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Ready or Not, The Future is Now: Thrive in the Customer Age of Insurance

The time has come to take the necessary steps to guarantee your survival and success in the future of insurance.

The connected customer is demanding personalized products, real-time engagement and seamless service, and carriers are facing innovation fatigue, with endless new tech and chasing overwhelming opportunity.

Which is why Connected Insurance USA is bringing together 700+ leaders from across the core pillars of the insurance value chain, who each have the responsibility and power to transform their organization – to give you the tools to make true change.

Product Developement {arrow to} Strategy & Innovation {arrow to} Connected Insurance. Customer Engagement {arrow to} Strategy & Innovation {arrow to} Connected Insurance. Innovative Technology {arrow to} Strategy & Innovation {arrow to} Connected Insurance.

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

2018 Agenda Covered Core Topics Including:

> Customer Engagement
  • Understand what customers want and embed a customer-centric mindset to win and retain them
  • Deliver a seamless, omnichannel customer experience to serve various preferences across the customer lifecycle
> Product Development
  • Redefine insurance products and services as trends and technology shift insurance towards risk prevention
  • Provide personalized, relevant and valuable products leveraging real-time data and analytics
> Innovative Tech
  • Integrate and prioritize innovative tech and align strategy with business objectives to gain buy-in and maximize impact
  • Innovate at scale and speed to grow market share, boost the bottom line and build a sustainable organization

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

2018 Speaker Line-Up of Visionaries and Senior Leaders included:

Cheryl Bendtsen
Cheryl Bendtsen


Senior Vice President, Claims Operations

Drew Aldrich
Drew Aldrich

American Family Ventures


Amandah Greiling
Amandah Greiling


Senior Vice President, Head of Underwriting Support and Service

Harry Storck
Harry Storck

AIG Insurance

Global Leader - Auto Liability

BJ Treese
BJ Treese


Managing Director for Emerging Property Products

Matthew Zender
Matthew Zender


Senior Vice President - WC Product Manager

Jaclyn Ryan
Jaclyn Ryan


Vice President, Global Strategy

Hilary Zimmer
Hilary Zimmer

QBE North America

Vice President, Product Development

Kevin McCann
Kevin McCann

Erie Insurance

VP Strategy & Research

Andrew Lea
Andrew Lea


Vice President, Head of Commercial E&O, Cyber & Media Liability

Mark Kotzer
Mark Kotzer

Liberty Mutual

Director, Innovation Engagement & Evangelism

Jai Kuchimanchi
Jai Kuchimanchi

New York Life Insurance Company

Corporate Vice President – Enterprise Architecture

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Who’s Attending Connected Insurance USA

Transformation takes teamwork. Connected Insurance USA is bringing together executives that need to come together today to design and implement a successful, holistic strategy to survive the future of insurance.

Designing valuable, relevant insurance products and services, delivered with a seamless experience, doesn’t happen in a single team and requires dedication across the value chain. So Connected Insurance USA will be made up of attendees including:

Product Development:

  • New Products
  • Underwriting
  • Pricing
  • Actuarial
  • Product Development

Customer Engagement:

  • Digital
  • Customer Experience
  • Customer Service
  • Journey Mapping
  • Claims Innovation


  • Information Technology
  • Data
  • Analytics
  • Enterprise Architecture
  • Cyber Security

Strategy & Innovation:

  • Executive
  • Strategy
  • Innovation
  • Partnerships
  • Investment

2018 Attendees included 500+ C-Suite Execs From:

Logo of: Argo Group
Logo of: New York Life Insurance
Logo of: CNA
Logo of: Sumitomo Life Insurance
Logo of: AmTrust
Logo of: Acuity
Logo of: AIG
Logo of: Allstate
Logo of: Amica Insurance
Logo of: Northwestern Mutual
Logo of: The Co-Operators
Logo of: Country Financial
Logo of: Hartford
Logo of: Delta Dental
Logo of: National Life Group
Logo of: American Family Ventures
Logo of: Sun Life Financial
Logo of: Erie_insurance
Logo of: Farmers Insurance
Logo of: Great West Casualty Insurance
Logo of: American Modern
Logo of: Health Care Service Corporation
Logo of: Heartland Farm Mutual
Logo of: Hartford Steam Boiler
Logo of: Acuity Insurance
Logo of: Intact
Logo of: Lancer Insurance
Logo of: Liberty Mutual
Logo of: Pure Insurance
Logo of: Tokio Marine
Logo of: American Family Insurance
Logo of: CSAA
Logo of: Mass Mutual
Logo of: MetLife
Logo of: MetLife Auto Home
Logo of: Nationwide
Logo of: OTIP RAEO
Logo of: Farmers Insurance
Logo of: Philadelphia Insurance Companies
Logo of: Prudential
Logo of: Travelers
Logo of: QBE
Logo of: Society Insurance
Logo of: Swiss Re
Logo of: Sun Life Financial
Logo of: Unum
Logo of: USAA
Logo of: Zurich

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Innovative Products & Technology That Deliver Real Customer Value

Insurance is entering the single most exciting time of its history.

After a significant period of technological disruption and growing competition, insurance carriers are now shifting from a reactive to proactive mindset – moving beyond implementing a single technology or optimizing a part of the value chain.

Which is why we at Insurance Nexus have moved to explore the bigger picture - considering what innovation and changes mean for the long-term future of insurance, and what carriers need to be doing now to get there.

At Connected Insurance USA we are combining and building upon the foundation of our previous Insurance IoT USA and Customer Engagement USA Summits. We are excited to present in 2018 three conferences in one – three streams that dive into detail on product development, customer engagement and innovative tech.

With so many opportunities, executives need to devise a long-term strategy AND a checklist for what needs to happen today – and Connected Insurance USA will provide carriers with the visionary inspiration to define the future, and practical case studies offering expertise on how to move the innovation needle within your organization.

The industry is changing – and the winners of the future will be those who can wield innovative tech to provide the products and services that exceed customer expectations.

Can you afford to miss out on this meeting of industry minds?

Hope to see you in Chicago.

Kind regards,

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369


Don’t Just Take Our Word For It, See What Our Attendees Have To Say!

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown