Sponsor Connected Insurance 2020
Senior Vice President and Head of Auto & Home, MetLife
Chief Operating Officer, Texas Mutual Insurance Company
I joined Texas Mutual in 1993 after earning my Bachelor of Arts in Government from the University of Texas at Austin. I now serve as Chief Operating Officer and am responsible for Policyholder Services, Underwriting, Information Technology, Digital Innovation & Solutions and Marketing & Customer Engagement. I have served in a variety of roles including, Business Analyst; Operations Analyst to the COO; Senior Manager of Planning, Budget and Accounting; Vice President of Claim Support Services and Claim Operations; Senior Vice President Claims; and most recently, Senior Vice President Policyholder Services. In conjunction with IT and other stakeholders, I provided leadership for numerous innovative process and system implementations for the company, including the implementation of our claim system, Claim Center; our company’s own network, WorkWell, TX; and our first Injured Worker Mobile App. I have also worked with others to strengthen the TXM brand with employees and customers throughout Texas.
Chief Operating Officer, CNA National
Chief Marketing Officer and Senior Vice President of Strategic Innovation, AmTrust Financial Services
Michael sits as the CMO of AmTrust Financial Services. AmTrust Financial Services is a Fortune 500 global insurance corporation offering Commercial Property and Casualty, Warranty, Specialty Risk and Program Insurance products for small- to medium-size businesses. He leads his team to maintain and develop company’s web presence and oversees all online assets, digital commerce, and traffic generation platforms. His current initiatives include building consumer-facing platforms that allow policyholders and new customers to interact with AmTrust in a seamless and efficient manner. Michael is working to bridge the start-up creativity and innovation, at the scale and efficiency of an international corporation. Early in his career, Michael acquired Flower.com and began creating what was then a revolutionary ecommerce platform.
Senior Vice President and Chief Marketing Officer, Ameritas
Brent Korte is senior vice president and chief marketing officer at Ameritas Life Insurance Corp. His role includes making customers and employees feel awesome about every interaction they have with Ameritas. This involves the responsibility for functions like marketing, customer experience, analytics, digital, communications, community relations, the foundation, and innovation. Before joining Ameritas, Brent spent over 20 years in the financial services industry with companies across the country including LPL Financial, BlackRock/iShares, T. Rowe Price, Principal Funds and Washington Mutual. He has won numerous industry awards in advertising and marketing communications. Brent holds his B.A. and M.B.A. from the University of Washington Foster School of Business. Outside of work, you’ll find Brent on the board of directors for Ameritas Investment Corp., the Lincoln Chamber Economic Development Corporation, and the Lied Center for Performing Arts.
Vice President, Digital Enablement, Travelers
15+ years' experience in areas of business strategy, digital capabilities, customer experience, information technology and operations. A talented leader with extensive experience with introducing new business capabilities into the market. Strategic thought leader with focus on ensuring successful delivery outcomes that directly aligns to bottom-line performance. Proven ability to recruit, manage, mentor and coach staff to optimize performance (direct, matrix and offshore resources).
Chief Marketing Officer, Church Mutual Insurance Company
Results-driven, roll-up-my-sleeves marketing executive with deep knowledge of digital and traditional marketing. My strategic skills enable me to read the market, assess the competitive landscape, gather input and take decisive action to move things forward. Blend a unique mix of strategic, creative, technical and operational skills to create and execute customer-centric strategies designed to improve end-to-end customer experiences and achieve business goals. With a record of providing excellent customer interactions with multichannel success, my leadership style reflects an entrepreneurial drive and never-stop-learning personality – always listening, learning and evolving. I strive to provide a clear vision from which to inspire and motivate people toward a mutual goal, with the ability to oversee execution with excellence. My collaborative approach enables me to lead teams in crafting strategy frameworks, creative direction and in-market execution.
Senior Vice President of Enterprise Strategy, Assurant
Jeff Kroeger is the EVP of Strategy & Business Development for Insureon, the number one independent marketplace for online delivery of small business insurance. Jeff is responsible for Insureon’s long-term strategy, including growing the SaaS businesses. Jeff has more than a decade of experience in the commercial insurance industry working for top insurance carriers, such as The Hartford and CNA Insurance. At The Hartford, Jeff held multiple roles, all with increasing responsibility. His final position, was serving as the Head of Strategic Partners and Programs, responsible for developing and supporting national insurance partners, identifying new ventures, and designing and launching a countrywide distribution strategy.
Chief Operating Officer, Avinew
Senior Vice President of Business Transformation Office, QBE North America
A strategic leader with expertise transforming large complex organizations, business culture and customer experience to improve financial performance. Leads with an inclusive management style and data driven decisions. Highly skilled in unifying teams around common goals to deliver change. Successful track record leading diversity and inclusion business resource initiatives, global and domestic operations, claims management, field operations, change management, customer led design initiatives and target operating models. Experience leading cross functional data analytics, digital and behavioral science initiatives. Experience managing vendors, third party administrators, regulatory governance and compliance. Established capabilities in insurtech, commercial and consumer-facing applications, organizational design, project management, business case development and catastrophic loss reporting. Excellent organizational, analytical and communication skills. Collaborates effectively with executives and employees across diverse cultures to achieve sustainable results.
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CEO & Co-Founder, Neos Insurance
Talented and driven business leader with a strong entrepreneurial skillset. Enjoys delivering commercial value through positively changing the status quo. Focused on the delivery of exceptional results in highly competitive environments. Extensive commercial experience including creating a start up, the development of large-scale partnerships and the end to end management of significant P & Ls (£400 + million). A driven and accomplished leader who likes to lead through inspiration and the development of others (servant leadership orientated). Comfortable with ambiguity and places a big emphasis on creating environments for innovation to flourish.
Chief Product Officer, Hippo Insurance Services
Aviad Pinkovezky is the Head of Product at Hippo Insurance, where he joined the company as employee number 1. Prior to Hippo, Aviad was Sr. Product Manager at LinkedIn (where he led and grew its Company Page ecosystem by nearly 300%), and before that he spent 10 years as an officer in the Israeli Military Intelligence, working closely with engineers and military product managers. Aviad holds a B.Sc. in Computer Science from Ben Gurion University and an MBA from Stanford Graduate School of Business.
Vice President, Customer Experience, American Modern Insurance Group
Vice President, Office of Corporate Strategy, Nationwide
Basil Morris is Vice President of Corporate Strategy at Nationwide Insurance, in Columbus, Ohio. In this role, he leads strategy efforts for the $18 Billion Property and Casualty business unit across Personal and Commercial Lines. Among his responsibilities are developing the annual strategic plan, M&A strategy, competitive intelligence and special projects. Basil Morris is Vice President of Corporate Strategy at Nationwide Insurance, in Columbus, Ohio. In this role, he leads strategy efforts for the $18 Billion Property and Casualty business unit across Personal and Commercial Lines. Among his responsibilities are developing the annual strategic plan, M&A strategy, competitive intelligence and special projects. Basil holds an MBA from the Darden School of Business at the University of Virginia and a BA in Economics from Columbia University. He has been honored by “Who’s Who in Black Columbus” and selected as one of the “Top 100 Executives under 50” by Diversity MBA magazine. A native of New York City, Basil lives in Blacklick, Ohio with his wife Alethea. They are parents to two sons, Carlton and Shawn, and daughter Amari.
Vice President, Risk Consulting, Munich Re/Hartford Steam Boiler Inspection & Insurance Co.
Robin leads HSB IoT (Internet of Things) sensor commercialization activities that include product management, commercial strategy, and customer engagement. He started his career at HSB 16 years ago. He has held various positions with increasing responsibilities in the areas of risk modeling, catastrophe risk management, corporate underwriting, ceded reinsurance management, and enterprise risk management.
Prior to joining HSB, Robin served as the chief electrical engineer on-board of ocean cargo vessels and worked as a commercial engineering manager for WIKA GmbH, a Germany based sensor automation and instrumentation engineering company.
Robin has a BS degree in Electrical Engineering and a MS degree in Statistics & Finance. He holds CPCU and ARe designations. He also held insurance producer license and surplus line broker license in Connecticut.
SVP, Connected Home, Assurant
Vice President, Service, CSAA Insurance Group
As vice president of Service for CSAA Insurance Group, a AAA Insurer, Linsay Hohmann oversees multiple customer service centers, billing and payment functions and business-center operations. Ms. Hohmann is a seasoned insurance professional with deep underwriting and service experience and a customer-focused approach to solving business problems. She began her career with CSAA Insurance Group in 2010 as a Regional Underwriting manager and was promoted to Underwriting executive in 2012. Since 2014, she has assumed progressively more responsible roles, culminating in her promotion to vice president of Service in 2018. Prior to joining CSAA Insurance Group, Ms. Hohmann spent eight years with Ameriprise Auto & Home Insurance. She held a variety of roles during her tenure, including underwriting management and claims leader. She has a bachelor’s degree in business administration from the University of Wisconsin-Oshkosh, and is a member of CSAA Insurance Group’s Women’s Professional Network.
Assistant Vice President and Direct Distribution Manager, Liberty Mutual Insurance
Managing Director, American Family Ventures
Head of Claims Operations, MassMutual
Don Jones is the Head of Claims in MMUS Insurance Operations at MassMutual, leading the charge to achieve our vision of becoming a digitally enabled organization with richer customer data, streamlined processes, and automation to pay our claims faster, more accurately and provide service on the customer's terms. Don has more than 25 years’ experience in the industry, including nearly two decades in claims leadership. Most recently, Don provided private claims consulting to a wide range of clients. Prior to that, he spent many years with Nationwide Insurance in senior leadership roles of increasing scope and responsibility of the firm’s property and casualty claims organization. Over his career, Don has specialized in setting strategic direction and executing key business transformation initiatives, including technology adoption and digitization as well as process optimization, automation and continuous improvement solutions.
Senior Vice President and Head of Operations, QBE North America
Mr. Moore provides claims leadership to QBE’s transformation initiative and leads the shared services organization within Claims, inclusive of CAT management, Claims IT, Finance, Operations, SIU/Subrogation/Salvage, QA/Compliance, Vendor Management, and Transformation projects. Mr. Moore and his team lead QBE’s transition of low severity, high frequency claims to a Carrier Service Partner model utilizing Sedgwick and oversee all claims under 100K through that relationship. Prior to joining QBE, Mr. Moore served in a variety of senior leadership positions within the insurance industry and as a management consultant across a variety of industries. Mr. Moore holds an MBA from Indiana University’s Kelley School of Business and resides in St. Louis, Missouri.
Executive Vice President Strategy & Development, Insureon
AVP, Enterprise Insights and Analytics Officer, Pacific Life Insurance Company
Director Risk Control, Protective Insurance
Harry recently joined Protective Insurance as Director of Risk Controls. He is responsible for creating new tools and thought leadership content to benefit Protective’s loss prevention team, underwriters, broker partners and clients. Harry also acts as Protective’s conduit to the commercial vehicle safety ecosystem working with leading and emerging vendors in that space. Prior to joining Protective, Harry lead AIG’s commercial auto risk consulting practice. He has significant experience with the opportunities and challenges associated with vehicle technology solutions. He received his BA from Loyola University–Maryland in Business Administration.
