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5th Annual Connected Insurance USA November 20 – 21, 2019|Chicago, USA

Unlock the Value of Customer Engagement: Transform Customers into Advocates

In 2019, insurance carriers race to move beyond a customer experience strategy and go towards customer engagement.

In fact, delivering personalized products and services is the only route for future success, if not survival.

There is no more time for isolated efforts! We must bring together our marketing, operations and sales teams in order to reinvent the insurance experience or risk becoming irrelevant.

Join Connected Insurance USA to discuss the future of the insurance customer experience, and how innovation and technology are converging to enable greater customer engagement and drive loyalty and retention

Business Critical Customer Engagement Discussions in One Place:

  • Deliver World-Class Customer Experience: Make insurance easy to buy, claim and renew by optimizing the customer journey with an omnichannel approach
  • Personalize Every Interaction at Scale: Embed insights from historical and real-time data alongside AI and ML capabilities to make every touch point an opportunity to delight your customers
  • Move from Risk Mitigation to Elimination of Risk: Discover how IoT, AI and VR are turning traditional peace of mind into more frequent value-add touchpoints with policyholders

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

CMOs, Marketing and Innovation Thought-Leaders Take the Stage

Brent Korte
Brent Korte


Senior Vice President and Chief Marketing Officer

Michael Lebor
Michael Lebor

AmTrust Financial Services

Chief Marketing Officer and Senior Vice President of Strategic Innovation

David Vanalek
David Vanalek


Claims Chief Operating Officer

Liz McSorley
Liz McSorley

American Modern Insurance Group

Vice President, Customer Experience

Brian Hansen
Brian Hansen

Liberty Mutual Insurance

Assistant Vice President and Direct Distribution Manager

Don Jones
Don Jones


Head of Claims Operations

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

An Entire Agenda Dedicated to Customer Engagement

Improve Existing Processes and Strategies to Drive Immediate Impact on Customer Experience

  • From data insights to action – use NPS as a change catalyst to drive customer-centricity
  • An alternative to disruption: how brokers, agents and digital solutions can improve customer experience
  • Connect to the heart: capture the attention of your customer and drive insurance growth

Leverage Digital Capabilities to Engage and Delight – Make Insurance the Moore Convenient Possible

  • Build exceptional digital interactions – how to scale empathy with technology
  • Move beyond hyper-personalization and towards a real-time individual experience
  • Use analytics to target upsell and cross sell opportunities and increase the lifetime value of customers

Execution Strategies for Greater Customer Engagement

  • Prioritize your customer needs and optimize the customer journey with an omnichannel approach
  • Move beyond NPS to truly understand your customer - use the right customer experience metric at the right point in the customer journey
  • Innovative channels and routes to market to gain new customers and get traction on your proposition

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

700+ Insurance Decision Makers Under One Roof!

Logo of: Mass Mutual
Logo of: TD Insurance
Logo of: Esurance
Logo of: Berkshire Hathaway
Logo of: Allstate
Logo of: Progressive
Logo of: Travelers
Logo of: USAA
Logo of: Nationwide
Logo of: Farmers Insurance
Logo of: AIG
Logo of: Chubb
Logo of: Hartford
Logo of: American Family
Logo of: Auto Owners
Logo of: Erie Insurance
Logo of: Cincinnati Insurance
Logo of: The Hanover
Logo of: CSAA
Logo of: MetLife Auto Home
Logo of: Mercury
Logo of: COUNTRY Financial
Logo of: Amica
Logo of: Metromile
Logo of: Hallmark Financial
Logo of: Wawanesa
Logo of: MAPFRE
Logo of: Assurant
Logo of: Northwestern Mutual
Logo of: NJM
Logo of: Kemper
Logo of: Intact Insurance
Logo of: Allianz
Logo of: Grange Insurance
Logo of: Ameriprise
Logo of: Navigators
Logo of: Penn National Insurance
Logo of: IAT Financial Group
Logo of: Zurich
Logo of: GEICO

Representatives Include

  • Chief Executive Officers
  • CEO Personal Lines
  • SVP Personal Lines
  • SVP Commercial Insurance
  • CEO Health
  • CEO Life
  • Chief Operating Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • Chief Underwriting Officers
  • SVP Head of Operations
  • Vice President Commercial IT
  • Vice President Underwriting, Sales & Distribution
  • Vice President, Agent and Client Solutions
  • Vice President, Claims Payments
  • Vice President, Customer Service Operations
  • Vice President, Enterprise Shared Solutions
  • Vice President, Senior Technology Officer
  • Plus many more

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

5 Reason You and Your Team Cannot Miss This Event

  1. The World’s Premier Gathering for Forward Thinking Carriers: Join 700+ peers and colleagues to build your network, benchmark, debate and learn as this community actively works to transform the insurance industry forever
  2. No Buzzwords for Buzzwords’ Sake: You want strategic guidance from your peers based on actual evidence and current market conditions. Take back to your office case-study advice and make real changes inside your company
  3. Move to an Ecosystem Mindset and Unlock New Business Opportunities: Our exclusive immersive session on ‘Connected Car’, ‘Connected Home’ and ‘Connected Person’ will give you experts insights on the partnerships and technologies driving unprecedented customer value
  4. Get the Big Picture, and the Detail: With round table discussions organized into the different insurance lines, explore the specific strategies for process optimization, improved customer experience and innovative tech all under one roof
  5. C-Suite Boardroom Strategy Session - Invitation Only: Get the blue print for business transformation, and make change a habit by using behavioural design to develop human potential to drive cultural shifts

What's New in 2019

Build the Connected Carrier – Exclusive Immersive Sessions

In this interactive session, you will hear from a panel of experts on how to create new sources of revenue and drive unprecedented customer value by adopting an ecosystem mindset.

Including a guided round-table discussion, this is your opportunity to engage with other senior insurance executives and walk away with practical solutions and action points for immediate impact.

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Build Partnerships that Will Change Insurance Forever

Renowned as the only global meeting place for senior insurance decision makers to come together and decide the strategies that will transform insurance.

In 2019, over 700 CEOs, SVPs Insurance Lines, COOs and insurance leaders within Property & Casualty, Life & Health and Commercial Insurance will convene in Chicago November 20-21, 2019 at the Radisson Blue Aqua to tackle core challenges with world-class experts, hear about the latest disruptive tech, and to meet and form partnerships with new and existing suppliers.

If you work in or supply services to the Insurance ecosystem, make sure you’re in Chicago November 20-21 6 for Connected Insurance 2019!

Exceptional Networking Opportunities

You’d be hard pushed to find better insurance networking anywhere in the world, beyond Connected Insurance USA. It is the only place to connect with real innovators and decision-makers


With 700+ executives working in Product Development, Underwriting, Marketing, Digital, Customer Engagement, Technology, Strategy and Innovation roles


15+ hours of peer-to-peer networking, and a dazzling networking drinks reception


A slick messaging service on the event app, connecting delegates one-to-one to ensure you meet those whose goals you share


Over 20 interactive discussions moderated by industry experts

2018 Attendees included 500+ C-Suite Execs From:

Logo of: Argo Group
Logo of: New York Life Insurance
Logo of: CNA
Logo of: Sumitomo Life Insurance
Logo of: AmTrust
Logo of: Acuity
Logo of: AIG
Logo of: Allstate
Logo of: Amica Insurance
Logo of: Northwestern Mutual
Logo of: The Co-Operators
Logo of: Country Financial
Logo of: Hartford
Logo of: Delta Dental
Logo of: National Life Group
Logo of: American Family Ventures
Logo of: Sun Life Financial
Logo of: Erie_insurance
Logo of: Farmers Insurance
Logo of: Great West Casualty Insurance
Logo of: American Modern
Logo of: Health Care Service Corporation
Logo of: Heartland Farm Mutual
Logo of: Hartford Steam Boiler
Logo of: Acuity Insurance
Logo of: Intact
Logo of: Lancer Insurance
Logo of: Liberty Mutual
Logo of: Pure Insurance
Logo of: Tokio Marine
Logo of: American Family Insurance
Logo of: CSAA
Logo of: Mass Mutual
Logo of: MetLife
Logo of: MetLife Auto Home
Logo of: Nationwide
Logo of: OTIP RAEO
Logo of: Farmers Insurance
Logo of: Philadelphia Insurance Companies
Logo of: Prudential
Logo of: Travelers
Logo of: QBE
Logo of: Society Insurance
Logo of: Swiss Re
Logo of: Sun Life Financial
Logo of: Unum
Logo of: USAA
Logo of: Zurich

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Don’t Just Take Our Word For It, See What Our Attendees Have To Say!

Innovative Products & Technology That Deliver Real Customer Value

Insurance is entering the single most exciting time of its history.

After a significant period of technological disruption and growing competition, insurance carriers are now shifting from a reactive to proactive mindset – moving beyond implementing a single technology or optimizing a part of the value chain.

Which is why we at Insurance Nexus have moved to explore the bigger picture - considering what innovation and changes mean for the long-term future of insurance, and what carriers need to be doing now to get there.

At Connected Insurance USA we are combining and building upon the foundation of our previous Insurance IoT USA and Customer Engagement USA Summits. We are excited to present in 2018 three conferences in one – three streams that dive into detail on product development, customer engagement and innovative tech.

With so many opportunities, executives need to devise a long-term strategy AND a checklist for what needs to happen today – and Connected Insurance USA will provide carriers with the visionary inspiration to define the future, and practical case studies offering expertise on how to move the innovation needle within your organization.

The industry is changing – and the winners of the future will be those who can wield innovative tech to provide the products and services that exceed customer expectations.

Can you afford to miss out on this meeting of industry minds?

Hope to see you in Chicago.

Kind regards,

Mariana Dumont

Mariana Dumont

Head of USA Operations
Insurance Nexus

Phone: +44 (0) 207 422 4369


Paul Bergamini

Paul Bergamini

Project Director
Insurance Nexus

Phone: +44 (0) 20 7422 7229


Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown