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Build the Agility to Exceed Customer Demands and Survive Future Disruption

Day One


Keynote Plenary Sessions: From Improved Digital Capabilities to a Full Connected Ecosystem

Preceded by Morning Coffee and Networking

08:20
Insurance Nexus Welcome and Introductory Remarks

Insurance Nexus Emma Sheard General Manager Insurance Nexus

08:30
Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40
Pave the Way to True Customer-Centricity – Build the Connected Insurance Carrier

MetLife Darla Finchum SVP and Head of Auto and Home MetLife

09:00
Transform Insurance with Intelligent Automation

Automation Anywhere Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20
Stay Ahead of Your Competition and Drive True Innovation - The Break-Glass, Try-New-Things, Put-Risk-Into-The-Business-Model Kind

AmTrust Financial Services Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40
Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

MetLife Darla Finchum SVP and Head of Auto and Home MetLife

Automation Anywhere Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

AmTrust Financial Services Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00
Panel Discussion: Survive Disruption and Adapt to Customer Demands with Digital Agility – The Key for Future Readiness

Moderator: Insurance Thought Leadership Paul Winston Chief Operating Officer Insurance Thought Leadership

Ameritas Brent Korte SVP, CMO Ameritas

american_family_ventures Drew Aldrich Managing Director American Family Ventures

Travelers Racquel Santana VP Digital Enablement Travelers Insurance

10:30
Morning Coffee Break and Networking Session Hosted in Exhibition Hall
Product
Develop Products that Your Customers Truly Want
11:00
Live Polling: The New Risks to Watch

Chaired By: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10
The Future of Product and the Evolving Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Nationwide Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30
Go Where Your Customers Are (in Digital Ecosystems)

Slice Philippe Lafreniere Chief Growth Officer Slice

11:50
Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Marsh Alejandro Zarate SVP Product Development Expert Marsh

12:10
Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Nationwide Basil Morris Vice President Office of Corporate Strategy Nationwide

Slice Philippe Lafreniere Chief Growth Officer Slice

Marsh Alejandro Zarate SVP Product Development Expert Marsh

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Deep-Dive into the Future of Auto Products
14:00
How Commercial Auto Insurers Are Accessing and Using Telematics and Other Driver Safety Platforms in Areas Beyond Claims Prevention

Protective Insurance Harry Storck Director Risk Control Protective Insurance

14:20
Finally, A Path to Success for Commercial Insurance Fleets

Azuga Dale Willis VP Insurance Telematics Azuga

14:40
Customer Engagement, Improve Driving Behaviour and Enhance Profitability

discovery__vitality_group Zaheer Alli Head of New Business Development Discovery Vitality

15:00
Joint Q&A Session: Boost Customer Adoption by Defining a Clear Value Proposition: What’s in it For Them?

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Protective Insurance Harry Storck Director Risk Control Protective Insurance

Azuga Dale Willis VP Insurance Telematics Azuga

discovery__vitality_group Zaheer Alli Head of New Business Development Discovery Vitality

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Deep Dive into Home Product Innovation
16:20
The Advantages of Smart Leak Detection - Reduce Losses and Improve Your Bottom Line

Eddy Solutions Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40
Joint Q&A Session: Move Away from a One Size Fits All Mentality

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Eddy Solutions Shkya Ghanbarian Director of InsurTech Eddy Solutions

17:00
Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Pacific Life Insurance Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Customer
The Engine Growth: Superior Customer Experience
11:00
Live Polling: A Closer Look at Customer Pain Points and How to Resolve Them Efficiently

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:10
Focus on Service and Support Engagement by Leveraging Data Analytics to Deliver Insurance as a Service

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

11:30
What Makes a Good Customer Experience? The Secret of Customer Retention is Convenience

VPay Kris Herrin Senior Vice President and CIO VPay

11:50
Re-Think the Partnerships Model to Maximize the Value Out of Every Lead

Liberty Mutual Insurance Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:10
Joint Q&A Session: Move Beyond Personalization to a Real-Time Individual Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

VPay Kris Herrin Senior Vice President and CIO VPay

Liberty Mutual Insurance Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Connected and Seamless Customer Experience
14:00
Accelerate Transformation in the Insurance Industry with a Connected Consumer Strategy

Ameritas Brent Korte Senior Vice President, CMO Ameritas

14:20
Strategies to Create a Seamless Omnichannel Customer Experience and the Evolution of Customer Care

