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5th Annual Connected Insurance USA November 20 – 21, 2019|Chicago, USA

Build the Agility to Exceed Customer Demands and Survive Future Disruption

Snapshot Agenda

Day 0 — November 19th
4:00pm
C-Suite Boardroom Workshop – Invitation Only

Leveraging Disruptive Technology in a Context of Shrinking Budgets and Strategic Bets

This workshop specifically designed for insurance carriers, provides C-suite executives the exclusive opportunity to network with their peers and discuss how to use innovative technology to create a competitive advantage in an easy and cost-effective manner for a legacy carrier

6:00pm
Pre-Event Networking Drinks

Why wait to start networking and join the only community in the US transforming insurance for the Connected World?

This is your chance to meet your peers and start making connections that can shape your career

Day 1 — November 20th
Keynotes
8:00am
-
10:15am
From Improved Digital Capabilities to a Full Connected Ecosystem

Explore How Leading Insurance Carriers and Innovative Companies are Planning for Future Success

10:15am
-
11:10am
Networking Session at the Exhibition Hall: Build Partnerships That Will Change Insurance Forever

This is your chance to see the latest innovations, enhance your industry knowledge and build partnerships that will give you unprecedented competitive advantage

Join a series of activities including live demos, exhibition tours and Scavenger hunt

Product Development
Customer Engagement
Technology & Innovation
11:10am
-
12:40pm
Develop Products that Your Customers Truly Want
Improve Existing Processes and Strategies to Drive Immediate Impact on Customer Experience
Modernize Insurance to Create True Competitive Advantage
12:40pm
-
2:00pm
Networking Lunch at the Exhibition Hall

Including VIP functions, Exhibition Tours and Live Demos

2:00pm
-
3:50pm
Merge Technology and a Customer-Obsessed Culture to Deliver the Future of Insurance Products – Dynamic and Personalized Risk Assessment
Leverage Digital Capabilities to Engage and Delight – Make Insurance the More Convenient Possible
Don’t Innovate for Innovation’s Sake
-
Deliver Results-Driven Innovation
3:50pm
-
4:20pm
Afternoon Break at the Exhibition Hall

Including Exhibition Tours and Live Demos

4:20pm
-
5:40pm
The Practitioners Guide – Deep Dive into Product Innovation Case Studies
Execution Strategies for Greater Customer Engagement
Get to Grips with New Tech Opportunities: Real-Life Case Studies
5:40pm
Networking Drinks at the Exhibition Hall
7:30pm
Connected Insurance USA Official Party at the Games Room
Day 2 — November 21st
6:30am
-
7:30am
Re-energize Yourself with Morning Yoga or a 5K run through Chicago main landmarks
8:00am
-
9:00am
Welcome Breakfast at the Exhibition Hall
Commercial Ecosystem Exhibition Tour
Invitation Only: Morning Breakfast
Women in Insurance
Immersive Sessions
9:00am
-
10:10am
Connected Home Ecosystem
Connected Car Ecosystem
Connected Person Ecosystem
Commercial Insurance Ecosystem
10:10am
-
10:40am
Morning Break at the Exhibition Hall

Including Exhbition Tours and Live Demos

Product Development
Customer Engagement
Technology & Innovation
10:40am
-
12:30pm
Inspire Loyalty and Keep Customers for Life
Deliver Excellence at the Moment of Truth - Seamless and Customer-Centric Claims
Build Innovation that Delivers Efficiency and Boost Customer Experience
12:30pm
-
1:30pm
Networking Lunch at the Exhibition Hall

Including VIP functions, Exhibition Tours and Live Demos

Keynotes
1:30pm
-
3:30pm
Improved Ecosystems for Future Success

Keynote Sessions

0
From Improved Digital Capabilities to a Full Connected Ecosystem
0
Explore How Leading Insurance Carriers and Innovative Companies are Planning for Future Success
  • Live Polling: Do You Know Your Customer?
  • Time to Wake Up! Make Insurance Relevant to a Digital Generation
  • Pave the Way to True Customer-Centricity – Build the Connected Insurance Carrier
  • Stay Ahead of Your Competition by Driving True Innovation - The Break-Glass, Try-New-Things, Put-Risk-Into-The-Business-Model Kind
  • Survive Disruptions and Adapt to Customer Demands with Digital Agility – The Key for Future Readiness
  • Spotlight Session: Accelerate Transformation with Innovative Tech
0
Improved Ecosystems for Future Success
  • AI-Driven Innovation - The Path to Superior Customer Experiences and Improved Efficiency
  • Insuring the Sharing Economy – Drive Growth by Sharing Risks and Rewards
  • Shift the Business Model to Prevention – The Path from Reactive to Proactive Carrier

Product Development

0
Develop Products that Your Customers Truly Want
0
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  • Live Polling: What Sets You Apart from the Competition?
  • Integrate Customer Feedback Organization-Wide to Create Products Your Customers Love 
  • Boost Customer Adoption by Defining a Clear Value Proposition: What’s in It for Them?
  • Life Insurance Case Study: Buying Insurance Doesn’t Have to be so Painful - Speed Up the Onboarding Experience with Improved Digital Capabilities and Streamline the Acquisition Journey
0
Merge Technology and a Customer-Obsessed Culture to Deliver the Future of Insurance Products – Dynamic and Personalized Risk Assessment
0
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  • Move Away from One Size Fits All Mentality - Leverage AI to Simplify and Personalize Insurance Policies Building a Value-Added Relationship with Your Customer
  • Can Insurance Carriers Move Beyond Discounts as a Customer Adoption Strategy? How to Deliver Value Through Technology Adoption – What is the Role of Distribution in Educating the Customers?
  • Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies
  • Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment
0
The Practitioners Guide – Deep Dive into Product Innovation Case Studies
0
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  • Navigate the Ocean of Connected Car Data to Craft New Experiences for the Automotive Ecosystem
  • Discover the Good, the Bad and the Ugly of Piloting the Connected Home and Bring to Light the Hidden Opportunities in the Home Ecosystem
  • Ride the New Wave of Life Insurance Products – Use AI to Identify Risks in a Much More Granular and Sophisticated Manner and Deliver Hyper Personalized Products at Scale
  • Leverage AI and IoT Data to Improve Segmentation, Create Bundling Strategies and Innovative Products to Achieve Growth
0
Inspire Loyalty and Keep Customers for Life
0
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  • Integrate Smart Data to Enable More Accurate Insurance Policies and Greater Customer Engagement
  • Enhance Customer Loyalty and Improve Profitability with Usage-Based Insurance
  • Case Studies from Successful Product Launches: Identify the Key Ingredients of Success and Tools that Enable Customer Uptake

Customer Engagement

0
Improve Existing Processes and Strategies to Drive Immediate Impact on Customer Experience
0
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  • Live Polling: How to Know What Insurance Customers Want?
  • From Data Insights to Action – Use NPS as a Change Catalyst to Drive Customer-Centricity
  • An Alternative to Disruption: How Brokers, Agents and Digital Solutions can Improve Customer Experience
  • Connect to the Heart: Capture the Attention of Your Customer and Drive Insurance Growth
0
Leverage Digital Capabilities to Engage and Delight – Make Insurance the Moore Convenient Possible
0
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  • Build Exceptional Digital Interactions – How to Scale Empathy with Technology
  • Move Beyond Hyper-Personalization and Towards a Real-Time Individual Experience
  • Use Analytics to Target Upsell and Cross Sell Opportunities and Increase the Lifetime Value of Customers
  • Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower and Delights Insurance Customers
0
Execution Strategies for Greater Customer Engagement
0
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  • Prioritize Your Customer Needs and Optimize the Customer Journey with an Omnichannel Approach
  • Move Beyond NPS to Truly Understand Your Customer - Use the Right Customer Experience Metric at the Right Point in the Customer Journey
  • Innovative Channels and Routes to Market to Gain New Customers and Get Traction on Your Proposition
0
Deliver Excellence at the Moment of Truth – Seamless and Customer-Centric Claims
0
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  • Leverage AI to Cultivate Empathy and Improve Customer Experience in the Claims Journey
  • Go Beyond Quick Payment: Automate Payments to Offer Cost-Effective Fulfilment Solutions and Enhance the Customer Experience
  • Transparency is The Key for Improved CX - Achieve Continual and Detailed Notifications and Updates

Technology & Innovation

0
Modernize Insurance to Create True Competitive Advantage
0
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  • Live Polling: Does Insurance Culture Eat Innovation for Breakfast?
  • Create Unprecedented Value for Customers and Stakeholders – Strategies to Move Insurance to an Ecosystem Approach
  • Unlock the Power of Data to Drive Efficiency and Improve the Customer Experience from Claims to Product Development
  • Stay Ahead of Your Competition - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry
0
Don’t Innovate for Innovation’s Sake - Deliver Results-Driven Innovation
0
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  • Implementation vs Adoption: How to Successfully Roll Out a New Technology Solution
  • ROX (Return Over Customer Experience) Is the New ROI: How to Use Customer Experience as the Bar for Successful Investments?
  • Build the Innovation Engine – Evaluate, Experiment and De-Risk Opportunities for the Business
  • Panel Discussion: Think Big, Start Small, Scale Fast
  • How to Innovate at Speed and Successfully Overcome Legacy Challenges
0
Get to Grips with New Tech Opportunities: Real-Life Case Studies
0
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  • Build Your Drones Strategy – From Risk Assessment and Preventive Maintenance to Damage Estimation
  • AI Powered Chatbots – The Path to True Competitive Advantage
  • Improve Claims Adjusters Performance and Process Claims Quicker with Computer Vision
0
Build Innovation that Delivers Efficiency and Boost Customer Experience
0
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  • Discover How to Eliminate Human Error, Save Time and Money with AI and Automation Across the Customers’ Journey
  • Apply Analytics to Unstructured Data Such as Video, Sound and More to Gain Business Efficiency, Greater Profitability and Improved CX
  • Next Big Data Wave- IoT: Power Automated Loss Notification Based on Sensor

Immersive Sessions

0
Immersive Sessions
0

In this interactive session, you will hear from a panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Including a guided round-table discussion, this is your opportunity to engage with other senior insurance executives and walk away with practical solutions and action points for immediate impact.

0
Connected Home Ecosystem Immersive Session

Panel of Insurance Leaders and Market Specialists: Create a New Value Proposition – The ‘Living Solution’

Examine the current use cases of successful partnerships for Connected Home, and how innovations such as AI and advanced data analytics will impact customer adoption

Round Table Discussions:

Get your questions answered and ensure:

  • Change the role of insurance from reactive to proactive
  • Strategies to compel customers to invest in connected home devices – safe and secure homes mean happy customers
  • How AI-driven solutions are boosting the connected home market
Connected Car Ecosystem Immersive Session

Panel of Insurance Leaders and Market Specialists: Grab the Wheel of Innovation to Deliver Impact

Explore how communications technology, and other forms of wireless connectivity can provide important benefits to consumers, and have the potential to revolutionize the mobility ecosystem

Round Table Discussions:

Ensure you walk away with what you need, including:

  • The new frontier of autonomous vehicles
  • Offer a compelling ownership and driving experience with a range of connected vehicle services
  • Unlock the true value of data exchange
Connected Person Ecosystem Immersive Session

Panel of Insurance Leaders and Market Specialists: Develop a Holistic Personal Insurance Proposition 

Discuss innovative partnerships and solutions to address the complete healthy living needs of consumers and households, with a focus on partnerships, new business models, and disruptive approaches to old problems

Round Table Discussions:

Ensure you walk away with what you need, including:

  • Bring life and health insurance to the digital era
  • Can gamification help to modify behavior and create better health outcomes?
  • How to move beyond wearables and appeal to a larger population?
Commercial Insurance Ecosystem Immersive Session

Panel of Insurance Leaders and Market Specialists: Create Scale, Transparency and Ease of Use

Discuss the strategies to expand beyond traditional product and service offerings and help achieve growth and differentiation in the commercial insurance space

Round Table Discussions:

Ensure you walk away with what you need, including:

  • Deliver value at scale
  • How AI, image analytics, IoT, Drones and chatbots are improving customer experience from small to large commercial customers
  • Explore the future of commercial distribution

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