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Deliver Outstanding Products and Services Leveraging Cutting-Edge Technology

There is a vast array of new, exciting technology available with the potential to transform insurance, from IoT, AI, chatbots, automation, virtual reality, blockchain and more.

With such a significant role to play in the long-term planning for the future of the industry, the strategic deployment of key innovative technology is critical. We’ll explore how to effectively and efficiently implement innovative tech – from building a foundation to creating a culture of innovation - and of course preparing the data that sits at the heart of the entire organization.


Learn from case studies that will give you strategies for how to:

  • Explore the latest technology innovations: how new technologies changing the way carriers do business and where they are being applied
  • Integrate tech to deliver greater impact: each technology is transformative on its own, but how can you leverage greater impact through converging these technologies?
  • Deploy data to its fullest potential: both the solution and problem across insurance technology, optimize your data to meet organization-wide needs now and in the future
  • Develop a strategic implementation plan: ensure adoption across the company to enable tech transformation with an internal culture of innovation and change
  • Minimizing the cyber security threat: create a clear line of sight between business and security with efficient communication of cyber risks and regulations

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Case Studies From Executives Include:

Pat Kelly
Pat Kelly

USAA

AVP, Digital Product Development

Jaclyn Ryan
Jaclyn Ryan

Metlife

Vice President, Global Strategy

Riccardo Reati
Riccardo Reati

Zurich North America

Vice President of Digital Transformation Strategy

Ray McLaughlin
Ray McLaughlin

Farmers Insurance

Head of Business Technology Transformation

Kevin McCann
Kevin McCann

Erie Insurance

VP Strategy & Research

Brian Gaab
Brian Gaab

CSAA

Strategy & Innovation

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Who’s in the room?

Connected Insurance USA is bringing together the executives responsible for the various elements involved in designing valuable, relevant insurance products and services, delivered with a seamless experience. With both innovation teams and business unit executives coming together, this summit is an opportunity for your organization-wide team to come together and build a holistic strategy. Here’s the senior executives who will be attending from the technology, digital, innovation and IT teams:

  • Insurance Technology
  • Data
  • Cyber
  • Blockchain
  • Cloud
  • Data Science
  • Enterprise Architecture
  • Analytics
  • Connected
  • Artificial Intelligence, Machine Learning
  • Chatbots
  • Infrastructure
  • Information Security
  • IoT
  • Augmented Reality, Virtual Reality
  • Automation and Robotics

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

What’s New in 2018

  1. Get the Big Picture, and the Detail: Connected insurance that meets customer needs requires an organization-wide, holistic approach - so we’re exploring the specific strategies for product development, customer engagement and innovative tech all under one roof
  2. Bringing Decision Makers Together: Transformation takes teamwork, so we’re uniting Strategy & Innovation teams with business execs from Underwriting, Digital, Customer, Marketing, IT, Analytics, Claims and more, to bring all of the key players together
  3. Pick Your Agenda to Suit Your Needs: Your ticket gives you access to all three streams, so feel free to move between them as the sessions are relevant for your role, team or organization