Head – New Business Development, Vitality Group, Discovery
Experienced financial services professional with an entrepreneurial mind-set who develops businesses and functional areas within corporations, with a focus on growth and structured problem solving.
Senior Vice-President Product Development Expert, Marsh
Strategic thinker and entrepreneurial digital transformation pioneer at Marsh, leader in the conception and deployment of Artificial Intelligence, Data Visualization, Analytics, Business Intelligence and Automation solutions. More than 20 years of multi-industry experience in innovation and product development in Europe, Latin-America and the United States
Director of Innovation, AF Group
Rob Galbraith has been called “a global insurtech thought leader”, “a wonderful motivation”, “an inspiration”, “a mentor to many in the insurance industry”, “the most interesting man in insurance”, “the prophet” and “the WD40 of insurance” for his versatile skills and ability to solve all manners of problems. He is the author of the Amazon bestseller The End Of Insurance As We Know It published in February 2019. Rob is a popular keynote speaker who has spoken at events around the globe on the topics of innovation, insurtech and the future of insurance as well as preparedness, mitigation, adaptation and resiliency. Rob has over 20 years of experience in the financial services industry in a variety of leadership positions with AF Group, USAA, Citigroup, and the Federal Reserve Board. He is a recognized thought leader on P&C insurance who is a frequent media contributor and well-known industry influencer. Rob holds a Master's of Science in Insurance Management from Boston University and a Bachelor of Arts in Economics from Michigan State University. You can find out more about Rob and his book The End Of Insurance As We Know It by visiting the website http://endofinsurance.com
Innovation Research, AF Group
Adnan Pathan has 15 years of commercial casualty underwriting, product development and market research experience in the U.S. and Middle East markets. He is actively engaged in the InsurTech ecosystem, serving as a mentor and advisor to startups targeting workers’ compensation, commercial auto and commercial liability lines of businesses. He earned his bachelor’s from University of Massachusetts Amherst, and MBA from Babson College. He also holds Chartered Property & Casualty Underwriter (CPCU) designation.
Global Industry Leader – Financial Services, Automation Anywhere
Ken Mertzel is the Global Industry Leader for Insurance and Banking at Automation Anywhere, a leader in robotic process automation (RPA). Ken brings more than 25 years of experience as a Financial Services industry executive improving business performance and organizational effectiveness. Previously, he served as chief financial officer of the Insurance Group at Bank of America as well as associate partner at Accenture, finance controller at Progressive Insurance and consultant at Bain & Company. At Automation Anywhere, Ken leads a team that develops customized RPA and intelligent automation solutions to help insurance, banking and finance customers improve productivity and lower operating costs.
Director – Insurance Industry Solutions, WW Financial Services
Jonathan Silverman is a Director in Microsoft’s Worldwide Financial Services Industry Group focused on Insurance industry solutions related to Risk, Data Analytics and the Internet of Things. He has 25+ years’ experience in the Financial Services Industry with a strong background in Insurance, ERP, Data Strategy, Solution Selling and Strategic Consulting. Prior to Microsoft, he serviced the Financial Services Industry with roles in Sales, Management and Consulting with Cap Gemini, Ernst and Young, and Wipro as well as a few Financial Services based start-ups. In his current role, Jonathan works closely with Risk Solution providers to establish a public cloud strategy related to improving the overall Risk Management process, meeting regulatory requirements and helping customers improve efficiencies by demonstrating the value of having unlimited compute capacity for running Risk Models using Cloud services. He also works closely with customers to evaluate and enhance data strategies and solutions using Machine Learning and Predictive Analytics to enhance the Risk Solutions.
VP, Director of Cyber Risk, The Signature B&B Companies
Regional Underwriting Lead, Financial Institutions & Cyber, Allianz Global, Corporate & Specialty (AGCS)
Corporate Communications, Esurance
Nicole Hawthorne currently serves as Senior Manager of Corporate Communications for Esurance. Previously, she was Director of Internal Communications & Knowledge Management for Liberty Mutual Commercial Insurance Claims, and also served as Vice President of Communications & Employee Engagement for AIG’s Global Claims & Operations unit. Nicole’s work primarily focuses on helping C-suite executives to find their voice and share a compelling vision that motivates employees to deliver a consistently exceptional experience for their customers. Her greatest privilege and honor is to tell the stories of Esurance associates, helping them to see the meaningful, rewarding nature of their work. Her mission is to help create a more engaging environment where employees want to stay and grow their careers as insurance professionals. With more than 15 years of experience in the insurance industry, Nicole is proud to be a part of the noble work we all do – delivering on the promises we make to customers to be there when they need us most. Nicole is a graduate of the University of Georgia and has her master’s degree from Webster University. When she’s not working, Nicole can be found outside in the north Georgia mountains, reading a good history book, or cheering on her beloved Bulldogs during football season.
Deputy Regional Head, Product Development Leader, Allianz Global, Corporate & Specialty (AGCS)
Senior Vice President – Cyber Liability Product Leader, Berkley Re Solutions
Commercial Lines Cyber Liability insurance and turn-key reinsurance Product Leader responsible for furthering marketplace and underwriting standards to drive best-in-class solutions and sustain segment growth. Empowering results for our partners by delivering innovative, responsible and effective solutions that will continue to support our position as a trusted industry leader.
Product Manager, Philadelphia Insurance Companies
VP, Underwriting and Product Manager, XL Catlin
Vice President, Professional Liability, Crum & Forster
President, CRC Group
Cyber Liability Underwriter, RLI Corp
Graduated from Baylor University with a degree in Finance, working for a local financial planning firm while in college. Upon graduation, she successfully completed RLI’s insurance training program and transitioned into an underwriter within the Executive Products Group. During that time, she underwrote Executive Liability for various sectors as well as fostered zone wide marketing initiatives. She was also a main participant in rewriting the forms for RLI’s Private and Nonprofit Management Liability product suites. Late 2017, she moved into the Cyber and Technology E&O space and quickly became a key member of RLI’s Cyber practice, meeting regularly with Fortune 100 companies to assess and underwrite their security postures and related exposures. Morgan holds both the CPCU and RPLU+ designations and is involved in many technology security professional organizations.
Assistant Vice President, Professional Liability, Berkshire Hathaway Specialty Insurance
Executive Vice President, INSUREtrust
Erin is an Executive Vice President of INSUREtrust and joined the company in 2019. She co-leads the Corporate Solutions brokering team and has a specific focus on INSUREtrust’s national cyber & technology clients. As a part of INSUREtrust’s leadership team, she strategizes to help ensure INSUREtrust’s products, services & solutions stay ahead of the market and competition.
Erin has more than 18 years of experience in the insurance industry as a broker for management and professional liability. Prior to joining INSUREtrust, Erin was a National Practice Advisor in the USI Executive & Professional Solutions practice where she served as an in-house resource and specialized in professional liability, technology errors & omissions and cyber liability lines of coverage. To start her career she worked as a broker at Marsh USA, Inc. in their FINPRO division for eight years followed by five years as the Virginia Executive Risk Practice Leader for RCM&D, Inc.
Erin has participated on the panels of various seminars and webinars discussing network security and privacy for all industry classes.
Erin holds a Bachelor of Science in Finance with a concentration in Risk Management and Insurance from Virginia Commonwealth University in Richmond, VA (magna cum laude).
Erin received her Management Liability Insurance Specialist (MLIS) designation in April of 2013.
Chief Underwriting Officer, Berkley Cyber Risk Solutions
President Spears Consulting Group, American Center for Mobility
Trusted consultant, adviser, and investor in the automotive services industry. Consulting for the premier autonomous and connected test facility in the US- The American Center for Mobility, an Artificial Intelligence provider, the largest automotive parts provider in the US and a state of the art towing/roadside service provider.
Senior Vice President and CIO, Vpay
Kris is a technology executive with over 20 years of leadership in high-growth and turnaround environments. With a background in information security, Kris is a CIO focused on designing and building secure, reliable, and innovative payment solutions for the insurance industry. Prior to VPay, Kris served multiple senior executive roles at Heartland Payments Systems, including leading the company’s technology response to an illegal intrusion by Russian-based cybercriminals. He was chief security officer in the telecom industry for 12 years in both US and China-based roles. A native of Texas, Kris earned both his bachelor’s and master’s degrees in computer science from the University of Texas at Dallas. He is a regular conference speaker, former graduate school adjunct professor, and holds a patent for securing telebanking solutions from hackers.
Chief Growth Officer, Slice Labs
Philippe Lafreniere is Chief Growth Officer at Slice. Philippe has over 25 years of global insurance technology experience in product management, product marketing, strategy and sales for various global technology companies. As Chief Growth Officer of Slice, he is focused on building strategic relationships with global insurers committed to becoming digital and serving the needs of the on-demand economy. Philippe holds his C.I.P from the Insurance Institute of Canada, and completed an Executive Program in Strategy and Innovation from MIT Sloan School of Management. Philippe is a frequent speaker at insurance events globally.
VP Partner Solutions, Cambridge Mobile Telematics
At the intersection of smartphones, insurance, telematics, and connected cars. Seasoned technology and insurance professional leading a collaborative sales team focused on delivering innovative solutions in the smartphone-centric insurance telematics and connected car marketplace.
Senior Executive, Liferay
I have a great deal of experience in the realm of successful Enterprise Software applications and emerging global markets while daily pursuing my passion to eradicate Human Trafficking. I thrive on providing value to my customers and helping them achieve their software implementation goals. I enjoy the networking experience my profession brings. I love to assist your business conduct useful workshops to define the needs and goals for your software projects. I am most comfortable bring value to you with a consultative approach. I have structured solid management background and I have always been proactive in my approach to execution via teams or as an individual contributor. I am a skilled orator and am very comfortably versed in the art of public speaking. I am committed to the idea that no one should suffer as a modern day slave and I am committed to running Rahab's Daughters to rescue and rehabilitate victims of trafficking.
Yamini co-founded Vymo in 2013 to enhance sales efficiency and productivity and has since led the company’s operations as CEO. She was, previously, Engagement Manager at McKinsey & Company, where she specialized in Marketing strategy and Sales & Distribution. Yamini holds a Bachelors in Computer Science & Engineering from BITS Pilani and graduated with ‘Director’s Merit List’ honors from IIM Bangalore.
Director of InsurTech, Eddy Solutions
Shkya Ghanbarian has been with Eddy since inception. With a passion for delivering exceptional value and education to property owners, Shkya has spent more than 14 years in the home and building services sector. Shkya has worked with Insurance companies and brokers in Canada and the US, and has presented on IoT leak detection at RIMS 2019 in Boston, was a featured speaker at Aon’s recent webinar on Water Risk, and has provided Eddy’s accredited training on leak protection to thousands insurance professionals in Canada.
SVP of Strategy, CCC
An award-winning business strategist and frequent industry keynote, Marc Fredman oversees strategy and innovation for CCC Information Services, a technology and AI leader powering the multi-billion-dollar insurance and automotive industries. As Senior Vice President of Strategy, Product Management & Marketing, Marc is focused on building the most complete network connecting insurers, collision repairers, OEMs, parts suppliers, and others in the vehicle ownership lifecycle. Before joining CCC in 2014, Marc was a core member of The Boston Consulting Group’s technology and corporate development practices, advising CEOs and boards of Fortune 500 companies on growth and portfolio strategy. He was a three-time winner of BCG’s Polaris Award for outstanding client impact. Prior to BCG, Marc held strategy and innovation roles at JPMorgan Chase and a predecessor institution, where he successfully founded the leading Health Savings Account administrator in the U.S. A visionary thought leader, Marc has been awarded multiple patents in the fields of financial technology and transaction processing and holds a Bachelor’s degree in Honors Philosophy from Georgetown University. Marc also holds a Master’s degree in Finance and Marketing from Northwestern University’s Kellogg School of Management.
Managing Partner, Insurance Solutions Group
Managing Partner , The Jacobson Group
Founder, InsurTech360 | InsurTech Advisor, ReSource Pro
Senior Life and Annuities Analyst, Aite Group
Chief Executive Officer, Relay
SVP Research and Consulting, Novarica
e2Value is my passion. Working with my business partner, George Moore, we built e2Value from an idea in 1997 to the second most used valuation system by 2006. e2Value’s patented Expert Valuation System partially captures the appraisal knowledge I developed while valuing some of the world’s most beautiful homes and antique buildings. At e2Value we help P&C and mortgage related companies value their portfolios, understand and minimize risk as well as develop detailed knowledge about their customers. e2Value offers world-class, web-based systems that allow companies to standardize their portfolios and allow consistency when applying their risk management rules.
General Manager – Insurance, DataRobot
Vice President, Chubb Financial Lines
Vice President, Cyber Insurance, Nationwide
CATHERINE RUDOW is Senior Vice President, Specialty Casualty at PartnerRe US. Catherine has over 20 years of experience in the reinsurance industry. She started her career at Aon Benfield (Le Blanc de Nicolay - NYC) as a broker marketing international treaties to US reinsurers. She worked for various reinsurance intermediaries before completing her MBA in 2003, after which she joined PartnerRe and transitioned to reinsurance underwriting. As a reinsurance underwriter in the Specialty Casualty division, Catherine has been responsible for underwriting all lines that fall within the division, including Energy, Public Entity, Environmental, Excess Casualty, Miscellaneous E&O, and Professional Liability. Catherine is also the Cyber Liability portfolio manager for all treaties placed in the US. Catherine has a Bachelor of Science and a Bachelor of Commerce degree from Concordia University in Montreal, and received her MBA from Yale’s School of Management.
VP, Cyber Underwriting & Risk Management Platform Lead, Allied World
Jonelle is a Vice President on the Cyber Underwriting team and the FrameWRX lead at Allied World. Jonelle was instrumental in building the award-winning Allied World // FrameWRXSM risk management platform – a value added resource that helps organizations take control of their cyber exposure in a rapidly evolving, inherently complex environment. Jonelle built the team and continually works with leading vendors to make sure that Allied World’s cyber policyholders receive the most up-to-date and effective support to help mitigate their cyber exposures. In her 10 year tenure at Allied World, Jonelle was a member of the global and product solution department and has worked closely with Allied World’s cyber practice leads on the development of cutting edge insurance policies that are proactive and responsive in a rapidly evolving cyber landscape.
US Cyber Product Leader, Sompo International
Mr. DePiero joined the company from Swiss Re Corporate Solutions where he served as Senior Vice President, Head of Cyber & Technology E&O Underwriting, North America, responsible for developing their cyber and professional liability strategy. Prior to Swiss Re, Mr. DePiero was Senior Vice President and Cyber & Technology Practice Leader for Marsh USA, Inc. He started his career in claims and distribution at Electric Insurance Company, a G.E. subsidiary. Mr. DePiero holds a Bachelor’s degree in History from the University of Massachusetts at Amherst.
Insurance Practice Lead, Interactions LLC
Interactions is transforming the way leading consumer brands communicate with their customers. Our patented platform delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. As a result, brands dramatically reduce operational expenses, enhance customer satisfaction, and increase revenue opportunities.
Head of the Americas – Property Casualty, Celent
VP Global Digital Commerce, Fiserv
John Beisner is a Vice President in Fiserv’s Global Digital Commerce business unit. He is responsible for strategy, commercialization, and sales. His team works with banks, merchants, partners, and resellers to bring Digital Commerce products to market.
John has worked in the payments industry for the last 15 years with companies like CheckFree, Harbor Payments, and Acculynk.
Previously, John held executive positions with financial software companies, and he ran financial software implementation practices. John was a manager with Accenture where he worked on large finance and billing development projects in Telecommunications and Utilities.
John holds a Bachelor of Science and a Master of Business Administration from the Ohio State University.
Commercial Insurance Director, Azuga
Marketing Manager, Indeed
VP of Customer Transformation, Quadient
After serving as Quadient’s VP of Product Marketing for five years, Scott Draeger serves as Quadient’s VP of Customer Transformation. He focuses on helping customers around the world create omni-channel customer experiences every stage of the customer journey.
As a graduate of UNLV with an English Literature degree, Scott Draeger joined this industry by accident. He started as a document designer at a leading Chicagoland service provider, working on healthcare statements and direct marketing applications. He moved to the software side of the CCM software industry in 1998, working professional services, technical support, and training before finding his passion in Product Marketing/Management in 2007. (sigh) Unfortunately, some of his early banking and insurance applications are still in production…
He has a Master EDP from Xplor, serves on the Board of Directors for Rutgers University CX program, and earned his CCXP (Certified Customer Experience Professional) certification from the Customer Experience Professionals Association in 2018. He knows you aren’t proud of all of your customer communications, and he wants to help you change that.
Managing Director, Hartford InsurTech Hub
VP Technology, Cognigy
Former Global Head of IT Delivery Partnerships, AIG
Chief Data Officer and Transformation Executive
Executive leader of transformation and partnerships that drive technical innovation, encourage and create collaboration opportunities, and facilitate change throughout an organization. Technical leader in application and data development in financial services. Goal-driven collaborator with success leading strategy, innovation, and development for large, global corporations including AIG, Thomson Reuters, Bloomberg, FactSet, and RBS.
Chief Operating, Insurance Thought Leadership
Paul Winston is chief operating officer of Insurance Thought Leadership Inc., which serves decision-makers and innovators transforming the insurance and risk management marketplace with thought leadership, an innovation software platform and advisory services. Prior to joining ITL, he served more than 25 years in a variety of digital marketing, editorial and management roles with Business Insurance magazine, including associate publisher, online general manager and editor, and editorial director.
CEO, Social Survey
In 2015, I capitalized on my 25 years of technology experience in real estate, mortgage and marketing to launch SocialSurvey, a fully automated Experience platform. SocialSurvey empowers businesses to put Customer Experience (CX) data in motion to drive real-time business outcomes. We focus on interactions within customer, employee and product journeys. We help great companies improve experience, reputation and revenues. Our unique, player-integrated approach to customer feedback yields powerful insights while amplifying online reviews, marketing automation and local search rankings. We focus on people and relationships, bringing our team together for a common goal: to Create WOW moments for customers, partners and employees. Every year we connect with our growing tribe to celebrate victories and ideate the future of our platform at our Create WOW Summit. Sharing what I know as a leader, speaker and author fuels my desire to keep growing and help companies get better.
Founder and CEO, Cowbell Cyber
Jack Kudale (Entreprenuer, Executive & Operator) is a stage-agnostic and segment-agnostic enterprise software leader and a student of emotional intelligence who believes that growth solves all problems. Throughout his 25-year career in Silicon Valley and beyond, Jack has led early stage growth startups in IT Ops Analytics, APM, DevOps, Hybrid Cloud Integration, and Cybersecurity. He serves as an advisor to early stage venture capital startups and private equity firms.
Cyber Product Head, Hiscox USA
As the Cyber Product Head for Hiscox US, Meghan Hannes manages the underwriting strategies and strategic direction of the Cyber Liability line of business. Ms. Hannes was formerly a member of the Risk Response Network at The World Economic Forum, having been a participating member of the WEF’s directive “Risk and Responsibility in a Hyper-connected World: Pathways to Global Cyber Resilience” She has previously held various underwriting and product management positions at Axis Capital, Chubb Group of Insurance Companies, The Hartford and the start-up organization CloudInsure.
Head of Cyber Underwriting, Corvus Insurance
Experienced underwriter specializing in Network Security (Cyber Liability) & Privacy Liability, Technology E&O, Media Liability, and Miscellaneous Professional Liability
VP Customer Transformation, Quadient
After serving as Quadient’s VP of Product Marketing for five years, Scott Draeger serves as Quadient’s VP of Customer Transformation. He focuses on helping customers around the world create omni-channel customer experiences every stage of the customer journey. As a graduate of UNLV with an English Literature degree, Scott Draeger joined this industry by accident. He started as a document designer at a leading Chicagoland service provider, working on healthcare statements and direct marketing applications. He moved to the software side of the CCM software industry in 1998, working professional services, technical support, and training before finding his passion in Product Marketing/Management in 2007. (sigh) Unfortunately, some of his early banking and insurance applications are still in production…He has a Master EDP from Xplor, serves on the Board of Directors for Rutgers University CX program, and earned his CCXP (Certified Customer Experience Professional) certification from the Customer Experience Professionals Association in 2018. He knows you aren’t proud of all of your customer communications, and he wants to help you change that.
Take a look at our recent bitesize Q&A with Azuga
Could you explain the full scope of your role at Azuga
I am responsible for commercial auto business development and client solutions across insurance carrier, broker and risk management channels. Leveraging 11 years in insurance telematics, out of 20 years in telematics, my focus is on developing successful business models for insurance telematics.
Tell us a bit about your session at Connected Insurance 2019 what can attendees expect to learn from your presentation?
Let’s start with an important question. Why has commercial insurance telematics success taken so long when the need to reduce claims continues to grow?
Insurance carriers and broker have several major concerns. The first pertains to how long a carrier can afford telematics if they are not certain it will produce fleet safety results. This problem can lead to decisions that create a self-fulfilling prophecy by selecting solutions that do not fit the need but feel less cost risky. This problem can also cause carriers to sit on the sidelines while their competitors are advancing fleet telematics to achieve results.
Another concern is fleet adoption, specifically, how brokers and agents discuss and gain agreement for safety tools with fleets. During my session I will discuss how understanding fleet organizational dynamics is critical in resolving commercial insurance concerns, adoption and producing successful ROI. Azuga built their business around fleet operators and drivers to create the desired safety behavior. This is achieved through understanding what the stakeholders in the fleet business want and addressing these needs. How this is accomplished and the results we have seen will be core to Azuga’s presentation.
What do you see as the biggest challenges/opportunities for the Insurance Ecosystem in the next 5 years?
This topic is broader than the scope of my presentation. However, insurance product differentiation continues to be plagued with a lack of interesting value propositions. We continue to focus on price and cost, not as much on other value. This is partly driven by a risk adverse insurance culture and because demonstrating results is difficult in an environment where few will share the secrets of their success. Where you see a major difference is in the new insurance tech companies who are addressing gaps with bold new approaches.
I think the OEMs were thought to be a big opportunity and that has not gained the level of attraction in UBI and fleet safety as expected. One issue is in delivering data the way a carrier wants. Uniqueness in data collected becomes the “secret sauce” for carriers, especially in the actuarial discipline. This is still progressing but slowly.
A big opportunity lies in leveraging the principles of behaviorism, but most people underestimate the scientific knowledge required to do this correctly. Many think they understand behaviorism, rewards and reinforcement but few really have a technical understanding. Behavior modification was pioneered by BF Skinner and is mostly foolproof when following his scientific approach. We can create safer drivers. There are challenges around rebating and the discipline required to develop such a program. Some of us will be watching ICBC as they implement behaviorism with novice drivers.
Meanwhile, behavior modification is core to the Azuga driver companion app and platform. If we want drivers and fleet operators to behave in a certain way, we need to reinforce that behavior. Unfortunately, the promise of lower rates in a year does not meet the reinforcement requirements set out by BF Skinner for all drivers. The promise of lower rates becomes further complicated when the insured is not the driver.
How are you at Azuga allowing carriers to move into the digital age and meet the demands of the connected consumer?
This is core to our presentation. The goal is to answer the “what’s in it for me” question for all stakeholders. The connected consumer does not wish to be tracked, but who does? However, consumers and drivers like earning things they desire in return for a behavior or data. People also like an easier day, success at their job, recognition for a job well done and other intrinsic rewards. Digital products produce more insight but are more invasive. That being said, we know that consumers’ concerns with the digital age fade away as they gain personal value from a digital product.
Azuga fleet products provide value to fleet operators, drivers and safety managers. The first two stakeholders are the most important because if a fleet operator is too busy or is counter motivated, safety will not be a top priority. They will use the digital tools to best meet the most pressing needs but not necessarily safety needs. Similarly, if a driver feels there is nothing in it for them but an invasion of privacy and another opportunity for the boss to reprimand them, why would they use digital tools? This is even more challenging when the driver is being managed mostly for operational needs like finishing a job, getting to the next customer quickly or serving as many paying customers as possible and they get yelled at for driving too fast. Worse for the fleet owners is a situation where drivers are speeding to achieve goals and no call addresses the risky behavior. There goes any progress that may have been made toward safety. Digital tools designed correctly can bring continuity to these conflicting needs and situations.
Besides your own session, what are you most excited about at Connected Insurance 2019?
I am keenly interested in what Darla Finchum of Metlife has to say about building the connected insurance carrier. I think there are a lot of core principles that run across all types of insurance products. Also, Slice and the digital experience session should be very interesting. Lastly, I look forward to hearing what Harry Storck has to say on commercial auto. Harry has been in the business for a while and I believe he has a pulse on the challenges. This will be a great show and provide a lot of insight to attendees.
Take a look at our recent bitesize Q&A with Assurant
What is your name and what do you do?
Jeff Hershkowitz, Senior Vice President of Enterprise Strategy, Assurant. I am the SVP of Enterprise Strategy at Assurant, where I follow industry activity across our clients, prospects, and competitors to develop insights to support product, client, and corporate development
What is your role at the 2019 Connected Insurance Conference?
If you’re presenting, what can attendees expect to learn from your presentation?
Investors, providers and service providers to the insurance industry interested in how technology is changing the outlook & strategies for the insurance industry
Expect technology to create new business models (telematics), competitors (technology, communications & OEMs, retailers), and customer expectations (prevention & protection) across the insurance industry over the next few years. We are focusing on the convergence of traditional insurance and warranty products, as we are seeing trends towards our warranty customers looking to sell traditional insurance product, and our insurance partners looking to sell traditional warranty products. We think we are well positioned to create interesting/differentiated products to both channels.
Vice President, Customer Experience,, American Modern Insurance Group
Take a look at our recent bitesize Q&A with American Modern Insurance Group
Liz McSorley, VP Customer Service, American Modern. As the vice president for customer experience, my role is to support the organization’s vision of putting the customer at the centre of everything we do. We focus on enabling all teams and upskilling leaders and associates (employees) to make customer-informed decisions and design solutions that deliver customer value.
We do this in three ways. First, we develop and curate our customer strategy, segmentation, and personas and work with teams to ensure that customer needs and motivations are part of their decision-making process.
Second, we have a Customer Experience Blueprint that illustrates our desired future state experience and a team of service designers supporting teams in aligning their projects and co-creating solutions to be customer and user-centric.
Finally, we manage our Voice of Customer platform that engages regularly with our customers and employees to learn about the experience we are delivering in order to prioritize and drive action for improvement.
AI-driven, proactive triggers and user-based recommendations for both coverage and service experiences will effectively transform customer experiences. Enterprise Feedback, Customer Experience Management platforms creating ongoing listening posts, voice of customer analysis, and feedback loop capabilities will transform how organizations embed customer sentiment into teams and mobilize for improvements. It is all about data.
Take a look at our recent bitesize Q&A with Ameritas
Brent Korte, CMO, Ameritas. As CMO my role expands beyond just Marketing. I have found the need to build capabilities that focus on both delivering results today and how we will transform to meet the consumer of tomorrow. In my four years with the firm I have put in place digital teams who have the remit on how we work to become a digitally enabled enterprise from customer, to producer, to carrier. In order to move our transformation forward we have realized that we will win on our use of data and superior customer experience. I have put in place a team of data scientists, CX and UX teams as well as expertise in research and Voice of the Customer resources. I have also launched our innovation lab to look at growth opportunities across distribution and product that is very future focused. All of these capabilities give us the ability to sit at the nexus of strategy for the evolution of our company.
“Accelerating Transformation in the Insurance Industry through a Connected Consumer Strategy” is the name of the session and I will focus on the imperative we have as a company and industry to understand how to tap into the flow of highly connected customers. We fight for opportunities to cut through the noise and choices that consumers face every day and success will not come from simply being louder than everyone else. We must be smarter, more targeted, relevant and be in the right place at the right time to make our case for our solutions. Data, customer experience, and the right ecosystem of technology will help us on our journey.
Artificial intelligence, machine learning and better uses of data will be some of the largest areas of growth as we look to become more relevant, personalized and real-time in our interactions throughout the buying process and service experiences. Margins continue to compress and operational costs continue to rise faster than revenue. We need to find ways of growing and operating more efficiently.
Take a look at our recent bitesize Q&A with QBE North America
Dillon Remler, SVP of Business Transformation, QBE. Leading QBE’s multi-year business transformation program (Brilliant Basics), across Claims, Underwriting and Pricing to
deliver an integrated specialist strategy supported by applied expertise, a customer experience of excellence and global strength. The scope encompasses property, casualty, speciality, shared services, vendor partners, outsourcing and offshore captive.
The Session “Claims Transformation With Digital, Data Analytics and AI” focuses on lessons learned over the last three years and building straight through processing capabilities for property claims. Those interested in claims transformation, straight through processing and transitioning from standalone capabilities to an integrated value chain will benefit the most.
Over the next five years I think we will see 1) exponential data flow with continued growth in IOT, sensors, wearables, drones, satellites, listing/watching devices; 2) Transparency Everywhere with continued growth in Block-Chain, Social Media, Crowd Source Ratings, Tracking / Alert capabilities; 3) Loss Prevention and Hyper Customer Care with customer
driven design, customized solutions and behavioural science coming more to the forefront of service offerings.
Take a look at our recent bitesize Q&A with Protective Insurance
Harry Storck, Director Risk Control, Protective Insurance. Develop tools that can be used by Protective’s loss prevention team to identify factors impacting a customer’s loss experience and measure changes in them over time. Work with internal and external resources as needed to build these tools.
Create new content on Commercial Auto and Workers’ Compensation safety best practices to ensure we are providing customers with relevant and helpful information. Leverage industry contacts and relationships to identify the best vendor partnerships to enhance Protective’s loss
prevention o‑ering, including improving the digital components to enable increased customer touch points in an efficient and responsive manner.
Participate in planning around existing and future data collection to ensure Protective is a leader in data driven decision making. Assist in identifying the types of resources needed to help build Protective’s data analytics capabilities.
I will be presenting an overview of the Commercial Auto Insurance segment and how insurance carriers are navigating the challenges and opportunities associated with vehicle telematics solutions.
Improved telematics solutions, a broader acceptance of data sharing, improved data analytics capabilities as new data sets become accessible
Take a look at our recent bitesize Q&A with Esurance
Nicole Hawthorne, Corporate Communications, Esurance. I am responsible for leading Esurance’s Corporate Communications function, which includes associate (employee) / internal communications and engagement efforts, executive leadership communications, both internal and external, and leadership events.
I’ll be speaking about the following: In a time when insurance companies are increasingly using technology to deliver a better, more intuitive customer experience, while reducing costs, their employees are growing more concerned about what role they’ll have to play in the insurance industry of the future. And in a period of historically low unemployment, our top talent has ample opportunity to take their skills and expertise elsewhere.
As an insurance executive today, how do you attract, retain, and develop your employees? It takes much more than a great salary, exceptional benefits, and seemingly endless career opportunities. You need a compelling vision of what it is that we provide to our customers and society as a whole, and most importantly, you need to know how to effectively communicate that vision to your employees.
This topic would be of benefit to any executive who is leading their organization through changes related to technology, innovation, cost reduction, and improving the customer’s experience with their brand.
Mobile and self-service
Take a look at our recent bitesize Q&A with Aite Group
Samantha Chow, Senior Life and Annuity Analyst, Aite Group. As Senior Analyst at Aite Group, I am the lead analyst covering the life insurance and annuities industry on a global scale, with a great focus on the North American, European, and EMEA markets. I am responsible for the research and publication of all things across the value chain, especially as it relates to insurtech, new business, regulatory, distribution, and digital transformation. Syndicated research is published through Aite Group and available for its customers as a part of their subscription. In addition, as an advisor, I also play a consulting role at Aite Group leading primary research and
strategy development in the form of go-to-market strategies, new product development, and vendor selection to name a few.
As it relates to the life insurance customer, the technologies that will have the greatest impact will be the addition of mobile apps and the approach of carriers in taking a holistic approach and imbedding themselves into the financial wellness arena. The use of connected devices will only add to the positive experience and build upon most consumers desire to be connected to their peers.
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