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Build the Agility to Exceed Customer Demands and Survive Future Disruption: 2019 Agenda

Day Zero

16:00

C-Suite Boardroom Workshop – Invitation Only
Successfully Placing Strategic Bets given Rapid Technological Disruption: Navigate your way through a sea of disruptive technology in an era of tightening budgets.

A renewed focus on expense ratios and carrier profitability appears to be at odds with a mandate to evolve legacy platforms to leverage innovative and disruptive technologies.

Products commoditization, increased competition and new entrants to the market are creating additional pressure to legacy carriers.

There’s no time to lose in addressing these challenges.

This interactive workshop will provide C-suite executives with the exclusive opportunity to network with their peers and develop a roadmap and options to help chart their way through the uncertainty.

Johann D'Costa Chief Operating Officer CNA National

18:00-20:00

Pre-event Registration

Day One

07:30

Registration
Morning Coffee and Networking

08:20

Insurance Nexus Welcome and Introductory Remarks

Emma Sheard General Manager Insurance Nexus

08:30

Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40

Pave the Way to True Customer-Centricity and Build the Connected Insurance Carrier

Customer centricity is about much more than the bottom line – Determine the areas of improvement throughout the customer experience that will have the biggest impact on business results
Explore the innovative strategies that will drive speed, transparency and ease of use across the customer experience to delight customers and cement a brand reputation for excellence
Cement a customer-centric culture through empathy expanding the commitment to excellence to all partners and stakeholders

Darla Finchum SVP and Head of Auto and Home MetLife

09:00

Become a Cutting Edge Carrier: Transform Operations with Intelligent Automation

Uncover the areas where Robotic Process Automation (RPA) will have the biggest impact on operational efficiency and customer experience
Discover how to overcome the main implementation challenges by listening to lessons learned from leading insurance carriers
Drive employee’s adoption by understanding the fears and pain points of your workforce

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20

Live and Breathe Innovation to Stay Ahead of Your Competition

Answer the call to make insurance relevant to the digital generation: what do millennials want from us?
Finally overcome legacy systems and truly break down siloes to make innovation second nature
The show must go on: How to minimize disruption to customers throughout your transformation

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40

Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

Darla Finchum SVP and Head of Auto and Home MetLife

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00

Panel Discussion: The Key for Future Readiness: Survive Disruption and Adapt to Customer Demands with Digital Agility

AI, Machine Learning, IoT, Blockchain, every day a new technology promise to disrupt insurance and with limited budgets and legacy systems, how can carriers build the speed and flexibility to quickly adapt and leverage new technologies?
How to drive a holistic business transformation that meets the goals of core business areas?
With limited IT resources, what is the best strategy to keep up with the pace of change?

Moderator: Paul Winston Chief Operating Officer Insurance Thought Leadership

Brent Korte SVP, CMO Ameritas

Drew Aldrich Managing Director American Family Ventures

Racquel Santana VP Digital Enablement Travelers Insurance

Scott Harris CEO SocialSurvey

10:30

Morning Coffee Break and Networking Session Hosted in Exhibition Hall

10:35

Exhibition Tour – Customer Communication Solutions (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

10:40

Audatex Live Demo at the Innovation Stage

11:00

Live Polling: What Are the New Risks to Watch?

Chaired By: Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10

Evolve Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Move away from the traditional low engagement policy by leveraging digital technology, IoT and advanced analytics to know your customers better
Discover how to simplify quoting and onboarding processes to address a broader set of customers’ needs
Drive speed and transparency to free up agents and brokers to spend more time on moments of truth that generates long-term relationships

Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30

Go Where Your Customers Are (in Digital Ecosystems)

Do you deliver the modern basic needs of insurance customers: good policies, fair prices, transparent and hassle-free claims, at their fingertips instantly?
Customer loyalty and revenue growth still isn’t guaranteed – how to move to an ecosystem of services and make customer-centric innovation a top priority
Track the digital experience that customers expect based on other industry’s experiences, and how to incorporate these expectations into your user experience

Philippe Lafreniere Chief Growth Officer Slice

11:50

Switch the Mindset for Insurance: Drive Personalization in Insurance

Separate the overhyped tech trends to the data sources and analytics that will enable meaningful personalization
Identify the biggest opportunities for personalization to improve customer engagement and real-time risk mitigation
Combine individual risk profiles and product preferences real-time for true personalization

Alejandro Zarate SVP Product Development Expert Marsh

12:10

Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Samantha Chow Senior Life and Annuities Analyst Aite Group

Basil Morris Vice President Office of Corporate Strategy Nationwide

Philippe Lafreniere Chief Growth Officer Slice

Alejandro Zarate SVP Product Development Expert Marsh

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

The Future of Fleet: How Commercial Auto Insurers Utilize Telematics and Driver Safety Platforms

A look at telematics and IoT adoption and how historical use cases prove ROI
Analyze commercial auto insurance profitability issues and going beyond the ELD (electronic logging devices) mandate
Explore the outlook for telematics in the industry and what the impact will be on insurance carriers

Harry Storck Director Risk Control Protective Insurance

14:20

Finally, A Path to Success for Commercial Insurance Fleets

How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Cletus Nunes Commercial Insurance Director Azuga

14:40

Build Customer Engagement, Improve Driving Behaviour and Enhance Profitability with Innovative Telematics Strategies

Explore the limited commercial success of telematics programs so far and what we can learn for the future
How a ‘shared-value’ model incentivized behaviour change and fostered a meaningful relationship with customers
Drive engagement and actuarial experience improvement by implementing telematics in a non-traditional manner

Zaheer Alli Head of New Business Development Discovery Vitality

15:00

Joint Q&A Session: Boost Customer Adoption and Define a Clear Value Proposition: What’s in It for Them?

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Harry Storck Director Risk Control Protective Insurance

Cletus Nunes Commercial Insurance Director Azuga

Zaheer Alli Head of New Business Development Discovery Vitality

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Fireside Chat: Fine Tune the Relationship between IT and Business for Success

Translate business needs into IT speak
Create the right virtual team with the right partners to ensure best business outcome outside of IT
Transform the way business and IT works together today

Samantha Chow Senior Life and Annuities Analyst Aite Group

Helen Johnson Former Global Head of IT Delivery Partnerships AIG

16:30

Reduce Losses in Real-Time to Boost Your Bottom Line and Win Over Customers for Life

What is the value for insurance carriers to move towards proactive risk reduction?
Where are the opportunities to build a connected home ecosystem?
How carriers can take advantage of real time data to improve profitability and customer experience

Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40

Joint Q&A Session and Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Shkya Ghanbarian Director of InsurTech Eddy Solutions

Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

Helen Johnson Former Global Head of IT Delivery Partnerships AIG

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Human v Machine – How Do You Strike the Right Balance Between Robots and Human Emotion?

