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Senior Vice President and Head of Auto & Home, MetLife
Chief Operating Officer, Texas Mutual Insurance Company
I joined Texas Mutual in 1993 after earning my Bachelor of Arts in Government from the University of Texas at Austin. I now serve as Chief Operating Officer and am responsible for Policyholder Services, Underwriting, Information Technology, Digital Innovation & Solutions and Marketing & Customer Engagement. I have served in a variety of roles including, Business Analyst; Operations Analyst to the COO; Senior Manager of Planning, Budget and Accounting; Vice President of Claim Support Services and Claim Operations; Senior Vice President Claims; and most recently, Senior Vice President Policyholder Services. In conjunction with IT and other stakeholders, I provided leadership for numerous innovative process and system implementations for the company, including the implementation of our claim system, Claim Center; our company’s own network, WorkWell, TX; and our first Injured Worker Mobile App. I have also worked with others to strengthen the TXM brand with employees and customers throughout Texas.
Chief Operating Officer, CNA National
Chief Marketing Officer and Senior Vice President of Strategic Innovation, AmTrust Financial Services
Michael sits as the CMO of AmTrust Financial Services. AmTrust Financial Services is a Fortune 500 global insurance corporation offering Commercial Property and Casualty, Warranty, Specialty Risk and Program Insurance products for small- to medium-size businesses. He leads his team to maintain and develop company’s web presence and oversees all online assets, digital commerce, and traffic generation platforms. His current initiatives include building consumer-facing platforms that allow policyholders and new customers to interact with AmTrust in a seamless and efficient manner. Michael is working to bridge the start-up creativity and innovation, at the scale and efficiency of an international corporation. Early in his career, Michael acquired Flower.com and began creating what was then a revolutionary ecommerce platform.
Senior Vice President and Chief Marketing Officer, Ameritas
Brent Korte is senior vice president and chief marketing officer at Ameritas Life Insurance Corp. His role includes making customers and employees feel awesome about every interaction they have with Ameritas. This involves the responsibility for functions like marketing, customer experience, analytics, digital, communications, community relations, the foundation, and innovation. Before joining Ameritas, Brent spent over 20 years in the financial services industry with companies across the country including LPL Financial, BlackRock/iShares, T. Rowe Price, Principal Funds and Washington Mutual. He has won numerous industry awards in advertising and marketing communications. Brent holds his B.A. and M.B.A. from the University of Washington Foster School of Business. Outside of work, you’ll find Brent on the board of directors for Ameritas Investment Corp., the Lincoln Chamber Economic Development Corporation, and the Lied Center for Performing Arts.
Vice President, Digital Enablement, Travelers
15+ years' experience in areas of business strategy, digital capabilities, customer experience, information technology and operations. A talented leader with extensive experience with introducing new business capabilities into the market. Strategic thought leader with focus on ensuring successful delivery outcomes that directly aligns to bottom-line performance. Proven ability to recruit, manage, mentor and coach staff to optimize performance (direct, matrix and offshore resources).
Chief Marketing Officer, Church Mutual Insurance Company
Results-driven, roll-up-my-sleeves marketing executive with deep knowledge of digital and traditional marketing. My strategic skills enable me to read the market, assess the competitive landscape, gather input and take decisive action to move things forward. Blend a unique mix of strategic, creative, technical and operational skills to create and execute customer-centric strategies designed to improve end-to-end customer experiences and achieve business goals. With a record of providing excellent customer interactions with multichannel success, my leadership style reflects an entrepreneurial drive and never-stop-learning personality – always listening, learning and evolving. I strive to provide a clear vision from which to inspire and motivate people toward a mutual goal, with the ability to oversee execution with excellence. My collaborative approach enables me to lead teams in crafting strategy frameworks, creative direction and in-market execution.
Senior Vice President of Enterprise Strategy, Assurant
Jeff Kroeger is the EVP of Strategy & Business Development for Insureon, the number one independent marketplace for online delivery of small business insurance. Jeff is responsible for Insureon’s long-term strategy, including growing the SaaS businesses. Jeff has more than a decade of experience in the commercial insurance industry working for top insurance carriers, such as The Hartford and CNA Insurance. At The Hartford, Jeff held multiple roles, all with increasing responsibility. His final position, was serving as the Head of Strategic Partners and Programs, responsible for developing and supporting national insurance partners, identifying new ventures, and designing and launching a countrywide distribution strategy.
Chief Operating Officer, Avinew
Senior Vice President of Business Transformation Office, QBE North America
A strategic leader with expertise transforming large complex organizations, business culture and customer experience to improve financial performance. Leads with an inclusive management style and data driven decisions. Highly skilled in unifying teams around common goals to deliver change. Successful track record leading diversity and inclusion business resource initiatives, global and domestic operations, claims management, field operations, change management, customer led design initiatives and target operating models. Experience leading cross functional data analytics, digital and behavioral science initiatives. Experience managing vendors, third party administrators, regulatory governance and compliance. Established capabilities in insurtech, commercial and consumer-facing applications, organizational design, project management, business case development and catastrophic loss reporting. Excellent organizational, analytical and communication skills. Collaborates effectively with executives and employees across diverse cultures to achieve sustainable results.
CEO & Co-Founder, Neos Insurance
Talented and driven business leader with a strong entrepreneurial skillset. Enjoys delivering commercial value through positively changing the status quo. Focused on the delivery of exceptional results in highly competitive environments. Extensive commercial experience including creating a start up, the development of large-scale partnerships and the end to end management of significant P & Ls (£400 + million). A driven and accomplished leader who likes to lead through inspiration and the development of others (servant leadership orientated). Comfortable with ambiguity and places a big emphasis on creating environments for innovation to flourish.
Chief Product Officer, Hippo Insurance Services
Aviad Pinkovezky is the Head of Product at Hippo Insurance, where he joined the company as employee number 1. Prior to Hippo, Aviad was Sr. Product Manager at LinkedIn (where he led and grew its Company Page ecosystem by nearly 300%), and before that he spent 10 years as an officer in the Israeli Military Intelligence, working closely with engineers and military product managers. Aviad holds a B.Sc. in Computer Science from Ben Gurion University and an MBA from Stanford Graduate School of Business.
Vice President, Customer Experience, American Modern Insurance Group
Vice President, Office of Corporate Strategy, Nationwide
Basil Morris is Vice President of Corporate Strategy at Nationwide Insurance, in Columbus, Ohio. In this role, he leads strategy efforts for the $18 Billion Property and Casualty business unit across Personal and Commercial Lines. Among his responsibilities are developing the annual strategic plan, M&A strategy, competitive intelligence and special projects. Basil Morris is Vice President of Corporate Strategy at Nationwide Insurance, in Columbus, Ohio. In this role, he leads strategy efforts for the $18 Billion Property and Casualty business unit across Personal and Commercial Lines. Among his responsibilities are developing the annual strategic plan, M&A strategy, competitive intelligence and special projects. Basil holds an MBA from the Darden School of Business at the University of Virginia and a BA in Economics from Columbia University. He has been honored by “Who’s Who in Black Columbus” and selected as one of the “Top 100 Executives under 50” by Diversity MBA magazine. A native of New York City, Basil lives in Blacklick, Ohio with his wife Alethea. They are parents to two sons, Carlton and Shawn, and daughter Amari.
Vice President, Risk Consulting, Munich Re/Hartford Steam Boiler Inspection & Insurance Co.
Robin leads HSB IoT (Internet of Things) sensor commercialization activities that include product management, commercial strategy, and customer engagement. He started his career at HSB 16 years ago. He has held various positions with increasing responsibilities in the areas of risk modeling, catastrophe risk management, corporate underwriting, ceded reinsurance management, and enterprise risk management.
Prior to joining HSB, Robin served as the chief electrical engineer on-board of ocean cargo vessels and worked as a commercial engineering manager for WIKA GmbH, a Germany based sensor automation and instrumentation engineering company.
Robin has a BS degree in Electrical Engineering and a MS degree in Statistics & Finance. He holds CPCU and ARe designations. He also held insurance producer license and surplus line broker license in Connecticut.
SVP, Connected Home, Assurant
Vice President, Service, CSAA Insurance Group
As vice president of Service for CSAA Insurance Group, a AAA Insurer, Linsay Hohmann oversees multiple customer service centers, billing and payment functions and business-center operations. Ms. Hohmann is a seasoned insurance professional with deep underwriting and service experience and a customer-focused approach to solving business problems. She began her career with CSAA Insurance Group in 2010 as a Regional Underwriting manager and was promoted to Underwriting executive in 2012. Since 2014, she has assumed progressively more responsible roles, culminating in her promotion to vice president of Service in 2018. Prior to joining CSAA Insurance Group, Ms. Hohmann spent eight years with Ameriprise Auto & Home Insurance. She held a variety of roles during her tenure, including underwriting management and claims leader. She has a bachelor’s degree in business administration from the University of Wisconsin-Oshkosh, and is a member of CSAA Insurance Group’s Women’s Professional Network.