Interactions LLC Noah Sniderman Insurance Practice Lead Interactions LLC

14:40
The Digital Small Commercial Buyer and How to Create Their Future Experience

Insureon Jeff Kroeger EVP Strategy and Development Insureon

15:00
Joint Q&A Session: Connect to the Heart: Capture the Attention of Your Customer and Drive Insurance Growth

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Ameritas Brent Korte Senior Vice President, CMO Ameritas

Interactions LLC Noah Sniderman Insurance Practice Lead Interactions LLC

Insureon Jeff Kroeger EVP Strategy and Development Insureon

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
The Role of Connected Claims for Greater Customer Engagement
16:00
Claims’ Transformative Journey and Value Proposition Around the Customer Experience

MassMutual Don Jones Head of Claims Operations MassMutual

16:20
Game Changers in Insurance Telematics – Claims Automation and Increased Efficiency Using Telematics-Based AI

Cambridge Mobile Telematics Ryan McMahon VP Insurance Cambridge Mobile Telematics

16:40
Joint Q&A Session: Build Exceptional Digital Interactions 

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

MassMutual Don Jones Head of Claims Operations MassMutual

Cambridge Mobile Telematics Ryan McMahon VP Insurance Cambridge Mobile Telematics

17:00
Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Assurant Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Neos Insurance Matt Poll CEO & Co-Founder Neos Insurance

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Tech
Move Beyond Incremental Change
11:00
Live Polling: Does Insurance Culture Eat Innovation for Breakfast?

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10
Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

Travelers Racquel Santana VP Digital Enablement Travelers

11:30
How Can Data-Driven Insights Transform Risk Selection, Pricing, and Mitigation?

e2Value Todd Rissel CEO e2Value

11:50
Stay Ahead of Your Competition - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

QBE North America Dan Moore SVP and Head of Operations QBE North America

12:10
Joint Q&A Session: Implementation vs Adoption: How to Successfully Roll Out a New Technology Solution

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Travelers Racquel Santana VP Digital Enablement Travelers

e2Value Todd Rissel CEO e2Value

QBE North America Dan Moore SVP and Head of Operations QBE North America

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Don’t Innovate for Innovation’s Sake
14:00
Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

CSAA Insurance Group Linsay Hohmann VP Service CSAA Insurance Group

14:20
Discover How to Eliminate Human Error, Save Time and Money with AI and Automation Across the Customers’ Journey

DataRobot Neil Silbert General Manager Insurance DataRobot

14:40
Innovate Insurtech at the Speed of AutoTech – Define Disruption

Avinew Jeremy Snyder Chief Operating Officer Avinew

15:00
Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Improve the Customer Experience

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

CSAA Insurance Group Linsay Hohmann VP Service CSAA Insurance Group

DataRobot Neil Silbert General Manager Insurance DataRobot

Avinew Jeremy Snyder Chief Operating Officer Avinew

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Get to Grips with New Tech Opportunities
16:00
Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

church_mutual_insurance Scott Steele VP and CMO Church Mutual Insurance

16:20
Digital Innovation in Insurance – Should you Innovate, Integrate or Commoditize?

Liferay Sharmila Wijeyakumar Senior Executive Liferay

16:40
Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities for the Business

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

church_mutual_insurance Scott Steele VP and CMO Church Mutual Insurance

Liferay Sharmila Wijeyakumar Senior Executive Liferay

17:00
Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

QBE North America Dan Moore SVP and Head of Operations QBE North America

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

Assurant Eduardo Arthur SVP Operations Transformation and AI Assurant

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Cyber
Understand New Risks and Identify Opportunities
11:00
Live Polling: What Will Deliver Growth in the Cyber Insurance Industry?