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:20

Leverage Data and Analytics to Improve the Customer’s Direct Sales Experience

The shortest path to sale: Generate growth and efficiencies throughout distribution
Unify your distribution channels for a smoother customer journey
Become a life advisor and convince your customer to trust you with the data you need to revolutionize the customer experience

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

11:50

Effectively Deploy Customer-Driven InsurTech Innovations Across the Claims Lifecycle

With insurers scrambling to keep up with evolving demands how do you create an outstanding experience at every point of the claims experience?
Improve the payments experience by combining the goals of finance and innovation teams
Compare and contrast models of innovation: how to decide if you should buy, build or partner

Kris Herrin Senior Vice President and CIO VPay

12:10

Joint Q&A Session: Move Beyond Personalization to a Real-Time, Seamless Omnichannel Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Liz McSorley VP Customer Experience American Modern Insurance Group

Kris Herrin Senior Vice President and CIO VPay

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30

Networking Lunch

Exhibition Tours to Depart from Registration Desk

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Think Holistically: Accelerate Transformation with a Connected Consumer Strategy

Tap into the flow of highly connected customers: a look at the disruption by new more agile entries to the market focusing on customer experience and technology
Cut through the noise and become smarter, more relevant, targeted and be in the right place at the right time to make a case for your solutions
Use data, customer experience, and the right ecosystem of technology to help your journey

Brent Korte Senior Vice President, CMO Ameritas

14:20

Conversational AI for a Digital First World

The pressure is on: The new players in the market are almost completely digital but why hasn’t everyone adopted?
With omnichannel touted as the next best thing, is it? How do we push to the limit?
Ideas, case studies and key observations into how you can make the transition to digital seamless for your customers

Noah Sniderman Insurance Practice Lead Interactions LLC

14:40

The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

Change is coming: how can we prepare for the most radical changes with millennials, new tech and VC funding all coming our way?
Diagnose your immunity to upheaval, which is no longer guaranteed – are you prepared?
Learn why insurance is the perfect digital product and gain a competitive edge no matter where you stand today in the ecosystem.

Rob Galbraith Director of Innovation AF Group

15:00

Joint Q&A Session: Create true engagement: Delight your customer with enriched knowledge of their needs, real time risk analysis and safety as priority

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Brent Korte Senior Vice President, CMO Ameritas

Noah Sniderman Insurance Practice Lead Interactions LLC

Rob Galbraith Director of Innovation AF Group

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Claims’ Transformative Journey and Value Proposition Around the Customer Experience

Forge an end-to-end view of the claims process and manage the customer life cycle
How to get organization-wide buy in for the value of customer experience, especially around the claims process
Enhance the claims and payment experiences through automated FNOL and service provision immediate communications

Don Jones Head of Claims Operations MassMutual

16:20

Achieve Claims Automation for Greater Efficiency

How to leverage smartphone telematics combined with IoT sensing
User engagement techniques which will help you generate retention
Move to automated claims and increased efficiency with telematics-based AI

Ben Bowne VP Partner Solutions Cambridge Mobile Telematics

16:40

Joint Q&A Session: Build Exceptional Digital Interactions

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Don Jones Head of Claims Operations MassMutual

Ben Bowne VP Partner Solutions Cambridge Mobile Telematics

17:00

Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Matt Poll CEO Neos Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Transition to a culture of innovation and provide a real ROI company-wide

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10

Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

What are the key components of digital transformation?
How to meet the digital customer and their evolving expectations through a learning culture and agile methodology
Evolving our technology to meet customer needs.

Racquel Santana VP Digital Enablement Travelers

11:30

How Data-Driven Insights Unlock Transformation Across Risk Selection, Pricing and Mitigation

Explore how to move beyond a simple valuation of risk
The full benefits of utilizing enhanced risk assessment knowledge and insights in terms of pricing and reduction of loss
Explore case studies and lessons learned for implementing new data insights within a seamless process

Todd Rissel CEO e2Value

11:50

Stay Ahead of the Curve - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

Integrate innovative technologies and minimize disruption
What benefit can technology provide during the claim’s interactions?
How can we strike the right balance between human and machine?

Dan Moore SVP and Head of Operations QBE North America

12:10

Joint Q&A Session: Implementation vs Adoption: Launch Solutions with Minimal Disruption and Maximum Safety for Customer Data

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Racquel Santana VP Digital Enablement Travelers

Todd Rissel CEO e2Value

Dan Moore SVP and Head of Operations QBE North America

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

Build the tools and processes that ensure technology augments the work of your team
Reduce errors and get rid of repetitive tasks allowing your team to maximize their time and effort
Engage your team for the exciting new digital-driven future and help them to develop the skill they will need in future roles

Linsay Hohmann VP Service CSAA Insurance Group

14:20

The Analytic Revolution in Insurance: Individual Loss Development

Revolutionize your understanding of insurance losses through the application of machine learning
Fully realize machine learning’s benefit for pricing, claims and financial reserving
Leverage the added value of sensor readings, accident reconstructions and enriching the process

Neal Silbert General Manager Insurance DataRobot

14:40

Innovate InsurTech at the Speed of AutoTech – Define Disruption

With seismic shifts and disruption in the automotive industry – how can the auto insurance industry match the advancements?
What does new auto tech mean for carriers and how will disruption continue in the years ahead?
A look at what technologies will be instrumental in this new era and most importantly what this means for the consumer

Jeremy Snyder Chief Operating Officer Avinew

15:00

Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Create Seamless, Secure Processes

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Linsay Hohmann VP Service CSAA Insurance Group

Neal Silbert General Manager Insurance DataRobot

Jeremy Snyder Chief Operating Officer Avinew

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

Catch up on the ever-changing landscape of technological change, user expectations and the one constant - people
What this means for the insurance industry and the pressing need to up our game
What role do emotions play in key stakeholder decision-making, and how to instil calm throughout the digital transformation process

Scott Steele VP and CMO Church Mutual Insurance

16:20

Tools to Fast Track Digital Innovation – Innovate, Integrate or Commoditize?

Incorporate innovation into areas of the business in need and solve your real-time business needs
Learn the importance of integration platforms, connecting devices, applications and workflows for all audiences throughout the customer lifecycle
Empower your agents, partners and customers to embrace an integrated digital experience

Sharmila Wijeyakumar Senior Executive Liferay

16:40

Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities – Figure Out the Metrics for Success

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Scott Steele VP and CMO Church Mutual Insurance

Sharmila Wijeyakumar Senior Executive Liferay

17:00

Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges …. From Technology Through to Cultural and Workforce

Moderated by: Adnan Pathan Innovation Research AF Group

Dan Moore SVP and Head of Operations QBE North America

Eduardo Arthur SVP, Connected Home Assurant

Scott Draeger VP Customer Transformation Quadient

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

Chaired by: Nick Economidis VP Professional Liability Crum and Forster

11:00

Get Your Bearings Around Present and Future Regulation to Anticipate Exposure

An overview of the current regulatory landscape
The implications of connected devices on your system security and how to minimize vulnerabilities
The emerging threats to cyber insurance policy – how can you prepare?

Vernon Suckermans VP Head of Cyber XL Catlin

11:20

The Power of "Inside-Out" Cyber Scores

Why cyber will follow the same journey as car insurance
How to benefit from the transition from risk transfer to risk management
How to speak the CFO's language when selling cyber

John Clarke Chief Innovation Officer InsurTechnix

11:40

Understand the Threat Posed by Hackers to Produce Up to Date Coverage

Understand the evolving threats and learn how hackers are using more sophisticated methods to change the cyber threat landscape
Map these emerging exposures to cyber insurance coverage and learn best practices in developing language to keep up with current and future risks
Learn how the underwriter can be effective in a rapidly changing discipline and how technology can assist in the underwriting process

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:00

The Importance of Claims Management for Cyber Insurers

Overcome complexity – simplify the unique nature of each cyber claim
The key considerations for cyber insurance when creating new policies
The core components of cyber coverage and how to assess claims quickly and efficiently

Nick Economidis VP Crum and Forster

12:20

Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

John Clarke Chief Innovation Officer InsureTechnix

Vernon Suckerman VP Head of Cyber, XL Catlin

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Use scenario-based modelling to anticipate potential losses: underwrite prospective coverage grants and perils
Learn how to use solution tools to look at individual risk and understand where your portfolio fits from the underwriting perspective
Weigh up the merits of solving the data gap from a distribution and behavioural perspective

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

14:20

Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

New coverages and endorsements to help close the insurability gap
Expedite and automate the application process for mid enterprises
Individualize and align coverage selection to cyber risk

Jack Kudale Founder and CEO Cowbell Cyber

14:40

Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

Value-added services within cyber insurance, and how they differ from small insurers to large organizations
Coverage review: What's covered and what's not?
Learn about ways to help bridge the gap between insurance and information security

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

15:00

Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Jack Kudale Founder and CEO Cowbell Cyber

Catherine Rudow VP Cyber Insurance Nationwide

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Panel Discussion: Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Catherine Rudow VP Cyber Insurance Nationwide

Jim O’Hara Assistant Vice President, Professional Liability Berkshire Hathaway Specialty Insurance

Jim O’Hara Assistant Vice President, Professional Liability Berkshire Hathaway Specialty Insurance

Joe Turek VP Cyber and Professional Liability Chubb

Kelly Castriotta Deputy Regional Head, Product Development Leader Allianz Global, Corporate and Specialty (AGCS)

16:30

Cyber Armageddon: How to Build a More Sustainable Book to Minimise the Effects of Cyber Risk Aggregation

Learn the best method of using a combination of predictive modelling and reinsurance to manage aggregation risk exposure by using tools for risk modelling.
Learn how to provide internal training to insurance professionals and establish a plan of action in an event of a mass cyber breach to minimise losses.
Minimize silent cyber exposure by understanding and tracking your overall exposure across lines through increasing communication between P&C and cyber lines.

Steve Krusko Chief Underwriting Officer Berkley Cyber Risk Solutions

17:00

Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Meghan Hannes VP Cyber Product Head Hiscox USA

Erin Burns Walters EVP Insuretrust

Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Richard DePiero US Cyber Product Leader Sompo International

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

Day Two

07:00

Morning Yoga

07:40

Women in Insurance Breakfast Workshop

08:00

Registration and Welcome Breakfast

08:40

Exhibition Tour – Digital Transformation (Reg Desk)
Helen Johnson, Former Global Head of IT Delivery Partnerships, AIG

09:00

Welcome Remarks
Blue Room

Welcome Remarks
Orange Room

Welcome Remarks
Green Room

09:10

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore how communications technology, and other forms of wireless connectivity can provide important benefits to consumers, and the potential to revolutionize the mobility ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

James Spears President Spears Consulting Group American Center for Mobility

Jeremy Snyder Chief Operating Officer Avinew

Marc Fredman SVP of Strategy CCC

Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: Karlyn Carnahan Head of the Americas Property Casualty Celent

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Matt Poll CEO Neos Insurance

Eduardo Arthur SVP, Connected Home Assurant

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the strategies to expand beyond traditional product and service offerings and help achieve growth and differentiation in the commercial insurance space

Moderated by: Mitch Wein SVP Research and Consulting Novarica

Harry Storck Director Risk Control Protective Insurance

Basil Morris VP Office of Corporate Strategy Nationwide

Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Yamini Bhat Co-Founder Vymo

09:40

Round Table Discussions:

Explore the new frontier of autonomous vehicles
Offer a compelling ownership and driving experience with a range of connected vehicle services
Unlock the true value of data exchange

Round Table Discussions:

Change the role of insurance from reactive to proactive
Strategies to compel customers to invest in connected home devices
How AI-driven solutions boost the connected home market

Round Table Discussions:

Strategies to deliver value at scale
How AI, image analytics, IoT, drones and chatbots can improve customer experience from small to large commercial customers
Explore the future of commercial distribution

10:20

Morning Break & Networking Session Hosted in Exhibition Hall

10:30

Cognigy Live Demo at the Innovation Stage

10:40

Exhibition Tour – Data & Analytics (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

11:00

Change the Paradigm of Insurance to Leverage Technology and Services

Rethink the home insurance experience throughout the policy lifecycle
Opportunities to fully leverage technology and data sources. Where are the benefits?
Strategies to build trust and credibility which support and sustain growth

Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20

Go Beyond Quick Payments: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Change the way you engage with your policyholder through billing, payment and communication options
How to compete effectively and provide the best customer experience through the payment’s product
Consolidate and simplify buy unifying the entire billing life cycle

John Beisner VP Global Digital Commerce Fiserv

11:40

Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

John Beisner VP Global Digital Commerce Fiserv

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

11:00

Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Manage the balance between creating a more intuitive customer experience and employees concerns about their future roles
How to attract, retain and develop your employees
The importance of a cohesive and compelling vision of what you provide to your customers and employees and effectively communicating that vision to your team

Nicole Hawthorne Head of Corporate Communications Esurance

11:20

Leverage Technology to Match Candidates with Carrier Needs

Make your carrier stand out from the competition in a job-seekers market
How to engage agents and create a development plan for long-term prospects
How will technology and increased automation impact the human-machine dynamic?

Tina Amelchenko Marketing Manager Indeed

11:40

Joint Q&A: Effective Execution Strategies for Greater Customer Engagement

Moderated by: Karlyn Carnahan Head of the Americas Property Casualty Celent

Nicole Hawthorne Head of Corporate Communications Esurance

Tina Amelchenko Marketing Manager Indeed

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

11:00

How to Create a Digital Experience for Small Commercial Customers

Who’s online? The profile of a digital book of business and the customer base
How do you drive a buyer into your agency?
Proactively suggest products to meet your customer needs and maximize value

Jeff Kroeger EVP Strategy and Development Insureon

11:20

Complete Claims Transformation with Digital, Data, Analytics and AI

The full potential of claims transformation and the role of straight through processing in the future
Lessons learned over the last three years of building straight through processing capabilities
How to successfully transition from standalone capabilities to an integrated value chain

Dillon Remler SVP Business Transformation Office QBE

11:40

Joint Q&A: From pilot to scale: the business of innovation and how to make a case for transformation

Moderated by: Mitch Wein SVP Research and Consulting Novarica

Jeff Kroeger EVP Strategy and Development Insureon

Dillon Remler SVP Business Transformation Office QBE

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

13:30

A Nine-Step Guide to Assert the Case for Home Insurance

What lessons can you learn by looking at international best practices?
Identify and seize opportunities for the US insurance market to gain a competitive edge
How you can deliver ROI with smart home technology and prove technologies worth

Matteo Carbone Founder and Director IoT Insurance Observatory

13:50

Build Innovation That Delivers for Customer and Carrier

Transition from a traditional risk-averse carrier to a modern, responsive, tech-forward and empowered organization
Prepare and identify the partnerships of tomorrow and quickly leverage opportunities to improve customer experience
Become truly agile and transform the culture to innovative, collaborative and be open to experimentation

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

14:10

Capture the Power of AI, Lead the Connected Revolution

Key factors that drive purchasing behavior and how the application of AI can improve sales
Enhance employee performance and customer engagement and why managing constant change in risk requires new and innovative solutions
Understand the opportunities and challenges of scaling AI to improve data insights

Jonathan Silverman Director – Insurance Industry Solutions WW Financial Services Microsoft

14:30

The Partnership Handbook: How to Rise with the InsurTech Uprising

What does the dawn of insurtech mean for you with many startups looking to disrupt and compete with brokers, carriers, TPA’s and every part of the ecosystem?
What is happening in insurtech and how carriers should structure a proactive response
Find out the strengths and challenges of each strategy and what tools to use to ensure you are best equipped for the future

Drew Aldrich Managing Director American Family Ventures

14:50

Create Value for the Customer and Insurer with Connected Technology

The industry-wide focus on customer engagement and what this means for your strategy
The under-analysed impact of increased engagement on the carrier
How increased engagement from connected technology can benefit both you and your customer

Matt Poll CEO Neos Insurance

15:10

Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Jonathan Silverman Director – Insurance Industry Solutions WW Financial Services Microsoft

Drew Aldrich Managing Director American Family Ventures

Matt Poll CEO Neos Insurance

15:30

Close of Conference

Day Zero

16:00

C-Suite Boardroom Workshop – Invitation Only
Successfully Placing Strategic Bets given Rapid Technological Disruption: Navigate your way through a sea of disruptive technology in an era of tightening budgets.

A renewed focus on expense ratios and carrier profitability appears to be at odds with a mandate to evolve legacy platforms to leverage innovative and disruptive technologies.

Products commoditization, increased competition and new entrants to the market are creating additional pressure to legacy carriers.

There’s no time to lose in addressing these challenges.

This interactive workshop will provide C-suite executives with the exclusive opportunity to network with their peers and develop a roadmap and options to help chart their way through the uncertainty.

Johann D'Costa Chief Operating Officer CNA National

18:00-20:00

Pre-event Registration

Pre-order your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day One

07:30

Registration
Morning Coffee and Networking

08:20

Insurance Nexus Welcome and Introductory Remarks

Emma Sheard General Manager Insurance Nexus

08:30

Chairman’s Opening Remarks

Conference Chair: Stephen Applebaum Managing Partner Insurance Solutions Group

08:40

Pave the Way to True Customer-Centricity and Build the Connected Insurance Carrier

Customer centricity is about much more than the bottom line – Determine the areas of improvement throughout the customer experience that will have the biggest impact on business results
Explore the innovative strategies that will drive speed, transparency and ease of use across the customer experience to delight customers and cement a brand reputation for excellence
Cement a customer-centric culture through empathy expanding the commitment to excellence to all partners and stakeholders

Darla Finchum SVP and Head of Auto and Home MetLife

09:00

Become a Cutting Edge Carrier: Transform Operations with Intelligent Automation

Uncover the areas where Robotic Process Automation (RPA) will have the biggest impact on operational efficiency and customer experience
Discover how to overcome the main implementation challenges by listening to lessons learned from leading insurance carriers
Drive employee’s adoption by understanding the fears and pain points of your workforce

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

09:20

Live and Breathe Innovation to Stay Ahead of Your Competition

Answer the call to make insurance relevant to the digital generation: what do millennials want from us?
Finally overcome legacy systems and truly break down siloes to make innovation second nature
The show must go on: How to minimize disruption to customers throughout your transformation

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

09:40

Joint Q&A Session: Accelerate Transformation with Innovative Tech

Moderator: Stephen Applebaum Managing Partner Insurance Solutions Group

Darla Finchum SVP and Head of Auto and Home MetLife

Kenneth Mertzel Global Industry Leader – Financial Services Automation Anywhere

Michael Lebor CMO and SVP of Strategic Innovation AmTrust Financial Services

10:00

Panel Discussion: The Key for Future Readiness: Survive Disruption and Adapt to Customer Demands with Digital Agility

AI, Machine Learning, IoT, Blockchain, every day a new technology promise to disrupt insurance and with limited budgets and legacy systems, how can carriers build the speed and flexibility to quickly adapt and leverage new technologies?
How to drive a holistic business transformation that meets the goals of core business areas?
With limited IT resources, what is the best strategy to keep up with the pace of change?

