Conference Agenda // Connected Insurance USA // November 20

Day One

08:20

Insurance Nexus Welcome and Introductory Remarks

Emma Sheard General Manager Insurance Nexus

08:30

Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40

Pave the Way to True Customer-Centricity – Build the Connected Insurance Carrier

Darla Finchum SVP and Head of Auto and Home MetLife

09:00

Transform Insurance with Intelligent Automation

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20

Stay Ahead of Your Competition and Drive True Innovation - The Break-Glass, Try-New-Things, Put-Risk-Into-The-Business-Model Kind

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40

Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

Darla Finchum SVP and Head of Auto and Home MetLife

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00

Panel Discussion: Survive Disruption and Adapt to Customer Demands with Digital Agility – The Key for Future Readiness

Moderator: Paul Winston Chief Operating Officer Insurance Thought Leadership

Brent Korte SVP, CMO Ameritas

Drew Aldrich Managing Director American Family Ventures

Racquel Santana VP Digital Enablement Travelers Insurance

10:30

Morning Coffee Break and Networking Session Hosted in Exhibition Hall

11:00

Live Polling: The New Risks to Watch

Chaired By: Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10

The Future of Product and the Evolving Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30

Go Where Your Customers Are (in Digital Ecosystems)

Philippe Lafreniere Chief Growth Officer Slice

11:50

Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Alejandro Zarate SVP Product Development Expert Marsh

12:10

Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Samantha Chow Senior Life and Annuities Analyst Aite Group

Basil Morris Vice President Office of Corporate Strategy Nationwide

Philippe Lafreniere Chief Growth Officer Slice

Alejandro Zarate SVP Product Development Expert Marsh

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

How Commercial Auto Insurers Are Accessing and Using Telematics and Other Driver Safety Platforms in Areas Beyond Claims Prevention

Harry Storck Director Risk Control Protective Insurance

14:20

Finally, A Path to Success for Commercial Insurance Fleets

Dale Willis VP Insurance Telematics Azuga

14:40

Customer Engagement, Improve Driving Behaviour and Enhance Profitability

Zaheer Alli Head of New Business Development Discovery Vitality

15:00

Joint Q&A Session: Boost Customer Adoption by Defining a Clear Value Proposition: What’s in it For Them?

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Harry Storck Director Risk Control Protective Insurance

Dale Willis VP Insurance Telematics Azuga

Zaheer Alli Head of New Business Development Discovery Vitality

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:20

The Advantages of Smart Leak Detection - Reduce Losses and Improve Your Bottom Line

Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40

Joint Q&A Session: Move Away from a One Size Fits All Mentality

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Shkya Ghanbarian Director of InsurTech Eddy Solutions

17:00

Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: A Closer Look at Customer Pain Points and How to Resolve Them Efficiently

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:10

Focus on Service and Support Engagement by Leveraging Data Analytics to Deliver Insurance as a Service

Liz McSorley VP Customer Experience American Modern Insurance Group

11:30

What Makes a Good Customer Experience? The Secret of Customer Retention is Convenience

Kris Herrin Senior Vice President and CIO VPay

11:50

Re-Think the Partnerships Model to Maximize the Value Out of Every Lead

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:10

Joint Q&A Session: Move Beyond Personalization to a Real-Time Individual Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Liz McSorley VP Customer Experience American Modern Insurance Group

Kris Herrin Senior Vice President and CIO VPay

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Accelerate Transformation in the Insurance Industry with a Connected Consumer Strategy

Brent Korte Senior Vice President, CMO Ameritas

14:20

Strategies to Create a Seamless Omnichannel Customer Experience and the Evolution of Customer Care

Noah Sniderman Insurance Practice Lead Interactions LLC

14:40

The Digital Small Commercial Buyer and How to Create Their Future Experience

Jeff Kroeger EVP Strategy and Development Insureon

15:00

Joint Q&A Session: Connect to the Heart: Capture the Attention of Your Customer and Drive Insurance Growth

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Brent Korte Senior Vice President, CMO Ameritas

Noah Sniderman Insurance Practice Lead Interactions LLC

Jeff Kroeger EVP Strategy and Development Insureon

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Claims’ Transformative Journey and Value Proposition Around the Customer Experience

Don Jones Head of Claims Operations MassMutual

16:20

Game Changers in Insurance Telematics – Claims Automation and Increased Efficiency Using Telematics-Based AI

Ryan McMahon VP Insurance Cambridge Mobile Telematics

16:40

Joint Q&A Session: Build Exceptional Digital Interactions

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Don Jones Head of Claims Operations MassMutual

Ryan McMahon VP Insurance Cambridge Mobile Telematics

17:00

Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Matt Poll CEO & Co-Founder Neos Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Does Insurance Culture Eat Innovation for Breakfast?

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10

Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

Racquel Santana VP Digital Enablement Travelers

11:30

How Can Data-Driven Insights Transform Risk Selection, Pricing, and Mitigation?

Todd Rissel CEO e2Value

11:50

Stay Ahead of Your Competition - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

Dan Moore SVP and Head of Operations QBE North America

12:10

Joint Q&A Session: Implementation vs Adoption: How to Successfully Roll Out a New Technology Solution

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Racquel Santana VP Digital Enablement Travelers

Todd Rissel CEO e2Value

Dan Moore SVP and Head of Operations QBE North America

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

Linsay Hohmann VP Service CSAA Insurance Group

14:20

Discover How to Eliminate Human Error, Save Time and Money with AI and Automation Across the Customers’ Journey

Neil Silbert General Manager Insurance DataRobot

14:40

Innovate Insurtech at the Speed of AutoTech – Define Disruption

Jeremy Snyder Chief Operating Officer Avinew

15:00

Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Improve the Customer Experience

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Linsay Hohmann VP Service CSAA Insurance Group

Neil Silbert General Manager Insurance DataRobot

Jeremy Snyder Chief Operating Officer Avinew

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

Scott Steele VP and CMO Church Mutual Insurance

16:20

Digital Innovation in Insurance – Should you Innovate, Integrate or Commoditize?

Sharmila Wijeyakumar Senior Executive Liferay

16:40

Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities for the Business

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Scott Steele VP and CMO Church Mutual Insurance

Sharmila Wijeyakumar Senior Executive Liferay

17:00

Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Dan Moore SVP and Head of Operations QBE North America

Liz McSorley VP Customer Experience American Modern Insurance Group

Eduardo Arthur SVP Operations Transformation and AI Assurant

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: What Will Deliver Growth in the Cyber Insurance Industry?

Chaired by: Nick Economidis VP Professional Liability Crum and Forster

11:10

Cyber Armageddon: How to Build a More Sustainable Book to Minimize the Effects of Cyber Risk Mitigation

Joe Turek VP Cyber and Professional Liability Chubb

11:30

Understand the Threat Posed by Hackers to Produce Up to Date Coverage

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

11:50

The Importance of Claims Management for Cyber Insurers

Nick Economidis VP Professional Liability Crum and Forster

12:10

Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Joe Turek VP Cyber and Professional Liability Chubb

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Chris Hedenberg Director of Data Science Corvus Insurance

14:20

Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

Jack Kudale Founder and CEO Cowbell Cyber

14:40

Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Catherine Rudow VP Cyber Insurance Nationwide

15:00

Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Chris Hedenberg Director of Data Science Corvus Insurance

Jack Kudale Founder and CEO Cowbell Cyber

Catherine Rudow VP Cyber Insurance Nationwide

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Get Your Bearings Around the Present and Future Regulation to Anticipate Exposure

Elissa Doroff VP Underwriting and Product Manager XL Catlin

16:20

Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

16:40

Joint Q&A Session: Where Next for Cyber Insurance Strategy and Protection?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Elissa Doroff VP Underwriting and Product Manager XL Catlin

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

17:00

Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Meghan Hannes VP Cyber Product Head Hiscox USA

Erin Burns Walters EVP Insuretrust

Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Richard DePiero US Cyber Product Leader Sompo International

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

Day Two

07:00

Breakfast, 5k Run, Morning Yoga and Women in Insurance Breakfast Workshop

09:00

Welcome Remarks

09:10

Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Matt Poll CEO Neos Insurance

Eduardo Arthur SVP Operations Transformation and AI Assurant

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore How Communications Technology, and Other Forms of Wireless Connectivity Can Provide Important Benefits to Consumers, and Have the Potential to Revolutionize the Mobility Ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

James Spears President Spears Consulting Group American Center for Mobility

Jeremy Snyder Chief Operating Officer Avinew

Marc Fredman SVP of Strategy CCC

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the Strategies to Expand Beyond Traditional Product and Service Offerings and Help Achieve Growth and Differentiation in the Commercial Insurance Space

Moderated by: Tom Benton VP Research and Consulting Novarica

Harry Storck Director Risk Control Protective Insurance

Basil Morris VP Office of Corporate Strategy Nationwide

Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Yamini Bhat Co-Founder Vymo

09:40

Round Table Discussions:

Change the Role of Insurance from Reactive to Proactive
Strategies to Compel Customers to Invest in Connected Home Devices
How AI-driven Solutions are Boosting the Connected Home Market

Round Table Discussions:

The New Frontier of Autonomous Vehicles
Offer a Compelling Ownership and Driving Experience with a Range of Connected Vehicle Services
Unlock the True Value of Data Exchange

Round Table Discussions:

Deliver Value at Scale
How AI, Image Analytics, IoT, Drones and Chatbots Can Improve Customer Experience from Small to Large Commercial Customers
Explore the Future of Commercial Distribution

10:20

Morning Break & Networking Session Hosted in Exhibition Hall

Product

Customer

Tech

11:00

Building Hippo - Change the Paradigm of Insurance to Leverage Technology and Services

Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20

Go Beyond Quick Payment: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

11:40

Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

12:00

Lunch and Networking

11:00

The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

Rob Galbraith Director of Innovation AF Group

11:20

Claims Transformation with Digital, Data Analytics and AI - Lessons Learned and Building Straight Through Processing for Property Claims

Dillon Remler SVP Business Transformation Office QBE

11:40

Joint Q&A: Execution Strategies for Greater Customer Engagement

Moderated by: Nicholas Zeisler Principal Zeisler Consulting LLC

Rob Galbraith Director of Innovation AF Group

Dillon Remler SVP Business Transformation Office QBE

12:00

Lunch and Networking

11:00

Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Nicole Hawthorne Head of Corporate Communications Esurance

11:20

Leverage Technology to Match Candidates with Carrier Needs

Representative Indeed

11:40

Joint Q&A: Modernize Insurance to Create True Competitive Advantage

Moderated by: Tom Benton VP Research and Consulting Novarica

Nicole Hawthorne Head of Corporate Communications Esurance

Representative Indeed

12:00

Lunch and Networking

13:30

Build Innovation That Delivers Efficiency and Boosts Customer Experience

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

13:50

AI Leading the Connected Revolution

Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

14:10

Shift the Business Model to Prevention – The Path from Reactive to Proactive Carrier

Drew Aldrich Managing Director American Family Ventures

14:30

Create Value for the Customer and Insurer Through Connected Technology

Matt Poll CEO Neos Insurance

14:50

Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

Drew Aldrich Managing Director American Family Ventures

Matt Poll CEO Neos Insurance

15:20

Conference Wrap-up - Top 10 Takeaways

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30

Close of Conference

Day One

08:20

Insurance Nexus Welcome and Introductory Remarks

Emma Sheard General Manager Insurance Nexus

08:30

Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40

Pave the Way to True Customer-Centricity – Build the Connected Insurance Carrier

Darla Finchum SVP and Head of Auto and Home MetLife

09:00

Transform Insurance with Intelligent Automation

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20

Stay Ahead of Your Competition and Drive True Innovation - The Break-Glass, Try-New-Things, Put-Risk-Into-The-Business-Model Kind

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40

Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

Darla Finchum SVP and Head of Auto and Home MetLife

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00

Panel Discussion: Survive Disruption and Adapt to Customer Demands with Digital Agility – The Key for Future Readiness

Moderator: Paul Winston Chief Operating Officer Insurance Thought Leadership

Brent Korte SVP, CMO Ameritas

Drew Aldrich Managing Director American Family Ventures

Racquel Santana VP Digital Enablement Travelers Insurance

10:30

Morning Coffee Break and Networking Session Hosted in Exhibition Hall

11:00

Live Polling: The New Risks to Watch

Chaired By: Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10

The Future of Product and the Evolving Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30

Go Where Your Customers Are (in Digital Ecosystems)

Philippe Lafreniere Chief Growth Officer Slice

11:50

Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Alejandro Zarate SVP Product Development Expert Marsh

12:10

Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Samantha Chow Senior Life and Annuities Analyst Aite Group

Basil Morris Vice President Office of Corporate Strategy Nationwide

Philippe Lafreniere Chief Growth Officer Slice

Alejandro Zarate SVP Product Development Expert Marsh

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

How Commercial Auto Insurers Are Accessing and Using Telematics and Other Driver Safety Platforms in Areas Beyond Claims Prevention

Harry Storck Director Risk Control Protective Insurance

14:20

Finally, A Path to Success for Commercial Insurance Fleets

Dale Willis VP Insurance Telematics Azuga

14:40

Customer Engagement, Improve Driving Behaviour and Enhance Profitability

Zaheer Alli Head of New Business Development Discovery Vitality

15:00

Joint Q&A Session: Boost Customer Adoption by Defining a Clear Value Proposition: What’s in it For Them?

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Harry Storck Director Risk Control Protective Insurance

Dale Willis VP Insurance Telematics Azuga

Zaheer Alli Head of New Business Development Discovery Vitality

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:20

The Advantages of Smart Leak Detection - Reduce Losses and Improve Your Bottom Line

Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40

Joint Q&A Session: Move Away from a One Size Fits All Mentality

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Shkya Ghanbarian Director of InsurTech Eddy Solutions

17:00

Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: A Closer Look at Customer Pain Points and How to Resolve Them Efficiently

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:10

Focus on Service and Support Engagement by Leveraging Data Analytics to Deliver Insurance as a Service

Liz McSorley VP Customer Experience American Modern Insurance Group

11:30

What Makes a Good Customer Experience? The Secret of Customer Retention is Convenience

Kris Herrin Senior Vice President and CIO VPay

11:50

Re-Think the Partnerships Model to Maximize the Value Out of Every Lead

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:10

Joint Q&A Session: Move Beyond Personalization to a Real-Time Individual Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Liz McSorley VP Customer Experience American Modern Insurance Group

Kris Herrin Senior Vice President and CIO VPay

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Accelerate Transformation in the Insurance Industry with a Connected Consumer Strategy

Brent Korte Senior Vice President, CMO Ameritas

14:20

Strategies to Create a Seamless Omnichannel Customer Experience and the Evolution of Customer Care

Noah Sniderman Insurance Practice Lead Interactions LLC

14:40

The Digital Small Commercial Buyer and How to Create Their Future Experience

Jeff Kroeger EVP Strategy and Development Insureon

15:00

Joint Q&A Session: Connect to the Heart: Capture the Attention of Your Customer and Drive Insurance Growth

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Brent Korte Senior Vice President, CMO Ameritas

Noah Sniderman Insurance Practice Lead Interactions LLC

Jeff Kroeger EVP Strategy and Development Insureon

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Claims’ Transformative Journey and Value Proposition Around the Customer Experience

Don Jones Head of Claims Operations MassMutual

16:20

Game Changers in Insurance Telematics – Claims Automation and Increased Efficiency Using Telematics-Based AI

Ryan McMahon VP Insurance Cambridge Mobile Telematics

16:40

Joint Q&A Session: Build Exceptional Digital Interactions

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Don Jones Head of Claims Operations MassMutual

Ryan McMahon VP Insurance Cambridge Mobile Telematics

17:00

Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Matt Poll CEO & Co-Founder Neos Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Does Insurance Culture Eat Innovation for Breakfast?

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10

Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

Racquel Santana VP Digital Enablement Travelers

11:30

How Can Data-Driven Insights Transform Risk Selection, Pricing, and Mitigation?

Todd Rissel CEO e2Value

11:50

Stay Ahead of Your Competition - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

Dan Moore SVP and Head of Operations QBE North America

12:10

Joint Q&A Session: Implementation vs Adoption: How to Successfully Roll Out a New Technology Solution

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Racquel Santana VP Digital Enablement Travelers

Todd Rissel CEO e2Value

Dan Moore SVP and Head of Operations QBE North America

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

Linsay Hohmann VP Service CSAA Insurance Group

14:20

Discover How to Eliminate Human Error, Save Time and Money with AI and Automation Across the Customers’ Journey

Neil Silbert General Manager Insurance DataRobot

14:40

Innovate Insurtech at the Speed of AutoTech – Define Disruption

Jeremy Snyder Chief Operating Officer Avinew

15:00

Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Improve the Customer Experience

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Linsay Hohmann VP Service CSAA Insurance Group

Neil Silbert General Manager Insurance DataRobot

Jeremy Snyder Chief Operating Officer Avinew

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

Scott Steele VP and CMO Church Mutual Insurance

16:20

Digital Innovation in Insurance – Should you Innovate, Integrate or Commoditize?

Sharmila Wijeyakumar Senior Executive Liferay

16:40

Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities for the Business

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Scott Steele VP and CMO Church Mutual Insurance

Sharmila Wijeyakumar Senior Executive Liferay

17:00

Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Dan Moore SVP and Head of Operations QBE North America

Liz McSorley VP Customer Experience American Modern Insurance Group

Eduardo Arthur SVP Operations Transformation and AI Assurant

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: What Will Deliver Growth in the Cyber Insurance Industry?

Chaired by: Nick Economidis VP Professional Liability Crum and Forster

11:10

Cyber Armageddon: How to Build a More Sustainable Book to Minimize the Effects of Cyber Risk Mitigation

Joe Turek VP Cyber and Professional Liability Chubb

11:30

Understand the Threat Posed by Hackers to Produce Up to Date Coverage

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

11:50

The Importance of Claims Management for Cyber Insurers

Nick Economidis VP Professional Liability Crum and Forster

12:10

Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Joe Turek VP Cyber and Professional Liability Chubb

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30

Networking Lunch Hosted in the Exhibition Hall

Exhibition Tours to Depart from Registration Desk

14:00

Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Chris Hedenberg Director of Data Science Corvus Insurance

14:20

Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

Jack Kudale Founder and CEO Cowbell Cyber

14:40

Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Catherine Rudow VP Cyber Insurance Nationwide

15:00

Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Chris Hedenberg Director of Data Science Corvus Insurance

Jack Kudale Founder and CEO Cowbell Cyber

Catherine Rudow VP Cyber Insurance Nationwide

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

16:00

Get Your Bearings Around the Present and Future Regulation to Anticipate Exposure

Elissa Doroff VP Underwriting and Product Manager XL Catlin

16:20

Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

16:40

Joint Q&A Session: Where Next for Cyber Insurance Strategy and Protection?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Elissa Doroff VP Underwriting and Product Manager XL Catlin

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

17:00

Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Meghan Hannes VP Cyber Product Head Hiscox USA

Erin Burns Walters EVP Insuretrust

Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Richard DePiero US Cyber Product Leader Sompo International

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

FINAL DISCOUNT EXPIRES THIS FRIDAY

Don’t miss out and secure your place here

Day Two

07:00

Breakfast, 5k Run, Morning Yoga and Women in Insurance Breakfast Workshop

09:00

Welcome Remarks

09:10

Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Matt Poll CEO Neos Insurance

Eduardo Arthur SVP Operations Transformation and AI Assurant

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore How Communications Technology, and Other Forms of Wireless Connectivity Can Provide Important Benefits to Consumers, and Have the Potential to Revolutionize the Mobility Ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

James Spears President Spears Consulting Group American Center for Mobility

Jeremy Snyder Chief Operating Officer Avinew

Marc Fredman SVP of Strategy CCC

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the Strategies to Expand Beyond Traditional Product and Service Offerings and Help Achieve Growth and Differentiation in the Commercial Insurance Space

Moderated by: Tom Benton VP Research and Consulting Novarica

Harry Storck Director Risk Control Protective Insurance

Basil Morris VP Office of Corporate Strategy Nationwide

Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Yamini Bhat Co-Founder Vymo

09:40

Round Table Discussions:

Change the Role of Insurance from Reactive to Proactive
Strategies to Compel Customers to Invest in Connected Home Devices
How AI-driven Solutions are Boosting the Connected Home Market

Round Table Discussions:

The New Frontier of Autonomous Vehicles
Offer a Compelling Ownership and Driving Experience with a Range of Connected Vehicle Services
Unlock the True Value of Data Exchange

Round Table Discussions:

Deliver Value at Scale
How AI, Image Analytics, IoT, Drones and Chatbots Can Improve Customer Experience from Small to Large Commercial Customers
Explore the Future of Commercial Distribution

10:20

Morning Break & Networking Session Hosted in Exhibition Hall

Product

Customer

Tech

11:00

Building Hippo - Change the Paradigm of Insurance to Leverage Technology and Services

Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20

Go Beyond Quick Payment: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

11:40

Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Tammi Shapiro VP Product Strategy, Electronic Payments Fiserv

12:00

Lunch and Networking

11:00

The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

Rob Galbraith Director of Innovation AF Group

11:20

Claims Transformation with Digital, Data Analytics and AI - Lessons Learned and Building Straight Through Processing for Property Claims

Dillon Remler SVP Business Transformation Office QBE

11:40

Joint Q&A: Execution Strategies for Greater Customer Engagement

Moderated by: Nicholas Zeisler Principal Zeisler Consulting LLC

Rob Galbraith Director of Innovation AF Group

Dillon Remler SVP Business Transformation Office QBE

12:00

Lunch and Networking

11:00

Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Nicole Hawthorne Head of Corporate Communications Esurance

11:20

Leverage Technology to Match Candidates with Carrier Needs

Representative Indeed

11:40

Joint Q&A: Modernize Insurance to Create True Competitive Advantage

Moderated by: Tom Benton VP Research and Consulting Novarica

Nicole Hawthorne Head of Corporate Communications Esurance

Representative Indeed

12:00

Lunch and Networking

13:30

Build Innovation That Delivers Efficiency and Boosts Customer Experience

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

13:50

AI Leading the Connected Revolution

Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

14:10

Shift the Business Model to Prevention – The Path from Reactive to Proactive Carrier

Drew Aldrich Managing Director American Family Ventures

14:30

Create Value for the Customer and Insurer Through Connected Technology

Matt Poll CEO Neos Insurance

14:50

Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Jonathan Silverman Director – Insurance Industry Solutions, WW Financial Services Microsoft

Drew Aldrich Managing Director American Family Ventures

Matt Poll CEO Neos Insurance

15:20

Conference Wrap-up - Top 10 Takeaways

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

15:30

Close of Conference

5^th Annual Connected Insurance USA A REUTERS EVENT November 20 – 21, 2019|Radisson Blu Aqua Hotel|Chicago, USA

Build the Agility to Exceed Customer Demands and Survive Future Disruption

Day One

Day Two

Day One

FINAL DISCOUNT EXPIRES THIS FRIDAY

Day Two

FINAL DISCOUNT EXPIRES THIS FRIDAY

Sponsors & Partners

Connected Insurance USA November 20 – 21, 2019

Community

Support