Chaired by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

11:10
Cyber Armageddon: How to Build a More Sustainable Book to Minimize the Effects of Cyber Risk Mitigation

Chubb Joe Turek VP Cyber and Professional Liability Chubb

11:30
Understand the Threat Posed by Hackers to Produce Up to Date Coverage

berkley_re_solutions Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

11:50
The Importance of Claims Management for Cyber Insurers

crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

12:10
Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Chubb Joe Turek VP Cyber and Professional Liability Chubb

berkley_re_solutions Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Master Cyber Pricing and Coverage
14:00
Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Corvus Insurance Chris Hedenberg Director of Data Science Corvus Insurance

14:20
Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

Cowbell Cyber Jack Kudale Founder and CEO Cowbell Cyber

14:40
Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Nationwide Catherine Rudow VP Cyber Insurance Nationwide

15:00
Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Corvus Insurance Chris Hedenberg Director of Data Science Corvus Insurance

Cowbell Cyber Jack Kudale Founder and CEO Cowbell Cyber

Nationwide Catherine Rudow VP Cyber Insurance Nationwide

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Collaborate to Deliver Cyber Insurance in the Real World
16:00
Get Your Bearings Around the Present and Future Regulation to Anticipate Exposure

XLC aitlin Elissa Doroff VP Underwriting and Product Manager XL Catlin

16:20
Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

rli_corp Nathan Thomas Cyber Liability Underwriter RLI Corp

rli_corp Morgan Moore Cyber Liability Underwriter RLI Corp

16:40
Joint Q&A Session: Where Next for Cyber Insurance Strategy and Protection?

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

XLC aitlin Elissa Doroff VP Underwriting and Product Manager XL Catlin

rli_corp Nathan Thomas Cyber Liability Underwriter RLI Corp

rli_corp Morgan Moore Cyber Liability Underwriter RLI Corp

17:00
Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Hiscox USA Meghan Hannes VP Cyber Product Head Hiscox USA

rli_corp Erin Burns Walters EVP Insuretrust

Allied Word Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Corvus Insurance Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Sompo International Richard DePiero US Cyber Product Leader Sompo International

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room

Day Two


07:00
Breakfast, 5k Run, Morning Yoga and Women in Insurance Breakfast Workshop
Immersive Sessions

Join our panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Includes guided round-table discussions, engage with senior executives, obtain practical solutions and action points for immediate impact.

09:00
Welcome Remarks
Welcome Remarks
Welcome Remarks
09:10
Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: aite_group Samantha Chow Senior Life and Annuities Analyst Aite Group

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

Neos Insurance Matt Poll CEO Neos Insurance

Assurant Eduardo Arthur SVP Operations Transformation and AI Assurant

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore How Communications Technology, and Other Forms of Wireless Connectivity Can Provide Important Benefits to Consumers, and Have the Potential to Revolutionize the Mobility Ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

american_center_for_mobility James Spears President Spears Consulting Group American Center for Mobility

Avinew Jeremy Snyder Chief Operating Officer Avinew

ccc Marc Fredman SVP of Strategy CCC

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the Strategies to Expand Beyond Traditional Product and Service Offerings and Help Achieve Growth and Differentiation in the Commercial Insurance Space

Moderated by: Novarica Tom Benton VP Research and Consulting Novarica

Protective Insurance Harry Storck Director Risk Control Protective Insurance

Nationwide Basil Morris VP Office of Corporate Strategy Nationwide

Munich Re/Hartford Steam Boiler Inspection and Insurance Co Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Vymo Yamini Bhat Co-Founder Vymo

09:40
Round Table Discussions:
  • Change the Role of Insurance from Reactive to Proactive
  • Strategies to Compel Customers to Invest in Connected Home Devices
  • How AI-driven Solutions are Boosting the Connected Home Market
Round Table Discussions:
  • The New Frontier of Autonomous Vehicles
  • Offer a Compelling Ownership and Driving Experience with a Range of Connected Vehicle Services
  • Unlock the True Value of Data Exchange
Round Table Discussions:
  • Deliver Value at Scale
  • How AI, Image Analytics, IoT, Drones and Chatbots Can Improve Customer Experience from Small to Large Commercial Customers
  • Explore the Future of Commercial Distribution
10:20
Morning Break & Networking Session Hosted in Exhibition Hall
Product

Chaired by: aite_group Samantha Chow Senior Life and Annuities Analyst Aite Group

The Power of Technology on Product Innovation
11:00
Building Hippo - Change the Paradigm of Insurance to Leverage Technology and Services

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20
Go Beyond Quick Payment: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Fiserv Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

11:40
Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

Fiserv Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

12:00
Lunch and Networking
Customer

Chaired by: Nicholas Zeisler Principal Zeisler Consulting LLC

Surviving Disruption
11:00
The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

AF Group Rob Galbraith Director of Innovation AF Group

11:20
Claims Transformation with Digital, Data Analytics and AI - Lessons Learned and Building Straight Through Processing for Property Claims

QBE Dillon Remler SVP Business Transformation Office QBE

11:40
Joint Q&A: Execution Strategies for Greater Customer Engagement

Moderated by: Nicholas Zeisler Principal Zeisler Consulting LLC

AF Group Rob Galbraith Director of Innovation AF Group

QBE Dillon Remler SVP Business Transformation Office QBE

12:00
Lunch and Networking
Tech

Chaired by: Novarica Tom Benton VP Research and Consulting Novarica

The Human Side of Digital Transformation
11:00
Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Esurance Nicole Hawthorne Head of Corporate Communications Esurance

11:20
Leverage Technology to Match Candidates with Carrier Needs

Indeed Representative Indeed

11:40
Joint Q&A: Modernize Insurance to Create True Competitive Advantage

Moderated by: Novarica Tom Benton VP Research and Consulting Novarica

Esurance Nicole Hawthorne Head of Corporate Communications Esurance

Indeed Representative Indeed

12:00
Lunch and Networking
Improved Ecosystems for Future Success

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

13:30
Build Innovation That Delivers Efficiency and Boosts Customer Experience

Texas Mutual Insurance Company Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

13:50
AI Leading the Connected Revolution

Microsoft Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

14:10
Shift the Business Model to Prevention – The Path from Reactive to Proactive Carrier

American Family Ventures Drew Aldrich Managing Director American Family Ventures

14:30
Create Value for the Customer and Insurer Through Connected Technology

Neos Insurance Matt Poll CEO Neos Insurance

14:50
Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Texas Mutual Insurance Company Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Microsoft Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

American Family Ventures Drew Aldrich Managing Director American Family Ventures

Neos Insurance Matt Poll CEO Neos Insurance

15:20
Conference Wrap-up - Top 10 Takeaways

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30
Close of Conference

Day One


Keynote Plenary Sessions: From Improved Digital Capabilities to a Full Connected Ecosystem

Preceded by Morning Coffee and Networking

08:20
Insurance Nexus Welcome and Introductory Remarks

Insurance Nexus Emma Sheard General Manager Insurance Nexus

08:30
Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40
Pave the Way to True Customer-Centricity – Build the Connected Insurance Carrier

MetLife Darla Finchum SVP and Head of Auto and Home MetLife

09:00
Transform Insurance with Intelligent Automation

Automation Anywhere Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20
Stay Ahead of Your Competition and Drive True Innovation - The Break-Glass, Try-New-Things, Put-Risk-Into-The-Business-Model Kind

AmTrust Financial Services Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40
Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

MetLife Darla Finchum SVP and Head of Auto and Home MetLife

Automation Anywhere Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

AmTrust Financial Services Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00
Panel Discussion: Survive Disruption and Adapt to Customer Demands with Digital Agility – The Key for Future Readiness

Moderator: Insurance Thought Leadership Paul Winston Chief Operating Officer Insurance Thought Leadership

Ameritas Brent Korte SVP, CMO Ameritas

american_family_ventures Drew Aldrich Managing Director American Family Ventures

Travelers Racquel Santana VP Digital Enablement Travelers Insurance

10:30
Morning Coffee Break and Networking Session Hosted in Exhibition Hall
Product
Develop Products that Your Customers Truly Want
11:00
Live Polling: The New Risks to Watch

Chaired By: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10
The Future of Product and the Evolving Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Nationwide Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30
Go Where Your Customers Are (in Digital Ecosystems)

Slice Philippe Lafreniere Chief Growth Officer Slice

11:50
Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Marsh Alejandro Zarate SVP Product Development Expert Marsh

12:10
Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Nationwide Basil Morris Vice President Office of Corporate Strategy Nationwide

Slice Philippe Lafreniere Chief Growth Officer Slice

Marsh Alejandro Zarate SVP Product Development Expert Marsh

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Deep-Dive into the Future of Auto Products
14:00
How Commercial Auto Insurers Are Accessing and Using Telematics and Other Driver Safety Platforms in Areas Beyond Claims Prevention

Protective Insurance Harry Storck Director Risk Control Protective Insurance

14:20
Finally, A Path to Success for Commercial Insurance Fleets

Azuga Dale Willis VP Insurance Telematics Azuga

14:40
Customer Engagement, Improve Driving Behaviour and Enhance Profitability

discovery__vitality_group Zaheer Alli Head of New Business Development Discovery Vitality

15:00
Joint Q&A Session: Boost Customer Adoption by Defining a Clear Value Proposition: What’s in it For Them?

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Protective Insurance Harry Storck Director Risk Control Protective Insurance

Azuga Dale Willis VP Insurance Telematics Azuga

discovery__vitality_group Zaheer Alli Head of New Business Development Discovery Vitality

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Deep Dive into Home Product Innovation
16:20
The Advantages of Smart Leak Detection - Reduce Losses and Improve Your Bottom Line

Eddy Solutions Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40
Joint Q&A Session: Move Away from a One Size Fits All Mentality

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Eddy Solutions Shkya Ghanbarian Director of InsurTech Eddy Solutions

17:00
Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Pacific Life Insurance Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Customer
The Engine Growth: Superior Customer Experience
11:00
Live Polling: A Closer Look at Customer Pain Points and How to Resolve Them Efficiently

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:10
Focus on Service and Support Engagement by Leveraging Data Analytics to Deliver Insurance as a Service

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

11:30
What Makes a Good Customer Experience? The Secret of Customer Retention is Convenience

VPay Kris Herrin Senior Vice President and CIO VPay

11:50
Re-Think the Partnerships Model to Maximize the Value Out of Every Lead

Liberty Mutual Insurance Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:10
Joint Q&A Session: Move Beyond Personalization to a Real-Time Individual Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

VPay Kris Herrin Senior Vice President and CIO VPay

Liberty Mutual Insurance Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Connected and Seamless Customer Experience
14:00
Accelerate Transformation in the Insurance Industry with a Connected Consumer Strategy

Ameritas Brent Korte Senior Vice President, CMO Ameritas

14:20
Strategies to Create a Seamless Omnichannel Customer Experience and the Evolution of Customer Care

Interactions LLC Noah Sniderman Insurance Practice Lead Interactions LLC

14:40
The Digital Small Commercial Buyer and How to Create Their Future Experience

Insureon Jeff Kroeger EVP Strategy and Development Insureon

15:00
Joint Q&A Session: Connect to the Heart: Capture the Attention of Your Customer and Drive Insurance Growth

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Ameritas Brent Korte Senior Vice President, CMO Ameritas

Interactions LLC Noah Sniderman Insurance Practice Lead Interactions LLC

Insureon Jeff Kroeger EVP Strategy and Development Insureon

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
The Role of Connected Claims for Greater Customer Engagement
16:00
Claims’ Transformative Journey and Value Proposition Around the Customer Experience

MassMutual Don Jones Head of Claims Operations MassMutual

16:20
Game Changers in Insurance Telematics – Claims Automation and Increased Efficiency Using Telematics-Based AI

Cambridge Mobile Telematics Ryan McMahon VP Insurance Cambridge Mobile Telematics

16:40
Joint Q&A Session: Build Exceptional Digital Interactions 

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

MassMutual Don Jones Head of Claims Operations MassMutual

Cambridge Mobile Telematics Ryan McMahon VP Insurance Cambridge Mobile Telematics

17:00
Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Assurant Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Neos Insurance Matt Poll CEO & Co-Founder Neos Insurance

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Tech
Move Beyond Incremental Change
11:00
Live Polling: Does Insurance Culture Eat Innovation for Breakfast?

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10
Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

Travelers Racquel Santana VP Digital Enablement Travelers

11:30
How Can Data-Driven Insights Transform Risk Selection, Pricing, and Mitigation?

e2Value Todd Rissel CEO e2Value

11:50
Stay Ahead of Your Competition - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

QBE North America Dan Moore SVP and Head of Operations QBE North America

12:10
Joint Q&A Session: Implementation vs Adoption: How to Successfully Roll Out a New Technology Solution

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Travelers Racquel Santana VP Digital Enablement Travelers

e2Value Todd Rissel CEO e2Value

QBE North America Dan Moore SVP and Head of Operations QBE North America

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Don’t Innovate for Innovation’s Sake
14:00
Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

CSAA Insurance Group Linsay Hohmann VP Service CSAA Insurance Group

14:20
Discover How to Eliminate Human Error, Save Time and Money with AI and Automation Across the Customers’ Journey

DataRobot Neil Silbert General Manager Insurance DataRobot

14:40
Innovate Insurtech at the Speed of AutoTech – Define Disruption

Avinew Jeremy Snyder Chief Operating Officer Avinew

15:00
Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Improve the Customer Experience

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

CSAA Insurance Group Linsay Hohmann VP Service CSAA Insurance Group

DataRobot Neil Silbert General Manager Insurance DataRobot

Avinew Jeremy Snyder Chief Operating Officer Avinew

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Get to Grips with New Tech Opportunities
16:00
Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

church_mutual_insurance Scott Steele VP and CMO Church Mutual Insurance

16:20
Digital Innovation in Insurance – Should you Innovate, Integrate or Commoditize?

Liferay Sharmila Wijeyakumar Senior Executive Liferay

16:40
Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities for the Business

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

church_mutual_insurance Scott Steele VP and CMO Church Mutual Insurance

Liferay Sharmila Wijeyakumar Senior Executive Liferay

17:00
Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

QBE North America Dan Moore SVP and Head of Operations QBE North America

American Modern Insurance Group Liz McSorley VP Customer Experience American Modern Insurance Group

Assurant Eduardo Arthur SVP Operations Transformation and AI Assurant

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room
Cyber
Understand New Risks and Identify Opportunities
11:00
Live Polling: What Will Deliver Growth in the Cyber Insurance Industry?

Chaired by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

11:10
Cyber Armageddon: How to Build a More Sustainable Book to Minimize the Effects of Cyber Risk Mitigation

Chubb Joe Turek VP Cyber and Professional Liability Chubb

11:30
Understand the Threat Posed by Hackers to Produce Up to Date Coverage

berkley_re_solutions Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

11:50
The Importance of Claims Management for Cyber Insurers

crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

12:10
Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Chubb Joe Turek VP Cyber and Professional Liability Chubb

berkley_re_solutions Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30
Networking Lunch Hosted in the Exhibition Hall
Exhibition Tours to Depart from Registration Desk
Master Cyber Pricing and Coverage
14:00
Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Corvus Insurance Chris Hedenberg Director of Data Science Corvus Insurance

14:20
Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

Cowbell Cyber Jack Kudale Founder and CEO Cowbell Cyber

14:40
Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Nationwide Catherine Rudow VP Cyber Insurance Nationwide

15:00
Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Corvus Insurance Chris Hedenberg Director of Data Science Corvus Insurance

Cowbell Cyber Jack Kudale Founder and CEO Cowbell Cyber

Nationwide Catherine Rudow VP Cyber Insurance Nationwide

15:20
Afternoon Networking and Coffee Break Hosted in Exhibition Room
Collaborate to Deliver Cyber Insurance in the Real World
16:00
Get Your Bearings Around the Present and Future Regulation to Anticipate Exposure

XLC aitlin Elissa Doroff VP Underwriting and Product Manager XL Catlin

16:20
Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

rli_corp Nathan Thomas Cyber Liability Underwriter RLI Corp

rli_corp Morgan Moore Cyber Liability Underwriter RLI Corp

16:40
Joint Q&A Session: Where Next for Cyber Insurance Strategy and Protection?

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

XLC aitlin Elissa Doroff VP Underwriting and Product Manager XL Catlin

rli_corp Nathan Thomas Cyber Liability Underwriter RLI Corp

rli_corp Morgan Moore Cyber Liability Underwriter RLI Corp

17:00
Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: crum_and_forster Nick Economidis VP Professional Liability Crum and Forster

Hiscox USA Meghan Hannes VP Cyber Product Head Hiscox USA

rli_corp Erin Burns Walters EVP Insuretrust

Allied Word Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Corvus Insurance Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Sompo International Richard DePiero US Cyber Product Leader Sompo International

17:30
Close of Conference and Networking Drinks Hosted in Exhibition Room

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Day Two


07:00
Breakfast, 5k Run, Morning Yoga and Women in Insurance Breakfast Workshop
Immersive Sessions

Join our panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Includes guided round-table discussions, engage with senior executives, obtain practical solutions and action points for immediate impact.

09:00
Welcome Remarks
Welcome Remarks
Welcome Remarks
09:10
Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: aite_group Samantha Chow Senior Life and Annuities Analyst Aite Group

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

Neos Insurance Matt Poll CEO Neos Insurance

Assurant Eduardo Arthur SVP Operations Transformation and AI Assurant

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore How Communications Technology, and Other Forms of Wireless Connectivity Can Provide Important Benefits to Consumers, and Have the Potential to Revolutionize the Mobility Ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

american_center_for_mobility James Spears President Spears Consulting Group American Center for Mobility

Avinew Jeremy Snyder Chief Operating Officer Avinew

ccc Marc Fredman SVP of Strategy CCC

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the Strategies to Expand Beyond Traditional Product and Service Offerings and Help Achieve Growth and Differentiation in the Commercial Insurance Space

Moderated by: Novarica Tom Benton VP Research and Consulting Novarica

Protective Insurance Harry Storck Director Risk Control Protective Insurance

Nationwide Basil Morris VP Office of Corporate Strategy Nationwide

Munich Re/Hartford Steam Boiler Inspection and Insurance Co Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Vymo Yamini Bhat Co-Founder Vymo

09:40
Round Table Discussions:
  • Change the Role of Insurance from Reactive to Proactive
  • Strategies to Compel Customers to Invest in Connected Home Devices
  • How AI-driven Solutions are Boosting the Connected Home Market
Round Table Discussions:
  • The New Frontier of Autonomous Vehicles
  • Offer a Compelling Ownership and Driving Experience with a Range of Connected Vehicle Services
  • Unlock the True Value of Data Exchange
Round Table Discussions:
  • Deliver Value at Scale
  • How AI, Image Analytics, IoT, Drones and Chatbots Can Improve Customer Experience from Small to Large Commercial Customers
  • Explore the Future of Commercial Distribution
10:20
Morning Break & Networking Session Hosted in Exhibition Hall
Product

Chaired by: aite_group Samantha Chow Senior Life and Annuities Analyst Aite Group

The Power of Technology on Product Innovation
11:00
Building Hippo - Change the Paradigm of Insurance to Leverage Technology and Services

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20
Go Beyond Quick Payment: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Fiserv Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

11:40
Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Aite Group Samantha Chow Senior Life and Annuities Analyst Aite Group

Hippo Insurance Aviad Pinkovezky Chief Product Officer Hippo Insurance

Fiserv Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

12:00
Lunch and Networking
Customer

Chaired by: Nicholas Zeisler Principal Zeisler Consulting LLC

Surviving Disruption
11:00
The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

AF Group Rob Galbraith Director of Innovation AF Group

11:20
Claims Transformation with Digital, Data Analytics and AI - Lessons Learned and Building Straight Through Processing for Property Claims

QBE Dillon Remler SVP Business Transformation Office QBE

11:40
Joint Q&A: Execution Strategies for Greater Customer Engagement

Moderated by: Nicholas Zeisler Principal Zeisler Consulting LLC

AF Group Rob Galbraith Director of Innovation AF Group

QBE Dillon Remler SVP Business Transformation Office QBE

12:00
Lunch and Networking
Tech

Chaired by: Novarica Tom Benton VP Research and Consulting Novarica

The Human Side of Digital Transformation
11:00
Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Esurance Nicole Hawthorne Head of Corporate Communications Esurance

11:20
Leverage Technology to Match Candidates with Carrier Needs

Indeed Representative Indeed

11:40
Joint Q&A: Modernize Insurance to Create True Competitive Advantage

Moderated by: Novarica Tom Benton VP Research and Consulting Novarica

Esurance Nicole Hawthorne Head of Corporate Communications Esurance

Indeed Representative Indeed

12:00
Lunch and Networking
Improved Ecosystems for Future Success

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

13:30
Build Innovation That Delivers Efficiency and Boosts Customer Experience

Texas Mutual Insurance Company Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

13:50
AI Leading the Connected Revolution

Microsoft Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

14:10
Shift the Business Model to Prevention – The Path from Reactive to Proactive Carrier

American Family Ventures Drew Aldrich Managing Director American Family Ventures

14:30
Create Value for the Customer and Insurer Through Connected Technology

Neos Insurance Matt Poll CEO Neos Insurance

14:50
Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Texas Mutual Insurance Company Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Microsoft Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

American Family Ventures Drew Aldrich Managing Director American Family Ventures

Neos Insurance Matt Poll CEO Neos Insurance

15:20
Conference Wrap-up - Top 10 Takeaways

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30
Close of Conference

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