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Agenda

Day One, Wednesday November 28th 2018


From Historical Data to Publicly Available Data: Harnessing the External Data Opportunity
External Data Sources: How to Capture, Utilize and Leverage Customer Submitted Data
  • Identify and gain technical access to your external data stores: What are the legal, procurement, usage and copyright barriers and how are carriers overcoming them?
  • Investing in in-house tools and automation to avoid using one-off, custom solutions for preparing external datasets
  • The data dictionary: What is the time &resource commitment for carriers, can you scale it and how can you use it efficiently to access and manipulate data to create more personalized products?
Storing Your Data and Preparing It for Applications: Is Your Data Insurance Futureproofed?
  • Gaining new insight and value by providing real time functionality to clients: Getting your data ready for applications across call centres, sales, claims and more
  • Rationalize data on-the-go: Moving the insurance industry from a multitude of legacy systems to centralized data lakes (to a single source of truth) and rationalizing data per query
  • Master central data stores and data dictionaries vs data lakes and streams: From auto to health, what are your options as an insurance provider and does one size fits all across insurance lines?
In the Highly Regulated Market, Carriers Are Turning New Regulations into Opportunities
  • Preparing for 2019: From cyber security to big data, what regulatory changes are on the horizon and how are you preparing your team?
  • Assess the risks of big data alongside the privacy, legal and reputational risks of collecting it: Focusing on consumer privacy, secure customer data, and appropriate use and conclusions, how are individual lines minimizing risk?
  • Create a solid network and transparent communication: Working closely with your regulators to ensure you are compliant from underwriting to claims
Turning Data into Value: Analytics and Actionable Insights to See Real ROI on New Technologies
If Data Is the New Oil, How Can Carriers Get the Most Out of Internal and External Data Rigs?
  • From auto to commercial, exploring the various data sources available to insurers and preparing it for value-adds, such as presenting information on wearable devices
  • Marrying internal and external data to mine social media data and prevent fraudulent claims
  • From upselling and cross selling to product suitability and personal risk, how can you leverage third party information to give real time feedback?
Prioritizing Customer Satisfaction: Robotics and Analytics to Enhance Human Performance
  • Revolutionizing the call center with Robotic Process Automation: Determining which tasks need a human touch and which can be automated to give higher ROI
  • Robotics and analytics to enhance customer service across claims and sales: Using real time sentiment analysis and machine learning for customer success
  • Algorithms to detect human behavior patterns: Working with unsupervised machine learning algorithms to keep customers engaged
Unlock Transformative Change Across Insurance by Leveraging Automation at Scale
  • Using AI and automation internally to expedite and streamline processes, direct business strategy, improve management reporting, actuarial analysis and pricing structure
  • Establishing a framework of engineering excellence for API’s to perform: Retrieving data and applying complex neural-network algorithms for internal automation applications
  • Asserting your value as a business partner to encourage adoption organization-wide
Beyond IoT: What’s New to Insurance Innovation and How Can You Apply It to Your Business Line?
Modernizing Your Innovation Strategy: Structure and Future Proof Technology Investment
  • Avoiding the ‘shiny new object’ trap with three pillars: Scalability, complexity and ROI
  • Reactive never gives a competitive advantage: Get proactive now and ensure your approach to innovation is creating as much buzz as insuretechs
  • Future-proofing when change is the only constant: Aim for flexible, extensible architecture that can undergo incremental changes and alternate configurations
  • Gaining buy-in and executive support by creating a foundation of streamlined processes, the right integration partner and an agile plan
Robotic Dedication to Customer Service: Humanizing Chatbots to Ensure ROI
  • Make your chatbot standout: Strategies to make even the most tech averse customers feel comfortable with chatbots
  • AI can give an easy route to hackers: How to ensure your chatbot security keeps your customers data safe
  • Chatbot crisis management and refreshing escalation protocol for continued success
Old News with New Applications: Why Your IoT Strategy Needs to Be Refined
  • From smart homes to connected wearables, the insurance industry is harnessing the power of IoT, but what new applications are disrupting the space, and how can you bring them into your revised business model?
  • Effectively incorporating machine learning techniques, predictive analysis and stream analytics to enhance your IoT strategy
  • Testing and simulation strategies for engineers to eliminate new interoperability and compatibility barriers
Virtual and Augmented Reality: Closing the Element of Distance Between Carriers and Customers
  • Start small and scale fast: With potential benefits around improved efficiencies, loss ratios, customer experience and risk mitigation, carriers can generate significant ROI by using the right applications with the right line of business
  • Gain real insight by combining VR/AR with current datasets: Preventing accidents with the convergence of telematics data and virtual reality
  • Faster, cheaper, more efficient claims with the application of VR/AR live video collaboration
Decentralized Risk in A Digital Marketing Place: Bringing Blockchain to the Insurance Industry
  • What is block chain and how will it revolutionize the way we do insurance?
  • Reducing the sheer amount of transactions: Blockchain automation and where it can be applied across insurance processes and transactions
  • A new world of data sharing: How blockchain infrastructure acts as a platform for faster, safe, and more efficient data sharing

Day Two, Thursday, November 29th 2018


An Existential Crisis: Why Privacy and Security Are the Top Concern for Insurance Carriers
The Openness of The Information Environment Poses A New Risk: Create A Strategy to Keep Data Safe
  • Secure your environment, know and limit access, detect and respond: Guidelines from the Society of Worldwide Interbank Financial Telecommunication (SWIFT) network
  • Managing the dynamic nature of evolving technology: Speeding up tech implementation by creating a culture of security and protection of data into every role and process, from actuarial to call centres
  • The plug-and-play strategy: Minimizing the risk of multiple platform data access by incorporating products into a single security infrastructure rather than rebuilding for each update
Cyber Security is Not Solely an IT Issue, It’s A Business Issue: How to Create A Security Mature Culture
  • The threat is real, take ownership: Articulating urgency across the organization and ensuring a clear line of sight between business and risk
  • Adopting the role of a strategic business partner and embedding a culture of security across business lines with efficient communication of cyber risks and regulations
  • Leveraging the power to the Chief Security Officer: Ensure a total coordination point across the whole organization to ensure consistent protection from across all insurance lines
Preparing for the Cyber Security Threat of Tomorrow: Hackers Are Practicing and So Should You
  • Assess and utilize current cyber security capabilities: Whether its uncontrolled access management or out-of-date systems, cyber security capabilities need to be finessed as risk increases across the insurance industry
  • Be consistent in your management of risk by understanding your ecosystem of third party suppliers and other non-employees with access to data
  • Activating and finessing a response and recovery program: Dedicate clear lines of responsibility and increase employee training with more frequent drills, simulations and pressure-testing
Becoming the Modern Insurer: Where Trust and Data Are the Most Valued Currencies
The Evolving Role of Tech, IT and Everything In Between
  • IT and its changing focus: A shift in metrics, from on time and on budget to accelerating value for the market
  • How customer-driven product development and innovation will change hiring practices
  • Moving to agile methodology: Working more collaboratively across product, claims, customer and IT to bring innovation to life
The Connected Revolution: How Tech Teams Can Ensure They Are Ready for The Investment
  • Modernizing core systems with updates, such as microservices or cloud solutions, to give carriers easy access to data for real-time decisions and much more
  • Creating a foundation for personalized product development: Define a clear analytics strategy with a commitment to invest in the build-up of data and analytics capabilities
  • Adapting your operating model to deliver business value with AI: Leveraging AI and automation to increase ROI organization wide
  • How to construct a team of business-minded technology professionals who prioritize value for the customer and carrier
Disruptive Vs Sustaining Innovation: Are Your Investments Giving You A Competitive Advantage?
  • Decoding disruptive and sustaining innovation: When is an innovative solution no longer disruptive innovation?
  • Standing out in a sea of innovation: Why sustaining innovation won’t help you create competitive insurance products and services
  • Encourage disruptive innovation: Creating an environment where you can innovate and test applications, outside of legal and regulatory constraints
It’s Time for A Makeover: Reassessing the Internal Structure of Tech/IT Departments
Moving from Waterfall to Agile Methodology: A Change to The Entire Employee Experience
  • Tools and strategies for introducing agile, iterative development and the speed of test-and-learn concepts into an industry that is inherently risk adverse
  • Changing the relationship between IT and business people: Encouraging product ownership and adoption of new agile methodology to build a strong partnership with other business units
  • Creating a new culture of open communication, trust and un-siloed collaboration: Using new technologies, such as blockchain and augmented reality, to support this new internal team culture
Altering Hiring Practices to Meet the Needs of The Modern Insurer
  • Recruit a customer-minded IT team: Moving to a product mindset to develop technology and systems that accelerate value for the market
  • From upskilling to consultants and hiring new talent: What skills do you need to maximize ROI from AI, blockchain, VR/AR and other disruptive technologies?
  • Moving from on time and on budget to producing value: With outsourcing and offshore IT talent not delivering a customer-centric solution, carriers are finding new approaches for location-based talent sourcing
  • How are tech/IT teams balancing data science expertise and understanding current tech, with industry know-how and a customer-centric mindset?

Day Three, Friday, November 30th 2018


Deep Dive Workshops
Morning Tea & Coffee
Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Connected Insurance & Blockchain

New product development, smart contracts, fraud detection & risk prevention are all disrupted on the Blockchain. This workshop will help you understand the real applications beyond the hype that have the potential to transform and streamline Insurance as we know it.

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

Cyber Security for Insurance IoT

IoT driven insurance products bring with them myriad ways for hackers and malware to crack and obtain data, bring systems down and stop the connected insurance market in its tracks. How should insurers be approaching this threat, what are the practical methods to look at and is your security up to scratch?

End of Conference

Day One, Wednesday November 28th 2018


From Historical Data to Publicly Available Data: Harnessing the External Data Opportunity
External Data Sources: How to Capture, Utilize and Leverage Customer Submitted Data
  • Identify and gain technical access to your external data stores: What are the legal, procurement, usage and copyright barriers and how are carriers overcoming them?
  • Investing in in-house tools and automation to avoid using one-off, custom solutions for preparing external datasets
  • The data dictionary: What is the time &resource commitment for carriers, can you scale it and how can you use it efficiently to access and manipulate data to create more personalized products?
Storing Your Data and Preparing It for Applications: Is Your Data Insurance Futureproofed?
  • Gaining new insight and value by providing real time functionality to clients: Getting your data ready for applications across call centres, sales, claims and more
  • Rationalize data on-the-go: Moving the insurance industry from a multitude of legacy systems to centralized data lakes (to a single source of truth) and rationalizing data per query
  • Master central data stores and data dictionaries vs data lakes and streams: From auto to health, what are your options as an insurance provider and does one size fits all across insurance lines?
In the Highly Regulated Market, Carriers Are Turning New Regulations into Opportunities
  • Preparing for 2019: From cyber security to big data, what regulatory changes are on the horizon and how are you preparing your team?
  • Assess the risks of big data alongside the privacy, legal and reputational risks of collecting it: Focusing on consumer privacy, secure customer data, and appropriate use and conclusions, how are individual lines minimizing risk?
  • Create a solid network and transparent communication: Working closely with your regulators to ensure you are compliant from underwriting to claims
Turning Data into Value: Analytics and Actionable Insights to See Real ROI on New Technologies
If Data Is the New Oil, How Can Carriers Get the Most Out of Internal and External Data Rigs?
  • From auto to commercial, exploring the various data sources available to insurers and preparing it for value-adds, such as presenting information on wearable devices
  • Marrying internal and external data to mine social media data and prevent fraudulent claims
  • From upselling and cross selling to product suitability and personal risk, how can you leverage third party information to give real time feedback?
Prioritizing Customer Satisfaction: Robotics and Analytics to Enhance Human Performance
  • Revolutionizing the call center with Robotic Process Automation: Determining which tasks need a human touch and which can be automated to give higher ROI
  • Robotics and analytics to enhance customer service across claims and sales: Using real time sentiment analysis and machine learning for customer success
  • Algorithms to detect human behavior patterns: Working with unsupervised machine learning algorithms to keep customers engaged
Unlock Transformative Change Across Insurance by Leveraging Automation at Scale
  • Using AI and automation internally to expedite and streamline processes, direct business strategy, improve management reporting, actuarial analysis and pricing structure
  • Establishing a framework of engineering excellence for API’s to perform: Retrieving data and applying complex neural-network algorithms for internal automation applications
  • Asserting your value as a business partner to encourage adoption organization-wide
Beyond IoT: What’s New to Insurance Innovation and How Can You Apply It to Your Business Line?
Modernizing Your Innovation Strategy: Structure and Future Proof Technology Investment
  • Avoiding the ‘shiny new object’ trap with three pillars: Scalability, complexity and ROI
  • Reactive never gives a competitive advantage: Get proactive now and ensure your approach to innovation is creating as much buzz as insuretechs
  • Future-proofing when change is the only constant: Aim for flexible, extensible architecture that can undergo incremental changes and alternate configurations
  • Gaining buy-in and executive support by creating a foundation of streamlined processes, the right integration partner and an agile plan
Robotic Dedication to Customer Service: Humanizing Chatbots to Ensure ROI
  • Make your chatbot standout: Strategies to make even the most tech averse customers feel comfortable with chatbots
  • AI can give an easy route to hackers: How to ensure your chatbot security keeps your customers data safe
  • Chatbot crisis management and refreshing escalation protocol for continued success
Old News with New Applications: Why Your IoT Strategy Needs to Be Refined
  • From smart homes to connected wearables, the insurance industry is harnessing the power of IoT, but what new applications are disrupting the space, and how can you bring them into your revised business model?
  • Effectively incorporating machine learning techniques, predictive analysis and stream analytics to enhance your IoT strategy
  • Testing and simulation strategies for engineers to eliminate new interoperability and compatibility barriers
Virtual and Augmented Reality: Closing the Element of Distance Between Carriers and Customers
  • Start small and scale fast: With potential benefits around improved efficiencies, loss ratios, customer experience and risk mitigation, carriers can generate significant ROI by using the right applications with the right line of business
  • Gain real insight by combining VR/AR with current datasets: Preventing accidents with the convergence of telematics data and virtual reality
  • Faster, cheaper, more efficient claims with the application of VR/AR live video collaboration
Decentralized Risk in A Digital Marketing Place: Bringing Blockchain to the Insurance Industry
  • What is block chain and how will it revolutionize the way we do insurance?
  • Reducing the sheer amount of transactions: Blockchain automation and where it can be applied across insurance processes and transactions
  • A new world of data sharing: How blockchain infrastructure acts as a platform for faster, safe, and more efficient data sharing

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day Two, Thursday, November 29th 2018


An Existential Crisis: Why Privacy and Security Are the Top Concern for Insurance Carriers
The Openness of The Information Environment Poses A New Risk: Create A Strategy to Keep Data Safe
  • Secure your environment, know and limit access, detect and respond: Guidelines from the Society of Worldwide Interbank Financial Telecommunication (SWIFT) network
  • Managing the dynamic nature of evolving technology: Speeding up tech implementation by creating a culture of security and protection of data into every role and process, from actuarial to call centres
  • The plug-and-play strategy: Minimizing the risk of multiple platform data access by incorporating products into a single security infrastructure rather than rebuilding for each update
Cyber Security is Not Solely an IT Issue, It’s A Business Issue: How to Create A Security Mature Culture
  • The threat is real, take ownership: Articulating urgency across the organization and ensuring a clear line of sight between business and risk
  • Adopting the role of a strategic business partner and embedding a culture of security across business lines with efficient communication of cyber risks and regulations
  • Leveraging the power to the Chief Security Officer: Ensure a total coordination point across the whole organization to ensure consistent protection from across all insurance lines
Preparing for the Cyber Security Threat of Tomorrow: Hackers Are Practicing and So Should You
  • Assess and utilize current cyber security capabilities: Whether its uncontrolled access management or out-of-date systems, cyber security capabilities need to be finessed as risk increases across the insurance industry
  • Be consistent in your management of risk by understanding your ecosystem of third party suppliers and other non-employees with access to data
  • Activating and finessing a response and recovery program: Dedicate clear lines of responsibility and increase employee training with more frequent drills, simulations and pressure-testing
Becoming the Modern Insurer: Where Trust and Data Are the Most Valued Currencies
The Evolving Role of Tech, IT and Everything In Between
  • IT and its changing focus: A shift in metrics, from on time and on budget to accelerating value for the market
  • How customer-driven product development and innovation will change hiring practices
  • Moving to agile methodology: Working more collaboratively across product, claims, customer and IT to bring innovation to life
The Connected Revolution: How Tech Teams Can Ensure They Are Ready for The Investment
  • Modernizing core systems with updates, such as microservices or cloud solutions, to give carriers easy access to data for real-time decisions and much more
  • Creating a foundation for personalized product development: Define a clear analytics strategy with a commitment to invest in the build-up of data and analytics capabilities
  • Adapting your operating model to deliver business value with AI: Leveraging AI and automation to increase ROI organization wide
  • How to construct a team of business-minded technology professionals who prioritize value for the customer and carrier
Disruptive Vs Sustaining Innovation: Are Your Investments Giving You A Competitive Advantage?
  • Decoding disruptive and sustaining innovation: When is an innovative solution no longer disruptive innovation?
  • Standing out in a sea of innovation: Why sustaining innovation won’t help you create competitive insurance products and services
  • Encourage disruptive innovation: Creating an environment where you can innovate and test applications, outside of legal and regulatory constraints
It’s Time for A Makeover: Reassessing the Internal Structure of Tech/IT Departments
Moving from Waterfall to Agile Methodology: A Change to The Entire Employee Experience
  • Tools and strategies for introducing agile, iterative development and the speed of test-and-learn concepts into an industry that is inherently risk adverse
  • Changing the relationship between IT and business people: Encouraging product ownership and adoption of new agile methodology to build a strong partnership with other business units
  • Creating a new culture of open communication, trust and un-siloed collaboration: Using new technologies, such as blockchain and augmented reality, to support this new internal team culture
Altering Hiring Practices to Meet the Needs of The Modern Insurer
  • Recruit a customer-minded IT team: Moving to a product mindset to develop technology and systems that accelerate value for the market
  • From upskilling to consultants and hiring new talent: What skills do you need to maximize ROI from AI, blockchain, VR/AR and other disruptive technologies?
  • Moving from on time and on budget to producing value: With outsourcing and offshore IT talent not delivering a customer-centric solution, carriers are finding new approaches for location-based talent sourcing
  • How are tech/IT teams balancing data science expertise and understanding current tech, with industry know-how and a customer-centric mindset?

Download your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day Three, Friday, November 30th 2018


Deep Dive Workshops
Morning Tea & Coffee
Automotive Workshop

Building a Connected Vehicle Ecosystem Around Service: Explore the varied players operating within the ecosystem as they pertain to insurance carriers and develop a business case for building auto customer relationships around additional services

InsurTech Partnerships Workshop

Building successful Partnerships and ecosystems with InsurTech: Exploring strategies for investment arms, effective initiative implementation and how to assess a partner’s viability

Connected Home Workshop

Building a Connected Home Ecosystem Around Service: Identify the services providers that will achieve scale of adoption, tackling interoperability and exploring strategies to reach a truly interconnected home

Connected Insurance & Blockchain

New product development, smart contracts, fraud detection & risk prevention are all disrupted on the Blockchain. This workshop will help you understand the real applications beyond the hype that have the potential to transform and streamline Insurance as we know it.

Networking Lunch Break
Automotive Workshop

Driverless Cars - Reducing Risk Towards Non-Insurance: Map out the future of auto risk and the role of insurance as we shift through assisted driving to driverless cars, incorporating the future of mobility

Chatbots & AI Workshop

Fusing Human and Machine: How to deploy chatbots effectively across the insurance value chain to optimize efficiency, whilst retaining the human element required for outstanding customer service.

Health & Life Workshop

Live Longer with Wearables: Building the business case for sustainable, lifelong relationships with customers around sharing of data, incentivizing behaviour and integrating healthy principals.

Cyber Security for Insurance IoT

IoT driven insurance products bring with them myriad ways for hackers and malware to crack and obtain data, bring systems down and stop the connected insurance market in its tracks. How should insurers be approaching this threat, what are the practical methods to look at and is your security up to scratch?

End of Conference

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown