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Unlock the Value of Customer Engagement: Transform Customers into Advocates

In 2019, insurance carriers race to move beyond a customer experience strategy and go towards customer engagement.

In fact, delivering personalized products and services is the only route for future success, if not survival.

There is no more time for isolated efforts! We must bring together our marketing, operations and sales teams in order to reinvent the insurance experience or risk becoming irrelevant.

Join Connected Insurance USA to discuss the future of the insurance customer experience, and how innovation and technology are converging to enable greater customer engagement and drive loyalty and retention

Business Critical Customer Engagement Discussions in One Place:

  • Deliver World-Class Customer Experience: Make insurance easy to buy, claim and renew by optimizing the customer journey with an omnichannel approach
  • Personalize Every Interaction at Scale: Embed insights from historical and real-time data alongside AI and ML capabilities to make every touch point an opportunity to delight your customers
  • Move from Risk Mitigation to Elimination of Risk: Discover how IoT, AI and VR are turning traditional peace of mind into more frequent value-add touchpoints with policyholders

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

CMOs, Marketing and Innovation Thought-Leaders Take the Stage

Darla Finchum
Darla Finchum


Senior Vice President and Head of Auto & Home

Brent Korte
Brent Korte


Senior Vice President and Chief Marketing Officer

Liz McSorley
Liz McSorley

American Modern Insurance Group

Vice President, Customer Experience

Jeff Kroeger
Jeff Kroeger


Executive Vice President Strategy & Development

Don Jones
Don Jones


Head of Claims Operations

Jeanette Ward
Jeanette Ward

Texas Mutual Insurance Company

Chief Operating Officer

1 chance to embrace the future of insurance – Register Now

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An Entire Agenda Dedicated to Customer Engagement


Focus on Service and Support Engagement by Leveraging Data Analytics to Deliver Insurance as a Service

Discover how to understand the customer data and create experiences based on customers buying habits, persona’s, past interactions and needs through AI and accelerate your use of big data to predict and be ahead of your customer.

Liz McSorley, VP Customer Experience, American Modern Insurance Group


Accelerate Transformation in the Insurance Industry with a Connected Consumer Strategy

In a world where consumers demand an on-the-go, mobile-first shopping journey, how can brands build customer relationships through new digital experiences?

Brent Korte, Senior Vice President, CMO, Ameritas


Claims’ Transformative Journey and Value Proposition Around the Customer Experience

Use data and predictive analytics to create actionable insights, improve communication with customers, vendors and employees, transform customer experience and enhance business efficiency

Don Jones, Head of Claims Operations, MassMutual

1 chance to embrace the future of insurance – Register Now

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700+ Insurance Decision Makers Under One Roof!

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officers
  • CEO Personal Lines
  • SVP Personal Lines
  • SVP Commercial Insurance
  • CEO Health
  • CEO Life
  • Chief Operating Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • Chief Underwriting Officers
  • SVP Head of Operations
  • Vice President Commercial IT
  • Vice President Underwriting, Sales & Distribution
  • Vice President, Agent and Client Solutions
  • Vice President, Claims Payments
  • Vice President, Customer Service Operations
  • Vice President, Enterprise Shared Solutions
  • Vice President, Senior Technology Officer
  • Plus many more

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

Your Weekly Round-Up

  • Over 400 of your peers have already confirmed and we are about to sell out. Here is who you will meet at this leading event:

    Strategy, Technology and Innovation: 

    - Senior Vice President and Head of Auto & Home, MetLife
    - VP Modernization, USAA
    - VP Strategy, Nationwide
    - Chief Operating Officer, CNA National
    - President & Chief Operating Officer, Lancer Insurance Company
    - Senior Vice President, Personal Lines Strategy and Business Development, Hub International

    Customer and Marketing Leaders:

    - CMO and SVP Marketing, Ameritas
    - Chief Marketing Officer and Senior Vice President of Strategic Innovation, AmTrust
    - Vice President, Customer Experience, American Modern Insurance Group
    - Chief Marketing Officer, Church Mutual
    - Director Digital Marketing, Hub International

    Product and Underwriting:

    - Chief Underwriting Officer, Protective Insurance
    - Chief Product Officer, Hippo Insurance
    - State Product Director, American Family Insurance
    - Senior Executive Vice-President, Desjardins
    - Senior Product Marketing Manager, Farmers
    - Marketing P&C Product Owner, State Farm

  • New Sponsors: Microsoft, BAE Systems, Insurtechnix, Sendoso Azuga, Indeed, Ezlo Innovation, Cowbell Cyber, Wahve, and RWC are just a few of the leading solution providers that have joined us this week. Be part of the most innovative community in insurance here. 
  • Brand New Cyber Sessions Added: We are delighted to announce the addition of a cyber stream to Connected Insurance USA’s agenda. Check out the agenda here

5 Reasons You and Your Team Cannot Miss This Event


  1. An unmatched speaker line-up, hand-selected for their experience and leadership role as drivers of change. No gurus or influencers, just strategic insights from C-Suite, SVP/VP level speakers from insurance’s household names and innovative industry disrupters. From Chief Operating Officers through to Chief Marketing Officers, we have discussions led by those transforming the insurance industry
  2. 700+ decision makers united to transform product, customer experience, innovation and technology. Known as the meeting
    point for forward-thinking carriers, this is the first time that the strategic areas of transformation come together to share their
    insights and action plans, helping you to succeed in a customer-centric and technology-driven world
  3. An agenda that delivers what matters to customers and to your organization. Walk away with a clear action plan to impact
    your organization by accessing tailored presentations and case studies on what’s worked and what hasn’t, where investment
    has paid off and what technologies are set to impact customer experience, profitability and growth. Prepare to come away with
    a clear roadmap for successful partnerships
  4. Solve critical challenges with expert insights - The only exhibition you need to attend in 2019. Bringing together the most impactful selection of solution providers, this is your chance to build the partnerships that will change your business,
    challenge old concepts and gather crucial intelligence on how your peers are leveraging innovative tech
  5. Unparalleled networking opportunities. Create meaningful connections, capitalize on the growth opportunities by meeting
    and engaging with the elite of insurance as well as networking across your own organization. Create new connections and
    strengthen existing ones throughout our fun and interactive networking sessions including evening drinks, yoga, morning run
    and much more.

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

Build Partnerships that Will Change Insurance Forever


Renowned as the only global meeting place for senior insurance decision makers to come together and decide the strategies that will transform insurance.

In 2019, over 700 CEOs, SVPs Insurance Lines, COOs and insurance leaders within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago November 20-21, 2019 at the Radisson Blue Aqua to tackle core challenges with world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance ecosystem, make sure you’re in Chicago November 20-21 for Connected Insurance 2019!

Discover how to become a sponsor

1 chance to embrace the future of insurance – Register Now

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Proven: The USA's Best Insurance Conference


  • The ONLY conference to unite product, customer, digital, innovation and growth: As customers demand seamless, personalized journeys at the right time it is critical that the core pillars of transformation come together to map the experience and deliver it 
  • More than a conferencethe insurance community coming together: With more hours of networking and interactive discussions, and pre and post event networking platform, this summit is the best place to meet your peers and build your network
  • 97% of Insurance Summit attendees recommend the conferences to their peers

Brent Korte Senior Vice President Chief Marketing Officer Ameritas Life

"Having an opportunity to connect, share and learn from peers is critical during this time of disruption and change in what is a quickly evolving industry. Connected Insurance 2019 will provide a great platform to discuss the opportunities and challenges we face in a highly interactive program."

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

Discover the Opportunities to Maximize the Networking at Connected Insurance USA

1 chance to embrace the future of insurance – Register Now

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Build the Connected Carrier – Exclusive Immersive Sessions

In this interactive session, you will hear from a panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Including a guided round-table discussion, this is your opportunity to engage with other senior insurance executives and walk away with practical solutions and action points for immediate impact.

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

What's New in 2019

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How can I register?

Your Connected Insurance ticket includes:

  1. Access to 40+ exhibiting companies, live demos and tech showcases
  2. Be part of the social wave; Twitter, LinkedIn, press and live discussion
  3. Exclusive networking drinks following Day 1
  4. Access to all conference keynotes and immersive sessions on both days
  5. Excellent breakfast, lunch, refreshments and drinks
  6. 60+ practical case studies and talks delivered by decision makers and thought leaders
  7. Interactive panel discussions, seminars and social meets
  8. Login to the Brella event networking app, to schedule 1:1 meetings and more
  9. Access to the speaker presentations and recordings of each session following the event

Upgrading to VIP gets you all of the above, plus:

  1. VIP registration – beat the queues, get to the coffee machines & networking area first
  2. VIP seating – opportunity to get the best seats in the house, specially reserved for VIPs
  3. $200 discount off the next Insurance Nexus event you attend – this one’s a no brainer!

Good to hear you’ll be joining us at Connected Insurance! For your convenience, you have several options to purchase your pass:

Pay with credit card

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process.

Pay via invoice and bank transfer

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process. Our accounts team will send you your invoice. If you have any queries please email Accounts Receivable at

Group Arrangements

The more the merrier. If you’re considering joining Connected Insurance with a group of 2 or more or to bring several clients, don’t hesitate to reach out to either Mariana or Paul for our attractive group offers.

Don’t Just Take Our Word For It, See What Our Attendees Have To Say!

1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here

Innovative Products & Technology That Deliver Real Customer Value


Insurance is entering the single most exciting time of its history.

After a significant period of technological disruption and growing competition, insurance carriers are now shifting from a reactive to proactive mindset – moving beyond implementing a single technology or optimizing a part of the value chain.

Which is why we at Insurance Nexus have moved to explore the bigger picture - considering what innovation and changes mean for the long-term future of insurance, and what carriers need to be doing now to get there.

At Connected Insurance USA we are combining and building upon the foundation of our previous Insurance IoT USA and Customer Engagement USA Summits. We are excited to present in 2019 three conferences in one – three streams that dive into detail on product development, customer engagement and innovative tech.

With so many opportunities, executives need to devise a long-term strategy AND a checklist for what needs to happen today – and Connected Insurance USA will provide carriers with the visionary inspiration to define the future, and practical case studies offering expertise on how to move the innovation needle within your organization.

The industry is changing – and the winners of the future will be those who can wield innovative tech to provide the products and services that exceed customer expectations.

Can you afford to miss out on this meeting of industry minds?

Hope to see you in Chicago.

Kind regards,

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369


Paul Bergamini

Paul Bergamini

Project Director
Insurance Nexus

Phone: +44 (0) 20 7422 7229


1 chance to embrace the future of insurance – Register Now

Don’t miss out and secure your place here