Assistant Vice President and Direct Distribution Manager, Liberty Mutual Insurance
Managing Director, American Family Ventures
Head of Claims Operations, MassMutual
Don Jones is the Head of Claims in MMUS Insurance Operations at MassMutual, leading the charge to achieve our vision of becoming a digitally enabled organization with richer customer data, streamlined processes, and automation to pay our claims faster, more accurately and provide service on the customer's terms. Don has more than 25 years’ experience in the industry, including nearly two decades in claims leadership. Most recently, Don provided private claims consulting to a wide range of clients. Prior to that, he spent many years with Nationwide Insurance in senior leadership roles of increasing scope and responsibility of the firm’s property and casualty claims organization. Over his career, Don has specialized in setting strategic direction and executing key business transformation initiatives, including technology adoption and digitization as well as process optimization, automation and continuous improvement solutions.
Senior Vice President and Head of Operations, QBE North America
Mr. Moore provides claims leadership to QBE’s transformation initiative and leads the shared services organization within Claims, inclusive of CAT management, Claims IT, Finance, Operations, SIU/Subrogation/Salvage, QA/Compliance, Vendor Management, and Transformation projects. Mr. Moore and his team lead QBE’s transition of low severity, high frequency claims to a Carrier Service Partner model utilizing Sedgwick and oversee all claims under 100K through that relationship. Prior to joining QBE, Mr. Moore served in a variety of senior leadership positions within the insurance industry and as a management consultant across a variety of industries. Mr. Moore holds an MBA from Indiana University’s Kelley School of Business and resides in St. Louis, Missouri.
Executive Vice President Strategy & Development, Insureon
AVP, Enterprise Insights and Analytics Officer, Pacific Life Insurance Company
Director Risk Control, Protective Insurance
Harry recently joined Protective Insurance as Director of Risk Controls. He is responsible for creating new tools and thought leadership content to benefit Protective’s loss prevention team, underwriters, broker partners and clients. Harry also acts as Protective’s conduit to the commercial vehicle safety ecosystem working with leading and emerging vendors in that space. Prior to joining Protective, Harry lead AIG’s commercial auto risk consulting practice. He has significant experience with the opportunities and challenges associated with vehicle technology solutions. He received his BA from Loyola University–Maryland in Business Administration.
Head – New Business Development, Vitality Group, Discovery
Experienced financial services professional with an entrepreneurial mind-set who develops businesses and functional areas within corporations, with a focus on growth and structured problem solving.
Senior Vice-President Product Development Expert, Marsh
Strategic thinker and entrepreneurial digital transformation pioneer at Marsh, leader in the conception and deployment of Artificial Intelligence, Data Visualization, Analytics, Business Intelligence and Automation solutions. More than 20 years of multi-industry experience in innovation and product development in Europe, Latin-America and the United States
Director of Innovation, AF Group
Rob Galbraith has been called “a global insurtech thought leader”, “a wonderful motivation”, “an inspiration”, “a mentor to many in the insurance industry”, “the most interesting man in insurance”, “the prophet” and “the WD40 of insurance” for his versatile skills and ability to solve all manners of problems. He is the author of the Amazon bestseller The End Of Insurance As We Know It published in February 2019. Rob is a popular keynote speaker who has spoken at events around the globe on the topics of innovation, insurtech and the future of insurance as well as preparedness, mitigation, adaptation and resiliency. Rob has over 20 years of experience in the financial services industry in a variety of leadership positions with AF Group, USAA, Citigroup, and the Federal Reserve Board. He is a recognized thought leader on P&C insurance who is a frequent media contributor and well-known industry influencer. Rob holds a Master's of Science in Insurance Management from Boston University and a Bachelor of Arts in Economics from Michigan State University. You can find out more about Rob and his book The End Of Insurance As We Know It by visiting the website http://endofinsurance.com
Innovation Research, AF Group
Adnan Pathan has 15 years of commercial casualty underwriting, product development and market research experience in the U.S. and Middle East markets. He is actively engaged in the InsurTech ecosystem, serving as a mentor and advisor to startups targeting workers’ compensation, commercial auto and commercial liability lines of businesses. He earned his bachelor’s from University of Massachusetts Amherst, and MBA from Babson College. He also holds Chartered Property & Casualty Underwriter (CPCU) designation.
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