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5th Annual Connected Insurance USA November 20 – 21, 2019|Chicago, USA

Become a customer-centric, agile and digitally transformed connected insurer

Since the year 2000, 50 percent of the Fortune 500 companies have disappeared as they failed to stay relevant and competitive in the digital economy.

Survival and future success rely on embedding speed to address customer challenges faster than the competition, merging innovative technology with real-time data to transform product, underwriting, customer experience and claims.

Which is why Connected Insurance USA is bringing 700+ senior carriers from across the insurance organization to help carriers move beyond incremental change and deliver what the connected customer is demanding: personalized products, real-time engagement and seamless service.

The Connected Insurance USA Summit focused on things that could be easily consumable, real action points that carriers can implement today to drive real impact

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

The Three Pillars of Connected Insurance in One Conference

To enable transformative change, Connected Insurance USA will dive into detail on the three key elements of knowing customers, delivering products that meet their needs and providing the experience to keep your customers long-term.

Jump in and out of the three conferences, or stick to the area most relevant to you:

Create products your customers love

  • Move from product-centric policy to customer-centric service:: Understand your customer needs and integrate customer feedback throughout product development and become an invaluable partner
  • Boost customer adoption: discover the strategies to achieve scale, including providing real-time information, lifestyle discounting, device uptake, emergency support and additional services
  • Discover what to prioritize to stay ahead of the competition: In a sea of connected technologies, high customer expectations and increasing competition, discover where you should focus to create world’s best products

Create trust, build customer relationships

  • Prioritize your customer needs to deliver an outstanding customer experience: make insurance easy to buy, claim and renew by optimizing the customer journey with an omnichannel approach
  • Leverage technology to personalize every interaction at scale: Embed insights from historical and real-time data alongside AI and ML capabilities to make every touch point an opportunity to delight your customers
  • Build a long-term risk relationship: Engage customers around risk mitigation and management, to enhance customer experience and increase the relevance to your customers lives

Technology &
Become agile, deliver transformative change

  • Find the best value proposition for technological innovation: Uncover the true value of disruption to your core processes and enhance underwriting, sales and distribution results
  • Integrate tech to deliver greater impact: Find the maximum value for each disruptive technology and create a clear plan to improve customer experience and business efficiency
  • Move from waterfall to agile: Discover how to dynamically change to meet your customer’s needs and stay ahead of your competition

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

80+ CEOs, COOs, CMOs, Product and Innovation Thought-Leaders Take the Stage: 

Darla Finchum
Darla Finchum


Senior Vice President and Head of Auto & Home

Jeanette Ward
Jeanette Ward

Texas Mutual Insurance Company

Chief Operating Officer

Johann D'Costa
Johann D'Costa

CNA National

Chief Operating Officer

Michael Lebor
Michael Lebor

AmTrust Financial Services

Chief Marketing Officer and Senior Vice President of Strategic Innovation

Brent Korte
Brent Korte


Senior Vice President and Chief Marketing Officer

Michele Streton
Michele Streton

The Hanover Insurance Group

Chief Operations Officer - Personal Lines

Drew Aldrich
Drew Aldrich

American Family Ventures

Managing Director

Racquel Santana
Racquel Santana


Vice President, Digital Enablement

Matt Edmonds
Matt Edmonds


Head of Insurance Products

Dillon Remler
Dillon Remler

QBE North America

Senior Vice President of Business Transformation Office

Liz McSorley
Liz McSorley

American Modern Insurance Group

Vice President, Customer Experience

Linsay Hohmann
Linsay Hohmann

CSAA Insurance Group

Vice President, Service

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

700+ Insurance Decision Makers Under One Roof!

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife Auto Home
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officers
  • CEO Personal Lines
  • SVP Personal Lines
  • SVP Commercial Insurance
  • CEO Health
  • CEO Life
  • Chief Operating Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • Chief Underwriting Officers
  • SVP Head of Operations
  • Vice President Commercial IT
  • Vice President Underwriting, Sales & Distribution
  • Vice President, Agent and Client Solutions
  • Vice President, Claims Payments
  • Vice President, Customer Service Operations
  • Vice President, Enterprise Shared Solutions
  • Vice President, Senior Technology Officer
  • Plus many more

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Your Weekly Round-Up

  • Discover how Travelers, American Family Ventures and Church Mutual are moving beyond incremental change by tuning into our live webinar taking place this Wednesday at 11 am ET - Register here to participate and to receive the full recordings:
  • New Speaker Announced! Racquel Santana, VP eBusiness Strategy & Execution from Travelers have just confirmed her participation. Check the full speaker line-up here
  • News this week: Team representations from American Family (including Enterprise Solutions Leader, Business Designer Manager and Digital Strategy Consultant); USAA (including VP Modernization and Director of Innovation), WCF Insurance (including VP, Small Business & Customer Technology, Director, Strategic Technology Integration and Sales & Distribution Technology Analyst); and KPMG (including Managing Director – Advisory and Managing Director). Check the delegate snapshot here

5 Reason You and Your Team Cannot Miss This Event


  1. An unmatched speaker line-up, hand-selected for their experience and leadership role as drivers of change. No gurus or influencers, just strategic insights from C-Suite, SVP/VP level speakers from insurance’s household names and innovative industry disrupters. From Chief Operating Officers through to Chief Marketing Officers, we have discussions led by those transforming the insurance industry
  2. 700+ decision makers united to transform product, customer experience, innovation and technology. Known as the meeting
    point for forward-thinking carriers, this is the first time that the strategic areas of transformation come together to share their
    insights and action plans, helping you to succeed in a customer-centric and technology-driven world
  3. An agenda that delivers what matters to customers and to your organization. Walk away with a clear action plan to impact
    your organization by accessing tailored presentations and case studies on what’s worked and what hasn’t, where investment
    has paid off and what technologies are set to impact customer experience, profitability and growth. Prepare to come away with
    a clear roadmap for successful partnerships
  4. Solve critical challenges with expert insights - The only exhibition you need to attend in 2019. Bringing together the most impactful selection of solution providers, this is your chance to build the partnerships that will change your business,
    challenge old concepts and gather crucial intelligence on how your peers are leveraging innovative tech
  5. Unparalleled networking opportunities. Create meaningful connections, capitalize on the growth opportunities by meeting
    and engaging with the elite of insurance as well as networking across your own organization. Create new connections and
    strengthen existing ones throughout our fun and interactive networking sessions including evening drinks, yoga, morning run
    and much more.

Where Insurance Carriers Come to Build their Roadmap for Future Success

Meet the Industry Key Decision Makers

Simply the most senior and influential gathering in the US.

This is your opportunity to meet 700+ senior insurance executives working in Product Development, Underwriting, Marketing, Digital, Customer Engagement, Technology, Strategy and Innovation roles

Access the attendee snapshot here

Learn from Insurance Trailblazers

Keynotes & case studies that will change the industry

No buzzwords for buzzwords’ sake. You want strategic guidance from your peers based on actual evidence and current market conditions. Take back to your office case-study advice and make real changes inside your company

Explore the conference agenda here

Partner with the Elite of Insurance

Access exclusive live demos and a curated exhibition

Cut through the clutter of companies that are not relevant for you and find the perfect match for your business priority under one roof.

This is your chance to become part of elite building the partnerships that are shaping the connected ecosystem

Discover the networking opportunities

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Build Partnerships that Will Change Insurance Forever


Renowned as the only global meeting place for senior insurance decision makers to come together and decide the strategies that will transform insurance.

In 2019, over 700 CEOs, SVPs Insurance Lines, COOs and insurance leaders within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago November 20-21, 2019 at the Radisson Blue Aqua to tackle core challenges with world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance ecosystem, make sure you’re in Chicago November 20-21 for Connected Insurance 2019!

Discover how to become a sponsor

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Proven: The USA's Best Insurance Conference


  • The ONLY conference to unite product, customer, digital, innovation and growth: As customers demand seamless, personalized journeys at the right time it is critical that the core pillars of transformation come together to map the experience and deliver it 
  • More than a conferencethe insurance community coming together: With more hours of networking and interactive discussions, and pre and post event networking platform, this summit is the best place to meet your peers and build your network
  • 97% of Insurance Summit attendees recommend the conferences to their peers

Brent Korte Senior Vice President Chief Marketing Officer Ameritas Life

"Having an opportunity to connect, share and learn from peers is critical during this time of disruption and change in what is a quickly evolving industry. Connected Insurance 2019 will provide a great platform to discuss the opportunities and challenges we face in a highly interactive program."

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Meet Valuable Contacts and Build Partnerships that will Change Your Business

Matchmaking App

Schedule 30+ meeting in one place under one roof!

Our incredible event matchmaking service allows you to schedule a time and place for you to meet your peers and partners that are relevant for you and your business

Innovation Stage

Showcasing innovative business cases, live demos and exclusive business announcements, this is your chance to see the latest innovations, enhance your industry knowledge and build partnerships that will give you unprecedented competitive advantage

Curated Exhibition

Don’t waste your time finding your way amidst solution providers that are not relevant to you.

With thoughtfully designed exhibition tours helping you to quickly select the partners and technologies that will impact your business, the Connected Insurance USA Exhibition is the only place you need to visit to gain a competitive edge over your competition

Exceptional Networking

You’d be hard pushed to find better insurance networking anywhere in the world, beyond Connected Insurance USA.

From round-table sessions to an unforgettable evening party, this is your chance to meet, engage and build valuable connections with over 700 forward-thinking carriers that are leading the efforts to transform the insurance organization

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Build the Connected Carrier – Exclusive Immersive Sessions

In this interactive session, you will hear from a panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Including a guided round-table discussion, this is your opportunity to engage with other senior insurance executives and walk away with practical solutions and action points for immediate impact.

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

What's New in 2019

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

How can I register?

Your Connected Insurance ticket includes:

  1. Access to 40+ exhibiting companies, live demos and tech showcases
  2. Be part of the social wave; Twitter, LinkedIn, press and live discussion
  3. Exclusive networking drinks following Day 1
  4. Access to all conference keynotes and immersive sessions on both days
  5. Excellent breakfast, lunch, refreshments and drinks
  6. 60+ practical case studies and talks delivered by decision makers and thought leaders
  7. Interactive panel discussions, seminars and social meets
  8. Login to the Brella event networking app, to schedule 1:1 meetings and more
  9. Access to the speaker presentations and recordings of each session following the event

Upgrading to VIP gets you all of the above, plus:

  1. VIP registration – beat the queues, get to the coffee machines & networking area first
  2. VIP seating – opportunity to get the best seats in the house, specially reserved for VIPs
  3. $200 discount off the next Insurance Nexus event you attend – this one’s a no brainer!

Good to hear you’ll be joining us at Connected Insurance! For your convenience, you have several options to purchase your pass:

Pay with credit card

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process.

Pay via invoice and bank transfer

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process. Our accounts team will send you your invoice. If you have any queries please email Accounts Receivable at

Group Arrangements

The more the merrier. If you’re considering joining Connected Insurance with a group of 2 or more or to bring several clients, don’t hesitate to reach out to either Mariana or Paul for our attractive group offers.

Don’t Just Take Our Word For It, See What Our Attendees Have To Say!

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown


The brochure comes with all the information you need about this must-attend event, including:


  • Who You’ll Meet Among 700+ Executive Attendees: Discover the senior leaders who will be joining the ONLY event to provide strategic, implementable tools to re-design the future of insurance
  • Cutting-edge industry keynotes, case-studies and debates: Conquer key challenges, discover new opportunities and deliver unprecedented business efficiencies
  • How To Do Business Onsite: Get a sneak preview of the awesome networking activities from roundtables, workshops and parties!
  • Exclusive discounts on registration you won't find anywhere else!

Innovative Products & Technology That Deliver Real Customer Value


Insurance is entering the single most exciting time of its history.

After a significant period of technological disruption and growing competition, insurance carriers are now shifting from a reactive to proactive mindset – moving beyond implementing a single technology or optimizing a part of the value chain.

Which is why we at Insurance Nexus have moved to explore the bigger picture - considering what innovation and changes mean for the long-term future of insurance, and what carriers need to be doing now to get there.

At Connected Insurance USA we are combining and building upon the foundation of our previous Insurance IoT USA and Customer Engagement USA Summits. We are excited to present in 2019 three conferences in one – three streams that dive into detail on product development, customer engagement and innovative tech.

With so many opportunities, executives need to devise a long-term strategy AND a checklist for what needs to happen today – and Connected Insurance USA will provide carriers with the visionary inspiration to define the future, and practical case studies offering expertise on how to move the innovation needle within your organization.

The industry is changing – and the winners of the future will be those who can wield innovative tech to provide the products and services that exceed customer expectations.

Can you afford to miss out on this meeting of industry minds?

Hope to see you in Chicago.

Kind regards,

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369


Paul Bergamini

Paul Bergamini

Project Director
Insurance Nexus

Phone: +44 (0) 20 7422 7229


Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown