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Delivering Personalized Products with a Competitive Edge

Emerging technologies create a new world of opportunities for carriers – products are becoming more personalized and the customer-carrier relationship is evolving. From new customer submitted data sources to real-time information sharing, carriers are now able to engage customers on a new level and harness their trust for successful product onboarding. Connected technologies are revolutionizing the entire concept of product development and carriers are making big changes to leverage this opportunity.


Learn from case studies that will give you strategies for how to:

  • Personalization, versatility and multi-platform access: Tools and strategies to transition insurance products as customer expectations evolve
  • Keeping up with insuretechs: Taking on an agile approach, embedding a culture of innovation and rolling out new products with speed and flexibility
  • The hottest new connected products: From connected wearables and telematics to cyber risk insurance, what new technologies are allowing carriers to stay competitive

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Case Studies From Executives Include:

Amandah Greiling
Amandah Greiling

Zurich

Senior Vice President, Head of Underwriting Support and Service

BJ Treese
BJ Treese

Travelers

Managing Director for Emerging Property Products

Shannon Lewandowski
Shannon Lewandowski

American Modern Insurance Group

Innovation and Digitalization-IoT

Yosha R. DeLong
Yosha R. DeLong

Zurich North America

Vice President Head of Cyber Underwriting

Matthew Zender
Matthew Zender

AmTrust

Senior Vice President - WC Product Manager

Hilary Zimmer
Hilary Zimmer

QBE North America

Vice President, Product Development

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Who’s in the room?

Connected Insurance USA is bringing together the executives responsible for the various elements involved in designing valuable, relevant insurance products and services, delivered with a seamless experience. With both innovation teams and business unit executives coming together, this summit is an opportunity for your organization-wide team to come together and build a holistic strategy. Here’s the senior executives who will be attending from product teams:

  • Underwriting
  • Product Development
  • New Product
  • Actuarial
  • Innovation
  • Strategy
  • Services

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

What’s New in 2018

  1. Get the Big Picture, and the Detail: Connected insurance that meets customer needs requires an organization-wide, holistic approach - so we’re exploring the specific strategies for product development, customer engagement and innovative tech all under one roof
  2. Bringing Decision Makers Together: Transformation takes teamwork, so we’re uniting Strategy & Innovation teams with business execs from Underwriting, Digital, Customer, Marketing, IT, Analytics, Claims and more, to bring all of the key players together
  3. Pick Your Agenda to Suit Your Needs: Your ticket gives you access to all three streams, so feel free to move between them as the sessions are relevant for your role, team or organization

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Agenda

Day One, Wednesday November 28th 2018


Product Innovation Motivation: What's in It for Us?
The Connected Data Currency Exchange: Calculating How Much Insights are Really Worth
  • After centuries of product-led development, the advent of connected data from IoT sources has opened Pandora’s box of data, but what’s in the box?
  • Weighing up the value of increasing accuracy in risk assessment: How important is it to pinpoint closer the exact risks, rather than generalizations?
  • Personalized, real-time data: Targeting and winning more profitable customer, less risky segments
Invoking Big Brother: Reducing Risk with Awareness, Education and Behavior Modification
  • Educating customers to use their IoT-enabled, real-time stream of personal data to understand how their behavior impacts risk, and more importantly, ways to reduce their risk
  • Provide positive touchpoints and opportunities to enhance the customer experience by giving customers risk mitigation strategies such as how to fire proof your home
  • Is behaviour modification alone worth providing connected insurance policies? Exploring the impacts of wearable uptake encouraged by health carriers, from brand promotion to reduced claims
Integrating Insurance Seamlessly into Modern Life: Products that Resonate with Customers
  • Beating Amazon, Tesla, Facebook and Google: Ward off the threat of fierce competition from customer giants diversifying into insurance by proactively ensuring your products seamlessly fit into customers lives
  • Adapt your existing products to serve new customer’s needs and modern trends, offering flexibility, social consciousness or ease of use
  • Product innovation as a trojan horse: winning customers with the product that suits them perfectly, then identifying cross-sell and upsell opportunities to maximize customer value
Defining Value for Customers: What’s in It for Them?
Leading Customers into the Future: Achieving Adoption of Connected Insurance Products at Scale
  • Communicating the value of the data to your customers, serving as the foundation for applications within their lives – show them how much safer they can be!
  • Explore the sliding scale of incentives available to entice customers to choose connected policies, from discounted premiums, free devices or extras like gym memberships or Starbucks
  • Overcoming the biggest hurdle to adoption: Make sure it’s easy to buy and use connected insurance, from simple device set up and integration to intuitive data visualization platforms
Insurance at its Best: Transforming an Emergency Situation with Connected Insurance
  • What customers want most from their carrier is to be there in their time of need – explore how carriers have made emergency scenarios less daunting through connected insurance?
  • Proactively preventing damages, utilizing sensors to identify potential risks such as water damage, or managing repairs before damages get too extreme
  • Don’t tell me there’s a problem, give me a solution: Going from identifying a risk to arranging the service to rectify, automating supplier networks and alerts to services
What You Know Can’t Hurt You: Enable Customers to Manage Their Own Risk with Real-Time Data
  • Exploring the varied opportunities and advantages of monitoring customers lives: How IoT data is already being used by customers, for risk management and otherwise – and the opportunities to use that data for alternate purposes
  • How can carriers provide the value-added services beyond risk management to build a strong relationship around data, such as automated car servicing or home maintenance notifications
  • Educating and empowering customers to take ownership of their risk – they care as much as you do about not claiming on their insurance!
AI, Data, DNA: How Innovative Tech is Enabling Customer-Centric Product Onboarding
Streamlining Customer Onboarding with a Critical Assessment of Policy Documents
  • Retain the customers you’re currently losing throughout an exhausting purchase process by transforming the onboarding experience
  • Removing legalese and unnecessarily lengthy policy documents to stop confusion and apathy – taking a hard look at the customer onboarding process to identify pain points
  • Re-examining the policy questionnaire – are all questions necessary, or which ones can be removed without having a significant impact?
Don’t Ask What You Already Know: Leveraging Data to Reduce the Burden on Customers
  • Uncovering the readily available data sources that can be automatically integrated into policy purchase, both historical and publicly available
  • Assessing and utilizing customer-submitted data to pre-populate answers rather than asking individually, such as an image of a car providing make, model, condition and more
  • The future of health insurance is now: Exploring opportunities to utilize DNA and advanced health assessment for an accurate, immediate, individualized risk assessment
Automated, Seamless and Artificially Intelligent: Provide an Easy Purchase Experience
  • Automating the insurance purchase: embedding robotic process automation and artificial intelligence to reduce onboarding wait time and enhance the customer experience
  • How AI is transforming underwriting: uncovering new insights that are increasing the accuracy of risk assessment utilizing less data points
  • Weighing up the benefits of a simplified purchase experience (more customers) against less data (reduced accuracy in risk, potentially more claims)

Day Two, Thursday, November 29th 2018


The New Wave of Insurance Products: Moving a Traditional Industry to an Innovative Future
ROUNDTABLE: Explore the Latest Thinking in Connected Insurance Products by Lines of Business
  • Auto and Commercial Fleet: Exploring telematics as it pivots around service delivery – how have carriers built relationships, and is it worth the diversification from insurance?
  • Home and Commercial Property: Incorporating data from existing sensors and devices into products, and designing products around an interoperable, integrated system
  • Health and Life: How wearables are impacting long-term risk reduction, and exploring ancillary services such as elderly care, preventative healthcare and illness management
  • Workers Compensation: developing products that integrate the latest safety technology and best practice risk management to reduce claims
  • Commercial Insurance: How to effectively integrate insurance needs with IoT devices being implemented by customers as efficiency and cost savings measures
Getting Ahead of Emerging Risks: Creating World Class Products for Cyber Risk
  • Developing new products for new risks: deploying dual stream product innovation to develop entirely new products whilst modernising existing product portfolios
  • How AI and connected data are converging to transform trend and risk analysis and actuarial science around emerging risks
  • Transforming your growing understanding of cyber risk threats, from business interruption, hacking to GDPR, into a comprehensive policy portfolio
The World is Changing, And So Is Insurance: Incorporating New Lifestyles and Trends into Products
  • Lifestyles and needs are transforming, so how can policies reflect those trends, such as the health and fitness craze or environmental awareness
  • What do customers want? Flexibility. Customers rarely need the same level of coverage every minute of a year, so how can carriers leverage technology to enable flexible coverage?
  • What’s mine is yours: The sharing economy has the power to transform insurance, so what does this mean for product development strategies today?
The Practicalities of Product Innovation: Achieving Scale, Speed and Success
Achieving an Agile, Fail Fast Mentality in a Highly Regulated Industry
  • In one of the most constricting regulatory environments in the world, how can carriers in the US conduct the pilots and testing necessary to achieve successful, innovative products?
  • Working with regulators to understand and communicate challenges and requirements
  • Designing a model that can be replicated across product innovation, from product design to pilot programs, product stress testing and roll out initiatives
Think Like a Start-Up: Embedding an Ambitious Innovation Culture
  • Putting the customer needs and experience at the heart of all product decisions, from coverage to onboarding, as the motivation for innovation
  • Place responsibility for innovation in the hands of all employees, from executive leadership to customer-facing staff with first-hand knowledge on what would be valuable
  • Hear how carriers have encouraged innovation to maximize institutional knowledge and opportunities – inviting suggestions and feedback, highlighting the importance of failure and publicizing the impact of successful innovation
From Pilot to Lift Off: How to Roll Out Products Efficiently and Reduce Downtime
  • Inside tricks from an effective innovator: How to implement a successful pilot program on a wider scale, gathering the necessary internal resources and devising a holistic strategy
  • The enemy of good is better: Understanding and accepting the trade-off for efficient roll out, and build the ability to enhance and rectify after implementation
  • The tips and tricks from traditional, large insurance carriers who have successfully deployed a fast track roll out, including what they would do differently!
Who’s Who: Highlighting the New Kids on The Block
Who’s Who: Highlighting the New Kids on The Block

Insuretech companies are transforming insurance relationships & product development. This session will see three case studies from carriers offering new types of insurance products.

Consider the changing trends across customer bases and product portfolios to inform how insurance products must transform to keep up with changing risks, and how this can bring new flavour to your portfolio.

Day Three, Friday, November 30th 2018


Deep Dive Workshops
Morning Tea & Coffee
Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Connected Insurance & Blockchain

New product development, smart contracts, fraud detection & risk prevention are all disrupted on the Blockchain. This workshop will help you understand the real applications beyond the hype that have the potential to transform and streamline Insurance as we know it.

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

Cyber Security for Insurance IoT

IoT driven insurance products bring with them myriad ways for hackers and malware to crack and obtain data, bring systems down and stop the connected insurance market in its tracks. How should insurers be approaching this threat, what are the practical methods to look at and is your security up to scratch?

End of Conference

Day One, Wednesday November 28th 2018


Product Innovation Motivation: What's in It for Us?
The Connected Data Currency Exchange: Calculating How Much Insights are Really Worth
  • After centuries of product-led development, the advent of connected data from IoT sources has opened Pandora’s box of data, but what’s in the box?
  • Weighing up the value of increasing accuracy in risk assessment: How important is it to pinpoint closer the exact risks, rather than generalizations?
  • Personalized, real-time data: Targeting and winning more profitable customer, less risky segments
Invoking Big Brother: Reducing Risk with Awareness, Education and Behavior Modification
  • Educating customers to use their IoT-enabled, real-time stream of personal data to understand how their behavior impacts risk, and more importantly, ways to reduce their risk
  • Provide positive touchpoints and opportunities to enhance the customer experience by giving customers risk mitigation strategies such as how to fire proof your home
  • Is behaviour modification alone worth providing connected insurance policies? Exploring the impacts of wearable uptake encouraged by health carriers, from brand promotion to reduced claims
Integrating Insurance Seamlessly into Modern Life: Products that Resonate with Customers
  • Beating Amazon, Tesla, Facebook and Google: Ward off the threat of fierce competition from customer giants diversifying into insurance by proactively ensuring your products seamlessly fit into customers lives
  • Adapt your existing products to serve new customer’s needs and modern trends, offering flexibility, social consciousness or ease of use
  • Product innovation as a trojan horse: winning customers with the product that suits them perfectly, then identifying cross-sell and upsell opportunities to maximize customer value
Defining Value for Customers: What’s in It for Them?
Leading Customers into the Future: Achieving Adoption of Connected Insurance Products at Scale
  • Communicating the value of the data to your customers, serving as the foundation for applications within their lives – show them how much safer they can be!
  • Explore the sliding scale of incentives available to entice customers to choose connected policies, from discounted premiums, free devices or extras like gym memberships or Starbucks
  • Overcoming the biggest hurdle to adoption: Make sure it’s easy to buy and use connected insurance, from simple device set up and integration to intuitive data visualization platforms
Insurance at its Best: Transforming an Emergency Situation with Connected Insurance
  • What customers want most from their carrier is to be there in their time of need – explore how carriers have made emergency scenarios less daunting through connected insurance?
  • Proactively preventing damages, utilizing sensors to identify potential risks such as water damage, or managing repairs before damages get too extreme
  • Don’t tell me there’s a problem, give me a solution: Going from identifying a risk to arranging the service to rectify, automating supplier networks and alerts to services
What You Know Can’t Hurt You: Enable Customers to Manage Their Own Risk with Real-Time Data
  • Exploring the varied opportunities and advantages of monitoring customers lives: How IoT data is already being used by customers, for risk management and otherwise – and the opportunities to use that data for alternate purposes
  • How can carriers provide the value-added services beyond risk management to build a strong relationship around data, such as automated car servicing or home maintenance notifications
  • Educating and empowering customers to take ownership of their risk – they care as much as you do about not claiming on their insurance!
AI, Data, DNA: How Innovative Tech is Enabling Customer-Centric Product Onboarding
Streamlining Customer Onboarding with a Critical Assessment of Policy Documents
  • Retain the customers you’re currently losing throughout an exhausting purchase process by transforming the onboarding experience
  • Removing legalese and unnecessarily lengthy policy documents to stop confusion and apathy – taking a hard look at the customer onboarding process to identify pain points
  • Re-examining the policy questionnaire – are all questions necessary, or which ones can be removed without having a significant impact?
Don’t Ask What You Already Know: Leveraging Data to Reduce the Burden on Customers
  • Uncovering the readily available data sources that can be automatically integrated into policy purchase, both historical and publicly available
  • Assessing and utilizing customer-submitted data to pre-populate answers rather than asking individually, such as an image of a car providing make, model, condition and more
  • The future of health insurance is now: Exploring opportunities to utilize DNA and advanced health assessment for an accurate, immediate, individualized risk assessment
Automated, Seamless and Artificially Intelligent: Provide an Easy Purchase Experience
  • Automating the insurance purchase: embedding robotic process automation and artificial intelligence to reduce onboarding wait time and enhance the customer experience
  • How AI is transforming underwriting: uncovering new insights that are increasing the accuracy of risk assessment utilizing less data points
  • Weighing up the benefits of a simplified purchase experience (more customers) against less data (reduced accuracy in risk, potentially more claims)

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day Two, Thursday, November 29th 2018


The New Wave of Insurance Products: Moving a Traditional Industry to an Innovative Future
ROUNDTABLE: Explore the Latest Thinking in Connected Insurance Products by Lines of Business
  • Auto and Commercial Fleet: Exploring telematics as it pivots around service delivery – how have carriers built relationships, and is it worth the diversification from insurance?
  • Home and Commercial Property: Incorporating data from existing sensors and devices into products, and designing products around an interoperable, integrated system
  • Health and Life: How wearables are impacting long-term risk reduction, and exploring ancillary services such as elderly care, preventative healthcare and illness management
  • Workers Compensation: developing products that integrate the latest safety technology and best practice risk management to reduce claims
  • Commercial Insurance: How to effectively integrate insurance needs with IoT devices being implemented by customers as efficiency and cost savings measures
Getting Ahead of Emerging Risks: Creating World Class Products for Cyber Risk
  • Developing new products for new risks: deploying dual stream product innovation to develop entirely new products whilst modernising existing product portfolios
  • How AI and connected data are converging to transform trend and risk analysis and actuarial science around emerging risks
  • Transforming your growing understanding of cyber risk threats, from business interruption, hacking to GDPR, into a comprehensive policy portfolio
The World is Changing, And So Is Insurance: Incorporating New Lifestyles and Trends into Products
  • Lifestyles and needs are transforming, so how can policies reflect those trends, such as the health and fitness craze or environmental awareness
  • What do customers want? Flexibility. Customers rarely need the same level of coverage every minute of a year, so how can carriers leverage technology to enable flexible coverage?
  • What’s mine is yours: The sharing economy has the power to transform insurance, so what does this mean for product development strategies today?
The Practicalities of Product Innovation: Achieving Scale, Speed and Success
Achieving an Agile, Fail Fast Mentality in a Highly Regulated Industry
  • In one of the most constricting regulatory environments in the world, how can carriers in the US conduct the pilots and testing necessary to achieve successful, innovative products?
  • Working with regulators to understand and communicate challenges and requirements
  • Designing a model that can be replicated across product innovation, from product design to pilot programs, product stress testing and roll out initiatives
Think Like a Start-Up: Embedding an Ambitious Innovation Culture
  • Putting the customer needs and experience at the heart of all product decisions, from coverage to onboarding, as the motivation for innovation
  • Place responsibility for innovation in the hands of all employees, from executive leadership to customer-facing staff with first-hand knowledge on what would be valuable
  • Hear how carriers have encouraged innovation to maximize institutional knowledge and opportunities – inviting suggestions and feedback, highlighting the importance of failure and publicizing the impact of successful innovation
From Pilot to Lift Off: How to Roll Out Products Efficiently and Reduce Downtime
  • Inside tricks from an effective innovator: How to implement a successful pilot program on a wider scale, gathering the necessary internal resources and devising a holistic strategy
  • The enemy of good is better: Understanding and accepting the trade-off for efficient roll out, and build the ability to enhance and rectify after implementation
  • The tips and tricks from traditional, large insurance carriers who have successfully deployed a fast track roll out, including what they would do differently!
Who’s Who: Highlighting the New Kids on The Block
Who’s Who: Highlighting the New Kids on The Block

Insuretech companies are transforming insurance relationships & product development. This session will see three case studies from carriers offering new types of insurance products.

Consider the changing trends across customer bases and product portfolios to inform how insurance products must transform to keep up with changing risks, and how this can bring new flavour to your portfolio.

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day Three, Friday, November 30th 2018


Deep Dive Workshops
Morning Tea & Coffee
Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Connected Insurance & Blockchain

New product development, smart contracts, fraud detection & risk prevention are all disrupted on the Blockchain. This workshop will help you understand the real applications beyond the hype that have the potential to transform and streamline Insurance as we know it.

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

Cyber Security for Insurance IoT

IoT driven insurance products bring with them myriad ways for hackers and malware to crack and obtain data, bring systems down and stop the connected insurance market in its tracks. How should insurers be approaching this threat, what are the practical methods to look at and is your security up to scratch?

End of Conference

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown