The industry shaping agenda


Strategy

11:00am–11:15am

Reflect on the Lessons of COVID-19 and Realign your Strategy Moving Forward

  • The role of insurance in a healthier, safer society: Establish your company as a household name of security and support 
  • Navigate the future with confidence: Utilize cutting edge actuarial models and emerging predictive methods to mitigate the impact of climate change, cyber and political uncertainty
  • Collaborate and reflect with your peers on the year of the unexpected: Move forward equipped with knowledge from the strategies that work and lessons from those that do not, to distinguish the permanent changes from the transient 

11:00am–11:15am

Develop and Sustain an Elevated Company Culture

  • Continued education, transparent business processes and a commitment to diversity and inclusion: Use the expectation of today’s talent to establish your reputation as a carrier of the future
  • Use the move to a new working environment to affirm your company’s flexibility and understanding ethos 
  • Maintain professional closeness in a time of social distance: Access the technologies and strategies that are succeeding in facilitating essential and continued virtual collaboration

11:00am–11:15am

Invest in Essential Technologies to Achieve Uncapped Profitability

  • Move past legacy systems to the cloud and beyond: Use a unified system to gain insight into finance and human resources and discover new opportunities for growth 
  • Update your corporate approach to encourage a culture of experimentation whilst minimizing loss: Discover new investment opportunities backed with industry case studies that will allow you to allocate budget with confidence 
  • Reap the competitive advantages of being a technologically leading carrier: Not only moving with speed and agility, but attracting the emerging talent you need to move business forward

11:00am–11:15am

The Future of Life and Health Insurance

  • Take a strategic look at the shifting industry landscape as we move beyond COVID-19 to the long-standing challenges: Longevity, retirement planning, workforce healthcare and more
  • Explore case studies, statistics and thought leadership on the trends that will shape the future of health insurance: wearables, telemedicine, predictive analytics and more
  • Meet the challenges of new healthcare concerns and emerging industry players into opportunities to best serve your customer

11:00am–11:15am

The Future of Commercial Insurance: Transform Uncertainty into Innovation

  • Review wider commercial trends and challenges to equip yourself with the knowledge needed to serve your many different core customers
  • Empathy is Key: Carefully consider the impact of COVID-19 in communicating effectively with your customers
  • Recessions, spikes in fraud, and future catastrophes: Discover the technologies and strategies to predict and plan for the future effectively

11:00am–11:15am

Navigate the Future of Personal Insurance

  • Understand emerging tech challenges to remain relevant and become invaluable to customers
  • Match the competition from non-traditional carriers entering the market and strategically wield vast amounts of data to create meaningful services for customers
  • Utilize the lessons of 2020 to build game-changing models for future catastrophe planning, product innovation and more

Tech

11:00am–11:15am

Implement a Flexible and Resilient Tech Strategy

  • Communicate the accelerated importance of a unified strategy to enjoy unmatched company cohesion and a streamlined approach
  • Invest with certainty in the new capabilities, utilizing metrics that ensure success in moving from pilot to project with minimal loss  
  • Reap the rewards of being a first mover and establish your company as a key player in insurance digitalization

11:00am–11:15am

Shoulder the Burden of Personal Data Collection, Storage and Security

  • Prioritize and utilize data effectively to better serve your customer
  • Uncover analytics tools to truly understand your customer’s needs to create sustainable, lifelong relationships
  • Eliminate privacy concerns: Deploy and effectively communicate data security standards to ensure unmatched levels of consumer security

11:00am–11:15am

Go Beyond Customer Expectations to Drive Profits

  • Optimize your customer’s experience with real-time communication and personalization within the cross-channel experience 
  • Utilize AI and Machine Learning to build consumer relationships based on empathy and experience unmatched loyalty 
  • Navigate the changing landscape of intelligent chatbots, live video connectivity and connected devices to supersede your competition

11:00am–11:15am

Prevention Beats Protection: Maximize Real-time Monitoring and Risk Prevention Technologies

  • Unlock the potential of smart devices in the home to reduce incidence and severity of accidents
  • Achieve and maintain customer trust through the safe storage and innovative use of data
  • Process claims in minutes with AI-driven solutions, automated FNOL and service-led supplier networks

11:00am–11:15am

Maximize Process Efficiencies and Enjoy Faster, Streamlined Operations

  • Transform underwriting capabilities, onboard with ease, and streamline claims processes with innovative tech
  • Maximize the benefits of the latest in health technologies such as advanced predictive analytics, telemedicine, and APIs, to provide accurate risk profiling and early intervention, whilst empowering your customer to take control of their health
  • Discover how to move from pilot to project using metrics to guarantee success

11:00am–11:15am

Navigate the Universe of IoT and Telematics Re-Shaping Business Insurance as We Know It

  • Engage with IOT, AI, Cloud, Blockchain and more to proactively reduce and remove risk for your customers and their businesses
  • Deploy cutting-edge technologies to enable speedy and simple claims processing, auto-adjudication, and data exchange
  • Leverage customer communication through the app ecosystem, invest in educating and engaging clients to drive worker and company outcomes

11:00am–11:15am

Digital, Remote, Flexible: 2020’s Buzzwords Lay the Foundations for Future Norms

  • Achieve automation efficiency by arming yourself with the latest technological tools in client communications, finance processes and digital marketing
  • Transition seamlessly into an internal infrastructure that supports the new normal 
  • Engage with the latest tech entrepreneurship in video conferencing, project management and remote networking to maximize workforce productivity and satisfaction

Product

11:00am–11:15am

A New Era of Insurance Demands Customer-Driven Product Innovation

  • Working from home, short term rentals and more: Where does our ever-changing employment landscape leave personal insurance?
  • Integrate IoT around the home for personalized policies: Utilize smart security systems, sensor devices, and more, to work with your customers in creating a safer future
  • Discover how to give customers the flexibility they want, rejecting the one-size-fits-all approach for good

11:00am–11:15am

Diverse, Dynamic, and Resilient to Change: Create Products That Cover All Bases

  • Take a modern approach to product distribution: Bring life insurance into the future with the latest in customer engagement channels
  • Create cutting-edge and individualized products to establish your reputation as a leader in customer-centricity: Address prevalent concerns of longevity, quality of life, chronic disease management and more to achieve maximum customer growth and loyalty
  • Discover alternatives to traditional products, replacing lengthy, overwhelming policies to reach potential customers with ease

11:00am–11:15am

Unlock the potential of AI, IoT, Blockchain and Cloud to Maximize Internal Efficiency

  • Build accurate models using real time data, behavioral analytics, and data visualization to proactively monitor and manage future risks
  • Utilize AI to create dynamic products and give customer control over their policies, premiums, and claims
  • Seize the opportunity to transform customer engagement and drive home the benefits of risk reducing IoT devices

11:00am–11:15am

Break Down the Barriers to a Seamless Customer Experience

  • Address the evolving needs of today’s customer: Fill the gaps in your product portfolio to diversify your customer base and drive profits
  • Reconsider distribution: Deploy direct engagement channels to establish contact with new customers and strengthen existing relationships
  • Incorporate flexibility, consumer autonomy and on-demand services into your product development strategy to emerge as a leader in customer experience

11:00am–11:15am

Be First to Market with Cutting Edge Products

  • Drive product innovation by incorporating the latest trends and moving with changing customer preferences
  • Climate change, 5G, cyber and more: Analyze emerging risks and consumer trends to align your product development strategy with what your consumers need
  • Fail fast and move faster: Take pilot to project and back again with minimal loss and maximum profits

11:00am–11:15am

Discover What Today’s Customer Truly Needs

  • Predict their needs before they arise and be first to market with innovative products of clear value to your customers
  • Convert traditionally unreachable customers into your biggest advocates: Learn where, how and why it is necessary to adapt brand messaging to achieve sustainable growth and access previously untapped customer groups
  • Observe through the customer’s eyes: Take a holistic approach when developing strategies and new products to achieve the ultimate balance of automation and humanity  

Customer

11:00am–11:15am

Meet the Demands of Today’s Customer: Flexibility, Immediacy and Compassion

  • Respond with intent to the rise in smartphone usage and develop a strong app-ecosystem to service your customer 
  • Transform your approach throughout the entire policy, from on-boarding to claims to renewal, and build a relationship of loyalty, communication, and trust 
  • Access traditionally markets and expand your customer base through creative and direct engagement channels

11:00am–11:15am

Engage with the Customer of the Future

  • Unpack the complex needs of today’s evolving consumer to expand your customer base: What do they want?
  • Demonstrate customer-centricity through a genuine understanding of today’s consumer to build a deeper, longer-lasting relationship with your customers
  • Access the data-backed statistics and case studies that lay out exactly what your customer needs and utilize future trend predictions to address emerging risks

11:00am–11:15am

Strike the Perfect Balance of Automation and Human Experience

  • Effectively incorporate human touch points within an automated claims process and establish your brand as an efficient, but empathetic carrier 
  • Communicate with your customers consistently to build longstanding relationships and maximize loyalty 
  • Take a flexible approach to customer communication: New ways of engaging with policy holders to provide continued dialogue of support on healthier and safer living

11:00am–11:15am

Unify your Workforce to Achieve the Ultimate Goal of True Customer-Centricity

  • Create an atmosphere of company camaraderie and enthusiasm amongst your teams to execute unrivalled customer experience
  • Take a transparent approach to collaboration company-wide: Communicate with your customer-facing team to fine-tune your customer strategy
  • Foster a culture of continued education and communication of new strategies to build a unified ecosystem of trust and loyalty between your workforce and customers 

11:00am–11:15am

Diversify Your Product Portfolio within an Ever-Changing Customer Landscape

  • Deploy deep insights to craft personalized specialty offerings
  • Meet the demands of new business owners: Bring commercial in line with personal insurance offerings via quote-to-buy policies and connected digital offerings
  • Cyber products, remote working and private hire covers: Seize the opportunity of the shifting working environment to onboard new customers

11:00am–11:15am

Build a Relationship of Trust and Understanding with Your Customer

  • Establish your company as a key player in home and auto security and protection to strengthen your value proposition and build a closer dialogue with customers
  • Achieve greater customer engagement and satisfaction by providing control whilst reducing loss and maximizing profit margin
  • Drive sweeping adoption of smart home and auto devices and empower your customer to manage threats efficiently

11:00am–11:15am

Elevate your Customer Relationships to Create New Revenue Opportunities

  • Deploy AI to take communication one step further and incorporate the human touch at every point
  • Shatter the illusion of the ‘standard policy holder’ to leave low-growth rates in the past
  • Employ meaningful engagement at every turn: Deliver the convenience and empathy your consumers expect