Moderator: Paul Winston Chief Operating Officer Insurance Thought Leadership

Brent Korte SVP, CMO Ameritas

Drew Aldrich Managing Director American Family Ventures

Racquel Santana VP Digital Enablement Travelers Insurance

Scott Harris CEO SocialSurvey

10:30

Morning Coffee Break and Networking Session Hosted in Exhibition Hall

10:35

Exhibition Tour – Customer Communication Solutions (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

10:40

Audatex Live Demo at the Innovation Stage

11:00

Live Polling: What Are the New Risks to Watch?

Chaired By: Samantha Chow Senior Life and Annuities Analyst Aite Group

11:10

Evolve Personal Insurance: From Selling Policies to Delivering Comprehensive Protection Solutions

Move away from the traditional low engagement policy by leveraging digital technology, IoT and advanced analytics to know your customers better
Discover how to simplify quoting and onboarding processes to address a broader set of customers’ needs
Drive speed and transparency to free up agents and brokers to spend more time on moments of truth that generates long-term relationships

Basil Morris Vice President Office of Corporate Strategy Nationwide

11:30

Go Where Your Customers Are (in Digital Ecosystems)

Do you deliver the modern basic needs of insurance customers: good policies, fair prices, transparent and hassle-free claims, at their fingertips instantly?
Customer loyalty and revenue growth still isn’t guaranteed – how to move to an ecosystem of services and make customer-centric innovation a top priority
Track the digital experience that customers expect based on other industry’s experiences, and how to incorporate these expectations into your user experience

Philippe Lafreniere Chief Growth Officer Slice

11:50

Switch the Mindset for Insurance: Drive Personalization in Insurance

Separate the overhyped tech trends to the data sources and analytics that will enable meaningful personalization
Identify the biggest opportunities for personalization to improve customer engagement and real-time risk mitigation
Combine individual risk profiles and product preferences real-time for true personalization

Alejandro Zarate SVP Product Development Expert Marsh

12:10

Joint Q&A Session: What Sets You Apart from the Competition?

Moderated By: Samantha Chow Senior Life and Annuities Analyst Aite Group

Basil Morris Vice President Office of Corporate Strategy Nationwide

Philippe Lafreniere Chief Growth Officer Slice

Alejandro Zarate SVP Product Development Expert Marsh

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

The Future of Fleet: How Commercial Auto Insurers Utilize Telematics and Driver Safety Platforms

A look at telematics and IoT adoption and how historical use cases prove ROI
Analyze commercial auto insurance profitability issues and going beyond the ELD (electronic logging devices) mandate
Explore the outlook for telematics in the industry and what the impact will be on insurance carriers

Harry Storck Director Risk Control Protective Insurance

14:20

Finally, A Path to Success for Commercial Insurance Fleets

How long can a carrier afford telematics when they cannot be certain the fleet will manage the program necessary for business model success?
Reduce manual data analysis needs and how a one-sized fleet solution may not fit fleet needs
Fleet insights and use cases that demonstrate how to develop solutions by partnering Fleets, Carriers and Telematic Providers – what’s the benefit?

Cletus Nunes Commercial Insurance Director Azuga

14:40

Build Customer Engagement, Improve Driving Behaviour and Enhance Profitability with Innovative Telematics Strategies

Explore the limited commercial success of telematics programs so far and what we can learn for the future
How a ‘shared-value’ model incentivized behaviour change and fostered a meaningful relationship with customers
Drive engagement and actuarial experience improvement by implementing telematics in a non-traditional manner

Zaheer Alli Head of New Business Development Discovery Vitality

15:00

Joint Q&A Session: Boost Customer Adoption and Define a Clear Value Proposition: What’s in It for Them?

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Harry Storck Director Risk Control Protective Insurance

Cletus Nunes Commercial Insurance Director Azuga

Zaheer Alli Head of New Business Development Discovery Vitality

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Fireside Chat: Fine Tune the Relationship between IT and Business for Success

Translate business needs into IT speak
Create the right virtual team with the right partners to ensure best business outcome outside of IT
Transform the way business and IT works together today

Samantha Chow Senior Life and Annuities Analyst Aite Group

Helen Johnson Former Global Head of IT Delivery Partnerships AIG

16:30

Reduce Losses in Real-Time to Boost Your Bottom Line and Win Over Customers for Life

What is the value for insurance carriers to move towards proactive risk reduction?
Where are the opportunities to build a connected home ecosystem?
How carriers can take advantage of real time data to improve profitability and customer experience

Shkya Ghanbarian Director of InsurTech Eddy Solutions

16:40

Joint Q&A Session and Panel Discussion: Enhance the Role of Insurance in Customers’ Lives: Move Towards Proactive Risk Reduction in a Connected, Hyper-Personalized and Seamless Environment

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Shkya Ghanbarian Director of InsurTech Eddy Solutions

Daria Sharman AVP Enterprise Insights and analytics Officer Pacific Life Insurance

Helen Johnson Former Global Head of IT Delivery Partnerships AIG

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Human v Machine – How Do You Strike the Right Balance Between Robots and Human Emotion?

Chaired By: Nicholas Zeisler Principal Zeisler Consulting LLC

11:20

Leverage Data and Analytics to Improve the Customer’s Direct Sales Experience

The shortest path to sale: Generate growth and efficiencies throughout distribution
Unify your distribution channels for a smoother customer journey
Become a life advisor and convince your customer to trust you with the data you need to revolutionize the customer experience

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

11:50

Effectively Deploy Customer-Driven InsurTech Innovations Across the Claims Lifecycle

With insurers scrambling to keep up with evolving demands how do you create an outstanding experience at every point of the claims experience?
Improve the payments experience by combining the goals of finance and innovation teams
Compare and contrast models of innovation: how to decide if you should buy, build or partner

Kris Herrin Senior Vice President and CIO VPay

12:10

Joint Q&A Session: Move Beyond Personalization to a Real-Time, Seamless Omnichannel Experience

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Liz McSorley VP Customer Experience American Modern Insurance Group

Kris Herrin Senior Vice President and CIO VPay

Brian Hansen Assistant VP and Direct Distribution Manager Liberty Mutual Insurance

12:30

Networking Lunch

Exhibition Tours to Depart from Registration Desk

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Think Holistically: Accelerate Transformation with a Connected Consumer Strategy

Tap into the flow of highly connected customers: a look at the disruption by new more agile entries to the market focusing on customer experience and technology
Cut through the noise and become smarter, more relevant, targeted and be in the right place at the right time to make a case for your solutions
Use data, customer experience, and the right ecosystem of technology to help your journey

Brent Korte Senior Vice President, CMO Ameritas

14:20

Conversational AI for a Digital First World

The pressure is on: The new players in the market are almost completely digital but why hasn’t everyone adopted?
With omnichannel touted as the next best thing, is it? How do we push to the limit?
Ideas, case studies and key observations into how you can make the transition to digital seamless for your customers

Noah Sniderman Insurance Practice Lead Interactions LLC

14:40

The End of Insurance as We Know It – How to Prepare for the Size, Scale and Speed of Disruption

Change is coming: how can we prepare for the most radical changes with millennials, new tech and VC funding all coming our way?
Diagnose your immunity to upheaval, which is no longer guaranteed – are you prepared?
Learn why insurance is the perfect digital product and gain a competitive edge no matter where you stand today in the ecosystem.

Rob Galbraith Director of Innovation AF Group

15:00

Joint Q&A Session: Create true engagement: Delight your customer with enriched knowledge of their needs, real time risk analysis and safety as priority

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Brent Korte Senior Vice President, CMO Ameritas

Noah Sniderman Insurance Practice Lead Interactions LLC

Rob Galbraith Director of Innovation AF Group

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Claims’ Transformative Journey and Value Proposition Around the Customer Experience

Forge an end-to-end view of the claims process and manage the customer life cycle
How to get organization-wide buy in for the value of customer experience, especially around the claims process
Enhance the claims and payment experiences through automated FNOL and service provision immediate communications

Don Jones Head of Claims Operations MassMutual

16:20

Achieve Claims Automation for Greater Efficiency

How to leverage smartphone telematics combined with IoT sensing
User engagement techniques which will help you generate retention
Move to automated claims and increased efficiency with telematics-based AI

Ben Bowne VP Partner Solutions Cambridge Mobile Telematics

16:40

Joint Q&A Session: Build Exceptional Digital Interactions

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Don Jones Head of Claims Operations MassMutual

Ben Bowne VP Partner Solutions Cambridge Mobile Telematics

17:00

Panel Discussion: Prioritize Speed, Convenience and Ease-of-Use – Build Customer-Centric Digital Platforms that Empower Insurance Customers

Moderated By: Nicholas Zeisler Principal Zeisler Consulting LLC

Jeff Hershkowitz SVP of Enterprise Strategy Assurant

Matt Poll CEO Neos Insurance

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

11:00

Live Polling: Transition to a culture of innovation and provide a real ROI company-wide

Chaired by: Stephen Applebaum Managing Partner Insurance Solutions Group

11:10

Improve Digital Agility – How Insurance Carriers Can Deliver Transformative Changes

What are the key components of digital transformation?
How to meet the digital customer and their evolving expectations through a learning culture and agile methodology
Evolving our technology to meet customer needs.

Racquel Santana VP Digital Enablement Travelers

11:30

How Data-Driven Insights Unlock Transformation Across Risk Selection, Pricing and Mitigation

Explore how to move beyond a simple valuation of risk
The full benefits of utilizing enhanced risk assessment knowledge and insights in terms of pricing and reduction of loss
Explore case studies and lessons learned for implementing new data insights within a seamless process

Todd Rissel CEO e2Value

11:50

Stay Ahead of the Curve - Achieve an Agile, Fail Fast Mentality in a Highly Regulated Industry

Integrate innovative technologies and minimize disruption
What benefit can technology provide during the claim’s interactions?
How can we strike the right balance between human and machine?

Dan Moore SVP and Head of Operations QBE North America

12:10

Joint Q&A Session: Implementation vs Adoption: Launch Solutions with Minimal Disruption and Maximum Safety for Customer Data

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Racquel Santana VP Digital Enablement Travelers

Todd Rissel CEO e2Value

Dan Moore SVP and Head of Operations QBE North America

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Insurance X-Factor – Unlock the Benefits of Tech Investments and Empower Your Employees

Build the tools and processes that ensure technology augments the work of your team
Reduce errors and get rid of repetitive tasks allowing your team to maximize their time and effort
Engage your team for the exciting new digital-driven future and help them to develop the skill they will need in future roles

Linsay Hohmann VP Service CSAA Insurance Group

14:20

The Analytic Revolution in Insurance: Individual Loss Development

Revolutionize your understanding of insurance losses through the application of machine learning
Fully realize machine learning’s benefit for pricing, claims and financial reserving
Leverage the added value of sensor readings, accident reconstructions and enriching the process

Neal Silbert General Manager Insurance DataRobot

14:40

Innovate InsurTech at the Speed of AutoTech – Define Disruption

With seismic shifts and disruption in the automotive industry – how can the auto insurance industry match the advancements?
What does new auto tech mean for carriers and how will disruption continue in the years ahead?
A look at what technologies will be instrumental in this new era and most importantly what this means for the consumer

Jeremy Snyder Chief Operating Officer Avinew

15:00

Joint Q&A Session: Unlock the Power of Data to Drive Efficiency and Create Seamless, Secure Processes

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Linsay Hohmann VP Service CSAA Insurance Group

Neal Silbert General Manager Insurance DataRobot

Jeremy Snyder Chief Operating Officer Avinew

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Achieve Calm Amidst the Chaos – Figure Out Your Innovation Strategy

Catch up on the ever-changing landscape of technological change, user expectations and the one constant - people
What this means for the insurance industry and the pressing need to up our game
What role do emotions play in key stakeholder decision-making, and how to instil calm throughout the digital transformation process

Scott Steele VP and CMO Church Mutual Insurance

16:20

Tools to Fast Track Digital Innovation – Innovate, Integrate or Commoditize?

Incorporate innovation into areas of the business in need and solve your real-time business needs
Learn the importance of integration platforms, connecting devices, applications and workflows for all audiences throughout the customer lifecycle
Empower your agents, partners and customers to embrace an integrated digital experience

Sharmila Wijeyakumar Senior Executive Liferay

16:40

Joint Q&A Session: Evaluate, Experiment and De-Risk Opportunities – Figure Out the Metrics for Success

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Scott Steele VP and CMO Church Mutual Insurance

Sharmila Wijeyakumar Senior Executive Liferay

17:00

Panel Discussion: Think Big, Start Small, Scale Fast. How to Innovate at Speed and Successfully Overcome Legacy Challenges …. From Technology Through to Cultural and Workforce

Moderated by: Adnan Pathan Innovation Research AF Group

Dan Moore SVP and Head of Operations QBE North America

Eduardo Arthur SVP, Connected Home Assurant

Scott Draeger VP Customer Transformation Quadient

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

Chaired by: Nick Economidis VP Professional Liability Crum and Forster

11:00

Get Your Bearings Around Present and Future Regulation to Anticipate Exposure

An overview of the current regulatory landscape
The implications of connected devices on your system security and how to minimize vulnerabilities
The emerging threats to cyber insurance policy – how can you prepare?

Vernon Suckermans VP Head of Cyber XL Catlin

11:20

The Power of "Inside-Out" Cyber Scores

Why cyber will follow the same journey as car insurance
How to benefit from the transition from risk transfer to risk management
How to speak the CFO's language when selling cyber

John Clarke Chief Innovation Officer InsurTechnix

11:40

Understand the Threat Posed by Hackers to Produce Up to Date Coverage

Understand the evolving threats and learn how hackers are using more sophisticated methods to change the cyber threat landscape
Map these emerging exposures to cyber insurance coverage and learn best practices in developing language to keep up with current and future risks
Learn how the underwriter can be effective in a rapidly changing discipline and how technology can assist in the underwriting process

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:00

The Importance of Claims Management for Cyber Insurers

Overcome complexity – simplify the unique nature of each cyber claim
The key considerations for cyber insurance when creating new policies
The core components of cyber coverage and how to assess claims quickly and efficiently

Nick Economidis VP Crum and Forster

12:20

Joint Q&A Session: Understand Evolving Threats – How Can You Prepare?

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

John Clarke Chief Innovation Officer InsureTechnix

Vernon Suckerman VP Head of Cyber, XL Catlin

Michael Born SVP Cyber Liability Product Leader Berkley Re Solutions

12:30

Networking Lunch

12:45

Exhibition Tour – Customer Experience Solutions (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

13:30

Exhibition Tour – Connected & Cyber
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

14:00

Gather and Interpret Data to Create a Rich Database for Cyber Modelling

Use scenario-based modelling to anticipate potential losses: underwrite prospective coverage grants and perils
Learn how to use solution tools to look at individual risk and understand where your portfolio fits from the underwriting perspective
Weigh up the merits of solving the data gap from a distribution and behavioural perspective

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

14:20

Continuous Underwriting: Use Proprietary Data and Deep Learning Models to Bring the Highest Efficacy to Cyber Risk Ratings

New coverages and endorsements to help close the insurability gap
Expedite and automate the application process for mid enterprises
Individualize and align coverage selection to cyber risk

Jack Kudale Founder and CEO Cowbell Cyber

14:40

Work with Brokers to Deliver Top Cyber Policies to Meet Customer Demand

Value-added services within cyber insurance, and how they differ from small insurers to large organizations
Coverage review: What's covered and what's not?
Learn about ways to help bridge the gap between insurance and information security

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

15:00

Joint Q&A Session: Create a Whole Company Approach and Attitude to Cyber

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Jack Kudale Founder and CEO Cowbell Cyber

Catherine Rudow VP Cyber Insurance Nationwide

Nathan Thomas Cyber Liability Underwriter RLI Corp

Morgan Moore Cyber Liability Underwriter RLI Corp

15:20

Afternoon Networking and Coffee Break Hosted in Exhibition Room

15:25

Exhibition Tour – Payments Solution (Reg Desk)
Vincent Romans, CEO & Founder, The Romans Group LLC

16:00

Panel Discussion: Define Cyber: What Should the Policy Cover? Minimize Losses, Reduce Silent Cyber Exposure to the Maximum

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Catherine Rudow VP Cyber Insurance Nationwide

Jim O’Hara Assistant Vice President, Professional Liability Berkshire Hathaway Specialty Insurance

Jim O’Hara Assistant Vice President, Professional Liability Berkshire Hathaway Specialty Insurance

Joe Turek VP Cyber and Professional Liability Chubb

Kelly Castriotta Deputy Regional Head, Product Development Leader Allianz Global, Corporate and Specialty (AGCS)

16:30

Cyber Armageddon: How to Build a More Sustainable Book to Minimise the Effects of Cyber Risk Aggregation

Learn the best method of using a combination of predictive modelling and reinsurance to manage aggregation risk exposure by using tools for risk modelling.
Learn how to provide internal training to insurance professionals and establish a plan of action in an event of a mass cyber breach to minimise losses.
Minimize silent cyber exposure by understanding and tracking your overall exposure across lines through increasing communication between P&C and cyber lines.

Steve Krusko Chief Underwriting Officer Berkley Cyber Risk Solutions

17:00

Panel Discussion: Deliver on Clients’ Practical Needs through Pre-Breach and Post-Breach Services to Limit Volume of Losses

Moderated by: Nick Economidis VP Professional Liability Crum and Forster

Meghan Hannes VP Cyber Product Head Hiscox USA

Erin Burns Walters EVP Insuretrust

Jonelle Horta VP Cyber Underwriting and Risk Management Platform Lead Allied Word

Mike Karbassi Head of Cyber Underwriting Corvus Insurance

Richard DePiero US Cyber Product Leader Sompo International

17:30

Close of Conference and Networking Drinks Hosted in Exhibition Room

Pre-order your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Day Two

07:00

Morning Yoga

07:40

Women in Insurance Breakfast Workshop

08:00

Registration and Welcome Breakfast

08:40

Exhibition Tour – Digital Transformation (Reg Desk)
Helen Johnson, Former Global Head of IT Delivery Partnerships, AIG

09:00

Welcome Remarks
Blue Room

Welcome Remarks
Orange Room

Welcome Remarks
Green Room

09:10

Panel Discussion: Connected Car
Grab the Wheel of Innovation to Deliver Impact

Explore how communications technology, and other forms of wireless connectivity can provide important benefits to consumers, and the potential to revolutionize the mobility ecosystem

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

James Spears President Spears Consulting Group American Center for Mobility

Jeremy Snyder Chief Operating Officer Avinew

Marc Fredman SVP of Strategy CCC

Panel Discussion: Connected Home
Create a New Value Proposition – The ‘Living Solution’

Examine the Current Use Cases of Successful Partnerships for Connected Home, and How Innovations Such as AI and Advanced Data Analytics Will Impact Customer Adoption

Moderated by: Karlyn Carnahan Head of the Americas Property Casualty Celent

Aviad Pinkovezky Chief Product Officer Hippo Insurance

Matt Poll CEO Neos Insurance

Eduardo Arthur SVP, Connected Home Assurant

Panel Discussion: Commercial Insurance
Create Scale, Transparency and Ease of Use

Discuss the strategies to expand beyond traditional product and service offerings and help achieve growth and differentiation in the commercial insurance space

Moderated by: Mitch Wein SVP Research and Consulting Novarica

Harry Storck Director Risk Control Protective Insurance

Basil Morris VP Office of Corporate Strategy Nationwide

Robin Luo VP Risk Consulting Munich Re/Hartford Steam Boiler Inspection and Insurance Co

Yamini Bhat Co-Founder Vymo

09:40

Round Table Discussions:

Explore the new frontier of autonomous vehicles
Offer a compelling ownership and driving experience with a range of connected vehicle services
Unlock the true value of data exchange

Round Table Discussions:

Change the role of insurance from reactive to proactive
Strategies to compel customers to invest in connected home devices
How AI-driven solutions boost the connected home market

Round Table Discussions:

Strategies to deliver value at scale
How AI, image analytics, IoT, drones and chatbots can improve customer experience from small to large commercial customers
Explore the future of commercial distribution

10:20

Morning Break & Networking Session Hosted in Exhibition Hall

10:30

Cognigy Live Demo at the Innovation Stage

10:40

Exhibition Tour – Data & Analytics (Reg Desk)
Dawn LeBlanc, Managing Director at Hartford InsurTech Hub

11:00

Change the Paradigm of Insurance to Leverage Technology and Services

Rethink the home insurance experience throughout the policy lifecycle
Opportunities to fully leverage technology and data sources. Where are the benefits?
Strategies to build trust and credibility which support and sustain growth

Aviad Pinkovezky Chief Product Officer Hippo Insurance

11:20

Go Beyond Quick Payments: Automate Payments to Offer Cost-Effective Fulfilment Solutions

Change the way you engage with your policyholder through billing, payment and communication options
How to compete effectively and provide the best customer experience through the payment’s product
Consolidate and simplify buy unifying the entire billing life cycle

John Beisner VP Global Digital Commerce Fiserv

11:40

Joint Q&A: Switch the Mindset for Insurance: Develop Personalized, On-Demand and Flexible Policies

Moderated by: Samantha Chow Senior Life and Annuities Analyst Aite Group

Aviad Pinkovezky Chief Product Officer Hippo Insurance

John Beisner VP Global Digital Commerce Fiserv

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

11:00

Exceptional Service Starts with Inspired Employees – Align Employee’s with Customer Experience Goals

Manage the balance between creating a more intuitive customer experience and employees concerns about their future roles
How to attract, retain and develop your employees
The importance of a cohesive and compelling vision of what you provide to your customers and employees and effectively communicating that vision to your team

Nicole Hawthorne Head of Corporate Communications Esurance

11:20

Leverage Technology to Match Candidates with Carrier Needs

Make your carrier stand out from the competition in a job-seekers market
How to engage agents and create a development plan for long-term prospects
How will technology and increased automation impact the human-machine dynamic?

Tina Amelchenko Marketing Manager Indeed

11:40

Joint Q&A: Effective Execution Strategies for Greater Customer Engagement

Moderated by: Karlyn Carnahan Head of the Americas Property Casualty Celent

Nicole Hawthorne Head of Corporate Communications Esurance

Tina Amelchenko Marketing Manager Indeed

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

11:00

How to Create a Digital Experience for Small Commercial Customers

Who’s online? The profile of a digital book of business and the customer base
How do you drive a buyer into your agency?
Proactively suggest products to meet your customer needs and maximize value

Jeff Kroeger EVP Strategy and Development Insureon

11:20

Complete Claims Transformation with Digital, Data, Analytics and AI

The full potential of claims transformation and the role of straight through processing in the future
Lessons learned over the last three years of building straight through processing capabilities
How to successfully transition from standalone capabilities to an integrated value chain

Dillon Remler SVP Business Transformation Office QBE

11:40

Joint Q&A: From pilot to scale: the business of innovation and how to make a case for transformation

Moderated by: Mitch Wein SVP Research and Consulting Novarica

Jeff Kroeger EVP Strategy and Development Insureon

Dillon Remler SVP Business Transformation Office QBE

12:00

Lunch and Networking

12:10

Exhibition Tour – Connected Insurance & Cyber (Reg Desk)
Chris Frankland, Founder, InsurTech360 | InsurTech Advisor, ReSource Pro

13:30

A Nine-Step Guide to Assert the Case for Home Insurance

What lessons can you learn by looking at international best practices?
Identify and seize opportunities for the US insurance market to gain a competitive edge
How you can deliver ROI with smart home technology and prove technologies worth

Matteo Carbone Founder and Director IoT Insurance Observatory

13:50

Build Innovation That Delivers for Customer and Carrier

Transition from a traditional risk-averse carrier to a modern, responsive, tech-forward and empowered organization
Prepare and identify the partnerships of tomorrow and quickly leverage opportunities to improve customer experience
Become truly agile and transform the culture to innovative, collaborative and be open to experimentation

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

14:10

Capture the Power of AI, Lead the Connected Revolution

Key factors that drive purchasing behavior and how the application of AI can improve sales
Enhance employee performance and customer engagement and why managing constant change in risk requires new and innovative solutions
Understand the opportunities and challenges of scaling AI to improve data insights

Jonathan Silverman Director – Insurance Industry Solutions WW Financial Services Microsoft

14:30

The Partnership Handbook: How to Rise with the InsurTech Uprising

What does the dawn of insurtech mean for you with many startups looking to disrupt and compete with brokers, carriers, TPA’s and every part of the ecosystem?
What is happening in insurtech and how carriers should structure a proactive response
Find out the strengths and challenges of each strategy and what tools to use to ensure you are best equipped for the future

Drew Aldrich Managing Director American Family Ventures

14:50

Create Value for the Customer and Insurer with Connected Technology

The industry-wide focus on customer engagement and what this means for your strategy
The under-analysed impact of increased engagement on the carrier
How increased engagement from connected technology can benefit both you and your customer

Matt Poll CEO Neos Insurance

15:10

Joint Q&A: Prepare for The Future of Insurance

Moderated by: Stephen Applebaum Managing Partner Insurance Solutions Group

Jeanette Ward Chief Operating Officer Texas Mutual Insurance Company

Jonathan Silverman Director – Insurance Industry Solutions WW Financial Services Microsoft

Drew Aldrich Managing Director American Family Ventures

Matt Poll CEO Neos Insurance

15:30

Close of Conference

Get Involved: Sponsor Connected Insurance USA Today

2019 Sponsors & Partners

Connected Insurance USA November 17 – 18, 2020

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