Months of Product & Service Innovation- What Have Your Peers Achieved? Identify Your Next Step!
  • Modernise your innovation strategy as you cannot fall behind: Structure your investment and priorities to maximise results and stay ahead of your competitors
  • Getting up to speed: Unlock transformative change by leveraging innovation at scale
  • Build ROI into implementation plans to ensure success: Compile a business case for future innovation investment

How to Run an Innovation Bootcamp: Get Yours Organised!

Thinking of running your own short, intense workshop internally to come up with the next great idea? Drop into this session and find out what works, who should be there, and how to structure your own!

Achmea Martin Kroos Head of Claims Achmea

Develop A Bullet Proof Business Case with Underwriting That Sets Your Product Up for Profit
  • Product and Underwriting working in harmony to deliver a cost-effective product that the customer will buy-in to and one that also makes sense financially
  • Discover how AI is positively impacting on business case decision-making

Cross-Examination

Hear a cross-examination from our conference chair of underwriting, product and actuarial teams within one insurance company on how they are working in unison to build strong financial models and products- How does this compare to your processes, and what takeaways will you uncover?

yulife Jaco Oosthuizen Chief Product Officer yulife

yulife Josh Hart Co-Founder & CTO yulife

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

Case Study Example: How Customers Were Convinced to Run with A New Proposition

Four quick-fire case studies from insurers on new line-specific connected products-

  •  Hear why these products resonated with the customer, and crucially what are the longer-term strategies for the marketing teams to ensure the product remains at the forefront of the customer’s minds?
  • Which marketing partners assisted in this process? Leave with a plan to push your product as far as it can go!

Line-Specific Examples in the following areas:

  • AUTO
  • HEALTH/ LIFE
  • COMMERCIAL
  • HOME

Getsafe Insurance Christian Wiens Co-Founder & CEO Getsafe Insurance

5.00pm
Networking Drinks
8.00am
Coffee & Networking
Keynote Plenary Session
9.00am

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

PSA Insurance Edouard de Lamarzelle CEO PSA Insurance

Zurich Elena Rasa Chief Underwriting Officer Zurich

Tokio Marine Holdings Takayuki Sumi Global Head of Tokio Marine, Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

now4cover Michael Muzio CEO now4cover

12.30pm
Lunch & Networking Break
INNOVATION & STRATEGY
INTEGRATING POWERFUL TECHNOLOGY IN PRODUCT
COMMUNICATE VALUE TO THE CUSTOMER
Lead by Example as An Innovation Ambassador for Your Organisation: Inspire Commitment to Innovation
  • From the top down: Make sure your work in innovation is understood by your entire organisation to encourage a unified way of thinking
  • Encourage every employee to speak out if they have the next great idea, and ensure they feel valued by the senior management team
  • Create an innovation-first organisation that prioritises continuous improvement as well as transformative overhauls
  • How to lead your team, company and customer into the future

INTERAMERICAN Nikolaos Maroulianakis IT Director INTERAMERICAN

SCOR Luc Oudinot Head of Health & Life Ventures SCOR

From Insights to Intelligence: Deploy AI to Maximise UX of Product
  • Integrating AI and ML principles into products to boost functionality, UX and customer satisfaction.
  • Make the right technology decisions based on your customer needs and your company expectations

The Holy Grail of Insurance Processing: Achieve Automation in Product Functionality
  • Identify opportunities to automate: Eradicate bottlenecks and duplication to maximise the impact of transformation
  • Assemble the tools required to automate: From data to analytics, internal to external
  • Discover how improvements in data analytics are enhancing customer visualisation and profiling so as to continually align products closer to consumer demands

Tapoly Janthana Kaenprakhamroy CEO Tapoly

Groupama Romain Creteur Head of Data and New Business Lines Strategy Groupama

Meet ROI Expectations by Achieving Customer Uptake
  • Setting a timeline for success that delivers on uptake expectations
  • Brainstorming with marketing team- start from scratch and identify core expectations and strategy
  • Ongoing assessment of performance and techniques to transform downward trends
Afternoon Refreshments
Innovation Structuring: Talent, Labs, External Agencies- How to Pull It All Together- And Quickly

Case study focus on a major insurer innovation lab- how do they work, and crucially, how does this innovation translate into actionable strategy at the point of interaction with the insurer? Debate the Pros and cons of innovation lab versus internal expertise and what the future composite will look like. Organise your innovation culture accordingly and never fail to innovate in the most effective manner for your organisation, and reach your desired outcomes

Baloise Group Karl Heinz Passler InsurTech Startup Scout Baloise Group

Insurtech Israel Kobi Bendelek CEO Insurtech Israel

The Key to Delivering A Seamless, Digital Customer Experience
  • The real gold is the experience: Create digital experiences that rival the human experience
  • Explore technologies that enable seamless, automated and simple transactions
  • Strategies to overcome the cultural and technological challenges in transforming the journey

We need a solution

Hear from a proven thought-leader in delivering an enhanced digital UX to a major insurer. What impact has this made? Hear specifics on customer satisfaction and financial returns

AIG Wolfgang Hundertmark Head of Claims /(Germany, Austria, Switzerland/) AIG

New & Innovative Channels & Routes to Market to Gain New Custom & Get Traction on Your Proposition

Case studies on new and exciting product and proposition campaigns that have delivered on company expectations but through non-standard channels in social media and online- customer uptake, customer enthusiasm, and sustained market interest will be examined. You’ll walk away with a renewed plan of attack in the quest to reaching relevant individuals


Third-Party Expert:

Let’s hear a case study of how an external partner had helped an insurance company break new ground and deliver a new product message to their target market! The opportunities they identified, steps they took and results that were realised

4.00pm
Networking Drinks
7.45am
Registration and Coffee
Keynote Plenary Session
9.00am
Step Up: The New Era of ‘No Excuses’ for Insurers
  • Cease Fire! Incumbents and insurtech are breaking new ground through collaboration and co-operation- Uncover the characteristics of great partnerships that have captured the public’s imagination and breed further successes
  • A Whole New World: Define how products and services will merge into greater offerings for future customers. Explore a vision of insurer-customer relations ten years from now- connected and harmonious. Get strategies for how to prepare, today.
  • Market Opportunities: Pinpoint where the greatest market opportunities lie for ambitious insurance companies that dare to tread new ground and expand their offering beyond traditional insurance models and to capture new customer segments

MAPFRE Leire Jimenez CEO MAPFRE

IoT Insurance Observatory Matteo Carbone Founder and Director IoT Insurance Observatory

Zurich Clairy Moraitou Global Head of Customer Insights & Analytics Zurich

Generali Vitality Peter Stockhammer Managing Director Generali Vitality

Unigarant Cock Meerhof Project Lead, Innovation Unigarant

Digital Scouting Robin Keira Insurance Thought-Leader Digital Scouting

12.30pm
Lunch & Networking Break
INNOVATION & STRATEGY
PRODUCT DEVELOPMENT DELIVERY
COMMUNICATE VALUE TO THE CUSTOMER
Examine the Value Proposition to Innovate: Change That Delivers ROI
  • Get the latest market analysis on 2018 private tech investments and partnerships, and what this tells us about the next 12 months
  • Create timely connected propositions that react to customer demands and competitive pressures
  • Prioritise maximising business impact- how have insurers made quick wins that have immediately impacted on the bottom lines?
  • Focus on ‘on-demand,’ micro-segments, GIG economy research and how products and services can best serve these markets- don’t miss a lucrative opportunity!

Insurance Start-Up Spotlight!

Let’s deep-dive into a start-up’s journey from day 1 to modern day with emphasis on how they have built bespoke products that have delighted the customer (The start-up will be B2C, and less than 3 years old)

Zurich Stefan Kröpfl Global Head of Life Business Analysis Zurich

ERGO Group AG Alexandrina Scorbureanu Head of Projects ERGO Group AG

Prioritise Product Development Based on What Your Customer Actually Wants for Higher Project Delivery Success Rates
  • Start as you mean to go on: Early stage product development projects destined for success- Here’s what sets them apart
  • How to utilise innovation ‘intelligence’ so increase chance of project deployment
  • IoT & Connected Propositions customers love: Auto, Home & Health Case Studies of products that the consumer has embraced whole-heartedly
  • A guide to modular offerings that the customer can pick and choose to give the customer exactly what they require
  • Take the leap into extra value-add services- Go beyond traditional insurance business models and build on your organisation’s strengths to open new revenue streams

Great American Lesley Dunn Senior Underwriter Great American

Interpolis Max Mouwen Director, Commercial Market, Digital & Innovation Interpolis

Transforming Your Organisation to Become Fanatical About Customers as A Foundation for Success
  • Integrate customer feedback organisation-wide and watch how your company culture shifts!
  • Marketing teams feeding back to innovation and product heads to make new propositions super-attractive from the get-go
  • Turn your organisation customer-crazy and bring your team on board to make customer-centricity a reality and ensure your place in the market as ‘relevant’ to the consumer

Case Study: How to Create a Culture of ‘Customer-Centricity’ Across Your Organisation…

To successfully communicate your message to the customer, your teams need to understand them, respect their demands, and keep on top of developments. Learn how a Head of Customer in a major insurer has gone about cultivating such an attitude company-wide, and how this has impacted positively on new products, services and customer experiences.

AXA Marie McKelvie Head of Content & Creative AXA

NFU Mutual Alvyda Tamuleviciene Pricing Development Manager NFU Mutual

3.00pm
Networking Coffee Break
Analyse the Last 12 Months of Product & Service Innovation- What Have Your Peers Achieved? Identify Your Next Step!
  • Modernise your innovation strategy as you cannot fall behind: Structure your investment and priorities to maximise results and stay ahead of your competitors
  • Getting up to speed: Unlock transformative change by leveraging innovation at scale
  • Build ROI into implementation plans to ensure success: Compile a business case for future innovation investment

How to Run an Innovation Bootcamp: Get Yours Organised!

Thinking of running your own short, intense workshop internally to come up with the next great idea? Drop into this session and find out what works, who should be there, and how to structure your own!

Achmea Martin Kroos Head of Claims Achmea

Develop A Bullet Proof Business Case with Underwriting That Sets Your Product Up for Profit
  • Product and Underwriting working in harmony to deliver a cost-effective product that the customer will buy-in to and one that also makes sense financially
  • Discover how AI is positively impacting on business case decision-making

Cross-Examination

Hear a cross-examination from our conference chair of underwriting, product and actuarial teams within one insurance company on how they are working in unison to build strong financial models and products- How does this compare to your processes, and what takeaways will you uncover?

yulife Jaco Oosthuizen Chief Product Officer yulife

yulife Josh Hart Co-Founder & CTO yulife

Fremtind Insurance Svein Skovly Head of Innovation Lab Fremtind Insurance

Case Study Example: How Customers Were Convinced to Run with A New Proposition

Four quick-fire case studies from insurers on new line-specific connected products-

  •  Hear why these products resonated with the customer, and crucially what are the longer-term strategies for the marketing teams to ensure the product remains at the forefront of the customer’s minds?
  • Which marketing partners assisted in this process? Leave with a plan to push your product as far as it can go!

Line-Specific Examples in the following areas:

  • AUTO
  • HEALTH/ LIFE
  • COMMERCIAL
  • HOME

Getsafe Insurance Christian Wiens Co-Founder & CEO Getsafe Insurance

5.00pm
Networking Drinks

DOWNLOAD THE 2019 ATTENDEE SNAPSHOT!

See who’s already confirmed…

8.00am
Coffee & Networking
Keynote Plenary Session
9.00am

Deutsche Familienversicherung Stefan Knoll CEO Deutsche Familienversicherung

PSA Insurance Edouard de Lamarzelle CEO PSA Insurance

Zurich Elena Rasa Chief Underwriting Officer Zurich

Tokio Marine Holdings Takayuki Sumi Global Head of Tokio Marine, Innovation Lab, Head of Digital Strategy Tokio Marine Holdings

now4cover Michael Muzio CEO now4cover

12.30pm
Lunch & Networking Break
INNOVATION & STRATEGY
INTEGRATING POWERFUL TECHNOLOGY IN PRODUCT
COMMUNICATE VALUE TO THE CUSTOMER
Lead by Example as An Innovation Ambassador for Your Organisation: Inspire Commitment to Innovation
  • From the top down: Make sure your work in innovation is understood by your entire organisation to encourage a unified way of thinking
  • Encourage every employee to speak out if they have the next great idea, and ensure they feel valued by the senior management team
  • Create an innovation-first organisation that prioritises continuous improvement as well as transformative overhauls
  • How to lead your team, company and customer into the future

INTERAMERICAN Nikolaos Maroulianakis IT Director INTERAMERICAN

SCOR Luc Oudinot Head of Health & Life Ventures SCOR

From Insights to Intelligence: Deploy AI to Maximise UX of Product
  • Integrating AI and ML principles into products to boost functionality, UX and customer satisfaction.
  • Make the right technology decisions based on your customer needs and your company expectations

The Holy Grail of Insurance Processing: Achieve Automation in Product Functionality
  • Identify opportunities to automate: Eradicate bottlenecks and duplication to maximise the impact of transformation
  • Assemble the tools required to automate: From data to analytics, internal to external
  • Discover how improvements in data analytics are enhancing customer visualisation and profiling so as to continually align products closer to consumer demands

Tapoly Janthana Kaenprakhamroy CEO Tapoly

Groupama Romain Creteur Head of Data and New Business Lines Strategy Groupama

Meet ROI Expectations by Achieving Customer Uptake
  • Setting a timeline for success that delivers on uptake expectations
  • Brainstorming with marketing team- start from scratch and identify core expectations and strategy
  • Ongoing assessment of performance and techniques to transform downward trends
Afternoon Refreshments
Innovation Structuring: Talent, Labs, External Agencies- How to Pull It All Together- And Quickly

Case study focus on a major insurer innovation lab- how do they work, and crucially, how does this innovation translate into actionable strategy at the point of interaction with the insurer? Debate the Pros and cons of innovation lab versus internal expertise and what the future composite will look like. Organise your innovation culture accordingly and never fail to innovate in the most effective manner for your organisation, and reach your desired outcomes

Baloise Group Karl Heinz Passler InsurTech Startup Scout Baloise Group

Insurtech Israel Kobi Bendelek CEO Insurtech Israel

The Key to Delivering A Seamless, Digital Customer Experience
  • The real gold is the experience: Create digital experiences that rival the human experience
  • Explore technologies that enable seamless, automated and simple transactions
  • Strategies to overcome the cultural and technological challenges in transforming the journey

We need a solution

Hear from a proven thought-leader in delivering an enhanced digital UX to a major insurer. What impact has this made? Hear specifics on customer satisfaction and financial returns

AIG Wolfgang Hundertmark Head of Claims /(Germany, Austria, Switzerland/) AIG

New & Innovative Channels & Routes to Market to Gain New Custom & Get Traction on Your Proposition

Case studies on new and exciting product and proposition campaigns that have delivered on company expectations but through non-standard channels in social media and online- customer uptake, customer enthusiasm, and sustained market interest will be examined. You’ll walk away with a renewed plan of attack in the quest to reaching relevant individuals


Third-Party Expert:

Let’s hear a case study of how an external partner had helped an insurance company break new ground and deliver a new product message to their target market! The opportunities they identified, steps they took and results that were realised

4.00pm
Networking Drinks

DOWNLOAD THE 2019 ATTENDEE SNAPSHOT!

See who’s already confirmed…